View all comments (1) I am not sure which property you are currently renting through us. You can contact me directly if you have a complaint at [email protected] and I will try to look into the matter further for you ...

View all comments (1) I'm sorry you feel you have had a lack of communication, but I would note we have recorded notes of both phone messages and emails to advise of the few viewings we had on the apartment. You were advised in writing of the new landlord and advised the new landlord was managing the flat herself, indeed you changed the payments into the new landlords account at the end of 2016. As we did not manage the flat your dealings towards the end of the tenancy were directly with the landlord. I can understan ...

View all comments (1) Unfortunately we do sometimes have to reorganise appointments, which can be due to a number of things including staff illness, awaiting keys, car issues etc. But we always try to give alternatives as quickly as possible. We apologise for the inconvenience caused to you and your partner ...

View all comments (1) Always very disappointing when we hear one of our tenants is not happy. As an ARLA member we strive to provide a high level of service for both landlords and tenants. We always notify before attending visits or sending a tradesman for repairs. I'm not sure which property you are at, but I wonder whether we need an update of your contact details from the ones we have received from your previous agent. Please emails these to our lettings team at [email protected] ...

View all comments (1) we are disappointed with your comments. We keep file notes of each telephone conversation. On making your offer you advised you did not have to sell your house. Having seen your property go up for sale we spoke to you in two occasions. Eventually asking you to confirm in writing you did not need to sell your house to proceed. You advised you wanted 'a few weeks' to try and sell your house. The vendors decision was to remarket the home and you were advised accordingly. The owner has never been ad ...

View all comments (1) We can understand this buyers frustration. The owner of this property unfortunately had personal circumstances as to why the sale to this buyer was put on hold. We were instructed late on the Friday afternoon by the vendor to put the property back for sale at a higher price. The negotiator who dealt with the sale was away from the office on Friday and Saturday. On returning to the office on Monday morning rang the buyer to advise what was happening and to see if they were interested at the highe ...

View all comments (1) With regards to this review as with many surveys on older properties the report this client had was an in depth report that brought up a problem that could not be seen from an initial inspection. We do not carry out surveys on properties before marketing. The client was distressed when they spoke to us after initially receiving the report and we apologise if they thought our response was not professional. During the week after the report we tried to organise a satisfactory outcome with both ...

View all comments (4) I believe you Therese I have just had much dealings with Kevin. He is extremely offensive and ony concerned about profit and ripping people off. Email me on [email protected]. We with others will go to trading standards and the relevant bodies because it's about time rouge agents like this were stopped. Good luck Therese I hope you manage to get a better landlord next time and Kevin I don't know how you sleep at night. ...