Wards Property
4.9/5, 78 reviews
96% recommended
98% lettings valuation accuracy
97% lettings fee satisfaction
Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ... show more Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 97% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
45 1 17 2 0 0 0 0 13 0
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Address

129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
DPS
Images & Videos

“quickly and smoothly resolved...”

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Jul 24,2020
Minithumbup
Justin
Stacey
By: 'Arlene Wing'
Jul 24,2020
0 people found
this helpful
Worked with Wards for over two years renting properties for our business. Never had a problem, bend over backwards to help and always supportive of what we do and our clients. Any problems quickly and smoothly resolved. Looking forward to more years of working together...
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“Friendly service...”

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Jun 14,2020
Minithumbup
Justin
Stacey
By: 'Marjorie J. Rosner'
Jun 14,2020
0 people found
this helpful
Friendly service, staff always try to support and always get back quickly. Listen to needs and recommend appropriate properties rather than just trying to force something on you. Repairs only had two and both completed next day. Can't say much more than do what that ...
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“quickly and smoothly...”

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Jun 14,2020
Minithumbup
Justin
Kim
By: 'Ruby C. Marten'
Jun 14,2020
0 people found
this helpful
Worked with Wards for over two years renting properties for our business. Never had a problem, bend over backwards to help and always supportive of what we do and our clients. Any problems quickly and smoothly resolved. Looking forward to more years of working together...
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“very happy...”

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Jun 14,2020
Minithumbup
Justin
Stacey
By: 'Jessica Kane'
Jun 14,2020
0 people found
this helpful
We have been very happy with Wards Property Management over the past 3 years. They have managed my property well by getting good quality tenants and very quick to address any issues. Thank you !!!...
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“Very professional and efficient. I would reco......”

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Jun 14,2020
Minithumbup
Justin
Kim
By: 'Micle Jekson'
Jun 14,2020
0 people found
this helpful
I was very satisfied with my experience through Wards Property Management. Any problems with the house were taken care of shortly. The people in the office treated us with dignity and respect. I will be continuing to use them in the future.Thanks !!!...
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“House Rental...”

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Jun 05,2020
Minithumbup
Justin
Stacey
By: 'Rodney I. Loomis'
Jun 05,2020
0 people found
this helpful
I was with Wards Property Management for 3 years, great communication and professional service. All maintenance issues were sorted as quickly as possible and a very understanding agency. I would 100 percent recommend Wards, and only left due to buying. Thank you...
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“COVID-19 Free Rental...”

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Jun 05,2020
Minithumbup
Justin
Kim
By: 'Anthony J. Whitmire'
Jun 05,2020
0 people found
this helpful
I saw a post saying they wanted to help Key workers, affected by the pandemic, I stayed in a room without paying for 7 weeks I couldn’t believe it. Thank you guys, Amazing...
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“Hanley 3 Bedroom...”

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Jun 05,2020
Minithumbup
Justin
Kim
By: 'Jennifer K. Holub'
Jun 05,2020
0 people found
this helpful
Viewed the house on the Friday and moved in on the Wednesday, referenced us quickly and helped with anything that we didn’t understand. Also very quick with fixing the boiler too, Caroline was helpful with universal credit when I lost my job....
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“I am a Tenant...”

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Jun 04,2020
Minithumbup
Justin
Stacey
By: 'Amie F. Stanley'
Jun 04,2020
0 people found
this helpful
Me cum from Slovakia and this agencie is very helping me. Nobody helping and just take money but this one give me and family hoouse is nice clean very good Fankyou for help and trusted...
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“Long Term Landlord...”

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Jun 03,2020
Minithumbup
Justin
Stacey
By: 'Natasha Ford'
Jun 03,2020
0 people found
this helpful
Justin have acted as my letting agent for the last 10years. I have always found his team friendly, helpful and thoroughly professional. I'd recommend them to both landlords and tenants. I am not uk based and that’s not a issue...
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“Portfolio Management...”

