• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
  • Staff picture
    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Very good throughout....”

Oct 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Sam'
Oct 19,2018
0 people found
this helpful
Danielle was awesome. Cross keys were very good only thing I would say is that the picture of the house was obviously an old one as there was a lot of ivy growing on it when we moved in....
read full review
Was this helpful? Yes

“Delightful to deal with...”

Oct 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'The Dog Lady'
Oct 18,2018
0 people found
this helpful
Fantastic service from Jack - a complete pleasure to deal with and he demonstrated that he really does know his stuff. I would give 10 out of 5 if I could. Thank you so much....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Oct 18, 2018
View all comments (1)
Many thanks for your kind words. ...

“Excellent Service...”

Oct 16,2018
Minithumbup
Jo
Megan Gilmour
By: 'Aggi Wise'
Oct 16,2018
0 people found
this helpful
We live in Bristol and own a small house in Plymouth we rent out a small one bedroom house through Cross Keys. We regularly hear from Jo, carol and Megan who are all very profession and always helpful. We have a full services as we ...
read full review
Comment on agent fees
Fees are very reasonable and worth every penny!
Was this helpful? Yes
By: Megan Gilmour
Oct 18, 2018
View all comments (2)
Hi Aggi, Thank you very much for your kind comments, we look forward to continuing our ongoing relationship with you! Kind regards Megan ...

“Great...”

Oct 16,2018
Minithumbup
Danielle
Daniel Moore
By: 'Peter Poznik'
Oct 16,2018
0 people found
this helpful
After 2 failed attempts to purchase a house (with different estate agents) working with Danielle to get our dream house was an absolute pleasure. She was very helpful & kind from the start to the very end of the whole process of the purchase. We could ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Excellent service...”

Oct 15,2018
Minithumbup
Danielle
Phillip Piper
By: 'Jaime'
Oct 15,2018
0 people found
this helpful
Excellent, professional service. We bought our first house through Cross Keys, so weren't sure of the process. Danielle was so helpful, and always on hand to answers questions and chase things up. Danielle provided exceptional service and we highly recommend cross keys estate agents, ...
read full review
Comment on agent fees
n/a
Was this helpful? Yes

“Handover of small rental portfolio...”

Sep 28,2018
Minithumbup
Jo
Megan Gilmour
By: 'Peter'
Sep 28,2018
0 people found
this helpful
I have found the team at Cross Keys to be exceptionally professional in everything they have done in taking over from a poor performing agent. I couldn't be more impressed!...
read full review
Comment on agent fees
Market rate
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your kind comments, it is very much appreciated. ...

“My experience...”

Sep 27,2018
Minithumbup
Jo
Megan Gilmour
By: 'Shan'
Sep 27,2018
0 people found
this helpful
I found Jo Reece to be extremely helpful in getting everything ready for the move date and she answered any questions I had in full. Megan was also good when I initially viewed the property. Thanks for you an easy move...
read full review
Comment on agent fees
Jo was extremely helpful and honest when doing the inventory.
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your lovely comments, we do hope you enjoy your new home. ...

“Brilliant...”

Sep 25,2018
Minithumbup
Danielle
Jack Merriott MNAEA
By: 'Becky'
Sep 25,2018
0 people found
this helpful
We initially saw Jon who is a brilliant agent and gor is through to the initial sale part. We then dealt with Danielle throughout our sale and she was brilliant too. Wound highly recommend....
read full review
Comment on agent fees
They were cheaper than the others
Was this helpful? Yes
By: Danielle Gibbons
Sep 26, 2018
View all comments (1)
HI Becky, thank you so much for your kind review. I wish you all the best in your new home :) x ...

“Very happy with service of locals experts...”

Sep 21,2018
Minithumbup
Jack Merriott MNAEA
Stefan
By: 'rh'
Sep 21,2018
0 people found
this helpful
Our property was reviewed by the owner Jack, with local market and price ranges discussed. Impressed with local knowledge, being a local business rooted in the community, not a national chain. We advanced with the sole listing. Within weeks having the impression the agents were ...
read full review
Comment on agent fees
Fees were fixed following a summer special deal, and very fair given attention and efforts fro their side.
Was this helpful? Yes
By: Jack Merriott
Sep 21, 2018
View all comments (1)
Thank you for your lovely review. It was our pleasure to help you move on and hope things are going well for you. ...

“letting...”

Sep 19,2018
Minithumbup
Carol
Jo
By: 'HUNTER'
Sep 19,2018
0 people found
this helpful
The staff was very professional and knowledgeable about the market. They really have the landlord's interest at heart as they look for suitable tenants....
read full review
Comment on agent fees
Good, very reasonable
Was this helpful? Yes
By: Carol Huxham
Sep 19, 2018
View all comments (1)
Thank you so much for the lovely comments. A pleasure as always. ...

“Letting experience...”

Sep 17,2018
Minithumbup
Jo
Megan Gilmour
By: 'Daisy Fung'
Sep 17,2018
0 people found
this helpful
The finding of new tenants was very quick and the process was most efficient. The staff involved were friendly and efficient....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Megan Gilmour
Sep 17, 2018
View all comments (1)
Hi Daisy, Thank you very much for your lovely comments! Kind regards Megan and Jo. ...

