Wards Property
5/5, 141 reviews
97% recommended
99% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ... show more Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700
Lettings & Property Management in Stoke-On-Trent | Wards Property Management - Wards Property Management

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 99% 98% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
93 1 26 3 1 0 0 0 17 0
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Address

129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
DPS
Images & Videos

“Number 1 choice letting agent...”

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Dec 13,2023
Minithumbup
Justin
By: 'Alex'
Dec 13,2023
0 people found
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I have rented 3 properties through Wards over the past 15 years and I can’t thank them enough! They’ve always gone above and beyond and really looked after me. I can highly recommend renting through them and I wouldn’t rent from anyone else...
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“Contacted them to look at my inherited family......”

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Oct 11,2023
Minithumbup
Justin
By: 'Kevin Wood'
Oct 11,2023
0 people found
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Contacted them to look at my inherited family terraced house in Stoke, because they solved problems arising from next door when my family were living there, even though we were not their clients at the time. Justin and his team afforded me a lot of ...
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“Really helpful pleasant company to deal with.......”

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Aug 22,2023
Minithumbup
Kim
Jack
By: 'Kevin'
Aug 22,2023
0 people found
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Really helpful pleasant company to deal with. Nothing is a problem to them. Staff are always polite....
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“Best company I've dealt with, everyone so pro......”

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Jul 08,2023
Minithumbup
Justin
Mellodi
By: 'Marcus010'
Jul 08,2023
0 people found
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Best company I've dealt with, everyone so professional and helpful...
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“Very polite, and professional nothings too mu......”

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Jul 05,2023
Minithumbup
Justin
Justin
By: 'Joanne'
Jul 05,2023
0 people found
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Very polite, and professional nothings too much trouble, great properties...
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“Great Service...”

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Jun 29,2023
Minithumbup
Jack
By: 'Susan'
Jun 29,2023
0 people found
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Wards Property is a fantastic company, offering online viewings for their properties, which provides flexibility and gives tenants a good chance to decide whether or not they actually want to make a visit the property They are kind, very professional, and very quick to respond. ...
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“Absolutely amazing agents! Hands down the bes......”

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Jun 29,2023
Minithumbup
Justin
By: 'MWS'
Jun 29,2023
0 people found
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Absolutely amazing agents! Hands down the best in town!!! Thanks a lot for always caring for us :)...
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“Excellent service always professional and ans......”

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Jun 29,2023
Minithumbup
By: 'Jennie'
Jun 29,2023
0 people found
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Excellent service always professional and answer questions in a timely manner. Highly recommended...
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“Great company to use as the staff are extreme......”

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Jun 29,2023
Minithumbup
Kim
Jack
By: 'Tim'
Jun 29,2023
0 people found
this helpful
Great company to use as the staff are extremely helpful and knowledgeable. They make you feel comfortable from the moment you walk in through the door and even on the phone. Also very quick to amend any problems that you may have...
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“Have rented a property from wards for the las......”

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Jun 29,2023
Minithumbup
Jack
By: 'Andrew'
Jun 29,2023
0 people found
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Have rented a property from wards for the last three years always very fast at making repairs and very friendly staff in the office especially Jack...
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“Fantastic staff, excellent service, always ve......”

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Jun 29,2023
Minithumbup
Justin
Mellodi
By: 'Karen Dutton'
Jun 29,2023
0 people found
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Fantastic staff, excellent service, always very helpful, highly recommend and very professional...
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“Great letting agency...”

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Jun 29,2023
Minithumbdown
By: 'Jack Need'
Jun 29,2023
0 people found
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Great letting agency and the wards team are always on hand to offer assistance and the level of service the Justin and the team provide is outstanding...
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“Jack is an absolute asset to Wards...”

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Jun 27,2023
Minithumbup
Jack
By: 'Philippe'
Jun 27,2023
0 people found
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Jack is an absolute asset to Wards. He has been so helpful and attentive throughout with looking after my property, his dedication and passion for the job shone through. Thank you, Jack, keep doing what you are doing...
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“No words can justify all what I need to expla......”

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Jun 05,2023
Minithumbup
Caroline
Justin
By: 'AYODELE ADENIRAN'
Jun 05,2023
0 people found
this helpful
No words can justify all what I need to explain about WARDS PROPERTY. All their staffers are very polite, professional, and they are always ready to go extra mile to delight customers, especially Caroline. She is a valuable asset to WARDS PROPERTY. WARDS PROPERTY IS ...
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By: Justin Ward
Jun 06, 2023
View all comments (1)
Thank you for your kind words :) Appreciated ...

“Responsive Letting Team...”

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Apr 25,2023
Minithumbup
Kim
Mellodi
By: 'PL'
Apr 25,2023
0 people found
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The letting team has been very helpful and responsive to my requests and enquiries during the past years. They have continuously improving their work processes to upgrade their service and communicate regularly with their customers....
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“We are very pleased with the attention we've ......”

