At Home In Edinburgh
5/5, 223 reviews
99% recommended
75% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Scottish Home Awards 2022 & 2023 - Residential Letting Agent of the YearAt Home in Edinburgh is a family-run company with a heart for Edinburgh, its property, and its people.To us, you’re not just a client – you’re part of our community, and we genuinely care about helping you feel valued ... show more Scottish Home Awards 2022 & 2023 - Residential Letting Agent of the Year

At Home in Edinburgh is a family-run company with a heart for Edinburgh, its property, and its people.

To us, you’re not just a client – you’re part of our community, and we genuinely care about helping you feel valued and supported. After all, relationships are the foundation of all we do.
Home - At Home In Edinburgh | athomeinedinburgh.co.uk

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 96% £0 £0
Lettings 100% 98% £450 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
111 0 92 2 0 0 0 0 17 1
Areas covered
  • EH3
  • New Town
  • EH1
  • Old Town
  • EH2
  • Stockbridge
  • EH4
  • Comely Bank
  • EH5
  • Slateford
  • EH6
  • Dalry
  • EH7
  • Marchmont
  • EH8
  • Newington
  • EH9
  • Bruntsfield
  • EH10
  • Morningside
Address

39 Warrender Park Road
Marchmont,Edinburgh
City of Edinburgh
EH9 1EU
01312294001

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
SAL
Latest Properties

No Properties

Images & Videos

“Fantastic...”

Share on :
Jul 18,2024
Minithumbup
Lauren
By: 'Konrad'
Jul 18,2024
0 people found
this helpful
Lauren and At Home In Edinburgh have been fantastic. I am a new tenant at one of their properties and they have been friendly, informative, helpful, and flexible through the viewing, application, and move in process. The flat itself is also well set up and ...
read full review
Was this helpful? Yes

“Professional. Thorough....”

Share on :
May 31,2024
Minithumbup
Amy
Lauren
By: 'Mike'
May 31,2024
0 people found
this helpful
Professional. Thorough. Our long term let of a flat in Stockbridge, while we were in the US, was made all the more easy thanks to the outstanding customer service. Prompt and accurate communications....
read full review
Was this helpful? Yes
By: Rick McCann
Jun 06, 2024
View all comments (2)
Mike, thank you for your kind words and five stars, the team are all delighted! ...

“Friendly professional company...”

Share on :
May 15,2024
Minithumbup
Rick
Lauren
By: 'Eileen MacGregor'
May 15,2024
0 people found
this helpful
As a first time landlord, all the team from At Home In Edinburgh made it such an easy process. From the first visit from Rick, to getting my first rent payment! The team arranged for all the necessary checks, remedial work and safety certificates with ...
read full review
Was this helpful? Yes
By: Rick McCann
Jun 05, 2024
View all comments (1)
Eileen, we're delighted we could make the whole process simple and stress-free for you! Thank you for taking the time to share your experiences with us, and for your recommendation. ...

“At Home in Edinburgh is truly such a great ag......”

Share on :
May 13,2024
Minithumbup
Amy
By: 'Caterina'
May 13,2024
0 people found
this helpful
At Home in Edinburgh is truly such a great agency. My husband and I were looking for a flat to rent and had so many disappointing viewings (pictures taken a long time before, unclear pet policy, etc.) when we found our dream place thanks to ...
read full review
Was this helpful? Yes
By: Rick McCann
Jun 05, 2024
View all comments (1)
Caterina, thank you for your lovely words! We're so pleased that you've found your dream place with us, and we're delighted to have your recommendation. ...

“At Home in Edinburgh - Amazing Estate Agent...”

Share on :
May 02,2024
Minithumbup
Rick
Amy
By: 'Naheed Rashid'
May 02,2024
0 people found
this helpful
Due to some unforeseen circumstances with a different Estate Agent, I approached At Home in Edinburgh to manage my property. They were quick in their response, incredibly professional and most of all very supportive of my difficult situation. Rick and Amy were both fantastic, welcoming ...
read full review
Was this helpful? Yes
By: Rick McCann
Jun 05, 2024
View all comments (1)
We were very pleased to be able to help you! Thank you for your kind review and wonderful recommendation - we've worked hard behind the scenes to make everything as stress-free as possible for clients, and it's fantastic to hear about the difference this makes. ...

“At Home in Edinburgh...”

