Dunpark
3.4/5, 27 reviews
67% recommended
54% sales valuation accuracy
57% sales fee satisfaction
Set in the heart of Edinburgh's New Town, Dunpark has been offering rental, investment and specialist services with a personal touch for over 20 years. Contact us to find out more about what we can do for you. show more Set in the heart of Edinburgh's New Town, Dunpark has been offering rental, investment and specialist services with a personal touch for over 20 years. Contact us to find out more about what we can do for you.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 54% 57% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 13 6 0 0 0 0 1 1
Areas covered
  • EH3
Address

1 Abercromby Place
Edinburgh
City of Edinburgh
EH3 6JX
0131 557 4466

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS SAL
Latest Properties

No Properties

“Fantastic team...”

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Dec 18,2020
Minithumbup
By: 'LAETITIA'
Dec 18,2020
0 people found
this helpful
We have been renting a flat with Dunpark for 8 years now and the team in place is absolutely fantastic: professional, responsive, competent and friendly. Their service is very personal and they deal with everything with a human touch, which is invaluable. Dunpark is without any ...
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“Professional and `Efficient Customer Service...”

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Apr 03,2020
Minithumbup
By: 'Peter'
Apr 03,2020
1 people found
this helpful
I just want to say in the current situation where most companies related to travel and/or accommodation are unable to be reached by phone I have been able to contact this company which uses booking.com for apartments and have received professional and efficient ...
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“Dunpark are fantastic...”

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Feb 11,2020
Minithumbup
By: 'Olivia'
Feb 11,2020
2 people found
this helpful
Dunpark are fantastic. They have been a wonderful agency to rent with and respond to all issues immediately. I would highly recommend to anyone looking to rent in the new town vicinity and could not criticise them if I tried !...
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“Waste of time......”

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Nov 25,2019
Minithumbdown
By: 'Vicky'
Nov 25,2019
0 people found
this helpful
Apparently if you want to see a property there are only a few spaces to do so. Never heard such nonsense. Off putting from the get go. Every property Ive viewed there has been equal viewings so that it's fair. Forget it!!...
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By: Dunpark
Nov 28, 2019
View all comments (1)
We’re sorry that you were not able to secure a viewing for the first scheduled appointment we had for the property at the Causeway. The property first went live on Thursday 21st November. By the time you contacted us on Sunday afternoon, 24th November, the viewing was already full as it is a very popular property. We schedule viewings by appointment and as this is a smaller property, there is only a limited number of spaces available on each occasion, so as not to overcrowd the property and pr ...

“Noticeable improvements over 6 years...”

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Mar 04,2019
Minithumbup
By: 'Laetitia'
Mar 04,2019
1 people found
this helpful
We have been renting the same flat with Dunpark for over 6 years now. Although we have had our ups and downs (more downs than ups in the first 4 years due to tensed relationships with our property managers) I must say that communication has massively improved ...
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“A Safe Pair of Hands...”

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Jan 08,2019
Minithumbup
By: 'Isobel'
Jan 08,2019
4 people found
this helpful
Emma paid metriculous attention to detail in preparing the property to let, was a reassuring voice through the process to find a tenant and provided regular, proactive communication. Her calm and professional style engendered a deal of confidence....
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Comment on agent fees
Not unreasonable
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“Dunpark - Property and Lettings Management...”

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Nov 04,2018
Minithumbup
By: 'Winslow'
Nov 04,2018
4 people found
this helpful
Sarah and Victoria have been fantastic in helping us to get our flat fitted out and managed optimally for prospective guests, ourselves and owner bookings. They are super responsive to our own requests, but also perceptively proactive from their experience and expertise in regard to ...
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Comment on agent fees
We haven't benchmarked their fees. They offer a personal, tailored service managing all aspects of the let and we think this level of service is worth every penny.
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“Responsive...”

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Oct 02,2018
Minithumbup
By: 'Monique'
Oct 02,2018
4 people found
this helpful
Renting via Dunpark was a great experience, Natalie and colleagues are very responsive and friendly. From a tenant's perspective, I would recommend this company....
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“Awesome service...”

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Aug 21,2018
Minithumbup
By: 'Michael'
Aug 21,2018
4 people found
this helpful
I had been looking for several weeks and was becoming very tired of agents not getting back to calls and email and not showing up at viewings! Natalie was pleasant and professional throughout and provided a very personal service, always coming back to queries quickly....
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Comment on agent fees
N/A
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“Go elsewhere...”

