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    Richard Freshwater
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Properties for rent
Feb 20,2016
Minithumbdown
By:
Feb 20,2016
0 people found
this helpful
We have been renting a property for more than a year now. Around three months ago a few issues started creeping up with the property in that one of the fencing panels which is rotted fell over and the bedroom window would not seal properly. Cheffins agreed to send someone out to have a look at this, which they did, however nothing ever came of this and the fence and window is exactly the same as it was three months ago. About a month ago the TV aerial stopped working. Again this was raised with...
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Dec 05,2014
Minithumbdown
By:
Dec 05,2014
8 people found
this helpful
Cheffins were employed to sell my house, this they did, however, I did the only viewing and 2 days after the viewing we still had not heard from them. I telephoned and found we had an offer. After this offer was accepted, Cheffins dropped off the planet and we never heard from them again. I emailed but had no responses. Nearing completion again no contact from Cheffins, we tried to get Cheffins to find out about our chain but were lied to and fobbed off. Complained to Richard Freshwater after co...
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What agent could do to change your mind?
Reply to complaint, reply to emails, explain the bad service
Was this helpful? Yes
By: Cheffins
Dec 12, 2014
View all comments (1)
We are very sorry to hear you feel this way as we try to offer the highest standard of service to all our clients. We were pleased to be able to sell your house within 8 days of it going on the market unfortunately, we were not involved in the upward chain and so were not able to advise you. The team have been in contact regarding your concerns and we hope to be able to resolve these as soon as possible.....
Oct 16,2013
Minithumbdown
By:
Oct 16,2013
8 people found
this helpful
This branch was absolutely useless. From a extremely beautiful and well-finished house in a perfect location they have managed less than 5 booking in 4 weeks and the people showing the house, we later found out, do not even know many of the features (including an attic they didnt know existed!)...
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Sep 18,2013
Minithumbdown
By:
Sep 18,2013
9 people found
this helpful
I have rented from many agencys in Cambridge and Cheffins are by far the wosrt i have come across. When we moved in the house was not cleaned as prommised. After a couple of months things started to go wrong. The house flooded twice due to the age of the house old pipes and so and when we called the agency nobody ever even came to see the house. We had radiators bursting ( again nothing from the agency) and when it leaked into the shop below us taking down there seeling with....again no sign of...
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Sep 22,2012
Minithumbdown
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Sep 22,2012
11 people found
this helpful
Easily the worst agents, or indeed perhaps the worst any-sort-of-organisation, I have ever had the misfortune to deal with. I first encountered Cheffins three weeks ago, when I walked into their central Cambridge office and arranged a viewing for that very afternoon. Following a confirmation email regarding the appointment, my partner and I went to meet the Cheffins representative at the property. Now, since we arrived at the agreed upon (and confirmed) meeting point ten minutes early, we wai...
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What agent could do to change your mind?
The agent could have changed my mind by: 1) answering phone calls 2) responding to emailed inquiries 3) actually turning up to the pre-arranged house viewing
Was this helpful? Yes
Sep 07,2012
Minithumbdown
By:
Sep 07,2012
10 people found
this helpful
Absolutely shoddy service! I applied for viewing on 6 different properties via email of which I received no response. I had to take time out of my working day to call them up to arrange the viewings (no apologies for the lack of communication). I was then told that half of the properties I wanted to view - the vendors had apparantly changed their minds and the houses were coming off the market. I gave dates and times of when I could view the remaining properties. I was then sent automated emails...
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Jun 09,2012
Minithumbdown
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Jun 09,2012
2 people found
this helpful
I was offered a position in Newmarket and was required to move immediately, so I looked at a few properties and saw that Cheffins were the estate agents. I\'ve never dealt with them before so I tried calling them directly but the phone kept ringing out. SO I emailed them saying that there was two properties that had been added to their site and I wanted to let them now. No reply, so I sent another 37 email to all branches of Cheffins as I needed the properties before someone else let them. ...
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What agent could do to change your mind?
The worst estate agents in existence.
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Apr 04,2012
Minithumbdown
By:
Apr 04,2012
9 people found
this helpful
After living in a terraced house for 8 years during which time we reguarly replaced occupants our existing letting agent sold out to Cheffins. Oh dear. We are now treated like scum rather than the customer. We have found a replacement to minimise the disruption but all they do is create barriers - inflated fees that have no explanation, impossible guarantor demands and utter incompitence in dealing with simple exchange of information. They have been given 6 six weeks and a totally viable can...
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Jan 28,2012
Minithumbdown
By:
Jan 28,2012
8 people found
this helpful
Terrible service and whilst viewing was taking place the agent said to the perspective buyer that they should see the other property in Blinco Grove, Hardly helping to try to sell our home, Eventually Sacked then as useless...
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Nov 12,2011
Minithumbdown
By:
Nov 12,2011
10 people found
this helpful
Major hype when coming to pitch for business. Then minimal contact. Sent me computerized progress reports by email. not asked if wanted a board, no contact by phone just email. Had very few viewings from them and terrible customer service. They are an arrogant bunch with no justification. Would not use again or recommend....
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Oct 11,2011
Minithumbdown
By:
Oct 11,2011
7 people found
this helpful
If you like dealing with a really disinterested and rude agency that can't get simple repairs done on time then you will love Cheffins. Another "benefit" is their system of having a contractor doing the checkout and making the tenant pay their high fees. This same person also does their intrusive and nitpicking "inspections", where you will be told off like a primary school child for all the "faults" they discover. All in all one to avoid - unless you are a ma...
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Mar 01,2010
Minithumbdown
By:
Mar 01,2010
1 people found
this helpful
Not helpful, very landlord biased, have to be contacted several times for anything to be done. Overall unhappy with their service....
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Oct 20,2008
Minithumbdown
By:
Oct 20,2008
4 people found
this helpful
Feedback was non existent in point of fact all they are interested in is the seller reducing the price so they Cheffins can make a sale ?? No matter what the price achived. All They keep asking is reduce the price week after week then whilst you are away they remove the house from sale without a by your leave....
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Dec 25,2007
Minithumbup
By:
Dec 25,2007
0 people found
this helpful
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Office 1
Clifton House, 1-2 Clifton Road, Cambridge CB1 7EA
(9)
Office 1
2 Black Bear Court, Newmarket CB8 9AF
(0)
Office 2
25 Market Street, Ely CB7 4NP
(1)
show all branches (7)
Office 3
27a High Street, Haverhill CB9 8AD
(0)
Office 4
Meldreth House, Wellington Street, New Market CB8 0HT
(1)
Office 5
8 Hill Street, Saffron Walden CB10 1JD
(1)
St. Ives
7 Crown Street, St Ives PE27 5EB
(0)

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