Symonds & Reading
Worthing, BN11
4.9/5, 209 reviews
99% recommended
95% sales valuation accuracy
96% sales fee satisfaction
89% lettings valuation accuracy
94% lettings fee satisfaction

Property Features

Having traded since 1924, Symonds and Reading Estate Agents are the most established agents being the backbone of estate agency in Worthing and Ferring for almost 100 years. This family run, fiercely independent agents success is due to repeat and recommended business throughout the years.With a 5* customer service rating and ‘Best ... show more Having traded since 1924, Symonds and Reading Estate Agents are the most established agents being the backbone of estate agency in Worthing and Ferring for almost 100 years. This family run, fiercely independent agents success is due to repeat and recommended business throughout the years.
With a 5* customer service rating and ‘Best Estate Agent in West Sussex ‘ award, the enthusiastic company owners, Ian and Jo Ward and their highly motivated team will guide you through your property transaction with professionalism, knowledge, expertise and discretion.
Symonds Reading - Home

Latest Reviews

View all Reviews 209
18th May 2020
reviewed by 'Joanne'
“I have used Symonds &Reading for the last two years to manage my flat rental .I have been very happy ......”
12th Feb 2020
reviewed by 'Lesley'
“Phil & Matt were always available and, if not, returned any calls promptly. Excellent communication keeping us updated and pushing the ......”
29th Jan 2020
reviewed by 'Alan'
“Kirsty Smith and Charlotte cole dealt with the management of our tenancy, on behalf of the landlord.Both Kirsty and ......”
20th Dec 2019
reviewed by 'ANNE'
“Excellent service from professional and friendly staff, who always seem to be working hard in the best interests of their ......”
12th Dec 2019
reviewed by 'Mark'
“We were looked after by Matt from the Worthing office and from start to finish of what became a complicate ......”
14th Oct 2019
reviewed by 'Larisa'
“We would like to take the opportunity to say a Big Thank you again for the care and professionalism shown ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Symonds & Reading
5 Chatsworth Road
Worthing
West Sussex
BN11 1LY
01903 235623

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £39,500 £550,000
Lettings 89% 94% £575 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 13 0 94 0 87 0 1 2
Areas covered
  • BN11
  • Worthing
  • BN12
  • Lancing
  • BN13
  • Littlehampton
  • BN14
  • BN15
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Ferring, BN12
Worthing, BN11

“After dealing with (and probably annoying!) every estate agent in ......”

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Mar 01,2018
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Angela
By: 'Fran'
Mar 01,2018
0 people found
this helpful
After dealing with (and probably annoying!) every estate agent in the area to try and find the right company to market my property, I finally got to one of the smaller local companies, Symonds & Reading in Worthing. Stupidly I thought a smaller company would not ...
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Comment on agent fees
VERY competitive!
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“I can thoroughly recomment this estate agent. The staff were ......”

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Feb 01,2018
Minithumbup
By: 'rikipuss'
Feb 01,2018
0 people found
this helpful
I can thoroughly recomment this estate agent. The staff were extemely helpful and dealt with my property sale quickly and efficiently with full support throughout. On visiting the office I was always made most welcome. Would definitely use them again....
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Comment on agent fees
Most reasonable fees, A no sale, no fees policy.
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“They say moving home is the most stressful thing a ......”

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Jan 24,2018
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Phil
By: 'Mark'
Jan 24,2018
1 people found
this helpful
They say moving home is the most stressful thing a person can do. I disagree. I would say selling a property and buying another is the stressful thing you can do. Thankfully for us, we had Phil Cole and his team supporting us every step ...
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Comment on agent fees
Agent fees were what we would expect to pay.
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“Phil and Ian were real helpful They were always happy ......”

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Jan 18,2018
Minithumbup
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Phil
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Ian
By: 'The'
Jan 18,2018
0 people found
this helpful
Phil and Ian were real helpful They were always happy and knowledgeable everytime we made a visit we had such a great laugh All the staff were great A happy team Thanks you all...
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Comment on agent fees
Good
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“* We had seen the property as first viewers on 06/01/2018 and ......”

