Wards Property
5/5, 122 reviews
98% recommended
99% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ... show more Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700

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2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 99% 98% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
87 1 20 1 0 0 0 0 13 0
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Address

129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“I am the landlord of a property in Stoke. Las......”

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Jun 09,2022
Minithumbup
Caroline
By: 'Michael Holmes'
Jun 09,2022
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I am the landlord of a property in Stoke. Last week I met up with Caroline, one of Wards team, to look at what might need doing to the property now the tenant has left. Caroline gave me some good advice. She was very knowledgeable ...
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“I highly recommend Wards in Stoke on Trent...”

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Apr 07,2022
Minithumbup
Mellodi
Kim
By: 'Rachael Troughton'
Apr 07,2022
0 people found
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Wards look after my properties across the Stoke on Trent city areas. I like them, and my tenants like them (and they have more interaction with them than I do!) I highly recommend them....
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“An experienced letting agent with excellent l......”

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Mar 21,2022
Minithumbup
Kim
By: 'Patricia Knox'
Mar 21,2022
0 people found
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An experienced letting agent with excellent local knowledge and industry information. Always happy to put my mind at rest and the tenants when an issue arises....
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“I am an international client and the service ......”

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Mar 18,2022
Minithumbup
By: 'Jenny'
Mar 18,2022
0 people found
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I am an international client and the service and professionalism that I get from the team at Wards is excellent. They look after me and my tenants which is exactly how it should be. They do a great job....
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“I have worked with Wards Property for over th......”

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Mar 17,2022
Minithumbup
Kim
Mellodi
By: 'Phyllis'
Mar 17,2022
0 people found
this helpful
I have worked with Wards Property for over three years and they have been helpful in servicing and supporting my letting business. Kim and Mellodi provide prompt response to email communication (i.e. I am an overseas landlord) and will try their best effort to ...
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“Fantastic company - they've been looking afte......”

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Mar 17,2022
Minithumbup
By: 'Robert Watson'
Mar 17,2022
0 people found
this helpful
Fantastic company - they've been looking after my properties and my tenants for the last 7 years and I always recommend Wards to other landlords....
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“Great service...”

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Mar 16,2022
Minithumbup
Kim
Mellodi
By: 'Liesl W'
Mar 16,2022
0 people found
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Great service and communication provided by Wards. They have good processes and their team are friendly and professional. Highly recommended....
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“Recommend Wards to BTL landlords...”

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Mar 16,2022
Minithumbup
Kim
Mellodi
By: 'Lesley'
Mar 16,2022
0 people found
this helpful
Wards have been managing my properties for about 4 years now and I really enjoy working with the team :) They are reliable, knowledgeable about the area and good with tenants. I would definitely recommend them to landlords of BTL properties....
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“lovely people to deal...”

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Aug 25,2021
Minithumbup
Justin
By: 'Amia'
Aug 25,2021
0 people found
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Justin and the Team are highly professional, really lovely people to deal with. Very highly recommended. Thank you to all....
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“Always a positive experience....”

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Aug 21,2021
Minithumbup
Mellodi
Justin
By: 'Pamela'
Aug 21,2021
0 people found
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Justin and his team are super responsive and customer service focused. I happily refer landlords and prospective employees their way. Always a positive experience....
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“The are very professional and prompt...”

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Aug 15,2021
Minithumbup
Mellodi
Kim
By: 'Marcelino'
Aug 15,2021
0 people found
this helpful
The are very professional and prompt. We are very satisfied with the services and the attention to detail they provide. They have been our property managers for more than 5 years....
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“great company...”

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Aug 14,2021
Minithumbup
Mellodi
Kim
By: 'Laura Wilkins'
Aug 14,2021
0 people found
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Wards Property Management is a great company to work with. Justin is knowledgeable and professional. I highly recommend them. Absolutely no complaints!...
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“Extremely knowledgeable...”

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Aug 13,2021
Minithumbup
Justin
Kim
By: 'Vianne'
Aug 13,2021
0 people found
this helpful
Extremely knowledgeable staff, especially Justin who was my point of contact throughout the process. Very professional, friendly and efficient service. Always on hand to answer any questions....
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“Amazing company goes above and beyond....”

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Jul 29,2021
Minithumbup
Justin
Mellodi
By: 'Juli'
Jul 29,2021
0 people found
this helpful
Rented a room with Wards property and they have been responsive all through! Whenever I’ve needed anything fixing, it’s been done promptly and properly. The whole team and especially the director, Justin has gone above and beyond, even replying emails and sorting out ...
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“Great experience...”

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Jul 19,2021
Minithumbup
Mellodi
Kim
By: 'Christiana Cinn'
Jul 19,2021
0 people found
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Great experience so far with Wards Property Management Ltd. They are very professional, experienced, and knowledgeable. Highly recommend this team to others...
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“very professional and great pricing...”

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May 25,2021
Minithumbup
Justin
Mellodi
By: 'Jessyka'
May 25,2021
0 people found
this helpful
They did a good job. very professional and great pricing! I will definitely use their services again in the future....
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“Highly recommend, very professional & always ......”

