100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ...
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Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Latest Reviews
Featured Review
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reviewed by 'Mr'
Featured Review
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reviewed by 'Alyson'
Featured Review
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reviewed by 'Andrew'
Featured Review
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reviewed by 'Abdul'
Featured Review
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reviewed by 'Kath'
26th Nov 2020
reviewed by 'Paul'
Opening Hours
Address
Castledene Sales & Lettings
12 Blandford Place
Seaham
County Durham
SR7 7EL
01915815709
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £34,000 | £425,000 |
| Lettings | 89% | 97% | £300 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 2 | 28 | 1 | 2 | 0 | 2 | 0 | 1 | 1 |
Areas covered
- SR7 0
- DH5
- SR7 7
- DH5 0
- SR7 8
- DH5 9
- SR7 9
- DH6
- SR8
- DH6 2
- SR8 3
- SR2
- SR2 0
- SR3
- SR3 2
- SR7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
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Castledene Sales & Lettings Branches (view all )
Featured Review
a
Apr 25,2017
Apr 25,2017
1
people found
this helpful
this helpful
I recently rented a property through Castledene in Seaham and I wanted to take the opportunity to write a review as their service was far superior to that of other agents I viewed with. On the day of the viewing I received a courtesy call ...
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Featured Review
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Apr 26,2017
Apr 26,2017
0
people found
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I recently used Castledene in Seaham to rent out my property in East Shore village. It was my 1st experience of renting, what was previously my home and understandably I was a little nervous given my lack of knowledge. The staff at Castledene Seaham were ...
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Good
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Featured Review
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Apr 28,2017
Apr 28,2017
1
people found
this helpful
this helpful
We recently had Castledene Sales & Lettings out to value our property in Seaham for sale and rent as we wanted to weigh up our options. Although we have since decided to stay put I wanted to write a review as I felt their service and ...
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good
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Featured Review
a
Jan 23,2018
Jan 23,2018
3
people found
this helpful
this helpful
I moved from a different agency to Castledene due to several issues I was not happy about. Hannah's communication has been absolutely impeccable, from start to finish! She always goes out of her way to assist with any queries I have. Hannah has always provided ...
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Comment on agent fees
Good (going rate, as every other agent)
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Featured Review
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May 04,2018
May 04,2018
0
people found
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I haven't had the best experience with my previous letting agent and never felt comfortable speaking to them. The staff at Castle Dene are truly amazing. If I have any questions or issues they answer and rectify ASAP. Hannah has been an absolute star from ...
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Comment on agent fees
Good
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Nov 26,2020
Nov 26,2020
0
people found
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I was a client with Castledene sales and lettings, Seaham for five years and I have to say their certainly the best ive experianced, Always friendly polite and helpful and will be a big miss. Thanks to all the staff with a very special thank ...
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Oct 29,2020
Oct 29,2020
0
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I bought a house through Julia at Castledene and I have to say you couldn't expect a better service. From initial enquiry through to exchange and completion Julia and her colleagues were quick, friendly and efficient. After finding out my requirements she presented the ideal ...
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Aug 13,2020
Aug 13,2020
4
people found
this helpful
this helpful
The branch is very unprofessional.
Me and my partner arranged a viewing with the agency and it was cancelled with no upfront contact. Got to the house after driving 50miles, phoned the company and got 'I'm sorry the viewing got cancelled.' We received no ...
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Jul 27,2020
Jul 27,2020
0
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When people exceed your expectations credit it due. During an unprecidented time, Julia handled the negotiation of the purchase of my property with skill and a truely remarkable level of efficiency. She had clearly primed the vendor to expect an offer and with enviable multi-tasking ...
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May 20,2020
May 20,2020
0
people found
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Fantastic! I'm so grateful and overwhelmed at how friendly the staff are and how quickly they managed to deal with me getting a house, thank you so much...
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Comment on agent fees
Good!
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Feb 12,2020
Feb 12,2020
0
people found
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Well well well still trying to let the house jack built 28 wear street well the house has been tidied up to look good repair work not been done including leak in kitchen will take forever to get work done house not worth the money or ...
