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    Jon Johnston
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    Tim Pacey
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No description for branch.
Foxtons

1-2 Trinity Gate, Epsom Road Guildford
Surrey
GU1 3JQ

01483 400 000

Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Huge thanks to Ryan and Greg for their above-and-beyond support with a very complicated transaction (comprising three lawyers directly - one specialist, as well as a freeholder's solicitor. Their knowledge and experience meant that the sale was dealt with extremely efficiently; I am certain that it would otherwise have taken a lot longer and would have incurred significant additional cost. Much appreciated again guys....
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Comment on agent fees
Good pricing for experienced people.
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
We moved from a flat to a detached house and made it happen by great help from Foxtons and particularly Michael Chamberlain of Guildford office. He negotiated the price for us to be able to afford buying the house, and furthermore he regularly (usually weekly and sometimes more frequently) tracked the entire process with all involved parties, from us (as purchasers), vendors, other agents and solicitors for making sure that process never pauses. He acted very quickly in resolving problems in a f...
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Was this helpful? Yes
Nov 30,2015
Minithumbdown
By:
Nov 30,2015
1 people found
this helpful
Unprofessional, pushy, rude and will do bare minimum or NOTHING for you for their huge fee. Had only a few hours to view flats as we were coming in for just the day from London and gave very specific direction on what we required - furnished, off-street parking, and certain appliances. Were shown unfurnished units with no parking and without the appliances we required. Ended up wanting a place they showed us, but as they told us it was furnished and it ended up not being, we ended up spending th...
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What agent could do to change your mind?
- Researched the properties they were showing us as clients and verifying that they suited all of our specific requests and needs. - Arranged for someone to be at the property on move-in day, as promised. - Not TELL us when you will be arranging viewings, but to ASK and to work with our schedules. - Be kind, courteous and professional. If someone treats us with respect, we respond with respect. And vice versa.
Comment on agent fees
Overpriced for the complete lack of service we received. Quick to take money, but no time put into giving us custom service or any service at all after money was given.
Was this helpful? Yes
Oct 17,2015
Minithumbdown
By:
Oct 17,2015
1 people found
this helpful
I have been renting out my property in Guildford for around 10 years, during that time I have used Foxtons, Heart, Gascoigne Pees and Townends. Of all of these Foxtons on the other hand are by far the worst There...
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Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
1 people found
this helpful
The staff were very efficient; the first viewer came the day after the property was put on the market. Since the property is listed, prospective buyers had a number of questions; both Greg and Ryan were efficient in passing on the requests from the viewers. The office was also open at convenient times....
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Comment on agent fees
Quite high but the service was very good.
Was this helpful? Yes
Oct 15,2015
Minithumbup
By:
Oct 15,2015
0 people found
this helpful
Overall, selling my house has been extremely stressful! I am sure this is not unusual, but Ryan Dowd gathered early on that I like to be kept up to date and has been brilliant about communicating with me all the way through the process. He has been particularly good over the lengthy stage waiting to exchange, managing to keep me calm when I was getting extremely frustrated! His ability to stay calm and retain his sense of humour has been most appreciated!...
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Was this helpful? Yes
Oct 02,2015
Minithumbup
By:
Oct 02,2015
0 people found
this helpful
Foxtons were very fast in getting people round to view the property and were fast and efficient in letting me know what prospective buyers thought of the place. Foxtons managed to get an offer for me within the first week of going to market. Unfortunately, this buyer fell through, but Foxtons managed to find another buyer for the full asking price within days of the original buyer falling through. Foxtons were also pro-active in chasing solicitors on both sides, resulting in a fast exchange and...
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Jul 19,2015
Minithumbdown
By:
Jul 19,2015
0 people found
this helpful
I contacted Foxtons in the hunt for a rental house as they are a big name in the industry. I had very specific requirements and a limited budget but had my afternoon wasted viewing properties that were too expensive or not relevant. Waste of time and unprofessional....
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What agent could do to change your mind?
Listen to your clients!
Was this helpful? Yes
Jun 25,2015
Minithumbup
By:
Jun 25,2015
2 people found
this helpful
Harvey, was always in touch enquiring about my property search and I knew he was sincerely concerned about how far I have gone and also with consideration on my budgets, his telephone manners are also exceptional. I would recommend Foxton anytime, anywhere...Thanks for your service...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
By:
Apr 23,2015
0 people found
this helpful
I needed to move flats due to an ongoing divorce and business pressures, so a difficult and stressful time. The staff at Foxtons were all friendly, very efficient and clearly willing to help. It goes along way to have smiling, knowledgeable people taking the strain out of the process. A great job and I recommend them....
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Was this helpful? Yes
Feb 10,2015
Minithumbup
By:
Feb 10,2015
0 people found
this helpful
We moved to Guilford from Italy, and arranged everything form Italy. We were extremely lucky that Tom Jennings handled our rent. He has been our saving grace. We found a few people not particularly helpful in Foxtons Guilford, but, in the end, we had a great experience because of Tom: any time we had a problem or wanted some advice, we walked to his office and the problem was solved. I believe that our experience in Guilford would have been quite different had we not met Tom. So ranking of Tom i...
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Was this helpful? Yes
Dec 19,2014
Minithumbup
By:
Dec 19,2014
0 people found
this helpful
From start to finish Ryan Dowd at Foxtons was communicative, efficient and a pleasure to deal with. I would highly recommend to anyone considering purchasing a property. In particular we were given a wealth of information about the process, the area and the type of property. Very impressed at how hard Ryan worked throughout to make sure everything progressed as fast as possible....
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Was this helpful? Yes
May 23,2014
Minithumbup
By:
May 23,2014
0 people found
this helpful
I had a very disappointing meeting with another estate agent who brought us to see a very shoddy house. As a family we were looking for a family home, close to town with off road parking and good access to public transport. I called Foxtons and was put through to Tom Jennings. From the start he really impressed me, he took the time to listen to and understand our needs. He reassured me that he had properties to suit our requirements. He made appointments for us to see the properties, even comin...
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Was this helpful? Yes
Sep 14,2013
Minithumbup
By:
Sep 14,2013
0 people found
this helpful
Tom was very professional, friendly and courteous. He took time to show us around the two properties and pro-actively suggested another property we could be interested in that had just come on to the market. He was patient and respectful, and showed genuine care and interest....
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Was this helpful? Yes
Aug 27,2013
Minithumbdown
By:
Aug 27,2013
8 people found
this helpful
Foxtons were the managing agent of our property. The agents themselves who we dealt with before moving in were lovely and helpful but as soon as we were in the house the \'central property management office\' was in charge and boy were they anything but nice and helpful. Foxtons were painfully slow to fix anything (one of the main showers was unusable for 3 months meaning all tenants had to shower in the basement room en-suite), toilets overflowed and backed up and all the blame was put on us. ...
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What agent could do to change your mind?
When moving out made the transition period less stressful and given us the correct procedure so that they wouldnt spend the next 3 months hounding us daily and issuing threats to attend court to obtain money not owed to them. I am not alone in this complaint, so many people I know from that area have had varying issues with Foxtons. I wouldnt recommend Foxtons to a homeless person.
Was this helpful? Yes
Jul 02,2013
Minithumbup
By:
Jul 02,2013
0 people found
this helpful
We have been very pleased with the level of professional service we have received from Foxtons\' office in Guildford, so far. They are exactly how you would hope a lettings agency would be, professional, helpful and friendly. We dealt mainly with Tom Jennings, who handled our viewings, application and moving in very smoothly and quickly. We found Tom efficient, always on hand to answer any questions, punctual, accommodating and very helpful in our dealings. A big thank you to him, he is defini...
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Was this helpful? Yes
Apr 20,2013
Minithumbup
By:
Apr 20,2013
0 people found
this helpful
Some estate agents talk the talk; even better ones walk the walk. Foxtons at Guildford RUNยขรขโ€šยฌร‚ยฆยขรขโ€šยฌร‚ยฆยขรขโ€šยฌร‚ยฆยขรขโ€šยฌร‚ยฆ.marathons. Our house was not an easy sell, in an already slow market; Christopher Howard and James Bowden along with the whole courteous team were tenacious, persevering and determined in finishing the job properly. Our ex-local authority home was treated like Buckingham Palace, and being vacant we had no worries at all that they would ever be i...
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Was this helpful? Yes
Feb 02,2013
Minithumbup
By:
Feb 02,2013
0 people found
this helpful
Tim has been completely professional in all of his dealings with our property! He has found us great tenants and kept us informed at every stage of the proceedings. Because of Tim we would certainly continue to use Foxtons!...
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Was this helpful? Yes
Nov 22,2012
Minithumbup
By:
Nov 22,2012
1 people found
this helpful
We cannot praise manager Tim and his team at Foxtons Guildford highly enough. They recently sold our house in a period of 9 weeks from start to completion, with well over 20 viewings and 3 offers. Their marketing skills of the property were excellent. They combined just the right amount of professionalism with approachability and we would highly recommend the Guildford team and special thanks to Tim, Chris, James, Nick and Ellie. 19 November 2012...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ189,950
  • Max: ยฃ599,950

