• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Aimee Mitchell
    Aimee Mitchell
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Mar 22,2017
Minithumbup
By:
Mar 22,2017
Featured Review
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My past experiences of lettings agents is not great but the team at Cross Keys are a in a league above the rest. Thanks so much Jake and Megan for finding us a lovely property and for providing excellent service too. :D...
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Comment on agent fees
Average
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Mar 22,2017
Minithumbup
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Mar 22,2017
Featured Review
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The service myself and my partner recieved from when we first viewed the property to the moment we collected the keys was fantastic. We felt that both jake and megan were top professionals, they were happy to answer any questions we had about the property. Top quality service....
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Mar 18,2017
Minithumbup
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Mar 18,2017
Featured Review
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Really excellent service. Really work for you as a seller. Rob especially is the best agent we have ever met. All staff are pleasant and really helpful....
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Comment on agent fees
Good
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Mar 17,2017
Minithumbup
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Mar 17,2017
Featured Review
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Excellent customer service and very helpful with any enquiries . I would recommend this estate agent for both buying and selling...
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Comment on agent fees
Ok
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By: Aimee
Mar 17, 2017
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Thank you very much for your review, I hope you'll be very happy in your new home! ...
Mar 17,2017
Minithumbup
By:
Mar 17,2017
Featured Review
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When buying or selling a house, communication is the key. I have to say that these guys were perfect throughout. I had a phone call ever week and although things were not always going to plan, I was reassured and my worries addressed. Great company to work with....
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Comment on agent fees
I was a buyer not a seller.
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By: Aimee
Mar 17, 2017
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Thanks so much for the review Mark, really hope you're happy in your new home! ...
Mar 17,2017
Minithumbup
By:
Mar 17,2017
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Great guys with great personalities and fab at there jobs! :))))) Highly recommended! All the guys who were involved with the sell of our home were very perfessional and forthcoming with each stage of sell....
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Comment on agent fees
Good
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By: Jon
Mar 22, 2017
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Thanks Anita & Mark for your kind review, it is most appreciated! I hope you have settled into your lovely new home! ...
Mar 16,2017
Minithumbup
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Mar 16,2017
0 people found
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Jon has been a gentleman and most professional in always in the selling of my lovely house..and shown a lot of consideration and kindness to my self .and will recommend with pleasure .as have done to my son in which his is sold by yourselfs...Thankyou..Mrs M .Reed......
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Comment on agent fees
Middle
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By: Jon
Mar 16, 2017
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Thank you Mrs Reed for such lovely comments. I am grateful to have been able to assist you through such a big move! I'll be sure to see you very soon in your lovely new home! ...
Mar 13,2017
Minithumbup
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Mar 13,2017
0 people found
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Cross Keys have been super efficient and professional throughout the year we have been working together. Jake and Megan are endlessly helpful and polite, taking care of every little detail and keeping me up to date appropriately. I fully recommend this service....
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Comment on agent fees
Reasonable and manageable
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Mar 10,2017
Minithumbup
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Mar 10,2017
0 people found
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After using two other competitors, it was refreshing to use this independent company. The experience and support, with pro active advice was very helpful. I would have no hesitation in recommending Cross Keys....
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Comment on agent fees
Agents fees were very competitive.
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Mar 08,2017
Minithumbup
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Mar 08,2017
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Rob viewed a property I was renovating to sell. He spent over an hour scrutinising the property, giving helpful tips and advice and, realistic expectations. Once completed he lined up several viewings on the first day. Debbie was always prompt with updates and feedback throughout the selling process....
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Comment on agent fees
Transparent and fair
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Mar 03,2017
Minithumbup
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Mar 03,2017
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As a buyer for a property in the Stoke area, and coming down from Bristol, my adult daughter did the initial viewing and arranged a viewing for me. On both occasions, Tom Duncan presented the property and was able not only to answer all questions, but also to negotiate extras in the package on my behalf. Both he and Rob Down reacted positively to delays caused by difficulties in getting my buyers to complete their arrangements, and, in addition to keeping the sellers onboard, they ensured a sm...
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N/A
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Mar 02,2017
Minithumbup
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Mar 02,2017
0 people found
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I cannot recommend Jon Curtis highly enough. He is professional, approachable and completely put me at ease. Nothing is too much trouble and the stressful process of putting my property on the market was made very easy. Jon in fact got me full asking price on my property within 48 hours!...
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Comment on agent fees
Very reasonable fee.
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By: Jon
Mar 06, 2017
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Thank you Alex for such a lovely review, I am so pleased to hear your positive thoughts about our services! ...
