• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Dealt with both Steve and Jacqueline at CrossKeys to rent ......”

Feb 08,2019
Minithumbup
Steve
By: 'Nick'
Feb 08,2019
0 people found
this helpful
Dealt with both Steve and Jacqueline at CrossKeys to rent out my property and they were able to do this swiftly and professionally answering all questions that I fired at them. This is my first dip into property renting and they could have been more ...
read full review
Comment on agent fees
Excellent.
Was this helpful? Yes
By: Jacqueline Steggles
Feb 08, 2019
View all comments (1)
Thank you very much Nick for your kind review. It has been a pleasure to rent your property and all dealings with yourself. It is very much appreciated and I am sure you will have no problems with your tenants. If we can be of any further assistance in the future please do not hesitate to contact me. ...

“Great new addition to the team!...”

Feb 07,2019
Minithumbup
Lynne Duncan
Jo
By: 'Sparklyju'
Feb 07,2019
0 people found
this helpful
Cross Keys are our "go to" letting agents when one of our properties is available and this is the first time we have met Lynne Duncan who has been brilliant! Lynne introduced us to the perfect tenants and went out of her way to enable ...
read full review
Was this helpful? Yes

“So friendly always there to help nothing was too much trouble...”

Feb 01,2019
Minithumbup
Jack Merriott MNAEA
By: 'Powell-thomas'
Feb 01,2019
0 people found
this helpful
Excellent service throughout Nothing was too much trouble Highly recommended Very prompt and friendly Always returned phone calls and emails...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Brilliant from start to finish...”

Jan 22,2019
Minithumbup
Katherine
Jack Merriott MNAEA
By: 'Hammond'
Jan 22,2019
0 people found
this helpful
Fantastic service from start to finish , always available via email etc ..all questions answered ...Katherine is an all round star ....would recommend Cross Keys to anyone Thank you for helping us find our forever home...
read full review
Was this helpful? Yes
By: len clayton
Jan 27, 2019
View all comments (2)
Crosskeys did a superb job for us in a very weak market. Good communications with us, very profesional advice, and this comment applies to all the staff in the agency. ...

“Professional estate agents...”

Jan 21,2019
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Poppy'
Jan 21,2019
0 people found
this helpful
A friendly professional team. The agents where always on hand with good advice when I called. They stayed in contact throughout the duration of the process and definitely contributed to making the buy a seamless process. Thank you!!...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Very helpful and friendly...”

Jan 15,2019
Minithumbup
Katherine
By: 'Plymouth buyer'
Jan 15,2019
0 people found
this helpful
Buying my first house and wasn't really aware of the process, they were very helpful and there was no pressure viewing the house. When it came to buying they were extremely helpful in chasing solicitors and the seller to get them to sign things and ...
read full review
Was this helpful? Yes
By: Stefan
Jan 15, 2019
View all comments (1)
Thank you for your kind words. We wish you all the best and hope you consider us again in the future! ...

“Friendly stuff...”

Jan 14,2019
Minithumbup
Jo
Lynne Duncan
By: 'Philip'
Jan 14,2019
0 people found
this helpful
Thank you for your patience and brilliant work well done . Thank you for everyone in Cross Keys who work for us Well done....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Joanne Rees
Jan 28, 2019
View all comments (1)
Thank you for so much for kind comments, it is very much appreciated. Jo & Lynne ...

“Excellent customer service...”

Jan 14,2019
Minithumbup
Phillip Piper
Daniel Moore
By: 'Sara'
Jan 14,2019
0 people found
this helpful
Cross keys service is second to none. Even though it was a difficult situation. They kept me well informed with all feedback and throughout the progress of the sale. I would highly recommend them....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Excellent and easy....”

Jan 14,2019
Minithumbup
Katherine
By: 'Mike Hall'
Jan 14,2019
0 people found
this helpful
Our experience with Cross Keys couldn't have been better, they made every step easy from day one. The knowledge and persona of Stefan we seen on several viewings made us choose Cross Keys to sell our home and the photos Rob took were worthy of ...
read full review
Comment on agent fees
We had a special halloween deal offered to us by Stefan which were very good.
Was this helpful? Yes
By: Katherine Lane
Jan 15, 2019
View all comments (1)
Thank you for your kind words Mike! It was a pleasure selling your lovely home. We wish you all the best in the future! ...

“Successful sale...”

Jan 11,2019
Minithumbup
Phillip Piper
Danielle
By: 'Ben'
Jan 11,2019
0 people found
this helpful
Thank you very much to Phillip, Danielle and Daniel for all of the hard work they put in for selling my house in a difficult time and situation. You were very prompt with feedback and generated a real buzz around the marketing. Apologies for the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Jan 11, 2019
View all comments (1)
Hi Ben, thank you so much for your kind review! Wishing you all the best for the future. ...

“Amazing Service :)...”

Jan 11,2019
Minithumbup
Phillip Piper
Danielle
By: 'Ryan'
Jan 11,2019
0 people found
this helpful
Very very grateful for the service Phil, Dani and Daniel provided to me regarding my purchase. Phil, firstly chopped & changed things around very short notice to enable me to view the property. He's very assertive & professional. Dani, throughout the process was very easy to contact ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Phillip Piper
Jan 11, 2019
View all comments (1)
Thank you for your kind comments, when you have done the refurbishment please give me a call and I'd be happy to give you an up to date price. ...

“Crosskeys made selling our house a smooth process from start to finish...”

Jan 11,2019
Minithumbup
Phillip Piper
Danielle
By: 'Megan'
Jan 11,2019
0 people found
this helpful
This was our first experience of selling a house and we didn't know what to expect. Crosskeys valued our property significantly higher than several other estates agents and managed to get the full asking price on the first viewing! Phillip, Danielle and Daniel were always ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Hi Megan, thank you very much for your review. We appreciate your comments, wishing you all the best for the future. ...

“Very helpful and understanding...”

Jan 10,2019
Minithumbup
Jo
Carol
By: 'P Clark'
Jan 10,2019
0 people found
this helpful
Although the flat had a number of issues, Jo and Carol were very approachable, helpful and understanding. I would recommend Cross Keys if you are looking for accommodation -lovely staff....
read full review
Comment on agent fees
Na
Was this helpful? Yes
By: Joanne Rees
Jan 12, 2019
View all comments (1)
Thank you so much for your lovely comments, we wish you lots of luck in your new home. ...

“Friendly, approachable and professional....”

Jan 08,2019
Minithumbup
Katherine
Jack Merriott MNAEA
By: 'Anita'
Jan 08,2019
0 people found
this helpful
Katherine, Jack, Stefan and Rob were very down to earth but at the same time supportive and professional. There is no such thing as a stupid question with this team of people. Made to feel at ease and welcome in the office. Very knowledgeable and ...
read full review
Was this helpful? Yes
By: Katherine Lane
Jan 09, 2019
View all comments (1)
Thank you for your lovely comment Anita! It was a pleasure to meet you :-) ...

“Very helpful...”

Jan 06,2019
Minithumbup
Jack Merriott MNAEA
Katherine
By: 'Barbara'
Jan 06,2019
0 people found
this helpful
Made an enquiry about a rental Jack went above and beyond to give me all the info I needed. Very friendly nothing too much trouble for him....
read full review
Comment on agent fees
Competitive fees
Was this helpful? Yes
By: Katherine Lane
Jan 07, 2019
View all comments (1)
Thank you for your lovely comment Barbara, we are happy Jack was able to provide you with all the information you needed. ...

“Danielle and Phillip were extremely helpful and professional throughout the sale of my property....”

Jan 04,2019
Minithumbup
Danielle
Phillip Piper
By: 'Stephen and Karen Ansell'
Jan 04,2019
0 people found
this helpful
Both Danielle and Phillip were involved in the sale of my property,They were very helpful and professional keeping me informed of new viewings and feedback from completed viewings. Both were extremely proactive in the sale and marketing of the property and I have no ...
read full review
Comment on agent fees
Fees were vey reasonable and less than other estate agents.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you so much for your lovely review Stephen and Karen, I am delighted that we've have managed to make the process of selling your property a good one! ...

“Great Service when selling our property!...”

Jan 04,2019
Minithumbup
Danielle
Daniel Moore
By: 'P Harcus'
Jan 04,2019
0 people found
this helpful
We have found the service supplied by Cross Keys to be exceptional. They have been successful in selling our property, keeping us informed and being competitive. We look forward to selling future properties with them....
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you very much for your kind review! ...

“Amazing...”

Jan 03,2019
Minithumbup
Lynne Duncan
Carol
By: 'Georgia & David'
Jan 03,2019
0 people found
this helpful
We have Been renting with Cross Keys for almost 3 years now, They have Always given us the best service and making us feel very welcome. Lynn has been most helpful shown us around our new home was really helpful and welcoming, thank you so much ...
read full review
Comment on agent fees
very welcoming, helpful and gave best service.
Was this helpful? Yes
By: lynne duncan
Jan 03, 2019
View all comments (1)
Thank you both so much. really appreciate the comments.Hope you enjoy your new home. ...

“Top team...”

Dec 21,2018
Minithumbup
Rob
By: 'J Foord'
Dec 21,2018
0 people found
this helpful
very helpful when things were getting tough near the end with the other end of the chain, they can't do enough to help. thanks!...
read full review
Comment on agent fees
good
Was this helpful? Yes

“5* agent...”

