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Cheffins

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“ Sale and purchase in Cambridge... ”

Jun 25,2018
Minithumbup
By: 'Gail Prince'
Jun 25,2018
0 people found
this helpful
We sold and bought our homes through Cheffins recently and I was very impressed with them. They priced our house sensibly and sold it quickly. They also gave us good advice about the house we were buying. Elizabeth at the Cambridge office was very calm, ...
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Comment on agent fees
Fees seem standard.
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“ Brilliant... ”

Jun 24,2018
Minithumbup
By: 'Alison & John'
Jun 24,2018
0 people found
this helpful
We were part of a very tricky chain and ended up selling and buying properties marketed by Cheffins. We have nothing but praise for Lucy, who was incredibly patient and communicative thoughout the process. We would wholeheartedly recommend Cheffins to anyone looking to sell their ...
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Comment on agent fees
Good value for money
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“ Excellent... ”

Jun 14,2018
Minithumbup
By: 'Michael'
Jun 14,2018
0 people found
this helpful
Excellent service and conmunication throughout the sale. Spot on with the valuation (more than another agent suggested) Nothing but praise for Lucy and all the staff...
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Comment on agent fees
Excellent value, as in less than another agent's special rate!
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“ Dont bother... ”

Jun 07,2018
Minithumbdown
By: 'RC'
Jun 07,2018
0 people found
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typical main stream estate agent full of it, found in fields. When you threaten to sack then for a poor job, they remove you from Rightmove, be easier to do a proper job and supply info as required like feed back, took near 3 months to ...
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Comment on agent fees
neither here or there, they will sell for 0.75% so dont let then rip you off
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By: Sharon Hamilton
Jun 08, 2018
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Dear Mr Crouch We're sorry that you felt it necessary to resort to a review site to express your dissatisfaction. Cheffins takes its reputation very seriously. The firm operates a complaints handling procedure which you may follow if you deem this to be an appropriate course of action. The link for making a formal complaint is as follows http://www.cheffins.co.uk/about/complaints-handling-procedure Kind regards. ...

“ Excellent sales process... ”

May 31,2018
Minithumbup
By: 'psok_uk'
May 31,2018
0 people found
this helpful
I recently used Cheffins to sell my house. The process was pretty quick, 2 months from start to finish. I cannot recommend the staff highly enough. Richard's knowledge, the photographs and description of the property we re all excellent. I would particularly like to thank ...
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Comment on agent fees
very competitive
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“ Cheffins are simply fantastic!... ”

May 30,2018
Minithumbup
By: 'JH'
May 30,2018
0 people found
this helpful
It's hard to measure excellence in words, but Cheffins have gone beyond any expectations we could possibly have had throughout selling and buying a house with them. Our house sale went through relatively quickly thanks to the wonderful advice and honesty we took on ...
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Comment on agent fees
With everything they did for us it wasn’t enough.
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“ Cheffins... ”

May 21,2018
Minithumbup
By: 'B'
May 21,2018
0 people found
this helpful
I had the good fortune of using Lucy Tuck and Lauren King to sell my property. Both are extremely hard working members of staff who kept me regularly up to date during the process, and did everything to help the sales process along,...
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Comment on agent fees
Good
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“ Very pleased... ”

May 18,2018
Minithumbup
By: 'NowinYork'
May 18,2018
0 people found
this helpful
Very pleased with the way the sale was handled, very efficient, effective and seemed very fair to the prospective buyers as well - would definitely recommend this team - took under two weeks to sell for over asking price. Can't see if Michael Donnelly ...
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Comment on agent fees
Fees were lower than others and watching them work, felt they definitely earned them!
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“ Mixed overall disappointing... ”

May 16,2018
Minithumbdown
By: 'AnnaR'
May 16,2018
1 people found
this helpful
This review is from a Vendor point of view. Cheffins have a reputation as being aggressive for their clients so we knew purchasing through them wouldn't be a breeze, but we were met by a lot of, what felt like, deliberately obstructive behaviour. Lauren ...
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“ Excellent communication skills, expert inside knowledge and effective sales team... ”

