In brief: distant, unhelpful, slow, dismissive and committed only to money, not to the landlords or the tenants.
- We had to wait over 6 months to have a dripping tap fixed.
- We had to mend our gas fire ourselves as they had not done anything at all despite several requests and it being winter.
- They do not return phone calls or emails when they say... ever.
- They blame each other, change job titles to avoid admitting fault and pass you around in circles to delay doing anything.
- They charg...
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Comment on agent fees
Bad. Every opportunity to eke money out of tenants, Martin & Co will take. When it came to the references from them for us to move, they withheld them from our prospective next letting agent until our outrageous £25 fee had cleared in their account and then they made a farce of it, not answering calls and delaying the whole process to the point we were extremely close to losing the property we needed the references for.
- Block Management
- Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees
% accuracy of agent's valuations
Price range of properties reviewed
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Awards won by Martin & Co, Dover CT16 1PT