Feb 28,2017
Minithumbup
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Feb 28,2017
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Great service from Jon and Aimee. Jon takes great pictures which really showed my house at its best and good feedback on the viewings with a buyer found very quickly. Aimee worked tirelessly and kept me updated regularly to get to exchange and completion with what was a long and complicated chain....
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Comment on agent fees
Reasonable fees.
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By: Aimee
Feb 28, 2017
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Thank you so much for your lovely review Helen! I hope you're really happy in your new home. ...
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
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I have used other agents in the past and got fed up of chasing them up. Not knowing when views were happening or rarely getting feedback. However with Cross Keys there are text and emails to confirm viewing time and who with. Afterwards there was always calls regarding feedback. After being an agents previously for 26 years all I can say I was very impressed with there professionalism and service and wouldn't hesitate to recommend....
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Comment on agent fees
Very good
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
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Cross Keys staff have been a delight to work with. Following a previous differing experience with another agency, we have had nothing but positive, professional and friendly communications with all the Cross Keys staff. All the staff we have dealt with, including Carol, Jake and Megan have been a pleasure to work with and could not do enough to help. We are delighted that our flat has now been successfully let. Many thanks to all the staff involved....
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Feb 17,2017
Minithumbup
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Feb 17,2017
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After two unsuccessful attempts to sell my flat with other agents I was recommended Crosskeys agents from a family member who sold his property within a week of it hitting the market. Jon Curtis made a visit to my flat and in agreement of a very competitive price I decided to put the property on the market. Within a couple of days Jon was viewing the property to prospective customers and this didn't let up for several weeks until Jon made a successful sale. I know Jon put a great deal of effort ...
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Comment on agent fees
Good
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By: Aimee
Feb 23, 2017
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Thank you so much for your lovely review Adam, I hope you're very happy in your new home! ...
Feb 09,2017
Minithumbup
By:
Feb 09,2017
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Having just bought our first house with Cross Keys we can't thank them enough. Rob showed us round the property in the first place and was open and honest with us about the sellers expectations. We finally had an offer accepted and proceeded to purchase the property. In the meantime we liaised with Tom as well with regards to additional viewings and updates to the property. To say they were great is an understatement. They were in regular contact with us ensuring all our needs were met and I wou...
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Comment on agent fees
Good
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By: Rob
Feb 24, 2017
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Hi Jody, Thanks for your comments, hope you have settled well into your new home! ...
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
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I have both bought and sold using Cross Keys and Jack and his team are great! They are friendly, knowledgable and have great communications. I would whole heartedly recommend their services to anyone doing business in Plymouth...
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Comment on agent fees
A good rate was offered by the agency
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By: Rob
Feb 24, 2017
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Thankyou for your kind words, we all really appreciate the feedback! ...
Feb 07,2017
Minithumbup
By:
Feb 07,2017
1 people found
this helpful
I have been hugely impressed by the service Cross Keys Estates were able to offer. They were thorough in the assistance provided for both the sale of my property and purchase of my new home. Advice and information has been provided at all points during the process, the excellent level of communication was much needed reassurance during this most stressful time. Cross Keys Estates are not like other estate agents, and they manage to dispel the usual stigma attached to this industry. They will no...
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By: Rob
Feb 24, 2017
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Thanks Craig! Hope all went well with the move and you are settled! You will have to invite us all back to see it once you have finished the redecorating! ...
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
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Right from the start, the Cross Keys Estates staff have been professional, helpful and very approachable. They have made the process of renting smooth and uncomplicated. The information they provided us was thorough and very well explained. I have been very impressed with the level of service I have received from the staff and with the condition of the property. I would readily recommend this company to anyone looking to rent. Thanks Jake and Megan for making the whole experience so stress-free....
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Comment on agent fees
Fees are average, but good value for the level of service we have received.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
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Really positive in his approach :) helped me get my new home with my partner we are over the moon with this property :) and thanks to all of the staff aswell but Jake dealt with us mainly and was brilliant. Thankyou :)...
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Comment on agent fees
Good agency fees....defiantly recommend!
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
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i have dealt with quite a few estate agencies over the years and hand on heart this is the quite the best one. Debbie has kept in touch during the process of my purchase of the property and this is something I have not experienced ever. It is nice not to be kept in limbo wondering if the sale is ever going to go through. Full marks Debbie!...
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Comment on agent fees
Don't know I'm doing the buying
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By: Rob
Feb 24, 2017
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On behalf of Debbie I know she would love to say thank you, she is away from the office for a few weeks at the moment, but she very much enjoyed dealing with you for the purchase! ...
Jan 31,2017
Minithumbup
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Jan 31,2017
0 people found
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Excellent service from this pair. The great communication from these two is what made our move so smooth and quick. They worked around our plans to suit us which was extremely handy. Everything was explained in full detail to us and there wasn't a question that they couldn't answer....
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Comment on agent fees
Good
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
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Aimee was absolutely amazing from start to finish! Aimee was professional and extremely knowledgable, replying to every email, and phone call, putting our minds at rest. Just our luck that the radiator leaked through the kitchen ceiling just after the survey. Aimee liased between us and our vender and I was able to meet him at B&Q to pick the flooring I'd like as the insurance company was replacing. Nothing was a chore and without Aimee the last fortnight, I honestly think I would hav...
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By: Aimee
Feb 01, 2017
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Thank you so much! I really hope you're both happy in your new home! :) ...
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
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I had a very positive experience with cross keys, Megan and Jake were extremely helpful during the process of renting our place, everything was done very quickly and we moved with in 3 weeks of viewing the property. Megan was a pleasure to deal with during all admin and paper work, she was very organised, friendly and was able to answer any questions. Since moving, Megan and Jake have also helped with a few problems in the property and this has happened efficiently! Thanks again Cross keys, M...
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Comment on agent fees
Fees are quite excessive.
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Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
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Would just like to say a big "thank you " to all the staff in the office , their communication from start to finish was excellent , their advise and manner was both professional and helpful . I would always use Cross Keys for both sales and rentals of our properties ....
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Comment on agent fees
The fees were very competitive , great service and value for money
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By: Jon
Feb 03, 2017
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Thank you so much Louise for your kind review! ...
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
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I don't usually leave online reviews but I feel Cross Keys need to be recognised for their fantastic customer service and the business that they run. I have sold a property with them and also viewed properties with them in my search for my perfect home. In particular I have been looked after by Rob, Jack and Tom. You get to compare the different estate agents when you are looking for properties. Cross keys never made me feel rushed when viewing a property. I also wasn't bombarded with emails an...
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Comment on agent fees
Good value for money. The service is the best we have ever received from our dealings with all other estate agents. Having viewed many properties in our search, we were able to compare and Cross Keys are so professional and good at what they do.
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By: Rob Down
Jan 27, 2017
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Hi Heather, Thank you so much for your kind words, it's always nice to get praise especially as lovely at this. Thanks again ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
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I would like to say that I am very happy that miss Megan, Molly and Jake were very helpful in everything I needed. I got to move as quickly as possible and I'm so happy that they're always on hand. Wish all the best for them and a lot of success. Many many thanks for everything. Hope you keep making your guests happy....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
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All staff were very professional, helpful, and friendly from the first viewing to the completion of our purchase. As first time buyers the team helped us through the process, and we were kept updated throughout. A very positive experience....
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By: Rob
Jan 30, 2017
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Hi Eleanor, Thank you for your comments, good feedback and kind words are always well received. Hope you have settled in well to your new home! ...
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
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I have just finalised the paperwork on a rental property from Cross Keys in Mannamead Road, the agents are very informed and professional, the whole experience was stress free and I wish to thank Jake and Megan for their attention to detail and would highly recommend this agency....
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Comment on agent fees
Slightly higher than other agents but the service was tiptop.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
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Aimee was very friendly and professional throughout. The completion of the sale actually took a very long time due to legal issues which were beyond the control of Cross keys, but Aimee still kept me updated by phone and e mail and did her best to keep the process moving. Overall a very positive experience from her and the agency....
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Comment on agent fees
the fee's were in line with industry standard.
Was this helpful? Yes
By: Aimee
Jan 11, 2017
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Thank you so much for the lovely review, hope you're all settled in your home! ...
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
Aimee was extremely helpful when buying my property. Always keeping me up to date with progress throughout this stressful time....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Aimee
Jan 10, 2017
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Thank you so much for the lovely review! ...
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
After viewing many flats with different agents I met Tom who Was on time very smart had all the information on the property and knew his job. Even though I Was buying at the lower end of the market I felt important and a valued customer. I also dealt with rob while Tom was on holiday the whole buying process was stress free . I also liked their quirky offices with antique furniture Whether buying or selling you can't go wrong with cross keys estate agents....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
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Hi Paul, Thank you so much for your comments, best of luck with the rental! ...
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
Jake has been very helpful, was interested to understand what sort of property I was looking for and within 3 weeks, has managed to find somewhere to suit me. Thank you! Would definitely recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
All staff very friendly, helpful, professional and efficient in their dealings. They have been really easy and straightforward to work with, and we would not hesitate to recommend their services to others....
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By: Jack Merriott
Jan 03, 2017
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Many thanks for your nice comments. We are only too pleased to help. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 0 30 0 230 1 121 2 19 1

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Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Firm rankings



Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(129)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(302)

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