Ossett, WF5
4.9/5, 245 reviews
99% recommended
96% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Opened up in 1998, Richard Kendall’s Ossett office has since gone from strength to strength. With a 5 strong team who have an abundance of experience in selling homes throughout Ossett and Horbury, the office is managed by Melanie Robinson NAEA. They are a friendly and effective team sat in the ... show more Opened up in 1998, Richard Kendall’s Ossett office has since gone from strength to strength. With a 5 strong team who have an abundance of experience in selling homes throughout Ossett and Horbury, the office is managed by Melanie Robinson NAEA. They are a friendly and effective team sat in the heart of this town which is full of character and history.

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2020 Estate & Letting Agent Awards


Opening Hours
Address

Richard Kendall Estate Agent
5 Station Road
Ossett
West Yorkshire
WF5 8AB
01924 266555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £63,000 £16,500,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 162 2 77 0 1 1
Areas covered
  • WF5
  • WF4
  • WF12
  • WF13
  • WF14
  • WF15
  • WF16
  • WF17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS UKALA TPOS Sales DPS TDS
Latest Properties
Images & Videos

“Outstanding!!! My husband and I choose Richar......”

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Jul 25,2020
Minithumbup
Mandy
By: 'Jaki Hesslegrave'
Jul 25,2020
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Outstanding!!! My husband and I choose Richard Kendal’s to sell our property and gosh we are so pleased we did. Mandy from the Ossett branch was outstanding from start to finish, she was our life line. I can’t praise her enough, she’s ...
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By: Richard Kendall Estate Agent
Jul 27, 2020
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Thank you for such a fantastic review for Mandy and we completely agree she is very much a valued member of the team. We are so pleased we were able to find a quick purchaser for you and thanks again for the recommendation. ...

“Thank you Mandy for all your help, you kept e......”

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Jul 07,2020
Minithumbup
Mandy
By: 'Lorraine Underwood'
Jul 07,2020
0 people found
this helpful
Thank you Mandy for all your help, you kept everyone involved in the chain , calm and updated during the recent difficulties we all experienced completing during lock down, we finally completed 5 months later on the 25th June. Professional, Caring , and most of all looking after ...
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By: Richard Kendall Estate Agent
Jul 07, 2020
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Thank you for your lovely comments for Mandy in her assistance when purchasing your new home. ...

“Great service, highly recommend...”

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Jul 03,2020
Minithumbup
Mandy
By: 'Rebecca Pisacane'
Jul 03,2020
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Mandy was fantastic throughout, couldn't have asked for a more attentive agent! Thankyou for all of your help with the purchase of our first home...
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Jul 03, 2020
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Thanks for your review, we are so pleased you have been happy with the service. ...

“Excellent Service from start to Finish. They ......”

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Jun 29,2020
Minithumbup
Trish
Melanie
By: 'Rebecca Remmer'
Jun 29,2020
0 people found
this helpful
Excellent Service from start to Finish. They kept me to up to date with developments and made the whole process stress free as we were selling a property in the UK while we live in Canada. Would definitely recommend!...
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By: Richard Kendall Estate Agent
Jun 30, 2020
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Thank you for leaving your review of Melanie and Trish at our Ossett office. We are so pleased you found the service excellent and stress free. Thanks again for the recommendation. ...

“All the staff were very helpful in what was a......”

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Jun 27,2020
Minithumbup
By: 'M C Clark'
Jun 27,2020
0 people found
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All the staff were very helpful in what was a lengthy property purchase. Any queries I had by phone and email were answered and the staff were friendly and let me know what was going on....
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By: Richard Kendall Estate Agent
Jun 29, 2020
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Thank you so much for your review, it is greatly appreciated. ...

“In a difficult period of time when solicitors......”

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Jun 21,2020
Minithumbup
Mandy
By: 'Ryan Craig'
Jun 21,2020
0 people found
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In a difficult period of time when solicitors were less than co-operating, Mandy was excellent. She tirelessly chased and chased and I was always kept in the loop. If you have any problems with your house purchase/sale you would want Mandy in your corner....
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By: Richard Kendall Estate Agent
Jun 22, 2020
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Thank you for your review, it really is appreciated. ...

“My little Horbury Home...”

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Jun 17,2020
Minithumbup
Mandy
By: 'frankie cawthorne'
Jun 17,2020
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I have recently bought my new home through Richard Kendall, I found Mandy to be fully supportive and very attentive throughout each step. Mandy has always been a telephone call away whenever needed and kept me informed during the process and while I was unlucky ...
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By: Richard Kendal Estate Agent
Jun 18, 2020
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Thanks so much for your great review for Mandy at our Ossett office. We are so pleased you have been happy with the service and Mandy certainly keeps us laughing and smiling too! ...

“Could not have had better service anywhere th......”

