Cross Keys Estates
4.9/5, 909 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
84 0 94 2 429 5 261 3 30 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA ARLA TPOS Sales
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“absentee owner...”

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Nov 08,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Julia faircloth'
Nov 08,2019
1 people found
this helpful
Can’t praise them enough every one at cross keys are helpful Efficient and great communicators , very happy with there patients with me as forgetful person. Thank you Crosskeys...
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“Superb service from start to finish. Our prop......”

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Nov 08,2019
Minithumbup
Lynne Duncan
Carol Huxham
By: 'Karen Dunford'
Nov 08,2019
0 people found
this helpful
Superb service from start to finish. Our property had some work to be done and this was arranged swiftly by Lynne. The house was marketed quickly and is about to be let. As we now live in another county, the fully managed service has taken ...
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By: lynne duncan
Nov 09, 2019
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Thank you for such a lovely comment. I have really enjoyed dealing with this. ...

“Jo, Laura and the entire team at Cross Key Es......”

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Nov 08,2019
Minithumbup
Jo Rees
Laura Grubb
By: 'Mark Gallagher'
Nov 08,2019
0 people found
this helpful
Jo, Laura and the entire team at Cross Key Estates have been awesome with our family from the get go. If either me or my wife had any worry’s they were always there for help and advice. Thank you for your patience, communication and ...
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By: Jo Rees
Nov 11, 2019
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Thank you so much for your kind comments, we all appreciate it :-) ...

“We could not have asked for more. Everyone at......”

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Nov 06,2019
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Nicky Metcalfe'
Nov 06,2019
0 people found
this helpful
We could not have asked for more. Everyone at Cross Keys were fabulous from the first visit to finally collecting the keys. Danielle was amazingly patient especially as we were novices to the process having been in our house for 20 years! The speed of response ...
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“Easy to talk to and gave genuine advice :)...”

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Nov 05,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Gabriella'
Nov 05,2019
0 people found
this helpful
We have recently made an offer that has been accepted after viewing the property with Katherine. Katherine was very easy to talk to and gave genuine advice about our steps about buying a property as we are first time buyers. We are really happy with ...
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By: Katherine Lane
Nov 07, 2019
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Thank you very much Gabriella :-) ...

“Friendly service...”

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Nov 03,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Gina Airey'
Nov 03,2019
0 people found
this helpful
Marketed promptly and targeted prospective vendors shown around thoroughly by agents. Very friendly and helpful communications throughout from Fiona and Danielle. Thanks, Gina Airey....
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“This is the second time I have used Cross Key......”

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Oct 31,2019
Minithumbup
Jack Merriott MNAEA MARLA
Katherine Lane
By: 'Karen Gilbert'
Oct 31,2019
0 people found
this helpful
This is the second time I have used Cross Keys and I couldn’t be happier. Would highly recommend to anyone looking for an estate agent who cares about their customers whether buying or selling. Very pleased....
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By: Jack
Nov 01, 2019
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It was my pleasure as always. Glad it all worked out well. xx ...

“Recently purchased a property needing a lot o......”

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Oct 31,2019
Minithumbup
Daniel Moore
Katherine Lane
By: 'Victoria E'
Oct 31,2019
0 people found
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Recently purchased a property needing a lot of work through Cross Keys, they were very helpful throughout a difficult sale and even after helping with local tradesmen. Highly recommended...
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By: Daniel
Nov 01, 2019
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Thank you Victoria for the review :) Enjoy your new home. ...

“Very professional team Laura and Lynne are v......”

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Oct 28,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Peter Bartha'
Oct 28,2019
0 people found
this helpful
Very professional team Laura and Lynne are very friendly helpful patients really helped sorted out some issues in a very professional manner my move go as smoothly as possible thank you so much for We are happy tenants I would definitely use Cross Keys again ...
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By: Laura Grubb
Oct 28, 2019
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Thank You Peter for your kind words. We hope you will be very happy in your new home. ...

“A great help...”

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Oct 28,2019
Minithumbup
Laura Grubb
Yvette Beer
By: 'Helen Perry'
Oct 28,2019
0 people found
this helpful
All the ladies we have dealt with, Lynne, Carol, Jo, Laura and Yvette, have been an amazing help with our move to Plymouth and checking we have been ok and understood the paperwork!...
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By: Yvette Beer
Nov 08, 2019
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Thank you Helen, it's been an absolute pleasure to support you both into your new home, I hope the transition has been smooth. ...

“Rob really understood me as an investor...”

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Oct 21,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Ian'
Oct 21,2019
0 people found
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Rob really understood me as an investor and could see what I was looking to achieve. He gave me good pointers about minimally staging the property to extract maximum value. The guide price/range approach worked really well and the branch managed to get us ...
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By: Rob
Nov 01, 2019
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Thanks Ian, hope we can do much more business together in the future. ...

