• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
  • Staff picture
    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Genuinely excellent communication...”

Dec 14,2018
Minithumbup
Danielle
Phillip Piper
By: 'Nathan & Alice Dallow'
Dec 14,2018
0 people found
this helpful
Overall we were massively pleased with the consistent communication from Danielle throughout, no matter how big or small the conversation was. For us, being kept in the loop with all aspects of the sale was crucial, so with that in mind we cannot fault the ...
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Comment on agent fees
The fee to service ratio was spot
Was this helpful? Yes

“Overseas Vendors...”

Dec 11,2018
Minithumbup
Rob
Stefan
By: 'Gail'
Dec 11,2018
0 people found
this helpful
We were wanting some to handle the sale of our deceased uncle's estate in Plymouth. As we live in Australia we required quite a bit of assistance and local knowledge. Danielle was very easy to communicate with, quick and efficient. She made the ...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes

“Excellent agents...”

Dec 11,2018
Minithumbup
Katherine
Stefan
By: 'Gemma'
Dec 11,2018
0 people found
this helpful
Cross Keys have been excellent throughout the sale of my property. All the staff have been very professional, but also very friendly and approachable. Obviously the true test of a good agents is how they handle things when issues arise and they have been brilliant ...
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes

“Quick sale...”

Dec 06,2018
Minithumbup
Rob
Katherine
By: 'AliR'
Dec 06,2018
0 people found
this helpful
I selected this agent because of their knowledge of the Stoke Area, Plymouth and I wasn't disappointed. The valuation was explained clearly and in the current market what I could expect to achieve. They had done homework on my property originally which also ...
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Comment on agent fees
I had a figure for commission in mind and the agents met this right away which makes my life easier.
Was this helpful? Yes

“Fantastic service...”

Dec 05,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Leon'
Dec 05,2018
0 people found
this helpful
My wife and I had been after a property in the Stoke area of Plymouth for while, we knew crosskeys seemed to have a lot of Stoke properties on their books. I contacted crosskeys and spoke to Rob about what sort of house we were ...
read full review
Was this helpful? Yes

“2 Maker View, viewing...”

Dec 04,2018
Minithumbup
Stefan
Katherine
By: 'Mike Maddicks'
Dec 04,2018
0 people found
this helpful
My partner and I viewed 2 Maker View on 27/11/18. We were punctual for the viewing and Stefan was already at the property, poised to show us around. We were greeted by a warm and friendly welcome. During the property viewing Stefan was engaging and enthusiastic and ...
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Comment on agent fees
We are purchasing not selling so the fees are irrelevant at this point in time.
Was this helpful? Yes
By: Stefan
Dec 04, 2018
View all comments (1)
Thank you for your kind words Mike! Glad to have assisted you in your property purchase! ...

“Great Service...”

Dec 04,2018
Minithumbup
Rob
Katherine
By: 'Cheryl Harding'
Dec 04,2018
0 people found
this helpful
We have recently sold our house with Cross Keys and as first time sellers and they couldn't have made the process any easier. From the first time that we met Rob we knew that we wanted to sell with them and throughout the whole ...
read full review
Comment on agent fees
The fees were very reasonable in comparison with other agents in Plymouth.
Was this helpful? Yes

“Informative. Listened to client. Speedy...”

Dec 04,2018
Minithumbup
Katherine
Jack Merriott MNAEA
By: 'BUZZ'
Dec 04,2018
0 people found
this helpful
The valuation was prompt, informative and the clients views were taken into account. There may have been a bit of luck involved but the agents managed to match a buyer very quickly....within a week in fact. Very impressed....
read full review
Comment on agent fees
Fair by comparison with other agents
Was this helpful? Yes

“top claass service...”

Nov 30,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Dave Fiddler'
Nov 30,2018
0 people found
this helpful
Jack and Craig provided us with a top class service, right from the start nothing was to much trouble extremely caring attitude always kept up to date with how things where progressing. Moving house can be very stressful but Jack and Craig take that away ...
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Comment on agent fees
Good
Was this helpful? Yes

“Friendly local estate agents...”

Nov 29,2018
Minithumbup
Stefan
Katherine
By: 'Marc T'
Nov 29,2018
0 people found
this helpful
The guys at Cross Keys Stoke always made us feel welcome every time we visited. Always had a smile on their faces & nothing was too much trouble. Kept us up to date every step of the way. We are now very happy in our ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Stefan
Nov 29, 2018
View all comments (2)
Appreciate the kind review Marc! All the best in your new home! If you need us in the future, we're only around the corner! ...

“Professional, friendly and prompt service!...”

Nov 28,2018
Minithumbup
Phillip Piper
Danielle
By: 'Ken Owens'
Nov 28,2018
0 people found
this helpful
Cannot praise the team enough, very professional, friendly and prompt service. Nothing was too much bother. Made what would normally be a very stressful time very easy. Would highly recommend Cross Keys- excellent service!...
read full review
Comment on agent fees
Very good!
Was this helpful? Yes
By: Phillip Piper
Nov 30, 2018
View all comments (1)
Thank you for your kind comments Ken and Donna, I'm glad that you feel the service you have received was excellent and if you need our help in the future please don't hesitate to get in touch. ...

