Cluttons

2.50/5 rating 18 reviews
  • 62% valuation accuracy
  • 39% recommend
  • 54% fee satisfaction
Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, Read full description...Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people.
Cluttons



Properties for Sale
Properties to Rent

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“The worst service ever!!!! Non-responsive at the end of the ......”

Oct 19,2017
Minithumbdown
By: 'AJ'
Oct 19,2017
2 people found
this helpful
The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge ...
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“I would like to thank all the staff and in ......”

Apr 25,2017
Minithumbup
By: 'John Crowley'
Apr 25,2017
0 people found
this helpful
I would like to thank all the staff and in particular Tim King and Michael Henry who did a brilliant job and worked tirelessly to sell my house in Islington.There were a few problems with Brexit and buyers pulling out at the last minute ...
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Comment on agent fees
SUPER
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“I was very impressed with Tim and Michael at Cluttons ......”

Nov 02,2016
Minithumbup
By: 'Mark'
Nov 02,2016
0 people found
this helpful
I was very impressed with Tim and Michael at Cluttons and would recommend them as a selling agent to someone looking to market their property in and around the Angel/N1 area. Despite sadly not managing to find us a buyer this time they did ...
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Comment on agent fees
Fees were fair (x% plus VAT, no sale no fee), not the cheapest but I believe you need enough of an incentive for the agent to fight your case and get a good price.
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“Unfortunately very difficult to deal with. The 'Property Manager' was ......”

Oct 12,2016
Minithumbdown
By: 'Rarely Disappointed'
Oct 12,2016
13 people found
this helpful
Unfortunately very difficult to deal with. The 'Property Manager' was unresponsive to emails throughout much of the year I was his tennant. He was always available through switchboard, which meant he was at his desk. This left me confused as to what he was doing ...
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Comment on agent fees
Undeserved
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“I have dealt with this office for a number of ......”

May 17,2016
Minithumbup
By: 'N. Koumarianos'
May 17,2016
0 people found
this helpful
I have dealt with this office for a number of years now regarding the rental and ongoing administration of a residential investment property I own in the area. I am based overseas and have been satisfied with the level of attention I receive. A recent ...
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Comment on agent fees
They charge the industry average.
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“Every experience we have had with this agency is negative. ......”

Apr 05,2016
Minithumbdown
By: 'Nmk'
Apr 05,2016
10 people found
this helpful
Every experience we have had with this agency is negative. We were a tenant in a property for nearly a year without a fully executed lease because they made so many mistakes we never signed and they failed to follow up. They would turn up ...
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What agent could do to change your mind?
Bad - considering the service and the follow ups I had to make as a tenant
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Comment on agent fees
Bad - considering the service and the follow ups I had to make as a tenant
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“I am a landlord who have used cluttons to find ......”

Jan 29,2016
Minithumbdown
By: 'London Landlord'
Jan 29,2016
10 people found
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following: 1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times ...
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“Really disgusted with this agent , when employed made many promises ......”

Dec 16,2015
Minithumbdown
By: 'Alan'
Dec 16,2015
9 people found
this helpful
Really disgusted with this agent , when employed made many promises regarding managing and actioning issues, George Back failed on all accounts to meet any of these, in contravention to the contract we had , this will be reported to RICS as grosse incompetence and neglect. In ...
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“great service although couldn't get through to them very often ......”

Feb 06,2015
Minithumbup
By: 'Peter1'
Feb 06,2015
0 people found
this helpful
great service although couldn't get through to them very often as the office is quite small. Would definitely use again as better than all the other local agents...
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“Avoid at all cost! This is by far the worst ......”

Dec 16,2014
Minithumbdown
By: 'Angel1'
Dec 16,2014
22 people found
this helpful
Avoid at all cost! This is by far the worst experience we have had with an agent. We have both been renting in London and abroad for a long time and have been quite lucky to have mostly very good experience and responsive agents. However ...
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What agent could do to change your mind?
The agency needs to implement adequat procedures and training for their employees and adhere to industry best practice.
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“Everyone I dealt with or spoke with at Cluttons was ......”

Nov 05,2014
Minithumbup
By: 'RJW'
Nov 05,2014
0 people found
this helpful
Everyone I dealt with or spoke with at Cluttons was very nice and helpful, Sebastian showed us the flat and was very professional and informative. He kept us updated and arranged everything for us. All in all the process was stress free and a pleasure....
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“Cluttons are probably the best agents I have used in ......”

Aug 31,2014
Minithumbup
By: 'Max'
Aug 31,2014
1 people found
this helpful
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve the issue. ...
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“Cluttons charged us so much money that was never mentioned. ......”

Jul 30,2014
Minithumbdown
By: 'El'
Jul 30,2014
23 people found
this helpful
Cluttons charged us so much money that was never mentioned. There was a check out fee of £100, and wanted to keep £400 from the deposit for cleaning, without even getting our consent before. The flat was tiny, 30m sq, and clean! They also had some really ...
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Comment on agent fees
The agency was so expensive, and there were additional costs at the end!
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“Since vacating our property we have been treated absolutely appallingly ......”

