Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people.
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Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people.
Latest Reviews
View all Reviews 25
24th Sep 2020
reviewed by 'Alexandra'
15th Jul 2020
reviewed by 'Zoe Edmonds'
25th Jun 2020
reviewed by 'Disappointed Tenant'
5th Jun 2020
reviewed by 'Nigel Guy'
3rd Nov 2019
reviewed by 'chris'
12th Sep 2019
reviewed by 'Noelle T'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 3 | 15 | 2 | 0 | 0 | 0 | 1 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Sep 24,2020
Sep 24,2020
0
people found
this helpful
this helpful
I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day ...
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Jul 15,2020
Jul 15,2020
1
people found
this helpful
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AVOID. Its just not worth it. They nearly went bust a couple years ago - with service like this, I imagine they will do soon. Terrible experience as a departing tenant - rude, supercilious emails from some keyboard warrior trying to blame everyone else for ...
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Jun 25,2020
Jun 25,2020
0
people found
this helpful
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Avoid at all costs. Truly terrible renting experience. Please look elsewhere and if you absolutely have to use Cluttons, please look after yourself and your family by carefully reading through the contract, knowing your rights as a tenant, and don't be afraid to challenge them ...
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Jun 05,2020
Jun 05,2020
0
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Took more than 7 weeks to refund my rental deposit, 4 e-mails and the same number of voicemails simply ignored.
E-mailed managing partner who obviously got it sorted out but no response from him either that was 4 weeks ago.
The office suggested Covid-19 was to blame - ...
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Nov 03,2019
Nov 03,2019
1
people found
this helpful
this helpful
They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top ...
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Sep 12,2019
Sep 12,2019
2
people found
this helpful
this helpful
Avoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than ...
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May 31,2019
May 31,2019
1
people found
this helpful
this helpful
All the members of staff I dealt with were very helpful and guided my through the process. They kept an eye out for our interests and provided updates on a regular basis....
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Comment on agent fees
Reasonable fees, they charge the market rate
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Oct 19,2017
Oct 19,2017
5
people found
this helpful
this helpful
The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge ...
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Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
I would like to thank all the staff and in particular Tim King and Michael Henry who did a brilliant job and worked tirelessly to sell my house in Islington.There were a few problems with Brexit and buyers pulling out at the last minute ...
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Comment on agent fees
SUPER
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Nov 02,2016
Nov 02,2016
0
people found
this helpful
this helpful
I was very impressed with Tim and Michael at Cluttons and would recommend them as a selling agent to someone looking to market their property in and around the Angel/N1 area. Despite sadly not managing to find us a buyer this time they did ...
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Comment on agent fees
Fees were fair (x% plus VAT, no sale no fee), not the cheapest but I believe you need enough of an incentive for the agent to fight your case and get a good price.
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Oct 12,2016
Oct 12,2016
14
people found
this helpful
this helpful
Unfortunately very difficult to deal with. The 'Property Manager' was unresponsive to emails throughout much of the year I was his tennant. He was always available through switchboard, which meant he was at his desk. This left me confused as to what he was doing ...
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Comment on agent fees
Undeserved
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May 17,2016
May 17,2016
0
people found
this helpful
this helpful
I have dealt with this office for a number of years now regarding the rental and ongoing administration of a residential investment property I own in the area.
I am based overseas and have been satisfied with the level of attention I receive.
A recent ...
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Comment on agent fees
They charge the industry average.
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Apr 05,2016
Apr 05,2016
11
people found
this helpful
this helpful
Every experience we have had with this agency is negative. We were a tenant in a property for nearly a year without a fully executed lease because they made so many mistakes we never signed and they failed to follow up. They would turn up ...
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What agent could do to change your mind?
Bad - considering the service and the follow ups I had to make as a tenantAttached Filesnbsp;
Comment on agent fees
Bad - considering the service and the follow ups I had to make as a tenant
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Jan 29,2016
Jan 29,2016
12
people found
this helpful
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following:
1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times ...
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Dec 16,2015
Dec 16,2015
11
people found
this helpful
this helpful
Really disgusted with this agent , when employed made many promises regarding managing and actioning issues, George Back failed on all accounts to meet any of these, in contravention to the contract we had , this will be reported to RICS as grosse incompetence and neglect. In ...
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Feb 06,2015
Feb 06,2015
0
people found
this helpful
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great service although couldn't get through to them very often as the office is quite small. Would definitely use again as better than all the other local agents...
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Dec 16,2014
Dec 16,2014
23
people found
this helpful
this helpful
Avoid at all cost!
This is by far the worst experience we have had with an agent.
We have both been renting in London and abroad for a long time and have been quite lucky to have mostly very good experience and responsive agents.
However ...
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What agent could do to change your mind?
The agency needs to implement adequat procedures and training for their employees and adhere to industry best practice.Attached Filesnbsp;
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Nov 05,2014
Nov 05,2014
0
people found
this helpful
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Everyone I dealt with or spoke with at Cluttons was very nice and helpful, Sebastian showed us the flat and was very professional and informative. He kept us updated and arranged everything for us. All in all the process was stress free and a pleasure....
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Aug 31,2014
Aug 31,2014
1
people found
this helpful
this helpful
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve
the issue. ...
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Jul 30,2014
Jul 30,2014
24
people found
this helpful
this helpful
Cluttons charged us so much money that was never mentioned. There was a check out fee of £100, and wanted to keep £400 from the deposit for cleaning, without even getting our consent before. The flat was tiny, 30m sq, and clean!
They also had some really ...
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Comment on agent fees
The agency was so expensive, and there were additional costs at the end!
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Jul 22,2014
Jul 22,2014
29
people found
this helpful
this helpful
Since vacating our property we have been treated absolutely appallingly by Cluttons. We did absolutely everything on the check-out list and even went further in terms of proffessional cleaning. The property was spotless... Cluttons then claim they need to withold one third of the deposit ...
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Jun 19,2014
Jun 19,2014
24
people found
this helpful
this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second ...
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What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.Attached Filesnbsp;
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Jun 07,2013
Jun 07,2013
0
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Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!).
With this agent a 'holding deposit' was exactly that, the property was off the market ...
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Dec 11,2012
Dec 11,2012
24
people found
this helpful
this helpful
DO NOT RENT FROM CLUTTONS! They will not help you with anything that goes wrong and they will charge you at every opportunity. They are 100% focused on getting as much money off the tenant as possible. Any issue with your flat is an opportunity for ...
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What agent could do to change your mind?
I would freeze to death in the artic ocean than use Cluttons for anything.Attached Filesnbsp;
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Jul 12,2012
Jul 12,2012
23
people found
this helpful
this helpful
Cluttons is not responsive to issues and problems and have been acting so very funny about the contracts.
My contracts ends on a Sunday which means I am paying for the Sunday, therefore I suggested that keys will be available for collection on Monday morning ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
