At Home In Edinburgh
5/5, 213 reviews
99% recommended
100% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Scottish Home Awards 2022 & 2023 - Residential Letting Agent of the YearBeing a friendly and approachable team is our secret ingredient for great letting results. We get to know our landlords,tenants, and contractors so that communication is clear, jobs get done, and you know your property is in safe hands. show more Scottish Home Awards 2022 & 2023 - Residential Letting Agent of the Year

Being a friendly and approachable team is our secret ingredient for great letting results. We get to know our landlords,
tenants, and contractors so that communication is clear, jobs get done, and you know your property is in safe hands.

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 98% £450 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
107 0 88 1 0 0 0 0 16 1
Areas covered
  • EH3
  • New Town
  • EH1
  • Old Town
  • EH2
  • Stockbridge
  • EH4
  • Comely Bank
  • EH5
  • Slateford
  • EH6
  • Dalry
  • EH7
  • Marchmont
  • EH8
  • Newington
  • EH9
  • Bruntsfield
  • EH10
  • Morningside
Address

39 Warrender Park Road
Marchmont,Edinburgh
City of Edinburgh
EH9 1EU
01312294001

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
SAL
Latest Properties

No Properties

Images & Videos

“At Home is exactly who they say they are, rea......”

Share on :
Sep 26,2022
Minithumbup
Lauren
Vicky McCann
By: 'Lisa'
Sep 26,2022
0 people found
this helpful
At Home is exactly who they say they are, real people with a personal, caring approach with the professional experience to back it up. My daughter and I had been searching for a flat for her from the US for over a month with no ...
read full review
Was this helpful? Yes

“Incredible. 10/10. Kind and timely....”

Share on :
Sep 26,2022
Minithumbup
Lauren
By: 'Shay'
Sep 26,2022
0 people found
this helpful
Incredible. I would rate them 6 stars if I could!! Lauren and the team at At Home in Edinburgh are truly the best of the best. We had heard horror stories of some truly horrible letting agents in Edinburgh but I can assure you... this team ...
read full review
Was this helpful? Yes
By: Rick
Sep 27, 2022
View all comments (1)
Shay - thank you! We'd give your review six stars too, if we could! I'm so delighted to hear your feedback, and will be sure to share it with the team. We're glad you found your flat through us too. :) ...

“All the staffs are patient and responsible. U......”

Share on :
Sep 22,2022
Minithumbup
By: '薛灏'
Sep 22,2022
0 people found
this helpful
All the staffs are patient and responsible. Usually, they respond promptly and quickly, which helped me rent a property in a short time....
read full review
Was this helpful? Yes

“I HIGHLY recommend At Home in Edinburgh as an......”

Share on :
Sep 14,2022
Minithumbup
Rick
Lauren
By: 'Caryn'
Sep 14,2022
0 people found
this helpful
I HIGHLY recommend At Home in Edinburgh as an agent, they certainly have gone above and beyond with my latest rental. As a landlord the process was very easy for me with them looking after all the little bits I didn't want to....
read full review
Was this helpful? Yes
By: Rick McCann
Sep 28, 2022
View all comments (1)
Caryn, thank you so much for your lovely review - we're delighted to have your recommendation! ...

“Excellent...”

Share on :
Sep 08,2022
Minithumbup
Rick
Vicky McCann
By: 'David'
Sep 08,2022
0 people found
this helpful
I’ve stayed at At Home In Edinburgh’s properties for four separate Fringe runs and the flats have always been excellent and perfect for my needs. And the people at the office are extremely helpful. I’d be very unlikely to turn to anywhere ...
read full review
Was this helpful? Yes

“EXCELLENT!...”

Share on :
Sep 06,2022
Minithumbup
By: 'Mark'
Sep 06,2022
0 people found
this helpful
My wife and I decided that after a few years of managing our HMO flat in Edinburgh ourselves, that we would “sign up” with at Home in Edinburgh” and we are delighted that we did. New tenants were found extremely quickly, a lease was prepared ...
read full review
Was this helpful? Yes

“Excellent small family run business....”

Share on :
Sep 05,2022
Minithumbup
Rick
By: 'Paul Doncaster'
Sep 05,2022
0 people found
this helpful
Excellent small family run business that I’ve used every year since it’s inception. Friendly owners, Vicky & Rick, and staff, that ensure you get the most appropriate property for your needs, at a reasonable price. Highly recommend...
read full review
Was this helpful? Yes

“Had a great stay in a nice apartment. Good co......”

Share on :
Sep 05,2022
Minithumbup
By: 'Theodora'
Sep 05,2022
0 people found
this helpful
Had a great stay in a nice apartment. Good communication and very friendly. They kindly let me rollover the booking 2 years in a row when my work was cancelled because of the pandemic....
read full review
Was this helpful? Yes

“At Home In Edinburgh is a pleasure to work wi......”

