• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
  • claim your profile
    Dannielle
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“ Very happy with service of locals experts... ”

Sep 21,2018
Minithumbup
Jack Merriott MNAEA
Stefan
By: 'rh'
Sep 21,2018
0 people found
this helpful
Our property was reviewed by the owner Jack, with local market and price ranges discussed. Impressed with local knowledge, being a local business rooted in the community, not a national chain. We advanced with the sole listing. Within weeks having the impression the agents were ...
read full review
Comment on agent fees
Fees were fixed following a summer special deal, and very fair given attention and efforts fro their side.
Was this helpful? Yes
By: Jack Merriott
Sep 21, 2018
View all comments (1)
Thank you for your lovely review. It was our pleasure to help you move on and hope things are going well for you. ...

“ Excellent communication... ”

Sep 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Laura'
Sep 19,2018
0 people found
this helpful
During a difficult sales process, Danielle kept me very well informed and kept on top of the process. She was always polite and cheery, even when things weren't going very well. Viewings were plentiful and carried out at short notice. Fantastic service....
read full review
Comment on agent fees
Good value for money.
Was this helpful? Yes
By: Danielle Gibbons
Sep 19, 2018
View all comments (1)
Thank you so much for your kind review Laura! Wishing you all the very best for the future! :) ...

“ letting... ”

Sep 19,2018
Minithumbup
Carol
Jo
By: 'HUNTER'
Sep 19,2018
0 people found
this helpful
The staff was very professional and knowledgeable about the market. They really have the landlord's interest at heart as they look for suitable tenants....
read full review
Comment on agent fees
Good, very reasonable
Was this helpful? Yes
By: Carol Huxham
Sep 19, 2018
View all comments (1)
Thank you so much for the lovely comments. A pleasure as always. ...

“ Property Letting... ”

Sep 18,2018
Minithumbup
Megan Gilmour
Carol
By: 'Daniel'
Sep 18,2018
0 people found
this helpful
Cross Keys were once again proficient, helpful, approachable and friendly in finding new tenants. Thanks you Megan, Carol and Jo....
read full review
Was this helpful? Yes
By: Megan Gilmour
Sep 18, 2018
View all comments (1)
Daniel, your lovely comments are very much appreciated! Thank you from the team. ...

“ Very efficient and great with communication. Especially Jade who keeps you updated at all times.... ”

Sep 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Kenny'
Sep 18,2018
0 people found
this helpful
Very happy with service, quick and efficient. Communication was good and true and honest feedback was given. Would definitely recommend...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Letting experience... ”

Sep 17,2018
Minithumbup
Jo
Megan Gilmour
By: 'Daisy Fung'
Sep 17,2018
0 people found
this helpful
The finding of new tenants was very quick and the process was most efficient. The staff involved were friendly and efficient....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Megan Gilmour
Sep 17, 2018
View all comments (1)
Hi Daisy, Thank you very much for your lovely comments! Kind regards Megan and Jo. ...

“ Letting service (Landlord)... ”

Sep 17,2018
Minithumbup
Carol
Megan Gilmour
By: 'LFC'
Sep 17,2018
0 people found
this helpful
I cannot praise the service Cross Keys have provided through their letting agency highly enough. As a first time landlord approximately 4 years ago, I had no knowledge what so ever of what to expect. I had originally booked appointments with several different letting agents, but ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Sep 17, 2018
View all comments (1)
Thank for your kind comments Lew, we're glad to hear you are happy with our services! Kind regards Megan and Carol ...

“ Couldn't have done more to help :)... ”

Sep 17,2018
Minithumbup
Danielle
Phillip Piper
By: 'REWills'
Sep 17,2018
0 people found
this helpful
Danielle has been most helpful in all aspects of the find, sale and completion of the property. Was courteous and polite even when dealing with confusions/issues with small print. Brief discussions i've had with Phil along the way have been great, nice guy, ...
read full review
Comment on agent fees
No complaints/comments
Was this helpful? Yes
By: Danielle Gibbons
Sep 18, 2018
View all comments (1)
Thank you for your lovely review! I hope that you are very happy in your new home :) ...