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Jun 11,2020
Minithumbup
Mandy
By: 'Elaine Mckone'
Jun 11,2020
0 people found
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Could not have had better service anywhere than Mandy provided during the time our property was on the market and during the prolonged duration of the sale being completed due to the current situation. She was the one person who always kept us informed of ...
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By: Richard Kendall Estate Agent
Jun 11, 2020
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Thank you for your review, we are so pleased that you have been happy with the service and would recommended us. ...

“From start to finish the service was great. I......”

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Jun 11,2020
Minithumbup
Mandy
By: 'Jamie Ribka'
Jun 11,2020
0 people found
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From start to finish the service was great. I would highly recommend Richard Kendall to anyone who is thinking of buying or selling in the future....
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Jun 11, 2020
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Thank you for your review ...

“We sold our house through Richard Kendall Pri......”

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May 12,2020
Minithumbup
Suzanne
Donna
By: 'Adam Hussain'
May 12,2020
0 people found
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We sold our house through Richard Kendall Prior to Covid and I can not fault the service. Suzanne and Donna were fantastic throughout the whole journey and I could not have asked for more. They kept us up to date and informed at all time’...
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By: Richard Kendall Estate Agent
May 12, 2020
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Thank you for the great review for Suzanne and Donna. We look forward to dealing with you in the future should you require our services again Kind regards. ...

“Exceptional Service...”

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May 06,2020
Minithumbup
Mandy
By: 'Geoffrey Page'
May 06,2020
0 people found
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We found Richard Kendall Estate Agent to be exceptional and extremely professional in the way they sold our bungalow. Dealing with our solicitors and the buyer’s solicitors with patience and care. We wouldn’t hesitate to recommend Richard Kendal Estate Agent....
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By: Kevin and Marian Whittell
Jul 07, 2020
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Thank goodness for Mandy…Our Solicitors were less than helpful to say the least so Mandy was the 'go to' person…friendly, very helpful and most importantly, reassuring in a time of stress. Kept everybody in the loop at all times. Full marks …and thank you. ...

“I cannot recommend the services I received fr......”

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Apr 22,2020
Minithumbdown
Mandy
By: 'Peter Chisholm'
Apr 22,2020
0 people found
this helpful
I cannot recommend the services I received from Richard Kendal high enough, particularly from Mandy at the Ossett branch, the professional help I received whilst selling my house was brilliant. Would definitely use RK again....
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By: Richard Kendall Estate Agent
Apr 22, 2020
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Thank you so much for taking the time to leave your comments for Mandy at our Ossett office. It really is appreciated and we are so pleased that you felt Mandy to be "brilliant" - we do too! ...

“Me and my wife would like to thank Mandy form......”

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Apr 22,2020
Minithumbup
Mandy
By: 'Dave & Bev'
Apr 22,2020
0 people found
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Me and my wife would like to thank Mandy form the bottom of our hearts for providing us with an exceptional service from start to finish....
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By: Richard Kendall Estate Agent
Apr 23, 2020
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Thanks for your great comments for Mandy at our Ossett office, it really is appreciated. We are so pleased you found the service to be exceptional and may we take this opportunity to wish you all the best in your new home. ...

“Fantastic service from start to finish. Very ......”

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Apr 01,2020
Minithumbup
Suzanne
Donna
By: 'Richard Whiteman'
Apr 01,2020
0 people found
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Fantastic service from start to finish. Very friendly every step of the way. Would highly recommend them. Suzanne & Donna were fantastic....
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By: Richard Kendall Estate Agent
Apr 02, 2020
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Thank you for your review. ...

“Mandy - Excellent Service......”

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Apr 01,2020
Minithumbup
Mandy
By: 'Andy Boyd'
Apr 01,2020
0 people found
this helpful
Mandy was exceptional throughout the process from start to finish. As a first time buyer, she provided support and guidance and every opportunity and was very proactive in giving updates. I would highly recommend Mandy and the RK team....
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By: Richard Kendall Estate Agent
Apr 02, 2020
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Thank you for your review for Mandy and the Ossett branch. ...

“Fantastic, local service with (absolutely lovely) real people...”

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Mar 28,2020
Minithumbup
Suzanne
Donna
By: 'Hannah Roper'
Mar 28,2020
0 people found
this helpful
Amidst Coronavirus craziness, Suzanne and Donna did a fantastic job ensuring that the sale of our house in Ossett completed yesterday, we are so grateful to them. Throughout our whole dealing with Richard Kendall we have been so impressed with both Suzanne and Donna’s ...
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By: Richard Kendall Estate Agent
Mar 30, 2020
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Thank you so much for taking the time to leave your great comments for Suzanne and Donna. In these strange times its great to hear that you still feel we are doing a fantastic job and it is very much appreciated! ...