Share on :
Sep 02,2022
Minithumbup
Rick
By: 'Matt M'
Sep 02,2022
0 people found
this helpful
At Home In Edinburgh is a pleasure to work with. From beginning to end their communication, service and courtesy are evident at every step. I hope to work with them again....
read full review
Was this helpful? Yes

“Very happy with our short term rental...”

Share on :
Aug 31,2022
Minithumbup
By: 'Angela'
Aug 31,2022
0 people found
this helpful
I would happily rent from them again. Straightforward and polite to deal with and quick to reply to any messages I sent them. The property we rented just off the Meadows was as described and well maintained....
read full review
Was this helpful? Yes

“As a landlord,they have been brilliant. Great......”

Share on :
Aug 09,2022
Minithumbup
Rick
Lauren
By: 'Mr David Redpath'
Aug 09,2022
0 people found
this helpful
As a landlord,they have been brilliant. Great service,advice and just make the whole thing so easy. Personalised service always friendly and very professional....
read full review
Was this helpful? Yes

“Prompt and Professional...”

Share on :
Aug 07,2022
Minithumbup
Rick
By: 'Mike'
Aug 07,2022
0 people found
this helpful
Had an excellent two-month stay in a well appointed flat. This letting agent was prompt and professional in all communications. Would book with them again....
read full review
Was this helpful? Yes

“I would absolutely recommend At Home in Edinb......”

Share on :
Aug 06,2022
Minithumbup
By: 'Michele Battaglia'
Aug 06,2022
0 people found
this helpful
I would absolutely recommend At Home in Edinburgh! We had a great time at the apartment found through their website. The communication was super easy and quick and the flat looked exactly like it did on the pictures. The place was perfectly equipped with everything, ...
read full review
Was this helpful? Yes

“We rented a 1 bedroom flat for 2 months throu......”

Share on :
Aug 05,2022
Minithumbup
Rick
Vicky McCann
By: 'Sean'
Aug 05,2022
0 people found
this helpful
We rented a 1 bedroom flat for 2 months through AHIE and it was a seamless experience. They (Rick and Vicky in particular) answered my questions beforehand and gave me all the info I needed for our stay. The flat was true to the pictures and a ...
read full review
Was this helpful? Yes

“3-Month Lease in Edinburgh...”

Share on :
Aug 04,2022
Minithumbup
By: 'Hannes'
Aug 04,2022
0 people found
this helpful
I rented an apartment from At Home in Edinburgh. Beautiful place, great neighborhood, very nice house with friendly neighbors. Really nothing to complain about. They did a great service, easy check-in and -out, always responsive and friendly. Very good price/value. I stayed in an ...
read full review
Was this helpful? Yes

“Helpful, friendly staff. The process from co......”

Share on :
Jul 13,2022
Minithumbup
Amy
Rick
By: 'Steven'
Jul 13,2022
0 people found
this helpful
Helpful, friendly staff. The process from contacting At home with an initial enquiry to having a tenant could not have been smoother. Good communication throughout and very pleased with the service. Highly recommended....
read full review
Was this helpful? Yes

“Wonderful agency...”

Share on :
Jul 10,2022
Minithumbup
Rick
Vicky McCann
By: 'Sherry'
Jul 10,2022
0 people found
this helpful
Amazing letting agency with beautiful and clean houses at affordable prices. Highly responsive and clear communication. I will definitely use them again is I am in edinburgh....
read full review
Was this helpful? Yes

“Great Experience with At Home In Edinburg......”

Share on :
Jul 06,2022
Minithumbup
Rick
By: 'Dave'
Jul 06,2022
0 people found
this helpful
I was very impressed with At Home In Edinburgh. When I began looking for a short-term let in Edinburgh for June, I was a bit surprised by the inefficiency of a lot of the bigger letting agencies for Edinburgh. When I enquired to At Home ...
read full review
Was this helpful? Yes

“Lauren Scott at At Home in Edinburgh was very......”

Share on :
Jul 04,2022
Minithumbup
Lauren
By: 'Kirsty McGrory'
Jul 04,2022
0 people found
this helpful
Lauren Scott at At Home in Edinburgh was very efficient, pleasant and communicative. Overall, it has been a very positive, stress-free experience....
read full review
Was this helpful? Yes

“Good experience...”

Share on :
Jun 23,2022
Minithumbup
Lauren
By: 'Eva'
Jun 23,2022
0 people found
this helpful
Our experience with At Home in Edinburgh was a very positive one. Lauren was very polite and helpful, she sent us clear instructions on paperwork, responded to our doubts rapidly by email and came to help us in person more than once. The agency made ...
read full review
Was this helpful? Yes

“A real home from home...”

