• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
May 22,2017
Minithumbdown
Jake Brown
Megan Gilmour
By:
May 22,2017
0 people found
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Fantastic service from the guys at cross keys. Particular mention to Jake and Megan who regularly went above and beyond to help us out. In constant contact with us and sold my house for me. Superb....
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Comment on agent fees
Great deal
Was this helpful? Yes
May 22,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By:
May 22,2017
0 people found
this helpful
I generally don't leave reviews but felt compelled to inform you of the outstanding service I have received from Cross Keys as a whole but especially Rob Down. Dedicated is not a strong enough word. Nothing is too much trouble. He works above and beyond any estate agent I have ever known and I have worked in the industry. I can't praise him enough. You have found a treasure Jack....
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Comment on agent fees
Fair, as service is exceptional.
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May 22,2017
Minithumbup
By:
May 22,2017
0 people found
this helpful
Just a note to say how lovely all the staff were at Cross Keys, they were all super helpful, and made buying my first a house a breeze. Thanks so much for all your help....
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Comment on agent fees
N/A
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May 17,2017
Minithumbup
By:
May 17,2017
0 people found
this helpful
Having placed my property on the market through the Stoke branch of Cross Keys, I have to admit to being very pleasantly surprised with their professional and efficient attitude and system. As an ex Estate Agent of many years, I have little regard for the industry in general (over priced valuations / lack of service / lack of feed back etc ) but Cross Keys really surpassed my expectations. A realistic valuation, accompanied viewings, immediate feedback, and a willingness to go the extra mile in ...
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Comment on agent fees
Totally fair and they made it worthwhile by the service given.
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May 16,2017
Minithumbup
Tom Duncan DipDEA
Jack Merriott MNAEA
By:
May 16,2017
0 people found
this helpful
outstanding agent to sell or buy with. all the staff will do there best for you at all times. tom,jack and rob thank you very much....
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Comment on agent fees
good
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May 11,2017
Minithumbup
Jon Curtis MNAEA
By:
May 11,2017
0 people found
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Very happy indeedΓ°ΕΈβ„’β€š Wonderful people, professional, knew their business, & felt really looked after by them! Would happily use again & highly recommended....
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Comment on agent fees
Excellent!
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By: Jon
May 11, 2017
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Thank you James for you kind words, it has been a pleasure to help you move and I will keep my eyes open for any suitable properties for you to buy! ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By:
May 10,2017
0 people found
this helpful
Professional team that know their business, Felt happy with the valuation based on sound knowledge and excellent advise on presenting and marketing my property. The service, before, during and after my sale, which we went under offer within 6days, has been spot on and I felt like part of the family. Thank you Jon, Amiee and the team....
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Comment on agent fees
The fees are fair. Same as everybody else in this cut throat market.
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By: Jon
May 11, 2017
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Thank you Martyn for your lovely review, I am delighted you are pleased with our services and it has been a pleasure selling your beautiful home for you! All the best for the future. ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By:
May 10,2017
0 people found
this helpful
From the beginning he was supportive and enthusiastic a very capable person who gave us excellent service he really knows his field well. Thank you Jon....
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Comment on agent fees
Reasonable
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By: Jon
May 11, 2017
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Thank you so much John & Cynthia for your kind review, I hope you have both settled into your new home well! ...
May 09,2017
Minithumbup
Megan Gilmour
Jake Brown
By:
May 09,2017
0 people found
this helpful
I dealt mainly with Megan but also Jake and Carol too. I found them all to be very friendly and efficient. Whenever I emailed Megan with a query I always received a prompt response. I have had no issues at all since moving in and would recommend Cross Keys to my friends....
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Comment on agent fees
A little high for 1 person.
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May 04,2017
Minithumbup
Jake Brown
By:
May 04,2017
0 people found
this helpful
Very helpful, polite, efficient and attentive, answering our queries very quickly. Very happy with the reliable and trustworthy service we have received....
