• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
  • Staff picture
    Olivia
  • Staff picture
    Fiona
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Excellent service...”

May 23,2019
Minithumbup
Lynne Duncan
By: 'Neil Warren'
May 23,2019
0 people found
this helpful
Lynne is a and was a very approachable staff member regarding my search and choice of property,she went out of her way to make me feel comfortable in making the correct decision,can't fault her in anyway. Regards neil warren...
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Comment on agent fees
Good
Was this helpful? Yes

“Top service again from Cross Keys...”

May 22,2019
Minithumbup
Danielle
Phillip Piper
By: 'Alisha'
May 22,2019
0 people found
this helpful
Cross Keys have successfully completed the sale of 2 properties for us in the last 12 months. We have found them to be the most efficient and friendly agents in Plymouth. I have already recommended them to a friend who had been trying to sell her property ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Phillip Piper
May 22, 2019
View all comments (1)
Alisha, thank you for your kind comments, i'm glad we managed to get the right result for you. Thank you for referring your friend to us. Kind regards Phil ...

“Sold in just over a Week !!!...”

May 19,2019
Minithumbup
Phillip Piper
Danielle
By: 'T.Harris'
May 19,2019
0 people found
this helpful
From start to finish we were kept fully informed of everything which is very important . Nothing was too much trouble for them . Phillip was very professional and friendly and gave great advice and what to expect , he took some great photos and even helped me ...
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Comment on agent fees
Fee agreed beforehand and was the most competitive we looked at for the full estate agent service
Was this helpful? Yes

“Solid results...”

May 19,2019
Minithumbup
By: 'Mr Harvey'
May 19,2019
0 people found
this helpful
We have used Cross Keys in the past in all of our house moves. The reason for this is simple, they get the job done. Efficient, good communicators, they know the house selling industry inside out. You get a personal service, a feeling that they ...
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Comment on agent fees
Value for money
Was this helpful? Yes

“The excitement in Danielle's voice when my offer was accepted on Mews Cottage....”

May 14,2019
Minithumbup
Danielle
Fiona
By: 'Sonia Kempe'
May 14,2019
0 people found
this helpful
Danielle has been amazing. Nothing was too much trouble for her. She regularly kept me up to date and was always at the end of the phone. Danielle is very compassionate about her job....
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“Perseverance and Determination!...”

May 05,2019
Minithumbup
Phillip Piper
Danielle
By: 'Maddymad'
May 05,2019
0 people found
this helpful
Cannot fault the service both my Mum and myself have received. We have been supported, kept updated and been able to go on the journey of selling our property with understanding and compassion. I will be recommending Cross Keys Estate Agent to anyone who is ...
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Comment on agent fees
Extremely fair considering the amount of work undertaken
Was this helpful? Yes

“Dedicated staff...”

May 05,2019
Minithumbup
Katherine
Rob
By: 'Maddymad'
May 05,2019
0 people found
this helpful
I was so well supported throughout my sale . Advice was given every step of the way . Both Rob who took fabulous photos and Katherine who kept me updated after every viewing . Service was outstanding. Jack and Craig have built a good and experienced staff at ...
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Comment on agent fees
Very fair considering the outstanding service received
Was this helpful? Yes

“Great service and very friendly...”

May 01,2019
Minithumbup
Lynne Duncan
Jo
By: 'StuartP'
May 01,2019
0 people found
this helpful
I went to Cross Keys to help me find a rental property. I already had one in mind and theh were able to get me a viewing on very short notice. They were punctual and very helpful with the viewing, and they have been really ...
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By: Lynne Duncan
May 10, 2019
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Thank you so much for you kind comments. Hope you enjoy your new home. ...

“cross keys...”

Apr 30,2019
Minithumbup
Danielle
By: 'steve'
Apr 30,2019
0 people found
this helpful
Excellent customer service. professional, friendly and very helpful in every way. Answered all questions relating to our purchase promptly. would reccomend Danielle to any one....
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Comment on agent fees
unknown
Was this helpful? Yes
By: Danielle Gibbons
May 01, 2019
View all comments (1)
Thank you for your kind review, we really appreciate it! ...

