CityWest Residential
3.6/5, 36 reviews
64% recommended
100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
70% lettings fee satisfaction



Property Features

CWHR is a trading subsidiary of CityWest Residential, who manage Westminster City Council's 21,700 homes. CWHR is a private agency offering a first class, professional lettings and property management service. We'll use our extensive local knowledge and follow best practices in order to provide you with the very best customer service. show more CWHR is a trading subsidiary of CityWest Residential, who manage Westminster City Council's 21,700 homes. CWHR is a private agency offering a first class, professional lettings and property management service. We'll use our extensive local knowledge and follow best practices in order to provide you with the very best customer service.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £265,000 £1,500,000
Lettings 60% 70% £340 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 3 13 6 0 0 3 0 1 4
Areas covered
Address

21 Grosvenor Place
Belgravia,London
Greater London
SW1X 7EA
020 7245 2222

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Great company to work for...”

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Jun 08,2021
Minithumbup
By: 'Robert Huskisson'
Jun 08,2021
0 people found
this helpful
I worked for City West Homes Residential in 2015 and they were a great company to work for and I want to thank all the people in the business for all their support they offered me throughout my time in employment....
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“Dealing with CityWest was really difficult. W......”

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Jul 16,2019
Minithumbdown
By: 'Holly'
Jul 16,2019
1 people found
this helpful
Dealing with CityWest was really difficult. We were warned by the previous tennants that they couldn't be trusted so made sure everything was very clear and set out in writing, but we still ran into problems and stress. We moved into our flat in the ...
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“Just wanted to thank you to Gramos for all your ......”

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Jan 24,2018
Minithumbup
By: 'Good'
Jan 24,2018
0 people found
this helpful
Just wanted to thank you to Gramos for all your help with the flat. You were very helpful and attentive, with regular updates on the progress of the sale. You made what is usually a frustrating and daunting experience of buying a property, a pleasant ...
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“Oana Marculescu did a marvellous job letting my apartment in ......”

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Dec 05,2017
Minithumbup
By: 'Sara'
Dec 05,2017
0 people found
this helpful
Oana Marculescu did a marvellous job letting my apartment in Westminster. We had problems with the outgoing tenant not allowing prospective tenants to view unless he was in. Oana and her colleague Diego had to give up their spare time at the weekends to show ...
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Comment on agent fees
They earned it this time...
Was this helpful? Yes

“I had the pleasure of dealing with Oana Marculescu, who ......”

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Nov 13,2017
Minithumbup
By: 'Vlad'
Nov 13,2017
0 people found
this helpful
I had the pleasure of dealing with Oana Marculescu, who pulled out every stop to ensure I will be more than satisfied with the property. After I got in contact with her everything went as smoothly and quickly as was possible. Oana has a genuine ...
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Comment on agent fees
10/10
Was this helpful? Yes

“Oana was great!! She was very easy to deal with ......”

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Nov 10,2017
Minithumbup
By: 'Andy'
Nov 10,2017
0 people found
this helpful
Oana was great!! She was very easy to deal with and very professional. She only showed me properties I would be interested in, saving me valuable time. I would definitely use City West Residential again....
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Comment on agent fees
Good
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“My husband and I we had a nice experience meeting ......”

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Nov 08,2017
Minithumbup
By: 'Cristina'
Nov 08,2017
0 people found
this helpful
My husband and I we had a nice experience meeting Oana. She kept us updated with new opportunities, every time even after her working times. I would recommend to everyone. She is friendly, trustful and organised. We are very happy that we met her....
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Comment on agent fees
Good
Was this helpful? Yes

“Oana was very friendly and professional and our landlord is ......”

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Nov 07,2017
Minithumbup
By: 'Edoardo'
Nov 07,2017
0 people found
this helpful
Oana was very friendly and professional and our landlord is as nice as she said he would be. When I went to pick up keys she wasn't there but her colleagues were also super friendly and offered us tea and coffee making sure everything is ...
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Comment on agent fees
Good
Was this helpful? Yes

“I had the pleasure of being helped by Oana. She ......”

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Nov 02,2017
Minithumbup
By: 'Noel'
Nov 02,2017
0 people found
this helpful
I had the pleasure of being helped by Oana. She kept me updated with suitable properties, and took me for viewings after working hours. All her hard work paid, and I found the perfect flat at a perfect price. I would highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes

“Friendly and professional, Oana found the perfect apartment for us. ......”