“ always helpful... ”

Sep 17,2018
Minithumbup
Danielle
Daniel Moore
By: 'Happy buyer'
Sep 17,2018
0 people found
this helpful
From the first viewing to completion Danielle always came across as very positive and helpful even though we were the buyers. A real pleasure speaking to her....
read full review
Was this helpful? Yes
By: Danielle Gibbons
Sep 18, 2018
View all comments (1)
Thank you so much for your kind review! :) ...

“ A positive professional experience from all the team... ”

Sep 11,2018
Minithumbup
Jo
Megan Gilmour
By: 'Bill and shirley'
Sep 11,2018
0 people found
this helpful
As first time landlords we were recommended to use cross keys. We found the team extremely kind,helpful, and efficient....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joanne Rees
Sep 12, 2018
View all comments (1)
Thank you for your lovely comments. We look forward to working with you throughout this tenancy and many others in the future. Regards Jo, Megan and Carol ...

“ A professional team... ”

Sep 06,2018
Minithumbup
Danielle
Daniel Moore
By: 'Tony'
Sep 06,2018
0 people found
this helpful
Danielle and Daniel at Cross Keys Estates were friendly, informative, patient and very helpful. They kept me updated with the progress of selling my house, and always responded quickly to any queries I raised. It was a pleasure to be assisted by such a professional ...
read full review
Comment on agent fees
The Agent's Fees were very reasonable.
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Hi Tony, Thank you so much for your lovely review, I am delighted that you are so happy with our services. We wish you all the best for the future. ...

“ sale of 34 albert road... ”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Steve'
Sep 06,2018
0 people found
this helpful
Jack and Rob have worked very hard over the last few months to get our house sold and I am pleased to report we were able to complete the sale last week. This is not the first time we have used Cross Keys having used ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“ Quick sale... ”

Sep 06,2018
Minithumbup
Rob
By: 'Ian'
Sep 06,2018
0 people found
this helpful
We received good advice to enable us to set a realistic guide price. This resulted in a very quick sale in two days at a price we were happy with. All the sale material was produced rapidly to a high standard. The whole process was ...
read full review
Comment on agent fees
The fee was very good as we took advantage of a special offer
Was this helpful? Yes

“ This has been an incredibly stressful time for us. We were so worried that everything was going to fall through, and the vendor must have... ”

Sep 05,2018
Minithumbup
Danielle
Daniel Moore
By: 'Browns'
Sep 05,2018
0 people found
this helpful
Our experience with Danielle could not have been better. She stayed in touch in a regular basis, but without intruding in any way. Danielle maintained her professionalism throughout , whilst also being a sounding board to our anxieties and worries, she's actually probably glad to ...
read full review
Comment on agent fees
No clue, don’t care, glad it’s all over!
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Thank you so much for your kind review, we really appreciate it! I hope that you are all very happy in your lovely new home, it was a pleasure meeting you. ...

“ If I could give 6 stars I would......... ”

Sep 05,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Simon'
Sep 05,2018
0 people found
this helpful
I cannot thank the Crosskeys team at the Stoke office highly enough, not only for the service they provide but also the people they are...... From the minute you walk through the door in the office you immediately get the impression everything is more personable, ...
read full review
Was this helpful? Yes
By: Rob
Sep 05, 2018
View all comments (1)
Thank you so much for your comments Simon, it means a great deal that you have come back to us from the previous purchase and we always endeavor to exceed expectations, all the best and fingers crossed for a smooth sales process. ...

“ Agent seemed very competent in there work... ”

Sep 04,2018
Minithumbup
Danielle
By: 'Carlton'
Sep 04,2018
0 people found
this helpful
I thought Danielle and John seemed very enthusiastic and efficient during the purchase it ran smoothly from start to finish...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Sep 05, 2018
View all comments (1)
Hi Carlton, Thank you so much for your kind review! ...

