• Paul Jackson
    Paul Jackson
  • Julie Albone
    Julie Albone
  • Jemma Eusden
    Jemma Eusden
No description for branch.
Thomas Morris

6 Melbourn Street Royston
Hertfordshire
SG8 7BZ

01763 243331

Dec 02,2016
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Dec 02,2016
Featured Review
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Excellent. Extremely helpful. Speak to a person rather than sending emails. Patience. Do exactly what they say. Very pleased with the service I got for selling my property. All of staff were excellent dealing with me....
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Comment on agent fees
I thought the fees were fine.
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By: Pete
Dec 02, 2016
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'Sally' Thank you for taking the time to write a review of your recent sale experience with our team at Thomas Morris in Royston. It's great to hear that they were extremely helpful and delivered what they promised. I know Paul and all of his team will be very pleased to hear that you felt they were all excellent in their dealings with you.....
Nov 04,2016
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Nov 04,2016
Featured Review
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Julie, Paul, Jemma & Ellie at the Royston branch were brilliant during the sale of our house. Always there to help & really friendly. Made selling a house as easy as possible! Brilliant service! Thank you guys so much for everything! :)...
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By: Pete
Nov 04, 2016
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'Mrs Bowles' Thank you very much for taking the time to write a review. It's great to hear that all of the team at Royston were so helpful during the sale of your house. I know they will all be pleased to see your review.....
Nov 04,2016
Minithumbup
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Nov 04,2016
Featured Review
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Julie, Paul, Jemma & Ellie at the Royston branch were brilliant during the sale of our house. Always there to help & really friendly. Made selling a house as easy as possible! Brilliant service! Thank you guys so much for everything! :)...
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By: Pete
Nov 04, 2016
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'Mrs Bowles' Thank you very much for taking the time to write a review. It's great to hear that all of the team at Royston were so helpful during the sale of your house. I know they will all be pleased to see your review.....
Sep 12,2016
Minithumbup
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Sep 12,2016
Featured Review
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Hello A big thank you to everyone at the Royston branch, in particular Julie. Her attention to detail, words of advice and appreciation of occasionally difficult personal circumstances were exemplary. Not to mention her patience. She has been. in a word, brilliant. Best wishes Neil...
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Comment on agent fees
Good
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By: Pete
Sep 12, 2016
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'Neil Gallery' What can I say? It sounds like Julie and the team at Royston really did impress you with their levels of service. It's great to hear that you felt Julie's attention to detail, advice and appreciation of your circumstances was exemplary. I know she will be very pleased to see this review. Thank you very much for taking the time to submit a review.....
Sep 09,2016
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Sep 09,2016
Featured Review
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Julie was great, efficient, knowledgable and really went the extra mile to keep my house sale togerher when it got particularly difficult (dealing with calls out of office hours and even when she was supposed to be on holiday) . A great Sales Woman but also totally competant administrator of the whole Sale process....
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By: Pete
Sep 09, 2016
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'Charlotte' Thank you so much for taking the time to submit a review of your recent experience with the Royston office. I know Julie will be very pleased to hear that you felt her hard work and efforts helped keep the sale together.....
Aug 22,2016
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Aug 22,2016
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They Kept in contact the whole time plus sold our house in a week . Nothing too much trouble for them....
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Comment on agent fees
Good Fees
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By: Pete
Aug 22, 2016
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'Mrs Christine Hill' Thank you for taking the time to submit a review of your experience with the Thomas Morris team at Royston. It's good to hear that Jemma and Julie sold your property so quickly and that nothing was too much trouble.....
Aug 19,2016
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Aug 19,2016
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Initially went with Thomas Morris when deciding to sell as this agent also sold the property when I took ownership of it 8 years ago. Regardless of this I still had 3 estate agents come round and perform an valuation and quote. Paul at TM was by far the best (and best value for money!) so settled on them. All the staff were helpful, friendly and above all professional. I was kept up to date with regular emails and phone calls where appropiate. Can't ask for much more than that really!...
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Comment on agent fees
Excellet rate for us selling a 1 bed
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By: Pete
Aug 19, 2016
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'gordonh' It's always nice when a previous purchaser comes back to us to sell their home. I'm sure Paul will be very pleased to hear that you felt he was by far the best agent you met during the valuation process. I know all of the team at Royston will be very happy to hear your comments. Many thanks for taking the time to submit a review.....
Jul 29,2016
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Jul 29,2016
