100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
51% lettings fee satisfaction
Latest Reviews
View all Reviews 347
20th Mar 2024
reviewed by 'Sam'
7th Mar 2024
reviewed by 'Tenant'
31st Dec 2023
reviewed by 'Sykes Capital'
18th Dec 2023
reviewed by 'Michael HIND'
6th Jan 2023
reviewed by 'Rg17xd'
7th Oct 2021
reviewed by 'Edytq'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £270,000 | £300,000 |
| Lettings | 93% | 51% | £270 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 9 | 87 | 121 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG4
- RG6
- RG30
- RG31
Address
23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jan 26,2012
Jan 26,2012
12
people found
this helpful
this helpful
Beware - They are sales people full of BS and appear totally dishonest - which sounds harsh I know but if you had to deal with the amount on nonsense this firm generates, you would say the same.
Seem incapable of being competent and effective.
...
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What agent could do to change your mind?
be honest, and concerned with transparency, competency and act professionally from a place of integrity.Attached Filesnbsp;
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Feb 06, 2012
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I am very sorry that you feel this way. This review has genuinely shocked me as it is one of the first complaints we have received about our service within this company.
I would welcome the opportunity to resolve any of the issues that you have. Please be assured that this is not a false promise. If there is a genuine issue I would like to get it resolved.
The only way I can do this though is by you contacting me directly with details of the building and your concerns, so I hope that I w ...
Jan 24,2012
Jan 24,2012
1
people found
this helpful
this helpful
I wish I had read these reviews before renting through Atlantis. They are appalling. My advice is to avoid at all costs or agree everything in writing prior to handing over £400 including what white goods will be provided etc so they are not taken away ...
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Jan 15,2012
Jan 15,2012
5
people found
this helpful
this helpful
wouldnt use these again. waiting for deposit back is a nightmare beware of this when renting!...
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Jan 14,2012
Jan 14,2012
5
people found
this helpful
this helpful
Prior to putting our property on the market we met with numerous local Estate Agents and felt that not only did Atlantis quote a reasonable price for their service but they injected realism as far as how much we could expect to sell the property ...
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Jan 09,2012
Jan 09,2012
6
people found
this helpful
this helpful
I used Atlantis to let my property in Central Reading. I found them to be very helpful and efficient in finding an excellent tenant. The staff were very helpful in addressing any issues that arose during this time.
I also used Atlantis to re-let the ...
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Jan 06,2012
Jan 06,2012
10
people found
this helpful
this helpful
We have rented a flat in West Reading, firstly it was always a nightmare trying to get something fixed ( we have had a 3 out of four heaters broken last winter and they would just ignore it, despite the fact that we have a small child ...
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Jan 12, 2012
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Dear Apollyon713,
I am sorry that you have not been happy with our service with your property in West Reading.
If there is anything I can do to at this stage please do not hesitate to contact me.
Meanwhile I will be looking into our procedures to ascertain how we are able to improve our service.
Kind regards,
Andrew Strong
Managing Director
Direct dial: 0118 955 7001
e-mail: [email protected] ...
Dec 09,2011
Dec 09,2011
2
people found
this helpful
this helpful
I have been working with Atlantis since the year 2000. In that time my property portfolio in Reading has grown from 1 to 9 properties.
During that time I have found Atlantis to be extremely professional in managing my lettings. My void periods are very low to non-existent. ...
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Dec 07,2011
Dec 07,2011
7
people found
this helpful
this helpful
I have stayed in a flat in Central Reading for more than 3 yrs and this was managed through Atlantis.
In my 5 yrs experience of renting flats and dealing with letting agents, they are clearly the worst offenders.
They are extremely unprofessional and commit daylight robbery ...
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Feb 11, 2012
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[[EDIT ORIGINAL START]]
The guy's a crook, don't believe him. He populates his offices with school yard bullies and then hides behind them,, while he sniggers in the depth of his office like some deranged golem.
He's a spineless bully with an office full of gormless nincomepoops.
[[EDIT ORIGINAL END]]
Don't believe him. He populates his offices with school yard bullies and then hides behind them,, while he sniggers in the depth of his office like some deranged golem.
He's a spineless ...
Nov 21,2011
Nov 21,2011
3
people found
this helpful
this helpful
I would like to say thank for all your help the service I received was excellent your staff were brilliant you have found me my perfect home for christmas would recommend to all my friends and family...
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Dec 06, 2011
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Punctuation and grammar suspiciously like that of "Yoda". Hmmm. ...
Nov 09,2011
Nov 09,2011
7
people found
this helpful
this helpful
Atlantis are by far the worst estate agents I have ever encountered. The first time I tried to see the property noone turned up and bitterly regret pursuing it further.
Four days before moving into the property I was informed that I must delay it ...
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What agent could do to change your mind?
Listened to our reasonable request.Attached Filesnbsp;
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Dec 10, 2011
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This review prompted the managing director to get in touch and some of the issues were resolved. We have an electric heater and more furniture.
We still have not had the inventory returned to us one month on. We were informed very strongly the penalties we would receive if we did not return it promptly but it appears Atlantis feel under no obligation to reciprocate.
Despite three emails, that have not even been acknowledged, our washing machine remains broken for the last 10 days.
Atla ...
Oct 18,2011
Oct 18,2011
1
people found
this helpful
this helpful
I used this Abby last week and I would like to say this is one of the best experiences I have ever had with a lettings agent I have used some over agents in the past but have never been treated so well and it ...
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Oct 20, 2011
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Assuming you wrote this yourself, Ryan, you might want to consider some English lessons. ...
Oct 18,2011
Oct 18,2011
5
people found
this helpful
this helpful
IMy experience with this agency has been consistently shambolic. In particular, the return of deposit has proved to be a mammoth and (ongoing) problem. I can only echo the same comments others have made - at the time of writing I have only just been ...
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Sep 22,2011
Sep 22,2011
2
people found
this helpful
this helpful
I have had the worst renting experience with Atlantis property who are managing the flat I have let.
Where to start.
There was no shower in the main bathroom when we moved in, after being promised one would be installed before our move in date. 5 ...
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What agent could do to change your mind?
Customer service.Attached Filesnbsp;
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Sep 21,2011
Sep 21,2011
5
people found
this helpful
this helpful
Useless agents, have dealt with several agents in different countries but never came across agents like Atlantis who are so hard to deal with , their maintainance support is epitome of poor quality. They want to ensure they make as much money from tenants as possible ...
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Aug 31,2011
Aug 31,2011
6
people found
this helpful
this helpful
this was my worst experience with estate agents ever.i had booked appointment to view this property to rent a week ago.when the day came for the viewing,the agent came bout 10 minutes late after i called his office the one in reading.he ...
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Aug 18,2011
Aug 18,2011
2
people found
this helpful
this helpful
Excellent service,excellent staff,excellent property,very happy overall...
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Aug 17,2011
Aug 17,2011
2
people found
this helpful
this helpful
Terrible Customer Service unless you like speaking to an answering machine. They treat you like an idiot and you are ALWAYS to blame before they actually look at the facts of any complaint. Expect the fight of your life before you get near getting your ...
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Aug 16,2011
Aug 16,2011
1
people found
this helpful
this helpful
Found Atlantis first and foremost extremely friendly, the standard of service we received was second to none, myself and my husband had never rented before so were a little scared by it all. Our Property Manager was excellent, professional and caring, thank you Atlantis keep ...
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Aug 14,2011
Aug 14,2011
5
people found
this helpful
this helpful
This 'agency' is awful. Once they have got you to sign up to their contract, their interest in you goes out of the window. They never respond to any emails that you send them, whether to their generic email address or directly to them, and ...
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Aug 15, 2011
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(1)
Dear Nick,
I'm very concerned to read your comments and would welcome the opportunity of sorting out any of the issues that you have. Please feel free to contact me directly at anytime on my direct dial or via email and I will do all I can to help.
Kind regards,
Andrew Strong
Managing Director
Direct dial: 0118 955 7001
e-mail: [email protected] ...
Aug 13,2011
Aug 13,2011
6
people found
this helpful
this helpful
I am looking to let a property. having contacted Atlantis booking an appoitment seems a really difficult task. The receptionist does not takeany messages and she puts me straight away to some voicemail, the letting representatives do no answer the phone and when leaving voicemails ( ...
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What agent could do to change your mind?
does not answer phone calls receptionist un-friendly and always put me thorugh voicemails...does not take messages representatives do not call back cancels viewings an hour before whit false reasonsAttached Filesnbsp;
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Aug 13,2011
Aug 13,2011
1
people found
this helpful
this helpful
I am been renting this property for the last 6 months, and I have found Atlantis very helpful and thorough. I have rented though other agent in the passsed and found this company to be the most professional and helpful. When the boiler went recently they ...
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Aug 13,2011
Aug 13,2011
1
people found
this helpful
this helpful
I have been a tenant for 18 months now, found renting easier then I first thought. Atlantis are efficient, totally trustworthy, very knowledgeable of the current market. The staff are very busy and sometimes hard to get hold of straight away but they do get back ...
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Aug 13,2011
Aug 13,2011
7
people found
this helpful
this helpful
Pretty useless and disappointing. Had high expectations as literature suggests they are organised and very professional at managing but reality is they don't seem to be able to manage buildings and are a pretty dishonest lot. Can't get a straight answer out of them and ...
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What agent could do to change your mind?
Been honest and less arrogant.Attached Filesnbsp;
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Aug 15, 2011
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Dear Arthur,
Could you please contact me directly to discuss this matter. I must be honest and say that I cannot recall what development this may be regarding, however, I am very keen to put this right.
Kind regards,
Andrew Strong
Managing Director
Direct dial: 0118 955 7001
e-mail: [email protected] ...
Aug 11,2011
Aug 11,2011
5
people found
this helpful
this helpful
I am absolutely disgusted with this estate agents and advise anyone who is choosing to rent for the first time to avoid them! When we moved in we had about ten maintenance issues within the first week such as broken tiles and a broken wardrobe ...
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What agent could do to change your mind?
You could have been more professional- more polite everyone seems to be so rude and arrogant. You are out for one thing and that is to get as much money out of your tenants as possible and nothing you could do would ever change our minds.Attached Filesnbsp;
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Aug 11, 2011
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I'm really sorry to hear that you have not had a good experience in a property let through us. If there is anything you would like to discuss with me directly as a Director of the company I would be very pleased to do so.
Andrew Strong
Managing Director
Direct dial: 0118 955 7001
E-mail: [email protected] ...
Jul 21,2011
Jul 21,2011
1
people found
this helpful
this helpful
i have been a tenant for the last 3 months.i would use them again 10/10...
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Jul 11,2011
Jul 11,2011
5
people found
this helpful
this helpful
I rented a property through Atlantis for 15 months and all my dealings with the company were professional, fast and pleasant, very friendly and helpful. I would certainly recommend them to my family and friends!! Thanks guys keep up the good work!!...
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Jul 08,2011
Jul 08,2011
5
people found
this helpful
this helpful
Atlantis Property Services....a.k.a. a huge blot on the Reading landscape. Please disappear soon you won't be missed.
For those considering using their 'services' - Please, please think 3 times before going with these bunch of cowboys(girls). Once a tenancy is signed its ...
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Jul 09, 2011
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Abit extreme don't you think? Can't help thinking you are a rival Estate Agent??? ...
Jul 08,2011
Jul 08,2011
0
people found
this helpful
this helpful
Good service, friendly and helpful staff, would definately recomment :-)...
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Jul 07,2011
Jul 07,2011
0
people found
this helpful
this helpful
i found this agent very helpful . repairs are delt with quickly. staff are very freindly....
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Jul 07,2011
Jul 07,2011
0
people found
this helpful
this helpful
Had a few hiccups when we first moved in due to last tenant more so, had a leak in the toilet, their plumber sorted it out, have gone to their office a few times to collect bits have always found them polite and friendly, always ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
