Warren Powell Richards
5/5, 1603 reviews
99% recommended
97% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £25,000 £44,000,000
Lettings 94% 98% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
287 1 376 7 533 2 376 0 20 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Images & Videos

“Always helpful, providing prompt and detailed......”

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Jul 10,2020
Minithumbup
Paul
By: 'Gil Martins'
Jul 10,2020
1 people found
this helpful
Always helpful, providing prompt and detailed responses, as well as facilitating all stages of the house renting process! Any issues were dealt with swiftly and efficiently....
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“Excellent service from WPR,...”

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Jul 07,2020
Minithumbup
Polly
Harry
By: 'Leigh stent'
Jul 07,2020
2 people found
this helpful
Excellent service from WPR, even my panic questions were never taken as that. Sensible honest answers were given every time. From start to finish, even through lockdown problems were sorted quickly and efficiently. Polly, Harry and Clare thank you for making a very stressful time ...
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By: Tim B
Jul 08, 2020
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Hello and thank you very much for your kind review of the Alton team at WPR and in particular Harry, Polly and Clare. It has been a bit of a rollercoaster ride over the last few months so I'm very please to hear that everything turned out ok in the end. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Having dealt with a number of lettings agents......”

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Jul 07,2020
Minithumbup
Paul
By: 'Angela Hildreth'
Jul 07,2020
3 people found
this helpful
Having dealt with a number of lettings agents in Godalming and getting frustrated with a lack of response and general customer service and quite often downright arrogance especially from some of the bigger/more well known agencies, dealing with Paul and the team was like ...
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By: Tim B
Jul 08, 2020
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Hello and thank you very much for the super review featuring Paul and the team at WPR Lettings in Godalming. I'm delegated that you were well looked after but think it's a tragedy that you found so many estate agents perviously unhelpful. It's a very poor reflection on our industry. Anyway, as long as you are sorted, keeping well and enjoying life in your new home, that's what that really matters. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Good communication and thorough work...”

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Jun 29,2020
Minithumbup
Paul
Daniel
By: 'Jenny Bowden'
Jun 29,2020
2 people found
this helpful
Throughout the process of my recent change of tenants, Paul has been thorough, methodical and very good at keeping me informed and updated. He's good at communicating by phone, which not everyone does, and follows up with emails to cofirm. It's a pleasure to work ...
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By: Tim B
Jun 30, 2020
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What a lovely and kind review of my colleague Paul who heads up WPR Lettings in Godalming. It's really kind of you to have shared your thoughts and much appreciated. Thank you too for picking WPR from the crowds to act as your letting agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard is always very approachable and helpf......”

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Jun 26,2020
Minithumbup
Richard
By: 'Robert Parker'
Jun 26,2020
2 people found
this helpful
Richard is always very approachable and helpful. He responds quickly to any queries with reliable information which can be actioned....
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By: Tim B
Jun 30, 2020
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Hello and thank you for taking the time to share your thoughts on working with Richard at WPR Lettings in Alton. We really appreciate these reviews and also your business support. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Trish Brown is amazingly helpful in respondin......”

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Jun 26,2020
Minithumbup
Trish
By: 'Robert Parker'
Jun 26,2020
2 people found
this helpful
Trish Brown is amazingly helpful in responding to maintenance problems that crop up from time to time in the relatively modern dwelling. She always sees it through to completion in a very efficient way....
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By: Tim B
Jun 30, 2020
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Thank you very much for your review featuring Trish Brown who heads up the WPR Maintenance team. Trish is a real star so it's great to see her getting your acknowledgement. Thank you too for your decision to use WPR as your agent. We appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“This is the second occasion on which we have ......”

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Jun 26,2020
Minithumbup
Paul
Daniel
By: 'Adrian Thornton'
Jun 26,2020
2 people found
this helpful
This is the second occasion on which we have used Warren Powell Richards agency to find a new tenant and again found them diligent, prompt , competent and extremely helpful . Their effective and co-ordinated teamwork clearly brings results . Adrian Thornton...
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By: Tim B
Jun 30, 2020
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Hello and thank you very much for your positive review of Paul, Dan and the team at WPR Godalming and for taking the time to share you thoughts on they review site. We are very grateful to you as we are for your continued business support of our agency. Very best wises and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Thank you Polly and Henry for all your help i......”