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Very good all round service from the staff, helpful when you need to find out information. I would use the company again....
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Comment on agent fees
I would say in line with mos estate agents.
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By: Pete
Aug 09, 2016
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'cliff moore' Thank you very much for taking the time to write a review. It's good to hear that Jemma and the team at Royston were so helpful. I'm sure they will all be pleased to hear that you would be happy to use Thomas Morris again.....
Jul 19,2016
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Jul 19,2016
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Me and my partner have just purchased our first home together via Thomas Morris and the service we have experience was amazing. Jemma was a main point of contact throughout from viewing all the way through to collecting the keys today and she was great. Jemma was extremely helpful with all questions we had and really helped in moving the process through as quickly and efficiently as possible. I would high recommend Thomas Morris to anyone looking to buy a property in future....
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By: Pete
Jul 20, 2016
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'First Time Buyers' Thank you for your review. It's great to hear that you felt your recent experience of buying a property through our Royston office was amazing. I know Jemma will be very pleased to hear your comments as I'm sure the rest of team at Royston will be be pleased to hear you would recommend them in the future. Once again, many thanks for taking the time to write a review. Good luck in your new home.....
Jul 15,2016
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Jul 15,2016
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Jemma has helped us every step of the way with the purchasing of our property. She has gone above and beyond in helping us, keeping us informed every step of the way. Excellent, courteous, professional service from start to finish....
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Comment on agent fees
Average fees - what we would expect and the service we received is well worth it
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By: Pete
Jul 16, 2016
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'Mrs Carter' Wow. It does sound like Jemma went above and beyond in helping you with your purchase. It's important to be kept informed and it's great to hear you were throughout. I'm certain Jemma and all the team at Royston will be very pleased to see your review. Thank you.....
May 23,2016
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May 23,2016
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Very satisfied with the service we received at this branch. In particular we were kept up-to-date at each stage of the house purchase which was helpful.The online case tracking tool was also very useful. Thanks very much for the good service you gave us....
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Comment on agent fees
Fees very reasonable compared to other agents we considered using.
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By: Pete
May 23, 2016
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'Miss Ebisan' Tahnk you fro taking the time to submit a review. It's good to hear that you were kept updated by the team at Royston throughout your purchase. I will make sure Julie and Eliie are aware of how great you thought the service was.....
Apr 08,2016
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Apr 08,2016
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Julie was very helpful at all times and made sure the buying process went as smoothly as possible. She kept in regular contact with me and also encouraged the solicitors to work quickly and efficiently. And they certainly needed encouragement. As a vendor or buyer I wouldn't hesitate to use this estate agent again in the future....
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Comment on agent fees
N/A
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By: Pete
Apr 11, 2016
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'Robert7' Thank you for your review of our Royston office. It's nice to hear that Julie made the move go as smoothly as possible. It's good to know that you would be happy to use Thomas Morris again in the future.....
Apr 05,2016
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Apr 05,2016
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The team at Thomas Morris were very helpful and kept me informed on all aspects of the property sale. They were quick to respond to any queries and answered all the questions I had in a clear and straightforward manner. I would also reccomend the conveyancing solicitors attached to the company....
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By: Pete
Apr 06, 2016
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'Mr. Anton' Thank you for your review. It's good to hear that the team at Royston kept you well informed throughout your sale. I'm sure Julie will be pleased to hear that you would be confident to recommend Thomas Morris again.....
Apr 05,2016
Minithumbdown
By:
Apr 05,2016
1 people found
this helpful
I initially had very good communication from the team but now have a few gripes concerning the sale. The clint buying my property, was using the same Estate Agent to sell his house as me. He dropped his initial offer £4000 as he apparently couldn't afford his first offer, which I reluctantly agreed to, for a quick sale, which didn't happen. He then had to put his house back on the market 6 months after viewing ours, as the chain wasnt going anywhere. I was told that the market price ha...
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By: Pete
Apr 06, 2016
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'Nothappy.' I am genuinely disappointed with your concerns about the recent sale of your property through our Royston office. I have taken the opportunity to discuss the matter with the team. Please feel free to communicate directly with our Branch Manager Paul Jackson on the following e-mail address. paul@tm-royston.co.uk if you wish to discuss the matter further.....
Mar 30,2016
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Mar 30,2016
