• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
  • Staff picture
    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Mrs Wendy Whiteman...”

Nov 19,2018
Minithumbup
Danielle
Daniel Moore
By: 'Wendy Whiteman'
Nov 19,2018
0 people found
this helpful
Agent always clear and concise. Informative throughout whole of marketing right up to completion of sale. All staff polite and respectful....
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Was this helpful? Yes

“Very good thank you so much...”

Nov 13,2018
Minithumbup
Danielle
Phillip Piper
By: 'Llibia'
Nov 13,2018
0 people found
this helpful
Danielle Gibbons was very helpful to beings to the ending of the process everything was updated time to time she is a hard worker her smile makes everything changes...
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Comment on agent fees
I don't know
Was this helpful? Yes
By: Danielle Gibbons
Nov 14, 2018
View all comments (1)
Thank you very much for your kind review. I hope that you are very happy in your new home :) ...

“Excellent...”

Nov 12,2018
Minithumbup
Danielle
Phillip Piper
By: 'Dr Bowerman'
Nov 12,2018
0 people found
this helpful
We received excellent service from both Danielle and Phillip when purchasing our first house. Very quick to respond to questions and accommodate a viewing at short notice. We received some great advice especially from Phillip during our viewing, and Danielle's constant updates helped use ...
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Comment on agent fees
N/A
Was this helpful? Yes

“property sale...”

Nov 10,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Chris and Dave'
Nov 10,2018
0 people found
this helpful
We had several Estate Agents value our property and chose Crosskeys to market it due to a professional, accurate and honest opinion given to us by Jack who won us over with his personality. Wise decision ! Excellent communication throughout, always informed of all viewing's ...
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Comment on agent fees
Fees were very competitive
Was this helpful? Yes

“Thanks to the team...”

Nov 08,2018
Minithumbup
Rob
Katherine
By: 'Nicola and Kevin'
Nov 08,2018
0 people found
this helpful
Patience is a virtue apparently, but it is not one of mine!!! Having to wait and wait for a mortgage offer is frustrating at the best of times, however, the team at Cross Keys took this in their stride, they also offered the services of ...
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Comment on agent fees
In our case, the fees were not applicable as we were the buyers.
Was this helpful? Yes

“thank you...”

Nov 06,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Mrs Trewin'
Nov 06,2018
0 people found
this helpful
i would like to thank cross keys for all the help they have given me in the sale of my property. i would especially like to mention Stefan for his kindness and consideration during a particularly challenging time of my life. he is a credit ...
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Comment on agent fees
good
Was this helpful? Yes
By: Stefan
Nov 09, 2018
View all comments (1)
Thanks for your review Mrs Trewin. Much appreciated! Happy to have helped you move on :) ...

“Holne Chase...”

Nov 05,2018
Minithumbup
Megan Gilmour
Steve
By: 'Frank'
Nov 05,2018
0 people found
this helpful
I normally arrange my tenants myself, but due to circumstances I decided to go to an estate agents, Cross Keys were recommended, but I approached them with trepidation. What a surprise, constant contact from especially Megan, tenants found, references made, interviews taken, saving me all ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Nov 07, 2018
View all comments (1)
Hi Frank, Many thanks for entrusting your rental property to us, it was a pleasure to do Business with you and I look forward to finding you another tenant in the future. Kind regards Megan ...

“18 Jean crescent...”

Nov 01,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ted Lyth'
Nov 01,2018
0 people found
this helpful
I transferred to Cross Keys following a wasted and frustrating period with another agency, in what has transpired be a wise and pleasant decision. Danielle has been very professional, pleasant and dedicated to the sale of the property, delivering viewings within days (unlike the previous ...
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Comment on agent fees
Probably a little high for my liking
Was this helpful? Yes
By: Danielle Gibbons
Nov 14, 2018
View all comments (1)
Thank you for your lovely comments for myself and Phil, we are so pleased you are happy with the services provided and we all wish you all the very best for the future :) ...

“Selling my property...”

Oct 30,2018
Minithumbup
Daniel Moore
Danielle
By: 'Chris Dobson'
Oct 30,2018
0 people found
this helpful
My circumstance (remote from Plymouth) required Crosskeys to handle all aspects of showing the property. I was impressed that they could get the listing live so quickly and confirmed at least 8 validated viewings within 24 hours. Given my location communication through both email and text was ...
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Comment on agent fees
Competitive - both agents I spoke to were similar although Crosskeys were more happy to go for a % rather than a fixed fee. This made me feel they were encouraged to get the maximum price they could
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you so much for your kind review Chris. We all wish you all the best for the future & hope to speak with you again soon! ...

“Keith...”

Oct 30,2018
Minithumbup
Phillip Piper
Danielle
By: 'Keith'
Oct 30,2018
0 people found
this helpful
Very professional service provided by your team. I would 100% recommend you to mu family and friends. Thank you Keith...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Oct 30, 2018
View all comments (1)
Thank you very much for your kind review. I hope that you are very happy in your lovely new home! ...

“helpful advice...”

Oct 30,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Marcus'
Oct 30,2018
0 people found
this helpful
myself and my girlfriend bought our first home together this year and we were very unsure on the process. we had seen a property that we liked with another agent but wanted independent advice and we had a good relationship with Rob and Jack at ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Jack Merriott
Nov 01, 2018
View all comments (1)
Thank you so much for your review. It was our pleasure. ...

“Buying our new house....”

