50% sales valuation accuracy
69% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 489
16th May 2024
reviewed by 'Joanne'
12th Apr 2024
reviewed by 'Annetta'
27th Mar 2024
reviewed by 'Tom'
28th Jan 2024
reviewed by 'Imran mahmood'
5th Jan 2024
reviewed by 'Walker'
16th Nov 2023
reviewed by 'David Hutchinson'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 69% | £28,500 | £551,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 17 | 190 | 27 | 16 | 15 | 11 | 9 | 17 | 35 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jul 24,2014
Jul 24,2014
0
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Natalie was great while helping myself and alan set up renting this property any query we had she was more than happy to help and also kept us up to date on the process and kept in touch throughout couldnt have been any nicer or ...
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Jul 26, 2014
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Thanks for your review Natalie, it has been a pleasure and I am glad you, Alan & Charlie have settled in OK! ...
Jul 22,2014
Jul 22,2014
0
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Lauren was absolutely fantastic in everyway. Contact was excellent and she was extremely helpful. I honestly don't believe that she could of done any more for us we are extremely happy!...
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Jul 21,2014
Jul 21,2014
1
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Will was very helpful as it was a bit of a rush.
However I have still not had an inventory. Also was not informed that it was pay as you go electric before I moved in. Plus there was a need to get authority to ...
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Jul 21,2014
Jul 21,2014
4
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The agents were very slow in responding to my calls during the vetting process
Incorrect information was entered on to the documents, Inventory, Invoice etc... and this has taken time to rectify...
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Comment on agent fees
The fees were not explained in full They are too expensive for the level of service provided
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Jul 15,2014
Jul 15,2014
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I found Neil on first and subsequent contact very professional and helpful, Francesca took over some of the duties and she was also very helpful and attentitive. I have had many dealings with them both as a landlord and a tenant and found them professional, ...
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Jul 15, 2014
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Many thanks for your feedback Wayne, we always endeavour to ensure that the service we provide is professional for both Landlords and Tenants and it's not often we get customers needing our assistance in both aspects like yourself. It's been a pleasure dealing with you and we look forward to assisting in the future. ...
Jul 11,2014
Jul 11,2014
1
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Siobhan answered all of my questions with a polite and cheerful manner and is still chasing up the landlord for the other answers to my questions. All in all good service....
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Jul 08,2014
Jul 08,2014
1
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Siobhan is very helpfully, give me all the dƒÂ©tails and take the time I need.
I tell to my collegue to go on this branch if need to find house or flat.
Thanks you Siobhan...
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Jul 07,2014
Jul 07,2014
1
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Siobhan responded to all contact promptly, and passed on any questions we had to the landlord prior to moving in....
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What agent could do to change your mind?
Lower fees and set of keys for each tenantAttached Filesnbsp;
Comment on agent fees
I feel that the fees charged by Burchell Edwards are extremely excessive, and was extremely disappointed to receive only one set of keys for the property. There are two of us renting the property, who both had to pay the fees charged. For us to then have to get further keys cut at our own cost seems incredibly unfair
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Jul 02,2014
Jul 02,2014
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Prompt replies to any questions I had, and I was given all the information I required. I moved in on the day I wanted & everything was completed smoothly as promised. Would recommend to others....
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Jun 30,2014
Jun 30,2014
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I am very pleased with the overall service of Burchell Edwards estate agents. Their staff is very friendly and informative in all aspects of renting my property. I e-mailed 20 letting agents about homes they had for rent in my chosen area, I only had a ...
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Jun 27,2014
Jun 27,2014
0
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We receive a fantastic service, very quick and help with all our quires, everything was taken care of and made the experience hassle and stress free I would highly recommend this agent and there services to anyone...
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Jun 26,2014
Jun 26,2014
0
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Rebecca Powell has been managing my property now for almost 2 years. Rebecca has always kept me up to date with every thing I would need to know as a landlord, she has also came to my house when needed after working hours to ensure I ...
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Jun 25,2014
Jun 25,2014
0
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Natalie and Kate were so kind and friendly , I was having a difficult transaction with another agent and they made everything so easy , very efficient and helpful
Great members of your team...