“ Well deserved five star rating... ”

Sep 04,2018
Minithumbup
Megan Gilmour
By: 'GordonC'
Sep 04,2018
0 people found
this helpful
My wife and I have found the lettings team particularly Megan, Carol, Jo and Daniel to have given excellent service. Any queries we have are dealt with straight away in an efficient manner. We have dealt with three or four letting agents and would say ...
read full review
Comment on agent fees
Very competitive rates.
Was this helpful? Yes
By: Megan Gilmour
Sep 05, 2018
View all comments (1)
Hi Gordon, thank you very much for your kind comments, always happy to help! kind regards Megan, Carol and Jo. ...

“ Fantastic selling & buying experience... ”

Aug 31,2018
Minithumbup
Jack Merriott MNAEA
By: 'Beck & Rob'
Aug 31,2018
0 people found
this helpful
We only decided to sell our house a week ago having seen our dream property on the internet. Our house sold today, within 24hrs of being put on the market, reaching its top price. The icing on the cake was having our offer for the ...
read full review
Comment on agent fees
Very fair and competitive
Was this helpful? Yes
By: Jack Merriott
Sep 03, 2018
View all comments (1)
What lovely kind words. All I can say is sometimes all the stars align and everything you want seem to happen. This is a fantastic review and we are so glad that you are pleased with our service. We always aim to be the best of the best for all our clients. ...

“ Super quick buyer found and easy sale... ”

Aug 29,2018
Minithumbup
Rob
Stefan
By: 'Happy seller'
Aug 29,2018
0 people found
this helpful
From valuation to sale in super quick time. After dithering for a few months over whether to sell or not, Rob's knowledge of the area and the market and Cross Key's local presence made the choice to go ahead and sell an easy ...
read full review
Comment on agent fees
Happy with the fees we agreed for the sale
Was this helpful? Yes

“ Five star service... ”

Aug 29,2018
Minithumbup
Danielle
Phillip Piper
By: 'Honor Caboche'
Aug 29,2018
0 people found
this helpful
Throughout the sale of my property Danielle was extremely efficient, helpful and charming. She always responded quickly to any enquiries I had and always returned my calls promptly. House selling can be a stressful and frustrating experience but not with Cross Keys handling the sale. ...
read full review
Comment on agent fees
Fees were very reasonable
Was this helpful? Yes
By: Phillip Piper
Aug 29, 2018
View all comments (1)
Than you for your kind words, I am very please that you found the team and especially Danielle helpful and efficient in selling of both properties we dealt with. Kind regards Phillip Piper ...

“ Lovely and chill experience... ”

Aug 23,2018
Minithumbdown
Megan Gilmour
Carol
By: 'Kyran'
Aug 23,2018
0 people found
this helpful
Myself and two ladies had a chilled and swift experience to move into a flat. The ladies, were very helpful and understanding of are situation!...
read full review
Comment on agent fees
Feel that agency fees were at good rates and standard.
Was this helpful? Yes
By: Carol Huxham
Aug 23, 2018
View all comments (1)
Megan and I are grateful for your lovely comments. Hope you will very happy in your new home. ...

“ Consistently excellent service... ”

Aug 21,2018
Minithumbup
Megan Gilmour
Carol
By: 'Angela'
Aug 21,2018
0 people found
this helpful
We have let our property through the Mannamead branch of Crosskeys for more than 4 years now and are happy to say that the level of service we have received from the whole team, especially Carol, Megan and Jo has been consistently excellent. Their communication has ...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Carol Huxham
Aug 21, 2018
View all comments (1)
Thank you for your lovely comments. As a close knit team we are always grateful when our hard work is recognized. ...

