• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Aimee Mitchell
    Aimee Mitchell
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Molly Mucha-Cable
    Molly Mucha-Cable
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jan 20,2017
Minithumbup
By:
Jan 20,2017
Featured Review
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I would like to say that I am very happy that miss Megan, Molly and Jake were very helpful in everything I needed. I got to move as quickly as possible and I'm so happy that they're always on hand. Wish all the best for them and a lot of success. Many many thanks for everything. Hope you keep making your guests happy....
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Good
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Jan 16,2017
Minithumbup
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Jan 16,2017
Featured Review
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All staff were very professional, helpful, and friendly from the first viewing to the completion of our purchase. As first time buyers the team helped us through the process, and we were kept updated throughout. A very positive experience....
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Jan 16,2017
Minithumbup
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Jan 16,2017
Featured Review
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I have just finalised the paperwork on a rental property from Cross Keys in Mannamead Road, the agents are very informed and professional, the whole experience was stress free and I wish to thank Jake and Megan for their attention to detail and would highly recommend this agency....
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Comment on agent fees
Slightly higher than other agents but the service was tiptop.
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Jan 11,2017
Minithumbup
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Jan 11,2017
Featured Review
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Aimee was very friendly and professional throughout. The completion of the sale actually took a very long time due to legal issues which were beyond the control of Cross keys, but Aimee still kept me updated by phone and e mail and did her best to keep the process moving. Overall a very positive experience from her and the agency....
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Comment on agent fees
the fee's were in line with industry standard.
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By: Aimee
Jan 11, 2017
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Thank you so much for the lovely review, hope you're all settled in your home!....
Jan 10,2017
Minithumbup
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Jan 10,2017
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Aimee was extremely helpful when buying my property. Always keeping me up to date with progress throughout this stressful time....
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N/A
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By: Aimee
Jan 10, 2017
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Thank you so much for the lovely review!....
Jan 09,2017
Minithumbup
By:
Jan 09,2017
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After viewing many flats with different agents I met Tom who Was on time very smart had all the information on the property and knew his job. Even though I Was buying at the lower end of the market I felt important and a valued customer. I also dealt with rob while Tom was on holiday the whole buying process was stress free . I also liked their quirky offices with antique furniture Whether buying or selling you can't go wrong with cross keys estate agents....
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Comment on agent fees
Good
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Jan 03,2017
Minithumbup
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Jan 03,2017
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Jake has been very helpful, was interested to understand what sort of property I was looking for and within 3 weeks, has managed to find somewhere to suit me. Thank you! Would definitely recommend!...
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Comment on agent fees
Good
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Jan 03,2017
Minithumbup
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Jan 03,2017
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All staff very friendly, helpful, professional and efficient in their dealings. They have been really easy and straightforward to work with, and we would not hesitate to recommend their services to others....
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By: Jack Merriott
Jan 03, 2017
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Many thanks for your nice comments. We are only too pleased to help.....
Jan 03,2017
Minithumbup
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Jan 03,2017
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Would highly recommend cross keys letting agents after their fantastic support towards helping me move in.Every single questioned answered within a few hours and always happy to help...
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Dec 15,2016
Minithumbup
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Dec 15,2016
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We recently purchased a property through Cross Keys after a number of months of dealing with a large number of Estate Agents within the area. Of all the Agents that we had contact with (including another where we were purchasing a property that fell through last minute) the staff at Cross Keys were far and above the most professional,, diligent, helpful and friendly. They set expectations appropriately, dealt with us, as stressed-out buyers in a courteous and timely manner and were always willin...
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Dec 09,2016
Minithumbup
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Dec 09,2016
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Today is our moving day. Cross keys found us a buyer within a week of being on the market. Altogether from start to finish the whole process has taken 9 weeks. They have the perfect combination of skills and expertise within the team to help guide you through your move. The high quality service was consistant from start to finish. Thank you so much to everyone at Cross Keys....
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Comment on agent fees
Very reasonable and well worth every penny.
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Dec 09,2016
Minithumbup
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Dec 09,2016
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Very pleased with how Jake and Megan handled things with us, any issues we had were quickly solved and we were kept in contact with and up to date the whole time we were waiting to get the keys. We are now a very happy couple who are looking forward to starting their future in their first home. Thank you :-)...
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Comment on agent fees
Very pleased with the fee's. They were very affordable.
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Dec 08,2016
Minithumbup
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Dec 08,2016