“always helpful...”

Sep 17,2018
Minithumbup
Danielle
Daniel Moore
By: 'Happy buyer'
Sep 17,2018
0 people found
this helpful
From the first viewing to completion Danielle always came across as very positive and helpful even though we were the buyers. A real pleasure speaking to her....
read full review
Was this helpful? Yes
By: Danielle Gibbons
Sep 18, 2018
View all comments (1)
Thank you so much for your kind review! :) ...

“A positive professional experience from all the team...”

Sep 11,2018
Minithumbup
Jo
Megan Gilmour
By: 'Bill and shirley'
Sep 11,2018
0 people found
this helpful
As first time landlords we were recommended to use cross keys. We found the team extremely kind,helpful, and efficient....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joanne Rees
Sep 12, 2018
View all comments (1)
Thank you for your lovely comments. We look forward to working with you throughout this tenancy and many others in the future. Regards Jo, Megan and Carol ...

“Professional...”

Sep 10,2018
Minithumbup
Danielle
By: 'Jacqui'
Sep 10,2018
0 people found
this helpful
A very friendly and professional estate agent, always happy to help and answer and queries. Danielle was great, very helpfully ....
read full review
Comment on agent fees
Competitive fee.
Was this helpful? Yes

“A professional team...”

Sep 06,2018
Minithumbup
Danielle
Daniel Moore
By: 'Tony'
Sep 06,2018
0 people found
this helpful
Danielle and Daniel at Cross Keys Estates were friendly, informative, patient and very helpful. They kept me updated with the progress of selling my house, and always responded quickly to any queries I raised. It was a pleasure to be assisted by such a professional ...
read full review
Comment on agent fees
The Agent's Fees were very reasonable.
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Hi Tony, Thank you so much for your lovely review, I am delighted that you are so happy with our services. We wish you all the best for the future. ...

“Cannot thanks Rob enough!...”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr & Mrs C'
Sep 06,2018
0 people found
this helpful
Having had an awful experience with another agent and a house purchase fall through we were anxious to say the least. This purchase was not without problems. Not sure it is possible to buy a house these days without them to be honest. There were ...
read full review
Comment on agent fees
N/A Purchasing
Was this helpful? Yes

“sale of 34 albert road...”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Steve'
Sep 06,2018
0 people found
this helpful
Jack and Rob have worked very hard over the last few months to get our house sold and I am pleased to report we were able to complete the sale last week. This is not the first time we have used Cross Keys having used ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Quick sale...”

Sep 06,2018
Minithumbup
Rob
By: 'Ian'
Sep 06,2018
0 people found
this helpful
We received good advice to enable us to set a realistic guide price. This resulted in a very quick sale in two days at a price we were happy with. All the sale material was produced rapidly to a high standard. The whole process was ...
read full review
Comment on agent fees
The fee was very good as we took advantage of a special offer
Was this helpful? Yes

“This has been an incredibly stressful time for us. We were so worried that everything was going to fall through, and the vendor must have...”

Sep 05,2018
Minithumbup
Danielle
Daniel Moore
By: 'Browns'
Sep 05,2018
0 people found
this helpful
Our experience with Danielle could not have been better. She stayed in touch in a regular basis, but without intruding in any way. Danielle maintained her professionalism throughout , whilst also being a sounding board to our anxieties and worries, she's actually probably glad to ...
read full review
Comment on agent fees
No clue, don’t care, glad it’s all over!
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Thank you so much for your kind review, we really appreciate it! I hope that you are all very happy in your lovely new home, it was a pleasure meeting you. ...

“If I could give 6 stars I would.........”

Sep 05,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Simon'
Sep 05,2018
0 people found
this helpful
I cannot thank the Crosskeys team at the Stoke office highly enough, not only for the service they provide but also the people they are...... From the minute you walk through the door in the office you immediately get the impression everything is more personable, ...
read full review
Was this helpful? Yes
By: Rob
Sep 05, 2018
View all comments (1)
Thank you so much for your comments Simon, it means a great deal that you have come back to us from the previous purchase and we always endeavor to exceed expectations, all the best and fingers crossed for a smooth sales process. ...

“Agent seemed very competent in there work...”

Sep 04,2018
Minithumbup
Danielle
By: 'Carlton'
Sep 04,2018
0 people found
this helpful
I thought Danielle and John seemed very enthusiastic and efficient during the purchase it ran smoothly from start to finish...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Sep 05, 2018
View all comments (1)
Hi Carlton, Thank you so much for your kind review! ...

“Well deserved five star rating...”

Sep 04,2018
Minithumbup
Megan Gilmour
By: 'GordonC'
Sep 04,2018
0 people found
this helpful
My wife and I have found the lettings team particularly Megan, Carol, Jo and Daniel to have given excellent service. Any queries we have are dealt with straight away in an efficient manner. We have dealt with three or four letting agents and would say ...
read full review
Comment on agent fees
Very competitive rates.
Was this helpful? Yes
By: Megan Gilmour
Sep 05, 2018
View all comments (1)
Hi Gordon, thank you very much for your kind comments, always happy to help! kind regards Megan, Carol and Jo. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
67 0 59 2 345 4 199 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(308)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(393)


.
As Seen On

Book FREE Valuation

Agent logo