“Excellent!!!...”

Apr 29,2019
Minithumbup
Phillip Piper
Danielle
By: 'Corkykelly'
Apr 29,2019
0 people found
this helpful
Phil showed us around a house we loved but our house wasn't even in the market. Phil come the same day to value our house and so the floor plan and the next day he come to take photos. It was all really quick and ...
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Was this helpful? Yes
By: Phillip Piper
Apr 29, 2019
View all comments (1)
Kelly, Thank you for your kind words and as you know anything i can do to help i will. I look forward to seeing what you and Barry do to the property. ...

“Fantastic customer service...”

Apr 29,2019
Minithumbup
Phillip Piper
Danielle
By: 'TB'
Apr 29,2019
0 people found
this helpful
We used Cross Keys to sell our house and are also buying through them. The whole process has been painless and stress-free, and I think a large part of this is down to their communication style. They always answer the phone and return our messages ...
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Comment on agent fees
Fees are competitive with the other agents in the area.
Was this helpful? Yes
By: Phillip Piper
Apr 29, 2019
View all comments (1)
Thank you for your kind comments. If you every need any assistance you know where I am. ...

“Fantastic customer service...”

Apr 27,2019
Minithumbup
Phillip Piper
Danielle
By: 'Champs'
Apr 27,2019
0 people found
this helpful
Fantastic customer service, responded promptly to all enquires, photos were lovely and showcased our properties best features, always received feedback on viewings. We never felt pressured into making any decisions- this was a good experience....
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Comment on agent fees
Very competitive fees and excellent value for money particularly in comparison to larger estate agent groups.
Was this helpful? Yes
By: Danielle Gibbons
May 01, 2019
View all comments (1)
Thank you for your kind review! ...

“Excellent property company...”

Apr 23,2019
Minithumbup
Phillip Piper
Danielle
By: 'Holly W'
Apr 23,2019
0 people found
this helpful
I have had a great experience with Cross Keys, the level of service and knowledge that Philip has provided me with has been outstandingly helpful and I am very pleased to be purchasing a property so quickly and efficiently. Thank you so much....
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Was this helpful? Yes
By: Phillip Piper
Apr 30, 2019
View all comments (1)
Hi Holly, Thank you for your kind words i hope you enjoy the property. ...

“Buying and letting...”

Apr 18,2019
Minithumbup
Jack Merriott MNAEA
Jo
By: 'C A McKenzie'
Apr 18,2019
0 people found
this helpful
I first used cross keys estates when buying for the first time in September 2018. I was very happy with the process and appreciated the service Danielle provided. Due to this I decided to use cross keys to subsequently let the property 7 months later. Again proving ...
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By: Joanne Rees
Apr 29, 2019
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Thank you for your lovely review. Always a pleasure to have clients returning to us. ...

“Excellent Service...”

Apr 09,2019
Minithumbup
Katherine
Jack Merriott MNAEA
By: 'Tony Phipps'
Apr 09,2019
0 people found
this helpful
Cross Keys were absolutely fantastic from the very beginning. They understood the market and got us over and above what we were looking for in regard to the sale price. Katherine and Rob sent regular updates about the process and the forthcoming stages. They was ...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Great service...”

Apr 09,2019
Minithumbup
Katherine
Fiona
By: 'Liz'
Apr 09,2019
0 people found
this helpful
Rob and Kat helped us through what was at times a difficult move, which involved a relocation from Plymouth to Bristol. They were good at keeping us updated and pushing our chain along. When our buyer dropped out unexpectedly, Rob had a successful viewing (our ...
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Comment on agent fees
Very good.
Was this helpful? Yes

“Great Service...”