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Jun 22,2020
Minithumbup
Polly
By: 'Jeanette Lambarth'
Jun 22,2020
3 people found
this helpful
Thank you Polly and Henry for all your help in selling our flat. Communication has been excellent all the way. Would certainly use WPR again....
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By: Tim B
Jun 23, 2020
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Thank you very much for taking the time to write your review featuring Polly and Henry at WPR Alton. It's very kind of you and much appreciated. I hope you absolutely love your super new home and will be very happy there, regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Paul was efficient and helpful throughout...”

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Jun 20,2020
Minithumbup
Paul
Daniel
By: 'Daisy Levy'
Jun 20,2020
2 people found
this helpful
Paul was efficient and helped us find our beautiful home and was helpful during the process of references, and confirming the tenancy. Thanks Paul!...
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By: Tim B
Jun 22, 2020
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Hello and thank you very much for your kind review featuring Paul who heads up the WPR Lettings team at Godalming. I'm delighted to hear that you love your new home and hope that you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I was very impressed with the speed at which ......”

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Jun 15,2020
Minithumbup
Steven
By: 'Declan Kavanagh'
Jun 15,2020
3 people found
this helpful
I was very impressed with the speed at which my move happened given the current circumstances in lockdown. The letting agent was professional, polite and answered all the questions I asked. Email responses were good and phoning the office was easy for updates on proceedings. ...
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By: Tim B
Jun 15, 2020
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Thank you very much for your review of Steve who heads up WPR Lettings in Farnham. We really appreciate you sharing your thoughts. I hope you are enjoying life in your new home, very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Paul was on top of things right from the star......”

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Jun 12,2020
Minithumbup
Paul
Paul
By: 'Godalming Landlord'
Jun 12,2020
2 people found
this helpful
Paul was on top of things right from the start and found tenants for my property efficiently and fuss-free even in a global pandemic!...
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By: Tim B
Jun 13, 2020
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Thank you very much for taking the time to write your review detailing your experience of working with Paul who heads up the lettings team at WPR Godalming. It's much appreciated, Paul is a fine fellow who works really hard for his clients and so it is lovely to see him getting your recognition. Thank you too for picking us at WPR to act as your agent. Regard and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“The team at WPR Godalming were fantastic to w......”

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Jun 10,2020
Minithumbup
Neil
Stephen
By: 'Lauren Bishop'
Jun 10,2020
4 people found
this helpful
The team at WPR Godalming were fantastic to work with throughout our very long and protracted house purchase process. Particular thanks go to Neil, for guiding us through the entire process from the first viewing to completion day....
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By: Tim B
Jun 11, 2020
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Hello and thank you for your kind review featuring the WPR Godalming team and in particular Neil. He is a super fellow so it's great to see him getting your recognition. I hope you are very happy with your fab new home and will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard Santos, is polite, friendly and very ......”

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Jun 04,2020
Minithumbup
Richard
By: 'Mr and Mrs Davey'
Jun 04,2020
3 people found
this helpful
Richard Santos, is polite, friendly and very efficient, a pleasure to deal with. We highly recommend Richard. Thank you, very much. Lisa Davey....
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By: Tim B
Jun 05, 2020
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Hello Mr & Mrs Davey and thank you very much for taking the time to write your kind review featuring my friend and colleague Richard Santos who heads up WPR Lettings. We really appreciate these reviews and are very grateful to you. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“a great service...”

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May 30,2020
Minithumbup
Polly
By: 'Donna Hall'
May 30,2020
4 people found
this helpful
great contact. kept me informed all the way along and helped when needed. Nothing was too much trouble and they were great during the uncertain times of lockdown....
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By: Tim B
Jun 01, 2020
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Thank you very much indeed for your review featuring the wonderful Polly at WPR Alton. We appreciate you sharing your thoughts and hope that you are very happy indeed with your fab new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard was very pleasant, efficient and prof......”

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May 29,2020
Minithumbup
Richard
By: 'Naomi Osborn'
May 29,2020
2 people found
this helpful
Richard was very pleasant, efficient and professional in the renting of my property. I would thoroughly recommend him and WPR to anyone needing help with property rental or sales ....
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By: Tim B
Jun 01, 2020
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Thank you very much for taking the time to write your kind review featuring Richard Santos who heads up WPR Lettings. We appreciate your kind words and also the opportunity to act as your letting agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Coronavirus Moving . Polly was almost my sole go to person, and de......”

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May 28,2020
Minithumbup
Polly
Clare
By: 'Jacquie'
May 28,2020
2 people found
this helpful
Polly was almost my sole go to person, and dealt with all my queries, then I met Clare and together with Polly answered queries, raised queries and always got back to me - no matter what. They always remained completely professional but with a genuine ...
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By: Tim B
Jun 01, 2020
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What a great review, thank you very much. I hope you are super happy in your new home and that despite all the chaos in the world are enjoying life. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Polly and Clare have been wonderfully support......”