“Pleasure to do business with...”

Nov 28,2018
Minithumbup
Jo
Carol
By: 'Tim'
Nov 28,2018
0 people found
this helpful
As a landlord I am extremely happy with the service I have received over the past few months that I have been with the agency. The communication is very good and service is efficient. Most importantly is that they are polite and understanding, providing feedback ...
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Comment on agent fees
Good
Was this helpful? Yes

“Can not speak highly of the Professional and friendly service I have recieved...”

Nov 28,2018
Minithumbup
Danielle
Phillip Piper
By: 'Clare Glanville'
Nov 28,2018
0 people found
this helpful
Danielle has gone above and beyond with helping me in the sale of my house. She has kept me informed every step of the way. Danielle is a credit to Crosskeys and I would not hesitate in recommending her to friends and family. Can not ...
read full review
Comment on agent fees
Good for the service you receive
Was this helpful? Yes
By: Phillip Piper
Nov 30, 2018
View all comments (1)
Clare, Thank you for kind and positive comments on what has been a testing process for yourself. All the team wish you all the best with your next chapter. ...

“Couldn't be better...”

Nov 28,2018
Minithumbup
Megan Gilmour
Jo
By: 'Emily & Liam'
Nov 28,2018
0 people found
this helpful
My partner Liam and I set out to find a new place to call home after I moved out to Plymouth from the States. We spent a few weary weeks looking at several other locations with other letting agencies, so when our last scheduled viewing ...
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Was this helpful? Yes
By: Megan Gilmour
Nov 29, 2018
View all comments (1)
Hi Emily and Liam, thank you very much for your lovely comments, hope the move went well! Kind regards Megan, Jo and Carol. ...

“From day one The crosskeys team went above and beyond....”

Nov 27,2018
Minithumbup
Danielle
Phillip Piper
By: 'A. Showers'
Nov 27,2018
0 people found
this helpful
I went to cross keys after another agent had performed below my expectations. From the off Phil could not have been more helpful, he came to take photos at 3pm on the Saturday and by 12pm on the Sunday it was on line. All the ...
read full review
Comment on agent fees
Very fair they price matched the agent I was going to use.
Was this helpful? Yes
By: Phillip Piper
Nov 28, 2018
View all comments (1)
Hi April, Thank you for your kind comments. I'm really glad that you are happy with our service and look forward to helping you find the right property for you when you are ready. ...

“Professional and friendly experience....”

Nov 23,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Yassen'
Nov 23,2018
0 people found
this helpful
Stefan was very professional, informative and friendly when he took us around for viewings. He's always ready and quick to help with all inquiries....
read full review
Was this helpful? Yes
By: Stefan
Nov 24, 2018
View all comments (1)
I'm glad to have been of assistance in the search for your new home Yassen! Always here to help if you need me! ...

“A reliable and excellent service!...”

Nov 22,2018
Minithumbup
Megan Gilmour
Jo
By: 'Sparklies'
Nov 22,2018
0 people found
this helpful
My husband and I have a small portfolio of rental properties and always choose Cross Keys for finding our tenants.All staff members are experienced and knowledgable, and are genuinely keen to find the best and most suitable tenant for our property. We would never ...
read full review
Comment on agent fees
Fees are fair and competitive.
Was this helpful? Yes
By: Joanne Rees
Nov 22, 2018
View all comments (1)
Many thanks for your kind comments, it is very much appreciated. Regards Jo & Megan. ...

“Very professional...”

Nov 22,2018
Minithumbup
Stefan
Katherine
By: 'Samantha Gage'
Nov 22,2018
0 people found
this helpful
Stefan was very welcoming and professional. One of the nicest agents we have met over the months. Easy to talk to and he was very helpful....
read full review
Was this helpful? Yes
By: Stefan
Nov 22, 2018
View all comments (1)
Thank you for your kind words Samantha! I am glad your experience was a pleasant one and I will be here to assist your every need! ...

“1st time buyers...”

Nov 22,2018
Minithumbup
Stefan
Rob
By: 'Demelza and Gary'
Nov 22,2018
0 people found
this helpful
The service we have received by Stefan and the cross keys team have been excellent, we were shown around quite a few properties and each time was greeted with a handshake as if it was the first time we had met, lucky for us we ...
read full review
Was this helpful? Yes
By: Stefan
Nov 23, 2018
View all comments (1)
Thank you for your kind review Demelza & Gary. It was my pleasure to assist you in finding your first home! Congrats! ...

“Mrs Wendy Whiteman...”

Nov 19,2018
Minithumbup
Danielle
Daniel Moore
By: 'Wendy Whiteman'
Nov 19,2018
0 people found
this helpful
Agent always clear and concise. Informative throughout whole of marketing right up to completion of sale. All staff polite and respectful....
read full review
Was this helpful? Yes
By: Daniel
Nov 22, 2018
View all comments (1)
Hello Wendy, I am glad you were happy with the service we provided for you. Thank you for the lovely comments. We wish you all the best for the future. ...

