• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Phoebe Williams
    Phoebe Williams
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jul 17,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Jul 17,2017
0 people found
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Excellent agents, very efficient, polite and helpful. Excellent progression with application and all questions answered. Would easily recommend to anyone....
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Comment on agent fees
Very affordable fees.
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Jul 13,2017
Minithumbup
Tom Duncan DipDEA
Debbie Prentice
By:
Jul 13,2017
0 people found
this helpful
Couldn't have asked for more from the team my sale ran smoothly and accurately constant contact and update given would 100% recommend this team the personal touch was amazing thankyou so much any queries I had was answered and dealt with instantly really please with every aspect of sale thankyou...
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Comment on agent fees
Agents fees were fair and they truly go that one step further to make sure things run smoothly
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Jul 05,2017
Minithumbup
Debbie Prentice
Rob Down MNAEA
By:
Jul 05,2017
0 people found
this helpful
The whole team were fantastic and really helpful. When things fell through with the first sale of our property they rallied and found us a new buyer within days. They kept us up to date with how things were going even though we weren't local we felt involved throughout the whole process. Debbie was lovely and easy to talk to and Rob was also really helpful and gave plenty of useful advice. Both provided me with support and assistance to ensure that the sale proceeded with minimal delay....
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By: Debbie
Jul 05, 2017
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Thank you for your feedback which is always appreciated. We were very happy to help you through your sale and wish you well in your new home. ...
Jul 03,2017
Minithumbup
Jon Curtis MNAEA
Phoebe Williams
By:
Jul 03,2017
0 people found
this helpful
Jon did a fantastic job organising an early and convenient booking for us of the property we ended up purchasing. The viewing was relaxed, friendly, informative without being pushy or unengaged. Communication throughout was timely and I was always able to speak to someone when I needed to. Great work....
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Jul 03,2017
Minithumbup
Debbie Prentice
By:
Jul 03,2017
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I didn't actually buy but I wanted to review as my experience with cross keys was second to none. Debbie's professionalism and rapport was outstanding. She was very honest and helpful and I really felt like she valued my potential custom. So nice to have an agent who actually seem to care. I will definatly recommend....
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Jul 03,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By:
Jul 03,2017
0 people found
this helpful
All the members of cross keys were very helpful throughout our purchase. We initially met Tom on the viewing who was incredibly helpful and could answer all of our questions on the appointment. Although being out of the country during the purchase Cross Keys kept a very high level of communication to keep us updated. We will definitely be recommending them and wouldn't hesitate to use them again....
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Jun 30,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By:
Jun 30,2017
0 people found
this helpful
I recently bought my first home through Cross Keys, the process was very smooth and no problems during the purchase, we did have a few issues after having moved in to the property but they went the extra mile to try and assist us, all around a really good experience....
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Comment on agent fees
n/a
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Jun 30,2017
Minithumbup
By:
Jun 30,2017
0 people found
this helpful
Really happy with the service provided by Cross Keys for the sale of my property. The staff were friendly and helpful and I'd highly recommend using them....
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Comment on agent fees
Fees were very competitive
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Jun 28,2017
Minithumbup
Tom Duncan DipDEA
Debbie Prentice
By:
Jun 28,2017
0 people found
this helpful
Debbie was always very helpfull throughout the transaction and professional from start to finish as she kept me informed of how my sale was coming along as well as picking up loose ends from solicitors to speed up the process. The details from Rob were fantastic & Tom sold my flat within 10 days of marketing. Overall a very pleasant experience and definitely will be recommending them....
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Comment on agent fees
Very good value for money
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Jun 27,2017
Minithumbup
By:
Jun 27,2017
0 people found
this helpful
We would like to say a big thank you to the team at Cross Keys Estates. Excellent service from viewing to completion with help going forward too. As first time buyers we viewed several properties through different estate agents but the knowledge and advice given was second to none. I would definitely recommend these guys and hopefully we will be using them again in the future!...
