Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“ 5 star service... ”

May 24,2018
Minithumbup
By: 'Ross'
May 24,2018
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As someone who within the customer service industry I could not fault these guys. They are friendly, efficient, precise and do what they say they will do. I would recommend to anyone thinking of renting their property to pick Cross Keys....
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Good
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By: Megan Gilmour
May 24, 2018
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Hi Ross, Thank you very much for your lovely comments! kind regards Megan ...

“ Extremely helpful... ”

May 24,2018
Minithumbup
By: 'Seona Sinclair'
May 24,2018
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My Mum and I were taken on a viewing by Danielle, not having done our research on the property, we had lots of questions! Danielle was very helpful and was able to answer all of the questions we had immediately. We were also presented with ...
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“ Excellent Service... ”

May 23,2018
Minithumbup
By: 'Luke Gash'
May 23,2018
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Jade was fantastic throughout the process of purchasing our property. When we first arrived at the house she welcomed us with open arms and showed us around, she talked through the issues with the house and the reason for it being sold. We put an ...
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“ Professional service... ”

May 18,2018
Minithumbup
By: 'Roy and Nigel'
May 18,2018
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After losing our mum my brother and I had to clear her house before putting it on the market. This took 2 months it was very tiring and stressful but after contacting crosskeys Steve and Jon took the pressure off of us by taking the photos ...
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Comment on agent fees
Fair and competitive.
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By: Danielle Gibbons
May 23, 2018
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Hi Roy and Nigel, thank you very much for your lovely review! ...

“ Outstanding service... ”

May 16,2018
Minithumbup
By: 'Sheila Davies'
May 16,2018
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this helpful
I have dealt with other estate agents in the past for my letting property. Switching to Cross Keys was the best decision . Understanding, professional, .all queries, concerns dealt with right away. Nothing is too much trouble. Thank you very much....
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Comment on agent fees
Fee in line with type of property being rented
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By: Megan Gilmour
May 16, 2018
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Hi Sheila, thank you very much for your kind comments! Kind regards Megan and Carol ...

“ Excellent Throughout... ”

May 11,2018
Minithumbup
By: 'James'
May 11,2018
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I needed to find a place to rent fairly quickly and the team were able to complete my application in a matter of days (including a day for me to complete the paperwork and return it) .They then accommodated my request to bring the move ...
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Comment on agent fees
I haven't got a lot to compare with however I did see higher and lower fees whilst looking but I was made aware of the fees from the start and was happy to go with them
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By: Jo Rees
May 14, 2018
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Thank you for your lovely comments, we hope you are settling into your new home. Jo & Megan ...

“ Very Positive experience - honest and really helpful... ”

May 08,2018
Minithumbup
By: 'Charlotte'
May 08,2018
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Both Jade and Rob have been brilliant. I rang Jade initially about another property which had been taken off the market since. She said another one had just come in that we might like and arranged a viewing, literally next day. Rob who showed us ...
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“ Amazing... ”

May 07,2018
Minithumbup
By: 'Jo'
May 07,2018
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A massive thank you to cross keys for arranging my rental property, they were fantastic, friendly and very helpful and made me feel at easy when talking to them on the phone or seeing them in person. Amazing branch!...
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Comment on agent fees
Yes very reasonable
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By: Joanne Rees
May 08, 2018
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Thank you so much for your lovely comments, we wish you lots of luck in your new home. Jo & Carol ...

“ excellent service... ”

May 05,2018
Minithumbup
By: 'shaun'
May 05,2018
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I was given sensible advice and a realistic evaluation, which helped to sell the house quickly. Viewer feedback was always provided and I felt included in the process at all times....
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Comment on agent fees
Very reasonable
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“ Excellent... ”

May 04,2018
Minithumbup
By: 'Emma'
May 04,2018
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My experience with Cross keys was excellent from start to finish. I met with Rob who was very througher, honest and professional. My property was sold on its first viewing and was completed quickly and smoothly. Thank you once again!...
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“ Excellent service... ”

May 04,2018
Minithumbup
By: 'Ines and Peter'
May 04,2018
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After visiting several estate agents in Plymouth we have found Cross Keys by far the best in our property search. Staff are extremely enthusiastic, helpful and knowledgeable. We would recommend this estate agent to everyone....
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By: Jade
May 08, 2018
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Thank you for your review Ines and Peter. Glad we've helped you find your new home. ...