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Jun 02,2020
Minithumbup
Justin
Stacey
By: 'Courtney Taylor'
Jun 02,2020
0 people found
this helpful
Wards has provided for us both, professional and friendly service since 2012. Looking after 18 houses and three small Comercial units. Everything goes smoothly as well as timely. Justin and Sam are trustworthy, friendly and reassuring. Highly recommend....
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“Long Term Landlord...”

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Jun 02,2020
Minithumbup
Kim
Justin
By: 'Kasey Beecham'
Jun 02,2020
0 people found
this helpful
I have worked with Justin for over 15 years. I would recommend his company Ward Property without hesitation. Kim the office manager is - he is very competent, she also replies to emails out of hours, which obviously helps with the communication....
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“Really helpful people...”

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Jun 01,2020
Minithumbup
Stacey
Justin
By: 'Karon Thomas'
Jun 01,2020
0 people found
this helpful
We have rented small terraced houses for many years and have been forced to move around many agents due to closures and selling to corporate relocations etc.Recently we have used Wards in stoke purely due to the location of the 2 properties we had to ...
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“Really Helpful...”

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May 31,2020
Minithumbup
Justin
Stacey
By: 'Becky K. Burroughs'
May 31,2020
0 people found
this helpful
Our experience with the Guys at Wards was positive throughout. Justin knew every street we mentioned, no Google Maps needed, he was always happy to answer our questions and make these two virgin landlords confident. Everyone at the branch was extremely helpful and professional. I ...
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“The only thing I dislike about owning propert......”

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Jan 30,2020
Minithumbup
Justin
By: 'Victor popov'
Jan 30,2020
0 people found
this helpful
The only thing I dislike about owning property is the management side which is why I always use Ward property. They always take great care...
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“Awful, impersonal and daunting Lettings servi......”

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Jan 29,2020
Minithumbdown
By: 'Payita castro'
Jan 29,2020
0 people found
this helpful
Awful, impersonal and daunting Lettings service! Stay Away! My daughter and son were in urgent need of accommodation with Staffordshire university being in the immediate area, they First veiewd a flat and liked it, Wards just provided them with false hope, tailing them along with ...
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Was this helpful? Yes
By: Justin Ward
Jan 29, 2020
View all comments (1)
Payita I am really sorry about this however this was started on the 11th January and they both failed the credit check which is an important part of the application process. After that a guarantor was added and it took much longer for this to be validated. After this it was merely a case that somebody else applied and passed all the checks. We would be happy to consider for another property should there be one suitable. Please remember we are acting on behalf of the landlords and don’t mak ...

“Professional and respectful...”

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Oct 17,2019
Minithumbup
Justin
Mellodi
By: 'Rob Watson'
Oct 17,2019
0 people found
this helpful
Wards have been managing my properties for the last 5 years, and I've always been delighted with the support and service they provide me. They do a good job looking after my tenants - they are professional, respectful and that their responsibility seriously. I actively recommend ...
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“Very helpful staff and extremely quick to rea......”

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Jun 24,2019
Minithumbup
By: 'sergio'
Jun 24,2019
0 people found
this helpful
Very helpful staff and extremely quick to react to a maintenance problem. Very happy to leave a 5 star review for this company. Thank you for your help...
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“Waste of money, totally unprofessional and rude...”

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Jun 10,2019
Minithumbdown
By: 'Damian'
Jun 10,2019
0 people found
this helpful
Currently renting a property with lots of problems that was promised to be sorted before I moved in, lived here a month now and no progress with repairs leaving me with no oven, hob etc. Rang requently to ask for updates, always get told to ...
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“Friendly and helpful...”

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Aug 23,2018
Minithumbup
By: 'Harry'
Aug 23,2018
0 people found
this helpful
The staff were understanding, friendly and helpful in everyway going out of their way to help us I am very pleased with the service and would defiantly use them again...
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Comment on agent fees
Good
Was this helpful? Yes

“They Get the job done...”

