Cross Keys Estates
4.9/5, 973 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 454 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
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“mr Bruce kirk...”

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May 29,2020
Minithumbup
Rob Down MNAEA
Lynne Duncan
By: 'Bruce Leonard Kirk'
May 29,2020
0 people found
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There was never a question which estate agent I was going to pick. I have received excellent service , from Crosskeys . Rob, Fiona, Dan, Danielle and Lynn....
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“I’m a first time buyer and after struggling t......”

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May 26,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Lily Linggard'
May 26,2020
0 people found
this helpful
I’m a first time buyer and after struggling to find anything we loved I was feeling very down hearted! However both Fiona and Danielle reassured me it would happen and within a couple days I had found my dream house! I put an offer ...
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“Amazing client care....”

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May 16,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Laura day'
May 16,2020
0 people found
this helpful
Amazing client care, especially from Danielle who went above and beyond, always at the end of the phone when needed, great at informing you of viewings, with an sms service along with being able to login to the online feedback file where you can see ...
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“From start to finish I can't fault cross keys......”

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May 05,2020
Minithumbup
Fiona Wetton
Jack Merriott MNAEA MARLA
By: 'Jo Bookless-Browne'
May 05,2020
0 people found
this helpful
From start to finish I can't fault cross keys in any way, they sold my property very quickly after having over 20 viewings in just over a week and they have kept me updated ever since... even during the lockdown we have received regular updates and ...
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By: Jack Merriott
May 05, 2020
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Thank you so much for such a lovely review. We always try to give the best possible service at all times and under all circumstances. ...

“Excellent service all round from cross keys, thank you!...”

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May 04,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Lewis'
May 04,2020
0 people found
this helpful
Excellent service all round from cross keys, during our search for a property we dealt with both offices and everybody we met couldn't do enough for us! Danielle and Fiona in the mutley branch were particularly amazing... so glad we found our house through cross ...
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“Extremely helpful when i first viewed and mov......”

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Apr 10,2020
Minithumbdown
Lynne Duncan
By: 'Sam Penfold'
Apr 10,2020
2 people found
this helpful
Extremely helpful when i first viewed and moved into the property. Very good relationship throughout my tenancy. When it came to moving out the amount taken from my deposit was extortionate. £132 for a cleaner, the flat was throughly cleaned and i left it in the ...
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“Just sold my property with them today and rea......”

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Mar 31,2020
Minithumbup
Rob Down MNAEA
Lynn Daw
By: 'Stephanie tickle'
Mar 31,2020
0 people found
this helpful
Just sold my property with them today and really couldnt recommend them enough...they have been amazing from start to finish. Always easy to contact and very helpful and did a great job at finding viewings...
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“Huge thanks!...”

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Mar 23,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Jo Stapleton'
Mar 23,2020
0 people found
this helpful
We cannot thank the Team at Crosskeys enough. Lynn Daw in particular was extremely helpful and went above and beyond to negotiate a challenging purchase. We feel sure that it was because of Lynn's constant efforts to ensure communication and reassurance for us at all ...
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By: Lynn Daw
Mar 24, 2020
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Thank you for the review Jo, very much appreciate you taking the time to give feedback. So glad everything turned out well for all concerned on a very difficult sale to say the least. Hope all went well on moving day. Best wishes Lynn ...

“I've been living in a property by cross keys ......”

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Mar 23,2020
Minithumbdown
By: 'Courtney'
Mar 23,2020
0 people found
this helpful
I've been living in a property by cross keys for the last year and a half, when moving into the property we noticed damp salts above the window, we were told it would be sorted, it's a been a year and 4 out 4 walls in the ...
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By: Craig Duncan
Mar 24, 2020
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As you are fully aware, the Landlord spent in excess of £1,200 on the property to solve some of the issues within the last 4 months (including a new upvc back door). It was hoped that the remedial works that were completed on the roof had stopped the issue but it seems there in now a different problem. You are also fully aware that a contractor was booked to do the works but had to decline in the last couple of weeks due to his workload so we were let down (basically he disappeared off the fac ...

“Good team all on time.I recommend to other pe......”

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Mar 20,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'KRZYSZTOF Danowski'
Mar 20,2020
0 people found
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Good team all on time.I recommend to other people to use them.Very helpfull.Have a good team.Very nice to people.Very popular agency...
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By: Fiona Hardie
Mar 20, 2020
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Hi Krzysztof, we are happy to be helping you with your purchase. We will try our best to make sure this goes as smoothly as possible for you & thank you for your lovely kind review we really appreciate this. ...

“Excellent service, Danielle went above and be......”

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Mar 18,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Rachel Lisa Bennett'
Mar 18,2020
0 people found
this helpful
Excellent service, Danielle went above and beyond to get the sale completed. I would completely recommend them to anyone selling in the Plymouth city centre areas....
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By: Fiona Hardie
Mar 20, 2020
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Hi Rachel, Thank you so much for your lovely review, we wish you all the best. ...

“whole team was very helpful and nice, would h......”

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Mar 16,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Tommy Martin'
Mar 16,2020
0 people found
this helpful
whole team was very helpful and nice, would help with anything I was unsure of and went the extra mile to make sure everything worked out for me, could not recommend enough...
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“I have always had a good experience with Caro......”

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Mar 15,2020
Minithumbup
Jo Rees
Carol Huxham
By: 'John hatrick'
Mar 15,2020
0 people found
this helpful
I have always had a good experience with Carol , Jo and the team . Job relocation only reason for moving. They will try and accommodate you when possible. Do wishing you all best. John...
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“I am just about to exchange on my property and ......”

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Mar 13,2020
Minithumbup
Fiona Hardie
Jack Merriott MNAEA MARLA
By: 'Chris Sanders'
Mar 13,2020
0 people found
this helpful
I am just about to exchange on my property and would just like to say that Cross Keys have been absolutely superb throughout the whole process. Jack's enthusiasm in what he does is very evident, from advising and assisting in getting the property for sale, ...
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By: Fiona Hardie
Mar 20, 2020
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Hi Chris, Thank you for such a lovely review the whole team at Cross keys Estates really appreciate this. We are happy that we managed to get this one sold for you. If we could be of any help in the future for you then please do not hesitate to contact us, Besh wishes :) ...

“Any problems I have had, they dealt with quick......”

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Mar 13,2020
Minithumbup
Carol Huxham
Laura Grubb
By: 'Lena'
Mar 13,2020
0 people found
this helpful
Any problems I have had they dealt with quickly and kindly . Cross keys have been brilliant throughout the year, very efficient service . Thank you son much...
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By: Laura Grubb
Mar 18, 2020
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Thank You for the lovely review for the team Lena, Wishing you all the best. ...

“Really great experience viewing and renting t......”

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Mar 12,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Charles Cooper'
Mar 12,2020
0 people found
this helpful
Really great experience viewing and renting through this team. Appreciated the effort in taking floor plans even for rentals, which helped understand properties before viewing....
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“I found the whole team very professional, cou......”

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Mar 07,2020
Minithumbup
Fiona Hardie
Yvette Beer
By: 'Elaine Dorrian'
Mar 07,2020
0 people found
this helpful
I found the whole team very professional, courteous and polite. Thats all I have to say really . one two three four five...
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By: Fiona Hardie
Mar 20, 2020
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Hi Elaine, Thanks so much for the review we really appreciate it :) ...

“We put are bungalow on with cross keys estate......”

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Mar 02,2020
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Hardie
By: 'Mrs. Sellwood'
Mar 02,2020
0 people found
this helpful
We put are bungalow on with cross keys estate agents on the Friday and they found use a buyer on the Monday many thanks to all the staff at cross keys wonderful service Jack and Fiona...
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By: Fiona Hardie
Mar 05, 2020
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Thank you for your lovely review. Myself and team really appreciate it :) ...

“Very professional kind and helpful , would u......”

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Feb 28,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sue Watson'
Feb 28,2020
0 people found
this helpful
Very professional kind and helpful , would use these agents again if need , kept us updated with things and very patient with my financial matters...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your review Sue! It is really appreciated! ...

“Very professional kind and helpful , would u......”

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Feb 28,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sue Watson'
Feb 28,2020
0 people found
this helpful
Very professional kind and helpful , would use these agents again if need , kept us updated with things and very patient with my financial matters...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your review Sue! It is really appreciated! ...

“Sold after four weeks with Cross Keys...”

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Feb 25,2020
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Sarah Garde'
Feb 25,2020
0 people found
this helpful
I had been using an agent for 4 months without selling my property to then speak to a friend who had sold hers within a week by Rob Down at Cross Keys. After 4 weeks of the property being for sale with Cross Keys I have finally ...
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“Excellent experience using Cross Keys Stoke o......”

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Feb 25,2020
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Laura Bergerman'
Feb 25,2020
0 people found
this helpful
Excellent experience using Cross Keys Stoke office. Property sold in less than a week and the team made it a stress free process. Excellent communication throughout, they kept me informed at every stage. All staff members were very helpful, professional and even went the extra ...
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“I would just like to thank Danielle and all t......”

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Feb 24,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Samantha Bell'
Feb 24,2020
0 people found
this helpful
I would just like to thank Danielle and all the team in helping with our move! Danielle and Fiona were always so patient and friendly even after the 10th phonecall of the day..... We love our new House and cannot wait to start making it ...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your lovely review! Wishing you and your family all the best in your new home! :) ...

“Fantastic local Estate Agent...”

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Feb 21,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Harley Unwin'
Feb 21,2020
0 people found
this helpful
The team at Cross Keys gave us excellent advice on how to prepare our property for sale. The photos are so important and the ones they took were brilliant; I’m sure that’s the reason we had so much interest in such a quick ...
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By: Danielle Gibbons
Mar 05, 2020
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Thank for your kind comments Harley, we're glad to hear you are happy with our services! ...

“Amazing Team...”

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Feb 20,2020
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Wetton
By: 'Natasha Martin'
Feb 20,2020
1 people found
this helpful
I have nothing but praise for cross keys mannamead. Fiona and jack went above and beyond to ensure our house got the interest it deserved. Nothing was too much trouble and Fiona Hardie, Yvette and Danielle were always at the end of the phone if ...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your kind review Natasha! :) ...

“Staff who go above and beyond...”

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Feb 11,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Ashleigh davies'
Feb 11,2020
0 people found
this helpful
First time moving from a council property (flat) to a 3 bedroom house. Everything they did was amazing and always went above and beyond to help me and my family. 100% recommended them and all there lovely staff...
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By: lynne duncan
Feb 11, 2020
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Thank you Ashleigh for such a lovely comment. I hope that you and the family will be very happy there. ...

“I have dealt with many estate agents in my ti......”

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Feb 10,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Alice Dunne'
Feb 10,2020
0 people found
this helpful
I have dealt with many estate agents in my time and I have to say this was far the best experience I have had. Lynne and Laura were fantastic; both very helpful, friendly and professional....
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By: Laura Grubb
Feb 10, 2020
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Thankyou for the lovely review Alice and we hope that you will be very happy in your new home! ...

“As a first time tenant, working with the Cros......”

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Feb 10,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Luke Coffey'
Feb 10,2020
0 people found
this helpful
As a first time tenant, working with the Cross Keys lettings team was a pleasure. Laura, Jo, Carol and Lynne were polite, friendly and professional from the start. The team went out of there way on a few occasions to accomodate my short time frame, ...
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By: Laura Grubb
Feb 11, 2020
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Thankyou Luke for your kind words. We hope you will be very happy in your new home! ...

“Rental process...”

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Feb 08,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Emma Matthews'
Feb 08,2020
0 people found
this helpful
Cross Keys Estates have been very helpful throughout the whole process, from the minute we placed a holding fee down to getting a confirmation email confirming our rental! Laura especially has been super helpful, constantly keeping us updated on everything....
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By: lynne duncan
Feb 10, 2020
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Thank you Emma for a lovely review. We hope that you will be very happy in your new home. ...

“Quick and hassle free...”

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Jan 31,2020
Minithumbup
Lynn Daw
Daniel Moore
By: 'Rob Thompson'
Jan 31,2020
0 people found
this helpful
Having just completed on my property, I can happily give an excellent review to the agents that have dealt on my behalf. They are Jack Merriot, Craig Duncan, Rob Downs, Lynn Daw and Daniel Moore. They have all gone above and beyond. It has been ...
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By: Daniel
Jan 31, 2020
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Thank you Rob for your comments. We wish you all the best for the future. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates