• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Always Keep You In The Loop...”

Jul 22,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Cheryl'
Jul 22,2018
0 people found
this helpful
I wanted to say a massive thank you to Rob and the team for the correct valuation which led to a quick sale and a pain free moving process. Even at the times I was started to wobble they were very reassuring that the sale ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Jack Merriott
Jul 23, 2018
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It was an absolute pleasure to deal with the sale of your flat. In this market selling it as quickly as we did worked out perfectly. If you ever need us inthe future, you know where we are. ...

“Fantastic communication and speedy service....”

Jul 20,2018
Minithumbup
Phillip Piper
Daniel Moore
By: 'Andrew'
Jul 20,2018
0 people found
this helpful
As a first time buyer this is a new process to me. From the outset the service from Philip, Daniel and Danielle has been fantastic. From first booking the viewing Philip was asking about my needs and was able to give me details about the ...
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By: Phillip Piper
Jul 20, 2018
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Dear Andrew, Thank you very much for your kind comments. It has been a pleasure to deal with such an efficient buyer. If you have any questions or queries please do not hesitate to contact the team at any point. Kind regards Phillip Piper ...

“Sale of 198 Blandford road...”

Jul 20,2018
Minithumbup
Phillip Piper
Danielle
By: 'Norman Spiller'
Jul 20,2018
0 people found
this helpful
I would like to thank the following members of your staff ,John, Phillip, Danielle, Daniel for the way they have handled the sale of 198. They all have a very positive attitude and are very professional in the way they deal with the buyers and sellers. ...
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Comment on agent fees
Very good
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By: Jon
Jul 23, 2018
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Thanks Norman for your kind comments! ...

“Outstanding Service!...”

Jul 19,2018
Minithumbup
Jack Merriott MNAEA
By: 'Julia & Richard'
Jul 19,2018
0 people found
this helpful
Jack's personable, engaging manner and professionalism sets him apart from other estate agents. Absolutely delighted with such outstanding service!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jack Merriott
Jul 19, 2018
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It was an absolute pleasure to help you find your new home, Stoke is looking forward to having you as newby residents. This house will be a spectacular place. I can't wait to see what you do with it xx ...

“Wonderful service...”

Jul 17,2018
Minithumbup
Jo
By: 'Adrian Brumaru'
Jul 17,2018
0 people found
this helpful
I would like to thank Jo, Megan, Carol and last but not least Danielle - who surpassed her attributes in order to support a lettings deal - for their proven professionalism in helping me throughout the process of my first rent. They have made it ...
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Comment on agent fees
The fees are very competitive considering the market. Quite cheap.
Was this helpful? Yes
By: Joanne Rees
Jul 18, 2018
View all comments (1)
Thank you Adrian for your very kind comments, we look forward to helping you further in the future. Regards, Jo, Megan, Carol and Danielle ...

“Could find no fault...”

Jul 11,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Simon'
Jul 11,2018
0 people found
this helpful
I can find no fault with Cross Keys after buying a property from them. Rob was always a pleasure to talk to, always had time for questions and was easy to deal with. Thanks Rob....
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“1st Class Service...”

Jul 09,2018
Minithumbup
Jo
By: 'Nick Burrows'
Jul 09,2018
0 people found
this helpful
I have used Crosskeys several time on this property I had very strict desires for a tenant and yet again Crosskeys went the extra mile and came up trumps ( As they always do)...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Caroline chu
Jul 11, 2018
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Me and my boyfriend have just recieved the keys to our new place. The agents were very helpful and quick and they made all the paperwork and all the information needed for the flat very clear. Would highly recomed cross keys estate agents. ...

“Excellent estate agents...”

Jul 09,2018
Minithumbup
Rob
By: 'Jonny'
Jul 09,2018
0 people found
this helpful
I just want to thank you for the work you and the rest of the team did on 5 Bromley place now the sale has completed. From start to finish the process has been extremely quick and pain free, and the communication received throughout has been ...
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Comment on agent fees
Very competitive with other local estate agents
Was this helpful? Yes
By: Rob
Jul 27, 2018
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Thanks Jonny for your kind words, all the best for your future build! ...

“Professionals...”

Jul 04,2018
Minithumbup
Danielle
Daniel Moore
By: 'Cherry B'
Jul 04,2018
0 people found
this helpful
First Class service from this lovely young Lady. All staff very polite and so helpful. Very Classy Establishment too, felt special as soon as I walked in the door. Such a pity I didn't go to Cosskeys for my sale & Purchase when venturing on my ...
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By: Daniel
Jul 09, 2018
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Thank you Cherry for your kind words. We are so glad we were able to help you with you purchase. ...