“Very good thank you so much...”

Nov 13,2018
Minithumbup
Danielle
Phillip Piper
By: 'Llibia'
Nov 13,2018
0 people found
this helpful
Danielle Gibbons was very helpful to beings to the ending of the process everything was updated time to time she is a hard worker her smile makes everything changes...
read full review
Comment on agent fees
I don't know
Was this helpful? Yes
By: Danielle Gibbons
Nov 14, 2018
View all comments (1)
Thank you very much for your kind review. I hope that you are very happy in your new home :) ...

“Excellent...”

Nov 12,2018
Minithumbup
Danielle
Phillip Piper
By: 'Dr Bowerman'
Nov 12,2018
0 people found
this helpful
We received excellent service from both Danielle and Phillip when purchasing our first house. Very quick to respond to questions and accommodate a viewing at short notice. We received some great advice especially from Phillip during our viewing, and Danielle's constant updates helped use ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Phillip Piper
Nov 30, 2018
View all comments (1)
Thank you for your very kind review. I'm glad to have been of help when giving advice. If you ever need our help with anything please don't hesitate to get in touch. ...

“property sale...”

Nov 10,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Chris and Dave'
Nov 10,2018
0 people found
this helpful
We had several Estate Agents value our property and chose Crosskeys to market it due to a professional, accurate and honest opinion given to us by Jack who won us over with his personality. Wise decision ! Excellent communication throughout, always informed of all viewing's ...
read full review
Comment on agent fees
Fees were very competitive
Was this helpful? Yes

“Thanks to the team...”

Nov 08,2018
Minithumbup
Rob
Katherine
By: 'Nicola and Kevin'
Nov 08,2018
0 people found
this helpful
Patience is a virtue apparently, but it is not one of mine!!! Having to wait and wait for a mortgage offer is frustrating at the best of times, however, the team at Cross Keys took this in their stride, they also offered the services of ...
read full review
Comment on agent fees
In our case, the fees were not applicable as we were the buyers.
Was this helpful? Yes

“thank you...”

Nov 06,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Mrs Trewin'
Nov 06,2018
0 people found
this helpful
i would like to thank cross keys for all the help they have given me in the sale of my property. i would especially like to mention Stefan for his kindness and consideration during a particularly challenging time of my life. he is a credit ...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Stefan
Nov 09, 2018
View all comments (1)
Thanks for your review Mrs Trewin. Much appreciated! Happy to have helped you move on :) ...

“Very professional...”

Nov 06,2018
Minithumbup
Daniel Moore
Danielle
By: 'Ken A'
Nov 06,2018
0 people found
this helpful
The marketing of the property from photographs to the literature produced was very professional. The staff were always warm and friendly and quick to respond....
read full review
Comment on agent fees
A tiny bit higher than some others but it come with the high end marketing.
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you very much for your kind review Ken. Kindest regards, Danielle ...

“Experience...”

Nov 05,2018
Minithumbup
Stefan
Rob
By: 'Andrew Duff'
Nov 05,2018
0 people found
this helpful
All in all my experience was excellent from start to finish, great communication throughout, staff I found to be very pleasant and also patient as this was a new experience for me thanks ....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Stefan
Nov 05, 2018
View all comments (1)
Glad we could help you with the purchase of your new home Andrew! All the best! ...

“Holne Chase...”

Nov 05,2018
Minithumbup
Megan Gilmour
Steve
By: 'Frank'
Nov 05,2018
0 people found
this helpful
I normally arrange my tenants myself, but due to circumstances I decided to go to an estate agents, Cross Keys were recommended, but I approached them with trepidation. What a surprise, constant contact from especially Megan, tenants found, references made, interviews taken, saving me all ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Nov 07, 2018
View all comments (1)
Hi Frank, Many thanks for entrusting your rental property to us, it was a pleasure to do Business with you and I look forward to finding you another tenant in the future. Kind regards Megan ...

“Outstanding Customer Service...”

Nov 03,2018
Minithumbup
Jack Merriott MNAEA
By: 'Amber'
Nov 03,2018
0 people found
this helpful
I had the pleasure of meeting Jack yesterday to collect my keys for my new home. Although I did not use Cross Keys as my estate agents, I received nothing but the best customer service I've ever had! The solicitors had messed up with ...
read full review
Was this helpful? Yes

“18 Jean crescent...”

Nov 01,2018
Minithumbup
Danielle
Phillip Piper
By: 'Ted Lyth'
Nov 01,2018
0 people found
this helpful
I transferred to Cross Keys following a wasted and frustrating period with another agency, in what has transpired be a wise and pleasant decision. Danielle has been very professional, pleasant and dedicated to the sale of the property, delivering viewings within days (unlike the previous ...
read full review
Comment on agent fees
Probably a little high for my liking
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you for your lovely comments for myself and Phil, we are so pleased you are happy with the services provided and we all wish you all the very best for the future :) ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
71 0 61 2 362 4 212 2 27 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(327)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(414)


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