Dickens Heath, Solihull, B90
4.9/5, 320 reviews
98% recommended
85% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.Why ... show more Smart Homes is one of the leading estate agents in Solihull, South of Birmingham. Our office is located on the busy Stratford Road, just East of the Shirley train station. We cover property sales and lettings and mortgages in and around Solihull, Shirley and other areas of South Birmingham.

Why Smart Homes in Shirley?
This property firm was established in 1998. Since then we expanded to two estate and letting agent offices to be able to deliver a great personal service to our local community. We aim to deliver a completely tailored service for each individual client. This helps us pay attention to every detail of your enquiry and meet all of client needs.

All of our staff members are experts of the local property market and live locally in the Solihull community. We are an award-winning independent estate agency, as voted by customers. If you choose to work with Smart Homes, we will guide you every step of the way and keep you up-to-date with any changes regarding property sales or lettings. There are many more reasons why you should choose Smart Homes in Shirley. Our office is open much longer than any other local estate agents. In addition, we work 7 days a week, including weekends. We promise to appoint at least two people to one sale so that if one agent is in a meeting, you will be able to get a hold of someone and get required help.

Solihull area guide
This area is known as the Town in the Countryside. It is located East of Birmingham and is known as a unique metropolitan borough of Birmingham. Solihull attracts many people to the UK`s number one venue – National Exhibition Centre, where many concerts and exhibitions take place regularly. If you are thinking of buying a house in Solihull, you will see a large variety of semi-detached, detached and terraced houses, built in the 50s and 60s.

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Opening Hours
Address

Smart Homes
Ground Floor, 16 Lock House
Dickens Heath,Solihull
West Midlands
B90 1UD
0121 744 4144

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 85% 100% £147,500 £600,000
Lettings 98% 99% £500 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
188 2 83 4 13 0 19 0 10 1
Areas covered
  • B90
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

No Properties

Images & Videos

“Simply the best...........”

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Mar 10,2022
Minithumbup
By: 'City'
Mar 10,2022
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I have just completed a purchase which was marketed and sold by Smart Homes Dickens Heath branch. The transaction with them really was flawless. I viewed several properties with other agents and the lady that led the viewing from Smart Homes was excellent and the ...
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“Tina has been extremely proficient within a n......”

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Feb 14,2022
Minithumbup
Tina
By: 'Freixnet'
Feb 14,2022
0 people found
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Tina has been extremely proficient within a number of scenarios in which we have needed advice or guidance regarding issues with the property we are renting. She always responds extremely promptly and in a positive yet professional manner which is always appreciated! I cannot recommend ...
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“Thank you Tina...”

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Jan 26,2022
Minithumbup
Tina
By: 'Kate Gee'
Jan 26,2022
0 people found
this helpful
Tina has been very helpful over the past few months where a variety of issues have arisen with our property. Tina has ensured work has been undertaken in a timely manner and I am very grateful for her guidance on matters. Thank you Tina....
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“Laura, Alan and Senka have been really great ......”

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Jan 22,2022
Minithumbup
Laura
Alan
By: 'Peter'
Jan 22,2022
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Laura, Alan and Senka have been really great through the whole service from letting the property to looking after the property during rental. They’re a fantastic team....
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“Natasha was brilliant and very helpful 👍🏻👍......”

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Jan 20,2022
Minithumbup
Natasha
By: 'Tom'
Jan 20,2022
0 people found
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Natasha was brilliant and very helpful 👍🏻👍🏻 Any questions I had she answered them promptly and correct, I was very happy with her level Of customer service...
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“Great service through and through . A wonde......”

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Jan 17,2022
Minithumbup
Hannah
Laura
By: 'ellie'
Jan 17,2022
0 people found
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Great service through and through . A wonderful and helpful team that are always happy to help . They really made first time renting easy for us both ....
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“Thorough service from beginning of viewing pr......”

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Jan 14,2022
Minithumbup
Senka
Tina
By: 'Denise'
Jan 14,2022
0 people found
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Thorough service from beginning of viewing property continuing throughout tenancy . All queries solved timely and in a professional manner with little disruptions. I have every comfort that smart homes have ensured they provide the best service possible and I would recommend them to anybody looking ...
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“Happy tenant...”