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Comment on agent fees
very reasonable.
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Apr 29,2017
Minithumbup
Megan Gilmour
By:
Apr 29,2017
0 people found
this helpful
Always extremely helpful and friendly. Made the whole experience with you easier and more personal. Was willing to help whenever we needed it, and went out of her way to do so....
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Apr 21,2017
Minithumbup
Jake Brown
By:
Apr 21,2017
0 people found
this helpful
I always found Jake to be extremely helpful, friendly and efficient. This made being a tenant with Cross Keys Estates a very good experience, and on this basis I would recommend them to others....
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Comment on agent fees
I think the fees were in line with what you would expect.
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Apr 20,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Apr 20,2017
0 people found
this helpful
From my point of initial enquiry contact on my new apartment to post moving in I am delighted to advise and recommend of the high degree of professionalism , curtesy , support and customer care carried throughout by Jake, Megan and Carol respectively. The 1 or 2 queries were addressed immediately and concluded very satisfactorily to my requirements.. This local Agency is in my opinion a first class service provider indeed....
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Comment on agent fees
very fair and reasonable
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Apr 20,2017
Minithumbup
Jake Brown
By:
Apr 20,2017
0 people found
this helpful
Jake is always been great with me on the phone. Patient! ;) It's always nice talking to him and he's always been very helpful. Good job Jake. ;) Thank you! :) Grazie mille!...
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Comment on agent fees
Would put BRILLIANT if it was free! :D
Was this helpful? Yes
Apr 18,2017
Minithumbup
Megan Gilmour
Jake Brown
By:
Apr 18,2017
0 people found
this helpful
Thanks so much to Megan and Jake at cross keys! Very helpful and friendly staff, who made the process as stress free and as swift as possible! Thanks again. From Imogen and Fiona...
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Apr 18,2017
Minithumbup
Jake Brown
By:
Apr 18,2017
0 people found
this helpful
Thanks to Jake, Megan and the rest of the team on a really successful let. You found me a great tenant and managed the tenancy really well. This was great value for money and worth every penny, prompt call backs and great liaison. I would recommend this team for great friendly service....
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Comment on agent fees
Good, competitive and good value.
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Apr 14,2017
Minithumbup
Debbie Prentice
Tom Duncan DipDEA
By:
Apr 14,2017
0 people found
this helpful
I found Debbie to be very helpfull and professional from the start to finish as she kept me informed of how my purchase was coming along and was always there to answer any questions I may have had. It made the whole process very easy and relaxed. I will be recommending Cross Keys Estates to my friends and family In the future.....
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Comment on agent fees
good
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By: Rob
May 02, 2017
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Thanks for your kind words, feedback is greatly appreciated. ...
Apr 12,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By:
Apr 12,2017
0 people found
this helpful
Top marks for Cross Keys an excellent service with my house sale. Jack gave a realistic valuation and very efficient with the marketing. Thank you Rob Debbie and Tom Keeping me well informed with viewings and feedback. I would recommend them to anyone Thinking of buying or selling their property....
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Comment on agent fees
Very competitive fees good value
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By: rob
May 02, 2017
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Hi John, Thanks so much for taking the time to leave a review! ...
Apr 06,2017
Minithumbup
Steve Jones FNAEA MARLA
By:
Apr 06,2017
0 people found
this helpful
Fantastic service from start to completion. Always let me know promptly about any viewings and responded quickly to any queries. Everyone in the office was always really friendly and helpful. Would definitely recommend....
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Comment on agent fees
Reasonable fees and I felt it was good value for the service received
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By: Aimee
Apr 07, 2017
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Thank you so much for your lovely review! ...
Apr 03,2017
Minithumbup
Jon Curtis MNAEA
By:
Apr 03,2017
0 people found
this helpful
A fantastic personal service, I really felt Jon and Aimee were always available with advice and support. Highly recommended Crosskeys....