Oct 26,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ann and Terry Short'
Oct 26,2018
0 people found
this helpful
Danielle was very helpful and efficient. The phone was always answered promptly. We have moved six times and this is the seventh and our best experience with regard to estate agents. They are not all the same. Ten out of ten....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Danielle Gibbons
Oct 30, 2018
View all comments (1)
Thank you so much for your kind review! ...

“Excellent, professional service...”

Oct 25,2018
Minithumbup
Danielle
Daniel Moore
By: 'Jo Jones'
Oct 25,2018
0 people found
this helpful
The staff at Cross Keys were always friendly and communication lines were open. Their service was professional and caring. They were spot on with the valuation of my property and fees were very reasonable. I would definitely recommend them and would use them again....
read full review
Comment on agent fees
Good. Negotiable
Was this helpful? Yes
By: Danielle Gibbons
Oct 26, 2018
View all comments (1)
Thank you Jo for your kind review, I'm so happy that the process of selling your property was a good one. We wish you all the very best for the future! Kind regards, Danielle ...

“Excellent customer service...”

Oct 21,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Millbridge builders'
Oct 21,2018
0 people found
this helpful
Our thanks to Rob and Jack for dealing with the sale of our property. The photos were excellent and they kept us informed throughout. Would highly recommend cross keys in stoke village...
read full review
Comment on agent fees
Agents fees were fair
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks guys! ...

“Sale and purchase of new home...”

Oct 19,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Bill & Wendy'
Oct 19,2018
0 people found
this helpful
It is ubelievable that the level of service that the staff across CrossKeys carry out. All members of staff are like a big family. All are able to help with any issues arising. Honest and up frount business. Jack is really brilliant. Use this business ...
read full review
Comment on agent fees
I used a discount offer but even their standard fees are excellent value.
Was this helpful? Yes
By: Stefan
Oct 19, 2018
View all comments (1)
Thank you for your kind words Bruce! We are glad to have been able to help you with the sale of your home! ...

“Friendly , Polite , Courteous ,...”

Oct 19,2018
Minithumbup
Katherine
Rob
By: 'Hammond Coupe'
Oct 19,2018
1 people found
this helpful
Katherine showed us around a property to which we've since bought (stc)…..I believe it was only her first or second day with Cross keys ….We asked plenty of questions to which any she couldn't answer , she still endeavoured to find out and ...
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Was this helpful? Yes
By: Craig Duncan Director
Oct 19, 2018
View all comments (1)
What a lovely review, thank you so much Hammond. We clearly made the right decision by employing Kat and you have endorsed that. Once again, thank you ...

“Welcoming & helpful...”

Oct 19,2018
Minithumbup
Katherine
Stefan
By: 'Kath'
Oct 19,2018
0 people found
this helpful
Stefan & Katherine have been great to deal with; I found them both very professional and welcoming whilst looking for my home. I'd like to thank them both very much for their help....
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Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks Kath for your kind words ...

“Delightful to deal with...”

Oct 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'The Dog Lady'
Oct 18,2018
0 people found
this helpful
Fantastic service from Jack - a complete pleasure to deal with and he demonstrated that he really does know his stuff. I would give 10 out of 5 if I could. Thank you so much....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Oct 18, 2018
View all comments (1)
Many thanks for your kind words. ...

“Great...”

Oct 16,2018
Minithumbup
Danielle
Daniel Moore
By: 'Peter Poznik'
Oct 16,2018
0 people found
this helpful
After 2 failed attempts to purchase a house (with different estate agents) working with Danielle to get our dream house was an absolute pleasure. She was very helpful & kind from the start to the very end of the whole process of the purchase. We could ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Hi Peter, Thank you so much for your kind review, we really appreciate it! I hope that you are very happy in your new home! ...

“Excellent service...”

Oct 15,2018
Minithumbup
Danielle
Phillip Piper
By: 'Jaime'
Oct 15,2018
0 people found
this helpful
Excellent, professional service. We bought our first house through Cross Keys, so weren't sure of the process. Danielle was so helpful, and always on hand to answers questions and chase things up. Danielle provided exceptional service and we highly recommend cross keys estate agents, ...
read full review
Comment on agent fees
n/a
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Hi Jaime, Thank you so much for your kind review! ...

“Handover of small rental portfolio...”

Sep 28,2018
Minithumbup
Jo
Megan Gilmour
By: 'Peter'
Sep 28,2018
0 people found
this helpful
I have found the team at Cross Keys to be exceptionally professional in everything they have done in taking over from a poor performing agent. I couldn't be more impressed!...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your kind comments, it is very much appreciated. ...

“My experience...”

Sep 27,2018
Minithumbup
Jo
Megan Gilmour
By: 'Shan'
Sep 27,2018
0 people found
this helpful
I found Jo Reece to be extremely helpful in getting everything ready for the move date and she answered any questions I had in full. Megan was also good when I initially viewed the property. Thanks for you an easy move...
read full review
Comment on agent fees
Jo was extremely helpful and honest when doing the inventory.
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your lovely comments, we do hope you enjoy your new home. ...

“Brilliant...”

Sep 25,2018
Minithumbup
Danielle
Jack Merriott MNAEA
By: 'Becky'
Sep 25,2018
0 people found
this helpful
We initially saw Jon who is a brilliant agent and gor is through to the initial sale part. We then dealt with Danielle throughout our sale and she was brilliant too. Wound highly recommend....
read full review
Comment on agent fees
They were cheaper than the others
Was this helpful? Yes
By: Danielle Gibbons
Sep 26, 2018
View all comments (1)
HI Becky, thank you so much for your kind review. I wish you all the best in your new home :) x ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 0 59 2 352 4 207 2 27 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(320)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(403)


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