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Office 1a 23-25 Gwydir Street
Cambridge
Cambridgeshire
CB1 2LG
01223 224480

 
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Properties for sale
Properties for rent
Jun 30,2016
Minithumbup
By:
Jun 30,2016
0 people found
this helpful
I have now been with Alexander Greens for a year now and have lived in two of the 'HMO' properties. At first, I honestly thought the fees were outrageous and that the house was disgusting, the staff were useless and I never wanted to deal with them again. When I decided to move out of the first 'HMO' property, I started looking on the market and soon realised that if I wanted to stick with an agency to live somewhere then Alexander Greens were one of the cheapest around. Their help through fin...
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Comment on agent fees
Helpful, responsive, cheaper than other agents in Cambridge
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May 04,2016
Minithumbdown
By:
May 04,2016
0 people found
this helpful
So underwhelmed with the service from Alexander Greens! The reasons why are as follows: 1) a few times now they have brought prospective tenants over without written notice. It's an invasion of privacy and not on. 2) the cleaners come and go as they damn please and spend more time chatting on the phone Tha actually doing their job, plus it's usually a different person each time. 3) it took them over 3 weeks to replace the broken fridge freezer and washer dryer, and the when they dud finally arri...
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What agent could do to change your mind?
Bad. ‚£595 for an ensuite room in orchard park? Most other houses barely charge ‚£500
Comment on agent fees
Bad. ‚£595 for an ensuite room in orchard park? Most other houses barely charge ‚£500
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Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
We would like to thanks Nabila and the rest of the team at Alexander Green for making our rental experience in Cambridge a very successful one. The transparency in the rental process was highly appreciated - there was no grey area so we knew where we stranded from the start as everything was very straight forward. We were also very happy with the way all our issues were dealt with during our tenancy and the care you provided us with. We have now moved to London and are finding it really hard ...
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Comment on agent fees
The agent was very clear on the fees we will have to pay before moving in and once we moved out. There was no grey area at all. Everything was explained very clearly so there was no confusion or misunderstanding.
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Jan 09,2014
Minithumbdown
By:
Jan 09,2014
3 people found
this helpful
Please DO NOT rent with Alexander Greens! I moved into a house in Orchard Park, Cambridge on a 6 month contract with people who I all ready knew, so I hoped that the move would be easy and enjoyable. Alexander Greens have made all of our lives EXTREMELY DIFFICULT. From endless fees and charges hidden in the tenancy agreement; such as £150 if you want to move out, £90 to leave at the end of your contract and £50 just to carry on living there! The list goes on... We\'ve...
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What agent could do to change your mind?
Basic customer service skills when dealing with their clients. As they didn\'t even mask the fact that they could not care less about us and our well being. They could have listened and acted upon our requests, which were not unreasonable. Acted as a mediator between ourselves and the landlord. As opposed to ignoring any issues they didn\'t fancy having to deal with.
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May 11,2012
Minithumbup
By:
May 11,2012
2 people found
this helpful
I have been renting a flat via this agent for over a year now and I can tell you that they are the best agent I have ever delt with (and I have rented through quite a few agents in Cambridge!!!) From the start of my application, everything has been straight forward, and their responses to any of my queries has always been fast and clear. Nothing ever seem too much for them and it is a nice feeling to be treated as a human and not just as a bank account (like I have experienced with some other...
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Feb 22,2012
Minithumbdown
By:
Feb 22,2012
0 people found
this helpful
They don't care about health and safety of the tenants, neither have any interest in maintaining the property. Here is a few example of how negligent they are: - The agency ignored all the enquiries about the smoker tenant who had also disabled all fire alarms in the house. He was also an alcoholic. We raised the issue to the agency several times. They didn't do anything about it till he threaten a girl in the house and the police got involved! No compensation or support was offered to the ...
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What agent could do to change your mind?
They don't care about health and safety of the tenants, neither have any interest in maintaining the property.
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