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We have just completed the purchase of a buy-to-let property through Thomas Morris in Royston. All of our questions and concerns were answered promptly and efficiently, and from start to finish they provided us with a thoroughly professional service. We were on a tight deadline, but they went out of their way to make sure the purchase was completed on time. We would have no hesitation in recommending Thomas Morris in Royston....
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By: Pete
Mar 30, 2016
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'Paula C' It's great to hear that your buy-to-let purchase went through in such a tight deadline, and that you felt the team at Royston went out of their way to make sure this happened. I'm certain Jemma will be very pleased to hear your comments.....
Mar 29,2016
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Mar 29,2016
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The sale value of the property was very accurately assessed and the whole process was handled in a very professional way. We were kept fully informed throughout the protracted sale process. We thought professionalism was dead, it was good to find it still exists even if it is rarely encountered....
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By: Pete
Mar 30, 2016
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'Churcfield' Thank you for your review. It's good to know that you felt we had valued your property accurately and that the team at Royston handled the sale professionally. I'm sure Julie and the team will be very pleased to hear your comments.....
Feb 16,2016
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Feb 16,2016
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Very helpful staff and in particular Julie, although if Julie is unavailable Ellie is more than capable. I felt like I was hand held throughout the experience of buying my flat. When I finally met Julie in person I felt like I was meeting a friend. Due to my experience I am now looking to use Thomas Morris again to let my property....
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What agent could do to change your mind?
The fees were appropriate to the service I received.
Comment on agent fees
The fees were appropriate to the service I received.
Was this helpful? Yes
By: Pete
Feb 17, 2016
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'TAP' Thank you for taking the time to submit a review. I'm sure Julie and Ellie with both be pleased to hear your comments. It's so good to know that you felt the service you received left you confident in our ability to let it for you as well.....
Feb 13,2016
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Feb 13,2016
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All staff members were fantastic and made buying property easy, they were all polite and took there time to make sure everything was understood. Big thanks to Adam from EMS mortgage services who saved me a lot of money....
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By: Pete
Feb 13, 2016
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'steven' It's great to hear that you felt the Royston team were fantastic and that they made your purchase so easy. Good to know that Adam was also able to help you save money on your mortgage. Thank you very much for takingthe time to review your experience with Thomas Morris at Royston. All the best in your new home.....
Feb 04,2016
Minithumbup
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Feb 04,2016
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My wife and I would like to thank all the staff at Thomas Morris for the utmost processional assistance in securing our dream property. In particular Julie fought in our corner every step of the way. Our difficult set of circumstances was met with dedication and enthusiasm through start to finish and cannot thank them enough....
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Comment on agent fees
Although there were costs involved, they were almost transparent due to seamless efforts the team put into case
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By: Pete
Feb 11, 2016
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'Samuel.C' How great to hear that Julie worked so hard for you and made your move to your new dream home happen. I'm certain Julie and the rest of the team at Royston will be very happy to hear your kind comments. Good luck in you new home.....
Feb 02,2016
Minithumbup
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Feb 02,2016
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I have been on both sides of the chain with Thomas Morris, buying in Royston 3 years ago and selling this year, and would like to thank all the staff at the Royston branch for their excellent service on both counts. The first sale fell through, but it was marketed again and viewings began within 3 days! There were other stresses along the way, but the team were always there at the end of the phone for help, advice and generally someone to moan at! Using your conveyancing service as well was defi...
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Comment on agent fees
Very reasonable for the service provided
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By: Pete
Feb 11, 2016
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'Jacqui' Thank you for taking the time to review your latest experience with our office at Ramsey. I'm sure Julie, Ellie and Jemma will all be pleased to hear your thoughts. It's nice to know that they were always there to help and offer advice and offer a sympathetic ear when things were not going well.....
Feb 01,2016
Minithumbup
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Feb 01,2016
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We sold our house through Thomas Morris at the end of November 15 and we couldn't of asked for a better service! All the staff are very helpful, Julie with her determination and patience on helping us buy our dream home. Jemma was always there to help us with solicitors letters we didn't understand. All the staff at the branch were very helpful,I have sold through them 3 times before and always would use them (never moving again though)...
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Comment on agent fees
Good fees
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By: Pete
Feb 02, 2016
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'Sarah' Thank you for taking the time to review your latest experience with the Thomas Morris team at Royston. I'm sure both Julie and Jemma will be very pleased to hear your comments. It's great to hear that you have used us previously and would be happy to do so again in the future.....
Jan 27,2016
Minithumbup
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Jan 27,2016
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Excellent service on my recently sold property, Julie was fantastic in keeping me up to date with all developments as the sale came to completion. Hope to use Thomas Morris and Julie when I come to buy a new property!...
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Comment on agent fees
In line with what I was expecting.
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By: Pete
Jan 28, 2016
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'Stu' Thanks for taking the time to write a review. It's great to hear the Julie was fantastic at keeping you updated throughout your sale. It's even better to hear that you would hope to use Thomas Morris again when it comes to buying your next property. I'm certain Julie and the team at Royston will be very pleased to hear this.....
Jan 22,2016
Minithumbup
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Jan 22,2016
1 people found
this helpful
Recently sold and purchased our new house with Thomas Morris. Julie was absolutely amazing. Very professional and extremely helpful. I can't thank her enough for helping it all go smoothly. Defiantly recommend them and Julie....
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Comment on agent fees
Fees were reasonable and we found they were fair
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By: Pete
Jan 22, 2016
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'Kelly' It's fantastic to know that you felt Julie was amazing, professional and extremely helpful during your recent purchase. It's nice to hear that you would be confident in recommending Julie and Thomas Morris to others. Many thanks for taking the time to submit your review.....
Oct 31,2015
Minithumbup
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Oct 31,2015
0 people found
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I used Thomas Morris, Royston because I had bought my property through them originally and I knew that they had a good record for selling houses in my area. The staff were very helpful from the outset and answered all of my questions promptly and politely. They kept in touch throughout and I didn't have to chase them to see what developments had been made. I would highly recommend them....
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Comment on agent fees
Competitive
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By: Pete
Nov 02, 2015
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'Bev' Thank you for your kind review. It's always nice to see a client return to Thomas Morris when it comes to selling their home. We are glad you felt that you were kept updated with developments and that we were always able to answer your questions promptly and politely. I'm sure Julie and the team at Royston will be very pleased to hear your thoughts.....
Oct 22,2015
Minithumbup
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Oct 22,2015
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The whole team worked really hard in helping me sell and purchase a property. They took in to consideration my needs in finding the right property. They offered advice and support when needed. Julie was friendly and kept me updated on a regular basis. I also used the Thomas Morrris conveyancing team which sorted out any problems and answered any questions clearly quickly. In particular Adam Chance....
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By: Pete
Oct 22, 2015
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'Michaela Tansley' It sounds like Julie made the whole experience of buying and selling better by understanding you and offering the advice and support needed throughout the process. I'm sure Julie and the team at Royston will be very pleased to hear your comments. Nice to Know that Adam at TMC was also helpful. Thank for taking the time to submit a review.....
Oct 21,2015
Minithumbup
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Oct 21,2015
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I am really pleased with the service I have received from Julie at Thomas Morris. Once we had accepted an offer on our property (this was also relatively quick - within 3 weeks), Julie took over the process and kept me up to date with what was happening in the chain on a weekly basis. Whenever I rung the store, the phone was also answered very quickly and the staff always got back to me really quickly. We received really professional service from Thomas Morris and above all the communication was...
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By: Pete
Oct 22, 2015
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'Laura' it sounds like Julie really kept you in the loop during the sale of your property. It's nice to hear that you felt the service your received was really professional and that you would highly recommend Thomas Morris in the future. Thank you for you kind comments, I am sure Julie and the team at Royston will be very pleased to hear your thoughts. Thank you for taking the time to place a review for for us.....
Oct 21,2015
Minithumbup
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Oct 21,2015
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Julie was very pro active and helped the move happen swiftly and response time was very good. Ellie was always polite and passed messages efficiently...
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By: Pete
Oct 22, 2015
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'kim & Danny' Thank you for your review of the service you received from our Royston office. I will pass on your comments to Julie and Ellie. It's good to know that you felt they were pro active and polite through the process.....
Oct 15,2015
Minithumbup
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Oct 15,2015
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Well what can I say but we received a first class service from Julie. I cannot fault anything about her , she was v conscientious and thorough seeing our long chain through to completion. Thank you again Julie....
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By: Pete
Oct 15, 2015
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'Gordon' Thank you for your kind comments about Julie and the service levels you received whilst dealing with Thomas Morris at Royston. I'm sure Julie will be very pleased to hear how conscientious and thorough she was.....
Jun 28,2015
Minithumbup
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Jun 28,2015
0 people found
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Julie Albone at Thomas Morris in Royston was very informative of the local market and very helpful in dealing with my sale. She also helped liaise seamlessly between my solicitor, my buyers solicitor, my buyer and me....
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By: Simon
Jun 28, 2015
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Dear 'David Ash' It really is very pleasing to hear that Julie in Royston was so helpful to you - thanks for this review.....
Apr 16,2015
Minithumbup
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Apr 16,2015
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From the time we walked into the Royston office to embark on a new venture to buy, we have been greeted and dealt with a team of individuals who are customer focused, friendly at all times and nothing has been too much trouble....
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Comment on agent fees
Clear apart from the fee for ‚£100 for exchange within 5 days when it was the seller who demanded a quick turnround.
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By: Simon
Apr 16, 2015
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Dear 'Julie' Wow - what a glowing review of our team at Royston! Thank you so much for your kind words.....
Apr 13,2015
Minithumbup
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Apr 13,2015
0 people found
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This is the second time that we have used Thomas Morris in as many years , this time it was to sell my mothers houses on her behalf, the sale was quick, with it having viewing within the first week of going on the market and a offer excepted within the month, communication was good, contact by email or phone for minor details , in person with myself or mother for the rest , well done...
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By: Simon
Apr 13, 2015
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Dear 'Malcolm Hill', Thanks for using Thomas Morris - AGAIN! The whole team ay Royston appreciate your business and your review- thank you,....
Apr 06,2015
Minithumbup
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Apr 06,2015
0 people found
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We bought and sold with Thomas Morris , they were excellent ! Very friendly and reassuring , I would highly recommend them to anyone buying or selling locally ....
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By: Simon
Apr 13, 2015
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Dear Kirsty Charter, Thanks a lot for such a positive review of our team at Royston and thank you also for offering to recommend our services in the future.....
Apr 06,2015
Minithumbup
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Apr 06,2015
0 people found
this helpful
We had Scott value our house and we were very confident that the information and valuation he offered us was very honest and realistic. He was very encouraging about the potential the house had to sell quickly without the hard pressure sales pitch that I've heard before from other agents. We then dealt with Julie in the Royston office once our sale was agreed and she was a pleasure to deal with. Julie seemed to be completely 'on the ball' with every aspect of the transaction and kept us informe...
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By: Simon
Apr 13, 2015
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Dear 'Lindsey Pinney', Thank you for taking the time and trouble to leave such a detailed and encouraging review - it really is appreciated by all of the Thomas Morris team, particularly Julie and Scott at Royston.....
Mar 03,2015
Minithumbup
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Mar 03,2015
0 people found
this helpful
Sold property within a couple of weeks when another agent didn't sell it within 4months ( even though market was very active) Used Thomas Morris conveyancer & was very impressed- very efficient with regular updates. In all, very impressed all round....
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Comment on agent fees
Same fees as other agents- would have preferred to pay less but was not really negotiable as in line with everyone else
Was this helpful? Yes
By: Simon
Apr 16, 2015
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Dear 'S Day' Thanks for that review -I'm so glad that you were impressed with the Royston team and Thomas Morris Conveyancing.....
Feb 18,2015
Minithumbup
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Feb 18,2015
0 people found
this helpful
From the start all the staff at the Royston Branch, were friendly and most professional, they gave me all the details i needed to make an informed choice when selling my house, and gave me realistic information when putting the price on the house. Due to this the house was sold 2 days after it was put on to the market. Which was great for me, through the whole course of the sale, the members of staff were again proficient and reliable with all my needs and quires and questions, as it had been a ...
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By: Simon
Feb 21, 2015
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Dear 'Peter Hill' Wow! Thank you for such a thoughtful and enthusiastic review of the staff at Royston. I'm glad you were so pleased with the service you received.....
Areas covered
  • SG8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £25,000
  • Max: £415,000

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From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 74 1 38 1 0 0
Paul Jackson Paul Jackson
Branch Manager
1 reviews

About Paul No description set View full profile
Julie Albone Julie Albone
Senior Property Consultant
33 reviews

About Julie No description set View full profile
Jemma Eusden Jemma Eusden
Senior Property Consultant
41 reviews

About Jemma No description set View full profile

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Fees

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Last updated at 9:08 AM 18/07/2016 by Paul Jackson

Complaints Procedure

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Last updated at 9:08 AM 18/07/2016 by Paul Jackson

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