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Jun 25, 2014
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Thank you very much Liz. We hope you are very happy in your new apartment.
From Kate and Natalie. ...
Jun 24,2014
Jun 24,2014
0
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I live in London and I had a situation where I had completed on my apartment in Mansfield but the building work had not been completed. I was completely unaware of the situation as I was told by the other agent that people were viewing ...
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Jun 24,2014
Jun 24,2014
0
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I was extremely happy with the way I was dealt with.
If I move house again I would defiantly go with this company!
Natalie was a big help through all the stress and always had a smile on her face
Thank you so much for ...
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Jun 24,2014
Jun 24,2014
1
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Well organised and the new tenant entered the property without any problems.
Had to ask a few times about Agreement and in the end decided to go into branch....
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Jun 19,2014
Jun 19,2014
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They was very nice and talked though the payments and they helped me understand. Everything I didn't and when I asked questions they was always happy to answer them...
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Jun 19,2014
Jun 19,2014
0
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Becky was extremeley helpful when I was enquiring about a mortgage consultation, she explained everything that I would need to take with me and how Burchell Edwards would consult all different mortgage lenders. She was very friendly and I would definateley go back when I ...
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Jun 18,2014
Jun 18,2014
0
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Burchell Edwards had a property suitable for me to rent. Becky Powell helped me through every step,from arranging the viewing,to completion of all the necessary paperwork making it totally uncomplicated. Felt I could ring Becky throughout the tenancy agreement and nothing was too ...
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Jun 18,2014
Jun 18,2014
0
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New tenants were found very quickly. Communication from Hollie was good and my calls were always returned. The whole process went very smoothly from start to finish....
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Jun 17,2014
Jun 17,2014
6
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Not had the best dealings with this estate agents. Didn't find them very professional at all, made an already stressful situation seem a whole lot worse. Would not recommend them after our dealings. Some customer training may be helpful! Once the after sales team were ...
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Jun 17,2014
Jun 17,2014
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I first made contact with Burchell Edwards about 6 weeks before the end of my previous tenancy and honestly, at the time, I thought it would cost me more to move home with the help of Burchell due to my own "narrow mind". But, when the ...
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Jun 17,2014
Jun 17,2014
0
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I currently live in Australia so my circumstances are quite unique. Burchell Edwards have been very accomodating to this. I receive regular emails from Kelly, keeping me up to date. They are also very efficient when I require new tenants. It is good to know ...
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Jun 11,2014
Jun 11,2014
0
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Excellent service and customer care by Jasmine. kept up to date with every little detail. All transitions went very well and smooth and very quickly. Service fantastic from first contact with requesting help looking for property to securing a fabulous suitable house. Completion was swift ...
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Jun 09,2014
Jun 09,2014
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they was absolutely brilliant I can not fault them in anyway and I will use them again thankyou for your service...
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Jun 05,2014
Jun 05,2014
0
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Fairly average for estate agents. Polite. Was unhappy over viewing a property where cats were potentially not permitted, after making it very clear we had pets.
Sometimes felt that agent was more interested in what benefited him rather than us, the customer.
Didn't always get ...
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Jun 04,2014
Jun 04,2014
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Burchell Edwards (Belper) were very proactive in the whole process of acquiring a tenant for our recently purchased house to let. Initially only one phone call was required to start the ball rolling and we were very impressed with the speed of acquiring a tenant (6 ...
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Jun 02,2014
Jun 02,2014
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I was pleased with the excellent professional manner during looking for and then finding the property I needed.
Hollie-Anne got things moving very quickly for both me and my landlord, and sorted out any concerns I had.
I would (and have already) recommend this company ...
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Jun 01,2014
Jun 01,2014
0
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I needed to move into a property as quickly as possible. Holly showed great professionalism and dealt with my needs quickly. Within 2 weeks of viewing the property I have moved in. I would highly recommend Burchell Edwards to anyone wishing a problem free move....
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May 30,2014
May 30,2014
1
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From the start, Jonathan has been very helpful and the service has been excellent.
The previous lettings agent neglected their duties to ensure that the property was kept in good condition. As a result, the tenant had trashed the property and left without notice.
I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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