Wards Property
5/5, 107 reviews
98% recommended
99% lettings valuation accuracy
98% lettings fee satisfaction
Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ... show more Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 99% 98% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 1 19 1 0 0 0 0 13 0
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Address

129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“very professional and great pricing...”

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May 25,2021
Minithumbup
Justin
Mellodi
By: 'Jessyka'
May 25,2021
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They did a good job. very professional and great pricing! I will definitely use their services again in the future....
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“Highly recommend, very professional & always ......”

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Apr 08,2021
Minithumbup
Justin
Mellodi
By: 'Sheila'
Apr 08,2021
0 people found
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Highly recommend, very professional & always there to help! 5* . Thanks Wards Property Management !!! A+ I am very satisfied with everything and highly recommend...
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“Excellent service, would recommend them to an......”

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Apr 05,2021
Minithumbup
Justin
Kim
By: 'Amia'
Apr 05,2021
0 people found
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Excellent service, would recommend them to anyone without hesitation. 100% recommended; professional, thorough and without hassle. Thanks Wards Property Management Ltd!!!...
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“Excellent company. I would definitely recomme......”

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Mar 27,2021
Minithumbup
Justin
Mellodi
By: 'Lanny Barbie'
Mar 27,2021
0 people found
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Excellent company. I would definitely recommend to my family and friends. Thanks Wards Property Management Ltd Outstanding Service! Will do business again! Lanny!!...
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“Wards is professional and efficient...”

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Mar 24,2021
Minithumbup
Justin
By: 'Roxanne'
Mar 24,2021
0 people found
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Wards is professional and efficient but still know who I am whenever I need to visit or call. Our experience renting through them has been positive from the first viewing through the move-in and settling in. They are brilliant at communicating with the Landlord on ...
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“I am very satisfied with everything and highl......”

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Mar 21,2021
Minithumbup
Justin
By: 'Marcelino Rabanes'
Mar 21,2021
0 people found
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I am very satisfied with everything and highly recommend Wards Property Management Ltd Very helpful, professional and friendly. These guys are fantastic. Highly recommend them!!!...
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“Very Professional Team...”

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Mar 15,2021
Minithumbup
Justin
By: 'Robert K. Bush'
Mar 15,2021
0 people found
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Very Professional Team!!! They look after all your queries and concerns during house searching process. Justin is amazing and assists with all possible means. The properties are very convenient and good. I really enjoyed and totally recommend it....
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“Justin is extremely experienced and helpful...”

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Mar 12,2021
Minithumbup
Justin
Kim
By: 'Marjorie'
Mar 12,2021
0 people found
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Justin is extremely experienced and helpful. He makes the whole process very easy for us. She responds to all the questions promptly. Highly recommended!!! A+++++...
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“Great customer serGreat prices and great peoplevice. Quick and easy! Thank......”

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Mar 10,2021
Minithumbup
Justin
By: 'Norma Martin'
Mar 10,2021
0 people found
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Great customer service. Quick and easy! Thanks Wards Property Management Ltd Great prices and great people , would definitely recommend them to everyone!...
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“Great service !!! They are efficient, profess......”

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Mar 07,2021
Minithumbup
Justin
By: 'Alexander'
Mar 07,2021
0 people found
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Great service !!! They are efficient, professional, and reasonable. I wholeheartedly recommend them. Great customer service On time. friendly attentive staff very knowledgeable would recommend again and again Thanks Wards Property Management Ltd...
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“Amazing service. They are really good staff. ......”

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Mar 04,2021
Minithumbup
Justin
By: 'Paul'
Mar 04,2021
0 people found
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Amazing service. They are really good staff. Highly recommend for everyone. Great support team. Thanks Wards Property Management Ltd!!! I'll recommend it to my friends too.....
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“Amazing professional service!...”

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Mar 02,2021
Minithumbup
Justin
By: 'Jamie'
Mar 02,2021
0 people found
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Amazing professional service! Fast service, great services, fair prices and good customer service. A+ A good company to work with. Service man was polite and careful....
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“An easy and quick process with very friendly staff...”

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Mar 01,2021
Minithumbup
Justin
By: 'Gloria'
Mar 01,2021
0 people found
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An easy and quick process with very friendly staff who pointed me and my flatmate in the right direction towards where was best to look for a new flat. Special thanks to Caroline for making the process as simple as possible and always keeping us ...
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“Very professional job...”

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Feb 28,2021
Minithumbup
Justin
By: 'jesmin'
Feb 28,2021
0 people found
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Very professional job. Very timely. Would definitely do business with this company again. I would recommend this company to others! A+...
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“Awesome service! Overall a great experience! ......”

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Feb 27,2021
Minithumbup
Justin
By: 'Bennett'
Feb 27,2021
0 people found
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Awesome service! Overall a great experience! Great communication and fair price. Will recommend others. 10/10 Very Helpful and supportive, definitely recommended....
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“very friendly staffs...”

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Feb 25,2021
Minithumbup
Justin
By: 'jessicasdew34@gmail.com'
Feb 25,2021
0 people found
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Wards properties are really good they really helpful easy to talk very friendly staffs They go out of there way to help you I would definitely recommend to my family and friends. A+++++...
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“Despite the trials and tribulations of being a new landlord Kim and Justin were helpful in every situation...”

