Ossett, WF5
4.9/5, 225 reviews
99% recommended
96% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Opened up in 1998, Richard Kendall’s Ossett office has since gone from strength to strength. With a 5 strong team who have an abundance of experience in selling homes throughout Ossett and Horbury, the office is managed by Melanie Robinson NAEA. They are a friendly and effective team sat in the ... show more Opened up in 1998, Richard Kendall’s Ossett office has since gone from strength to strength. With a 5 strong team who have an abundance of experience in selling homes throughout Ossett and Horbury, the office is managed by Melanie Robinson NAEA. They are a friendly and effective team sat in the heart of this town which is full of character and history.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Opening Hours
Address

Richard Kendall Estate Agent
5 Station Road
Ossett
West Yorkshire
WF5 8AB
01924 266555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £63,000 £695,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 153 1 67 0 1 1
Areas covered
  • WF5
  • WF4
  • WF12
  • WF13
  • WF14
  • WF15
  • WF16
  • WF17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS UKALA TPOS Sales DPS TDS
Latest Properties
Images & Videos

“Fantastic work...”

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Feb 10,2020
Minithumbup
Mandy
By: 'Michael Pierre'
Feb 10,2020
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this helpful
I can't praise Mandy Bennett enough for guiding me through my house purchase through Richard Kendall. Buying a house can be an emotional roller coaster at times. So it's good to have professionals helping you through the whole process from viewing the property to ' ...
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for taking the time to leave your review and all the best in your new home. ...

“Donna and Suzanne were professional and helpf......”

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Feb 08,2020
Minithumbup
Suzanne
Donna
By: 'Jill Andrews'
Feb 08,2020
0 people found
this helpful
Donna and Suzanne were professional and helpful. We had plenty of viewings in a short space of time followed by a good firm offer. They kept us informaed throughout the process. Richard the valuer knew the market well and we achieved a price we were ...
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for your review. ...

“Great Service and Support...”

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Feb 05,2020
Minithumbup
Mandy
By: 'Stephen Wood'
Feb 05,2020
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this helpful
The support of Mandy throughout the process was excellent and I wouldn't hesitate to use Richard Kendall's again, or recommend to friends...
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By: Richard Kendall
Feb 12, 2020
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Thank you for your review and we are so pleased you would recommended us. ...

“Great communications, regularly updated by ph......”

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Feb 03,2020
Minithumbup
Melanie
By: 'Sallie Boocock'
Feb 03,2020
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this helpful
Great communications, regularly updated by phone and email from the initial instruction right through to completion. Very friendly and professional. Thank you...
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By: Richard Kendall Estate Agent
Feb 03, 2020
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Thank you Sallie for your kind review of Melanie at the Ossett office ;-) ...

“Richard Kendall Estate Agents offer a first c......”

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Feb 03,2020
Minithumbup
Melanie
By: 'Giuseppe Gueli'
Feb 03,2020
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this helpful
Richard Kendall Estate Agents offer a first class service from valuation to completion. The staff and internal computer systems used by Richard Kendall Estate Agents are exceptional, they keep you informed of every element of your sale and their staff are always on hand to ...
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“First time selling made easy...”

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Jan 26,2020
Minithumbup
Donna
Suzanne
By: 'Beckie Fowler'
Jan 26,2020
0 people found
this helpful
I had never sold a house before and really wanted a trusted estate agents so I got A Lot of valuations. As soon as the gentleman came I had a good feeling about Richard Kendal estate agents. The pictures were amazing (made even me want ...
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By: Richard Kendall Estate Agent
Jan 27, 2020
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Thank you so much for the 5* review for Suzanne and Donna at the Ossett office. Its very much appreciated that you have taken the time out to comment about how happy you were regarding the service you have received. We wish yo all the best in your new home. ...

“Absolutely amazing team from start to finish ......”

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Jan 22,2020
Minithumbup
Melanie
By: 'Tracy Nicholson'
Jan 22,2020
0 people found
this helpful
Absolutely amazing team from start to finish including the initial valuation. A friendly but professional service where nothing is too much trouble and fabulous at keeping us updated every step along the way. Special thanks to Melanie who was our co-ordinator along the way. Keep ...
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By: Richard Kendall Estate Agent
Jan 23, 2020
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Thanks so much for taking the time to leave your review, it really is appreciated and we are so pleased you think we have an amazing team! We think so too! ...

“Richard Kendall Ossett...”