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Nov 02,2017
Minithumbup
By: 'Ludmila'
Nov 02,2017
1 people found
this helpful
Friendly and professional, Oana found the perfect apartment for us. She made sure we were the first ones to see the flat. It was very easy to communicate with her in order to make the offer and we had the answer from the landlord the ...
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Comment on agent fees
Good
Was this helpful? Yes

“We just moved in to new property and we absolutely ......”

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Nov 01,2017
Minithumbup
By: 'Elena'
Nov 01,2017
0 people found
this helpful
We just moved in to new property and we absolutely loving it. Jurgita was very helpful and all the process was very straight forward. I would definitely recommend this estate agency....
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Comment on agent fees
good
Was this helpful? Yes

“The office's number is very easy to reach and the ......”

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Oct 25,2017
Minithumbup
By: 'Ari'
Oct 25,2017
0 people found
this helpful
The office's number is very easy to reach and the staffs are friendly. one of the agents helped me with renting a flat and from what i can tell, everything was so easy and smooth. They seem also have good management team since most of ...
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Comment on agent fees
good
Was this helpful? Yes

“After meeting with Oana at our property in central London ......”

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Oct 16,2017
Minithumbup
By: 'Wood'
Oct 16,2017
1 people found
this helpful
After meeting with Oana at our property in central London and following our review of CityWest Residential, we decided to engage CityWest to let our property. I found our dealings with Oana to be open, honest and very efficient. It was a pleasure to work ...
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Comment on agent fees
I feel it's a fair market rate.
Was this helpful? Yes

“The service I received was excellent and the speed in ......”

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Oct 12,2017
Minithumbup
By: 'Kimmel'
Oct 12,2017
0 people found
this helpful
The service I received was excellent and the speed in which Zilvinas were able to answer all my queries exceeded my expectations. He was highly professional and I would have no hesitation in recommending him!...
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“I let my property through Citywest Residential and found them ......”

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Oct 11,2017
Minithumbup
By: 'Becky'
Oct 11,2017
0 people found
this helpful
I let my property through Citywest Residential and found them very efficient, they managed to find me a tenant within 1 week and achieved me a very good price. Would use again. Alastair was fantastic!...
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Comment on agent fees
Good
Was this helpful? Yes

“The referencing process was easy and moving our new house ......”

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Oct 11,2017
Minithumbup
By: 'Ozzy'
Oct 11,2017
1 people found
this helpful
The referencing process was easy and moving our new house was smooth. After two months, a friend of mine came to London from her country and I recommended this agency straightaway. They patiently helped my friend to find the ideal home for her family and ...
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“Zilvinas is an absolute star, this is the 2nd time ......”

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Oct 11,2017
Minithumbup
By: 'Dr'
Oct 11,2017
1 people found
this helpful
Zilvinas is an absolute star, this is the 2nd time he has let my flat. Each time he has proactively kept me up to date, there has not been a time when the flat was empty, and he provides me with quality prospective tenants to ...
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“Having used CityWest Homes Residential Ltd as my managing agent ......”

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Oct 09,2017
Minithumbdown
By: 'Sperafucile'
Oct 09,2017
2 people found
this helpful
Having used CityWest Homes Residential Ltd as my managing agent and, despite having asked and paid for an inventory to be done before my tenant moved in, it now seems that the inventory might not have been sent to the tenant but more importantly a ...
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“* I was waiting 2 weeks on City West to get back ......”

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Sep 02,2017
Minithumbdown
By: 'James.C'
Sep 02,2017
1 people found
this helpful
* I was waiting 2 weeks on City West to get back to me with satisfactory replies. Instead, I had to consistently call them up to be told that they would call me back in 5 minutes. This never happened. If you are a landlord or buyer/rentee ...
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Comment on agent fees
They do not deserve to be paid
Was this helpful? Yes

“Alastair was very supportive throughout. He always finds time to ......”

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Dec 28,2016
Minithumbup
By: 'Peggy'
Dec 28,2016
1 people found
this helpful
Alastair was very supportive throughout. He always finds time to listen to us and answer our requests. He made the process much easier to deal with than we had imagined. We were satisfied with the service he provided....
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“We just rented a property through Citywest Residential. They were ......”