“Would definitely recommend the Ossett branch ......”

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Mar 27,2020
Minithumbup
By: 'Maria Donohoe'
Mar 27,2020
0 people found
this helpful
Would definitely recommend the Ossett branch if Richard Kendalls. We dealt with Mandy who kept us informed at all times, she is very calm & 100% knows her job. Thank you again for getting us moved within 8 weeks...
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By: Richard Kendall Estate Agent
Mar 30, 2020
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We are so pleased that you would recommend the Ossett branch and Mandy in particular. Thanks for leaving your review. ...

“As usual excellent service from Mandy and the......”

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Mar 10,2020
Minithumbup
Mandy
Melanie
By: 'David Oldroyd'
Mar 10,2020
0 people found
this helpful
As usual excellent service from Mandy and the team at Ossett. Always proactive in keeping a sale going and at the same time easy to deal with and pleasant. Best estate agent in the area in easy reach and generously proportioned ! Thanks...
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By: Richard Kendall Estate Agent
Mar 11, 2020
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Thank you so much for the great review, it really is appreciated. ...

“Fantastic work...”

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Feb 10,2020
Minithumbup
Mandy
By: 'Michael Pierre'
Feb 10,2020
0 people found
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I can't praise Mandy Bennett enough for guiding me through my house purchase through Richard Kendall. Buying a house can be an emotional roller coaster at times. So it's good to have professionals helping you through the whole process from viewing the property to ' ...
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for taking the time to leave your review and all the best in your new home. ...

“Donna and Suzanne were professional and helpf......”

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Feb 08,2020
Minithumbup
Suzanne
Donna
By: 'Jill Andrews'
Feb 08,2020
0 people found
this helpful
Donna and Suzanne were professional and helpful. We had plenty of viewings in a short space of time followed by a good firm offer. They kept us informaed throughout the process. Richard the valuer knew the market well and we achieved a price we were ...
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for your review. ...

“Great Service and Support...”

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Feb 05,2020
Minithumbup
Mandy
By: 'Stephen Wood'
Feb 05,2020
0 people found
this helpful
The support of Mandy throughout the process was excellent and I wouldn't hesitate to use Richard Kendall's again, or recommend to friends...
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By: Richard Kendall
Feb 12, 2020
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Thank you for your review and we are so pleased you would recommended us. ...

“Great communications, regularly updated by ph......”

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Feb 03,2020
Minithumbup
Melanie
By: 'Sallie Boocock'
Feb 03,2020
0 people found
this helpful
Great communications, regularly updated by phone and email from the initial instruction right through to completion. Very friendly and professional. Thank you...
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By: Richard Kendall Estate Agent
Feb 03, 2020
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Thank you Sallie for your kind review of Melanie at the Ossett office ;-) ...

“Richard Kendall Estate Agents offer a first c......”

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Feb 03,2020
Minithumbup
Melanie
By: 'Giuseppe Gueli'
Feb 03,2020
0 people found
this helpful
Richard Kendall Estate Agents offer a first class service from valuation to completion. The staff and internal computer systems used by Richard Kendall Estate Agents are exceptional, they keep you informed of every element of your sale and their staff are always on hand to ...
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“First time selling made easy...”

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Jan 26,2020
Minithumbup
Donna
Suzanne
By: 'Beckie Fowler'
Jan 26,2020
0 people found
this helpful
I had never sold a house before and really wanted a trusted estate agents so I got A Lot of valuations. As soon as the gentleman came I had a good feeling about Richard Kendal estate agents. The pictures were amazing (made even me want ...
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By: Richard Kendall Estate Agent
Jan 27, 2020
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Thank you so much for the 5* review for Suzanne and Donna at the Ossett office. Its very much appreciated that you have taken the time out to comment about how happy you were regarding the service you have received. We wish yo all the best in your new home. ...

“Absolutely amazing team from start to finish ......”

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Jan 22,2020
Minithumbup
Melanie
By: 'Tracy Nicholson'
Jan 22,2020
0 people found
this helpful
Absolutely amazing team from start to finish including the initial valuation. A friendly but professional service where nothing is too much trouble and fabulous at keeping us updated every step along the way. Special thanks to Melanie who was our co-ordinator along the way. Keep ...
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By: Richard Kendall Estate Agent
Jan 23, 2020
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Thanks so much for taking the time to leave your review, it really is appreciated and we are so pleased you think we have an amazing team! We think so too! ...
Staff picture Mandy
(109)
Staff picture Melanie
(94)
Staff picture Suzanne
(40)
Staff picture Donna
(24)
Staff picture Trish
(9)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
5 Station Road
Ossett
WF5 8AB

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:57 AM 06/01/2020 by allAgents

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Richard Kendall Estate Agent

Branch - Ossett, WF5