Sykes Captital
3.2/5, 347 reviews
58% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
51% lettings fee satisfaction

Property Features

29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis show more 29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis

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Latest Reviews

 View all Reviews 347
20th Mar 2024
reviewed by 'Sam'
“I read all of the bad reviews about this company before using them, but what could go wrong with simply ......”
7th Mar 2024
reviewed by 'Tenant'
“The worst individuals ever, Charlie and Annabelle Sykes are liars and they thieve the money from the renters. I have ......”
31st Dec 2023
reviewed by 'Sykes Capital'
“Firstly, do yourselves a favour and avoid this company at all costs.I recently had the displeasure of renting from ......”
18th Dec 2023
reviewed by 'Michael HIND'
“Terrible people,Expecially Charlie,He is rude, arguing and making comments on the phone. Annabelle originally shouted at me down ......”
6th Jan 2023
reviewed by 'Rg17xd'
“Looking at these comments I can also say the same about this company as my son has just left a ......”
7th Oct 2021
reviewed by 'Edytq'
“The worst agency you can find! They rent flats that have big problems with damp. Later, they blame everything on ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £270,000 £300,000
Lettings 93% 51% £270 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 9 87 121 21 0 10 1 16 16
Areas covered
  • RG1
  • RG2
  • RG4
  • RG6
  • RG30
  • RG31
Address

23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888

update staff | update details

Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS ARMA TPOS Sales TPOS Lettings TPOS TDS
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Latest Properties

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“Our previous managing agent was rubbish, they worked with the ......”

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May 12,2012
Minithumbup
By: 'Geoff'
May 12,2012
4 people found
this helpful
Our previous managing agent was rubbish, they worked with the developer against the interests of the Esate residents. We sacked them and replaced them with Atlantis, who had a mess of legacy issues to help us (the managing board). Atlantis worked with us and over ...
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“I let me property initially last April with Atlantis after ......”

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May 03,2012
Minithumbup
By: 'Jamie'
May 03,2012
3 people found
this helpful
I let me property initially last April with Atlantis after being reccomended to them by my boss. We weren't able to sell our flat, so we had to let it out and thought that fully managed lettings would be best. I have to say that ...
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“I was worried since the day I signed my contract.......”

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Apr 21,2012
Minithumbdown
By: 'deeplydisappointed'
Apr 21,2012
20 people found
this helpful
I was worried since the day I signed my contract. The fees are astronomical. The one thing I am sore about is the fact I have to pay to move out?! NO other company does this. Atlantis are only after one thing.....money. They do ...
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What agent could do to change your mind?
Stop being such money grabbers and actually address your tenants issues!
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By: Andy Malone
May 03, 2012
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Dear Sir / Madam, I am indeed Andrew Strong’s replacement. At Atlantis we are fully committed to improving the level of service we provide to all those who deal with our Company, and as such I am now 100% focused on, and responsible for achieving this, while Andrew Strong is now concentrating on other areas within the Company. I would therefore invite anyone who feels that they have not received the level of service that they would expect from us in the past to contact me, so th ...

“This agency is a cheating agent, don't goto these fellows. ......”

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Apr 18,2012
Minithumbdown
By: 'Pras'
Apr 18,2012
13 people found
this helpful
This agency is a cheating agent, don't goto these fellows. I have finalized one property these fellows took £400 as a holding fees after 15 days they asked me to come down for agreement. On the day of agreement before I reach they called me and said ...
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“We must be honest . We did approach other Estate Agents ......”

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Apr 04,2012
Minithumbup
By: 'Vickie'
Apr 04,2012
4 people found
this helpful
We must be honest . We did approach other Estate Agents who seemed to predominate in the local (Southcote) market. We found such services to be rigid with their approach and terms, impersonal (this was an emotive sale due to bereavement), these services seemed all- too- ...
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“It has been 10 years since I first contacted Atlantis re ......”