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Dec 12,2016
Minithumbup
By: 'Joseph'
Dec 12,2016
0 people found
this helpful
We just rented a property through Citywest Residential. They were very proactive with helping me find a property and were very polite and communititive. Would definitely recommend....
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Was this helpful? Yes

“I had nice experience with this agency. They let my ......”

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Dec 10,2016
Minithumbup
By: 'Carolina'
Dec 10,2016
0 people found
this helpful
I had nice experience with this agency. They let my apartment within few weeks, fees are very reasonable and I am getting free rent guarantee. I would recommend the agency....
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Comment on agent fees
competitive
Was this helpful? Yes

“I have been renting throughout my professional life and would ......”

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Dec 09,2016
Minithumbup
By: 'Yong'
Dec 09,2016
0 people found
this helpful
I have been renting throughout my professional life and would like to congratulate City West Residential on making my home moving experience a thoroughly enjoyable one. The Staff kept me up to date through out the whole referencing process and liaised with different companies i:...
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Comment on agent fees
Decent for zone 1, just under £300.00 for everything
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“Genuinely terrible. By far the worst letting agent I've encountered.......”

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Dec 06,2016
Minithumbdown
By: 'Karen'
Dec 06,2016
3 people found
this helpful
Genuinely terrible. By far the worst letting agent I've encountered. Can't speak for them as a social housing landlord, or estate agent, but their letting agency service is incredibly shoddy. We were delayed in moving into our place, charged extra fees which we then struggled ...
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Comment on agent fees
Bad.
Was this helpful? Yes

“I would not buy flat from CWH as they have ......”

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Aug 18,2016
Minithumbdown
By: 'VERONICA'
Aug 18,2016
5 people found
this helpful
I would not buy flat from CWH as they have a lot of noise and sound proofing problems, we at 132 westbourne terrace have not had a decent sleep for more than 6 years and, when we complained the tables we turned against us and I who ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Did their job OK but gave us the good news ......”

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Apr 07,2016
Minithumbdown
By: 'Phil'
Apr 07,2016
4 people found
this helpful
Did their job OK but gave us the good news of signing a tenant for 18 months instead of 12 but as they take all the money up front rather than each month, we then saw no rent for a couple of months. Then when the left ...
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What agent could do to change your mind?
High and all up front rather than monthly
Attached Filesnbsp;
Comment on agent fees
High and all up front rather than monthly
Was this helpful? Yes

“We offered on a flat advertised with City West, and ......”

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Feb 27,2016
Minithumbdown
By: 'Jobble'
Feb 27,2016
3 people found
this helpful
We offered on a flat advertised with City West, and were asked to provide paperwork via email to prove we could afford it. We then received absolutely nothing in response except endless spam emails (probably about 6/7 per day) advertising other properties on their books. I ...
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What agent could do to change your mind?
N/a
Attached Filesnbsp;
Comment on agent fees
N/a
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“I left holding deposit of £500 to secure the property after ......”

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Sep 16,2015
Minithumbdown
By: 'Mustafa'
Sep 16,2015
4 people found
this helpful
I left holding deposit of £500 to secure the property after negotiating all the terms. However after 4 days they came up and saying the landlord changed the mind. I can understand that, but despite they are saying it would take 4-5 days for the money to ...
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“First of all we were dealing with so many different ......”

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Sep 03,2015
Minithumbdown
By: 'HONEST'
Sep 03,2015
1 people found
this helpful
First of all we were dealing with so many different people it was not easy to know what was going on. We were never informed when viewings were taken place at all. We were charged extra for tenancy agreement fee of £!20 and £42 fee restration of ...
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What agent could do to change your mind?
we were not informed of the extra charges of TDS registration and the extra tenancy agreement fee. we were sent an emaail from migle for the amount to be deducted but we charged nearly ‚£400-500 extra. The whole business of dealing with these agents was appauling and disturbing affair. They are total fraudsters and lie about a lot of things.
Attached Filesnbsp;
Comment on agent fees
These agents have alot of extra hidden fees that they dont tell you about in the end they charge an extra 400-500 on extra fees you didnt even know existed.
Was this helpful? Yes

“I have an excellent real estate services using this estate ......”

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Jun 14,2015
Minithumbup
By: 'Evan'
Jun 14,2015
0 people found
this helpful
I have an excellent real estate services using this estate agent. I would use this agent again in the future without any hasitation....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by CityWest Residential

Individual Branch Awards

London, SW1X


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