“Excellent Service...”

Jul 02,2018
Minithumbup
Danielle
Daniel Moore
By: 'Sue'
Jul 02,2018
0 people found
this helpful
Excellent service from Cross Keys. Danielle was very professional and gave good customer service. Nothing was too much trouble. If I needed any information requiring the purchase of my new property Danielle or her colleague Daniel would find out for me promptly, returning my calls. ...
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By: Danielle Gibbons
Jul 03, 2018
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Thank you so much for your lovely comments Sue. I hope that you are very happy in your new home! :) ...

“Excellent...”

Jul 01,2018
Minithumbup
Daniel Moore
Danielle
By: 'John'
Jul 01,2018
0 people found
this helpful
Huge thanks to Dan, Danielle and John for their help and support throughout the process of our sale, you were all wonderful!...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Danielle Gibbons
Jul 03, 2018
View all comments (1)
Thank you so much for your kind review! ...

“Excellent...”

Jun 30,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Townshend Ave'
Jun 30,2018
0 people found
this helpful
I put my property on the market with cross keys and they sold it for more than I expected within a matter of days. I am currently on the other side of the planet so communication was key for me and they did not fail ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Jul 03, 2018
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It was our pleasure and what a great price, breaking the record for this street. ...

“Viewing...”

Jun 27,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Lola's mum'
Jun 27,2018
0 people found
this helpful
Viewing took place punctually and as agreed. Cordial and informative. Willing to research for info not readily to hand. E mails & messages delivered as promised...
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Comment on agent fees
As expected
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By: Jack Merriott
Jul 03, 2018
View all comments (2)
It was our pleasure xx ...

“136 Cunningham Road...”

Jun 27,2018
Minithumbup
Steve
By: 'Jim Cullen'
Jun 27,2018
0 people found
this helpful
I cannot recommend Cross Keys Lettings enough for there professional helpful service with a difficult situation keeping me informed and sorting things out when I was away on holiday Many thanks Megan and the Cross Keys Team...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Jun 28, 2018
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Hi Jim, thank you very much for your lovely comments, glad we could help! Kind regards Megan ...

“Very straight forward transactions...”

Jun 26,2018
Minithumbup
Danielle
By: 'Jun'
Jun 26,2018
0 people found
this helpful
Only Crosskeys was able to help us buy and became the proud owner of a 3 bedroom end terrace house....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Jul 03, 2018
View all comments (2)
Thank you for your lovely review! all the best for the future! ...

“Miss...”

Jun 22,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Tracey'
Jun 22,2018
0 people found
this helpful
After a very long and wasted time on the market with another local estate agents Rob and Jack were refreshing and encouraging they sold my home within one week and with the first viewing! Would recommend great service support and genuine advice! Thank you all ...
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Comment on agent fees
Very competitive So much cheaper than previous agents!!
Was this helpful? Yes
By: Jack Merriott
Jun 26, 2018
View all comments (1)
It is our pleasure to do the job properly. Glad you are happy with the service x ...

“I've bought and sold about 10 properties over the years and Cross Keys have been by far the best agents I have dealt with....”

Jun 20,2018
Minithumbup
Danielle
By: 'Paul J'
Jun 20,2018
0 people found
this helpful
Fees were very competitive, everything was done with a minimum of fuss, marketing was really impressive and updates were provided regularly and without me having to chase....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jun 20, 2018
View all comments (1)
Thank you Paul for your lovely comments, I am really pleased to hear that you have found our service to be top notch! Wishing you all the best for the future! ...

“A professional, friendly service...”

Jun 20,2018
Minithumbup
Carol
By: 'Kara'
Jun 20,2018
0 people found
this helpful
Having both rented and sold a property with Cross Keys I can absolutely recommend them as the best estate agents that I have dealt with....
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Comment on agent fees
Fees are reasonable and they work hard for them.
Was this helpful? Yes
By: Jon Curtis
Jul 03, 2018
View all comments (2)
Thank you Kara for taking the time to write such a lovely review, wishing you all the very best for the future! ...

“great service...”

Jun 14,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr Sheldon'
Jun 14,2018
0 people found
this helpful
We were recommended to Cross Keys after trying to sell our house with a "National" estate agent, we were blatantly lied to and deceived throughout, I realise now they also over valued our house to get us to sign up with them. Thank goodness we ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jack Merriott
Jun 26, 2018
View all comments (1)
It was our pleasure and thank you for the lovely review x ...

“Good service...”