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Aimee and Jon sold our house in Peverell Plymouth in August 2016. We were really impressed with the help and support we received. Jon was immediately very positive about our house and the chances of selling. We were given plenty of notice for viewings and a relaxed, smiley, positive approach from Aimee really helped with the selling nerves! We have relocated with our 3 children and Cross Keys made the whole process less of a struggle. Thank you for a fantastic job....
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By: Jon Curtis
Dec 08, 2016
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Thank you for such a lovely review Anna! Wishing you all the very best for the future!....
Dec 02,2016
Minithumbup
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Dec 02,2016
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Named agents have been very helpful, very keen to help and very polite. I am very satisfied with the process whole way through. Very much appreciated....
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Comment on agent fees
Due to deposit charges as the rent charges it weren't too bad. I'm quite happy with fees.
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Nov 30,2016
Minithumbup
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Nov 30,2016
0 people found
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I think crosskeys are great,the best estate agents in plymouth.i wouldn't use anyone else ,from start to finish they were so helpful and friendly and they got us offers on the table at the end of the first day of viewings thank you so much jack,Craig,rob and tom...
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Comment on agent fees
Very good
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By: Jack
Nov 30, 2016
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You are too kind. It was our pleasure to look after your sale.I must admit that having 22 viewings in 2 days was a new record for us as was getting 9 over asking price offers !!! You know where we are if you need us again xx....
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
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Comment on agent fees
The fees are very competitive!
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Nov 26,2016
Minithumbup
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Nov 26,2016
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Very pleased with the service we received, a fair valuation, a very good listing, plenty of viewings and my questions were answered when I needed them to be. Thanks all!...
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Nov 26,2016
Minithumbup
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Nov 26,2016
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Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
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Comment on agent fees
The fees are very competitive!
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By: Jack
Nov 26, 2016
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A heartfelt thank you to you and your sisters for trusting us to sell your mum's house. I know how emotional this was for your entire family and I am so glad that it has gone to another family who will make as many new memories in it as you have of it.....
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
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Hi, everybody ,just had confirmation of my house being sold. thanks to all its been an easy ride due to the professional way we have been treated, especially from rob and tom and of course jacks advice.I would not hessitate to reccomend cross keys to allwho read these reviews....
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Comment on agent fees
good
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Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
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From start too finish our sale was handled exceptionally well. Good quality viewings as well as clear and precise feedback. Dealt with Jack initially, then mostly Tom( viewings and great feedback), with Rob negotiating the offers . Would definitely recommend in the future. Once again thank you lads for all the hard work....
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Comment on agent fees
Fees were negotiated and got value for money.
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By: Rob Down
Nov 23, 2016
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Hi Gavin & Pat, Many Thanks for taking the time to leave us a review, it is always nice to come in of a morning to such fantastic feedback. Fingers crossed for a smooth transaction and best of luck with all future endeavors.....
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
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From first contact to the finish, Cross Keys (Stoke Branch) we really efficient/helpful/approachable and friendly. They kept us up to date and in the loop at all times, nothing was to much trouble. I would definitely recommend them. Everyone I spoke with in the branch were lovely thank you, with special thanks to Rob....
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Comment on agent fees
I think the fee quoted was what I expected, so good for all the work and time they put in to selling our house.
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By: Rob Down
Nov 23, 2016
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Hi Dave & Helen, Thank you for your kind words, it has been a pleasure and fingers crossed for a smooth exchange and completion! All the best....
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
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Having recently rented a flat,which I have not done before,Megan made the process an extremely positive experience. She was really efficient and professional from the time she showed me the flat to the time I signed my tenancy. Nothing was too much trouble and she kept me up to date with the progress and took me through every step of the process.I would definitely use Cross keys again....
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Comment on agent fees
Excellent value for money.
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
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Jon was very professional through the process. We ran into a few problems which we weren't happy about but Jon worked hard to get the outcome we hoped for....
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Comment on agent fees
Good
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By: Jon Curtis
Nov 21, 2016
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Thanks Danielle for your lovely review. Wishing you all the very best for the future.....
Nov 13,2016
Minithumbup
By:
Nov 13,2016
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I have had a positive experience from Aimee. When I was buying my house Aimee kept me in the loop the whole step of the way, she is very conscientious and great at her job. I would of liked to have kept dealing with her once I was trying to rent my house but unfortunately Aimee only deals with the buying side of things. Aimee is approachable and always smiling, nothing is to much trouble....
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Comment on agent fees
The fee's are reasonable.
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By: Aimee
Nov 14, 2016
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Hi Tricia, thank you so much for your lovely review, really appreciate it and I'm glad you are happy with our service! :)....
Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
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Cross Keys were friendly, easily contactable by telephone & email, flexible when it came to viewings & generally helpful. Would recommend them to friends & family...
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Comment on agent fees
N/A - we were buying.
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By: Jon Curtis
Nov 21, 2016
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Thank you both for your lovely comments, I hope you are happily settled into your new home!....
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
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I was extremely pleased with both agents, very helpful and friendly. When I called for advice both agents always were very knowledgable and gave an update on what was going on. This was the first time me and my partner had sold a property and I can't thank them enough on how much guidance and support they showed....
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Comment on agent fees
Excellent fee's had three quotes and they were the best price.
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By: Jon Curtis
Nov 21, 2016
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Thank you both for such a kind review! Wishing you all the very best in your new home.....
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
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Tom was polite, pleasant and nothing was to much trouble for him. We called him out to the property several times and he was always happy to be be there! Thank you Tom!...
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By: Tom
Nov 16, 2016
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Thank you Gina!! I'm always happy to help & delighted that you found the perfect property for you. Best of luck for the future!....
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
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Megan and Jake have both been very helpful and professional staff. Their service has been extremely kind and very patient....
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
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Jon did the initial visit to see our house and give us a fair market value. I was struck by his apparent honesty and enthusiasm for selling our house. His local knowledge of things like ofsted school ratings and catchment areas for senior schools was excellent and I felt at once that he would market our house ,as it was a family home , to the right families , who were looking for the right position as well as the perfect house. The photos were great and showed our house off to prospective buyers...
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Comment on agent fees
High but fair! They worked hard for us.
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By: Jon Curtis
Oct 28, 2016
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Thank you for such a lovely review Tracey, wishing you all the very best in the future!....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
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We would like to compliment cross keys on their choice of staff not only are they professional but we have found them both helpful and supportive. Both Megan and John have helped us in our search for a home and we would like to thank them for their continued support....
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By: Jon Curtis
Oct 28, 2016
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Thank you Helen for you kind review... it is much appreciated!....
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
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What a great Estate Agents a real find. The office is great and funky and two dogs as well! Jack was really helpful and so was the other guy- sorry don't know your name. I went there to rent my house in St Budeaux and Jack could not have been more helpful. I popped in today re my new renovation property and got loads of great advice about renovating it. My last experience was Fox and Sons- a really bad experience! Cross Keys are fab and their customer service is second to none...
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Comment on agent fees
Fab
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By: Jack
Nov 16, 2016
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Your review is too kind. We only did what we knew we deliver on. It has been our pleasure.....
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
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This was our first time buying so did not really know what to expect, but Crosskeys were fantastic. They kept us well informed and seemed happy to help chase up solicitors etc throughout. A few times we got a little bit anxious and were not getting much info from the solicitors, and as soon as I contacted Crosskeys they were straight onto finding out where we were and put our mind at ease. Would definitely use them in the future and would recommend to others. Thank you :)...
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By: Jack Merriott
Oct 21, 2016
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I am so happy that you finally get to move in. I hope you will be very happy there. If there is anything else that we can do for you in the future, please do not hesitate to give us a call.....
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
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Dealt with Jake,Megan & Aimee. Very professional and friendly service from all team involved from purchase to letting. Would recommend....
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Comment on agent fees
Above fees of larger cities ie ; Bristol
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
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Jake kept me informed at all points, very easy to deal with, and very professional. Would recommend to all. Thank you...
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Comment on agent fees
Very fair, as competive as any in the market.
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Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
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Jon and Aimee were my 'go to' team who supported me both with my sale and purchase. Jon encouraged me throughout when I got nervous whilst Aimee liaised with, and chased, the legal teams involved, and never failed to feedback and update whenever she was trying to sort out a detail of the processes and procedures....
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Comment on agent fees
Very reasonable, extremely competitive. The third agent to support my house sale, the successful team and the cheapest!
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By: Aimee
Oct 20, 2016
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Thank you so much for your lovely review Annie, I hope you're very happy in your new home!....

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 0 24 0 218 1 115 2 19 1

Job vacancies

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Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Firm rankings



Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(114)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(290)

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