100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
98% lettings fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ...
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Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Latest Reviews
Featured Review
a
reviewed by 'Mr M Mason'
Featured Review
a
reviewed by 'Alyson'
Featured Review
a
reviewed by 'Andrew'
Featured Review
a
reviewed by 'Abdul'
Featured Review
a
reviewed by 'Kath'
11th Sep 2019
reviewed by 'Graham Ford'
Opening Hours
Address
Castledene Sales & Lettings
12 Blandford Place
Seaham
County Durham
SR7 7EL
01915815709
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £94,000 | £425,000 |
| Lettings | 91% | 98% | £300 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 32 | 2 | 24 | 0 | 2 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Images & Videos
Castledene Sales & Lettings Branches (view all )
Featured Review
a
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
I recently rented a property through Castledene in Seaham and I wanted to take the opportunity to write a review as their service was far superior to that of other agents I viewed with. On the day of the viewing I received a courtesy call ...
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Featured Review
a
Apr 26,2017
Apr 26,2017
0
people found
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I recently used Castledene in Seaham to rent out my property in East Shore village. It was my 1st experience of renting, what was previously my home and understandably I was a little nervous given my lack of knowledge. The staff at Castledene Seaham were ...
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Good
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Featured Review
a
Apr 28,2017
Apr 28,2017
0
people found
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We recently had Castledene Sales & Lettings out to value our property in Seaham for sale and rent as we wanted to weigh up our options. Although we have since decided to stay put I wanted to write a review as I felt their service and ...
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good
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Featured Review
a
Jan 23,2018
Jan 23,2018
3
people found
this helpful
this helpful
I moved from a different agency to Castledene due to several issues I was not happy about. Hannah's communication has been absolutely impeccable, from start to finish! She always goes out of her way to assist with any queries I have. Hannah has always provided ...
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Comment on agent fees
Good (going rate, as every other agent)
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Featured Review
a
May 04,2018
May 04,2018
0
people found
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I haven't had the best experience with my previous letting agent and never felt comfortable speaking to them. The staff at Castle Dene are truly amazing. If I have any questions or issues they answer and rectify ASAP. Hannah has been an absolute star from ...
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Comment on agent fees
Good
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Yes
Sep 11,2019
Sep 11,2019
0
people found
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The Seaham Branch have managed our flat for many years in a very professional way. They keep us fully appraised, sort out any issues with the tenant or the property and make being a distant landlord very easy. A special mention to Jean Pool who ...
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Sep 11,2019
Sep 11,2019
0
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Staff are always happy to help understanding and professional always smiling and make you feel like a valued customer thanks everyone...
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Aug 20,2019
Aug 20,2019
0
people found
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From Mick Faulkner . When I started using Castledene about 3 years ago , the support was very poor, with various Account Managers regularly changing there roles. However, over the last year or so things have improved considerably ,although the account system I still find poor, and very ...
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Jan 08,2019
Jan 08,2019
0
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I used to have some buy to let properties with this branch. In the 2 years I had these, I must have had 5 different account managers. Needless to say this caused a multitude of problems....
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May 29,2018
May 29,2018
0
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I would like to thank all the staff for the help and support and emma and all the rest of the staff...
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Comment on agent fees
Good exellent
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May 21,2018
May 21,2018
0
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Nicola and Stuart have been fantastic with the sale of our home. Always at the end of the phone and very down to earth...
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May 04,2018
May 04,2018
0
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Have been a tenant with this company for almost 3 years and never had a single problem. Always eager to help and deal with enquiries quickly and professionally looking forward to even longer years working together...
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Apr 30,2018
Apr 30,2018
0
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I find Hannah, Emma, Stuart and Lilly to be very informative and helpful every month, with invoices and letting me know condition of Property, also on any repairs or services that need doing. If I don't have a repair/service person for the job they ...
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Comment on agent fees
Very good fair fees applied
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Apr 30,2018
Apr 30,2018
0
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We have been extremely happy with the quick, efficient and pleasant service given to us by both Hannah and Emma...