“Very friendly...”

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Oct 19,2019
Minithumbup
Lynn Daw
Jack Merriott MNAEA MARLA
By: 'Mr Paul Stevens'
Oct 19,2019
0 people found
this helpful
Very friendly and made us feel comfortable on viewings. Have been able to contact them when needed and email communication has been dealt with swiftly. Thank you Lynn, we wouldn't hesitate to recommend Cross Keys...
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By: Lynn Daw
Oct 22, 2019
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Thank you Paul. Lovely meeting both of you. Hope you will be very happy in your new home. ...

“Danielle was brilliant throughout my whole ex......”

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Oct 19,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Abi Psaras'
Oct 19,2019
0 people found
this helpful
Danielle was brilliant throughout my whole experience, very helpful and patient. She really helped my move go as smoothly as possible and communication was very good. I would definitely use cross keys again in the future!!...
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By: Danielle Gibbons
Oct 23, 2019
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Thank you so much for the kind review Abi! Wishing you all the very best for the future in your lovely new home! :) ox ...

“Danielle was absolutely amazing throughout - ......”

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Oct 15,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Teresa Chalcroft'
Oct 15,2019
0 people found
this helpful
Danielle was absolutely amazing throughout - always going above and beyond.... Also so genuinely friendly. She really pushed the 2 sets of solicitors at the end to get the purchase through and came up with creative ways to help the process along. I can't recommend Danielle ...
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By: Danielle Gibbons
Oct 23, 2019
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Thank you for the lovely review Teresa! I hope that you are settling in nicely in your new home! x ...

“Great service...”

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Oct 14,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Katie'
Oct 14,2019
0 people found
this helpful
Always provide a super friendly service and have looked after my properties really well. I've let my properties with Cross Keys for a number of years now and intend to continue for many more....
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By: lynne duncan
Oct 14, 2019
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Thank you Katie for such a lovely comment. Lovely to know you are happy with the service that we provide. ...

“Keeps me informed...”

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Oct 14,2019
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Gabe Francis'
Oct 14,2019
0 people found
this helpful
Lynne has been really helpful in sorting out a complicated maintenance issue and has kept me informed of all developments regarding a property....
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By: lynne duncan
Oct 14, 2019
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Thank you Gabriel for a lovely comment. It has been pleasure sorting this issue out. ...

“Excellent staff and service. Really helpful a......”

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Oct 14,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Nicola Tomblin'
Oct 14,2019
0 people found
this helpful
Excellent staff and service. Really helpful and keep in touch and updated regularly on progress. Would definitely recommend to anyone buying their first home...
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By: Daniel
Oct 16, 2019
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Hello Nicola, thank you very much for the 5 star review and the lovely comments. ...

“Cross keys have been absolutely amazing from ......”

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Oct 14,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Georgia crowe'
Oct 14,2019
0 people found
this helpful
Cross keys have been absolutely amazing from start to finish. Everyone we have dealt with in the branch have been so friendly, helpful and just willing to go that extra mile. We didn’t have the easiest time with our solicitors but cross keys made ...
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By: Katherine Lane
Oct 14, 2019
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Thank you so much for your kind words Georgia! It's been a pleasure, best of luck in your new home with your little family :-) , exciting times! ...

“Great service, from photographs, to competiti......”

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Oct 14,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'John McCormick'
Oct 14,2019
0 people found
this helpful
Great service, from photographs, to competitive pricing, to the comprehensive feedback from viewings, the team at Connells are truly professional and helped sell my property very quickly, all with a smile and a personal touch!...
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By: Katherine Lane
Oct 21, 2019
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Thank you John :-) ...

“Great agency, very professional and very kind......”

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Oct 10,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Courtney'
Oct 10,2019
0 people found
this helpful
Great agency, very professional and very kind. A great help when problems need sorting. We are very happy tenants, definitely a great agency...
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By: lynne duncan
Oct 10, 2019
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Hi Courtney. Thank you for such a lovely comment. Lovely to hear that you are happy there. ...

“Fiona and Danielle have been nothing but help......”

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Oct 10,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Polly'
Oct 10,2019
0 people found
this helpful
Fiona and Danielle have been nothing but helpful. Realistic advise given on selling. Professional in every aspect. Put my mind at ease about selling after changing from another agent...
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By: Fiona Hardie
Oct 10, 2019
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Hi Polly, Thank you so much for your kind review, Myself and Danielle really appreciate this. ...

“The staff were always friendly and approachab......”