“ Reliable and experienced, excellent customer service!... ”

May 03,2018
Minithumbup
By: 'Tim and Lisa'
May 03,2018
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this helpful
We recently sold our house with cross keys, it was not a straight forward sale and we ended up having to exchange and complete on the same day which was beyond stressful. However Rob was very helpful, reliable and very proactive in doing everything he ...
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Comment on agent fees
Fees were very competitive, worth every penny!
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By: rob
May 04, 2018
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Hi Tim & Lisa, Thank you both so much for leaving such a positive review, I do appreciate your experience was a very stressful one but hopefully the property you have been able to proceed onto has made it all worth it. If you do ever decide to move again we'd be delighted to have you back! With any luck would be a lot more straight forward. The buyers passed on their thanks also for how clean the property was and for the bottle of Champagne! All the best. ...

“ Helpfull... ”

Apr 28,2018
Minithumbup
By: 'Fay Foxwell'
Apr 28,2018
0 people found
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Daniel Moore was always very helpful. Responded quickly and went above and beyond the call of duty! We are very greatful to him for making our experience a positive one. Thank you Daniel...
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N/a
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By: Daniel
Apr 30, 2018
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Hello Faye. Thank you for your kind words. I am glad I was able to help you in buying your new home. ...

“ Excellent service... ”

Apr 25,2018
Minithumbup
By: 'John'
Apr 25,2018
0 people found
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Excellent communication with texts and emails of viewings and offers. Very pleasant to deal with over the phone. We had several viewings and offers until the property was sold. Kept well informed after each viewing. I would definitely use them again....
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Comment on agent fees
Very good
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By: Rob
May 03, 2018
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thanks for your kind words ...

“ Third time seller!... ”

Apr 24,2018
Minithumbup
By: 'L Smith'
Apr 24,2018
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This is the third time I have successfully sold a property through Cross Keys. Once through the Stoke branch and more recently twice through the Mannamead office. The property I sold last winter was SSTC within the first 2 days of marketing. They have now sold ...
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Comment on agent fees
Low commission rate for such an impeccable service.
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By: Jon
Apr 25, 2018
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Thanks Louise for your lovely comments! :) ...

“ Outstanding... ”

Apr 24,2018
Minithumbdown
By: 'Kerrie Moore'
Apr 24,2018
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From the moment we put our house on the market to completion, the staff at Crosskeys we're amazing! Special mention to Jon - he took our pics and put it on market ASAP for us - he sold our house on 2nd viewing- great ...
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By: Jon
Apr 25, 2018
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Thank you Kerrie for your lovely comments! I hope you and Darren love your new home! xx ...

“ House Sale... ”

Apr 23,2018
Minithumbup
By: 'Mark'
Apr 23,2018
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The sale of the house was conducted in a professional manner and the team at crosskeys work very hard to sell the property. Unfortunately the first sale fell through but with 24 hours they had secured another buyer for the house. They worked efficiently yet professionally ...
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Comment on agent fees
very reasonable
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By: Jon
Apr 25, 2018
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Thank you so much Mark for your kind review, wishing you all the best for the future! ...

“ A positive and enjoyable house move... ”

Apr 22,2018
Minithumbup
By: 'Louise'
Apr 22,2018
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My partner and I have just began renting a property with cross keys. Our experience has been nothing but positive. Every staff member we have dealt with has been friendly and helpful....
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Comment on agent fees
Good.
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By: Jo Rees
Apr 23, 2018
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Hi Louise, Thank you so much for your lovely comments. We wish you lots of luck in your new home. ...

“ Best around! Absolutely brilliant!... ”

Apr 20,2018
Minithumbup
By: 'The Robinsons'
Apr 20,2018
0 people found
this helpful
Everyone at Cross Keys is incredibly friendly and helpful. They're so easy to chat to as well as really efficient and knowledgeable about the whole process of house buying/selling. They made the whole experience a pleasure!! Our house went on the market and ...
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Comment on agent fees
After Jack came round we were so sure we wanted Cross Keys to sell our house for us that we didn’t actually bother getting other quotes (even though we had booked 3 more agents to come round!) We cancelled all the others as we thought the fee was fine.
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“ Excellent... ”

Apr 18,2018
Minithumbup
By: 'Darren'
Apr 18,2018
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A pleasant experience in dealing with this team, extremely friendly and easy to talk with, they made the process of getting into our rented property very quick and seamless especially on a very tight timeline, excellent work Thank you...
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By: Megan Gilmour
Apr 19, 2018
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Hi Darren, thank you and all the best in your new home! Megan and Carol. ...

“ Top notch letting Agents... ”

Apr 16,2018
Minithumbup
By: 'Jonathan‘s review'
Apr 16,2018
0 people found
this helpful
Just like to compliment all the Lettings team at Cross Keys Estate agents especially Carol Huxham & Megan Gilmour!! In the short time I have been dealing with them as a landlord they have kept me fully informed what is happening with my property & ...
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Comment on agent fees
Good
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By: Megan Gilmour
Apr 17, 2018
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Hi Jonathan, thank you very much for your lovely comments! Megan and Carol ...

