“Unprofessional, pushy, rude and will do bare minimum or NOTHING ......”
1 Star Review
Nov 30,2015
By:
'Horrendous'
Nov 30,2015
Branch: Guildford, 1-2 Trinity Gate, Epsom Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU1
Branch: Guildford, 1-2 Trinity Gate, Epsom Road
Lettings (as a Tenant)
Postcode: GU1
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Unprofessional, pushy, rude and will do bare minimum or NOTHING for you for their huge fee. Had only a few hours to view flats as we were coming in for just the day from London and gave very specific direction on what we required - furnished, off-street parking, and certain appliances. Were shown unfurnished units with no parking and without the appliances we required. Ended up wanting a place they showed us, but as they told us it was furnished and it ended up not being, we ended up spending thousands of pounds to get furniture in the place (moving for job so very little time). Ridiculous waste of time! Foxtons arranged for a move in date but never showed up to move us in and give us a key. Mover had to leave it took so long to get someone to help and we had to move in ourselves. Moved into a place with no hot water/heat and a million other problems with nightmare landlord. Finally moving out from this horrible place and they have about 5 different agents harassing and threatening with contract wording about viewing the unit. Absolutely horrendous group of people that I would avoid at all costs!!!
What agent could do to change your mind?
- Researched the properties they were showing us as clients and verifying that they suited all of our specific requests and needs.
- Arranged for someone to be at the property on move-in day, as promised.
- Not TELL us when you will be arranging viewings, but to ASK and to work with our schedules.
- Be kind, courteous and professional. If someone treats us with respect, we respond with respect. And vice versa.
Attached Filesnbsp;
Comment on agent fees
Overpriced for the complete lack of service we received. Quick to take money, but no time put into giving us custom service or any service at all after money was given.
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