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Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, Read full description...Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people.
 
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Properties for sale
Properties for rent
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
I have dealt with this office for a number of years now regarding the rental and ongoing administration of a residential investment property I own in the area. I am based overseas and have been satisfied with the level of attention I receive. A recent re-let has been handled in a speedy and efficient manner....
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Comment on agent fees
They charge the industry average.
Was this helpful? Yes
Apr 05,2016
Minithumbdown
By:
Apr 05,2016
0 people found
this helpful
Every experience we have had with this agency is negative. We were a tenant in a property for nearly a year without a fully executed lease because they made so many mistakes we never signed and they failed to follow up. They would turn up to the property on a different day to what they said. They took forever to respond to another reference check when we were moving out. They stuffed up our deposit refund... every time I would request a call back I would never get one.. I cannot recommend enough...
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What agent could do to change your mind?
Bad - considering the service and the follow ups I had to make as a tenant
Comment on agent fees
Bad - considering the service and the follow ups I had to make as a tenant
Was this helpful? Yes
Jan 29,2016
Minithumbdown
By:
Jan 29,2016
0 people found
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following: 1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times before even getting a response. I'd like to emphasise here that this has happened at least 3/4 times over a 12 month period. 2. When they finally responded they informed me that the tenant has decided to move out within the month. No proa...
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Dec 16,2015
Minithumbdown
By:
Dec 16,2015
0 people found
this helpful
Really disgusted with this agent , when employed made many promises regarding managing and actioning issues, George Back failed on all accounts to meet any of these, in contravention to the contract we had , this will be reported to RICS as grosse incompetence and neglect. In addition a seemingly non existent secretary called Ann lee kept mailing us with superfluous and unpleasant questions, that bordered on harassment, this company is best Avoided , user beware does not go far enough to highlig...
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
great service although couldn't get through to them very often as the office is quite small. Would definitely use again as better than all the other local agents...
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Dec 16,2014
Minithumbdown
By:
Dec 16,2014
14 people found
this helpful
Avoid at all cost! This is by far the worst experience we have had with an agent. We have both been renting in London and abroad for a long time and have been quite lucky to have mostly very good experience and responsive agents. However the level of incompetence and ignorance at Cluttons is quite unique and drain a lot of energy, money and time from us as tenants and the landlord equally. Their contractors are equally rude and try to give you the impression that low standard is the norm. ...
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What agent could do to change your mind?
The agency needs to implement adequat procedures and training for their employees and adhere to industry best practice.
Was this helpful? Yes
Nov 05,2014
Minithumbup
By:
Nov 05,2014
0 people found
this helpful
Everyone I dealt with or spoke with at Cluttons was very nice and helpful, Sebastian showed us the flat and was very professional and informative. He kept us updated and arranged everything for us. All in all the process was stress free and a pleasure....
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Aug 31,2014
Minithumbup
By:
Aug 31,2014
1 people found
this helpful
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve the issue. Thankyou Cluttons!...
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Jul 30,2014
Minithumbdown
By:
Jul 30,2014
14 people found
this helpful
Cluttons charged us so much money that was never mentioned. There was a check out fee of £100, and wanted to keep £400 from the deposit for cleaning, without even getting our consent before. The flat was tiny, 30m sq, and clean! They also had some really rude employees. (Check out guy especially)! They drove us crazy for a few months - don't go there....
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Comment on agent fees
The agency was so expensive, and there were additional costs at the end!
Was this helpful? Yes
Jul 22,2014
Minithumbdown
By:
Jul 22,2014
16 people found
this helpful
Since vacating our property we have been treated absolutely appallingly by Cluttons. We did absolutely everything on the check-out list and even went further in terms of proffessional cleaning. The property was spotless... Cluttons then claim they need to withold one third of the deposit for reasons athat are ludicrous... including cleaning which was done the day before we left, by a professional company. They even have the cheek to charge us for their 'time' in seeking small items that needed...
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Jun 19,2014
Minithumbdown
By:
Jun 19,2014
15 people found
this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second is the management of that property (if retained as the agency) curing the course of tenancy. Cluttons fails in ALL ways. Cluttons caters toward properties which are typically pricier than most so it should be no surprise they have poor ...
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What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.
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Jun 07,2013
Minithumbup
By:
Jun 07,2013
0 people found
this helpful
Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!). With this agent a \'holding deposit\' was exactly that, the property was off the market until the reference and deposit etc. was paid unlike some agents who will accept higher offers from other prospective tenants and then tell you your let fell through just before you sign the contract du...
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Was this helpful? Yes
Dec 11,2012
Minithumbdown
By:
Dec 11,2012
16 people found
this helpful
DO NOT RENT FROM CLUTTONS! They will not help you with anything that goes wrong and they will charge you at every opportunity. They are 100% focused on getting as much money off the tenant as possible. Any issue with your flat is an opportunity for them to charge you more money. I have too many examples to list but suffice to say I\'ve rented from several different landlords in London and while some have been worse than others, cluttons has been by far the least helpful and most expensive people...
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What agent could do to change your mind?
I would freeze to death in the artic ocean than use Cluttons for anything.
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Jul 12,2012
Minithumbdown
By:
Jul 12,2012
16 people found
this helpful
Cluttons is not responsive to issues and problems and have been acting so very funny about the contracts. My contracts ends on a Sunday which means I am paying for the Sunday, therefore I suggested that keys will be available for collection on Monday morning as it is more convenient for both parties and the response I receive is that they want to charge me for the extra day!!! You know what, come and collect the keys at 11:59 Sunday evening as I am not paying for an extra day!!! This is the g...
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Awards won by Cluttons

Individual Branch Awards

Firm rankings



3 Wapping High Street Branch
3 Wapping High Street, London E1W 1LS
(4)
Camden Walk Branch
6 Camden Walk, London N1 8DY
(3)
Hyde Park Branch
Albion House, 23 Albion Street, London W2 2AS
(0)
show all branches (25)
London
22 Tranquil Vale, London SE3 0AX
(0)
Office 1
1 London Road, Arundel BN18 9BH
(0)
Office 10
125 Lavender Hill, London SW11 5QJ
(0)
Office 11
Portman House 2 Portman Street, London W1H 6DU
(1)
Office 12
125 Northcote Road, London SW11 6PS
(1)
Office 13
84 Bourne Street, London SW1W 8HQ
(0)
Office 14
73 Sloane Avenue, London SW3 3DH
(1)
Office 15
5 Addison Avenue, London W11 4QS
(0)
Office 16
23 Albion StreetHyde Park, London W2 2AS
(0)
Office 17
48 Pelham Street South Kensington, London SW7 2NW
(0)
Office 18
Meridien House 42 Upper Berkeley Street Marble Arch, London W1H 5EP
(0)
Office 19
53 Charlbert Street, London NW8 6JN
(0)
Office 2
44-46 Old Steine, Brighton BN1 1NH
(0)
Office 20
36 Horselydown Lane, London SE1 2NJ
(2)
Office 21
61 Wapping Wall, London E1W 3SD
(1)
Office 3
29-30 Watling Street, Canterbury CT1 2UD
(0)
Office 4
Goodwood Estate Office, Chichester PO18 0PX
(0)
Office 5
55 Perrymount Road, Haywards Heath RH16 3BN
(0)
Office 6
26-28 Albion Place, Maidstone ME14 5DZ
(0)
Office 7
1 Eastwood Court Broadwater Road, Romsey SO51 8JJ
(0)
Office 8
The Old Estate Office Sutton Scotney, Winchester SO21 3JN
(0)
Office 9
13 Beaumont Street, Oxford OX1 2LP
(0)

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