“Avoid, avoid, avoid....”
1 Star Review
Apr 26,2021
By:
'Jack'
Apr 26,2021
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £2513
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £2513
Postcode: SE1
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people found
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Avoid, avoid, avoid. The people that take your money are great - charming, helpful, great communication. As soon as you're in, it's a different picture. We moved into a dirty flat (around Christmas) so cleaned it ourselves. We noted the condition and, a year and a half on, Cluttons are trying to require us to finance a professional clean.
**They accidentally sent us pictures of the clean being done at the same time as the check-in inspection.**
During the tenancy, our property manager was painfully slow on every single matter. Nothing was simple. A drainage issue - could and should have been simple - ended up being the bane of our lives for months in the midst of incompetence and faff. In one particularly absurd moment, we were refused replacement building access fobs by the installation company because the paperwork hadn't been done. And while things did get fixed and replaced, and that's fair and important to note, the time spent on chivvying is unimaginable.
It's just not worth it. Given how important your home is, and the stress Cluttons will cause you if your experience is anything like ours, run a mile. If you like a flat, my advice would be find the landlord on the registry and contact them directly.
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I am, however, able to confirm that over the last year, various neighbours have asked for advice on agents on WhatsApp groups etc and I direct them to this site. Others pile in with similar feedback - and it’s interesting to speak with landlords who had no idea what was going on with their Cluttons-managed properties. Pretty unsurprised to see every recent review has been one measly star. There are better agencies for everybody involved.