Jun 12,2018
Minithumbup
Danielle
Daniel Moore
By: 'Anon'
Jun 12,2018
0 people found
this helpful
Danielle was very professional in dealing with all matters concerning the sale of my property. She regularly kept me informed of what was happening and when....
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By: Danielle Gibbons
Jun 20, 2018
View all comments (1)
Thank you so much for your kind review! ...

“Very good service...”

Jun 11,2018
Minithumbup
Jack Merriott MNAEA
By: 'Investor'
Jun 11,2018
0 people found
this helpful
Jade was very professional and helpful during the whole buying process and made the whole transaction as smooth as possible....
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Was this helpful? Yes
By: jade
Jun 26, 2018
View all comments (1)
Thank you for your review and good luck with Albert Road! ...

“Trustworthy and efficient...”

Jun 11,2018
Minithumbup
Danielle
Daniel Moore
By: 'ShannonR'
Jun 11,2018
0 people found
this helpful
Absolutely brilliant experience from start to finish. Great communication every step of the way. After a poor experience with connells previously i cannot recommend these guys enough. Danielle was a little gem. Would defo use crosskeys when it comes to selling my property in future ...
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By: Danielle Gibbons
Jun 20, 2018
View all comments (1)
Hi Shannon, thank you so much for your kind review! I hope that you are very happy in your lovely new home. ...

“Moving in...”

Jun 08,2018
Minithumbup
Carol
By: 'Kevin rowe'
Jun 08,2018
0 people found
this helpful
Excellent service nothing was of to much trouble , Megan and carol were of great help and a true credit to the company....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Jun 08, 2018
View all comments (1)
Hi Kevin, Thank you very much for your lovely comments, all the best in your new home! kind regards Megan and Carol. ...

“Apartment Rented very quickly...”

Jun 07,2018
Minithumbup
Steve
Jo
By: 'John Renwick'
Jun 07,2018
0 people found
this helpful
Steve provided an excellent service. Flat was rented very quickly and at market value. I would most definately recommend Cross Keys....
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Comment on agent fees
Fair and readonable
Was this helpful? Yes

“Excellent Service...”

Jun 01,2018
Minithumbup
Jo
By: 'Jamie Y'
Jun 01,2018
1 people found
this helpful
I placed my flat for rent with Cross Keys and they were getting people in quickly to view the property. And then soon found someone who wanted to rent the flat. The service I have received right from first contact with Steve and then the ...
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Comment on agent fees
The fees charged are competitive in relation to competitors.
Was this helpful? Yes
By: Megan Gilmour
Jun 04, 2018
View all comments (1)
Hi Jamie, Thank you very much for your kind comments, kind regards Jo, Carol and Megan. ...

“Everything explained clearly...”

May 31,2018
Minithumbup
Danielle
By: 'ANM'
May 31,2018
0 people found
this helpful
I found Peter's advice informative and very helpful. All of the staff were friendly and welcoming. Appointments were made quickly at convenient times...
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Jun 06, 2018
View all comments (1)
Thank you very much for your kind review! ...

“Fantastic service...”

May 31,2018
Minithumbup
Danielle
By: 'Sam C'
May 31,2018
0 people found
this helpful
Recently bought a house from Crosskeys in Plymouth - extremely happy with the service provided by all involved. Jon, Danielle and Daniel in particular were great and kept in regular contact with me and were always happy to help - whether that be arranging a ...
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By: Jon Curtis
Jul 03, 2018
View all comments (2)
Thanks Sam for your lovely review! ...

“Excellent service from a friendly team...”

May 31,2018
Minithumbup
Steve
Daniel Moore
By: 'EM'
May 31,2018
0 people found
this helpful
Nothing was too much trouble, everyone was extremely helpful and genuinely friendly. The service was thorough and very efficient and we were very pleased with the end result....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Daniel
May 31, 2018
View all comments (1)
Thank you for the kind comments. We are delighted that you were happy with our service. ...

“Sold...”

May 28,2018
Minithumbup
Rob
By: 'Amanda Briggs'
May 28,2018
0 people found
this helpful
An amazing experience from start to finish 😊 Sold in less than 5 days and for more than the asking price 😆😆 Thank you Rob and Jade for everything...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jade
May 31, 2018
View all comments (1)
Hi Amanda, thanks for the great review glad you're happy with the service. ...

“5 star service...”

May 24,2018
Minithumbup
Steve
By: 'Ross'
May 24,2018
0 people found
this helpful
As someone who within the customer service industry I could not fault these guys. They are friendly, efficient, precise and do what they say they will do. I would recommend to anyone thinking of renting their property to pick Cross Keys....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
May 24, 2018
View all comments (1)
Hi Ross, Thank you very much for your lovely comments! kind regards Megan ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 0 64 2 372 4 217 2 28 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(342)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(423)


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