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Aug 21,2018
Minithumbup
By: 'Stoke-City-FC'
Aug 21,2018
0 people found
this helpful
The Girls look after my property portfolio and keep me well informed, Never seem to need to chase up and nag like my other agent in another location...
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Comment on agent fees
Fees are very fair
Was this helpful? Yes

“Good Landlord...”

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Aug 21,2018
Minithumbup
Mellodi
Caroline
By: 'John'
Aug 21,2018
0 people found
this helpful
Working with Caroline is a great experience from day 1 when I viewed the property. This was the first time that renting and moving was an easy and all I had to think was to bring my luggage and settle in and just feel home.......
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Comment on agent fees
Did not charge me any
Was this helpful? Yes

“A professional and efficient service from Wards Property. Justin Ward ......”

Share on :
Aug 19,2018
Minithumbup
Justin
By: 'Narinder Sharma'
Aug 19,2018
0 people found
this helpful
A professional and efficient service from Wards Property. Justin Ward is a fantastic agent, easy to talk to if there are any issues. Rent is received on time; problems are sorted out quickly. There is also a great team working under Justin, they respond to ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great letting agent...”

Share on :
Aug 19,2018
Minithumbup
Justin
Mellodi
By: 'ImmoFox Ltd.'
Aug 19,2018
0 people found
this helpful
I am new to letting property in the Stoke area, but Justin and his team have exceeded expectations. They are courteous, responsive and have gone out of their way to help me as I learn my way around. I have found them to be very ...
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Comment on agent fees
Fees are very reasonable.
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“excellent to work with...”

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Jun 20,2018
Minithumbup
Justin
Mellodi
By: 'Rob Powell'
Jun 20,2018
0 people found
this helpful
I was doing the facebook advertising for justin at wards property management, they were great to work with, i would recommend them....
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“Great service...”

Share on :
Jun 19,2018
Minithumbup
Kevin
Justin
By: 'Landlord.from.northampton.'
Jun 19,2018
0 people found
this helpful
A well deserved five stars for the guys and his team. They made it easy for us to rent out our previous home without worrying about living a distance away from it. No problem was too small for them to resolve on our behalf. Kevin ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“Excellent service...”

Share on :
Jun 03,2018
Minithumbup
Justin
Mellodi
By: 'Trevor'
Jun 03,2018
0 people found
this helpful
Since commencing using Wards Property Management for my rental property, I have received excellent service. Their communication is good and prompt, rental statements are complete and sent on time, and any issues with the property are raised and dealt with quickly and effectively. Would definitely ...
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Comment on agent fees
Fees represent good value for money
Was this helpful? Yes

“Brilliant agents...”

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Apr 30,2018
Minithumbup
Justin
Stacey
By: 'ASykes'
Apr 30,2018
0 people found
this helpful
Brilliant team that work to the highest standards at all times. Professional, well orgnaised and efficient every time. Excellent customer service and communication across the whole team....
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“Wouldn't go anywhere else...”

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Apr 27,2018
Minithumbdown
Justin
By: 'R Kingston'
Apr 27,2018
0 people found
this helpful
I've been working with Justin and Wards for over 4 years now and couldn't recommend him or the Wards team enough. Always on there to offer good sound advise and i look forward to working with you more in the future....
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Comment on agent fees
Fees are competitive
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“Local Knowledge...”

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Apr 27,2018
Minithumbup
Justin
By: 'Charles'
Apr 27,2018
0 people found
this helpful
I met Justin when he undertook a matter of (un)common professional courtesy to drop keys round at a property I bought in auction 8 years ago; it resulted in me going to Justin with the rental on the property and we have worked together on ...
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Comment on agent fees
Competetive
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Staff picture Justin
(52)
Staff picture Stacey
(20)
Staff picture Mellodi
(8)
Staff picture Kevin
(6)
Staff picture Kim
(5)
Staff picture Sian
(2)
Staff picture Caroline
(2)
No image available David
(1)

Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 4:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 4:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 4:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 11:01 AM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 4:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 4:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

Awards won by Wards Property

Individual Branch Awards

Stoke on Trent, ST4


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Wards Property