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Jan 08,2018
Minithumbdown
By: 'Uday'
Jan 08,2018
1 people found
this helpful
* We had seen the property as first viewers on 06/01/2018 and told them that we are taking it.. we had been told that they need to pass our information to landlord. we waited until end of Monday. They said that no one had viewed the property ...
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By: Ian Ward - Director
Jan 10, 2018
View all comments (1)
We are very sad to receive this review. Ultimately the choice of tenants is determined by the landlords and in this case the landlords chose a foreign couple without children. There was never a question raised regarding race or skin colour as it is irrelevant in agreeing a tenancy. We are sorry that this property was unsuccessful for you and wish you success with your property search. ...

“Angela was the Estate agent for our sellers, but was ......”

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Dec 08,2017
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Angela
By: 'AFB'
Dec 08,2017
1 people found
this helpful
Angela was the Estate agent for our sellers, but was really supportive of us during the sale too even though we weren't her paying customer. The customer service was 100% from all of the team, if they said they would call - they would & at the ...
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Comment on agent fees
n/a
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“We have nothing but praise for the whole team at ......”

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Dec 04,2017
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Angela
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Ian
By: 'The'
Dec 04,2017
1 people found
this helpful
We have nothing but praise for the whole team at Worthing, who, over an extremely stressful couple of months, have supported and encouraged us, as well as being efficient in finding a buyer for us. Their professional attitude is exemplary, they kept us fully informed ...
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Comment on agent fees
They earned every penny!!
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“What an exemplary service provided by Kirsty and Charlotte! They've ......”

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Nov 02,2017
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Kirsty
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Charlotte
By: 'Gulshan'
Nov 02,2017
1 people found
this helpful
What an exemplary service provided by Kirsty and Charlotte! They've given us such a professional and friendly service (before, during AND after our tenancy) that we will remember for a long time and give examples of. Not just other estate agents but all businesses should ...
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Comment on agent fees
Premium service = good value for money
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“I would like to thank the team at Symonds and ......”

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Oct 04,2017
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Ian
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Phil
By: 'Sue'
Oct 04,2017
1 people found
this helpful
I would like to thank the team at Symonds and Reading especially Ian for his invaluable knowledge and insight. Phil was also a great help with his efficiency and enthusiasm. I cannot recommend them highly enough....
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“We were so happy with attention to detail that was ......”

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Sep 15,2017
Minithumbup
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Phil
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Ian
By: 'Mr'
Sep 15,2017
1 people found
this helpful
We were so happy with attention to detail that was given to us by Symonds and Reading, we were kept more informed of what was happening than by our own estate agent. Phil even delivered our key to us after the office had closed!...
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“We have recently purchased a property through Symonds and Reading ......”

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Aug 25,2017
Minithumbup
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Angela
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Ian
By: 'Nicky'
Aug 25,2017
1 people found
this helpful
We have recently purchased a property through Symonds and Reading and from the onset they have been highly professional. In my view Angela went above and beyond her duties and was also quick to respond, helpful and courteous at all times. I would not hesitate ...
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“WellAt last , I am settlling in my home , forever..I ......”

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Aug 17,2017
Minithumbup
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Ian
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Phil
By: 'Maggie'
Aug 17,2017
1 people found
this helpful
Well At last , I am settlling in my home , forever..I coudn,t be happier Ians branch in Worthing and Roger in Ferring have helped me cope without resorting to excessive choclate box eating I completed on the 27th July and keep pinching myself of ...
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Comment on agent fees
Good...All of the staff put a lot of work and humour Nothing was too much trouble for them I value customer service highly
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“Would highly recommend very professional from start to finish. Always ......”

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Aug 11,2017
Minithumbup
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Angela
By: 'Robert'
Aug 11,2017
1 people found
this helpful
Would highly recommend very professional from start to finish. Always willing to help as we had to go back a few times for different things. Thank you ....
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Comment on agent fees
N/A
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“Very helpful and friendly from start to end, gave us ......”