Jul 22,2014
Minithumbdown
By: 'Angry'
Jul 22,2014
28 people found
this helpful
Since vacating our property we have been treated absolutely appallingly by Cluttons. We did absolutely everything on the check-out list and even went further in terms of proffessional cleaning. The property was spotless... Cluttons then claim they need to withold one third of the deposit ...
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“There are two factors which I think are most important ......”

Jun 19,2014
Minithumbdown
By: 'CrazyMarty'
Jun 19,2014
23 people found
this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second ...
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What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.
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“Great positive experience from this branch of Cluttons. Friendly, polite ......”

Jun 07,2013
Minithumbup
By: 'Kara'
Jun 07,2013
0 people found
this helpful
Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!). With this agent a \'holding deposit\' was exactly that, the property was off the ...
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“DO NOT RENT FROM CLUTTONS! They will not help you ......”

Dec 11,2012
Minithumbdown
By: 'Anonymous (because they\'re still my agent)'
Dec 11,2012
23 people found
this helpful
DO NOT RENT FROM CLUTTONS! They will not help you with anything that goes wrong and they will charge you at every opportunity. They are 100% focused on getting as much money off the tenant as possible. Any issue with your flat is an opportunity for ...
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What agent could do to change your mind?
I would freeze to death in the artic ocean than use Cluttons for anything.
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“Cluttons is not responsive to issues and problems and have ......”

Jul 12,2012
Minithumbdown
By: 'Putney High Street tenant'
Jul 12,2012
22 people found
this helpful
Cluttons is not responsive to issues and problems and have been acting so very funny about the contracts. My contracts ends on a Sunday which means I am paying for the Sunday, therefore I suggested that keys will be available for collection on Monday morning ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 3 9 2 0 0 0 0 1

Fees

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Complaints Procedure

No procedure available.

Awards won by Cluttons

Individual Branch Awards

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View All 25 Branches


Cluttons - 3 Wapping High Street Branch, London, E1W
3 Wapping High Street Branch
3 Wapping High Street, London E1W 1LS
(5)
Cluttons - Arundel, BN18
Arundel
1 London Road, Arundel BN18 9BH
(0)
Cluttons - Brighton, BN1
Brighton
44-46 Old Steine, Brighton BN1 1NH
(0)
show all branches (25)
Cluttons - Camden Walk Branch, London, N1
Camden Walk Branch
6 Camden Walk, London N1 8DY
(5)
Cluttons - Canterbury, CT1
Canterbury
29-30 Watling Street, Canterbury CT1 2UD
(0)
Cluttons - Chichester, PO18
Chichester
Goodwood Estate Office, Chichester PO18 0PX
(0)
Cluttons - Haywards Heath, RH16
Haywards Heath
55 Perrymount Road, Haywards Heath RH16 3BN
(0)
Cluttons - Hyde Park Branch, London, W2
Hyde Park Branch
Albion House, 23 Albion Street, London W2 2AS
(0)
Cluttons - London, E1W
London
61 Wapping Wall, London E1W 3SD
(1)
Cluttons - London, NW8
London
53 Charlbert Street, London NW8 6JN
(0)
Cluttons - London, SE1
London
36 Horselydown Lane, London SE1 2NJ
(2)
Cluttons - London, SE3
London
22 Tranquil Vale, London SE3 0AX
(0)
Cluttons - London, SW11
London
125 Lavender Hill, London SW11 5QJ
(0)
Cluttons - London, SW11
London
125 Northcote Road, London SW11 6PS
(1)
Cluttons - London, SW1W
London
84 Bourne Street, London SW1W 8HQ
(0)
Cluttons - London, SW3
London
73 Sloane Avenue, London SW3 3DH
(1)
Cluttons - London, SW7
London
48 Pelham Street South Kensington, London SW7 2NW
(0)
Cluttons - London, W11
London
5 Addison Avenue, London W11 4QS
(0)
Cluttons - London, W1H
London
Meridien House 42 Upper Berkeley Street Marble Arch, London W1H 5EP
(0)
Cluttons - London, W1H
London
Portman House 2 Portman Street, London W1H 6DU
(2)
Cluttons - London, W2
London
23 Albion StreetHyde Park, London W2 2AS
(0)
Cluttons - Maidstone, ME14
Maidstone
26-28 Albion Place, Maidstone ME14 5DZ
(0)
Cluttons - Oxford, OX1
Oxford
13 Beaumont Street, Oxford OX1 2LP
(0)
Cluttons - Romsey, SO51
Romsey
1 Eastwood Court Broadwater Road, Romsey SO51 8JJ
(0)
Cluttons - Winchester, SO21
Winchester
The Old Estate Office Sutton Scotney, Winchester SO21 3JN
(0)


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