Apr 04,2019
Minithumbup
Olivia
Lynne Duncan
By: 'Barbara'
Apr 04,2019
0 people found
this helpful
Olivia was very helpful in regards to a rental property recently, on move in day things are stressful anyway she understood this and went through the process at speed and ease for myself and my husband would highly recommend Cross Keys and their staff....
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Comment on agent fees
Good
Was this helpful? Yes
By: Olivia
Apr 04, 2019
View all comments (1)
Thank you for your kind words Barbara, we hope you are happy in your new home! ...

“Fantastic Service, Highly Recommend!...”

Apr 03,2019
Minithumbup
Rob
Danielle
By: 'Lewis Walker'
Apr 03,2019
0 people found
this helpful
Feeling slightly guilty as this is my first review after cross keys have sold a 4th property of mine! Each and every time their teams in both their Stoke & Mannamead offices have marketed the properties professionally and continued professionalism throughout the sale process. The Staff ...
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Comment on agent fees
Competetive, well earnt fee’s
Was this helpful? Yes
By: Danielle Gibbons
May 01, 2019
View all comments (1)
Thank you so much for your kind comments! ...

“Highly recommend...”

Apr 03,2019
Minithumbup
Katherine
Fiona
By: 'Dave and Lisa Goldsmith'
Apr 03,2019
0 people found
this helpful
We would highly recommend Cross Keys whom we recently sold our property with they marketed and sold our house within 18 days . We were given feedback from every viewing and kept informed along the way. All staff we dealt with were friendly. We were very happy ...
read full review
Comment on agent fees
Fees were fair for the service
Was this helpful? Yes

“The process for our house buy was not straightforward, however, for the staff at Cross Keys nothing was too much trouble....”

Apr 02,2019
Minithumbup
Danielle
Phillip Piper
By: 'Andy and Sue Moore'
Apr 02,2019
0 people found
this helpful
All the staff were always on hand if we had questions or queries and were only to happy to help. They all worked as a team throughout our long house buying process. At times we thought it wasn't going to happen, but they were always ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Danielle Gibbons
Apr 02, 2019
View all comments (1)
Thank you Andy and Sue for your kind review! I'm so pleased that you are finally into your lovely new home and wish you many happy years there! xx ...

“I am very pleased with the property which Danielle helped me select and purchase.She was most helpful and liaised with the seller in careful ways...”

Apr 02,2019
Minithumbup
Danielle
Phillip Piper
By: 'Colin Searls'
Apr 02,2019
0 people found
this helpful
Danielle was always polite and helpful throughout the purchasing process. She helped minimise the stress and complications and was both efficient and cheerful. She did everything she could to make the experience a smooth and pleasant experience! Phillip was also very helpful....
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Comment on agent fees
Fine
Was this helpful? Yes
By: Danielle Gibbons
May 01, 2019
View all comments (1)
Thank you for your kind review Colin! We wish you all the best in your new home. ...

“A really good organisation...”

Apr 01,2019
Minithumbup
Katherine
Rob
By: 'Robert Embleton'
Apr 01,2019
0 people found
this helpful
Jack Merriott gave us realistic advice on value and the strategy he employs to get buyers interested. Rob Down created a most attractive selling brochure and Katherine Lane worked most efficiently to implemen Jack's outline plan, consulting us as it quickly succeded. Some 12 viewings were ...
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Comment on agent fees
Very fair and good value in terms of the result.
Was this helpful? Yes

“Buying through you...”

Mar 29,2019
Minithumbup
Danielle
Phillip Piper
By: 'Summer'
Mar 29,2019
0 people found
this helpful
Thank you very much to Danielle gibbons who stayed on after work to fit around us for viewings. Danielle was very polite & efficient made the buying process very easy and stress free. Phil and dan were great too. Thank you :)...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Mar 29, 2019
View all comments (1)
Hi Summer, thank you so much for your kind review! I hope that you and your family are very happy in your lovely new home :) ...

“Excellent...”