“ Excellent Service... ”

Aug 21,2018
Minithumbup
Jo
Megan Gilmour
By: 'SSM'
Aug 21,2018
0 people found
this helpful
We would highly recommend Cross Keys - We have had really great service from Carol, Megan, Jo and the whole team. Their communication is excellent and they act quickly and are always helpful and professional....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joanne Rees
Aug 22, 2018
View all comments (1)
Thank you so much, we do greatly appreciate your feedback and lovely comments. Regards, Carol, Megan & Jo ...
Aug 18,2018
Minithumbup
Jo
Megan Gilmour
By: 'Jack'
Aug 18,2018
0 people found
this helpful
As a private landlord I have become accustomed to the professional service provided by Carol, Megan and Jo. During my most recent letting things became slightly complicated and coupled with the fact that I was working overseas had the potential to turn into a bit ...
read full review
Comment on agent fees
I believe the agents fees are reasonable.
Was this helpful? Yes
By: Megan Gilmour
Aug 18, 2018
View all comments (1)
Hi Jack, Thank you very much for your kind comments, Kind regards Megan, Carol and Jo ...

“ Would definitely recommend.... ”

Aug 18,2018
Minithumbup
Danielle
Phillip Piper
By: 'Barbican'
Aug 18,2018
0 people found
this helpful
Excellent estate agents, polite, willing, always ring back, keep same person throughout sale therefore good continuity and knowledge of property and clients. Would definitely recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Aug 20, 2018
View all comments (1)
Thank you so much for your kind review, I am pleased to hear that you were happy with our services. Wishing you all the very best for the future! Kind regards, Danielle ...

“ Excellent and polite team of professionals. If you need a great and fabulous home, Crosskeys is the best.... ”

Aug 17,2018
Minithumbup
Megan Gilmour
Jo
By: 'Ama'
Aug 17,2018
0 people found
this helpful
Excellent and polite professional. If you need a great and fabulous home, Crosskeys is the best. I was at fascinated by the services of this agent....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Aug 18, 2018
View all comments (1)
Hi Ama, Thank you very much for your lovely review, glad your settling in well! Kind regards Megan ...

“ Great service... ”

Aug 15,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Debbie'
Aug 15,2018
0 people found
this helpful
A big thank you to Rob & the team at the Stoke office.They kept me informed throughout the sale of my mum's house with texts and emails.They made a stressful time less so with their professionalism....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Aug 15, 2018
View all comments (1)
Thanks Debbie, It was a pleasure to act as your chosen agent, we wish you all the best and should you need us again you know where to find us! ...

“ Buying was a Breeze... ”

Aug 15,2018
Minithumbup
Danielle
Daniel Moore
By: 'Paige'
Aug 15,2018
0 people found
this helpful
Myself and my partner were buying our first property and after our first purchase fell through we were very sceptical about our next. Danielle went above and beyond during the buying process! When ever we had a question or issue she was straight on it, ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Aug 16, 2018
View all comments (1)
Hi Paige, Thank you so much for your lovely review. I hope that you are very happy with your new home. Looking forward to seeing some photos! All the best, Danielle xo ...

“ Absolute pleasure to deal with would totally recommend crosskeys... ”

Aug 15,2018
Minithumbup
Daniel Moore
Danielle
By: 'Claire Collett'
Aug 15,2018
0 people found
this helpful
Crosskeys has been an amazing agent from start to finish .. we couldn't be more pleased with the service we have received...
read full review
Comment on agent fees
Perfect estate agents
Was this helpful? Yes
By: Daniel
Aug 15, 2018
View all comments (1)
Thank you Claire for the kind comments. ...

“ Brilliant!... ”

Aug 15,2018
Minithumbup
Danielle
Phillip Piper
By: 'Scott'
Aug 15,2018
0 people found
this helpful
Danielle was brilliant! She pushed along the process and kept us informed through out. Would definitely deal with cross keys again!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Aug 16, 2018
View all comments (1)
Thank you for your kind review! Wishing you all the best in your new home :) ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 0 57 2 342 4 194 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(301)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(390)


Book FREE Valuation

Agent logo