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Aug 10,2017
Minithumbup
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Angela
By: 'Robert'
Aug 10,2017
1 people found
this helpful
Very helpful and friendly from start to end, gave us the opportunity to go back several times for different things would defiantly recommend them. Thank you...
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Comment on agent fees
N/a
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“Angela, Kirsty, Phil and Ian all deserve medals for putting ......”

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Aug 03,2017
Minithumbup
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Angela
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Kirsty
By: 'David'
Aug 03,2017
0 people found
this helpful
Angela, Kirsty, Phil and Ian all deserve medals for putting up with our protracted house sale, we cannot ever thank them all enough for the hard work, perseverance and patience that has seen us safely into our new home. They all went far beyond what ...
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Comment on agent fees
Symonds charged us a flat fee for our sale and they were worth every penny.
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“I have used Phil before in the sale of a ......”

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Jul 12,2017
Minithumbup
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Phil
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Kirsty
By: 'Jeanne'
Jul 12,2017
0 people found
this helpful
I have used Phil before in the sale of a property and both times he has been a first class estate agent - the best in Worthing!! Very calm attitude, highly skilled negotiator and goes the extra mile in customer service. Kirsty is also a ...
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Comment on agent fees
Fees are what I would have expected. But with Symonds and Reading you get better value for money because of the above average after sale service that you receive.
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“I couldn't praise the team highly enough. Ian, Angela and ......”

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Jun 28,2017
Minithumbup
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Ian
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Angela
By: 'Sarah'
Jun 28,2017
1 people found
this helpful
I couldn't praise the team highly enough. Ian, Angela and the team stepped in for us when we were having trouble with our other agents and it was a breath of fresh air. It was so nice to get honest reliable feedback on our property ...
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Comment on agent fees
Very reasonable fees.
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“I would use Phil again if I had to move ......”

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May 24,2017
Minithumbup
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Phil
By: 'Jan'
May 24,2017
1 people found
this helpful
I would use Phil again if I had to move again ever thing went through so quick and easy and I was kept updated all the time . Thankyou Phil....
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“Just to say Phil and his colleagues are top notch. ......”

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May 14,2017
Minithumbup
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Phil
By: 'Alan'
May 14,2017
1 people found
this helpful
Just to say Phil and his colleagues are top notch. Our sale wasn't without issues but they were beyond the control of the team! From day one Phil took exceptional care to keep us updated and everything moving along. I wouldn't hestitate in recommending Symond & ...
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Comment on agent fees
Good
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“Fantastic service provided by Phil and his staff in selling ......”

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Apr 18,2017
Minithumbup
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Phil
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Kirsty
By: 'Alan'
Apr 18,2017
2 people found
this helpful
Fantastic service provided by Phil and his staff in selling what will probably go down in history as the most difficult, protracted private sale of a leasehold property! Despite enormous difficulties encountered from day 1, Phil and staff acted throughout in a totally professional, friendly manner, ...
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Comment on agent fees
Very reasonable, particularly given the protracted nature of the sale (nothing whatsoever to do with Symonds & Reading).
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“I have dealt with both Phil on my first attempted ......”

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Mar 09,2017
Minithumbup
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Angela
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Phil
By: 'Janette'
Mar 09,2017
2 people found
this helpful
I have dealt with both Phil on my first attempted purchase (which unfortunately fell through) and then Angela on my successful purchase. Throughout the whole process each of them were beyond helpful, nothing was too much trouble, even to the extent of Phil giving us ...
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Comment on agent fees
I felt the fees were the going rate and for the work carried out by the team fully justified.
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“Thank you so much Angela, you were amazing throughout the ......”

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Jan 30,2017
Minithumbup
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Angela
By: 'Fantastic'
Jan 30,2017
2 people found
this helpful
Thank you so much Angela, you were amazing throughout the whole process. You always kept in touch which we appreciated given it was our first home and really made your customer service personal to us. We would recommend you and the company as you were ...
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“From the initial viewing with Kirsty to the completion of ......”

