• Paul Jackson
    Paul Jackson
  • Julie Albone
    Julie Albone
  • Jemma Eusden
    Jemma Eusden
  • claim your profile
    Robert Arnold
No description for branch.
Thomas Morris

6 Melbourn Street Royston
Hertfordshire
SG8 7BZ

01763 243331
May 30,2017
Minithumbup
Julie Albone
Paul Jackson
By:
May 30,2017
1 people found
this helpful
My experience with Thomas Morris has been excellent. I bought my previous property with Thomas Morris Royston and had such professional and efficient customer service, I decided to use them to sell when I was looking to move. Julie in particular is experienced, thorough and extremely effective in her approach. I would recommend this agent very highly....
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Comment on agent fees
The fees are fair and representative of the local market.
Was this helpful? Yes
By: Pete
May 31, 2017
View all comments (1)
'S Gelder' What can I say. Great to hear that based on your previous experience with our Royston office you chose to use them again this time to sell your home. I know Julie will be very pleased to hear your comments along with the rest of the team. It's fantastic that you would highly recommend them again in the future. Thank you very much for taking the time to submit your review. ...
May 17,2017
Minithumbup
Julie Albone
Jemma Eusden
By:
May 17,2017
1 people found
this helpful
Moving can be very stressful, in my situation I am buying and selling and luckily I am doing both through Thomas Morris Royston. The whole team have helped make the process stress-free and easy, in particular Julie and Jemma, who work extremely hard to ensure a smooth running of the whole process. I always feel at ease and comfortable whenever I call or pop into the office. The team also recommended their Conveyancing service, which has been amazing, as information is updated daily between both ...
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Comment on agent fees
The fee is very competitive and for me was the best offered at the time of my sell.
Was this helpful? Yes
By: Pete
May 26, 2017
View all comments (1)
'Sarah B' Thank you for taking the time to write a review of your recent sale and purchase through our office at Royston. Good to hear that they helped take the stress out of the move for you. I know Julie and Jemma will both be very pleased to see your comments. ...
May 16,2017
Minithumbup
Julie Albone
By:
May 16,2017
0 people found
this helpful
Julie is very informative, stays on top of the entire process from start to finish. Moving is said to be the most stressful time and having Julie looking after you makes the process less stressful....
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Comment on agent fees
Yeh best thing about the agents fees is 'no sale, no fee' so for what they charge for the work they do it's very good.
Was this helpful? Yes
By: Pete
May 26, 2017
View all comments (1)
'The Robinson's' Thank you for your review. It's brilliant to hear that the efforts of Julie throughout the process enabled you to make your move less stressful than you had expected. I know Julie and all of the team at Royston will be very pleased to see your comments. ...
Apr 25,2017
Minithumbup
Julie Albone
Paul Jackson
By:
Apr 25,2017
1 people found
this helpful
We have had contact with all of the agents at this branch but mostly with Julie and Paul. Both have been fantastically helpful and we would not have been able to purchase our house without their help. Their ability to not only organise the viewing and purchase of our new home but to provide us the opportunity to work with an excellent mortgage advisor has made our experience extremely smooth. Thank you so much!...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Pete
Apr 27, 2017
View all comments (1)
'Kiri Sewell' Thanks for your review of our Royston office. Great to hear that Julie and Paul were both fantastically helpful, and that they helped you through your purchase. I know they will both be very pleased to hear your comments. Good to see that Ray the mortgage advisor was also excellent. ...
Mar 21,2017
Minithumbup
Julie Albone
Jemma Eusden
By:
Mar 21,2017
2 people found
this helpful
From the first meeting with Paul Jackson, when he visited the house, we have been very impressed with the professionalism and enthusiastic manner of all of the staff. Nothing has been too much trouble and all difficulties have been dealt with cheerfully and competently. Thank you for your help....
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Comment on agent fees
The fees seem commensurate with the service we received.
Was this helpful? Yes
By: Pete Hoare
Mar 24, 2017
View all comments (1)
'Beeholme' Thank you for your review of your recent sale with our Royston office. Good to know that all of the team dealt with things competently and that nothing was too much trouble. I know Julie, Jemma and Paul will all be very please to hear how professional and enthusiastic they were. ...
Mar 15,2017
Minithumbup
Jemma Eusden
Julie Albone
By:
Mar 15,2017
1 people found
this helpful
Jemma and Julie, have been brilliant. They have made the whole process so much easier for us. We would definitely recommend Thomas Morris to our friends and family....
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Comment on agent fees
They seem to be pretty much the same as other companies in the Royston area.
Was this helpful? Yes
By: Pete
Mar 16, 2017
View all comments (1)
'Great service' I know Jemma and Julie will both be very pleased to hear that you felt they were brilliant and it's great to know that they made the whole process easier for you. It's good to hear that from this experience you would happily recommend Thomas Morris at Royston to family and friends. Thank you very much for taking the time to write a review. ...
Feb 22,2017
Minithumbup
Julie Albone
By:
Feb 22,2017
0 people found
this helpful
Julie was very helpful throughout the process of selling and buying our property. Julie kept us informed regularly by email and telephone calls....
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Comment on agent fees
good
Was this helpful? Yes
By: Pete
Feb 24, 2017
View all comments (1)
'Lesley' Thank you for taking the time to write a review. It's great to hear that Julie kept you so well informed throughout the process of selling and buying. I know Julie and all of the team at Royston will be very pleased to hear your comments. ...
Feb 10,2017
Minithumbup
Julie Albone
Jemma Eusden
By:
Feb 10,2017
3 people found
this helpful
Extremely helpful and really went back and beyond to get this sale done! Even when the chain had problems at the bottom still made sure everything was dealt with daily! Two valuable ladies on the team...
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Comment on agent fees
Good estate agent fees found it was a reasonable fee
Was this helpful? Yes
By: Pete
Feb 14, 2017
View all comments (1)
'Hicks' Thank you for your comments and review of your recent sales experience through our Royston branch. It's good to hear that even though there were problems Julie and Jemma kept you updated on a daily basis. I could not agree more that they are both very valuable members of the Thomas Morris team. ...
Feb 09,2017
Minithumbup
Julie Albone
Jemma Eusden
By:
Feb 09,2017
3 people found
this helpful
I cannot thank the staff enough who dealt with our purchase at Thomas Morris, the onward chain had quite a few issues and Julie kept me informed throughout the process. When it looked like our mortgage offer was about to run out Julie went over and above by coming in on her day off to chase up previous contacts to ensure the final inquiries were pushed through and signed off. You just have to see all the thank you cards behind her to know shes really good at what she does! All the staff at Thom...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Pete
Feb 10, 2017
View all comments (1)
'Paul Campbell' Thank you for taking the time to write a review of your recent purchasing experience with our Royston office. It's great to hear that Julie worked so hard for you to ensure everything progressed as expected. I know she will be very pleased to hear that you feel she really knows her job well. I also know that Jemma, Paul and all of the team will be very pleased to hear that you would highly recommend them to others in the future. Many thanks. ...
Dec 02,2016
Minithumbup
Paul Jackson
By:
Dec 02,2016
3 people found
this helpful
Excellent. Extremely helpful. Speak to a person rather than sending emails. Patience. Do exactly what they say. Very pleased with the service I got for selling my property. All of staff were excellent dealing with me....
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Comment on agent fees
I thought the fees were fine.
Was this helpful? Yes
By: Pete
Dec 02, 2016
View all comments (1)
'Sally' Thank you for taking the time to write a review of your recent sale experience with our team at Thomas Morris in Royston. It's great to hear that they were extremely helpful and delivered what they promised. I know Paul and all of his team will be very pleased to hear that you felt they were all excellent in their dealings with you. ...
Nov 04,2016
Minithumbup
By:
Nov 04,2016
1 people found
this helpful
Julie, Paul, Jemma & Ellie at the Royston branch were brilliant during the sale of our house. Always there to help & really friendly. Made selling a house as easy as possible! Brilliant service! Thank you guys so much for everything! :)...
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Was this helpful? Yes
By: Pete
Nov 04, 2016
View all comments (1)
'Mrs Bowles' Thank you very much for taking the time to write a review. It's great to hear that all of the team at Royston were so helpful during the sale of your house. I know they will all be pleased to see your review. ...
Nov 04,2016
Minithumbup
By:
Nov 04,2016
1 people found
this helpful
Julie, Paul, Jemma & Ellie at the Royston branch were brilliant during the sale of our house. Always there to help & really friendly. Made selling a house as easy as possible! Brilliant service! Thank you guys so much for everything! :)...
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Was this helpful? Yes
By: Pete
Nov 04, 2016
View all comments (1)
'Mrs Bowles' Thank you very much for taking the time to write a review. It's great to hear that all of the team at Royston were so helpful during the sale of your house. I know they will all be pleased to see your review. ...
Sep 12,2016
Minithumbup
Julie Albone
By:
Sep 12,2016
2 people found
this helpful