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May 28,2020
Minithumbup
Polly
Clare
By: 'Katie waters'
May 28,2020
2 people found
this helpful
Polly and Clare have been wonderfully supportive and helpful with both my house sale and purchase and have gone above and beyond to keep us all informed and sane through all the unprecedented issues that arise out of a global Pandemic happening whilst mid move.... ...
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By: Tim B
Jun 01, 2020
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Thank you very much for your kind review of Polly and Clare, we really appreciate it and perhaps should change our marking slogan to 'keeping our clients sane in a global Pandemic' We really appreciate you sharing your thoughts and your business and wish you well with your ongoing plans. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I was introduced to Richard when i first was...”

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May 22,2020
Minithumbup
Richard
By: 'Lee Benson'
May 22,2020
2 people found
this helpful
I was introduced to Richard when i first was offered a place to live,,,,i found him very professional,,,,very knowledgeable,,,,and friendly. It's nice to see that this day and age. He also was there if i needed anything and he couldn't be more ...
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By: Tim B
May 22, 2020
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Hi Lee, thank you very much for the review of Richard Santos who heads up WPR Lettings, it's very kind of you to share you thoughts. I'm sorry to hear about your troubles at the moment and hope you find a speedy solution, I'm sure Richard will do all he can to help. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“He has always provided excellent service and fantastic tenants...”

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May 18,2020
Minithumbup
Richard
By: 'Claire Coussins'
May 18,2020
2 people found
this helpful
I started using Richard about 10 years ago when I needed to rent my flat out. He has always provided excellent service and fantastic tenants. He is quick to reply, friendly, professional, knowledgable and I genuinely wouldn't trust anyone else to work with! Even during the ...
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By: Tim B
May 18, 2020
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What a super review of my friend and colleague Richard Santos, thank you very much. I know Richard works really hard to deliver great service to his clients so it's great of you to show you appreciation. Thank you also for being such a great client of our company. Regards and very best wishes, Tim B Senior Partner, Warren Powell-Richards ...

“I rarely write reviews so Richard has to be great!...”

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May 15,2020
Minithumbup
Richard
By: 'Andrea'
May 15,2020
2 people found
this helpful
I have been a long standing client of Richard for five years plus. I rarely write reviews so it is testament to Richard's excellent client service that I write this. Richard is utterly professional, knowledgeable and I highly recommend Ricard and the business....
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By: Tim B
May 16, 2020
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Thank you very much for your review of Richard who heads up WPR Lettings especially pertinent since you don't normally write reviews. We are very grateful to you as we are for you being such a great client and supporter of our company. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“When my mother needed to move from Alton due ......”

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May 07,2020
Minithumbup
Richard
By: 'Fr. Rob Esdaile'
May 07,2020
2 people found
this helpful
When my mother needed to move from Alton due to poor health in 2013, WPR were recommended by neighbours as agents to manage the letting of her flat. I found Richard Santos and the team always polite, helpful and efficient in administration, first finding and then ...
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By: Tim B
May 07, 2020
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Thank you very much for your review of Richard Santos who heads up WPR Lettings and also for being such a great client of WPR over the years. We really appreciated your business and wish you will in the future. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Cannot recommend enough!...”

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May 07,2020
Minithumbup
Richard
By: 'Renata'
May 07,2020
2 people found
this helpful
Richard has been extremely helpful, understanding, always available to answer questions, highly professional. The letting process was as easy and pleasant as possible. Many thanks, Richard!...
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By: Tim B
May 10, 2020
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Hello and thank you for your kind review featuring my friend and colleague Richard Santos who heads up WPR Lettings. We are very grateful to you for taking the time to share your thoughts. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Can't recommend Richard enough, very friendly......”

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May 05,2020
Minithumbdown
Richard
By: 'Erica Williams'
May 05,2020
2 people found
this helpful
Can't recommend Richard enough, very friendly & professional. He was very quick to respond to any questions we had which made everything easy....
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By: Tim B
May 06, 2020
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Hello and thank you very much indeed for your kind review featuring Richard Santos and WPR Lettings, it's very kind of you. Richard tells me that you the recent Corona Virus issues have thrown you a curved ball and I hope things resolve themselves to your satisfaction as soon as possible. In the meantime very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We have been long standing clients of Richard......”

