Cluttons

2.59/5 rating 17 reviews
  • 58% valuation accuracy
  • 41% recommend
  • 50% fee satisfaction
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    Ewelina Rogala
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    Liz Raper
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    Mya Chu
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    Neil Moore
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    Lauren Pelling
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    Sarah Brett
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    Sebastian
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    Adam Cordery
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    Tim King
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    Michael Henry
Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, Read full description...Cluttons is a limited liability partnership of chartered surveyors and property consultants founded in 1765. Although proud of our long history, we are a forward-looking, dynamic and diverse business, now boasting a total complement of over 600 people.
 
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Apr 25,2017
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Tim King
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Michael Henry
By: 'John Crowley'
Apr 25,2017
0 people found
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I would like to thank all the staff and in particular Tim King and Michael Henry who did a brilliant job and worked tirelessly to sell my house in Islington.There were a few problems with Brexit and buyers pulling out at the last minute but in the end we got there and the new buyers are completely satisfied . All i can say is thank you guys for doing such a great job and finding the right buyer. I wish you good luck and success in the future as you thoroughly deserve stand I would recommend you ...
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SUPER
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Nov 02,2016
Minithumbup
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Tim King
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Michael Henry
By: 'Mark'
Nov 02,2016
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I was very impressed with Tim and Michael at Cluttons and would recommend them as a selling agent to someone looking to market their property in and around the Angel/N1 area. Despite sadly not managing to find us a buyer this time they did succeed in getting a significant number of viewings in a very challenging market and were communicative, professional and honest throughout the process. We had been listed with an online agent for a number of weeks prior to using Cluttons with no viewing reque...
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Comment on agent fees
Fees were fair (x% plus VAT, no sale no fee), not the cheapest but I believe you need enough of an incentive for the agent to fight your case and get a good price.
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Oct 12,2016
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Adam Cordery
By: 'Rarely Disappointed'
Oct 12,2016
10 people found
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Unfortunately very difficult to deal with. The 'Property Manager' was unresponsive to emails throughout much of the year I was his tennant. He was always available through switchboard, which meant he was at his desk. This left me confused as to what he was doing all day if not 'managing the property'. When I moved out he would not help me to get my deposit back, which should be his responsibility. Instead, he sent me a copied and pasted email advising me to do what I could to contact the new te...
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Undeserved
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May 17,2016
Minithumbup
By: 'N. Koumarianos'
May 17,2016
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I have dealt with this office for a number of years now regarding the rental and ongoing administration of a residential investment property I own in the area. I am based overseas and have been satisfied with the level of attention I receive. A recent re-let has been handled in a speedy and efficient manner....
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Comment on agent fees
They charge the industry average.
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Apr 05,2016
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By: 'Nmk'
Apr 05,2016
9 people found
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Every experience we have had with this agency is negative. We were a tenant in a property for nearly a year without a fully executed lease because they made so many mistakes we never signed and they failed to follow up. They would turn up to the property on a different day to what they said. They took forever to respond to another reference check when we were moving out. They stuffed up our deposit refund... every time I would request a call back I would never get one.. I cannot recommend enough...
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What agent could do to change your mind?
Bad - considering the service and the follow ups I had to make as a tenant
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Comment on agent fees
Bad - considering the service and the follow ups I had to make as a tenant
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Jan 29,2016
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Neil Moore
By: 'London Landlord'
Jan 29,2016
9 people found
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following: 1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times before even getting a response. I'd like to emphasise here that this has happened at least 3/4 times over a 12 month period. 2. When they finally responded they informed me that the tenant has decided to move out within the month. No proa...
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Dec 16,2015
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By: 'Alan'
Dec 16,2015
8 people found
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Really disgusted with this agent , when employed made many promises regarding managing and actioning issues, George Back failed on all accounts to meet any of these, in contravention to the contract we had , this will be reported to RICS as grosse incompetence and neglect. In addition a seemingly non existent secretary called Ann lee kept mailing us with superfluous and unpleasant questions, that bordered on harassment, this company is best Avoided , user beware does not go far enough to highlig...
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Feb 06,2015
Minithumbup
By: 'Peter1'
Feb 06,2015
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great service although couldn't get through to them very often as the office is quite small. Would definitely use again as better than all the other local agents...
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Dec 16,2014
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Mya Chu
By: 'Angel1'
Dec 16,2014
22 people found
this helpful
Avoid at all cost! This is by far the worst experience we have had with an agent. We have both been renting in London and abroad for a long time and have been quite lucky to have mostly very good experience and responsive agents. However the level of incompetence and ignorance at Cluttons is quite unique and drain a lot of energy, money and time from us as tenants and the landlord equally. Their contractors are equally rude and try to give you the impression that low standard is the norm. ...
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What agent could do to change your mind?
The agency needs to implement adequat procedures and training for their employees and adhere to industry best practice.
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Nov 05,2014
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Sebastian
By: 'RJW'
Nov 05,2014
0 people found
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Everyone I dealt with or spoke with at Cluttons was very nice and helpful, Sebastian showed us the flat and was very professional and informative. He kept us updated and arranged everything for us. All in all the process was stress free and a pleasure....
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Aug 31,2014
Minithumbup
By: 'Max'
Aug 31,2014
1 people found
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Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve the issue. Thankyou Cluttons!...
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Jul 30,2014
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By: 'El'
Jul 30,2014
22 people found
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Cluttons charged us so much money that was never mentioned. There was a check out fee of £100, and wanted to keep £400 from the deposit for cleaning, without even getting our consent before. The flat was tiny, 30m sq, and clean! They also had some really rude employees. (Check out guy especially)! They drove us crazy for a few months - don't go there....
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The agency was so expensive, and there were additional costs at the end!
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Jul 22,2014
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Sarah Brett
By: 'Angry'
Jul 22,2014
28 people found
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Since vacating our property we have been treated absolutely appallingly by Cluttons. We did absolutely everything on the check-out list and even went further in terms of proffessional cleaning. The property was spotless... Cluttons then claim they need to withold one third of the deposit for reasons athat are ludicrous... including cleaning which was done the day before we left, by a professional company. They even have the cheek to charge us for their 'time' in seeking small items that needed...
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Jun 19,2014
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Neil Moore
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Ewelina Rogala
By: 'CrazyMarty'
Jun 19,2014
23 people found
this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second is the management of that property (if retained as the agency) curing the course of tenancy. Cluttons fails in ALL ways. Cluttons caters toward properties which are typically pricier than most so it should be no surprise they have poor ...
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What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.
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Jun 07,2013
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Lauren Pelling
By: 'Kara'
Jun 07,2013
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Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!). With this agent a \'holding deposit\' was exactly that, the property was off the market until the reference and deposit etc. was paid unlike some agents who will accept higher offers from other prospective tenants and then tell you your let fell through just before you sign the contract...
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Dec 11,2012
Minithumbdown
By: 'Anonymous (because they\'re still my agent)'
Dec 11,2012
23 people found
this helpful
DO NOT RENT FROM CLUTTONS! They will not help you with anything that goes wrong and they will charge you at every opportunity. They are 100% focused on getting as much money off the tenant as possible. Any issue with your flat is an opportunity for them to charge you more money. I have too many examples to list but suffice to say I\'ve rented from several different landlords in London and while some have been worse than others, cluttons has been by far the least helpful and most expensive people...
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What agent could do to change your mind?
I would freeze to death in the artic ocean than use Cluttons for anything.
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Jul 12,2012
Minithumbdown
By: 'Putney High Street tenant'
Jul 12,2012
22 people found
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Cluttons is not responsive to issues and problems and have been acting so very funny about the contracts. My contracts ends on a Sunday which means I am paying for the Sunday, therefore I suggested that keys will be available for collection on Monday morning as it is more convenient for both parties and the response I receive is that they want to charge me for the extra day!!! You know what, come and collect the keys at 11:59 Sunday evening as I am not paying for an extra day!!! This is the g...
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View All 25 Branches


