• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“ Consistently excellent service... ”

Aug 21,2018
Minithumbup
Megan Gilmour
Carol
By: 'Angela'
Aug 21,2018
0 people found
this helpful
We have let our property through the Mannamead branch of Crosskeys for more than 4 years now and are happy to say that the level of service we have received from the whole team, especially Carol, Megan and Jo has been consistently excellent. Their communication has ...
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Comment on agent fees
good
Was this helpful? Yes
By: Carol Huxham
Aug 21, 2018
Thank you for your lovely comments. As a close knit team we are always grateful when our hard work is recognized.

“ Excellent Service... ”

Aug 21,2018
Minithumbup
By: 'SSM'
Aug 21,2018
0 people found
this helpful
We would highly recommend Cross Keys - We have had really great service from Carol, Megan, Jo and the whole team. Their communication is excellent and they act quickly and are always helpful and professional....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2018
Minithumbup
Jo
Megan Gilmour
By: 'Jack'
Aug 18,2018
0 people found
this helpful
As a private landlord I have become accustomed to the professional service provided by Carol, Megan and Jo. During my most recent letting things became slightly complicated and coupled with the fact that I was working overseas had the potential to turn into a bit ...
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Comment on agent fees
I believe the agents fees are reasonable.
Was this helpful? Yes
By: Megan Gilmour
Aug 18, 2018
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Hi Jack, Thank you very much for your kind comments, Kind regards Megan, Carol and Jo ...

“ Would definitely recommend.... ”

Aug 18,2018
Minithumbup
Danielle
Phillip Piper
By: 'Barbican'
Aug 18,2018
0 people found
this helpful
Excellent estate agents, polite, willing, always ring back, keep same person throughout sale therefore good continuity and knowledge of property and clients. Would definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Aug 20, 2018
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Thank you so much for your kind review, I am pleased to hear that you were happy with our services. Wishing you all the very best for the future! Kind regards, Danielle ...

“ Excellent and polite team of professionals. If you need a great and fabulous home, Crosskeys is the best.... ”

Aug 17,2018
Minithumbup
Megan Gilmour
Jo
By: 'Ama'
Aug 17,2018
0 people found
this helpful
Excellent and polite professional. If you need a great and fabulous home, Crosskeys is the best. I was at fascinated by the services of this agent....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Aug 18, 2018
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Hi Ama, Thank you very much for your lovely review, glad your settling in well! Kind regards Megan ...

“ Excellent Value Tennant finding service... ”

Aug 16,2018
Minithumbup
Carol
Jo
By: 'Landlord'
Aug 16,2018
0 people found
this helpful
The team at cross keys were very efficient finding us two great tenants for our buy to let properties. Their fees are low and we feel we got a great value for money with their service....
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Was this helpful? Yes
By: Joanne Rees
Aug 21, 2018
Many thanks for your lovely comments. Regards Jo & Carol

“ Great service... ”

Aug 15,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Debbie'
Aug 15,2018
0 people found
this helpful
A big thank you to Rob & the team at the Stoke office.They kept me informed throughout the sale of my mum's house with texts and emails.They made a stressful time less so with their professionalism....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Aug 15, 2018
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Thanks Debbie, It was a pleasure to act as your chosen agent, we wish you all the best and should you need us again you know where to find us! ...

“ Buying was a Breeze... ”

Aug 15,2018
Minithumbup
Danielle
Daniel Moore
By: 'Paige'
Aug 15,2018
0 people found
this helpful
Myself and my partner were buying our first property and after our first purchase fell through we were very sceptical about our next. Danielle went above and beyond during the buying process! When ever we had a question or issue she was straight on it, ...
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Was this helpful? Yes
By: Danielle Gibbons
Aug 16, 2018
View all comments (1)
Hi Paige, Thank you so much for your lovely review. I hope that you are very happy with your new home. Looking forward to seeing some photos! All the best, Danielle xo ...