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May 05,2020
Minithumbup
Richard
By: 'Katie Ward'
May 05,2020
2 people found
this helpful
We have been long standing clients of Richard, through 2 rental properties and can not recommend him highly enough! Nothing has ever been too much for Richard and he has always been very clear in explanations and discussions. He is very prompt at responding to communication ...
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By: Tim B
May 06, 2020
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Hello and thank you for being such a great client of WPR and Richard Santos. We will miss you as our tenants but wish you all the very best in your new home and with all your future plans. Regards and best set wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I rented a house via Warren Powell Richards a......”

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Apr 30,2020
Minithumbup
Richard
Trish
By: 'Nina Goodyear'
Apr 30,2020
2 people found
this helpful
I rented a house via Warren Powell Richards and I have no faults what so ever. Excellent lettings team; highly professional and exceptionally prompt. The maintenance team (Trish) were equally on the ball and accommodating at all times. Thank you for all of your help....
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By: Tim B
May 04, 2020
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Just a little note to say a BIG thank you for your super review featuring Richard and Trish at WPR Lettings, we really appreciate these reviews. I hope that all is going well for you in these difficult times and wish you all the very best with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“The sale of a small flat had some large obsta......”

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Apr 30,2020
Minithumbup
Clare
Polly
By: 'Debra Balmer'
Apr 30,2020
2 people found
this helpful
The sale of a small flat had some large obstacles put in the way but the agents at Warren Powell Richards could not have worked harder. I definitely felt their efforts were driven by the desire to provide a good service regardless of the property ...
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By: Tim B
May 04, 2020
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Hello and thank you very much for your great review. We really appreciate you taking the time to share your thoughts. We are also very grateful to you for picking us at WPR to act as your agent , and yes properties of all shapes and sizes from huge mansions to small flats are all equally deserving of our maximum effort so it's great to have that appreciation. Regard and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“As a first time buyer, the whole process was ......”

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Apr 21,2020
Minithumbup
Clare
Polly
By: 'Hayley Fisher-Smith'
Apr 21,2020
2 people found
this helpful
As a first time buyer, the whole process was brand new to me. When I walked into the Alton branch, it was was very welcoming and I enquired about viewing a property I had just driven past. Clare was very kind and as she had ...
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By: Tim B
Apr 22, 2020
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Hello and thank you for your super review of Clare and Polly at WPR Alton, we are very grateful to you. I hope you are very happy with your new home and wish you all the very best. It's always a really exciting time when you purchase your first property. Best wishes and regards, Tim B, Senior Partner Warren Powell-Richards ...

“Excellent, professional service...”

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Apr 14,2020
Minithumbup
Stacey
By: 'Samantha Hammell'
Apr 14,2020
3 people found
this helpful
This was an incredibly hard sale, it fell through a couple of times and was marred by legal entanglements but Stacey persevered and we finally achieved a great sale. The property wasn’t an easy one to handle but Stacey performed miracles and kept the ...
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By: Tim B
Apr 16, 2020
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Just a little note to say a BIG thank you for taking the time to write your kind review regarding Stacey at Warren Powell-Richards Farnham. She is a real star so it's lovely to se her getting your recognition. We are very grateful to you for picking us to act as your agent and wish you all the very best with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard has been excellent!...”

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Apr 09,2020
Minithumbup
Richard
By: 'Louise Morgon'
Apr 09,2020
2 people found
this helpful
Richard has been excellent! Quick email responses always and good communication. The process could not have been any smoother !...
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By: Tim B
Apr 16, 2020
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Thank you very much for your kind review of Richard Santos who heads up our WPR Lettings operation. It's very kind of you to have found the time and we are very appreciative. I hope you will be very happy with your new home and wish you well in these tricky times. Regards, Tim B, Senior Partner Warren Powell-Richards ...

“Absolute faith restored in humanity thanks to......”

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Apr 09,2020
Minithumbup
Richard
By: 'Sarah Humphreys'
Apr 09,2020
1 people found
this helpful
Absolute faith restored in humanity thanks to Richard! He showed me the most amazing property in Alton and made the whole letting process so easy! He is an absolute credit to Warren Powell Richards and I can’t recommend him enough....
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By: Tim B
Apr 16, 2020
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Thank you very much for taking the time to write you review featuring Richard who heads up WPR Lettings. I hope that you are very happy in your new home and wish you all her very best in these difficult times. Regards and best wishes, Tim B, Senior Partner Warren Powell-Richards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Warren Powell Richards

Individual Branch Awards

Farnham, GU9

Godalming, GU7

Alton, GU34

Haslemere, GU27

Hindhead, GU26


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Warren Powell Richards