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Jan 18,2020
Minithumbup
Trish
By: 'Jackie Milner'
Jan 18,2020
0 people found
this helpful
Having negligible experience of selling a home, I approached Richard Kendall's premises with some trepidation. No need to worry - the process was clearly explained - in stages - as we progressed. The preliminary visit for valuation and subsequent marketing were conducted in a proficient ...
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By: Richard Kendall Estate Agent
Jan 21, 2020
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What an absolute brilliant 5 star review for Trish. Thank you so much for taking the time out to leave your extremely kind words of your positive experience in selling your home. ...

“Mandy is fab !...”

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Jan 17,2020
Minithumbup
Mandy
By: 'kaye hall'
Jan 17,2020
0 people found
this helpful
Mandy is fab and deserves an award, she is proactive, always cheery even in stressful times, nothing is too much trouble and she always took my calls or range me back promptly. I have worked in Customer service for many years and I am very ...
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By: Richard Kendall Estate Agent
Jan 21, 2020
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What a lovely review of Mandy at the Ossett office, her personality really does come across in her work. Thank you for the 5 stars. ...

“Excellent service...”

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Jan 16,2020
Minithumbup
Mandy
By: 'Darren Thornton'
Jan 16,2020
0 people found
this helpful
Thankyou all at the ossett branch for all the hard work in selling our home, especially Mandy Bennett. She was in regular contact giving us updates and advice and felt she went above and beyond making the whole process as stress free as possible....
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By: Richard Kendall Estate Agent
Jan 16, 2020
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Thank you for leaving a 5* review for Mandy at our Ossett office and we are so pleased to read that you was happy the service ...

“Excellent service...”

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Jan 16,2020
Minithumbup
By: 'Darren Thornton'
Jan 16,2020
0 people found
this helpful
Thankyou all at the ossett branch for all the hard work in selling our home, especially Mandy Bennett. She was in regular contact giving us updates and advice and felt she went above and beyond making the whole process as stress free as possible....
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“I would definitely recommended Richard Kendal......”

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Jan 15,2020
Minithumbup
Mandy
Trish
By: 'Jill Northrop'
Jan 15,2020
0 people found
this helpful
I would definitely recommended Richard Kendall Estate Agents. The Ossett branch sold my house and dealt with the house we bought. They took all stress out of the process. Ensuring that everything was dealt with professionally and efficiently. Both Mandy and Trish kept us updated ...
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By: Richard Kendall Estate Agent
Jan 15, 2020
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Thank you for leaving your comments regarding the service you received from Mandy and Trish at our Ossett office. We are so pleased everything ran smoothly for both your sale and purchase. ...

“Sellers of Dewsbury property...”

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Jan 14,2020
Minithumbup
Mandy
By: 'Phil Brock'
Jan 14,2020
0 people found
this helpful
Throughout the sale process Mandy was helpful and supportive. Communication was excellent and we were kept up to speed all the time despite being out of the UK for a large part of the process making it quite painless for us. Thank you....
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By: Richard Kendall Estate Agent
Jan 15, 2020
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Thank you so much for taking the time to leave your review, it really is appreciated. ...

“Buying / selling...”

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Dec 23,2019
Minithumbup
By: 'Roy Knight'
Dec 23,2019
0 people found
this helpful
We dealt with the Ossett office when We sold our three bedroom property and moved into an apartment and can't thank them enough,nothing was too much trouble,they kept us up to date all throughout the process. From putting our home on the market ...
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By: Richard Kendall Estate Agent
Dec 30, 2019
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Thank you for leaving a lovely review of the team at our Ossett office, it sounds like we generated quite a lot of interest in your property and we are so pleased we were able to achieve a purchase so quickly for you. All the best in your new apartment and happy new year. ...

“Happy Buy-To-Let sellers....”

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Dec 23,2019
Minithumbup
Mandy
Melanie
By: 'Mark Holroyd'
Dec 23,2019
0 people found
this helpful
As busy buy-to-let owners Richard Kendall have been invaluable in helping us to sell our property especially as we have busy day jobs. Mandy Bennett has done a great job of keeping us informed and by chasing up potential buyers to get feedback. Mandy is ...
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By: Richard Kendall Estate Agent
Dec 30, 2019
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Thank you so much for the kind review of Mandy and its so pleasing to read that from your experience you will happily use Richard Kendall Estate Agent again. Mandy has been with us for many years and we never tire of reading about how pleasant people find her. ...

“Excellent service, wouldn't go with anyone else...”

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Dec 23,2019
Minithumbup
Mandy
By: 'Mrs Rachel Beardsmore'
Dec 23,2019
0 people found
this helpful
Selling a property is rarely straightforward and we were very grateful to have Mandy's support to guide us through the process. Her communication skills were excellent and she kept us fully informed at all times, going above and beyond to help us progress the sale. ...
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By: Richard Kendall Estate Agent
Dec 30, 2019
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Thank you for taking the time to leave a review for Mandy and we are happy to read we were able to assist in completing before Christmas. May we take this opportunity to also wish you a happy new year. ...

