Mar 01,2018
By: 'angry parent'
Mar 01,2018
13 people found
this helpful
The owner, Jenny Fursman, goes to great lengths on the website to make Dunpark your family-run friendly accesible property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time she neatly alerts you to her social status by dropping dad's old friend Lord Dunpark into the deal.
She gives one of reasons for opening her business as being"Concerned about the industry's laissez-faire attitude to tenants' safety .. in Edinburgh, Emma saw a need to move rental properties into the 21st Century'. How right on. Lets choose Dunpark ..ticks all the boxes right?
Well compared to reality the website is a fairy tale. Maybe Emma should have gone into fiction writing rather than property because from our prospective our daughter would have been a lot warmer and safer.

The staff are clearly incompetent and the owner, Jenny, is useless too. I tried contacting her directly via thee separate social media platforms after failing to speak to her at her office and she has not returned ANY of my messages.
My daughter rents a flat from them in West Preston St and there has been ongoing issues with heating since late November. Months without heating, excuses, supposed repairs that never happen, quick repairs that last a week ( if that), promised workmen not turning up, workmen turning up with wrong keys, ..........the list is seemingly endless.
It is now February. There's a red weather warning out, snow 2 feet high outside the door, the temperature is minus six and STILL no heating.
Even the mice have left for warmer spaces...I'm not even joking here...
Dunpark is a DISGRACE.

i have two further comments regarding the 'story' of the website
1. Jenny says on the website that her company is named to remember her dad "it was a way for his memory to live on"
Well clearly not great memories of dad then.
2. Quoting from the website "the husband and wife team have visions of carrying the business forward, operating in a larger geographic area and delivering more property services for clients."
I would urge them not to. They can't even deal with the properties they already have on their books please don't expand. No-one else needs to have Dunpark inflicted on them.

This may seem like a personal attack on the owner of Dunpark but after months of trying to get my daughter a warm flat I am a parent with a serious grievance. I have tried being professional, business like and calm buthe absolutely NOTHING seems to work with this company. So yes this is a "personal" review.
Was this helpful? Yes
By: Hank Scorpio
Mar 08, 2018
It rather typifies this letting agent's attitude towards tenants that a list as long as Leith Walk of their failures to repair someone's heating during the winter months is their idea of a defence...
By: Dunpark
Mar 06, 2018
We are unwilling to engage with the hurtful and inappropriate personal attacks contained in your comment. For the true state of affairs, please see this timeline of events to date below, as per our email to you yesterday (05/03/18).

06.11.17 – Report of no heating or hot water – plumber/gas engineer instructed.
07.11.17 – Plumber/gas engineer attended and fixed the boiler.
13.11.17 – Radiator in bedroom not working – plumber/gas engineer instructed.
14.11.17 – Plumber/gas engineer attended.
20.11.17 – Radiator in lounge & bedroom not working.
23.11.17 – Plumber/gas engineer attended.
05.12.17 – Plumber/gas engineer instructed to install TRV's.
05.12.17 – Emailed tenants to advise and if they hadn't heard from the plumber by the end of the week to let us know.
No word from any of the tenants to report.
15.01.18 – Lead tenant emailed to say the radiators were not working again.
15.01.18 – Emailed lead tenant to advise that the plumber was instructed and if they had not heard from the plumber by lunchtime the next day then to contact us to chase.
16.01.18 – Email from lead tenant confirming the plumber had called and needed to replace 4 x TRVs.
16.01.18 – Instructed plumber/gas engineer.
16.01.18 – Email from lead tenant to say the plumber had been in touch and would be there 19.01.18.
19.01.18 (Friday) – plumber/gas engineer attended – identified that a power flush was required – they cannot attend until 26.01.18. Instructed another plumber to attend before 26.01.18.
22.01.18 (Monday) – plumber/gas engineer instructed to Power Flush the system.
25.01.18 – plumber/gas engineer could not gain access into the building due to common door lock issues.
25.01.18 – Irate call from lead tenant's father.
25.01.18 – Plumber/gas engineer instructed to Power Flush the system.
25.01.18 - Left lead tenant a voicemail to advise of the Power Flush tomorrow.
25.01.18 – Emailed tenants to advise of the Power Flush going ahead tomorrow.
26.01.18 (Friday) – Plumber/gas engineer attended to Power Flush the system.
26.01.18 – Email to tenants to confirm Power Flush has been done and the system is now up and working again.
09.02.18 (Friday 6.09PM – office closed) – Email from lead tenant's father advising that the radiator in her room had stopped working yesterday.
12.02.18 – Irate and threatening call from lead tenant's father.
12.02.18 – Plumber/gas engineer instructed to attend.
14.02.18 – Plumber/gas engineer attended at 8am as agreed with lead tenant – radiator repaired and working.
15.02.18 – Report from lead tenant that the boiler had failed the evening before, call received later to say flat mate managed to get the boiler working and if we wanted an engineer to attend that would be our call."
15.02.18 – Office visit from lead tenant's mother stating the boiler was not working and they would pay no rent until it was back up and running properly.
15.02.18 – Plumber/gas engineer instructed.
15.02.18 – Plumber/gas engineer attended – found the valve had been shut off – re opened, tested and all heaters working. Boiler operating.
15.02.18 – Email to tenants to confirm the boiler is now working again.
26.02.18 – Call from tenant to report the boiler had failed again.
26.02.18 – Plumber/gas engineer instructed.
26.02.18 – Email to tenants to advise that we would send a plumber between 2-4pm.
26.02.18 – Plumber 5 attended, tested and system working – have advised parts may be required.
28.02.18 – Boiler is still working but requiring to be reset regularly. Plumber/gas engineer advised and instructed. Due to attend 02.03.18.
01.03.18 – Portable heaters delivered to the property from Dunpark to supplement the heating system.
02.03.18 – Plumber/gas engineer could not attend due to adverse weather – part was not available due to closures – re scheduled provisionally for 05.03.18.
02.03.18 – Contacted lead tenant via call to advise plumber unable to attend due to adverse weather. Emailed all tenants to advise.
02.03.18 – Lead tenant's mother called and was unhappy that the plumber could not attend, was very rude to member of staff.
05.03.18 – Plumber/gas engineer attended in the afternoon. Tenants emailed to advise that they would be in attendance.
05.03.18 – Plumber/gas engineer attended changed the thermostat, tested the system and system now working. Emailed tenants to confirm plumber had attended and system working.

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