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Apr 03,2012
Minithumbup
By: 'JackieE'
Apr 03,2012
5 people found
this helpful
It has been 10 years since I first contacted Atlantis re helping me to rent out my properties in Reading. From the first moment I dealt with Atlantis and was put through to John Sykes who offered so much advice on where to buy, how I ...
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“Delighted that after two years on the market, Gareth found ......”

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Mar 30,2012
Minithumbup
By: 'GarethFan'
Mar 30,2012
3 people found
this helpful
Delighted that after two years on the market, Gareth found a buyer and shepherded the deal through to completion. Elapsed time from acceptance of offer to completion: five weeks and two days. Juggling the needs and wants of vendor (me), buyer, tenants, two sets of ...
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“I had two dealings with Atlantis on 2 different properties. The ......”

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Mar 29,2012
Minithumbdown
By: 'Kate'
Mar 29,2012
13 people found
this helpful
I had two dealings with Atlantis on 2 different properties. The first one was fully managed by them, when the boiler broke, they waited four weeks to repair it (in the mean time we could only have cold water), claiming that they are not able to ...
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What agent could do to change your mind?
they need a complete change of culture - with this customer treatment, they will be out of business in no time!
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By: Andrew Strong
Mar 30, 2012
View all comments (1)
Dear Kate, I'm sorry that you did not have a favourable experience with our company. I'm not sure how long ago your experiences with us were, but if there is anything I can do at this very late stage, please do not hesitate to contact me. The management team of Atlantis are very aware of this website and the mixture of positive and negative reviews. Clearly on many occasions we have not got it right and we are doing all we can to improve on this. Kind regards, Andrew Strong Managi ...

“I have been dealing with Atlantis for the last 10 years ......”

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Mar 29,2012
Minithumbup
By: 'Joao'
Mar 29,2012
4 people found
this helpful
I have been dealing with Atlantis for the last 10 years and they have always provided top quality service, finding the best properties available in the Reading area. I still do business with Atlantis and continue to recommend their services to all my friends and professional ...
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“Atlantis staff were highly professional from the word go.The ......”

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Mar 21,2012
Minithumbup
By: 'DARE'
Mar 21,2012
5 people found
this helpful
Atlantis staff were highly professional from the word go. The photos and marketing of my property were outstanding, targeting a nationwide customer base. Renting out my home while I was abroad was a big step for me and James was on hand to give me ...
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“Basically I moved in not that long ago,on the ......”

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Mar 14,2012
Minithumbdown
By: 'likeyoudwanttoknow'
Mar 14,2012
12 people found
this helpful
Basically I moved in not that long ago, on the first night maggots fell out of the sofa they supplied and we discovered they were in the carpet too. Once the sofa was placed outside we were told we would be charged if it was ...
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What agent could do to change your mind?
Bloody done something
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“I find it quite apt that Atlantis Property is named ......”

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Mar 08,2012
Minithumbdown
By: 'DEEMATTO'
Mar 08,2012
23 people found
this helpful
I find it quite apt that Atlantis Property is named after a mythical empire that sank into the ocean¢â‚¬Â¦¢â‚¬Â¦after my ordeal I wish they would sink without a trace to spare anyone else the utter torture of renting through them. If you're thinking about ...
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What agent could do to change your mind?
Sell the company to different Directors with an understanding of morals and customer services, change most of the staff. (and change the name)
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By: Miz
Mar 29, 2012
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I am so worried about letting with Atlantis, unfortunately I found a nice place and just went for it without reading all these awful reviews. My experience so far has been so bad and I havent even moved in yet. I dread to think what else will follow! :( ...

“I wanted to take the opportunity to thank all the ......”

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Mar 06,2012
Minithumbup
By: 'Mr'
Mar 06,2012
4 people found
this helpful
I wanted to take the opportunity to thank all the staff at Atlantis properties for all of their help in finding me a flat. I visited their office on saturday, and by monday they had found me the perfect place. They really understood my requirements, ...
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“After a slow start it was then suggested that we ......”

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Mar 05,2012
Minithumbup
By: 'Foxy'
Mar 05,2012
4 people found
this helpful
After a slow start it was then suggested that we put a 'FOR SALE' board outside the house and things then took off. Gareth found three potential buyers each with their own financial offerings. The first family made enquiries to the Local Council for Outline ...
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“Atlantis is a REALLY helpful and friendly letting agent, who ......”

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Feb 29,2012
Minithumbup
By: 'Gwyneth'
Feb 29,2012
4 people found
this helpful
Atlantis is a REALLY helpful and friendly letting agent, who gets the job done totally; with finding tenants, with sorting out the legals, with payments, with checkouts, settling the deposit and with giving very good and fair advice on all aspects of letting. Matthew was 100% ...
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“I was very impressed with the level of professionalism I ......”

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Feb 28,2012
Minithumbup
By: 'JRone'
Feb 28,2012
5 people found
this helpful
I was very impressed with the level of professionalism I received whilst dealing with Atlantis whilst they found me a property to let in Reading. I found the staff to be very helpful and informative regarding the property market and they went above and beyond ...
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“Just rented through Atlantis and must say they were fantastic ......”

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Feb 20,2012
Minithumbup
By: 'Scorpio'
Feb 20,2012
5 people found
this helpful
Just rented through Atlantis and must say they were fantastic and helped me no end. Always there to help with any question I had and got me moved in to my new place in 10 days with no stress at all. Will be definitely recommending them ...
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“I e-mailed my detailed property rental requirements which I thought ......”

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Feb 15,2012
Minithumbup
By: 'Adnan'
Feb 15,2012
7 people found
this helpful
I e-mailed my detailed property rental requirements which I thought would be difficult to satisfy however I got a very reassuring and prompt phone message back from Atlantis. I booked a viewing and was very pleasantly surprised by the quality of the place and they ...
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“I contacted Atlantis Property Services to view a flat in ......”

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Feb 13,2012
Minithumbup
By: 'R'
Feb 13,2012
8 people found
this helpful
I contacted Atlantis Property Services to view a flat in Reading which turned out to be not suitable for my needs, but as part of my viewing I asked James from Atlantis if he had any other suitable rental properties. He explained the details of ...
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“thank you atlantis for helping me find a property in ......”

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Feb 12,2012
Minithumbup
By: 'lego'
Feb 12,2012
8 people found
this helpful
thank you atlantis for helping me find a property in reading. you were all so helpfull so i am very gratefull, i have read some of the reviews on here and find it very hard to believe as i have had no issues and the ...
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“Simply marvellous Super efficient. Great service. If anything went wrong ......”

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Feb 11,2012
Minithumbup
By: 'Happy'
Feb 11,2012
8 people found
this helpful
Simply marvellous Super efficient. Great service. If anything went wrong in the flat it was fixed within a couple of days. Very polite, very friendly. Got deposit back no problem. Very reasonable fees. Recommended....
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“My personal experience with Atlantis has been exeptional. The guys ......”

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Feb 09,2012
Minithumbup
By: 'Bexii'
Feb 09,2012
8 people found
this helpful
My personal experience with Atlantis has been exeptional. The guys on the lettings team are great always friendly full of charm and charisma which makes them a pleasure to deal with. They are people you can actually have a conversation with rather than other agents ...
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“Atlantis are the best letting agents I have dealt with ......”

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Feb 08,2012
Minithumbup
By: 'HaPpY'
Feb 08,2012
6 people found
this helpful
Atlantis are the best letting agents I have dealt with in Reading. After some terrible experiences with several other agents in the area it has been refreshing to find one that has delivered consistently to a high standard. The property has been well maintained, and ...
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“While looking for an apartment to rent within Reading, I ......”

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Feb 08,2012
Minithumbup
By: 'DeeLove'
Feb 08,2012
5 people found
this helpful
While looking for an apartment to rent within Reading, I contacted at least 10 different agents but I must confess that Atlantis is simply wonderful in their professional dealings and I can always recommend them to my friends. The agent is blessed with highly skilled and ...
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“NEVER EVER rent with this agent, avoid like the plague!!!!!......”

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Feb 06,2012
Minithumbdown
By: 'AVOID'
Feb 06,2012
15 people found
this helpful
NEVER EVER rent with this agent, avoid like the plague!!!!! I've rented the flat in Central Reading for over two years now. The service has always been deficient and every time I contacted them I dealt with a different person. There was little to none ...
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By: Pattieb
May 30, 2012
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Just a response about the inventory process with Altantis. The inventory company is completely independent and works for several large agents and private landlords. The company has 20 years experience and is completely impartial. The results of a check out depend entirely on the inventory document supplied and whether a tenant, if not offered a full check in by the agent, has bothered to read and check it. It is the tenant's deposit, it is therefore in their own interests to make sure they are h ...

“Incredibly unprofessional approach. Individual tasked with finalising deposit and handing ......”

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Feb 05,2012
Minithumbdown
By: 'Jason'
Feb 05,2012
10 people found
this helpful
Incredibly unprofessional approach. Individual tasked with finalising deposit and handing over keys was rude, clueless, sarcastic and just plain obnoxious - in addition they had no sense of her own ineptitude and clearly thought they were fantastic at their job, making their rudeness all the ...
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“The most Vile little company I have ever had the ......”

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Feb 01,2012
Minithumbdown
By: 'Mr'
Feb 01,2012
12 people found
this helpful
The most Vile little company I have ever had the displeasure in meeting. Con artists spring to mind. Horrendous company. Lots of court proceedures against them. DO NOT touch them with a barge pole....
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What agent could do to change your mind?
Fcuked off
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“ATLANTIS - A BUNCH OF WHITE COLLARED, UNPROFESSIONAL THUGS !!!Hi ......”

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Jan 30,2012
Minithumbdown
By: 'SS'
Jan 30,2012
15 people found
this helpful
ATLANTIS - A BUNCH OF WHITE COLLARED, UNPROFESSIONAL THUGS !!! Hi Guys. If your google search has brought you here, chances are very high you are absolutely pissed off with this agency. That's true. Do NOT ( I stress, DO NOT) go for a Property-Let managed by ...
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By: Andrew Strong
Jan 31, 2012
View all comments (1)
Dear SS, I am sorry that you have not been happy with our company. I would welcome the opportunity to discuss this matter with you and if you would call me to discuss this further, I can at least try to ensure that your experience does not get repeated with any other individual using our company. Kind regards, Andrew Strong Managing Director Direct dial: 0118 955 7001 e-mail: [email protected] ...

“I would like to thank the team at Atlantis for ......”

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Jan 29,2012
Minithumbup
By: 'lou85'
Jan 29,2012
5 people found
this helpful
I would like to thank the team at Atlantis for all their help in finding me my first flat. They were very helpful and really made an effort to find me a place suited to my requirements. I found an ideal flat in no time ...
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“My boyfriend and I rented a flat in Reading from ......”

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Jan 26,2012
Minithumbdown
By: 'D,'
Jan 26,2012
10 people found
this helpful
My boyfriend and I rented a flat in Reading from Atlantis. They were adequate in terms of viewings i.e. they were what you would expect from estate agents - flash, vacuous, lazy, thick. Nevertheless, one of the flats they showed us had not been ...
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By: Another-Tenant
Feb 01, 2012
View all comments (2)
Completely agree with the original posting from the tenant. Dear Secretary to Mr. Andrew Strong, Please stop this "copy and paste" response and tell Mr. Strong that his company has a reputation for being a bunch of thugs and he is the biggest one of them all. Thanks, Another Tenant who suffered rip-off at the hands of Atlantis agents. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.

Internal Complaints Procedure

If you believe you have a grievance, please write in the first instance to “The Property Manager” at:

23/24 Market Place
Reading
RG1 2DE

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.

If, however, you remain dissatisfied with the result of the internal investigation, please write to

“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE

The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.

External Complaints Procedure

If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents

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