Letting
  • Min: ยฃ0
  • Max: ยฃ0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 6 2 6 0 2 0 0 1
Jon Johnston - upload your photo Jon Johnston
3 reviews

About Jon No description set View full profile
Tim Pacey - no image available Tim Pacey
Lettings Manager
6 reviews

About Tim No description set View full profile
Divyesh Bhanderi - upload your photo Divyesh Bhanderi
2 reviews

About Divyesh No description set View full profile
Christopher Howard - upload your photo Christopher Howard
2 reviews

About Christopher No description set View full profile
James Boyden - upload your photo James Boyden
1 reviews

About James No description set View full profile
Seb  - upload your photo Seb
2 reviews

About Seb No description set View full profile
Tom Jennings - upload your photo Tom Jennings
5 reviews

About Tom No description set View full profile
Laura Jull - upload your photo Laura Jull
4 reviews

About Laura No description set View full profile
Jose Bailao - no image available Jose Bailao
Lettings Negotiator
6 reviews

About Jose 10 years of Foxtons Experience Best Lettings Agent View full profile
Shaun Bailey - no image available Shaun Bailey
Sales Manager
44 reviews

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Ryan Dowd - upload your photo Ryan Dowd
6 reviews

About Ryan No description set View full profile
Harvey  - upload your photo Harvey
2 reviews

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Greg Nickson - upload your photo Greg Nickson
3 reviews

About Greg No description set View full profile
Kari Kemp - upload your photo Kari Kemp
1 reviews

About Kari No description set View full profile
Greg Boxer - upload your photo Greg Boxer
11 reviews

About Greg No description set View full profile
Harvey O'Donnell - upload your photo Harvey O'Donnell
0 reviews

About Harvey No description set View full profile
Rachel Hodson - upload your photo Rachel Hodson
1 reviews

About Rachel No description set View full profile
Harvey O'Donnell - upload your photo Harvey O'Donnell
1 reviews

About Harvey No description set View full profile
Michael Chamberlain - upload your photo Michael Chamberlain
1 reviews

About Michael No description set View full profile

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Last updated at 3:37 PM 03/12/2015 by allAgents

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Last updated at 3:37 PM 03/12/2015 by allAgents

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