Hello A big thank you to everyone at the Royston branch, in particular Julie. Her attention to detail, words of advice and appreciation of occasionally difficult personal circumstances were exemplary. Not to mention her patience. She has been. in a word, brilliant. Best wishes Neil...
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Comment on agent fees
Good
Was this helpful? Yes
By: Pete
Sep 12, 2016
View all comments (1)
'Neil Gallery' What can I say? It sounds like Julie and the team at Royston really did impress you with their levels of service. It's great to hear that you felt Julie's attention to detail, advice and appreciation of your circumstances was exemplary. I know she will be very pleased to see this review. Thank you very much for taking the time to submit a review. ...
Sep 09,2016
Minithumbup
Julie Albone
By:
Sep 09,2016
2 people found
this helpful
Julie was great, efficient, knowledgable and really went the extra mile to keep my house sale togerher when it got particularly difficult (dealing with calls out of office hours and even when she was supposed to be on holiday) . A great Sales Woman but also totally competant administrator of the whole Sale process....
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Was this helpful? Yes
By: Pete
Sep 09, 2016
View all comments (1)
'Charlotte' Thank you so much for taking the time to submit a review of your recent experience with the Royston office. I know Julie will be very pleased to hear that you felt her hard work and efforts helped keep the sale together. ...
Aug 22,2016
Minithumbup
Jemma Eusden
Julie Albone
By:
Aug 22,2016
2 people found
this helpful
They Kept in contact the whole time plus sold our house in a week . Nothing too much trouble for them....
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Comment on agent fees
Good Fees
Was this helpful? Yes
By: Pete
Aug 22, 2016
View all comments (1)
'Mrs Christine Hill' Thank you for taking the time to submit a review of your experience with the Thomas Morris team at Royston. It's good to hear that Jemma and Julie sold your property so quickly and that nothing was too much trouble. ...
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Initially went with Thomas Morris when deciding to sell as this agent also sold the property when I took ownership of it 8 years ago. Regardless of this I still had 3 estate agents come round and perform an valuation and quote. Paul at TM was by far the best (and best value for money!) so settled on them. All the staff were helpful, friendly and above all professional. I was kept up to date with regular emails and phone calls where appropiate. Can't ask for much more than that really!...
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Comment on agent fees
Excellet rate for us selling a 1 bed
Was this helpful? Yes
By: Pete
Aug 19, 2016
View all comments (1)
'gordonh' It's always nice when a previous purchaser comes back to us to sell their home. I'm sure Paul will be very pleased to hear that you felt he was by far the best agent you met during the valuation process. I know all of the team at Royston will be very happy to hear your comments. Many thanks for taking the time to submit a review. ...
Jul 29,2016
Minithumbup
Jemma Eusden
By:
Jul 29,2016
0 people found
this helpful
Very good all round service from the staff, helpful when you need to find out information. I would use the company again....
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Comment on agent fees
I would say in line with mos estate agents.
Was this helpful? Yes
By: Pete
Aug 09, 2016
View all comments (1)
'cliff moore' Thank you very much for taking the time to write a review. It's good to hear that Jemma and the team at Royston were so helpful. I'm sure they will all be pleased to hear that you would be happy to use Thomas Morris again. ...
Jul 19,2016
Minithumbup
Jemma Eusden
By:
Jul 19,2016
0 people found
this helpful
Me and my partner have just purchased our first home together via Thomas Morris and the service we have experience was amazing. Jemma was a main point of contact throughout from viewing all the way through to collecting the keys today and she was great. Jemma was extremely helpful with all questions we had and really helped in moving the process through as quickly and efficiently as possible. I would high recommend Thomas Morris to anyone looking to buy a property in future....
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Was this helpful? Yes
By: Pete
Jul 20, 2016
View all comments (1)
'First Time Buyers' Thank you for your review. It's great to hear that you felt your recent experience of buying a property through our Royston office was amazing. I know Jemma will be very pleased to hear your comments as I'm sure the rest of team at Royston will be be pleased to hear you would recommend them in the future. Once again, many thanks for taking the time to write a review. Good luck in your new home. ...
Jul 15,2016
Minithumbup
Jemma Eusden
Jemma Eusden
By:
Jul 15,2016
0 people found
this helpful
Jemma has helped us every step of the way with the purchasing of our property. She has gone above and beyond in helping us, keeping us informed every step of the way. Excellent, courteous, professional service from start to finish....
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Comment on agent fees
Average fees - what we would expect and the service we received is well worth it
Was this helpful? Yes
By: Pete
Jul 16, 2016
View all comments (1)
'Mrs Carter' Wow. It does sound like Jemma went above and beyond in helping you with your purchase. It's important to be kept informed and it's great to hear you were throughout. I'm certain Jemma and all the team at Royston will be very pleased to see your review. Thank you. ...
May 23,2016
Minithumbup
Julie Albone
By:
May 23,2016
0 people found
this helpful
Very satisfied with the service we received at this branch. In particular we were kept up-to-date at each stage of the house purchase which was helpful.The online case tracking tool was also very useful. Thanks very much for the good service you gave us....
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Comment on agent fees
Fees very reasonable compared to other agents we considered using.
Was this helpful? Yes
By: Pete
May 23, 2016
View all comments (1)
'Miss Ebisan' Tahnk you fro taking the time to submit a review. It's good to hear that you were kept updated by the team at Royston throughout your purchase. I will make sure Julie and Eliie are aware of how great you thought the service was. ...
Apr 08,2016
Minithumbup
Julie Albone
By:
Apr 08,2016
0 people found
this helpful
Julie was very helpful at all times and made sure the buying process went as smoothly as possible. She kept in regular contact with me and also encouraged the solicitors to work quickly and efficiently. And they certainly needed encouragement. As a vendor or buyer I wouldn't hesitate to use this estate agent again in the future....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Pete
Apr 11, 2016
View all comments (1)
'Robert7' Thank you for your review of our Royston office. It's nice to hear that Julie made the move go as smoothly as possible. It's good to know that you would be happy to use Thomas Morris again in the future. ...
Apr 05,2016
Minithumbup
Julie Albone
By:
Apr 05,2016
0 people found
this helpful
The team at Thomas Morris were very helpful and kept me informed on all aspects of the property sale. They were quick to respond to any queries and answered all the questions I had in a clear and straightforward manner. I would also reccomend the conveyancing solicitors attached to the company....
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Was this helpful? Yes
By: Pete
Apr 06, 2016
View all comments (1)
'Mr. Anton' Thank you for your review. It's good to hear that the team at Royston kept you well informed throughout your sale. I'm sure Julie will be pleased to hear that you would be confident to recommend Thomas Morris again. ...
Apr 05,2016
Minithumbdown
By:
Apr 05,2016
1 people found
this helpful
I initially had very good communication from the team but now have a few gripes concerning the sale. The clint buying my property, was using the same Estate Agent to sell his house as me. He dropped his initial offer £4000 as he apparently couldn't afford his first offer, which I reluctantly agreed to, for a quick sale, which didn't happen. He then had to put his house back on the market 6 months after viewing ours, as the chain wasnt going anywhere. I was told that the market price ha...
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Was this helpful? Yes
By: Pete
Apr 06, 2016
View all comments (1)
'Nothappy.' I am genuinely disappointed with your concerns about the recent sale of your property through our Royston office. I have taken the opportunity to discuss the matter with the team. Please feel free to communicate directly with our Branch Manager Paul Jackson on the following e-mail address. paul@tm-royston.co.uk if you wish to discuss the matter further. ...
Mar 30,2016
Minithumbup
Jemma Eusden
By:
Mar 30,2016
0 people found
this helpful
We have just completed the purchase of a buy-to-let property through Thomas Morris in Royston. All of our questions and concerns were answered promptly and efficiently, and from start to finish they provided us with a thoroughly professional service. We were on a tight deadline, but they went out of their way to make sure the purchase was completed on time. We would have no hesitation in recommending Thomas Morris in Royston....
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Was this helpful? Yes
By: Pete
Mar 30, 2016
View all comments (1)
'Paula C' It's great to hear that your buy-to-let purchase went through in such a tight deadline, and that you felt the team at Royston went out of their way to make sure this happened. I'm certain Jemma will be very pleased to hear your comments. ...
Mar 29,2016
Minithumbup
Julie Albone
By:
Mar 29,2016
0 people found
this helpful
The sale value of the property was very accurately assessed and the whole process was handled in a very professional way. We were kept fully informed throughout the protracted sale process. We thought professionalism was dead, it was good to find it still exists even if it is rarely encountered....
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Was this helpful? Yes
By: Pete
Mar 30, 2016
View all comments (1)
'Churcfield' Thank you for your review. It's good to know that you felt we had valued your property accurately and that the team at Royston handled the sale professionally. I'm sure Julie and the team will be very pleased to hear your comments. ...
Feb 16,2016
Minithumbdown
Julie Albone
By:
Feb 16,2016
0 people found
this helpful
Very helpful staff and in particular Julie, although if Julie is unavailable Ellie is more than capable. I felt like I was hand held throughout the experience of buying my flat. When I finally met Julie in person I felt like I was meeting a friend. Due to my experience I am now looking to use Thomas Morris again to let my property....
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What agent could do to change your mind?
The fees were appropriate to the service I received.
Attached Files
Comment on agent fees
The fees were appropriate to the service I received.
Was this helpful? Yes
By: Pete
Feb 17, 2016
View all comments (1)
'TAP' Thank you for taking the time to submit a review. I'm sure Julie and Ellie with both be pleased to hear your comments. It's so good to know that you felt the service you received left you confident in our ability to let it for you as well. ...
Feb 13,2016
Minithumbup
By:
Feb 13,2016
0 people found
this helpful
All staff members were fantastic and made buying property easy, they were all polite and took there time to make sure everything was understood. Big thanks to Adam from EMS mortgage services who saved me a lot of money....
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Was this helpful? Yes
By: Pete
Feb 13, 2016
View all comments (1)
'steven' It's great to hear that you felt the Royston team were fantastic and that they made your purchase so easy. Good to know that Adam was also able to help you save money on your mortgage. Thank you very much for takingthe time to review your experience with Thomas Morris at Royston. All the best in your new home. ...
Feb 04,2016
Minithumbup
Julie Albone
By:
Feb 04,2016
0 people found
this helpful
My wife and I would like to thank all the staff at Thomas Morris for the utmost processional assistance in securing our dream property. In particular Julie fought in our corner every step of the way. Our difficult set of circumstances was met with dedication and enthusiasm through start to finish and cannot thank them enough....
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Comment on agent fees
Although there were costs involved, they were almost transparent due to seamless efforts the team put into case
Was this helpful? Yes
By: Pete
Feb 11, 2016
View all comments (1)
'Samuel.C' How great to hear that Julie worked so hard for you and made your move to your new dream home happen. I'm certain Julie and the rest of the team at Royston will be very happy to hear your kind comments. Good luck in you new home. ...
Feb 02,2016
Minithumbup
Julie Albone
Jemma Eusden
By:
Feb 02,2016
0 people found
this helpful
I have been on both sides of the chain with Thomas Morris, buying in Royston 3 years ago and selling this year, and would like to thank all the staff at the Royston branch for their excellent service on both counts. The first sale fell through, but it was marketed again and viewings began within 3 days! There were other stresses along the way, but the team were always there at the end of the phone for help, advice and generally someone to moan at! Using your conveyancing service as well was defi...
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Comment on agent fees
Very reasonable for the service provided
Was this helpful? Yes
By: Pete
Feb 11, 2016
View all comments (1)
'Jacqui' Thank you for taking the time to review your latest experience with our office at Ramsey. I'm sure Julie, Ellie and Jemma will all be pleased to hear your thoughts. It's nice to know that they were always there to help and offer advice and offer a sympathetic ear when things were not going well. ...
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
We sold our house through Thomas Morris at the end of November 15 and we couldn't of asked for a better service! All the staff are very helpful, Julie with her determination and patience on helping us buy our dream home. Jemma was always there to help us with solicitors letters we didn't understand. All the staff at the branch were very helpful,I have sold through them 3 times before and always would use them (never moving again though)...
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Comment on agent fees
Good fees
Was this helpful? Yes
By: Pete
Feb 02, 2016
View all comments (1)
'Sarah' Thank you for taking the time to review your latest experience with the Thomas Morris team at Royston. I'm sure both Julie and Jemma will be very pleased to hear your comments. It's great to hear that you have used us previously and would be happy to do so again in the future. ...
Areas covered
  • SG8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £415,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 81 1 40 1 0 0
Paul Jackson Paul Jackson
Branch Manager
3 reviews

About Paul No description set View full profile
Julie Albone Julie Albone
Senior Property Consultant
42 reviews

About Julie No description set View full profile
Jemma Eusden Jemma Eusden
Senior Property Consultant
45 reviews

About Jemma No description set View full profile
Robert Arnold - upload your photo Robert Arnold
Property Consultant
0 reviews

About Robert No description set View full profile

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Fees

No fees set.
Last updated at 9:08 AM 18/07/2016 by Paul Jackson

Complaints Procedure

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Last updated at 9:08 AM 18/07/2016 by Paul Jackson

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