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Jan 30,2017
Minithumbup
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Angela
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Kirsty
By: 'A'
Jan 30,2017
2 people found
this helpful
From the initial viewing with Kirsty to the completion of the sale with Angela it has been a pleasure. As usual, Ian and Phil were always there as a back up! Very professional, communication excellent. It didn't matter which member of the team I spoke ...
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Comment on agent fees
Agents fee's were one of the best in town.
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“I recently purchased a flat. Angela acted for the seller. ......”

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Jan 27,2017
Minithumbup
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Angela
By: 'Kevin'
Jan 27,2017
1 people found
this helpful
I recently purchased a flat. Angela acted for the seller. There were some unavoidable complications. Bearing in mind that I was not her client, the effort and charm that Angela put into keeping me informed was seriously impressive. I have dealt with very many people ...
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“We recently bought a home through Symonds & Reading. I dealt ......”

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Jan 20,2017
Minithumbup
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Angela
By: 'Allison'
Jan 20,2017
2 people found
this helpful
We recently bought a home through Symonds & Reading. I dealt directly with Angela who was charming, efficient and friendly at all times. She always returned calls and emails, doing her absolute best to get any information I asked of her. The whole team were really ...
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Comment on agent fees
NA
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“Very helpful. We had unnecessarily issues to do with the ......”

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Jan 18,2017
Minithumbup
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Phil
By: 'The'
Jan 18,2017
2 people found
this helpful
Very helpful. We had unnecessarily issues to do with the lease extension. Phil was hounded by us almost daily. Without any negativity he fought our corner. The other staff were very helpful too....
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Comment on agent fees
Good
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“I was very happy with the performance of Ian Ward ......”

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Jan 17,2017
Minithumbup
By: 'T&B'
Jan 17,2017
2 people found
this helpful
I was very happy with the performance of Ian Ward and his team at Symonds Reading. They were very courteous and professional and sold my bungalow in under two days! They we're knowledgable and very understanding in difficult situations. Well above average and fee arrangement ...
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Comment on agent fees
Agent fees very good - better than average!
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“Ian has gone the extra mile in facilitating the purchase ......”

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Jan 13,2017
Minithumbup
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Ian
By: 'Lucinda'
Jan 13,2017
2 people found
this helpful
Ian has gone the extra mile in facilitating the purchase of my new house.Always courteous, informative and following through on communication through some bumps in exchange with the purchasers. Particularly helpful as I am new to the area....
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Comment on agent fees
N/A
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“The most helpful and trustworthy estate agents we dealt with ......”

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Jan 13,2017
Minithumbup
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Ian
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Angela
By: 'Lee'
Jan 13,2017
2 people found
this helpful
The most helpful and trustworthy estate agents we dealt with as buyers. Staff we're always a pleasure and would find out any answers to our questions. Really was a 5* service and they even gave us a bottle of fizz on our completion which was a ...
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“Great people to work with, helpful, friendly & professional. I probably ......”

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Jan 11,2017
Minithumbup
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Angela
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Phil
By: 'Chris'
Jan 11,2017
2 people found
this helpful
Great people to work with, helpful, friendly & professional. I probably drove them to drink at times but they didn't waver & saw my sale through to the end. Highly recommended. Chris.....
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Comment on agent fees
Negotiated a fair fee that was acceptable to all.
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Staff picture Phil
(47)
Staff picture Angela
(35)
Staff picture Ian
(34)
Staff picture Kirsty
(14)
Staff picture Charlotte
(5)
Staff picture Jo
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the relevant Branch manager Ian Ward for Worthing or Roger Curtiss for Ferring at which point your complaint will be
escalated to one of our directors.
Last updated at 3:12 PM 19/07/2016 by Symonds & Reading - Worthing,

Awards won by Symonds & Reading, Worthing BN11 1LY



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