Dec 18,2018
Minithumbup
Danielle
Daniel Moore
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
read full review
Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
View all comments (1)
Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“5* agent...”

Dec 18,2018
Minithumbup
Danielle
Daniel Moore
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
read full review
Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
View all comments (1)
Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“Overall Excellent Service in Difficult Circumstances...”

Dec 18,2018
Minithumbup
Phillip Piper
Danielle
By: 'Mr and Mrs N'
Dec 18,2018
0 people found
this helpful
- Initial appraisal with Phil was a positive experience and we felt confident in his abilities. He photographed the property promptly and we were extremely happy with the professional job he did with the photography. - It took 7 weeks to get from listing to an offer ...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Phillip Piper
Dec 22, 2018
View all comments (1)
Thank you for your kind comments Mr and Mrs N, It was a pleasure to market and sell such a beautiful house as well as dealing with such nice vendors. Good luck with your new adventure. Kind regards Phil ...

“Above and beyond...”

Dec 15,2018
Minithumbup
Jack Merriott MNAEA
Katherine
By: 'Simon Venton'
Dec 15,2018
0 people found
this helpful
Jack from Cross Keys was recommended as the agent to sell our house. Right from the start he was helpful and honest about things that needed doing before listing and what we could realistically expect to achieve and no pressure from him. Within days Cross ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Genuinely excellent communication...”

Dec 14,2018
Minithumbup
Danielle
Phillip Piper
By: 'Nathan & Alice Dallow'
Dec 14,2018
0 people found
this helpful
Overall we were massively pleased with the consistent communication from Danielle throughout, no matter how big or small the conversation was. For us, being kept in the loop with all aspects of the sale was crucial, so with that in mind we cannot fault the ...
read full review
Comment on agent fees
The fee to service ratio was spot
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! I hope that you are both very happy in your new home! :) ...

“Overseas Vendors...”

Dec 11,2018
Minithumbup
Rob
By: 'Gail'
Dec 11,2018
0 people found
this helpful
We were wanting some to handle the sale of our deceased uncle's estate in Plymouth. As we live in Australia we required quite a bit of assistance and local knowledge. Danielle was very easy to communicate with, quick and efficient. She made the process a ...
read full review
Comment on agent fees
Fees were reasonable
Was this helpful? Yes

“Excellent agents...”

Dec 11,2018
Minithumbup
Katherine
By: 'Gemma'
Dec 11,2018
0 people found
this helpful
Cross Keys have been excellent throughout the sale of my property. All the staff have been very professional, but also very friendly and approachable. Obviously the true test of a good agents is how they handle things when issues arise and they have been brilliant ...
read full review
Comment on agent fees
Fees very reasonable
Was this helpful? Yes

“Quick sale...”

Dec 06,2018
Minithumbup
Rob
Katherine
By: 'AliR'
Dec 06,2018
0 people found
this helpful
I selected this agent because of their knowledge of the Stoke Area, Plymouth and I wasn't disappointed. The valuation was explained clearly and in the current market what I could expect to achieve. They had done homework on my property originally which also helped. I ...
read full review
Comment on agent fees
I had a figure for commission in mind and the agents met this right away which makes my life easier.
Was this helpful? Yes

“Fantastic service...”

Dec 05,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Leon'
Dec 05,2018
0 people found
this helpful
My wife and I had been after a property in the Stoke area of Plymouth for while, we knew crosskeys seemed to have a lot of Stoke properties on their books. I contacted crosskeys and spoke to Rob about what sort of house we were ...
read full review
Was this helpful? Yes

“2 Maker View, viewing...”

Dec 04,2018
Minithumbup
Katherine
By: 'Mike Maddicks'
Dec 04,2018
0 people found
this helpful
My partner and I viewed 2 Maker View on 27/11/18. We were punctual for the viewing and Stefan was already at the property, poised to show us around. We were greeted by a warm and friendly welcome. During the property viewing Stefan was engaging and enthusiastic and ...
read full review
Comment on agent fees
We are purchasing not selling so the fees are irrelevant at this point in time.
Was this helpful? Yes
By: Stefan
Dec 04, 2018
View all comments (1)
Thank you for your kind words Mike! Glad to have assisted you in your property purchase! ...

“Great Service...”

Dec 04,2018
Minithumbup
Rob
Katherine
By: 'Cheryl Harding'
Dec 04,2018
0 people found
this helpful
We have recently sold our house with Cross Keys and as first time sellers and they couldn't have made the process any easier. From the first time that we met Rob we knew that we wanted to sell with them and throughout the whole process ...
read full review
Comment on agent fees
The fees were very reasonable in comparison with other agents in Plymouth.
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 0 64 2 372 4 217 2 28 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(342)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(423)


As Seen On

Book FREE Valuation

Agent logo