Castledene Sales & Lettings - Seaham, SR7

5/5 rating 57 reviews
  • 81% valuation accuracy
  • 98% recommend
  • 98% fee satisfaction
  • Staff picture
    Stuart
  • Staff picture
    Emma
  • Staff picture
    Hannah
  • Staff picture
    Lilly
  • Staff picture
    Laura
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    Nicola
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 � a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements Read full description..., you are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Castledene Sales & Lettings

12 Blandford Place Seaham
County Durham
SR7 7EL

01915815709
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Properties for Sale
Properties to Rent

“ The staff was really helpful and polite... ”

May 29,2018
Minithumbup
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Emma
By: 'Trevor bates'
May 29,2018
0 people found
this helpful
I would like to thank all the staff for the help and support and emma and all the rest of the staff...
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Good exellent
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“ House sale... ”

May 21,2018
Minithumbup
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Nicola
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Stuart
By: 'Pamela'
May 21,2018
0 people found
this helpful
Nicola and Stuart have been fantastic with the sale of our home. Always at the end of the phone and very down to earth...
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“ Outstanding service... ”

May 04,2018
Minithumbup
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Hannah
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Emma
By: 'Kath'
May 04,2018
0 people found
this helpful
I haven't had the best experience with my previous letting agent and never felt comfortable speaking to them. The staff at Castle Dene are truly amazing. If I have any questions or issues they answer and rectify ASAP. Hannah has been an absolute star ...
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Comment on agent fees
Good
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“ Fantastic Staff... ”

May 04,2018
Minithumbup
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Emma
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Stuart
By: 'Paul Streener'
May 04,2018
0 people found
this helpful
Have been a tenant with this company for almost 3 years and never had a single problem. Always eager to help and deal with enquiries quickly and professionally looking forward to even longer years working together...
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“ Lettings... ”

Apr 30,2018
Minithumbup
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Stuart
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Emma
By: 'Miranda'
Apr 30,2018
0 people found
this helpful
I find Hannah, Emma, Stuart and Lilly to be very informative and helpful every month, with invoices and letting me know condition of Property, also on any repairs or services that need doing. If I don't have a repair/service person for the job ...
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Comment on agent fees
Very good fair fees applied
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“ Landlord... ”

Apr 30,2018
Minithumbup
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Hannah
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Emma
By: 'CL'
Apr 30,2018
0 people found
this helpful
We have been extremely happy with the quick, efficient and pleasant service given to us by both Hannah and Emma...
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Comment on agent fees
Good
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“ Excellent management and customer service... ”