Apr 28,2018
Minithumbup
By: 'Mr SN & Dr NT'
Apr 28,2018
0 people found
this helpful
We have sold three houses with Cheffins since 2008 because we value the team's: * professional, straightforward and friendly (but not familiar) approach * excellent communication skills - invaluable when negotiating with different stakeholders * willingness to really listen and understand their customers' requirements * expert inside knowledge about ...
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Comment on agent fees
Very fair
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“ Not Happy... ”

Apr 17,2018
Minithumbdown
By: 'Honest Review'
Apr 17,2018
0 people found
this helpful
Let a property for 2 years in which the house was ridden with mould in every room. It was painted over before i became a tenant so was not visible. Numerous phone calls about the issue and i was told to clean it off or open ...
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Comment on agent fees
Not sure what they are being paid for as it takes them an ages to get any issues sorted.
Attachments

Review file
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By: Michaela White
Apr 17, 2018
View all comments (1)
We are sorry that you feel that you haven't had a satisfactory service from us. We are following all of the correct protocol regarding the return of your deposit and the matter is being resolved. ...

“ Very helpful, knowledgeable and friendly.... ”

Mar 23,2018
Minithumbup
By: 'Janet and John B'
Mar 23,2018
0 people found
this helpful
Very satisfied with Cheffins both in their Letting Service and as Selling residential Service. Would definitely recommend them. Would like to thank Helen Petit and Lucy Tuck for their excellent service....
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Comment on agent fees
Very good
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“ House sale... ”

Mar 21,2018
Minithumbup
By: 'Mr Field-Rayner'
Mar 21,2018
0 people found
this helpful
My experience with Cheffins and the team (esp. Ryan and Caroline) has been very positive. The level of communication was very good and gave reassurance through the whole process. I would definitely recommend the team and use again in the future....
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“ Great Professional Service... ”