Cluttons - 3 Wapping High Street Branch, London, E1W
3 Wapping High Street Branch
3 Wapping High Street, London E1W 1LS
(4)
Cluttons - Camden Walk Branch, London, N1
Camden Walk Branch
6 Camden Walk, London N1 8DY
(5)
Cluttons - Hyde Park Branch, London, W2
Hyde Park Branch
Albion House, 23 Albion Street, London W2 2AS
(0)
show all branches (25)
Cluttons - London, , SE3
London
22 Tranquil Vale, London SE3 0AX
(0)
Cluttons - Arundel, BN18
Office 1
1 London Road, Arundel BN18 9BH
(0)
Cluttons - Battersea, London, SW11
Office 10
125 Lavender Hill, London SW11 5QJ
(0)
Cluttons - Marylebone, London, W1H
Office 11
Portman House 2 Portman Street, London W1H 6DU
(2)
Cluttons - Battersea, London, SW11
Office 12
125 Northcote Road, London SW11 6PS
(1)
Cluttons - Westminster, London, SW1W
Office 13
84 Bourne Street, London SW1W 8HQ
(0)
Cluttons - Chelsea, London, SW3
Office 14
73 Sloane Avenue, London SW3 3DH
(1)
Cluttons - Holland Park, London, W11
Office 15
5 Addison Avenue, London W11 4QS
(0)
Cluttons - City of Westminster, London, W2
Office 16
23 Albion StreetHyde Park, London W2 2AS
(0)
Cluttons - South Kensington, London, SW7
Office 17
48 Pelham Street South Kensington, London SW7 2NW
(0)
Cluttons - City of Westminster, London, W1H
Office 18
Meridien House 42 Upper Berkeley Street Marble Arch, London W1H 5EP
(0)
Cluttons - St Johns Wood, London, NW8
Office 19
53 Charlbert Street, London NW8 6JN
(0)
Cluttons - Brighton, BN1
Office 2
44-46 Old Steine, Brighton BN1 1NH
(0)
Cluttons - Tower Bridge, London, SE1
Office 20
36 Horselydown Lane, London SE1 2NJ
(2)
Cluttons - Wapping, London, E1W
Office 21
61 Wapping Wall, London E1W 3SD
(1)
Cluttons - Canterbury, CT1
Office 3
29-30 Watling Street, Canterbury CT1 2UD
(0)
Cluttons - Goodwood, Chichester, PO18
Office 4
Goodwood Estate Office, Chichester PO18 0PX
(0)
Cluttons - Haywards Heath, RH16
Office 5
55 Perrymount Road, Haywards Heath RH16 3BN
(0)
Cluttons - Maidstone, ME14
Office 6
26-28 Albion Place, Maidstone ME14 5DZ
(0)
Cluttons - Romsey, SO51
Office 7
1 Eastwood Court Broadwater Road, Romsey SO51 8JJ
(0)
Cluttons - Winchester, SO21
Office 8
The Old Estate Office Sutton Scotney, Winchester SO21 3JN
(0)
Cluttons - Oxford, OX1
Office 9
13 Beaumont Street, Oxford OX1 2LP
(0)


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