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Jun 21,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Jun 21,2017
0 people found
this helpful
Excellent service provided by both agents. Helpful, polite and incredibly efficient service. Wonderful agents would happily recommend to any friends or family....
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Comment on agent fees
Good
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Jun 09,2017
Minithumbup
Jon Curtis MNAEA
By:
Jun 09,2017
0 people found
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I'm not one for writing reviews however after reading & hearing so many positive views about Cross Keys I'd thought I'd give them a go. Aimee & Jon we're lovely. They we're both patient & compassionate with my situation. Normally you'd be chasing people, not these guys. Kept in touch throughout viewings etc. A very quick smooth sale indeed. Would defently recommend and use again. Thanks for your support ðΓ‚ΕΈΓ‚β„’Γ‚β€š...
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Comment on agent fees
Good
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By: Jon
Jun 16, 2017
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Thank you so much Lisa for such a lovely review, we understand that nobody likes a pushy estate agent and I am pleased to hear that you appreciate the way we get things done without chasing too much! All the very best to you in the future! ...
May 29,2017
Minithumbup
Jack Merriott MNAEA
By:
May 29,2017
0 people found
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Crosss keys estate agents were fantastic, I was with another agent for over 2 months and had no joy in letting my property A friend recommended. Crosskeys so I changed over to them and it was rented out in less than a week. Jack and his team were brilliant I can't praise them enough, I would recommend to anyone with no hesitation....
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Comment on agent fees
Fees very good and competitive.
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May 22,2017
Minithumbdown
Jake Brown
Megan Gilmour
By:
May 22,2017
0 people found
this helpful
Fantastic service from the guys at cross keys. Particular mention to Jake and Megan who regularly went above and beyond to help us out. In constant contact with us and sold my house for me. Superb....
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Comment on agent fees
Great deal
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May 22,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By:
May 22,2017
0 people found
this helpful
I generally don't leave reviews but felt compelled to inform you of the outstanding service I have received from Cross Keys as a whole but especially Rob Down. Dedicated is not a strong enough word. Nothing is too much trouble. He works above and beyond any estate agent I have ever known and I have worked in the industry. I can't praise him enough. You have found a treasure Jack....
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Comment on agent fees
Fair, as service is exceptional.
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May 22,2017
Minithumbup
By:
May 22,2017
0 people found
this helpful
Just a note to say how lovely all the staff were at Cross Keys, they were all super helpful, and made buying my first a house a breeze. Thanks so much for all your help....
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Comment on agent fees
N/A
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May 17,2017
Minithumbup
By:
May 17,2017
0 people found
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Having placed my property on the market through the Stoke branch of Cross Keys, I have to admit to being very pleasantly surprised with their professional and efficient attitude and system. As an ex Estate Agent of many years, I have little regard for the industry in general (over priced valuations / lack of service / lack of feed back etc ) but Cross Keys really surpassed my expectations. A realistic valuation, accompanied viewings, immediate feedback, and a willingness to go the extra mile in ...
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Comment on agent fees
Totally fair and they made it worthwhile by the service given.
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May 16,2017
Minithumbup
Tom Duncan DipDEA
Jack Merriott MNAEA
By:
May 16,2017
0 people found
this helpful
outstanding agent to sell or buy with. all the staff will do there best for you at all times. tom,jack and rob thank you very much....
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Comment on agent fees
good
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May 11,2017
Minithumbup
Jon Curtis MNAEA
By:
May 11,2017
0 people found
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Very happy indeedΓ°ΕΈβ„’β€š Wonderful people, professional, knew their business, & felt really looked after by them! Would happily use again & highly recommended....
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Comment on agent fees
Excellent!
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By: Jon
May 11, 2017
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Thank you James for you kind words, it has been a pleasure to help you move and I will keep my eyes open for any suitable properties for you to buy! ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By:
May 10,2017
0 people found
this helpful
Professional team that know their business, Felt happy with the valuation based on sound knowledge and excellent advise on presenting and marketing my property. The service, before, during and after my sale, which we went under offer within 6days, has been spot on and I felt like part of the family. Thank you Jon, Amiee and the team....
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Comment on agent fees
The fees are fair. Same as everybody else in this cut throat market.
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By: Jon
May 11, 2017
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Thank you Martyn for your lovely review, I am delighted you are pleased with our services and it has been a pleasure selling your beautiful home for you! All the best for the future. ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By:
May 10,2017
0 people found
this helpful
From the beginning he was supportive and enthusiastic a very capable person who gave us excellent service he really knows his field well. Thank you Jon....
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Comment on agent fees
Reasonable
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By: Jon
May 11, 2017
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Thank you so much John & Cynthia for your kind review, I hope you have both settled into your new home well! ...
May 09,2017
Minithumbup
Megan Gilmour
Jake Brown
By:
May 09,2017
0 people found
this helpful
I dealt mainly with Megan but also Jake and Carol too. I found them all to be very friendly and efficient. Whenever I emailed Megan with a query I always received a prompt response. I have had no issues at all since moving in and would recommend Cross Keys to my friends....
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Comment on agent fees
A little high for 1 person.
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May 04,2017
Minithumbup
Jake Brown
By:
May 04,2017
0 people found
this helpful
Very helpful, polite, efficient and attentive, answering our queries very quickly. Very happy with the reliable and trustworthy service we have received....
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Comment on agent fees
very reasonable.
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Apr 29,2017
Minithumbup
Megan Gilmour
By:
Apr 29,2017
0 people found
this helpful
Always extremely helpful and friendly. Made the whole experience with you easier and more personal. Was willing to help whenever we needed it, and went out of her way to do so....
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Apr 21,2017
Minithumbup
Jake Brown
By:
Apr 21,2017
0 people found
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I always found Jake to be extremely helpful, friendly and efficient. This made being a tenant with Cross Keys Estates a very good experience, and on this basis I would recommend them to others....
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Comment on agent fees
I think the fees were in line with what you would expect.
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Apr 20,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Apr 20,2017
0 people found
this helpful
From my point of initial enquiry contact on my new apartment to post moving in I am delighted to advise and recommend of the high degree of professionalism , curtesy , support and customer care carried throughout by Jake, Megan and Carol respectively. The 1 or 2 queries were addressed immediately and concluded very satisfactorily to my requirements.. This local Agency is in my opinion a first class service provider indeed....
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Comment on agent fees
very fair and reasonable
Was this helpful? Yes
Apr 20,2017
Minithumbup
Jake Brown
By:
Apr 20,2017
0 people found
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Jake is always been great with me on the phone. Patient! ;) It's always nice talking to him and he's always been very helpful. Good job Jake. ;) Thank you! :) Grazie mille!...
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Comment on agent fees
Would put BRILLIANT if it was free! :D
Was this helpful? Yes
Apr 18,2017
Minithumbup
Megan Gilmour
Jake Brown
By:
Apr 18,2017
0 people found
this helpful
Thanks so much to Megan and Jake at cross keys! Very helpful and friendly staff, who made the process as stress free and as swift as possible! Thanks again. From Imogen and Fiona...
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Apr 18,2017
Minithumbup
Jake Brown
By:
Apr 18,2017
0 people found
this helpful
Thanks to Jake, Megan and the rest of the team on a really successful let. You found me a great tenant and managed the tenancy really well. This was great value for money and worth every penny, prompt call backs and great liaison. I would recommend this team for great friendly service....
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Comment on agent fees
Good, competitive and good value.
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Apr 14,2017
Minithumbup
Debbie Prentice
Tom Duncan DipDEA
By:
Apr 14,2017
0 people found
this helpful
I found Debbie to be very helpfull and professional from the start to finish as she kept me informed of how my purchase was coming along and was always there to answer any questions I may have had. It made the whole process very easy and relaxed. I will be recommending Cross Keys Estates to my friends and family In the future.....
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Comment on agent fees
good
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By: Rob
May 02, 2017
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Thanks for your kind words, feedback is greatly appreciated. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 0 38 0 244 2 131 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(151)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(317)


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