Apr 30,2018
Minithumbup
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Stuart
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Hannah
By: 'Graham Ford'
Apr 30,2018
0 people found
this helpful
Seaham have managed our property for many years . They have always kept us fully advised and have arranged for work to be done at a competitive price . All the staff have interacted with us and we have received a professional service in all respects . We ...
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Comment on agent fees
Very fair
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Jan 29,2018
Minithumbup
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Emma
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Stuart
By: 'Amanda'
Jan 29,2018
0 people found
this helpful
Emma has looked after my property since arriving at seaham her service has been second to none and im very confident knowing my property is in safe hands...
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Comment on agent fees
Good
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Jan 29,2018
Minithumbup
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Emma
By: 'Bettyboo.'
Jan 29,2018
0 people found
this helpful
I've dealt with Emma for my friend as she has mental health problems and I can honestly say she is the most pleasant girl I've ever spoken to on the phone.anything that's ever gone wrong I've always asked to speak ...
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Comment on agent fees
Good
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Jan 26,2018
Minithumbup
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Emma
By: 'philip'
Jan 26,2018
0 people found
this helpful
I have only be dealing with Emma for a few months but in that time she has impressed me the way she has dealt with a full property renovation and also the re-letting of a property. Most importantly Emma is all ways in contact and ...
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Jan 26,2018
Minithumbup
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Emma
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Emma
By: 'CRAIG'
Jan 26,2018
1 people found
this helpful
Emma is always very helpful knowledgable and quick to reply to any emails or questions regarding my property 20b woods terrace....
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Jan 25,2018
Minithumbup
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Hannah
By: 'Candy'
Jan 25,2018
0 people found
this helpful
My friend referred Castledene to me as I have some issues with the previous agent which I was not happy about. Hannah contacted me straight away with expertise and professional advice. Without her advice, I really didn't know how to handle my property's ...
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Jan 24,2018
Minithumbup
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Hannah
By: 'Lynsey M'
Jan 24,2018
0 people found
this helpful
Hannah has been a pleasure to deal with, I've rented through Castledene for 2 years and my experience wasn't great to begin with. This has changed since I came into contact with Hannah, she responds to your emails right away even out of hours ...
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Jan 23,2018
Minithumbup
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Hannah
By: 'Abdul'
Jan 23,2018
3 people found
this helpful
I moved from a different agency to Castledene due to several issues I was not happy about. Hannah's communication has been absolutely impeccable, from start to finish! She always goes out of her way to assist with any queries I have. Hannah has always ...
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Comment on agent fees
Good (going rate, as every other agent)
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Dec 01,2017
Minithumbup
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Emma
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Hannah
By: 'David Mason'
Dec 01,2017
0 people found
this helpful
Emma and Hannah have done a great job - through a difficult situation (tenant failed to pay the rent and went to jail - the system penalises the landlord in this situation - why??) - property now relet. Thanks....
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Comment on agent fees
Fine
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Dec 01,2017
Minithumbup
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Lilly
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Hannah
By: 'tommy'
Dec 01,2017
0 people found
this helpful
As a tenant I can rely on Castledene for quick and reliable service. Every time there is a repair needed in my property the girls are quick to get someone out to have a look, very reliable company....
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Comment on agent fees
good
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Nov 30,2017
Minithumbup
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Emma
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Lilly
By: 'dee'
Nov 30,2017
0 people found
this helpful
I have been using Castledene for over 5 year and recently had a new person, emma and lilly they are both really great and keep me updated. I have used other agents before and feel like the service is nothing compared to what I get at ...
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Comment on agent fees
good
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Nov 30,2017
Minithumbup
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Lilly
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Emma
By: 'tracey'
Nov 30,2017
0 people found
this helpful
Brilliant work from the girls as always! they are always doing a fab job on a daily basis looking after my properties. My future properties will certainly be getting passed along to them as my properties now are always well looked after and are in ...
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Comment on agent fees
good
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Nov 29,2017
Minithumbup
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Hannah
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Stuart
By: 'Mr Landlord'
Nov 29,2017
0 people found
this helpful
Excellent service - they manage my commercial unit very well and I have no issues with them. Get my statements on time...
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Nov 29,2017
Minithumbup
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Emma
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Emma
By: 'Ms welsh'
Nov 29,2017
0 people found
this helpful
Emma has been helping me move from my flat to another property that suits my disability needs. She made things very easy for me to move over smoothly she understood my disability requirements and was very caring in making sure everything was in order for ...
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Comment on agent fees
Ok
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Nov 29,2017
Minithumbup
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Lilly
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Hannah
By: 'suzanne'
Nov 29,2017
0 people found
this helpful
great service from Castledene I got a viewing quickly and applied and got accepted. they had me referenced and moved in within 2 weeks of viewing and the house is really nice and in nice condition...
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Comment on agent fees
good
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Nov 29,2017
Minithumbup
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Stuart
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Lilly
By: 'remmer'
Nov 29,2017
0 people found
this helpful
I had a viewing yesterday with Castledene and I met with stuart who was great. he showed me around and then also gave me the time to have a look around myself personally . I hav since put an application on and I have been dealing ...
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Comment on agent fees
good
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Nov 29,2017
Minithumbup
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Lilly
By: 'jan'
Nov 29,2017
0 people found
this helpful
my property is well looked after through Castledene. I always get my management statements sent on time and always get updates from the girls on the property....
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Comment on agent fees
good
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Nov 28,2017
Minithumbdown
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Laura
By: 'Joseph Peter'
Nov 28,2017
0 people found
this helpful
Honest, reliable and fast service provided in letting our property. Highly recommend. Laura kept us punctually informed off status from application to move in. Excellent service...
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Comment on agent fees
Good
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Nov 27,2017
Minithumbup
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Emma
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Laura
By: 'Mrs G Batey'
Nov 27,2017
0 people found
this helpful
Miss Wilkinson had always been an extremely polite and well mannered young lady. She has always dealt with my requirements promptly and to a very high standard....
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Comment on agent fees
good
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Nov 27,2017
Minithumbup
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Stuart
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Stuart
By: 'N.maine'
Nov 27,2017
0 people found
this helpful
Iv just brought me property on the market with Emma to rent. She approached me after having worked with her in the past with her previous agent. As expected she gave me a first class service and found me a suitable tenant almost immediately. She ...
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Comment on agent fees
Good
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Nov 24,2017
Minithumbup
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Emma
By: 'LizM'
Nov 24,2017
0 people found
this helpful
Emma has looked after my property since she arrived at Seaham. Her property knowledge is second to none and is always more than helpful. I'm very happy knowing my portfolio is in capable hands....
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Comment on agent fees
Good
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Nov 24,2017
Minithumbup
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Lilly
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Hannah
By: 'Joanne Cloves'
Nov 24,2017
1 people found
this helpful
I have worked with five letting agencies over the years but Castledene estate agents really are head and shoulders above the rest. I had the pleasure of dealing with Hannah and Lilly who were very informative and in my opinion are a credit to Castledene, ...
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Comment on agent fees
Good
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Nov 03,2017
Minithumbup
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Stuart
By: 'Hannah/Hope Stokoe'
Nov 03,2017
0 people found
this helpful
Very imformative and helpful. Everyone communicated very well with us and everything was very quick and ran smoothly i would reccomend this agent and tell people to use them...
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Comment on agent fees
good
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Nov 01,2017
Minithumbup
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Hannah
By: 'Simon'
Nov 01,2017
0 people found
this helpful
Currently renting from castle view , took me two weeks to get moved in excellent service , communication is vital to me as I own a business , good polite friendly staff , great clean presentable office Done exactly what they said they would 5 star rating...
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Comment on agent fees
Great
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Areas covered
  • SR7 0
  • DH5
  • SR7 7
  • DH5 0
  • SR7 8
  • DH5 9
  • SR7 9
  • DH6
  • SR8
  • DH6 2
  • SR8 3
  • SR2
  • SR2 0
  • SR3
  • SR3 2
  • SR7
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £94,000
  • Max: £425,000

Letting
  • Min: £0
  • Max: £94,000

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 1 23 0 2 0 0 0 1 0
Staff picture Stuart
(17)

Staff picture Emma
(22)

Staff picture Hannah
(14)

Staff picture Lilly
(7)

Staff picture Laura
(2)

No image available Nicola
(1)

Fees

No fees set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 31/03/2017 by allAgents

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Opening hours


  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 12:00
  • Sunday: Closed

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