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Aug 07,2018
Minithumbdown
By: 'Property'
Aug 07,2018
4 people found
this helpful
Do not use Dunpark. Slow or late but usually both. Cannot (or will not) follow simple instructions. Do unnecessary works and then overcharge for them. Agreed refunds not repaid. Do a thorough check before engaging them. (NB. Cairnsmore Technical Ltd is NOT an independent contractor, ...
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Comment on agent fees
Inaccurate estimates. Inaccurate invoices. Grossly overcharge. Invoice same day, but respond (haha) sometime/never... Credit note? Forget it! Your worst nightmare.
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By: Property Owner
Aug 08, 2018
View all comments (2)
No debt? Really? Not according to the Dunpark balance sheets for the last three years. Dunpark's credibility on this forum is so low precisely because claims like "Dunpark is a no debt business" can be shown to be false and evidenced to be so, from public records. You have your own in-house maintenance company... sure, that's fine, but Dunpark cannot ensure "prices are fair and firmly negotiated" with Cairnsmore Technical when both companies are owned and run by the same husband and wife. ...

“Excellent and Professional...”

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Jul 19,2018
Minithumbup
By: 'Eilidh'
Jul 19,2018
3 people found
this helpful
I have been looking for a flat for over four months, with talking to many different letting agents and not hearing back from a large amount, Dunpark were great, from booking the viewing where the information I received was excellent and then to the letting ...
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“Vast improvement over our two years of tenancy in a dunpark property...”

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May 02,2018
Minithumbup
By: 'Max'
May 02,2018
5 people found
this helpful
As students it seemed to be par for the course that your lettings agent will be disorganised and leave you in the dark for weeks on end when it comes to repairs and maintenance. At the beginning of our tenancy almost 2 years ago this was ...
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“Very helpful...”

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May 01,2018
Minithumbup
By: 'Joe'
May 01,2018
4 people found
this helpful
Initially the responses over email were quite slow but once they replied they were very helpful. After that I have only had good experiences with dunpark, especially our property manager Leona. They have been helpful and understanding with regards to unreasonable neighbours, as well as ...
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“Jack Aitken...”

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Apr 14,2018
Minithumbup
By: 'The'
Apr 14,2018
5 people found
this helpful
Jack currently manages the tenancy of our flat in Edinburgh and we can not recommend him highly enough. As we live overseas, knowing Jack is looking after our property and that he takes ownership of resolving issues quickly, keeps abreast of regulatory requirements, while always ...
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“Horrible people and service!...”

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Apr 09,2018
Minithumbdown
By: 'Avoid'
Apr 09,2018
5 people found
this helpful
Probably the worst company I have ever dealt with in my life! Please, please please do not use them! Communication is terrible and they will not reply by email and very rarely answer their phone. You have to go there in person and suffer the ...
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By: Dunpark
Apr 09, 2018
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We would be grateful if you could contact us via mail@dunpark.co.uk to provide more information about your experience so we can try to rectify any issues that you have had. ...

“A Complete Service...”

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Apr 05,2018
Minithumbup
By: 'Clare'
Apr 05,2018
7 people found
this helpful
As landlords we have had a relationship with Dunpark for nine years. We have valued Dunpark's support and advice from when we first sought to buy. We are pleased that it has been possible to work together to create a secure arrangement for all, with ...
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By: Dunpark
Apr 09, 2018
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Thank you very much Clare, we have been happy to assist you throughout the life cycle of managing your property. Kind regards, Dunpark. ...

“Good communication...”

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Mar 19,2018
Minithumbup
By: 'Ariella'
Mar 19,2018
7 people found
this helpful
I have had a positive experience being tenants of a Dunpark property this year. Any issues we have had have been followed up by Dunpark almost immediately. They always answer the phones whenever I call and on most occasions the issue is sorted out the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dunpark
Apr 09, 2018
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Thanks Ariella! Always here to help with any issues or queries you have. Kind regards, Dunpark ...

“Can't say anything negative about Dunpark. They were helpful throughout ......”

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Mar 14,2018
Minithumbup
By: 'Junio'
Mar 14,2018
6 people found
this helpful
Can't say anything negative about Dunpark. They were helpful throughout the application process, liaising with the landlord to make sure it all went smoothly, were welcoming and extremely thorough at the signing, and were overall more than pleasant to deal with. The only negative was ...
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By: Dunpark
Mar 15, 2018
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Dear Junio, thank you very much for your review. Thank you as well for your feedback on the referencing process. We felt the same way about the referencing company and have since made the switch to Sure Tenant who are easy to use and quick to respond. Now that you are settled in the flat, if there is ever anything we can do to help please just get in touch. Best, Dunpark ...

“The owner, Jenny Fursman, goes to great lengths on the ......”

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Mar 01,2018
Minithumbdown
By: 'angry'
Mar 01,2018
13 people found
this helpful
The owner, Jenny Fursman, goes to great lengths on the website to make Dunpark your family-run friendly accesible property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time she neatly alerts you to her ...
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Was this helpful? Yes
By: Hank Scorpio
Mar 08, 2018
View all comments (2)
It rather typifies this letting agent's attitude towards tenants that a list as long as Leith Walk of their failures to repair someone's heating during the winter months is their idea of a defence... ...

“After reading such bad reviews I was apprehensive when contacting ......”

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Aug 26,2017
Minithumbup
By: 'Jenn'
Aug 26,2017
7 people found
this helpful
After reading such bad reviews I was apprehensive when contacting Dunpark as an investment landlord. Dunpark was recommended by an existing client who has never had an issue with the company. I had heard that they had brought in a new team with a wealth ...
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Comment on agent fees
Good
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“Worst experience I have ever had with a letting agents ......”

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Aug 19,2017
Minithumbup
By: 'Roberta'
Aug 19,2017
5 people found
this helpful
Worst experience I have ever had with a letting agents in Edinburgh. They ignored any email correspondence and when I called they would say the relevant member of staff would call me back (which they never did). Wish I had read the reviews before handing ...
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Comment on agent fees
Had no issue with the fees, but they find ANY excuse to take funds from the deposit.
Was this helpful? Yes
By: Dunpark
Aug 24, 2017
View all comments (1)
Dear Roberta, it's unfortunate to hear that you had a negative experience as one of our tenants. However, we would like to clarify a few points that you have raised regarding the condition of the property upon exit and the fact that no renewal was offered. Firstly, having reviewed the check out photographs (which are always extensive and document as much of the property as possible in case of a dispute), the property was not clean upon exit, there were red wine stains on the walls and a bag of r ...

“After seeing the reviews on here, I was apprehensive but ......”

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Aug 03,2017
Minithumbup
By: 'Harris'
Aug 03,2017
5 people found
this helpful
After seeing the reviews on here, I was apprehensive but gave Dunpark a chance. I was relocating and anxious about my move as it was my first in over 18 years but Dunpark couldn't have been more supportive in helping me find a property and getting ...
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Comment on agent fees
Good
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“I have read all the reviews from tenants and have ......”

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Apr 30,2017
Minithumbdown
By: 'Disgraceful'
Apr 30,2017
3 people found
this helpful
I have read all the reviews from tenants and have had exactly the same experience as a landlord. They are absolutely useless. Arrogant, rude and inept. Never reply to any communication. Slow to pay rent into your bank account and carry out no repairs-even if ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Dunpark
May 08, 2017
View all comments (1)
We are very sorry that you have experienced bad service as one of our landlords. We have been listening hard to our feedback over the last few months and have made some serious changes in direct response to this. As a result our services are clearer and more cost effective, passing on the benefit to you. If you would like to discuss any issues experienced or changes to our services in private, please do not hesitate to contact us. Kind regards, the Dunpark Team. ...

“Awful company- avoid like the plague!!! Wish i had read ......”

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Aug 04,2016
Minithumbdown
By: 'Unhappy'
Aug 04,2016
11 people found
this helpful
Awful company- avoid like the plague!!! Wish i had read the reviews on this site before using them! Rented a flat from this company who were a nightmare to deal with. Started our tenancy by giving the keys to contractors who lost them and had ...
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“I never usually leave reviews but I have had the ......”

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Oct 24,2015
Minithumbdown
By: 'louisaclare'
Oct 24,2015
9 people found
this helpful
I never usually leave reviews but I have had the most terrible experience with Dunpark that I had to. I have never dealt with such a useless and awful company. The staff are rude and unhelpful and will only reply to your emails if they ...
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“Firstly, I never leave reviews.Don't be fooled by the ......”

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Oct 19,2014
Minithumbdown
By: 'John'
Oct 19,2014
8 people found
this helpful
Firstly, I never leave reviews. Don't be fooled by the polite professional persona they may put out initially.I genuinely cannot understand how they are even in business still as a property manager A brief bullet point summarizing what you might expect from DUNPARK based ...
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“Dunpark are dreadful - do not use them at all. ......”

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Sep 18,2014
Minithumbdown
By: 'A'
Sep 18,2014
8 people found
this helpful
Dunpark are dreadful - do not use them at all. Their admin function is non-existent and we had to resubmit signed contracts three times as they 'lost them'. They take an age to arrange any repairs - there was damp in the Kitchen at Braid ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We handle complaints immediately so that we can resolve your issue as quickly as possible, usually within seven days. All members of our team are fully equipped and authorised to handle your issues to make sure that we can help you as efficiently as possible. Just speak to us, we want to help.
Last updated at 4:26 PM 08/05/2017 by victoria

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