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Oct 09,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'John Noble'
Oct 09,2019
0 people found
this helpful
The staff were always friendly and approachable, ready to answer or find the answer to all questions. They kept us well informed at every stage and frequently chased up details on our behalf without prompting....
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By: Danielle Gibbons
Oct 11, 2019
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Hi John, thank you so much for your kind review, it is greatly appreciated! Wishing you all the best for the future. ...

“I purchased a flat unseen by me from British ......”

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Oct 08,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Claire Roberts'
Oct 08,2019
0 people found
this helpful
I purchased a flat unseen by me from British Columbia Canada, so it took lots of work and coordination. Thanks to Fiona at Crosskeys we were able to accomplish this massive feat. Fiona was very helpful, organized and on top of things throughout the entire ...
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By: Fiona Hardie
Oct 08, 2019
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Thank you so much Claire, for such a lovely review, myself and team really appreciate your kind words. I am happy i was part of your move back to the UK. Welcome back. ...

“Cross Keys were great...”

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Oct 08,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Steve Dean'
Oct 08,2019
0 people found
this helpful
Cross Keys were great, ours was not the easiest sale, very niche property, the sort of property thats ideal for a certain couple. Cross Keys were always aware of this and worked with us perfectly. We never faced a hard sale approach, were never encouraged ...
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By: Danielle Gibbons
Oct 09, 2019
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Hi Steve, Thank you so much for your kind review! Wishing you and Catherine all the best for the future. Kind regards, Danielle ...

“Very friendly, reassuring and professional s......”

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Oct 04,2019
Minithumbup
Lynne Duncan
Fiona Hardie
By: 'Mrs Katrina Ladrowski'
Oct 04,2019
0 people found
this helpful
Very friendly, reassuring and professional staff. We were pipped to the post when we first saw the flat we wanted but were kept on the books, and very pleased, and surprised to be contacted when it came up again. Are emails and phone calls were ...
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By: lynne duncan
Oct 04, 2019
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Thank you for a such a lovely comment. It has been a pleasure helping you both to get the right property. Hope that you will both be really happy there. ...

“Had a very good experience with Cross Keys, v......”

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Sep 27,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Alexandra Sutton'
Sep 27,2019
0 people found
this helpful
Had a very good experience with Cross Keys, very efficient and quick to get our rented property sorted. Lynne was wonderful and stayed in contact through the whole process and talked us through everything we needed to know. Highly recommend....
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By: lynne duncan
Sep 27, 2019
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Hi Alex. Thank you so much for a lovely comment. Hope the move in went well and that you are very happy there. ...

“Top of the pops...”

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Sep 26,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Naj'
Sep 26,2019
0 people found
this helpful
From start to finish I would like to say a “Colossal” thank you to the Stoke Crosskeys team, they were very helpful throughout the purchase of our new home. Great customer service, callbacks when promised, chasing venders when promised and overall doing what they say ...
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By: Daniel
Sep 26, 2019
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Hello Naj, I am glad we could help you through the purchase. It was a pleasure and we are so happy for you and your family in your new home! ...

“Had a pretty poor experience with Cross Keys.......”

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Sep 25,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Sam'
Sep 25,2019
0 people found
this helpful
Had a pretty poor experience with Cross Keys. Fiona and Danielle have been very pleasant throughout but the level of service could have been better. After multiple issues with my Rightmove ad over the past 4 weeks I had a call from one of the directors ...
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By: Jack
Sep 30, 2019
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We were simply trying to make things easier for you as it was obvious that even with being a premium listing which is not part of your contract there was nothing that we could have done to keep you happy. As previously stated, we wish you luck with trying to sell your house with another agent. ...

“Excellent agency- would highly recommend! Rea......”

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Sep 21,2019
Minithumbup
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'sofia beale'
Sep 21,2019
0 people found
this helpful
Excellent agency- would highly recommend! Really organised, helpful and friendly agents who made us feel welcome and reassured, we have found a flat we love. If you are looking for a proactive and caring agency go to Cross Keys!...
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By: lynne duncan
Sep 23, 2019
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Thank you sofia for a lovely comment. Hope that you will be really happy in your new home. ...

“What a great team!...”

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Sep 20,2019
Minithumbup
Katherine Lane
Lynn Daw
By: 'Lauren Lewis'
Sep 20,2019
0 people found
this helpful
What a lovely team!! Not a bad word to say! Thankyou so much to the Stoke team who made buying a house feel much less stressful and complicated than I thought it would be, especially Kathryn! Couldn’t of helped me more, very happy customer ...
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By: Katherine Lane
Sep 20, 2019
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Thank you so much Lauren, congratulations & i hope you both settle well in your lovely new home! :-) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates