• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Nov 14,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Jon'
Nov 14,2017
0 people found
this helpful
Fantastic service,from the beginning What should have been a simple transaction,no chain,did not prove simple! jon and Craig were wonderful,kept me in touch,and were just SO helpful I do not live in Plymouth,Jon did the viewings and kept me informed after each one...
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By: Jon
Nov 15, 2017
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Thank you so much for such a lovely review, I am so pleased that you have found our service to be fantastic and I would like to wish you all the best for the future! ...
Nov 13,2017
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'Sean M'
Nov 13,2017
0 people found
this helpful
From my very first enquiry the service I received was First Class. Every single interaction with the staff of Cross Keys was a pleasurable experience. The attention to detail was of particular note, I even received a phone call from the office to tell me their agent (Jon) was going to be five minutes late due to traffic. At our first meeting I was fully appraised of the current market situation and it was obvious that Cross Keys had excellent market knowledge. Following the house going on the...
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Comment on agent fees
Very competitive and excellent value and service for money.
Was this helpful? Yes
By: Jon
Nov 13, 2017
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Thank you so much Sean for your lovely review, I'm delighted to hear that you are so happy with our service! ...
Nov 13,2017
Minithumbup
Megan Gilmour
By: 'Angela'
Nov 13,2017
0 people found
this helpful
We have been using Crosskeys for over 3 years and the service we have received from the Mannamead team and in particular Carol and Jake has been consistently excellent. Earlier this year our tenants moved out and Megan took over as our liaison with Crosskeys and I'm delighted to say that her approach and service has been excellent too and we are looking forward to our new tenants moving in shortly....
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Comment on agent fees
Value for money and the peace of mind they bring us
Was this helpful? Yes
By: Megan Gilmour
Nov 14, 2017
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Hi Angela! thank you from the whole team, we really appreciate your kind comments and hope your new tenants will be happy in their new home. ...
Nov 11,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Happy Client'
Nov 11,2017
0 people found
this helpful
Professional and knowedgable of area and property type I was looking to sell. Enthusiastic without the unnecessary flannel. Polite and courteous. Emails and telephone calls dealt with in a tinely manner. Office staff friendly, helpful and equally up to speed with the day to day happenings eith regard to my property sale. Pheobe Williams in particular. My property sold on the first viewing , negotiations were skillfully dealt with to achieve asking price. From that point to completion was a smoot...
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Comment on agent fees
Fair and competitive.
Was this helpful? Yes
By: Jon
Nov 11, 2017
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Thank you so much for your kind review, I'm delighted to hear such good things about our service! You had a lovely property which was a pleasure to help sell... wishing you all the very best for the future! ...
Nov 08,2017
Minithumbup
Jon Curtis MNAEA
By: 'Deb Hinchcliffe'
Nov 08,2017
0 people found
this helpful
Thank you so much to you and your team for the professional help, advice and support during the recent sale of Hinton Court. I knew it would never be easy but thankfully due to Crosskeys dogged determination we eventually achieved a sale albeit after a long protracted legal wrangle all due to the lease. Your updates were particularly helpful and it was reassuring to know that you were in my corner. Thanks once again. I would have no hesitation in recommending Crosskeys to friends or relati...
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Comment on agent fees
The fee was fair as a vendor and the agent earnt every penny.
Was this helpful? Yes
By: Jon
Nov 08, 2017
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Thank you so much Debs for your lovely review, it really does mean a lot to myself and the rest of the team here in the Mannamead Office. Wishing you all the best for the future and you know where we are if you ever need us! ...
Nov 08,2017
Minithumbup
Steve Jones FNAEA MARLA
Megan Gilmour
By: 'Daniel'
Nov 08,2017
0 people found
this helpful
I bought my house over four years ago from Cross Keys Estates and had a great service, and when deciding to rent the property out, to faciltate a relocation for work, I knew that I would be in safe hands the second time around. Cross Keys were able to work around me and were able to respond quickly and professionally at all times. From coming over the same day to value the property and to talk me through the options; to coming at short notice to sign agreements and take photographs; and now to k...
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Comment on agent fees
Cross Keys Estates charge fair fees - Fees were at/below what I expected, and were reasonable to both landlord and tenant.
Was this helpful? Yes
By: Megan Gilmour
Nov 09, 2017
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Thank you very much for your lovely comments! on behalf of myself, Steve, Carol and Jake we thank you for using Cross Keys Estates and look forward to continuing our ongoing relationship with you. ...
Nov 07,2017
Minithumbup
Jon Curtis MNAEA
By: 'Jane Lloyd'
Nov 07,2017
0 people found
this helpful
Excellent service from cross Keys. John was particularly helpful and always returned my calls and dealt with any issues or questions I had along the way. My stress level was kept low as everyone at this branch was very helpful and easy to talk to. I can't thank them enough for all the assistance I had and would most definitely use them again. Many thanks to Cross Keys and especially John....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jon
Nov 08, 2017
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Thank you so much Jane for your kind review, I hope you will be very happy in your new home! ...
Nov 06,2017
Minithumbup
Daniel Moore
Jon Curtis MNAEA
By: 'Carol Ager'
Nov 06,2017
0 people found
this helpful
We have nothing but good things to say about Crosskeys at Mannamead. They have made selling our property so easy,we've not had to worry about anything they have done it all. Their fees are more than fair too....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 07, 2017
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Thank you so much Carole for taking the time to write us a review, I am delighted to hear such good things about our team! Wishing you all the best for the future! ...
Nov 03,2017
Minithumbup
Tom Duncan DipDEA
By: 'Anthony ex londoner'
Nov 03,2017
0 people found
this helpful
Without these guys help my dream move would be dead went above and beyond to get my family to Devon top quality estate agents please use them and jack is top guy with a warm approach many thanks to Craig also who kept us in touch all the way Thanks a million....
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Comment on agent fees
Excellent reduced them for my move
Was this helpful? Yes
Nov 03,2017
Minithumbup
Megan Gilmour
By: 'Darren'
Nov 03,2017
0 people found
this helpful
This was my first time renting a property and both Jake and Megan have made the process really smooth and easy to understand. They have been extremely helpful and responded in a very timely manner to any questions or queries that I had. Would recommend to anyone...
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By: Megan Gilmour
Nov 06, 2017
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Thank you very much for your kind comments, all the best in your new home. ...
Nov 01,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Rosie'
Nov 01,2017
0 people found
this helpful
AMAZING! The staff at cross Keys are so helpful and supportive and make sure the whole process is as smooth as possible. Plus, they have 2 lovely border terriers that greet you when you walk through the front door. What more could you want? Best estate agents ever...
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Comment on agent fees
Good
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By: Jack Merriott
Nov 02, 2017
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Thank you so much for your kind review. I am so glad that we were able to help your family start a new life down here in Plymouth. We hope the moving in goes smoothly. ...
Oct 30,2017
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'C. Ashton'
Oct 30,2017
0 people found
this helpful
Jack and Tom both provided me with very helpful advice and local knowledge when I initially approached them to buy a house. They were honest and did not push options that would not be interested in and I was thoroughly impressed with the overall service and attention I received during the whole process. Would highly recommend their professionalism and services!...
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By: Jack Merriott
Oct 30, 2017
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Thank you so much for your kind words, we do aim to be as helpful as possible and would strongly agree, being a local agent does mean we can offer the best advice and knowledge. I hope everything goes well with your purchase. ...
Oct 24,2017
Minithumbup
Jon Curtis MNAEA
By: 'LAS'
Oct 24,2017
0 people found
this helpful
First used them to purchase a property earlier in the year and recently sold through them too - less than 6 weeks from offer to completion! Had viewings within hours of signing up. Love Jon's friendly and outgoing personality; couldn't recommend him enough. Thank you Cross Keys....
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Comment on agent fees
On par with other Agents.
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By: Jon
Oct 24, 2017
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Thank you so much Lynette for your kind review, I'm so pleased that the process has gone very smoothly and that you are happy with our service! Wishing you and your family all the very best for the future! ...
Oct 19,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Jake'
Oct 19,2017
1 people found
this helpful
I initially advertised my property wth another agent in Plymouth and had the property on with them for quite a while but nothing came of it. Fortunately I recevied an email from Jon who had noticed my property on the market. I originally bought the house when it was sold with Cross Keys and thought they were great so I gave them a go at selling the house. They managed to get full asking price on the house (minus a couple of items of furniture) so I was very happy with that. They were also ve...
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Comment on agent fees
Good - Competitive
Was this helpful? Yes
By: Jon
Oct 20, 2017
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Thank you Jake for your kind review, I am pleased that you have found our service to be good the second time around as well! We always endeavor to have the best communication so your comments will be noted and we will be sure to get back to the perfect standard you received last time! ...
Oct 16,2017
Minithumbup
By: 'B. Baxter'
Oct 16,2017
0 people found
this helpful
During my property search, Cross Keys were the only estate agents who did not bombard me with irrelevant listings and who found me three properties exactly matching my search criteria to view. They were knowledgeable and helpful about the local area and the individual properties that I was viewing. I would not hesitate to use them again in the future,...
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Was this helpful? Yes
Oct 11,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'MarkyMark'
Oct 11,2017
0 people found
this helpful
This was my first venture into renting and the team at Cross Keys made this an easy, relaxed one but done with a professional manner. With my initial viewing with Jake, I found his relaxed, honest but informative approach great and was instantly sold on the place because of this. Then through securing of the flat to moving in and beyond, Megan has been brilliant. Always on hand when I have small or stupid question, wanting to make sure your move in was hassle free and that any problems were repo...
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Comment on agent fees
Fees were competitive but reasonable, cheaper than a few other agents.
Was this helpful? Yes
Oct 01,2017
Minithumbup
Jon Curtis MNAEA
By: 'Carolyn'
Oct 01,2017
0 people found
this helpful
Jon has been a dream to work with from start to finish. Pushing and pushing and pushing for viewings, updating us (or asking a colleague to do so) after every one, replying to phone calls/E-mails within minutes. I cannot thank him enough. I have never known Estate Agency service like it. We have another house to sell soon and we will be straight back....
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Comment on agent fees
We were able to negotiate to the fee we were prepared to pay. Having said that, I have noticed that fees are dropping even lower in other EAs, so there might well be room for further negotiation next time!
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Carolyn for taking the time to write a lovely review... I am delighted to have had the opportunity to sell the property for you and I look forward to the next one! ...
Oct 01,2017
Minithumbup
By: 'Pete Murphy'
Oct 01,2017
0 people found
this helpful
From viewing to completion the team at Cross Keys were very professional and excelled in all aspects of the sale. I first met with Jack and several other agents from various companies and I was very impressed with Jack's local knowledge and honest approach. Rob took some very impressive pictures of the property, which when added to their report presented the property to the right sort of buyer. All the members of the team including Tom and Debbie kept me well informed with regular contact a...
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
Sep 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr Darren Stockton'
Sep 29,2017
0 people found
this helpful
Cross keys estate agents made the selling of our house the most stress free experience it could be. We met with Jack for our initial meeting and he made us feel so at ease with the whole process. He outlined all the difficult terminology and put this in to plain English which made it so easy to understand. His personal approach made us feel like we were the only clients he was dealing with and throughout the whole process we felt they delivered a very personal service. The whole team at Cross Ke...
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Comment on agent fees
Cross Keys estates agents fees were the most competitive in the city with no hidden extras. This was really appreciated as the whole process of house selling is very expensive. This low fee really helped us to put more money towards other costs.
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2017
View all comments (1)
It was a real pleasure, it seemed natural for us to help you with the sale as you bought it from us a your very first home. It was lovely to know that you started off the property ladder with us and we helped you on to the next step if it. We hope you will be happy in your new home. If you ever need us again in the future, you know where we are. Thank you for your kind words, they are truly appreciated by the whole team. ...
Sep 25,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Mr S Watt's'
Sep 25,2017
0 people found
this helpful
The service we received from Cross Keys was excellent. All the staff were very professional, genuine and actually seemed to care about getting a good deal for us. They handled the whole process without any of the usual fuss and drama we've experienced with other agents in the past. We followed their sound advice throughout and are extremely happy with the outcome....
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Comment on agent fees
In-line with the market
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Steve & Lydia for your kind words of praise for our team, we are delighted that you have found our services to be top quality and I hope you will be very happy in your beautiful new home! ...
Sep 25,2017
Minithumbup
Jon Curtis MNAEA
By: 'Robyn'
Sep 25,2017
0 people found
this helpful
Brilliant estate agents for both sale and purchase. Jon and Phoebe were really helpful throughout both our transactions, quick to respond to emails and phone calls making the process really smooth for us. They acted throughout with our best interests first. Thank you!!...