Mar 20,2018
Minithumbup
By: 'The Millers'
Mar 20,2018
0 people found
this helpful
I was very impressed with the service received from Cheffins. Max worked very hard to negotiate the purchase of the house we were after and then Delma worked very hard to nurse the purchase through. Delma was very professional and kind and understanding....
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Mar 15,2018
Minithumbup
By: 'Bertie Rapkin'
Mar 15,2018
0 people found
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We used Cheffins for our first house move and they were brilliant - so we didn't think twice about using them when we moved for a second time. And we're pleased we did, because they offered a thoroughly professional and friendly service from ...
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Comment on agent fees
The fees were absolutely worth it for the service Cheffins provided.
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Mar 10,2018
Minithumbup
By: 'Y'
Mar 10,2018
0 people found
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Cheffins is probably the best Estate Agent that I have used over the last 20 years. They were informative and courteous and always had a good understanding of the state of the chain. Caroline rang me regularly to update me on the situation with the chains. ...
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Comment on agent fees
Very reasonable
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Mar 09,2018
Minithumbup
By: 'M. Plaister'
Mar 09,2018
0 people found
this helpful
Very pleasant and efficient. I had the feeling that she would do everything she could to help find a buyer. She represented your company in a very professional manner and was also helpful in her communications between her office and my solicitor....
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Comment on agent fees
As expected.
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'UEFA81'
Mar 09,2018
0 people found
this helpful
Cheffins were incredible from day one marketing our property. Setting a firm but fair target price they contacted buyers from outside the area in order to reach the price set. Commission was very fair and Howard was always available for a chat whenever we needed ...
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Comment on agent fees
Fair. Headline internet company prices may seem to save you money, but 'Mauve Bricks' would not have achieved the same valuation making it a false economy. I was happy to keep the commission money in the Ely economy too.
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Mar 08,2018
Minithumbup
By: 'Martin'
Mar 08,2018
0 people found
this helpful
A great office to deal with. Ryan, Caroline and Hannah were all very attentive and kept me constantly updated on my sellers and buyers positions and what was happening with solicitors. A very good service...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 01,2018
Minithumbup
By: 'Veronica'
Mar 01,2018
0 people found
this helpful
It took eight long and nail-biting months for our sale to go through and Rebecca was helpful and optimistic throughout. She could not have been more conscientious about jogging buyers and solicitors at just the appropriate times and in the end, everyone got what they ...
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Comment on agent fees
Good/reasonable
Was this helpful? Yes
Mar 01,2018
Minithumbup
By: 'Satisfied customer'
Mar 01,2018
0 people found
this helpful
Cheffins have managed my natal property for me for many years and I have always been very pleased with the service they provide but in the last year I have been unwell and they have really been marvellous.All the day to day running of ...
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Comment on agent fees
Cheffins fees represent good value for money.
Was this helpful? Yes
Mar 01,2018
Minithumbup
By: 'James'
Mar 01,2018
0 people found
this helpful
Andrew came round explained the rates and fees and how he would make our house sell quickly. He was very professional and friendly. Caroline would touch base with us regularly. After every viewing contact with us was made constantly. Once offer had been accepted on ...
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Comment on agent fees
The fees were very good and competitive.
Was this helpful? Yes
Feb 28,2018
Minithumbup
By: 'Lisap'
Feb 28,2018
0 people found
this helpful
Andy helped us sell two houses over the years we lived in Haverhill, we find him professional, honest and genuine. His local knowledge is excellent and his valuations are in our opinion very accurate and realistic. He also recommended a Solicitor for our conveyancing who ...
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Comment on agent fees
This agents fees were reasonable, we mainly used Cheffins because of Andy Pantling.
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Feb 26,2018
Minithumbup
By: 'M&A'
Feb 26,2018
0 people found
this helpful
We had a difficult time when we last let our property but with the new tenants in now and very happy, much praise for Ben and Kayleigh who have both been first class throughout. A very professional and efficient service. Thank you both and all ...
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Comment on agent fees
Quite simply you get what you pay for.
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Feb 26,2018
Minithumbup
By: 'Steve & Val'
Feb 26,2018
0 people found
this helpful
We were very pleased with the expertise that Bruce King & all his team provided to sell our house recently. We were given prompt feedback after every viewing & were kept in touch at all steps in the process until successful conclusion & would certainly ...
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Comment on agent fees
Good
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Feb 23,2018
Minithumbup
By: 'Kieran Taylor'
Feb 23,2018
0 people found
this helpful
As I first time buyer the whole process was new to me. I was advised by Andrew initially who was very helpful guided me on the first steps and negotiating with the seller. After this I dealt with Hannah, I have to say without Hannah, ...
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Comment on agent fees
N/A
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Feb 21,2018
Minithumbup
By: 'Peter Toseland'
Feb 21,2018
0 people found
this helpful
I came to Saffron Walden 4 years ago when I separated from my wife and found my flat in the Spike through Cheffins and Sue was my contact. Since that day I have spent a wonderful time in the area and made lots of new friends. ...
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Comment on agent fees
Reasonable didn't go up in my 4 year tenancy
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Feb 17,2018
Minithumbup
By: 'Jayne Wheatley'
Feb 17,2018
0 people found
this helpful
Caroline did an amazing job with our recent purchase. She kept us informed at every stage, often before our solicitor. The other colleagues in the office we're always equally helpful when Caroline wasn't available. I will always use Cheffins in the future and ...
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Comment on agent fees
No fees paid
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Feb 17,2018
Minithumbup
By: 'Brian'
Feb 17,2018
0 people found
this helpful
We were kept up to date by e-mail as requested but anything that require a little bit more was by phone. There was a delay by the buyers solicitors which was annoying, and Cheffins did try to push. Whenever we went in for an update ...
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Comment on agent fees
Fees were as expected,
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Jan 31,2018
Minithumbup
By: 'Tim'
Jan 31,2018
0 people found
this helpful
Ben and Kayleigh have done an excellent job on securing the most recent letting for my rental property and successfully resolved various problems that arose during the process. I have worked with Ben and team for many years and always feel well looked after and ...
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Comment on agent fees
Reasonable and competitive
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 1 6 5 55 1 22 1 0 5

Agent Fees

No fees set.
Last updated at 11:35 AM 26/02/2018 by Bruce King

Complaints Procedure

No procedure set.
Last updated at 11:35 AM 26/02/2018 by Bruce King

Firm Widgets

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Cambridge
Clifton House, 1-2 Clifton Road, Cambridge CB1 7EA
(27)
Ely
25 Market Street, Ely CB7 4NP
(16)
Haverhill
27a High Street, Haverhill CB9 8AD
(24)
show all branches (5)
Newmarket
2 Black Bear Court, High Street, Newmarket CB8 9AF
(8)
Saffron Walden
8 Hill Street, Saffron Walden CB10 1JD
(30)


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