Cheffins
4.9/5, 689 reviews
94% recommended
95% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Founded in 1825, Cheffins is one of the oldest and best known firms of Estate Agents in the mid-Anglia region. We are a progressive and thriving partnership with our headquarters in Cambridge and a network of offices in Saffron Walden, Newmarket, Ely, Haverhill and The London Office in St James’s ... show more Founded in 1825, Cheffins is one of the oldest and best known firms of Estate Agents in the mid-Anglia region. We are a progressive and thriving partnership with our headquarters in Cambridge and a network of offices in Saffron Walden, Newmarket, Ely, Haverhill and The London Office in St James’s Place. Cheffins also provides a unique and innovative approach to marketing coupled with our friendly and professional team achieving exceptional results for our clients.
Cheffins | Property | Land | www.cheffins.co.uk

Latest Reviews

 View all Reviews 689
30th May 2024
reviewed by 'Gabi Marian Strachina'
“Max, the agent from Cheffins, has been very helpful and he was trying his best to make us move into ......”
20th May 2024
reviewed by 'Jade'
“Cheffins did a fantastic job to advertise my house. I was very impressed with their customer service. Emma and Holy ......”
20th May 2024
reviewed by 'Ali'
“I highly recommend working with Cheffins. They communicated really well and always kept me updated, even during difficult moments. Special ......”
14th May 2024
reviewed by 'Ian Hirst'
“Ryan advised me when I bought this property via Cheffins. He was spot on then 8 years ago about its potential.......”
7th May 2024
reviewed by 'Douglas'
“Thank you for the wonderful client service you offered us while we were searching for a new home. Special mention ......”
3rd May 2024
reviewed by 'Paula'
“Our Lettings Manager, Angie German, was great throughout the 3 years of our tenancy. Any issues were swiftly resolved and we ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £116,000 £7,500,000
Lettings 92% 98% £525 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
65 5 175 11 271 9 125 3 15 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: 10:00 - 14:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties for Sale   999 to Rent   296
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Cheffins Branches (view all 5)
Cambridge, CB1
Ely, CB7
Haverhill, CB9
Newmarket, CB8
Saffron Walden, CB10

“Cheffins marketed and agreed sales on a development of 6 properties ......”

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Jun 27,2017
Minithumbup
By: 'Logan'
Jun 27,2017
0 people found
this helpful
Cheffins marketed and agreed sales on a development of 6 properties in Great Wilbraham for Logan Homes Limited. Carlie Ford provided a fantastic service on all sales keeping us informed of progress throughout A great job and thank you to all the team involved....
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Comment on agent fees
Very reasonable for the work and effort put in
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“Highly professional from start to finish.As a buyer it's ......”

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Jun 19,2017
Minithumbup
By: 'DG'
Jun 19,2017
1 people found
this helpful
Highly professional from start to finish. As a buyer it's very easy to expect the worst from the vendors agents, after all they are working for and being paid by the vendor. We felt Delma kept us fully updated and informed throughout a lengthy and ...
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“Delam is absolutely superb! Her attention to detail and level ......”

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Jun 10,2017
Minithumbup
By: 'Sara'
Jun 10,2017
1 people found
this helpful
Delam is absolutely superb! Her attention to detail and level of negotiating skills are outstanding. Through the whole process of my sale Delma remained on the ball, going above and beyond the call of duty to provide me with a smooth-as-possible ride through the whole ...
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“Carlie Ford and colleagues Lucy and Claire were very hardworking ......”

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Jun 07,2017
Minithumbup
By: 'John'
Jun 07,2017
0 people found
this helpful
Carlie Ford and colleagues Lucy and Claire were very hardworking and supportive throughout the whole process. It was a complicated transaction but thanks to Carlie negotiating further up the chain we were able to complete on our purchase close to the date we had wanted. ...
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Comment on agent fees
Richard Freshwater gave a very confident valuation for our sale and said he would reduce Cheffins' fee if that price wasn't achieved. In the end it was necessary to accept a lower offer but Richard was true to his word and reduced the fee to a very reasonable level.
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“Everyone we dealt with were professional and understanding throughout and ......”

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May 17,2017
Minithumbup
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Christopher Hancock
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Catherine
By: 'Meg'
May 17,2017
0 people found
this helpful
Everyone we dealt with were professional and understanding throughout and pushed things forward on our behalf. They went above and beyond what I expected and were great for advice at every stage of the buying process- as first time buyers, this really helped!...
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By: Michaela White
May 18, 2017
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Thank you for your kind comments. We are pleased to hear that Cheffins made your first time purchase as simple as possible and wish you every happiness in your new home. ...

“Mark is very knowledgeable. Howard is very helpful and responds ......”

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May 12,2017
Minithumbup
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Howard Pope
By: 'HN'
May 12,2017
0 people found
this helpful
Mark is very knowledgeable. Howard is very helpful and responds very quickly all the way through. Highly recommend this team!...
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“Our experience with Cheffins has been outstandingly good. They were ......”

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May 08,2017
Minithumbup
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Howard Pope
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Richard
By: 'Mark'
May 08,2017
0 people found
this helpful
Our experience with Cheffins has been outstandingly good. They were exceptionally professional from start to finish. The thing we really liked was that they called us after each viewing to give us an assessment of the potential purchaser's reaction which is a complete contrast to ...
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Comment on agent fees
very competitive
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“We were very happy with the way staff handled both ......”

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May 03,2017
Minithumbup
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Howard Pope
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Richard
By: 'Ely'
May 03,2017
0 people found
this helpful
We were very happy with the way staff handled both our sale and our move in Ely. Richard Booth and Howard Pope in particular were very helpful, but all the staff we spoke to were courteous, messages were passed on and calls returned promptly....
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Comment on agent fees
Consistent with other agents in the area.
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“Richard Freshwater advised carefully and considerately on an appropriate marketing ......”

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May 02,2017
Minithumbup
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Richard
By: 'MARY'
May 02,2017
0 people found
this helpful
Richard Freshwater advised carefully and considerately on an appropriate marketing strategy designed to attract many viewings and to achieve a strong price. Once I had decided to proceed, a top quality brochure was prepared, and viewings quickly followed. Lauren King was excellent in the way ...
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Comment on agent fees
About standard - certainly lower than some competitors. I think Cheffins earned their money!
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“Absolutely disgusting service!DO NOT RENT FROM THESE!!!Very fast ......”

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Apr 26,2017
Minithumbdown
By: 'unhappy'
Apr 26,2017
4 people found
this helpful
Absolutely disgusting service! DO NOT RENT FROM THESE!!! Very fast to contact when asking for money, yet try asking for remedial works to be done. TOTAL waste of time, never comply, will leave you in unhealthy conditions, month after month after month! As per other ...
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Comment on agent fees
Bad
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“Richard was incredible from the moment I stepped foot into ......”

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Apr 24,2017
Minithumbup
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Richard
By: 'Unknown'
Apr 24,2017
0 people found
this helpful
Richard was incredible from the moment I stepped foot into Cheffins offices day dot. Richard was so impressive with his knowledge and truth be told, taught us a great deal about our area and what to expect. We have worked with Cheffins competitors and from ...
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Comment on agent fees
Not as bad as some of your competitors. Abbots is 1.5%! Dreadful.
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“Delma was extremely professional and worked very well with our ......”

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Apr 24,2017
Minithumbup
By: 'CJW'
Apr 24,2017
1 people found
this helpful
Delma was extremely professional and worked very well with our solicitor and mortgage broker, helping us to ease the process....
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“Myself and my wife used Cheffins in Saffron Walden to ......”

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Apr 19,2017
Minithumbup
By: 'Graham'
Apr 19,2017
1 people found
this helpful
Myself and my wife used Cheffins in Saffron Walden to buy a dream house in the village of Littlebury. Having been one of 16 viewing the day after the house went on the market we knew securing this house was not going to be easy. I ...
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Comment on agent fees
Good
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“I recently used Cheffins to sell a rental property of ......”

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Apr 13,2017
Minithumbup
By: 'Victoria'
Apr 13,2017
0 people found
this helpful
I recently used Cheffins to sell a rental property of mine, a buyer was found very quickly and we completed the sale within a month. Very impressed with the service....
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Comment on agent fees
Good
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“I can't thank Cheffins enough for the excellent service they ......”

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Apr 13,2017
Minithumbup
By: 'June'
Apr 13,2017
2 people found
this helpful
I can't thank Cheffins enough for the excellent service they provided me when selling my home. They secured a buyer within 48 hours of my house going on the market -so I know they were working extremely hard behind the scenes to make this happen for ...
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Comment on agent fees
Great
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“We have recently purchased a property where Cheffins were the ......”

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Apr 12,2017
Minithumbup
By: 'Susan'
Apr 12,2017
0 people found
this helpful
We have recently purchased a property where Cheffins were the vendor's agent but in fact they worked extremely hard on our behalf too. From the outset, Cheffins kept us as informed as possible and their friendly manner help to make a complicated purchase manageable. We ...
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“I used Cheffins in Saffron Walden to sell my house ......”

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Apr 05,2017
Minithumbup
By: 'Seller101'
Apr 05,2017
1 people found
this helpful
I used Cheffins in Saffron Walden to sell my house and within 24 hours they had secured a buyer for it. From start to finish their service was brilliant and they made the whole process really easy. I would definitely recommend them to anyone....
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“Richard was very helpful and professional at all times. His ......”

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Apr 03,2017
Minithumbup
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Richard
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Christopher Hancock
By: 'CMG'
Apr 03,2017
0 people found
this helpful
Richard was very helpful and professional at all times. His continued communication between the various solicitors involved in our unnecessarily difficult exchange and completion, helped achieve resolution in the end....
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“I have found the whole experience well informed and friendly. ......”

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Apr 02,2017
Minithumbup
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Caroline Haines
By: 'Lewis'
Apr 02,2017
0 people found
this helpful
I have found the whole experience well informed and friendly. I have always been updated with new news during the process of buying our house. Also any questions that I have been asked have been answered professionally and promptly. Anything I have asked has never ...
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Comment on agent fees
For all the questions I put forward and the interaction the agents have I feel the fee is well priced.
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“I have bought properties through this branch of Cheffins and ......”

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Apr 01,2017
Minithumbup
By: 'kjb1607'
Apr 01,2017
0 people found
this helpful
I have bought properties through this branch of Cheffins and also use them as my letting agents. They are totally professional and I would not use any other agency in town. First class service with a smile....
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Comment on agent fees
This agents fees are transparent and fair.
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“Since moving my properties over to Cheffins. I am been ......”

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Mar 28,2017
Minithumbup
By: 'Phil'
Mar 28,2017
0 people found
this helpful
Since moving my properties over to Cheffins. I am been very impressed with the professionalism and local knowledge of the lettings market within Cambridge. Once my other properties become available I will be without hesitation moving them over to Cheffins....
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Comment on agent fees
Very competitive
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“We made an offer on a house being sold with ......”

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Feb 01,2017
Minithumbdown
By: 'Home'
Feb 01,2017
1 people found
this helpful
We made an offer on a house being sold with Cheffins and it was accepted following much negotiation. Cheffins seemed very on the ball to start with, asking for our mortgage details, proof of funds and solicitors details quickly. The seller of the property had ...
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Comment on agent fees
No comment as never reached this stage.
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“We have been renting a property for more than a ......”

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Feb 20,2016
Minithumbdown
By: 'Unhappy'
Feb 20,2016
1 people found
this helpful
We have been renting a property for more than a year now. Around three months ago a few issues started creeping up with the property in that one of the fencing panels which is rotted fell over and the bedroom window would not seal properly. ...
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“Cheffins were employed to sell my house, this they did, ......”

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Dec 05,2014
Minithumbdown
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Richard
By: 'Burns'
Dec 05,2014
11 people found
this helpful
Cheffins were employed to sell my house, this they did, however, I did the only viewing and 2 days after the viewing we still had not heard from them. I telephoned and found we had an offer. After this offer was accepted, Cheffins dropped off the ...
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What agent could do to change your mind?
Reply to complaint, reply to emails, explain the bad service
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By: Cheffins
Dec 12, 2014
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We are very sorry to hear you feel this way as we try to offer the highest standard of service to all our clients. We were pleased to be able to sell your house within 8 days of it going on the market unfortunately, we were not involved in the upward chain and so were not able to advise you. The team have been in contact regarding your concerns and we hope to be able to resolve these as soon as possible. ...

“This branch was absolutely useless. From a extremely beautiful and ......”

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Oct 16,2013
Minithumbdown
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Richard
By: 'Dante'
Oct 16,2013
11 people found
this helpful
This branch was absolutely useless. From a extremely beautiful and well-finished house in a perfect location they have managed less than 5 booking in 4 weeks and the people showing the house, we later found out, do not even know many of the features (including an attic ...
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“I have rented from many agencys in Cambridge and Cheffins ......”

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Sep 18,2013
Minithumbdown
By: 'NO2CHEFFINS'
Sep 18,2013
12 people found
this helpful
I have rented from many agencys in Cambridge and Cheffins are by far the wosrt i have come across. When we moved in the house was not cleaned as prommised. After a couple of months things started to go wrong. The house flooded twice due ...
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“Easily the worst agents, or indeed perhaps the worst any-sort-of-organisation, ......”

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Sep 22,2012
Minithumbdown
By: 'ekatemari'
Sep 22,2012
12 people found
this helpful
Easily the worst agents, or indeed perhaps the worst any-sort-of-organisation, I have ever had the misfortune to deal with. I first encountered Cheffins three weeks ago, when I walked into their central Cambridge office and arranged a viewing for that very afternoon. Following a confirmation ...
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What agent could do to change your mind?
The agent could have changed my mind by: 1) answering phone calls 2) responding to emailed inquiries 3) actually turning up to the pre-arranged house viewing
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“I was offered a position in Newmarket and was required ......”

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Jun 09,2012
Minithumbdown
By: 'Placehold'
Jun 09,2012
2 people found
this helpful
I was offered a position in Newmarket and was required to move immediately, so I looked at a few properties and saw that Cheffins were the estate agents. I've never dealt with them before so I tried calling them directly but the phone kept ringing ...
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What agent could do to change your mind?
The worst estate agents in existence.
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“After living in a terraced house for 8 years during which ......”

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Apr 04,2012
Minithumbdown
By: 'Furious'
Apr 04,2012
11 people found
this helpful
After living in a terraced house for 8 years during which time we reguarly replaced occupants our existing letting agent sold out to Cheffins. Oh dear. We are now treated like scum rather than the customer. We have found a replacement to minimise the disruption but ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:56 AM 04/03/2020 by allAgents

Awards won by Cheffins

Regional Awards won by Cheffins

Individual Branch Awards

Saffron Walden, CB10

Haverhill, CB9

Ely, CB7

Cambridge, CB1



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