“ Absolute pleasure to deal with would totally recommend crosskeys... ”

Aug 15,2018
Minithumbup
Daniel Moore
Danielle
By: 'Claire Collett'
Aug 15,2018
0 people found
this helpful
Crosskeys has been an amazing agent from start to finish .. we couldn't be more pleased with the service we have received...
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Comment on agent fees
Perfect estate agents
Was this helpful? Yes
By: Daniel
Aug 15, 2018
View all comments (1)
Thank you Claire for the kind comments. ...

“ Brilliant!... ”

Aug 15,2018
Minithumbup
Danielle
Phillip Piper
By: 'Scott'
Aug 15,2018
0 people found
this helpful
Danielle was brilliant! She pushed along the process and kept us informed through out. Would definitely deal with cross keys again!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Aug 16, 2018
View all comments (1)
Thank you for your kind review! Wishing you all the best in your new home :) ...

“ Fun and friendly... ”

Aug 12,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Nicynoop'
Aug 12,2018
0 people found
this helpful
When we met Jack, we were already being nosey around the Fort. Some agents might have been a bit snooty about it, but he was very relaxed about it. We'd already made ourselves at home. Jack clearly loved the property too and had clearly ...
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Comment on agent fees
No comment we are purchasers
Was this helpful? Yes
By: Jack
Aug 12, 2018
View all comments (1)
Thank you so much for you fantastic review. I hope you will be very happy with your new pad by the sea ...

“ Tenant Finds... ”

Aug 10,2018
Minithumbup
Megan Gilmour
Carol
By: 'Tenant Finds'
Aug 10,2018
0 people found
this helpful
At A2Z Property Management we have used Cross Keys for tenant finds this year and Megan, Carol and all the staff have been wonderfully attentive and thoroughly professional. The information gathered and supplied by them is second to none and the tenants they have ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Aug 13, 2018
View all comments (1)
Hi Ian, Thank you very much for your kinds comments, look forward to working with you again in the future! Kind regards Megan and Carol ...

“ succesful sale... ”

Aug 10,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Picklecombe'
Aug 10,2018
0 people found
this helpful
excellent service in a difficult market. The staff took the brief very accurately, and throughout the process, Crosskeys communicated promptly and frequently with advice on viewings, asking price.Very efficient and friendly staff, and full marks for enthusiasm....
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Comment on agent fees
acceptable and very fair
Was this helpful? Yes
By: Rob
Aug 13, 2018
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Thank you so much for entrusting us with the sale of your beautiful apartment, it was a pleasure to sell it for you! ...

“ quick and easy... ”

Aug 09,2018
Minithumbup
Megan Gilmour
Carol
By: 'Fiona Dunk'
Aug 09,2018
0 people found
this helpful
Thank you to Megan and Carol and Jo for finding me lovely tenants, I'm not the easiest of Landlords to please and their patience was put to the test!...
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Comment on agent fees
Honest fees
Was this helpful? Yes
By: Megan Gilmour
Aug 10, 2018
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Hi Fiona, Thank you very much for your kind comments! All the best. ...

“ Smooth and easy service... ”

Aug 08,2018
Minithumbup
Megan Gilmour
Jo
By: 'Bex and Luke'
Aug 08,2018
0 people found
this helpful
Great first contact with a free walk around, valuation, and list of things that need to be considered before renting, no commitment necessary (thanks Steve). When we decided to go with Cross Keys, again they walked us through the contract and took great photographs of ...
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Comment on agent fees
Very reasonable and competitive
Was this helpful? Yes
By: Jo Rees
Aug 11, 2018
View all comments (1)
Many thanks for your lovely comments, it is very much appreciated. Jo, Megan and Carol ...

“ Danielle is Brilliant... ”

Aug 07,2018
Minithumbup
Danielle
Daniel Moore
By: 'Julie C'
Aug 07,2018
1 people found
this helpful
Danielle has been brilliant. So helpful , she took away any worries and helping to push forward the sale of my house . A lovely lady with a big heart...
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Comment on agent fees
Agent fees are good
Was this helpful? Yes
By: Danielle Gibbons
Aug 15, 2018
View all comments (1)
Hi Julie, thank you so much for your kind review! I wish you all the best for the future. Kind regards, Danielle xo ...

