Set in the heart of Edinburgh's New Town, Dunpark has been offering rental, investment and specialist services with a personal touch for over 20 years. Contact us to find out more about what we can do for you.
Dunpark

1 Abercromby Place
Edinburgh
City of Edinburgh
EH3 6JX
0131 557 4466

Website not available

Properties for Sale
Properties to Rent

“ Excellent and Professional... ”

Jul 19,2018
Minithumbup
By: 'Eilidh'
Jul 19,2018
1 people found
this helpful
I have been looking for a flat for over four months, with talking to many different letting agents and not hearing back from a large amount, Dunpark were great, from booking the viewing where the information I received was excellent and then to the letting ...
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“ Vast improvement over our two years of tenancy in a dunpark property... ”

May 02,2018
Minithumbup
By: 'Max G'
May 02,2018
3 people found
this helpful
As students it seemed to be par for the course that your lettings agent will be disorganised and leave you in the dark for weeks on end when it comes to repairs and maintenance. At the beginning of our tenancy almost 2 years ago this was ...
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“ Very helpful... ”

May 01,2018
Minithumbup
By: 'Joe'
May 01,2018
2 people found
this helpful
Initially the responses over email were quite slow but once they replied they were very helpful. After that I have only had good experiences with dunpark, especially our property manager Leona. They have been helpful and understanding with regards to unreasonable neighbours, as well as ...
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“ Jack Aitken... ”

Apr 14,2018
Minithumbup
By: 'The Morrises'
Apr 14,2018
3 people found
this helpful
Jack currently manages the tenancy of our flat in Edinburgh and we can not recommend him highly enough. As we live overseas, knowing Jack is looking after our property and that he takes ownership of resolving issues quickly, keeps abreast of regulatory requirements, while always ...
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“ Horrible people and service!... ”

Apr 09,2018
Minithumbdown
By: 'Avoid Dunpark'
Apr 09,2018
4 people found
this helpful
Probably the worst company I have ever dealt with in my life! Please, please please do not use them! Communication is terrible and they will not reply by email and very rarely answer their phone. You have to go there in person and suffer the ...
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Was this helpful? Yes
By: Dunpark
Apr 09, 2018
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We would be grateful if you could contact us via mail@dunpark.co.uk to provide more information about your experience so we can try to rectify any issues that you have had. ...

“ A Complete Service... ”

Apr 05,2018
Minithumbup
By: 'Clare'
Apr 05,2018
5 people found
this helpful
As landlords we have had a relationship with Dunpark for nine years. We have valued Dunpark's support and advice from when we first sought to buy. We are pleased that it has been possible to work together to create a secure arrangement for all, ...
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By: Dunpark
Apr 09, 2018
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Thank you very much Clare, we have been happy to assist you throughout the life cycle of managing your property. Kind regards, Dunpark. ...

“ Good communication... ”

Mar 19,2018
Minithumbup
By: 'Ariella'
Mar 19,2018
5 people found
this helpful
I have had a positive experience being tenants of a Dunpark property this year. Any issues we have had have been followed up by Dunpark almost immediately. They always answer the phones whenever I call and on most occasions the issue is sorted out the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dunpark
Apr 09, 2018
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Thanks Ariella! Always here to help with any issues or queries you have. Kind regards, Dunpark ...
Mar 14,2018
Minithumbup
By: 'Anastasia Salnikow'
Mar 14,2018
5 people found
this helpful
I have been a tenant with Dunpark for a year now. The team at Dunpark have been consistently helpful and supportive. Over the past year, all email and phone communication with Dunpark has been swift, friendly and professional. They are quick to help fix any ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dunpark
Mar 15, 2018
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Dear Anastasia, we'd like to thank you for your review and we are pleased to hear that you have had a positive experience as one of our tenants. If you have any issues, we're on hand to help. Best, Dunpark ...
Mar 14,2018
Minithumbup
By: 'Junio'
Mar 14,2018
4 people found
this helpful
Can't say anything negative about Dunpark. They were helpful throughout the application process, liaising with the landlord to make sure it all went smoothly, were welcoming and extremely thorough at the signing, and were overall more than pleasant to deal with. The only negative ...
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Was this helpful? Yes
By: Dunpark
Mar 15, 2018
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Dear Junio, thank you very much for your review. Thank you as well for your feedback on the referencing process. We felt the same way about the referencing company and have since made the switch to Sure Tenant who are easy to use and quick to respond. Now that you are settled in the flat, if there is ever anything we can do to help please just get in touch. Best, Dunpark ...
Mar 01,2018
Minithumbdown
By: 'angry parent'
Mar 01,2018
12 people found
this helpful
The owner, Jenny Fursman, goes to great lengths on the website to make Dunpark your family-run friendly accesible property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time she neatly alerts you ...
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By: Hank Scorpio
Mar 08, 2018
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It rather typifies this letting agent's attitude towards tenants that a list as long as Leith Walk of their failures to repair someone's heating during the winter months is their idea of a defence... ...
Aug 26,2017
Minithumbup
By: 'Jenn S'
Aug 26,2017
5 people found
this helpful
After reading such bad reviews I was apprehensive when contacting Dunpark as an investment landlord. Dunpark was recommended by an existing client who has never had an issue with the company. I had heard that they had brought in a new team with a wealth ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2017
Minithumbup
By: 'Roberta'
Aug 19,2017
4 people found
this helpful
Worst experience I have ever had with a letting agents in Edinburgh. They ignored any email correspondence and when I called they would say the relevant member of staff would call me back (which they never did). Wish I had read the reviews before handing ...
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Comment on agent fees
Had no issue with the fees, but they find ANY excuse to take funds from the deposit.
Was this helpful? Yes
By: Dunpark
Aug 24, 2017
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Dear Roberta, it's unfortunate to hear that you had a negative experience as one of our tenants. However, we would like to clarify a few points that you have raised regarding the condition of the property upon exit and the fact that no renewal was offered. Firstly, having reviewed the check out photographs (which are always extensive and document as much of the property as possible in case of a dispute), the property was not clean upon exit, there were red wine stains on the walls and a bag of r ...
Aug 03,2017
Minithumbup
By: 'Harris'
Aug 03,2017
3 people found
this helpful
After seeing the reviews on here, I was apprehensive but gave Dunpark a chance. I was relocating and anxious about my move as it was my first in over 18 years but Dunpark couldn't have been more supportive in helping me find a property and getting ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 30,2017
Minithumbdown
By: 'Disgraceful'
Apr 30,2017
2 people found
this helpful
I have read all the reviews from tenants and have had exactly the same experience as a landlord. They are absolutely useless. Arrogant, rude and inept. Never reply to any communication. Slow to pay rent into your bank account and carry out no repairs-even if ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Dunpark
May 08, 2017
View all comments (1)
We are very sorry that you have experienced bad service as one of our landlords. We have been listening hard to our feedback over the last few months and have made some serious changes in direct response to this. As a result our services are clearer and more cost effective, passing on the benefit to you. If you would like to discuss any issues experienced or changes to our services in private, please do not hesitate to contact us. Kind regards, the Dunpark Team. ...
Aug 04,2016
Minithumbdown
By: 'Unhappy customer'
Aug 04,2016
10 people found
this helpful
Awful company- avoid like the plague!!! Wish i had read the reviews on this site before using them! Rented a flat from this company who were a nightmare to deal with. Started our tenancy by giving the keys to contractors who lost them and had ...
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Was this helpful? Yes
Oct 24,2015
Minithumbdown
By: 'louisaclare'
Oct 24,2015
7 people found
this helpful
I never usually leave reviews but I have had the most terrible experience with Dunpark that I had to. I have never dealt with such a useless and awful company. The staff are rude and unhelpful and will only reply to your emails if they ...
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Was this helpful? Yes
Dec 23,2014
Minithumbdown
By: 'S'
Dec 23,2014
7 people found
this helpful
Customer service in general TERRIBLE. Have to wait for 6 month to get a repairing and more than 2 month hearing nothing about deposit returning....
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What agent could do to change your mind?
By simply returning my deposit???
Attached Files
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Oct 19,2014
Minithumbdown
By: 'John'
Oct 19,2014
7 people found
this helpful
Firstly, I never leave reviews. Don't be fooled by the polite professional persona they may put out initially.I genuinely cannot understand how they are even in business still as a property manager A brief bullet point summarizing what you might expect from DUNPARK based ...
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Sep 18,2014
Minithumbdown
By: 'A Kelty'
Sep 18,2014
7 people found
this helpful
Dunpark are dreadful - do not use them at all. Their admin function is non-existent and we had to resubmit signed contracts three times as they 'lost them'. They take an age to arrange any repairs - there was damp in the Kitchen at Braid ...
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Was this helpful? Yes
Sep 07,2014
Minithumbdown
By: 'Ross'
Sep 07,2014
4 people found
this helpful
I never leave reviews, but my experience was so negative that I feel I must share it. Looking at the experiences that others have had with this same agency (both on this site and other places on the web) I feel lucky that we got ...
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What agent could do to change your mind?
Make your listings accurate. Address issues with prospective clients as soon as possible (especially if they are in the office, talking to you). Have a more streamlined deposit return policy.
Attached Files
Was this helpful? Yes
Aug 07,2014
Minithumbdown
By: 'Outraged'
Aug 07,2014
6 people found
this helpful
From the day I moved in I experienced problems..... I was told the flat would be cleaned when I moved in and the decor redone - nothing had been done. There were cobwebs everywhere and stains on the carpets. The tumble dryer did not work, ...
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What agent could do to change your mind?
By being fair and honest.
Attached Files
Comment on agent fees
Disgraceful.
Was this helpful? Yes
Feb 22,2014
Minithumbdown
By: 'Disgruntled ex customer'
Feb 22,2014
5 people found
this helpful
Towards the end of our tenancy, when the flat was being advertsised, the viewing agent, Amanda, let herself into our home other than at the arranged time, lost her temper when challenged and was extremely rude to us. The first prospective tenants asked us if ...
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Was this helpful? Yes
By: Dunpark
Feb 24, 2014
View all comments (1)
Dear Disgruntled ex customer Thank you for reporting this incident and your feedback on our viewing agent. We have had nothing but positive remarks so far so we take this matter seriously. At the moment we do not have enough details to fully evaluate the situation. Could you please provide more details by e-mailing mail@dunpark.co.uk and provide your name, the property address and the date of this incident? We look forward to hearing from you soon. ...
Jul 23,2013
Minithumbdown
By: 'Davebave'
Jul 23,2013
5 people found
this helpful
Worst customer service I\'ve ever experienced, staff were rude on the phone and routinely passed on to other people as it seemed the staff just didn\'t care. - Our hoover was broken at the beginning of our tenancy (July 12\') we only received ...
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What agent could do to change your mind?
Shut down so we would have not possibly used this company
Attached Files
Was this helpful? Yes
Jul 16,2013
Minithumbdown
By: 'time'
Jul 16,2013
6 people found
this helpful
During my flat hunting i came across this agency via online and decided to call arrange a viewing for one of the flats i saw. after having called nearly a week to arrange a viewing and having my details taken each time. i decided to ...
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What agent could do to change your mind?
Be honest
Attached Files
Was this helpful? Yes
Jul 01,2013
Minithumbdown
By: 'Edinburgh Tenant'
Jul 01,2013
2 people found
this helpful
Unfortunately, my experience of Dunpark ties up with the other reviews I\'ve read - an fairly incompetent organisation who really don\'t care about the tenants. They\'re not in the "rogue landlord" category, but that\'s the only good thing I ...
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What agent could do to change your mind?
Just ... be on the tenant\'s side occasionally. Be proactive. Try to be helpful. Apologise if you mess up. Don\'t treat tenants (and their gripes, like broken down appliances) as an inconvenience. Your attitude stinks right now.
Attached Files
Was this helpful? Yes
Areas covered
  • EH3

NAEA ARLA TPOS SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 8 11 0 0 0 0 0 2

Agent Fees

No fees set.
Last updated at 4:26 PM 08/05/2017 by victoria

Complaints Procedure

We handle complaints immediately so that we can resolve your issue as quickly as possible, usually within seven days. All members of our team are fully equipped and authorised to handle your issues to make sure that we can help you as efficiently as possible. Just speak to us, we want to help.
Last updated at 4:26 PM 08/05/2017 by victoria

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