Share on :
Apr 28,2024
Minithumbup
Lauren
Rick
By: 'Liam'
Apr 28,2024
0 people found
this helpful
We have just started renting with At Home in Edinburgh. Our move has been stress-free, with all information and payments handled professionally and promptly. Rick and Lauren have both been friendly and helpful during our move, replying to any questions quickly - even after working ...
read full review
Was this helpful? Yes
By: Rick McCann
Jun 05, 2024
View all comments (1)
Thanks for your review, Liam - it's great to have you onboard as tenants! ...

“Positive Review...”

Share on :
Apr 27,2024
Minithumbup
Rick
Lauren
By: 'Robert'
Apr 27,2024
0 people found
this helpful
I have been very happy so far to have a business relationship with "At Home". Personal attention, rapid, knowledgeable and friendly responses from real and competent people have been really welcome....
read full review
Was this helpful? Yes
By: Rick McCann
May 09, 2024
View all comments (1)
Robert, thank you so much for your kind words - all of us real people in the team are delighted! ...

“AT HOME IN EDINBURGH...”

Share on :
Apr 18,2024
Minithumbup
Rick
By: 'Alex'
Apr 18,2024
0 people found
this helpful
As a private landlord (retired architect) in Edinburgh for over 3 decades I found myself in need of checking out where and how I should make my next rental move(s). In pursuance of this I found Rick McCann of At Home in Edinburgh to be ...
read full review
Was this helpful? Yes
By: Rick McCann
May 09, 2024
View all comments (1)
Alex, we're delighted you chose us, and that we could be of assistance - we very much appreciate your five stars and top marks! Thank you. ...

“Edinburgh is lucky to have this letting agenc......”

Share on :
Apr 18,2024
Minithumbup
Rick
Vicky McCann
By: 'Louise Houston'
Apr 18,2024
0 people found
this helpful
Edinburgh is lucky to have this letting agency. Vicky, Rick and team are professional, efficient, organised and helpful. They treat all the properties they manage like their own and understand the Edinburgh property market inside out. I would use no other letting agency....
read full review
Was this helpful? Yes
By: Rick McCann
Apr 19, 2024
View all comments (1)
Louise, thank you for such a wonderful review! It's a pleasure to work with you. ...

“Terrible customer service...”

Share on :
Apr 18,2024
Minithumbdown
Lauren
Rick
By: 'V'
Apr 18,2024
0 people found
this helpful
We rented a very beautiful flat with At Home In Edinburgh this year. Unfortunately, their service was unpleasant and unhelpful. We were told just after moving in that the boiler was broken (not at viewing). Despite multiple phone calls and emails over the course of ...
read full review
Was this helpful? Yes
By: Rick McCann
Apr 19, 2024
View all comments (1)
We welcome feedback from clients, however we are saddened to receive your review, as we do not think it fairly represents the situation. I'd like to address the points you raise, as my team and I are naturally dismayed to be thought of as 'unpleasant and unhelpful' when we strive to offer exceptional service to all clients. Regarding the boiler: The boiler was not broken when we undertook viewings at the property or when you moved in. Regrettably, we did have two unrelated breakdowns duri ...

“A huge thank you for all your help with the f......”

Share on :
Mar 11,2024
Minithumbup
Lauren
By: 'Jilly Hardy'
Mar 11,2024
0 people found
this helpful
A huge thank you for all your help with the fence. Your excellent organisation made everything really smooth and easy for us. We really appreciated it....
read full review
Was this helpful? Yes
By: Rick McCann
Mar 12, 2024
View all comments (1)
Thanks, Jilly - our team of trusty contractors always do us proud! ...

“Renting experience with At home in Edinburg office...”

Share on :
Feb 14,2024
Minithumbup
Amy
By: 'Aditya'
Feb 14,2024
0 people found
this helpful
I had a fantastic experience renting with “At Home in Edinburg“ thanks to Amy's exceptional service. She was incredibly responsive, thorough, and always willing to go the extra mile. From explaining the inventory to helping with utilities, Amy made the move-in process smooth. I highly ...
read full review
Was this helpful? Yes
By: Rick McCann
Feb 23, 2024
View all comments (1)
Aditya, thank you for your lovely words! We'll pass them on to Amy, too. ...

“As a landlord, At home in Edinburgh have been......”

Share on :
Feb 05,2024
Minithumbup
Rick
Lauren
By: 'Lewis Nicol'
Feb 05,2024
0 people found
this helpful
As a landlord, At home in Edinburgh have been absolutely faultless so far and I cannot recommend them enough! They have been organised, accommodating and responsive, I couldn't ask for more in a letting agent....
read full review
Was this helpful? Yes
By: Rick McCann
Feb 23, 2024
View all comments (1)
Thank you, Lewis - we loved passing your feedback to the rest of our team! We're delighted to have your recommendation. ...