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Jan 14,2022
Minithumbup
Tina
By: 'Margaret'
Jan 14,2022
0 people found
this helpful
I have been in a rental property for 10 months. The support in obtaining the property was excellent. If any problems have arisen, Smart Homes have taken care of them in a speedy and professional manner. My point of contact is Tina Margetts who is always ...
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“Courteous and Professional ......”

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Jan 14,2022
Minithumbup
By: 'AP'
Jan 14,2022
0 people found
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Smart Homes have been Letting and Management Agents for our block of 12 apartments in Dickens Heath for several years. Despite challenges of them having to work from home during the pandemic, any obstacles have been overcome and solutions found to inevitable problems that arise with ...
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“Whether finding new tenants for my property o......”

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Jan 14,2022
Minithumbup
By: 'HP'
Jan 14,2022
0 people found
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Whether finding new tenants for my property or dealing with issues tenants have with my property, everything is usually handled quickly and professionally. Communication with myself is very good. I feel the rental of my property is in safe hands and I don't have to ...
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“I am very happy with Tina’s excellent service...”

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Jan 13,2022
Minithumbup
Tina
By: 'Hong'
Jan 13,2022
0 people found
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I am very happy with Tina’s excellent service. She is professional, always keeping me updated with everything and her response are always in timely manners, which is great. Thank you very much Tina. 😊...
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“Recommend...”

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Jan 13,2022
Minithumbup
Tina
By: 'Jim'
Jan 13,2022
0 people found
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I have been dealing with JSH for over 10 years now and I would say that they provide an excellent service as a landlord which covers all my needs, I would also comment that Tina is my dedicated representative for JSH who is very amenable and ...
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“Our property manager Tina Margetts of Smart H......”

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Jan 13,2022
Minithumbup
Tina
By: 'Nina'
Jan 13,2022
0 people found
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Our property manager Tina Margetts of Smart Homes was very professional and courteous at all times and a pleasure to deal with...
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“Good overall service. Approachable staff and ......”

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Jan 12,2022
Minithumbup
Tina
By: 'Kidz'
Jan 12,2022
0 people found
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Good overall service. Approachable staff and keen to help. I would surely recommend to any new landlord/landlady. Thanks for all of your hard and dedication....
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“I first contacted Smart Homes in November 201......”

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Jan 12,2022
Minithumbup
By: 'Lynn Hassell'
Jan 12,2022
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I first contacted Smart Homes in November 2018, since then I have had many dealings with them, I have always found them very helpful and willing to go outside their job remit to ensure everything went smoothly. I will celebrate 2years at this property at the ...
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“Tina has been fantastic managing my property.......”

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Jan 12,2022
Minithumbup
Tina
By: 'Marc'
Jan 12,2022
0 people found
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Tina has been fantastic managing my property. During COVID Tina and smart homes have made renting my house out very easy. Always available when needed and keeping on top of the maintenance and invoicing....
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“We are very pleased with the Smart Homes team......”

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Jan 12,2022
Minithumbup
Tina
By: 'Rob & Emma'
Jan 12,2022
0 people found
this helpful
We are very pleased with the Smart Homes team since we joined in early 2021 and also with our property manager Tina who has gave us a professional and efficient service from the beginning of our rental, always keeping us updated with maintenance issues etc. They ...
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“Had no problems with letting my flat and staf......”

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Jan 12,2022
Minithumbup
Tina
By: 'Karen'
Jan 12,2022
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Had no problems with letting my flat and staff always happy to help when required. Not had any problems since instruction Smarts Fully Managed Service....
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“I have been letting a house with Smart Home......”

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Jan 12,2022
Minithumbup
Tina
By: 'Sangita'
Jan 12,2022
0 people found
this helpful
I have been letting a house with Smart Homes for several years now and have always found them to be very helpful, and prompt. They are always approachable and provide excellent service. I would recommend them highly to anyone looking to either purchase or let ...
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“Smart Homes have been excellent letting agent......”

