Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, Read full description...Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people.
“The worst service ever!!!! Non-responsive at the end of the ......”
1 Star Review
Oct 19,2017
By: 'AJ'
Oct 19,2017
Branch: London, 3 Wapping High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: sw46
Branch: London, 3 Wapping High Street
Lettings (as a Tenant)
Postcode: sw46
2people found this helpful
The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge ... read full review
“I would like to thank all the staff and in ......”
5 Star Review
Apr 25,2017
By: 'John Crowley'
Apr 25,2017
Branch: London, 6 Camden Walk
Services: Sales (as a Vendor)
Sold price: £1505000 Would you recommend?: Yes
Postcode: N5 1
Branch: London, 6 Camden Walk
Sales (as a Vendor)
Sold price: £1505000 Postcode: N5 1
0people found this helpful
I would like to thank all the staff and in particular Tim King and Michael Henry who did a brilliant job and worked tirelessly to sell my house in Islington.There were a few problems with Brexit and buyers pulling out at the last minute ... read full review
“I was very impressed with Tim and Michael at Cluttons ......”
4 Star Review
Nov 02,2016
By: 'Mark'
Nov 02,2016
Branch: London, 6 Camden Walk
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N1
Branch: London, 6 Camden Walk
Sales (as a Vendor)
Postcode: N1
0people found this helpful
I was very impressed with Tim and Michael at Cluttons and would recommend them as a selling agent to someone looking to market their property in and around the Angel/N1 area. Despite sadly not managing to find us a buyer this time they did ... read full review
Comment on agent fees
Fees were fair (x% plus VAT, no sale no fee), not the cheapest but I believe you need enough of an incentive for the agent to fight your case and get a good price.
“Unfortunately very difficult to deal with. The 'Property Manager' was ......”
1 Star Review
Oct 12,2016
By: 'Rarely Disappointed'
Oct 12,2016
Branch: London, Portman House
2 Portman Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW6
Branch: London, Portman House
2 Portman Street
Lettings (as a Tenant)
Postcode: NW6
13people found this helpful
Unfortunately very difficult to deal with. The 'Property Manager' was unresponsive to emails throughout much of the year I was his tennant. He was always available through switchboard, which meant he was at his desk. This left me confused as to what he was doing ... read full review
I have dealt with this office for a number of years now regarding the rental and ongoing administration of a residential investment property I own in the area.
I am based overseas and have been satisfied with the level of attention I receive.
A recent ... read full review
Every experience we have had with this agency is negative. We were a tenant in a property for nearly a year without a fully executed lease because they made so many mistakes we never signed and they failed to follow up. They would turn up ... read full review
What agent could do to change your mind?
Bad - considering the service and the follow ups I had to make as a tenant
Attached Files
Comment on agent fees
Bad - considering the service and the follow ups I had to make as a tenant
“I am a landlord who have used cluttons to find ......”
1 Star Review
Jan 29,2016
By: 'London Landlord'
Jan 29,2016
Branch: London, 3 Wapping High Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: e14
Branch: London, 3 Wapping High Street
Lettings (as a Landlord)
Postcode: e14
10people found this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following:
1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times ... read full review
Really disgusted with this agent , when employed made many promises regarding managing and actioning issues, George Back failed on all accounts to meet any of these, in contravention to the contract we had , this will be reported to RICS as grosse incompetence and neglect. In ... read full review
“great service although couldn't get through to them very often ......”
5 Star Review
Feb 06,2015
By: 'Peter1'
Feb 06,2015
Branch: London, 6 Camden Walk
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: N1
Branch: London, 6 Camden Walk
Lettings (as a Tenant)
Postcode: N1
0people found this helpful
great service although couldn't get through to them very often as the office is quite small. Would definitely use again as better than all the other local agents... read full review
“Avoid at all cost!
This is by far the worst ......”
1 Star Review
Dec 16,2014
By: 'Angel1'
Dec 16,2014
Branch: London, 6 Camden Walk
Services: Lettings (as a Tenant)
Rent PCM: £4000 Would you recommend?: No
Postcode: N1
Branch: London, 6 Camden Walk
Lettings (as a Tenant)
Rent PCM: £4000 Postcode: N1
22people found this helpful
Avoid at all cost!
This is by far the worst experience we have had with an agent.