“The property manager(s)/staff were extremely ......”

Share on :
Jan 28,2024
Minithumbup
Lauren
By: 'Elisa'
Jan 28,2024
0 people found
this helpful
The property manager(s)/staff were extremely accommodating and quick to respond. The virtual tour option was extremely valuable for me as I was not yet in Edinburgh - an option that can be tricky to find with other providers. Further, the virtual tour certainly ...
read full review
Was this helpful? Yes
By: Rick McCann
Feb 23, 2024
View all comments (1)
Elisa, thank you! We've worked hard to make all our processes as straightforward as possible, so it's great to hear your feedback. ...

“Full commitment and true professionalism...”

Share on :
Jan 26,2024
Minithumbup
Lauren
Rick
By: 'NK'
Jan 26,2024
0 people found
this helpful
It has been a great pleasure to work with your team. Special thanks to Lauren and Rick for your full commitment, transparent communication, attention to details and true professionalism during the whole process. We look forward to continually working with you....
read full review
Was this helpful? Yes

“Recommendation...”

Share on :
Jan 22,2024
Minithumbup
By: 'Margaret'
Jan 22,2024
0 people found
this helpful
We have worked with Rick and Vicky from At Home in Edinburgh for over five years and it has been a very positive experience. The company is very well organized and any question or concern we have had has always been addressed immediately. We appreciate ...
read full review
Was this helpful? Yes

“The most professional and friendly agents!...”

Share on :
Nov 21,2023
Minithumbup
Lauren
Rick
By: 'Sarah'
Nov 21,2023
0 people found
this helpful
The most professional and friendly agents! They made the process of becoming landlords straightforward, and they always responded to our queries in a timely and helpful manner. We feel that our property, (which is also our home) is in safe hands whilst we are working ...
read full review
Was this helpful? Yes
By: Rick McCann
Jan 09, 2024
View all comments (1)
Sarah, thank you for review - we've worked hard to ensure processes are as straightforward and as stress-free as possible, and it's brilliant to know that we're getting it right. Thank you for choosing us to trust with your home. ...

“A client-centred approach...”

Share on :
Oct 06,2023
Minithumbdown
Lauren
Rick
By: 'Z. Thomson'
Oct 06,2023
0 people found
this helpful
I was getting desperate in my search for a new home. I felt like I was jumping through fiery hoops with every application and when I responded to an advert from At Home, I had a positive response and could actually talk to a person!!! ...
read full review
Was this helpful? Yes

“Excellent letting agency...”

Share on :
Oct 04,2023
Minithumbup
Rick
Amy
By: 'Robert'
Oct 04,2023
0 people found
this helpful
Fantastic service from the time I contacted this excellent letting agency to the tenants moving in. Rick and Amy helped organise all the repairs/painting etc that needed done with minimal fuss. The adverting of the property was very professional and secured reliable tenants for ...
read full review
Was this helpful? Yes
By: Rick McCann
Oct 27, 2023
View all comments (1)
Robert, thank you for your amazing feedback! We're delighted you chose us to manage your flat. ...

“I consider myself fortunate to have At Home I......”

Share on :
Oct 02,2023
Minithumbup
By: 'Chao-Yi'
Oct 02,2023
0 people found
this helpful
I consider myself fortunate to have At Home In Edinburgh manage my rental affairs. They provide an exceptionally comprehensive service, and their efficiency is truly commendable; they handle matters promptly. Compared to typical chain estate agents, they add a personal touch to their service and ...
read full review
Was this helpful? Yes
By: Rick McCann
Oct 10, 2023
View all comments (1)
We're absolutely delighted to read your review, thank you! We're proud of what we offer as a small agency; getting to know our clients, contractors and tenants is the best way to ensure we deliver services as efficiently as possible. Thank you for your recommendation! ...

“Letting in Edinburgh...”

Share on :
Sep 29,2023
Minithumbup
Amy
By: 'EC'
Sep 29,2023
0 people found
this helpful
I recently moved in to a property let by At Home in Edinburgh and found them to be very helpful and quick to respond to emails. I would highly recommend them...
read full review
Was this helpful? Yes
By: Lucy MacLeod
Oct 27, 2023
View all comments (1)
Thank you for your recommendation! ...

