Cross Keys Estates
4.9/5, 1055 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 138 4 483 5 294 4 34 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Letting department...”

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Oct 12,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Alexandra Ionescu'
Oct 12,2020
0 people found
this helpful
Laura, Jo, Lynne and Jasmine have been very helpful and attentive. They kept me in the loop with every step in the letting process. They've answered all my questions in a calm and professional manner. I highly recommend Cross Keys Estate lettings team....
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By: Joanne Rees
Oct 14, 2020
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Thank you so much for your lovely comments, we really do appreciate you taking the time to leave us a review. ...

“Brilliant, Fast and Friendly....”

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Oct 12,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Scott Laycock'
Oct 12,2020
0 people found
this helpful
Cross Keys have been absolutely fantastic from beginning to end, Laura was our first point of contact via email and phone and then met us at the property for the viewing. She was professional, friendly and not at all pushy. The turnaround time between viewing ...
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By: Joanne Rees
Oct 14, 2020
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Thank you for your really lovely comments Scott. We wish you lots of luck and happiness in your new home and look forward to working with you throughout your tenancy. ...

“Friendly and helpful staff...”

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Oct 09,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Julie Moody'
Oct 09,2020
0 people found
this helpful
Friendly and helpful staff. Good at giving feedback promptly. It took a long time to sell the property (unusual property) but they never gave up and worked with us to gain more viewings. Good idea for Jon to produce video tours during lockdown - proactive ...
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“we are so pleased with the way Cross Keys are......”

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Oct 06,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'neil henderson'
Oct 06,2020
0 people found
this helpful
we are so pleased with the way Cross Keys are handling selling our house, We have children with disabilities and Cross Keys have been so accommodating and understanding in our families needs, very conscientious in arranging viewings around us and presenting us with very prompt ...
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“Everyone was a great help and all my question......”

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Oct 02,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Gareth Phelan'
Oct 02,2020
0 people found
this helpful
Everyone was a great help and all my questions were answered over email in a matter of minutes. Excellent service....
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By: Lynne
Oct 02, 2020
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Thank you Gareth for a lovely review. Hope that you will be really happy in your new home. Kind Regards ...

“Impeccable!...”

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Sep 29,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Nick Neamtu'
Sep 29,2020
0 people found
this helpful
Impeccable! In August 2020 I had to relocate with my partner from London due to my job assignment. To be honest I was dreading the whole process, and the stories... you all know the stories about estate agents. And then I come across Cross Keys. Excellent ...
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By: Laura Grubb
Sep 29, 2020
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Thank you for you lovely review Nick, I am really glad we could help and that the move went well. We hope you will be very happy in your new home! ...

“Jack and his team are definitely the best. Y......”

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Sep 28,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Maureen Marjoram'
Sep 28,2020
0 people found
this helpful
Jack and his team are definitely the best. You cannot fault Cross Keys Plymouth. The service I received from Jack for selling my property was outstanding. The valuation was spot-on, in fact he was able to achieve significantly more, AND ALL WITHIN A WEEK. Jack’...
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“Excellent estate agents. They were amazing se......”

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Sep 28,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Amelia Grabham'
Sep 28,2020
0 people found
this helpful
Excellent estate agents. They were amazing selling my late great grandmother’s house in Taunton. Even though the property wasn’t in Plymouth, Jack and Craig supported my family throughout - providing great advice and expertise. The house sold quickly thanks to Cross Keys Estate ...
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“Well done Cross Keys..... our buyer withdrew ......”

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Sep 26,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Kate Waterfield'
Sep 26,2020
0 people found
this helpful
Well done Cross Keys..... our buyer withdrew the week lockdown started & we were under offer again with 2 weeks of lockdown lifting. Great service with timely updates & friendly, approachable staff. Highly recommended....
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“Cross Keys have been incredibly helpful and e......”

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Sep 16,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Ellen'
Sep 16,2020
0 people found
this helpful
Cross Keys have been incredibly helpful and efficient. From arranging the viewing, to organising paperwork - everything has been completed quickly and the communication from the whole lettings department, including Laura, Jo, Lynne & Jasmine has been brilliant!...
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By: Laura Grubb
Sep 29, 2020
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Hi Ellen, Thank you for your lovely review! We hope you will be very happy in your new home :) ...

“As landlords living abroad, we have found the......”

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Sep 14,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Bex and Luke'
Sep 14,2020
0 people found
this helpful
As landlords living abroad, we have found the Cross Keys letting team invaluable in ensuring that our property stays in a good state of repair and that our tenants have a good experience with us as landlords. Getting setup and letting the property out was ...
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By: lynne duncan
Sep 14, 2020
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Thank you both so much for the amazing review . We both really appreciate this. It has been a pleasure dealing with the property and yourselves as landlords. Wishing you both good health. ...

