Wards Property
5/5, 91 reviews
98% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction
Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ... show more Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700
Lettings & Property Management in Stoke-On-Trent | Wards Property Management - Wards Property Management

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
59 1 17 1 0 0 0 0 13 0
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Address

129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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DPS
Images & Videos

“Despite the trials and tribulations of being a new landlord Kim and Justin were helpful in every situation...”

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Sep 28,2020
Minithumbup
Justin
Kim
By: 'Walter Scott'
Sep 28,2020
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Despite the trials and tribulations of being a new landlord Kim and Justin were helpful in every situation...including an emergency when the keys to the house wouldn't work. They made sure I was aware of the new laws coming in and made sure I ...
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“Wards is professional and efficient...”

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Sep 28,2020
Minithumbup
Justin
Stacey
By: 'kasey warner'
Sep 28,2020
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Wards is professional and efficient but still know who I am whenever I need to visit or call. Our experience renting through them has been positive from the first viewing through the move-in and settling in. They are brilliant at communicating with the Landlord on ...
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“Wards Property have been very helpful in the set up phase and in securing a tenant in a good timeframe...”

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Sep 25,2020
Minithumbup
Justin
Stacey
By: 'Jason Gray'
Sep 25,2020
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Wards Property have been very helpful in the set up phase and in securing a tenant in a good timeframe, despite me worrying about the market being slower presently. Already looking to utilise for the Fenton and Longton area too for a couple of our ...
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“professional in everything...”

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Sep 24,2020
Minithumbup
Justin
Stacey
By: 'Sheridan Love'
Sep 24,2020
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I have had many dealings with the Wards Agency for many years now and they always are very helpful and professional in everything that they do.I cannot recommend highly enough....
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“We cannot stress the brilliance of Justin and his team...”

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Sep 24,2020
Minithumbup
Justin
Stacey
By: 'Sienna West'
Sep 24,2020
0 people found
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We cannot stress the brilliance of Justin and his team. They dont simply talk about good service. They deliver it. There is little more to say than if you are a landlord or a home renter you wont go far wrong by calling Wards....
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“easy and quick process with very friendly staff...”

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Sep 18,2020
Minithumbup
Justin
Kim
By: 'John Lentini'
Sep 18,2020
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An easy and quick process with very friendly staff who pointed me and my flatmate in the right direction towards where was best to look for a new flat. Special thanks to Caroline for making the process as simple as possible and always keeping us ...
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“The staffs are quite nice and are always will......”

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Sep 18,2020
Minithumbup
Justin
Stacey
By: 'Charlene Winkles'
Sep 18,2020
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The staffs are quite nice and are always willing to offer help. I would defiantly recommended to my friends and family...
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“These guys certainly know their stuff !!...”

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Sep 16,2020
Minithumbup
Justin
Stacey
By: 'Bessie Tyree'
Sep 16,2020
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These guys certainly know their stuff !! I took my properties from another agent after the communication was lacking and I felt not listened to. Within three months the arrears were zero, tenants were happy and I was enjoying being a landlord again. Cheers and keep ...
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“Justin Ward is now doing an excellent job in the management of my property in Stafford...”

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Sep 15,2020
Minithumbup
Justin
Stacey
By: 'Alessandro Lourdes'
Sep 15,2020
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Went to Wards Property after an unhappy experience with a 'national' estate agents. Justin Ward is now doing an excellent job in the management of my property in Stafford. I'm happy, the tenant is happy, what more do you need?...
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“Excellent service from Wards Property swapping tenancy from one property to another...”

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Sep 13,2020
Minithumbup
Justin
Kim
By: 'Destiny Dixon'
Sep 13,2020
0 people found
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Excellent service from Wards Property swapping tenancy from one property to another. Caroline and Mellodi have been kind, conscientious and very helpful; nothing has been too much trouble. They have made what could have been an ordeal seem almost effortless. The entire team at Wards ...
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“I would defiantly recommend...”

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Sep 12,2020
Minithumbup
Justin
Stacey
By: 'Rosa Smith'
Sep 12,2020
0 people found
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We have been tenants with Wards for just under a year now and have found the company and staff to be very helpful. In particular, our boiler stopped working a couple of weeks before Christmas and the team were extremely helpful and got engineers out ...
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“Very efficient and always answered my emails and calls immediately even when it was out of office hours!...”

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Sep 07,2020
Minithumbup
Justin
Stacey
By: 'Ryan Shiver'
Sep 07,2020
0 people found
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I had a great experience with Wards Property Management Ltd. Very efficient and always answered my emails and calls immediately even when it was out of office hours! They really stuck to what I was looking for and this of course did not waste my ...
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“Excellent speedy service...”

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Sep 07,2020
Minithumbup
Justin
Kim
By: 'Linda Adame'
Sep 07,2020
0 people found
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Excellent speedy service from Sam and Justin. Within 10 days, they managed to rent my house during the difficult COVID19 lockdown circumstances. Communication was smooth. I would wholeheartedly recommend Wards Property and look forward to working with them again in the future. Thank you very much! 🙂...
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“Justin was very professional and courteous. E......”

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Aug 30,2020
Minithumbup
Justin
By: 'Antonio Slone'
Aug 30,2020
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Justin was very professional and courteous. Effective maintenance work. Thank you so much, Justin Love this place. The staff is great...
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“quickly and smoothly resolved...”

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Jul 24,2020
Minithumbup
Justin
Stacey
By: 'Arlene Wing'
Jul 24,2020
0 people found
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Worked with Wards for over two years renting properties for our business. Never had a problem, bend over backwards to help and always supportive of what we do and our clients. Any problems quickly and smoothly resolved. Looking forward to more years of working together...
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“Friendly service...”