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Jan 12,2022
Minithumbup
Tina
Senka
By: 'Raza'
Jan 12,2022
0 people found
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Smart Homes have been excellent letting agents for my properties. I have been very happy with their services to date. Tina has always been very supportive, approachable and professional in her work. Will continue to use the services from Smart Homes in future. Highly recommended....
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“Excellent service...”

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Jan 12,2022
Minithumbup
Tina
Senka
By: 'R.D'
Jan 12,2022
0 people found
this helpful
Tina who looks after my property letting at Smart homes is excellent. She keeps me well informed and is is very prompt with communications. Tina makes letting easy. Thank you for all your hard work. Thank you also to Senka for assigning me Tina....
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“Fantastic Service from start to finish, my pr......”

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Nov 19,2021
Minithumbup
Senka
Tracey
By: 'Emma'
Nov 19,2021
0 people found
this helpful
Fantastic Service from start to finish, my property was marketed on the Monday and the tenants moved in on the Friday, nothing was too much trouble for the lettings team. Thank you everyone, special thanks to Senka & Tracey...
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“Smart Homes Lettings 5* service...”

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Nov 03,2021
Minithumbup
Senka
Tina
By: 'Charlie'
Nov 03,2021
0 people found
this helpful
Smart Homes Lettings we're amazing with me for getting my 1st home, the team helped me all the way through the process and it all happened very quick which was great. Any thing I have needed once I have moved in they have been straight ...
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“Ellie lost no time sorting my Query, this yo......”

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Sep 12,2021
Minithumbup
Ellie
By: 'Julia'
Sep 12,2021
0 people found
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Ellie lost no time sorting my Query, this young lady is a credit to Smart Homes. I would highly recommend this company....
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“After emailing the company after hours on Fri......”

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Sep 04,2021
Minithumbup
By: 'Jonathan'
Sep 04,2021
1 people found
this helpful
After emailing the company after hours on Friday evening, I was pleasantly surprised to receive a reply the following morning. Ellie had clearly listed what pieces of information I needed to provide in order for a viewing to be arranged. Once I had sent the ...
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“Available, reactive and efficient...”

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Sep 03,2021
Minithumbup
Alan
Hannah
By: 'Guillaume'
Sep 03,2021
0 people found
this helpful
Hannah and Alan were always available for us. They have been reactive to our requests. They have provided a fantastic service!...
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“Very helpful, Great service provided, allowed......”

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Aug 31,2021
Minithumbup
Tracey
Lexley
By: 'Phuoc'
Aug 31,2021
0 people found
this helpful
Very helpful, Great service provided, allowed the moving in process to be simple and understanding. Would highly recommend to anyone looking for a new home....
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“Ellie is an excellent agent...”

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Aug 31,2021
Minithumbup
Ellie
By: 'Malgorzata'
Aug 31,2021
0 people found
this helpful
Ellie is an excellent agent. Very professional, experienced and helpful. She helped me solve a big problem concerning the leaving of my previous property. She didn't make me feel uncomfortable, was very polite and did her best to help. I highly recommend her....
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“Smart homes offer a polite, efficient and pro......”

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Aug 31,2021
Minithumbup
Senka
Tina
By: 'Lisayne'
Aug 31,2021
1 people found
this helpful
Smart homes offer a polite, efficient and professional service to landlords, going that extra mile to vet and select suitable tenants taking the worry out of the letting process....
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“I initially dealt with Senka when applying fo......”

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Aug 30,2021
Minithumbup
Tina
Senka
By: 'Denise'
Aug 30,2021
0 people found
this helpful
I initially dealt with Senka when applying for my rental property , she was very informative and supportive . Recently I have dealt with Tina as my letting negotiator and again she provides an efficient service in a timely and professional manner. I feel confident that smart ...
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Staff picture Senka
(255)
Staff picture Alan
(44)
Staff picture Laura
(27)
Staff picture Tina
Staff picture Tracey
(9)
Staff picture Hannah
(5)
Staff picture Ellie
(3)
Staff picture Nanci
(2)
Staff picture Lexley
(1)
Staff picture Natasha
(1)
Staff picture Gail
(0)
Staff picture Rebecca
Staff picture Patricia
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 11:47 AM 12/12/2017 by Jo Egan

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Branch - Dickens Heath, Solihull, B90