Mar 29,2019
Minithumbup
Danielle
Daniel Moore
By: 'Sally S'
Mar 29,2019
0 people found
this helpful
Found the agent really helpful and friendly. We progressed to completion quickly. There was no stress, on what could have been a really stressful move. Thank you really appreciate your hard work Danielle....
read full review
Was this helpful? Yes
By: Danielle Gibbons
Mar 30, 2019
View all comments (1)
Hi Sally, thank you so much for your kind review. We wish you all the best in your lovely new home :) x ...

“Exceptionally professional and friendly service...”

Mar 28,2019
Minithumbup
Phillip Piper
Danielle
By: 'Buyer'
Mar 28,2019
0 people found
this helpful
Having come across several agents in the area looking for the right home, I could not recommend Cross Keys highly enough. Phil has been incredibly helpful and trustworthy, showing a great deal of knowledge and expertise which was priceless. As a buyer, I really appreciated ...
read full review
Was this helpful? Yes
By: Phillip Piper
Mar 28, 2019
View all comments (1)
Thank you for your kind comments, I'm glad that you feel the service provided is up to a very good standard and of course i'd be happy to advise you on whatever you look at doing in the future. ...

“Fantastic Service...”

Mar 27,2019
Minithumbup
Rob
Fiona
By: 'Julia'
Mar 27,2019
0 people found
this helpful
Thank you to the team at Cross Keys, Rob, Katherine, Fiona and Jack. Service was brilliant from the start, communication was great, photos and property details were impressive and as a result, property was sold (STC) within a week. Amazing! Would definitely recommend them....
read full review
Comment on agent fees
Agents fees were very competitive.
Was this helpful? Yes

“Letting and Management...”

Mar 25,2019
Minithumbup
Lynne Duncan
Jo
By: 'Barbara T'
Mar 25,2019
0 people found
this helpful
From the initial appraisal of prospective rent, to the tenant moving in and the sorting of problems: e.g.new cooker not working Cross Keys were superb. Communication was excellent and issues dealt with swiftly, Lynn was very supportive. Even before a tenant moved in ...
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Comment on agent fees
Excellent value
Was this helpful? Yes
By: Joanne Rees
Apr 29, 2019
View all comments (1)
Thank you for your lovely comments. ...

“Faultless service...”

Mar 23,2019
Minithumbup
Danielle
Daniel Moore
By: 'Alice B'
Mar 23,2019
0 people found
this helpful
It is very important to me that I had an opportunity to review the service I received from Cross Keys Mannamead when selling my house because of the sheer exemplary service they provided. Their communication skills should be applauded. They were so responsive both to ...
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Comment on agent fees
Very affordable Competitive Worth every single penny
Was this helpful? Yes
By: Danielle Gibbons
Apr 02, 2019
View all comments (1)
Thank you Alice for leaving such a positive review! I'm glad we got there in the end for you! Wishing you all the best for the future ox ...

“Professional & Friendly...”

Mar 21,2019
Minithumbup
Rob
Katherine
By: 'Kirsten'
Mar 21,2019
0 people found
this helpful
Rob & Katherine have been fantastic they are professional & friendly. From all aspects from Rob taking great photographs of my house & the for sale sign was up within a day . Katherine on the very first viewing sold my house. I would highly recommend Cross Keys estate ...
read full review
Was this helpful? Yes

“Very pleased...”

Mar 21,2019
Minithumbup
Phillip Piper
Danielle
By: 'Louise'
Mar 21,2019
0 people found
this helpful
Really pleased with the service that I received, my property had a full asking price offer within 2 weeks of it being marketed, I was kept upto date with what was happening and any queries, I had were dealt with promptly. Phil got the ball rolling ...
read full review
Comment on agent fees
Very reasonable fees compared to some of the other chain estate agents in the city.
Was this helpful? Yes
By: Danielle Gibbons
Mar 22, 2019
View all comments (1)
Hi Louise, thank you so much for your kind review! We really appreciate it! Wish you all the best for the future. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
76 0 73 2 399 4 230 2 29 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(379)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(436)


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