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Apr 08,2021
Minithumbup
Justin
Mellodi
By: 'Sheila'
Apr 08,2021
0 people found
this helpful
Highly recommend, very professional & always there to help! 5* . Thanks Wards Property Management !!! A+ I am very satisfied with everything and highly recommend...
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“Excellent service, would recommend them to an......”

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Apr 05,2021
Minithumbup
Justin
Kim
By: 'Amia'
Apr 05,2021
0 people found
this helpful
Excellent service, would recommend them to anyone without hesitation. 100% recommended; professional, thorough and without hassle. Thanks Wards Property Management Ltd!!!...
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“Excellent company. I would definitely recomme......”

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Mar 27,2021
Minithumbup
Justin
Mellodi
By: 'Lanny Barbie'
Mar 27,2021
0 people found
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Excellent company. I would definitely recommend to my family and friends. Thanks Wards Property Management Ltd Outstanding Service! Will do business again! Lanny!!...
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“Wards is professional and efficient...”

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Mar 24,2021
Minithumbup
Justin
By: 'Roxanne'
Mar 24,2021
0 people found
this helpful
Wards is professional and efficient but still know who I am whenever I need to visit or call. Our experience renting through them has been positive from the first viewing through the move-in and settling in. They are brilliant at communicating with the Landlord on ...
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“I am very satisfied with everything and highl......”

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Mar 21,2021
Minithumbup
Justin
By: 'Marcelino Rabanes'
Mar 21,2021
0 people found
this helpful
I am very satisfied with everything and highly recommend Wards Property Management Ltd Very helpful, professional and friendly. These guys are fantastic. Highly recommend them!!!...
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“Very Professional Team...”

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Mar 15,2021
Minithumbup
Justin
By: 'Robert K. Bush'
Mar 15,2021
0 people found
this helpful
Very Professional Team!!! They look after all your queries and concerns during house searching process. Justin is amazing and assists with all possible means. The properties are very convenient and good. I really enjoyed and totally recommend it....
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“Justin is extremely experienced and helpful...”

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Mar 12,2021
Minithumbup
Justin
Kim
By: 'Marjorie'
Mar 12,2021
0 people found
this helpful
Justin is extremely experienced and helpful. He makes the whole process very easy for us. She responds to all the questions promptly. Highly recommended!!! A+++++...
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“Great customer serGreat prices and great peoplevice. Quick and easy! Thank......”

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Mar 10,2021
Minithumbup
Justin
By: 'Norma Martin'
Mar 10,2021
0 people found
this helpful
Great customer service. Quick and easy! Thanks Wards Property Management Ltd Great prices and great people , would definitely recommend them to everyone!...
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“Great service !!! They are efficient, profess......”

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Mar 07,2021
Minithumbup
Justin
By: 'Alexander'
Mar 07,2021
0 people found
this helpful
Great service !!! They are efficient, professional, and reasonable. I wholeheartedly recommend them. Great customer service On time. friendly attentive staff very knowledgeable would recommend again and again Thanks Wards Property Management Ltd...
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“Amazing service. They are really good staff. ......”

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Mar 04,2021
Minithumbup
Justin
By: 'Paul'
Mar 04,2021
0 people found
this helpful
Amazing service. They are really good staff. Highly recommend for everyone. Great support team. Thanks Wards Property Management Ltd!!! I'll recommend it to my friends too.....
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“Amazing professional service!...”

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Mar 02,2021
Minithumbup
Justin
By: 'Jamie'
Mar 02,2021
0 people found
this helpful
Amazing professional service! Fast service, great services, fair prices and good customer service. A+ A good company to work with. Service man was polite and careful....
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“An easy and quick process with very friendly staff...”

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Mar 01,2021
Minithumbup
Justin
By: 'Gloria'
Mar 01,2021
0 people found
this helpful
An easy and quick process with very friendly staff who pointed me and my flatmate in the right direction towards where was best to look for a new flat. Special thanks to Caroline for making the process as simple as possible and always keeping us ...
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“Very professional job...”

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Feb 28,2021
Minithumbup
Justin
By: 'jesmin'
Feb 28,2021
0 people found
this helpful
Very professional job. Very timely. Would definitely do business with this company again. I would recommend this company to others! A+...
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“Awesome service! Overall a great experience! ......”

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Feb 27,2021
Minithumbup
Justin
By: 'Bennett'
Feb 27,2021
0 people found
this helpful
Awesome service! Overall a great experience! Great communication and fair price. Will recommend others. 10/10 Very Helpful and supportive, definitely recommended....
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Staff picture Justin
(86)
Staff picture Mellodi
(20)
Staff picture Kim
(20)
Staff picture Caroline
(3)
No image available Jack
No image available Sam

Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 5:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 5:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 5:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 12:01 PM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 5:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 5:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

Awards won by Wards Property

Individual Branch Awards

Stoke on Trent, ST4


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