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By: Jon
Apr 03, 2017
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Thank you Sarah for your lovely review, it is greatly appreciated. Wishing you and Andrew all the best for your future! ...
Apr 01,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By:
Apr 01,2017
0 people found
this helpful
All the members of cross keys were very helpful throughout our purchase. We were first time buyers so needed some help and they were excellent!...
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By: Rob
Apr 03, 2017
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Hi Dave, Thanks for your kind words, hope all went well on the move day and that you are settling in well to your new home! ...
Mar 31,2017
Minithumbup
Jon Curtis MNAEA
By:
Mar 31,2017
0 people found
this helpful
Very pleased with the service staff always polite and quick to respond to any queries. Sale went very smoothly would recommend Cross Keys...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Apr 03, 2017
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Thank you Shirley for your kind review, wishing you and your family all the best for the future! ...
Mar 29,2017
Minithumbup
Megan Gilmour
By:
Mar 29,2017
0 people found
this helpful
Really kind, professional and polite. We definitely recommend her as an agent. She was really helpful and made all the process really easy....
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Mar 28,2017
Minithumbup
Jon Curtis MNAEA
By:
Mar 28,2017
0 people found
this helpful
Thanks to Jon and Aimee for helping us buy our family home. They kept us up to date with the process and explained anything we needed to know. The fact we were buying this house nearly 200 miles away from our current house didn't really effect the process, Jon and Aimee made it easy! I would recommend Crosskeys for future sales or a purchase....
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Comment on agent fees
Very reasonable, they were really involved throughout.
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By: Jon
Mar 29, 2017
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Thank you Adrian & Emily for this lovely review, it is much appreciated! I hope you enjoy life in your new home and I look forward to seeing the finished result! ...
Mar 22,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Mar 22,2017
0 people found
this helpful
My past experiences of lettings agents is not great but the team at Cross Keys are a in a league above the rest. Thanks so much Jake and Megan for finding us a lovely property and for providing excellent service too. :D...
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Comment on agent fees
Average
Was this helpful? Yes
Mar 22,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Mar 22,2017
0 people found
this helpful
The service myself and my partner recieved from when we first viewed the property to the moment we collected the keys was fantastic. We felt that both jake and megan were top professionals, they were happy to answer any questions we had about the property. Top quality service....
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Mar 18,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By:
Mar 18,2017
0 people found
this helpful
Really excellent service. Really work for you as a seller. Rob especially is the best agent we have ever met. All staff are pleasant and really helpful....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Apr 03, 2017
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Hi Kev & Jo, Thanks again for the continued praise, we are delighted that we have been able to help you now both with two sales and a purchase! All the best going forward ...
Mar 17,2017
Minithumbup
Megan Gilmour
By:
Mar 17,2017
0 people found
this helpful
Excellent customer service and very helpful with any enquiries . I would recommend this estate agent for both buying and selling...
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Comment on agent fees
Ok
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By: Aimee
Mar 17, 2017
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Thank you very much for your review, I hope you'll be very happy in your new home! ...
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
When buying or selling a house, communication is the key. I have to say that these guys were perfect throughout. I had a phone call ever week and although things were not always going to plan, I was reassured and my worries addressed. Great company to work with....
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Comment on agent fees
I was a buyer not a seller.
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By: Aimee
Mar 17, 2017
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Thanks so much for the review Mark, really hope you're happy in your new home! ...
Mar 17,2017
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By:
Mar 17,2017
0 people found
this helpful
Great guys with great personalities and fab at there jobs! :))))) Highly recommended! All the guys who were involved with the sell of our home were very perfessional and forthcoming with each stage of sell....
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Comment on agent fees
Good
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By: Jon
Mar 22, 2017
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Thanks Anita & Mark for your kind review, it is most appreciated! I hope you have settled into your lovely new home! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 0 36 0 238 2 127 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(146)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(309)

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