We have both been renting in London and abroad for a long time and have been quite lucky to have mostly very good experience and responsive agents.
However ... read full review
What agent could do to change your mind?
The agency needs to implement adequat procedures and training for their employees and adhere to industry best practice.
“Everyone I dealt with or spoke with at Cluttons was ......”
5 Star Review
Nov 05,2014
By: 'RJW'
Nov 05,2014
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £1733 Would you recommend?: Yes
Postcode: se1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £1733 Postcode: se1
0people found this helpful
Everyone I dealt with or spoke with at Cluttons was very nice and helpful, Sebastian showed us the flat and was very professional and informative. He kept us updated and arranged everything for us. All in all the process was stress free and a pleasure.... read full review
“Cluttons are probably the best agents I have used in ......”
5 Star Review
Aug 31,2014
By: 'Max'
Aug 31,2014
Branch: London, 73 Sloane Avenue
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: London, 73 Sloane Avenue
Lettings (as a Landlord)
Postcode:
1people found this helpful
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve
the issue. ... read full review
“Cluttons charged us so much money that was never mentioned. ......”
1 Star Review
Jul 30,2014
By: 'El'
Jul 30,2014
Branch: London, 6 Camden Walk
Services: Lettings (as a Tenant)
Rent PCM: £950 Would you recommend?: No
Postcode: N1
Branch: London, 6 Camden Walk
Lettings (as a Tenant)
Rent PCM: £950 Postcode: N1
23people found this helpful
Cluttons charged us so much money that was never mentioned. There was a check out fee of £100, and wanted to keep £400 from the deposit for cleaning, without even getting our consent before. The flat was tiny, 30m sq, and clean!
They also had some really ... read full review
Comment on agent fees
The agency was so expensive, and there were additional costs at the end!
“Since vacating our property we have been treated absolutely appallingly ......”
1 Star Review
Jul 22,2014
By: 'Angry'
Jul 22,2014
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £3300 Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £3300 Postcode: SE1
28people found this helpful
Since vacating our property we have been treated absolutely appallingly by Cluttons. We did absolutely everything on the check-out list and even went further in terms of proffessional cleaning. The property was spotless... Cluttons then claim they need to withold one third of the deposit ... read full review
“There are two factors which I think are most important ......”
1 Star Review
Jun 19,2014
By: 'CrazyMarty'
Jun 19,2014
Branch: London, 3 Wapping High Street
Services: Lettings (as a Tenant)
Rent PCM: £1700 Would you recommend?: No
Postcode: E1W
Branch: London, 3 Wapping High Street
Lettings (as a Tenant)
Rent PCM: £1700 Postcode: E1W
23people found this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second ... read full review
What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.
“Great positive experience from this branch of Cluttons. Friendly, polite ......”
5 Star Review
Jun 07,2013
By: 'Kara'
Jun 07,2013
Branch: London, 3 Wapping High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E1W
Branch: London, 3 Wapping High Street
Lettings (as a Tenant)
Postcode: E1W
0people found this helpful
Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!).
With this agent a \'holding deposit\' was exactly that, the property was off the ... read full review
“DO NOT RENT FROM CLUTTONS! They will not help you ......”
1 Star Review
Dec 11,2012
By: 'Anonymous (because they\'re still my agent)'
Dec 11,2012
Branch: London, 3 Wapping High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: e1w
Branch: London, 3 Wapping High Street
Lettings (as a Tenant)
Postcode: e1w
23people found this helpful
DO NOT RENT FROM CLUTTONS! They will not help you with anything that goes wrong and they will charge you at every opportunity. They are 100% focused on getting as much money off the tenant as possible. Any issue with your flat is an opportunity for ... read full review
What agent could do to change your mind?
I would freeze to death in the artic ocean than use Cluttons for anything.
“Cluttons is not responsive to issues and problems and have ......”
2 Star Review
Jul 12,2012
By: 'Putney High Street tenant'
Jul 12,2012
Branch: London, Portman House
2 Portman Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, Portman House
2 Portman Street
Lettings (as a Tenant)
Postcode:
22people found this helpful
Cluttons is not responsive to issues and problems and have been acting so very funny about the contracts.
My contracts ends on a Sunday which means I am paying for the Sunday, therefore I suggested that keys will be available for collection on Monday morning ... read full review