“ Great communication... ”

Apr 13,2018
Minithumbup
By: 'PaulaM'
Apr 13,2018
0 people found
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Really helpful and friendly staff, very accommodating with viewing times, kept us updated whilst they were waiting to hear back from the vendors, great service...
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By: Jade
Apr 13, 2018
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Thank you Paula! ...

“ A couple of the guys were also really helpful on the occasions when I just popped in. Moving from out of area so the local advice was really useful.... ”

Apr 12,2018
Minithumbup
By: 'Wendy'
Apr 12,2018
0 people found
this helpful
Have been trying to view this property for several weeks through distance and snow. Finally saw it yesterday and put in an offer. All very prompt and got a nice early call today confirming everything so wasn't kept on tenterhooks. Delighted with both the ...
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By: Jade
Apr 12, 2018
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Thank you for your review Wendy! happy that you've found your new home. ...

“ Buying a house... ”

Apr 11,2018
Minithumbup
By: 'Elaine'
Apr 11,2018
0 people found
this helpful
Danielle was brilliant right from the beginning when I put an offer in for the purchase of the house. She kept me informed during the whole process , which was very reassuring. It all went very smoothly and efficiently....
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Comment on agent fees
N/A
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By: Danielle
Apr 11, 2018
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Thank you so much Elaine for your kind review, I hope you will be really happy in your new home! ...

“ Dream Team... ”

Apr 11,2018
Minithumbup
By: 'Kingpring'
Apr 11,2018
0 people found
this helpful
We have a small portfolio of letting properties in and around Plymouth. I am continually astonished at the total lack of care shown by the other agents we have used - none of them is really "fit for purpose". Luckily I decided to ...
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Comment on agent fees
Fees are very fair
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By: Megan Gilmour
Apr 11, 2018
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Hi Paul, thank you very much for your kind comments, glad we can be of service! Megan and Carol. ...

“ Excellent service, highly recommended... ”

Apr 09,2018
Minithumbup
By: 'Timi1978'
Apr 09,2018
0 people found
this helpful
As first time buyer, I wasn't sure what to expect but I have to say Jade was very welcoming and attentive during our home visits. She was friendly, was ready to answer questions and if she was unsure, she got back to us with ...
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N/A
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By: Jade Shapcott
Apr 10, 2018
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Thank you so much for your review! Here anytime to help. ...

“ Brilliant... ”

Apr 09,2018
Minithumbup
By: 'Annette'
Apr 09,2018
0 people found
this helpful
This is my second time working with Cross Keys, I purchased my own property through the Stoke office with Tom, and was so happy with his professionalism and experience I chose their Manamead office to find me a tenant for my rental flat. The team ...
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Comment on agent fees
Very reasonable, Much lower than others.
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By: Megan Gilmour
Apr 10, 2018
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Hi Annette, were really pleased we could find some nice tenants for you in such a short space of time! Should you need our help in the future please feel free to contact us, Megan and Carol. ...

“ Excellent service, can not fault!... ”

Apr 09,2018
Minithumbup
By: 'Zoe Martin'
Apr 09,2018
0 people found
this helpful
Very professional service from start to finish. The agents keep you informed of what's happening every step of the way. I particularly liked the reminder texts and emails of booked viewings. Rob was particularly helpful with advice on the current market and value of ...
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Comment on agent fees
Very reasonably priced and well deserving of the fee.
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By: Jade Shapcott
Apr 10, 2018
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Thank you for your feedback Zoe! I hope all goes well with your sale. ...

“ Excellent service... ”

Apr 07,2018
Minithumbup
By: 'Sophie'
Apr 07,2018
0 people found
this helpful
I have recently sold a property through Crosskeys, the photos taken were brilliant, with 13 viewings in the first week of the property being on the market we managed to get full asking price 1 week later. Top service, always helpful and reliable. Special thanks to Jon ...
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Comment on agent fees
Very good
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By: Jon Curtis
Apr 07, 2018
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Thank you Sophie for your lovely comments, I'm glad you are so pleased with our services having sold twice with us now, all we have to do now is get you into your lovely new home! ...

“ Outstanding... ”

Apr 07,2018
Minithumbup
By: 'Mrs J Hadfield'
Apr 07,2018
0 people found
this helpful
Cross Keys were exceptional when selling our house from start to finish. We bought our house with them 5 years ago, and sold with them last month. A huge thank you especially to Jon Curtis, we will be using Cross keys for a very long time ...
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Comment on agent fees
Good
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By: Jon Curtis
Apr 07, 2018
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Thank you Jodie for your kind review, I'm so happy that the process of selling your property was a good one and I look forward to selling many more properties for you in the future! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
47 0 53 1 314 4 172 2 22 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(254)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(362)


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