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Jun 14,2020
Minithumbup
Justin
Stacey
By: 'Marjorie J. Rosner'
Jun 14,2020
0 people found
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Friendly service, staff always try to support and always get back quickly. Listen to needs and recommend appropriate properties rather than just trying to force something on you. Repairs only had two and both completed next day. Can't say much more than do what that ...
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“quickly and smoothly...”

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Jun 14,2020
Minithumbup
Justin
Kim
By: 'Ruby C. Marten'
Jun 14,2020
0 people found
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Worked with Wards for over two years renting properties for our business. Never had a problem, bend over backwards to help and always supportive of what we do and our clients. Any problems quickly and smoothly resolved. Looking forward to more years of working together...
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“very happy...”

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Jun 14,2020
Minithumbup
Justin
Stacey
By: 'Jessica Kane'
Jun 14,2020
0 people found
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We have been very happy with Wards Property Management over the past 3 years. They have managed my property well by getting good quality tenants and very quick to address any issues. Thank you !!!...
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“Very professional and efficient. I would reco......”

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Jun 14,2020
Minithumbup
Justin
Kim
By: 'Micle Jekson'
Jun 14,2020
0 people found
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I was very satisfied with my experience through Wards Property Management. Any problems with the house were taken care of shortly. The people in the office treated us with dignity and respect. I will be continuing to use them in the future.Thanks !!!...
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“House Rental...”

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Jun 05,2020
Minithumbup
Justin
Stacey
By: 'Rodney I. Loomis'
Jun 05,2020
0 people found
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I was with Wards Property Management for 3 years, great communication and professional service. All maintenance issues were sorted as quickly as possible and a very understanding agency. I would 100 percent recommend Wards, and only left due to buying. Thank you...
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“COVID-19 Free Rental...”

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Jun 05,2020
Minithumbup
Justin
Kim
By: 'Anthony J. Whitmire'
Jun 05,2020
0 people found
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I saw a post saying they wanted to help Key workers, affected by the pandemic, I stayed in a room without paying for 7 weeks I couldn’t believe it. Thank you guys, Amazing...
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“Hanley 3 Bedroom...”

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Jun 05,2020
Minithumbup
Justin
Kim
By: 'Jennifer K. Holub'
Jun 05,2020
0 people found
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Viewed the house on the Friday and moved in on the Wednesday, referenced us quickly and helped with anything that we didn’t understand. Also very quick with fixing the boiler too, Caroline was helpful with universal credit when I lost my job....
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“I am a Tenant...”

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Jun 04,2020
Minithumbup
Justin
Stacey
By: 'Amie F. Stanley'
Jun 04,2020
0 people found
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Me cum from Slovakia and this agencie is very helping me. Nobody helping and just take money but this one give me and family hoouse is nice clean very good Fankyou for help and trusted...
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“Long Term Landlord...”

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Jun 03,2020
Minithumbup
Justin
Stacey
By: 'Natasha Ford'
Jun 03,2020
0 people found
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Justin have acted as my letting agent for the last 10years. I have always found his team friendly, helpful and thoroughly professional. I'd recommend them to both landlords and tenants. I am not uk based and that’s not a issue...
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“Portfolio Management...”

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Jun 02,2020
Minithumbup
Justin
Stacey
By: 'Courtney Taylor'
Jun 02,2020
0 people found
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Wards has provided for us both, professional and friendly service since 2012. Looking after 18 houses and three small Comercial units. Everything goes smoothly as well as timely. Justin and Sam are trustworthy, friendly and reassuring. Highly recommend....
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“Long Term Landlord...”

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Jun 02,2020
Minithumbup
Kim
Justin
By: 'Kasey Beecham'
Jun 02,2020
0 people found
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I have worked with Justin for over 15 years. I would recommend his company Ward Property without hesitation. Kim the office manager is - he is very competent, she also replies to emails out of hours, which obviously helps with the communication....
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“Really helpful people...”

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Jun 01,2020
Minithumbup
Stacey
Justin
By: 'Karon Thomas'
Jun 01,2020
0 people found
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We have rented small terraced houses for many years and have been forced to move around many agents due to closures and selling to corporate relocations etc.Recently we have used Wards in stoke purely due to the location of the 2 properties we had to ...
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“Really Helpful...”

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May 31,2020
Minithumbup
Justin
Stacey
By: 'Becky K. Burroughs'
May 31,2020
0 people found
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Our experience with the Guys at Wards was positive throughout. Justin knew every street we mentioned, no Google Maps needed, he was always happy to answer our questions and make these two virgin landlords confident. Everyone at the branch was extremely helpful and professional. I ...
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“The only thing I dislike about owning propert......”

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Jan 30,2020
Minithumbup
Justin
By: 'Victor popov'
Jan 30,2020
0 people found
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The only thing I dislike about owning property is the management side which is why I always use Ward property. They always take great care...
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“Professional and respectful...”

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Oct 17,2019
Minithumbup
Justin
Mellodi
By: 'Rob Watson'
Oct 17,2019
0 people found
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Wards have been managing my properties for the last 5 years, and I've always been delighted with the support and service they provide me. They do a good job looking after my tenants - they are professional, respectful and that their responsibility seriously. I actively recommend ...
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Staff picture Justin
(66)
Staff picture Stacey
(29)
Staff picture Kim
(9)
Staff picture Mellodi
(8)
Staff picture Kevin
(6)
Staff picture Sian
(2)
Staff picture Caroline
(2)
No image available David
(1)

Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 4:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 4:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 4:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 4:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 11:01 AM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 4:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 4:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

Awards won by Wards Property

Individual Branch Awards

Stoke on Trent, ST4


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Wards Property