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Comment on agent fees
Fees for our sale were really reasonable, a lot lower than we were quoted by other local estate agents and they were worth every penny!!
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Robyn for such a lovely review, we hope that you and Jed enjoy your lovely new home! ...
Sep 06,2017
Minithumbup
Tom Duncan DipDEA
By: 'Mark Riddell'
Sep 06,2017
0 people found
this helpful
Tom at Cross Keys has been very helpful indeed helping me to sell my house. Even when I had a problem with Solicitors, he helped to sort the problem out. Actually during the whole process of selling my house Tom of Cross Keys has been so helpful. I will always use Cross keys for my future house sales....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Jon Curtis MNAEA
By: 'Chantell'
Aug 30,2017
1 people found
this helpful
Very efficient. Kept us informed constantly with progress and relevent updates. Very polite and well mannered. Very accommodating when arranging viewings....
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Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, I hope you are enjoying your new home! ...
Aug 25,2017
Minithumbup
Jon Curtis MNAEA
By: 'Kieran'
Aug 25,2017
1 people found
this helpful
Thank you to the team at Cross Keys for your help selling our flat, Phoebe particularly for chasing the solicitors and keeping us updated at all times!...
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Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! ...
Aug 25,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Paul'
Aug 25,2017
0 people found
this helpful
The team were friendly and welcoming. They kept me involved in the process with good communication throughout. It was a pleasure to deal with them. Thank you....
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Comment on agent fees
Unknown as I was purchasing
Was this helpful? Yes
By: Jon
Aug 31, 2017
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Thank you Paul for writing us a good review, it is greatly appreciated! I hope that Ben is enjoying his new home! ...
Aug 22,2017
Minithumbup
Megan Gilmour
Daniel Moore
By: 'Maggie and Jack'
Aug 22,2017
0 people found
this helpful
Brilliant service from Cross Keys Estates. This was our first time renting and was extremely helpful throughout the process to finally moving in. We are really happy with the property and have received help during our move in. The staff were really friendly, and thank you to Daniel for welcoming us into the office. Thank you Megan for helping us move into our new home to which will help us to continue our studies at university. Thank you for also understanding our situation and going through eve...
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Comment on agent fees
Good. Reservation fee was a bit expensive.
Was this helpful? Yes
Aug 21,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
The people we bought our property off was cross keys and I'm really outstanded by the effort of Tom & Rob and the quality of service that has been provided. Rob stayed behind extra one evening to show us the property and Tom has shown myself and family around twice after! Both answered all queries and really appreciate the effort of them both!...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Jon Curtis MNAEA
By: 'James and Fiona'
Aug 15,2017
1 people found
this helpful
Firstly we would like to thank Jon for your fantastic service. Jon has an infectious enthusiasm and warmth. Cross Keys took over our property from another agent and We received two offers on the first day, one of which we accepted. Unfortunately the buyer pulled out and we thought we would lose the ongoing purchase. But Jon came back from his well deserved holiday,lined up a load of viewings and sold it again! We honestly can not thank you enough! We would also like to thank Phoebe for keeping u...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Aug 16, 2017
View all comments (1)
Thank you so much for taking the time to write such a nice review, I'm glad that you are pleased with our service and I hope all goes well when you move into your new home on Friday! ...
Aug 09,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'christie'
Aug 09,2017
0 people found
this helpful
Rob and Tom were both really good throughout the entire process. Tom sent emails over with all the key information and Rob was available for any general enquiries. Rob always returned calls if he wasn't available and always called back when promised. Jack was also very friendly and welcoming when we picked up the keys....
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Aug 04,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Marcus'
Aug 04,2017
0 people found
this helpful
I could not be happier with the service and approach received from Rob, Jack and the rest of the Cross Keys team. The photos they took of my home were exceptional, they were proactive from appointment to completion and they provided a friendly and professional service throughout. Thank you!...
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Comment on agent fees
good
Was this helpful? Yes
By: Jack
Aug 04, 2017
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We are so pleased that this sale went quickly and with hitches at all. Enjoy your new home and life together. Best wishes from Jack and all the team at Cross Keys Estates. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 41 1 260 2 141 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(176)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(326)


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