“Very skilled at their craft. On it!...”

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Sep 14,2020
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Thomas Varrall'
Sep 14,2020
0 people found
this helpful
Excellent experience with Cross Keys. Very skilled at their craft. Strong at all stages - using technology effectively combined with confident, friendly staff - always available. Great photos and video Jon - it was the Pokemon that clinched it!...
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By: Fiona Hardie
Sep 14, 2020
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Hi Thomas, Thank you for leaving this lovely review. Jon & Danielle really appreciate it. All the Best. ...

“I'm very impressed with the service we have r......”

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Sep 11,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Mrs Jelf'
Sep 11,2020
0 people found
this helpful
I'm very impressed with the service we have received from the team at Cross Keys Estates so far. From start to finish they have made the whole process of selling my house as painless as possible, guiding and advising me whenever needed. The communication is ...
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By: Fiona Hardie
Sep 14, 2020
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Hi Gloria, thank you so much this review. I hope that we can make a sale go through as quickly and as smooth as possible for you! Speak soon :) ...

“Views on Tenancy...”

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Sep 11,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Kerry May'
Sep 11,2020
0 people found
this helpful
Lynne provides an amazing link between me and the landlord of the property I rent. She is really quick to respond, always cheerful and nothing is too much trouble. As a busy, working tenant I don't always have the ability to make personal calls and ...
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By: lynne duncan
Sep 11, 2020
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Thank you so much for the lovely review it is really appreciated.And thank you for being a lovely tenant. ...

“Brilliant agents....”

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Sep 11,2020
Minithumbup
Lynne Duncan
By: 'Peter Clarkson'
Sep 11,2020
0 people found
this helpful
Brilliant agents. Efficient, quick to respond, reasonable, knowledgeable, everything you'd want. I had a straightforward tenancy so didn't really need them, but when I did they were very good, the lot of them....
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By: lynne duncan
Sep 11, 2020
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Thank you so much Peter for the lovely reply. You have been a really good tenant. I hope that you will be very happy in your new home. ...

“After having a bad experience previously with......”

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Sep 11,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Emma Giles'
Sep 11,2020
0 people found
this helpful
After having a bad experience previously with another estate agency not disclosing important information to us, we were relieved to have found cross keys and have had nothing but excellent communication and service with them since. We’d like to give a special thank you ...
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By: Laura Grubb
Sep 29, 2020
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Hi Emma, Thank you for you lovely words, i am glad we could help and we hope you will be very happy in your new home :) ...

“Thank you for your excellent personal service......”

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Sep 10,2020
Minithumbup
Danielle Gibbons
Fiona Wetton
By: 'Wendy M'
Sep 10,2020
0 people found
this helpful
Thank you for your excellent personal service throughout our sale. A special thank you to Rob, Jon, Fiona, Danielle and Katherine. What a great team!...
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By: Fiona Hardie
Sep 14, 2020
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HI Wendy, Thank you so much for such a kind review. I'm so happy that the sale went through quickly for you. Look forward to speaking with you soon! All the best. ...

“Professional, efficient, polite and friendly.......”

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Sep 09,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Sean Quigley'
Sep 09,2020
0 people found
this helpful
Professional, efficient, polite and friendly. I would highly recommend Crosskeys estates to anyone. A big thanks to Laura G, Jo, Lynne and Jasmine....
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By: Laura Grubb
Sep 11, 2020
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Thank You for your lovely review Sean and we hope you will be very happy in your new home! ...

“Fantastic service...”

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Sep 04,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Lily Allport'
Sep 04,2020
0 people found
this helpful
I'm from out of town and don't know the area at all. On the original call, Craig gave me plenty of time and followed up with a list of properties that suited my search, I chose some to view and was taken around by Jack. ...
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“Jo is Our hero!...”

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Sep 04,2020
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'Mrs Sophia Kate Lowndes'
Sep 04,2020
0 people found
this helpful
I just want to give my thanks and appreciation to Jo for helping My family out last night. My Husband came to pick me up from work with our baby but grabbed the wrong keys and locked them out of our house and his car! ...
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By: Joanne Rees
Sep 04, 2020
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Your very welcome. Thank you so much for the lovely comments it is really appreciated. ...

“Friendly, professional, honest and genuine. J......”

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Sep 04,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Bess Manley'
Sep 04,2020
0 people found
this helpful
Friendly, professional, honest and genuine. Jon, Rob and Fiona W and their team dealt with our sale quickly, efficiently and with genuine enthusiasm....
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By: Fiona Hardie
Sep 14, 2020
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Hi Bess, thank you for your lovely review! Myself and Danielle are very Grateful! speak soon :) ...

“Yet another great performance from the crew a......”

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Sep 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Paul Haddy'
Sep 03,2020
0 people found
this helpful
Yet another great performance from the crew at Cross Keys Estates. Very quick to respond, friendly and easy to approach. By far our preferred agents. Thank you. Fiona, Danielle, Jon, Rob, Katherine and Fiona K....
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By: Fiona Hardie
Sep 14, 2020
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Hi Paul, thank you so much for your kind words. Myself, Danielle & team really Appreciate this. We look forward to making the purchase go a smoothly as possible for you. ...

“Hard working ,trustworthy and determine to se......”

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Sep 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Martin Wannell'
Sep 03,2020
0 people found
this helpful
Hard working ,trustworthy and determine to see the sale go through.Can not fault them in there attitude from the moment we stepped through the door...
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By: Fiona Hardie
Sep 14, 2020
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HI Martin, Thank you for your lovely review, Myself and Danielle appreciate this :) ...

“The most professional estate agents in Plymouth...”

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Aug 28,2020
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Elizabeth Power'
Aug 28,2020
0 people found
this helpful
As far as I am concerned Cross Keys Estates stands way in front of other agents in Plymouth. I was more than impressed with Jon’s professionalism from the first phone call followed by his valuation. His photography and filming of the online viewing was ...
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By: Fiona Hardie
Sep 03, 2020
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Hi Elizabeth, thank you for your lovely review, Danielle, Jon and the rest of the team appreciate your kind words. ...

“An amazing Estate Agent...”

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Aug 27,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Josh Worthington'
Aug 27,2020
0 people found
this helpful
An amazing Estate Agent, they make the stressful process of moving a lot easier and carefree. They are always quick to respond and answer any questions, and are always available to sort out any problems. Laura is wonderful, she is very knowledgeable and attentive, making ...
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By: Laura Grubb
Aug 27, 2020
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Thank You for your kind words Josh, I'm happy we were able to help. We hope you will be very happy in your new home! ...

“After changing Estate Agents to Cross Keys th......”

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Aug 26,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Stephen Nilsson'
Aug 26,2020
0 people found
this helpful
After changing Estate Agents to Cross Keys the experience was 100% better then the previous company. The house selling process was run very professional and the updates where current....
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By: Lynn Daw
Aug 26, 2020
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Thank you Stephen, Rob and I really appreciate your review. Wishing you all the best xx ...

“We received a first class service and would ......”

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Aug 25,2020
Minithumbup
Lynn Daw
Jack Merriott MNAEA MARLA
By: 'Maureen Joyce Stevens'
Aug 25,2020
0 people found
this helpful
We received a first class service and would recommend Cross Keys Estates to anyone who wants information and advice which we received from Lynn, Fiona H, Fiona W, Jack, Rob, Jon, Danielle and Yvette. Also they were very good at keeping in touch every step ...
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By: Lynn Daw
Aug 26, 2020
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Thank you for the lovely review Maureen, we really appreciate it. Hope you will be very happy in your new home xx ...

“Fantastic team at cross keys estates. Kept me......”

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Aug 25,2020
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Katie Shipping'
Aug 25,2020
0 people found
this helpful
Fantastic team at cross keys estates. Kept me informed of all developments in renting a flat with them. Extremely fast process and they gave me no need to worry at all. Everything sorted out within the week to viewing the property to having the landlord ...
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By: Laura Grubb
Aug 27, 2020
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Thank You for the lovely review Katie! We hope you will be very happy in your new home! ...

“Excellent...”

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Aug 24,2020
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Gavin Reeves'
Aug 24,2020
0 people found
this helpful
I couldn't rate Cross Keys highly enough. Excellent communication throughout our sale and purchase. Would recommend to anyone look for an estate agent!...
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By: Fiona Hardie
Sep 03, 2020
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Hi Gavin, thank you for your lovely review, myself and Jon really appreciate this. We look forward to making your sale and purchase go through as smoothly as possible for you. ...

“Brilliant- couldn't do enough for me and went......”

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Aug 21,2020
Minithumbup
Lynn Daw
Fiona Wetton
By: 'Shelley Fowell'
Aug 21,2020
0 people found
this helpful
Brilliant- couldn't do enough for me and went the extra mile. My sale was quite a difficult one but they handled it professionally and contacted my straight away with an updates....
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By: Lynn Daw
Aug 24, 2020
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Thank you for the lovely review Shelley, Fiona and I really appreciate it. wishing you all the best Lynn xx ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Awards won by Cross Keys Estates

Individual Branch Awards

Plymouth, PL4


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Cross Keys Estates