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Mar 08,2023
Minithumbup
Caroline
Kim
By: 'Pat'
Mar 08,2023
0 people found
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We are very pleased with the attention we've had after our longstanding tenant moved out. Thank you to Caroline who has been fantastic at finding us a new tenant very quickly and also at dealing with time wasters. Thanks also to Kim for all of ...
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“Appreciate the virtual call with Justin, whic......”

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Feb 16,2023
Minithumbup
Justin
By: 'Gideon'
Feb 16,2023
0 people found
this helpful
Appreciate the virtual call with Justin, which helped me understand more about the work put behind scenes by his team, from negotiating of rental contracts, day to day operations/maintenance of the property, to ensuring landlord receives timely rental statements....
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“As a landlord, I’m very pleased with Justin’s......”

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Aug 15,2022
Minithumbup
Justin
By: 'Baasel Sharifh'
Aug 15,2022
0 people found
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As a landlord, I’m very pleased with Justin’s knowledge and advice he has been giving me for the past 2.5 years he is very helpful and provides excellent Customer Service. Thank you Justin for everything....
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“Great help locked out of property cane and le......”

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Jun 24,2022
Minithumbdown
Justin
By: 'Kyle'
Jun 24,2022
0 people found
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Great help locked out of property cane and let me in on the space of 20 minutes , life saver...
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“I am the landlord of a property in Stoke. Las......”

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Jun 09,2022
Minithumbup
Caroline
By: 'Michael Holmes'
Jun 09,2022
0 people found
this helpful
I am the landlord of a property in Stoke. Last week I met up with Caroline, one of Wards team, to look at what might need doing to the property now the tenant has left. Caroline gave me some good advice. She was very knowledgeable ...
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“I highly recommend Wards in Stoke on Trent...”

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Apr 07,2022
Minithumbup
Mellodi
Kim
By: 'Rachael Troughton'
Apr 07,2022
0 people found
this helpful
Wards look after my properties across the Stoke on Trent city areas. I like them, and my tenants like them (and they have more interaction with them than I do!) I highly recommend them....
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“An experienced letting agent with excellent l......”

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Mar 21,2022
Minithumbup
Kim
By: 'Patricia Knox'
Mar 21,2022
0 people found
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An experienced letting agent with excellent local knowledge and industry information. Always happy to put my mind at rest and the tenants when an issue arises....
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“I am an international client and the service ......”

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Mar 18,2022
Minithumbup
By: 'Jenny'
Mar 18,2022
0 people found
this helpful
I am an international client and the service and professionalism that I get from the team at Wards is excellent. They look after me and my tenants which is exactly how it should be. They do a great job....
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“I have worked with Wards Property for over th......”

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Mar 17,2022
Minithumbup
Kim
Mellodi
By: 'Phyllis'
Mar 17,2022
0 people found
this helpful
I have worked with Wards Property for over three years and they have been helpful in servicing and supporting my letting business. Kim and Mellodi provide prompt response to email communication (i.e. I am an overseas landlord) and will try their best effort to ...
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“Fantastic company - they've been looking afte......”

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Mar 17,2022
Minithumbup
By: 'Robert Watson'
Mar 17,2022
0 people found
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Fantastic company - they've been looking after my properties and my tenants for the last 7 years and I always recommend Wards to other landlords....
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“Great service...”

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Mar 16,2022
Minithumbup
Kim
Mellodi
By: 'Liesl W'
Mar 16,2022
0 people found
this helpful
Great service and communication provided by Wards. They have good processes and their team are friendly and professional. Highly recommended....
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“Recommend Wards to BTL landlords...”

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Mar 16,2022
Minithumbup
Kim
Mellodi
By: 'Lesley'
Mar 16,2022
0 people found
this helpful
Wards have been managing my properties for about 4 years now and I really enjoy working with the team :) They are reliable, knowledgeable about the area and good with tenants. I would definitely recommend them to landlords of BTL properties....
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“lovely people to deal...”

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Aug 25,2021
Minithumbup
Justin
By: 'Amia'
Aug 25,2021
0 people found
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Justin and the Team are highly professional, really lovely people to deal with. Very highly recommended. Thank you to all....
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“Always a positive experience....”

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Aug 21,2021
Minithumbup
Mellodi
Justin
By: 'Pamela'
Aug 21,2021
0 people found
this helpful
Justin and his team are super responsive and customer service focused. I happily refer landlords and prospective employees their way. Always a positive experience....
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“The are very professional and prompt...”

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Aug 15,2021
Minithumbup
Mellodi
Kim
By: 'Marcelino'
Aug 15,2021
0 people found
this helpful
The are very professional and prompt. We are very satisfied with the services and the attention to detail they provide. They have been our property managers for more than 5 years....
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Staff picture Justin
(96)
Staff picture Kim
(24)
Staff picture Mellodi
(23)
No image available Jack
Staff picture Caroline
(5)
No image available Sam

Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 5:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 5:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 5:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 12:01 PM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 5:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 5:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

Awards won by Wards Property

Regional Awards won by Wards Property

Individual Branch Awards

Stoke on Trent, ST4


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Wards Property