“Ossett team...”

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Dec 22,2019
Minithumbup
Suzanne
Donna
By: 'Joanne Wilson'
Dec 22,2019
0 people found
this helpful
The team at Ossett have been professional from the start, but we were particularly impressed with the service from Donna and Suzanne who were very helpful when we were dealing with some issues from the solicitor. They liaised with us on a regular basis, and ...
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By: Richard Kendall Estate Agent
Dec 30, 2019
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Thank you for taking the time out to leave such a great review of Suzanne and Donna. Its so pleasing to read that you found them professional and helpful throughout your sale. ...

“I felt very confident with Kendall's handling......”

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Dec 20,2019
Minithumbup
Melanie
By: 'Stephen Huyshe-Shires'
Dec 20,2019
0 people found
this helpful
I felt very confident with Kendall's handling the sale of the property. Melanie was always helpful, on the ball with price and marketability and helped us to a successful sale....
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By: Richard Kendall Estate Agent
Dec 20, 2019
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Thank you for your great review. ...

“Mandy was excellent...”

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Dec 19,2019
Minithumbup
Mandy
By: 'Abigail Hudson'
Dec 19,2019
0 people found
this helpful
Mandy was excellent and always kept in touch! I am a first time buyer so i was very confused about a lot of stuff but Mandy always helped and put me at ease! Now i will be leaving in my first home for Christmas!...
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By: Richard Kendall Estate \/gent
Dec 19, 2019
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Thank you for your review and all the best in your new home. ...

“Melanie, Mandy and the team have looked after......”

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Dec 18,2019
Minithumbup
Mandy
Melanie
By: 'Gary Roberts'
Dec 18,2019
0 people found
this helpful
Melanie, Mandy and the team have looked after my part exchange sales for many years and I am very happy with the service they provide. They are very attentive and great with updates and contract chasing. Highly reccommend....
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“Melanie and her team in Ossett did a great jo......”

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Dec 16,2019
Minithumbup
Melanie
By: 'Matt Taylor'
Dec 16,2019
0 people found
this helpful
Melanie and her team in Ossett did a great job throughout. They managed the whole process well. Would highly recommend....
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By: Richard Kendall Estate Agent
Dec 17, 2019
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Thank you for your review. ...

“They managed the whole process well. Melanie ......”

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Dec 16,2019
Minithumbup
Melanie
By: 'Matt Taylor'
Dec 16,2019
0 people found
this helpful
They managed the whole process well. Melanie and her team in Ossett did a great job throughout. Would highly recommend....
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“I cannot thank Mandy enough for the help and ......”

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Dec 12,2019
Minithumbup
Mandy
By: 'Fran Langford'
Dec 12,2019
0 people found
this helpful
I cannot thank Mandy enough for the help and support she gave me in the sale of mum's house. She kept me in the loop at all times, making the sale less stressful. All the staff are so friendly and I felt that I could ...
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By: Richard Kendall Estate Agent
Dec 12, 2019
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Thank you for leaving Mandy such a lovely review and we will pass it on to Mandy and the others within the Ossett office. Thank you. ...

“Excellent service...”

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Dec 09,2019
Minithumbup
Mandy
By: 'Alex Young'
Dec 09,2019
0 people found
this helpful
Very good customer service. Kept updating me on a weekly basis and helping with any questions I had. Would highly recommend. Thank you...
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By: Richard Kendall Estate Agent
Dec 10, 2019
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Thank you for leaving a 5 * review for Mandy at our Ossett office and also for the recommendation. ...

“This was my first time purchasing a property ......”

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Dec 04,2019
Minithumbup
Suzanne
Donna
By: 'Mr Mitchell'
Dec 04,2019
0 people found
this helpful
This was my first time purchasing a property and i would certainly recommend Richard Kendall. They provided valuable advice throughout for a first time buyer. The completion suffered from a long and unexpected delay through no fault of Richard Kendall but both Suzanne and Donna ...
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By: Richard Kendall Estate Agent
Dec 05, 2019
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Thank you for a 5* review of Suzanne and Donna. Congratulations on purchasing your first home. ...
Staff picture Mandy
(95)
Staff picture Melanie
(92)
Staff picture Suzanne
(37)
Staff picture Donna
(21)
Staff picture Trish
(8)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
5 Station Road
Ossett
WF5 8AB

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:57 AM 06/01/2020 by allAgents

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Richard Kendall Estate Agent

Branch - Ossett, WF5