“Professional hassle free and friendly agency...”

Share on :
Sep 28,2023
Minithumbup
Lauren
Rick
By: 'Liz Abernethy'
Sep 28,2023
0 people found
this helpful
We are a mature couple, new to renting long term, Lauren and Rick from whom we sought advice on several issues, could not have been more helpful. They were professional and supportive and made the whole process as stress free as it could have been. ...
read full review
Was this helpful? Yes

“Highly Recommended...”

Share on :
Sep 28,2023
Minithumbup
Amy
Rick
By: 'Kale'
Sep 28,2023
0 people found
this helpful
The process of choosing a tenant and completing the reference check was very quick. The staff are very kind and efficient with very good customer service and communication....
read full review
Was this helpful? Yes

“Rick made my move from the US to the UK easy ......”

Share on :
Sep 21,2023
Minithumbup
Rick
By: 'Dr. Julie Jacko'
Sep 21,2023
0 people found
this helpful
Rick made my move from the US to the UK easy and enjoyable because of his professionalism, timeliness responding to correspondence, and commitment to excellence. I am now residing in my dream flat, in my dream city (Edinburgh), because Rick with At Home in Edinburgh ...
read full review
Was this helpful? Yes

“10/10!!!...”

Share on :
Sep 21,2023
Minithumbup
Lauren
By: 'Eimear'
Sep 21,2023
0 people found
this helpful
We’ve had fab experience with At Home In Edinburgh. They’ve made the move to our new flat seamless!! We would 100% recommend!!...
read full review
Was this helpful? Yes

“Allagents...”

Share on :
Sep 19,2023
Minithumbup
Lauren
Amy
By: 'Henrietta Moffatt'
Sep 19,2023
0 people found
this helpful
The entire rental process was really fast and stress free from booking a viewing to applying for the property online and completing the forms. Really happy with the service provided....
read full review
Was this helpful? Yes

“My experience with AtHomeInEdinburgh has been......”

Share on :
Sep 19,2023
Minithumbup
By: 'Constantinos'
Sep 19,2023
0 people found
this helpful
My experience with AtHomeInEdinburgh has been nothing short of brilliant so far! From viewing to signing the agreement and moving into the property, my agent has been extremely helpful and made the whole process incredibly easy. I highly recommend At Home In Edinburgh for anyone ...
read full review
Was this helpful? Yes

“Rick was attentive, understanding, and always......”

Share on :
Sep 14,2023
Minithumbup
Rick
By: 'Fabio'
Sep 14,2023
0 people found
this helpful
Rick was attentive, understanding, and always quick to respond to any quires. We moved from signing the rental agreement to moving in in a matter of days. I highly recommend At Home in Edinburgh....
read full review
Was this helpful? Yes

“At home in Edinburgh estate agency...”

Share on :
Sep 13,2023
Minithumbup
By: 'Barbara Koterba'
Sep 13,2023
0 people found
this helpful
Great agency. Very professional approach. Great communication. Thanks to the agency the new tenant have been found within the week time. Highly recommend...
read full review
Was this helpful? Yes

“Efficient and professional...”

Share on :
Sep 11,2023
Minithumbup
Lauren
By: 'Dahlia'
Sep 11,2023
0 people found
this helpful
This team has been efficient and professional. They have had patience with all the questions I asked, answering everything promptly and in a straightforward way, which is helpful when you are entering a contract to lease a property. I would certainly recommend them....
read full review
Was this helpful? Yes
Staff picture Rick
(125)
No image available Lauren
(43)
No image available Amy
(34)
Staff picture Vicky McCann
(30)

Landlord Fees

Long Term:
Full management - 12% (inclusive of VAT)
Let Only - £600 (inclusive of VAT)

Tenant Fees

No tenant fees.
Last updated at 14/07/2022, 5:50 PM by Rick McCann
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

At Home In Edinburgh Ltd
39 Warrender Park Road
Edinburgh
EH9 1EU

or

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1

We will acknowledge receipt of your complaint in writing within 3 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2

Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3

Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4

Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5

You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot

At Home In Edinburgh Ltd is registered with the Scottish Letting Agent Register (Letting Agent Registration Number - LARN1902079) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

At Home In Edinburgh Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 12:13 PM 04/08/2022 by allAgents

Awards won by At Home In Edinburgh

Regional Awards won by At Home In Edinburgh

Individual Branch Awards

Edinburgh, EH9


.

Get in touch with

At Home In Edinburgh