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Sep 28,2020
Minithumbup
Justin
Kim
By: 'Walter'
Sep 28,2020
0 people found
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Despite the trials and tribulations of being a new landlord Kim and Justin were helpful in every situation...including an emergency when the keys to the house wouldn't work. They made sure I was aware of the new laws coming in and made sure I ...
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“Wards is professional and efficient...”

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Sep 28,2020
Minithumbup
Justin
By: 'kasey'
Sep 28,2020
0 people found
this helpful
Wards is professional and efficient but still know who I am whenever I need to visit or call. Our experience renting through them has been positive from the first viewing through the move-in and settling in. They are brilliant at communicating with the Landlord on ...
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“Wards Property have been very helpful in the set up phase and in securing a tenant in a good timeframe...”

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Sep 25,2020
Minithumbup
Justin
By: 'Jason'
Sep 25,2020
0 people found
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Wards Property have been very helpful in the set up phase and in securing a tenant in a good timeframe, despite me worrying about the market being slower presently. Already looking to utilise for the Fenton and Longton area too for a couple of our ...
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“professional in everything...”

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Sep 24,2020
Minithumbup
Justin
By: 'Sheridan'
Sep 24,2020
0 people found
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I have had many dealings with the Wards Agency for many years now and they always are very helpful and professional in everything that they do.I cannot recommend highly enough....
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“We cannot stress the brilliance of Justin and his team...”

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Sep 24,2020
Minithumbup
Justin
By: 'Sienna'
Sep 24,2020
0 people found
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We cannot stress the brilliance of Justin and his team. They dont simply talk about good service. They deliver it. There is little more to say than if you are a landlord or a home renter you wont go far wrong by calling Wards....
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“easy and quick process with very friendly staff...”

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Sep 18,2020
Minithumbup
Justin
Kim
By: 'John'
Sep 18,2020
0 people found
this helpful
An easy and quick process with very friendly staff who pointed me and my flatmate in the right direction towards where was best to look for a new flat. Special thanks to Caroline for making the process as simple as possible and always keeping us ...
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“The staffs are quite nice and are always will......”

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Sep 18,2020
Minithumbup
Justin
By: 'Charlene'
Sep 18,2020
0 people found
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The staffs are quite nice and are always willing to offer help. I would defiantly recommended to my friends and family...
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“These guys certainly know their stuff !!...”

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Sep 16,2020
Minithumbup
Justin
By: 'Bessie'
Sep 16,2020
0 people found
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These guys certainly know their stuff !! I took my properties from another agent after the communication was lacking and I felt not listened to. Within three months the arrears were zero, tenants were happy and I was enjoying being a landlord again. Cheers and keep ...
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“Justin Ward is now doing an excellent job in the management of my property in Stafford...”

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Sep 15,2020
Minithumbup
Justin
By: 'Alessandro'
Sep 15,2020
0 people found
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Went to Wards Property after an unhappy experience with a 'national' estate agents. Justin Ward is now doing an excellent job in the management of my property in Stafford. I'm happy, the tenant is happy, what more do you need?...
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“Excellent service from Wards Property swapping tenancy from one property to another...”

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Sep 13,2020
Minithumbup
Justin
Kim
By: 'Destiny'
Sep 13,2020
0 people found
this helpful
Excellent service from Wards Property swapping tenancy from one property to another. Caroline and Mellodi have been kind, conscientious and very helpful; nothing has been too much trouble. They have made what could have been an ordeal seem almost effortless. The entire team at Wards ...
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“I would defiantly recommend...”

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Sep 12,2020
Minithumbup
Justin
By: 'Rosa'
Sep 12,2020
0 people found
this helpful
We have been tenants with Wards for just under a year now and have found the company and staff to be very helpful. In particular, our boiler stopped working a couple of weeks before Christmas and the team were extremely helpful and got engineers out ...
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“Very efficient and always answered my emails and calls immediately even when it was out of office hours!...”

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Sep 07,2020
Minithumbup
Justin
By: 'Ryan'
Sep 07,2020
0 people found
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I had a great experience with Wards Property Management Ltd. Very efficient and always answered my emails and calls immediately even when it was out of office hours! They really stuck to what I was looking for and this of course did not waste my ...
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“Excellent speedy service...”

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Sep 07,2020
Minithumbup
Justin
Kim
By: 'Linda'
Sep 07,2020
0 people found
this helpful
Excellent speedy service from Sam and Justin. Within 10 days, they managed to rent my house during the difficult COVID19 lockdown circumstances. Communication was smooth. I would wholeheartedly recommend Wards Property and look forward to working with them again in the future. Thank you very much! ?...
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“Justin was very professional and courteous. E......”

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Aug 30,2020
Minithumbup
Justin
By: 'Antonio'
Aug 30,2020
0 people found
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Justin was very professional and courteous. Effective maintenance work. Thank you so much, Justin Love this place. The staff is great...
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Staff picture Justin
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Staff picture Mellodi
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Staff picture Kim
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Staff picture Caroline
(2)

Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 5:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 5:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 5:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 12:01 PM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 5:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 5:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

Awards won by Wards Property

Individual Branch Awards

Stoke on Trent, ST4


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Wards Property