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Good
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Apr 30,2018
Apr 30,2018
0
people found
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Seaham have managed our property for many years . They have always kept us fully advised and have arranged for work to be done at a competitive price . All the staff have interacted with us and we have received a professional service in all respects . We ...
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Comment on agent fees
Very fair
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Jan 29,2018
Jan 29,2018
0
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Emma has looked after my property since arriving at seaham her service has been second to none and im very confident knowing my property is in safe hands...
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Good
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Yes
Jan 29,2018
Jan 29,2018
0
people found
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I've dealt with Emma for my friend as she has mental health problems and I can honestly say she is the most pleasant girl I've ever spoken to on the phone.anything that's ever gone wrong I've always asked to speak to Emma she goes ...
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Comment on agent fees
Good
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Jan 26,2018
Jan 26,2018
0
people found
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I have only be dealing with Emma for a few months but in that time she has impressed me the way she has dealt with a full property renovation and also the re-letting of a property.
Most importantly Emma is all ways in contact and ...
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Jan 26,2018
Jan 26,2018
1
people found
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Emma is always very helpful knowledgable and quick to reply to any emails or questions regarding my property 20b woods terrace....
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Jan 25,2018
Jan 25,2018
0
people found
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My friend referred Castledene to me as I have some issues with the previous agent which I was not happy about. Hannah contacted me straight away with expertise and professional advice. Without her advice, I really didn't know how to handle my property's issues. Good ...
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Jan 24,2018
Jan 24,2018
0
people found
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Hannah has been a pleasure to deal with, I've rented through Castledene for 2 years and my experience wasn't great to begin with. This has changed since I came into contact with Hannah, she responds to your emails right away even out of hours sometimes. Credit ...
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Dec 01,2017
Dec 01,2017
0
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Emma and Hannah have done a great job - through a difficult situation (tenant failed to pay the rent and went to jail - the system penalises the landlord in this situation - why??) - property now relet. Thanks....
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Comment on agent fees
Fine
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Yes
Dec 01,2017
Dec 01,2017
0
people found
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As a tenant I can rely on Castledene for quick and reliable service. Every time there is a repair needed in my property the girls are quick to get someone out to have a look, very reliable company....
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Comment on agent fees
good
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Yes
Nov 30,2017
Nov 30,2017
0
people found
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I have been using Castledene for over 5 year and recently had a new person, emma and lilly they are both really great and keep me updated. I have used other agents before and feel like the service is nothing compared to what I get at ...
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Comment on agent fees
good
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Nov 30,2017
Nov 30,2017
0
people found
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Brilliant work from the girls as always! they are always doing a fab job on a daily basis looking after my properties. My future properties will certainly be getting passed along to them as my properties now are always well looked after and are in ...
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Comment on agent fees
good
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Yes
Nov 29,2017
Nov 29,2017
0
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Excellent service - they manage my commercial unit very well and I have no issues with them. Get my statements on time...
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Nov 29,2017
Nov 29,2017
0
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Emma has been helping me move from my flat to another property that suits my disability needs. She made things very easy for me to move over smoothly she understood my disability requirements and was very caring in making sure everything was in order for ...
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Comment on agent fees
Ok
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Yes
Nov 29,2017
Nov 29,2017
0
people found
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great service from Castledene I got a viewing quickly and applied and got accepted. they had me referenced and moved in within 2 weeks of viewing and the house is really nice and in nice condition...
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good
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Yes
Nov 29,2017
Nov 29,2017
0
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I had a viewing yesterday with Castledene and I met with stuart who was great. he showed me around and then also gave me the time to have a look around myself personally . I hav since put an application on and I have been dealing ...
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Comment on agent fees
good
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Yes
Nov 29,2017
Nov 29,2017
0
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my property is well looked after through Castledene. I always get my management statements sent on time and always get updates from the girls on the property....
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good
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Emma
(22)
Stuart
(17)
Hannah
(14)
Lilly
(7)
Laura
(2)
Nicola
(1)
No fees information available
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Last updated at 11:31 AM 31/03/2017 by allAgents
Best Letting Agent in SR7 
Best Letting Agent in SR7 