Share on :
Jun 16,2022
Minithumbup
Rick
Amy
By: 'Patricia Dennis'
Jun 16,2022
0 people found
this helpful
We had a wonderful four week break in Edinburgh using a property identified by At Home In Edinburgh. Our requirements were listened to and a perfect match was found. All the paperwork was very straightforward and easy to complete. I cannot praise At Home In ...
read full review
Was this helpful? Yes

“Thank you for helping us to find our home!...”

Share on :
Jun 13,2022
Minithumbup
Lauren
Amy
By: 'Edwin and Thomas'
Jun 13,2022
0 people found
this helpful
Our experience with At Home in Edinburgh was great! Professional people do a great job of helping people to find their great homes. Lauren and Amy were more than helpful; they helped us through the entire process. Fantastic communication from the day we viewed the ...
read full review
Was this helpful? Yes

“At Home In Edinburgh...”

Share on :
May 15,2022
Minithumbup
Rick
By: 'rachel'
May 15,2022
0 people found
this helpful
At Home In Edinburgh have been managing my property now for over 5 years. From day one they have been wonderful, keeping me informed at all times of inspections, changing tenants and any repairs or updates that are required. They have dealt with any emergencies that ...
read full review
Was this helpful? Yes

“Would 100% recommend...”

Share on :
May 09,2022
Minithumbup
By: 'Chantal'
May 09,2022
0 people found
this helpful
My experience with At Home in Edinburgh was simply wonderful. The communication was great from the start of the renting process to the end of my stay. I stayed in two short-term let flats and both were clean, spacious, comfy, well-located and looked after. Renting ...
read full review
Was this helpful? Yes

“I felt very comfortable in the flat....”

Share on :
May 08,2022
Minithumbup
By: 'Marc'
May 08,2022
0 people found
this helpful
I felt very comfortable in the flat. It was very well maintained and clean, just as it was seen online. I have no suggestions for improvement....
read full review
Was this helpful? Yes

“I had a good experience with the At Home In E......”

Share on :
May 02,2022
Minithumbup
Amy
By: 'Hesam'
May 02,2022
0 people found
this helpful
I had a good experience with the At Home In Edinburgh team. They are professional and helpful in their job....
read full review
Was this helpful? Yes

“Efficient and friendly...”

Share on :
May 01,2022
Minithumbup
Lauren
By: 'Megan'
May 01,2022
0 people found
this helpful
They are so efficient. I went to a viewing for a property and submitted an application that evening, by the next afternoon I was told I had been successful. Two weeks later we were moved in and everything had been done for us; professional cleaning, ...
read full review
Was this helpful? Yes

“Couldn't have asked for a better letting agent...”

Share on :
Apr 29,2022
Minithumbup
Lauren
By: 'Jannika'
Apr 29,2022
0 people found
this helpful
I'm so glad we've found At Home in Edinburgh. The team has been incredibly helpful in helping us secure a rental, especially as we couldn't attend in person viewings. Lauren in particular is very friendly and clearly explained the whole process to us. Can only ...
read full review
Was this helpful? Yes

“We have let properties with At Home In Edinbu......”

Share on :
Apr 16,2022
Minithumbup
By: 'Judy Campbell'
Apr 16,2022
0 people found
this helpful
We have let properties with At Home In Edinburgh for several years now and cannot rate them highly enough. They give a first class service and operate with integrity and honesty. The staff are all very professional and pleasant to deal with and can be ...
read full review
Was this helpful? Yes

“Truly 'At Home' in Edinburgh...”

Share on :
Apr 15,2022
Minithumbup
Rick
Amy
By: 'Alice Paisley'
Apr 15,2022
0 people found
this helpful
I have been fortunate enough to deal with and stay in several apartments around the world but I can hand on heart say that my experience and dealings with At Home in Edinburgh are the best. Incredibly professional, knowledgeable and always at hand/on the ...
read full review
Was this helpful? Yes
Staff picture Rick
(118)
No image available Lauren
(37)
No image available Amy
(31)
Staff picture Vicky McCann
(29)

Landlord Fees

Long Term:
Full management - 12% (inclusive of VAT)
Let Only - £600 (inclusive of VAT)

Tenant Fees

No tenant fees.
Last updated at 14/07/2022, 5:50 PM by Rick McCann
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

At Home In Edinburgh Ltd
82 St Stephen Street
Edinburgh
EH3 5AQ

or

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1

We will acknowledge receipt of your complaint in writing within 3 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2

Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3

Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4

Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5

You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot

At Home In Edinburgh Ltd is registered with the Scottish Letting Agent Register (Letting Agent Registration Number - LARN1902079) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

At Home In Edinburgh Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 12:13 PM 04/08/2022 by allAgents

Awards won by At Home In Edinburgh

Regional Awards won by At Home In Edinburgh

Individual Branch Awards

Edinburgh, EH9



Get in touch with

At Home In Edinburgh