“ Quick and efficient sale... ”

Aug 04,2018
Minithumbup
Stefan
Rob
By: 'Vanessa'
Aug 04,2018
0 people found
this helpful
Just a few words to say how efficiently and quickly my house has been sold for full asking price and in a speedy timescale of only 6 days. The transaction was dealt with very professionally by all the staff at Cross Keys Stoke, from the initial ...
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Comment on agent fees
Seem reasonable and upfront with no hidden fees
Was this helpful? Yes
By: Stefan
Aug 04, 2018
View all comments (1)
Thank you for your kind words Vanessa! They are greatly appreciated. We wish you all the best and if you need us again in the future, we'll still be here to help :) ...

“ Polite, reliable and informed... ”

Aug 01,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Nick'
Aug 01,2018
0 people found
this helpful
Stephan met us at the property as agreed, we conducted the viewing very well. He listened to our needs carefully and any questions he didn't know the answer to he found the correct information....
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Comment on agent fees
We are a buyer, so no fees involved
Was this helpful? Yes
By: Jack Merriott
Aug 01, 2018
View all comments (1)
Thank you for your kind words. ...

“ very proffesional and polite, kept me informed throughout the process via e-mail and txt.... ”

Aug 01,2018
Minithumbup
Carol
Jo
By: 'Stephen Ansell'
Aug 01,2018
0 people found
this helpful
Polite,Proffesional and proactive in marketing my property. Kept me up to date via e-mail, txt and phone. Property was let within a week....
read full review
Comment on agent fees
very reasonable fees for the amount of work involved.
Was this helpful? Yes
By: Joanne Rees
Aug 02, 2018
View all comments (1)
Thank you for your kind comments, both Carol and I do appreciate it. Many thanks Jo ...

“ Intuitive professional and friendly.First class service.... ”

Jul 31,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Curry Experts'
Jul 31,2018
0 people found
this helpful
From the second Jack Merriot answered my call I felt confident that Cross Keys agents understood exactly our position and what we wanted to buy...we had been let down on a previous purchase.He is certainly a switched on, professional guy with much experience ...
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Was this helpful? Yes
By: Rob Down
Jul 31, 2018
View all comments (1)
Thank you so much for your kind words, hope everything on the purchase goes smoothly and look forward to seeing you all again soon! ...

“ A smooth and successful process!... ”

Jul 31,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Carys and Adam'
Jul 31,2018
0 people found
this helpful
Having lived at my previous home for 21 years, I had forgotten how daunting it can be to sell and buy a house, however the process was almost flawless thanks to the professionalism, warmth and great advice provided by Rob at Cross Keys. Rob is very ...
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Comment on agent fees
The fees seemed reasonable, although we didn’t compare them with other agencies.
Was this helpful? Yes
By: Rob Down
Jul 31, 2018
View all comments (1)
Hi Both! Thank you so much for your kind words, I genuinely hope you are happy with the purchase and I really cannot wait to see what you have done with it once you are finished! All the best ...

“ attentive & knowledgeable... ”

Jul 25,2018
Minithumbup
Jack Merriott MNAEA
Stefan
By: 'Richard & Julia'
Jul 25,2018
0 people found
this helpful
Jack is very attentive, knowledgeable & generous, this together with his effusive character makes the whole buying process a pleasant one. His clarity & directness has been refreshing....
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Was this helpful? Yes
By: Jack Merriott
Jul 25, 2018
View all comments (1)
Thank you for your kind words, they are humbling. I hope you settle in to the new lives down here that you are planning. ...

“ very good... ”

Jul 24,2018
Minithumbup
Danielle
Megan Gilmour
By: 'Sharon B'
Jul 24,2018
0 people found
this helpful
I would highly recommend cross keys the staff were very helpful and polite nothing was too much trouble for them which made our move very easy and hassle free...
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Comment on agent fees
good
Was this helpful? Yes
By: Danielle Gibbons
Jul 30, 2018
View all comments (2)
Thank you very much for your kind review! I hope that you are very happy in your new home. ...

“ Always Keep You In The Loop... ”

Jul 22,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Cheryl'
Jul 22,2018
0 people found
this helpful
I wanted to say a massive thank you to Rob and the team for the correct valuation which led to a quick sale and a pain free moving process. Even at the times I was started to wobble they were very reassuring that the sale ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Jack Merriott
Jul 23, 2018
View all comments (1)
It was an absolute pleasure to deal with the sale of your flat. In this market selling it as quickly as we did worked out perfectly. If you ever need us inthe future, you know where we are. ...

“ Fantastic communication and speedy service.... ”

Jul 20,2018
Minithumbup
Phillip Piper
Daniel Moore
By: 'Andrew'
Jul 20,2018
0 people found
this helpful
As a first time buyer this is a new process to me. From the outset the service from Philip, Daniel and Danielle has been fantastic. From first booking the viewing Philip was asking about my needs and was able to give me details about the ...
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Was this helpful? Yes
By: Phillip Piper
Jul 20, 2018
View all comments (1)
Dear Andrew, Thank you very much for your kind comments. It has been a pleasure to deal with such an efficient buyer. If you have any questions or queries please do not hesitate to contact the team at any point. Kind regards Phillip Piper ...

“ Sale of 198 Blandford road... ”

Jul 20,2018
Minithumbup
Phillip Piper
Danielle
By: 'Norman Spiller'
Jul 20,2018
0 people found
this helpful
I would like to thank the following members of your staff ,John, Phillip, Danielle, Daniel for the way they have handled the sale of 198. They all have a very positive attitude and are very professional in the way they deal with the buyers and sellers. ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jon
Jul 23, 2018
View all comments (1)
Thanks Norman for your kind comments! ...

“ Outstanding Service!... ”

Jul 19,2018
Minithumbup
Jack Merriott MNAEA
Stefan
By: 'Julia & Richard'
Jul 19,2018
0 people found
this helpful
Jack's personable, engaging manner and professionalism sets him apart from other estate agents. Absolutely delighted with such outstanding service!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jack Merriott
Jul 19, 2018
View all comments (1)
It was an absolute pleasure to help you find your new home, Stoke is looking forward to having you as newby residents. This house will be a spectacular place. I can't wait to see what you do with it xx ...

“ Wonderful service... ”

Jul 17,2018
Minithumbup
Jo
Megan Gilmour
By: 'Adrian Brumaru'
Jul 17,2018
0 people found
this helpful
I would like to thank Jo, Megan, Carol and last but not least Danielle - who surpassed her attributes in order to support a lettings deal - for their proven professionalism in helping me throughout the process of my first rent. They have made it ...
read full review
Comment on agent fees
The fees are very competitive considering the market. Quite cheap.
Was this helpful? Yes
By: Joanne Rees
Jul 18, 2018
View all comments (1)
Thank you Adrian for your very kind comments, we look forward to helping you further in the future. Regards, Jo, Megan, Carol and Danielle ...

“ Could find no fault... ”

Jul 11,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Simon'
Jul 11,2018
0 people found
this helpful
I can find no fault with Cross Keys after buying a property from them. Rob was always a pleasure to talk to, always had time for questions and was easy to deal with. Thanks Rob....
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Was this helpful? Yes

“ 1st Class Service... ”

Jul 09,2018
Minithumbup
Megan Gilmour
Jo
By: 'Nick Burrows'
Jul 09,2018
0 people found
this helpful
I have used Crosskeys several time on this property I had very strict desires for a tenant and yet again Crosskeys went the extra mile and came up trumps ( As they always do)...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Caroline chu
Jul 11, 2018
View all comments (2)
Me and my boyfriend have just recieved the keys to our new place. The agents were very helpful and quick and they made all the paperwork and all the information needed for the flat very clear. Would highly recomed cross keys estate agents. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
59 0 57 1 332 4 188 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(284)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(382)


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