Finders Keepers - St Clements, Oxford, OX4

7 reviews 2/5 rating
  • 50% valuation accuracy
  • 28% recommend
  • 25% fee satisfaction
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    Carol Tidy-Stevens
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    Kiran Isaac
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    Adrian
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    Tom Bonafoux
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Finders Keepers

27 St. Clements St Clements, Oxford
Oxfordshire
OX4 1AB

01865 200012
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Aug 01,2017
Minithumbdown
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Tom Bonafoux
By: 'V Unhappy'
Aug 01,2017
2 people found
this helpful
WALK AWAY NOW if you can - Inflexible agency that treat tenants like children. They want students to que up all night to get a property is inhumane and they rush students into signing up. They are very slow to make any repairs and are extremely unfriendly and unhelpful. Tom made the whole check-out process a nightmare, trying to charge for damage that was there are the start of the tenancy. WALK AWAY NOW !!...
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By: Victoria Lyall
Aug 01, 2017
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Hi there, I'm sorry to hear that you have been unhappy with your recent experience; our intention is not to be unhelpful or to treat tenants like children. Our check-out process is based on the inventory which is signed by the tenant at the start of the tenancy and so unless items are marked as damaged then I'm afraid it is reasonable to assume that the damage was caused during the tenancy. If you would like to discuss this matter further you could email me (victoria.lyall@finderskeepers.co.uk) ...
Oct 27,2016
Minithumbup
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Adrian
By: 'The Legend'
Oct 27,2016
0 people found
this helpful
It is always a joy to phone up and hear the cheerful voice of Adrian who immediately sounds delighted to hear from me! It is inevitable when letting a property that not everything can go smoothly but with Finders Keepers their consummate professionalism ensures even crises are hand,ed with no fuss. Brilliant staff, brilliant service....
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Comment on agent fees
The fees are well worth the peace of mind which comes from knowing tenants will be well-served and my investment is being protected.
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Oct 13,2016
Minithumbdown
By: 'An'
Oct 13,2016
2 people found
this helpful
Inflexible and treat tennants like children. Unreasonable requirements of tennants. Slow to make repairs. Unfriendly and unhelpful. Try to rush people into signing up to tennancies....
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Comment on agent fees
Not cheap
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By: Victoria Lyall
Oct 13, 2016
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Hi there, I was surprised to read your review as this is absolutely not how we intend to treat tenants. Could you email me a little more detail around your experience (victoria.lyall@finderskeepers.co.uk) so that we can address your issues with any relevant staff members? Thanks, Victoria Lyall (Marketing Manager) ...
Jun 09,2014
Minithumbdown
By: 'M.E'
Jun 09,2014
2 people found
this helpful
When we first tried to sort our house they took ages to send it through and then rushed us (gave us the very maximum of a week) to get everything back which was difficult as it was during a time I was not in the country but they were not leaning on this. On multiple occasions they have taken my rent out twice from my account despite me pointing this out the first time it happened. I was backpacking on one time and had limited Internet and very limited access to phones. I emailed and got housemat...
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What agent could do to change your mind?
Charge way to high for deposit. Expect us to pay way too much to tidy the house etc afterwards before we can get money back... We are students and cannot afford this!
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May 05,2014
Minithumbup
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Adrian
By: 'Alexis'
May 05,2014
0 people found
this helpful
Adrian was very easy to work with. He responded to emails and phone calls within a day or so. The rental was fairly straightforward since the owner lived three doors down, so I tended to deal with the owner more than Adrian. When I need something Adrian was very prompt and courteous....
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Dec 07,2012
Minithumbdown
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Carol Tidy-Stevens
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Kiran Isaac
By: 'Oxford tenant'
Dec 07,2012
6 people found
this helpful
Finders Keepers main aim seems to be to extract every last possible bit of money from their tenants as possible. They understand nothing about customer service - and are only motivated by grabbing your cash. They charge huge fees for absolutely everything and extracting your deposit from them in tact at end of your tenancy is virtually impossible. The spotlessly cleaned apartment we left (we hired professional cleaners) was still subject to spurious cleaning charges! The flat we rented fro...
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Oct 25,2012
Minithumbdown
By: 'Anna'
Oct 25,2012
4 people found
this helpful
Me and my fiancee were looking for a flat or house to rent recently. We are new to Oxford, just moved in from London. We are foreigners, BUT legal to work in UK, employed full time with a documented history of 6 years of employment and rental with no breaks in UK. We\'ve visited Sommertown branch of Findrs Keepers on a Saturday. We have asked if they had any properties available to rent for up to £1000 bugdet. We were presented with a property that was £200 over our budget and told t...
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Valuation and Fee Performance
25% customers were satisfied with fees 50% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Carol Tidy-Stevens - upload your photo Carol Tidy-Stevens
 1 reviews

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Kiran Isaac - upload your photo Kiran Isaac
 1 reviews

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Adrian - upload your photo Adrian
2 reviews

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Tom Bonafoux - upload your photo Tom Bonafoux
 1 reviews

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Awards won by Finders Keepers, Oxford OX4 1AB

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
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