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Feb 11,2020
Feb 11,2020
2
people found
this helpful
this helpful
I am new to the lettings market, and purchased my first property through Castledene Seaham, who now will manage the let. The staff have been extremely helpful, and very professional, with a special mention to Jean and Julia.
I am looking forward to a lasting ...
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Feb 12, 2020
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Thankyou John ...
Feb 11,2020
Feb 11,2020
1
people found
this helpful
this helpful
Excellent service - Having relocated To the North East recently the team at Castledene Seaham (specifically Jean) have enabled a smooth and effortless transition by communicating openly and often as well as allowing frequent visits to the property, normally on short notice and during the ...
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Oct 29,2019
Oct 29,2019
0
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I was very happy with all the help in getting a property the zero deposit scheme is fantastic as it helps me get things with money that would have been sat there till I moved again very. straightforward no hassle very happy...
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Sep 11,2019
Sep 11,2019
1
people found
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The Seaham Branch have managed our flat for many years in a very professional way. They keep us fully appraised, sort out any issues with the tenant or the property and make being a distant landlord very easy. A special mention to Jean Pool who ...
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Sep 11,2019
Sep 11,2019
0
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Staff are always happy to help understanding and professional always smiling and make you feel like a valued customer thanks everyone...
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Aug 20,2019
Aug 20,2019
1
people found
this helpful
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From Mick Faulkner . When I started using Castledene about 3 years ago , the support was very poor, with various Account Managers regularly changing there roles. However, over the last year or so things have improved considerably ,although the account system I still find poor, and very ...
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Jan 08,2019
Jan 08,2019
1
people found
this helpful
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I used to have some buy to let properties with this branch. In the 2 years I had these, I must have had 5 different account managers. Needless to say this caused a multitude of problems....
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May 29,2018
May 29,2018
0
people found
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I would like to thank all the staff for the help and support and emma and all the rest of the staff...
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Comment on agent fees
Good exellent
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May 21,2018
May 21,2018
0
people found
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Nicola and Stuart have been fantastic with the sale of our home. Always at the end of the phone and very down to earth...
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May 04,2018
May 04,2018
0
people found
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Have been a tenant with this company for almost 3 years and never had a single problem. Always eager to help and deal with enquiries quickly and professionally looking forward to even longer years working together...
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Apr 30,2018
Apr 30,2018
0
people found
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I find Hannah, Emma, Stuart and Lilly to be very informative and helpful every month, with invoices and letting me know condition of Property, also on any repairs or services that need doing. If I don't have a repair/service person for the job they ...
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Comment on agent fees
Very good fair fees applied
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Apr 30,2018
Apr 30,2018
0
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We have been extremely happy with the quick, efficient and pleasant service given to us by both Hannah and Emma...
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Comment on agent fees
Good
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Apr 30,2018
Apr 30,2018
0
people found
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Seaham have managed our property for many years . They have always kept us fully advised and have arranged for work to be done at a competitive price . All the staff have interacted with us and we have received a professional service in all respects . We ...
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Comment on agent fees
Very fair
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Jan 29,2018
Jan 29,2018
0
people found
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Emma has looked after my property since arriving at seaham her service has been second to none and im very confident knowing my property is in safe hands...
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Comment on agent fees
Good
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Jan 29,2018
Jan 29,2018
0
people found
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I've dealt with Emma for my friend as she has mental health problems and I can honestly say she is the most pleasant girl I've ever spoken to on the phone.anything that's ever gone wrong I've always asked to speak to Emma she goes ...
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Good
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Jan 26,2018
Jan 26,2018
0
people found
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I have only be dealing with Emma for a few months but in that time she has impressed me the way she has dealt with a full property renovation and also the re-letting of a property.
Most importantly Emma is all ways in contact and ...
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Jan 26,2018
Jan 26,2018
1
people found
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Emma is always very helpful knowledgable and quick to reply to any emails or questions regarding my property 20b woods terrace....
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Jan 25,2018
Jan 25,2018
0
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My friend referred Castledene to me as I have some issues with the previous agent which I was not happy about. Hannah contacted me straight away with expertise and professional advice. Without her advice, I really didn't know how to handle my property's issues. Good ...
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Jan 24,2018
Jan 24,2018
0
people found
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Hannah has been a pleasure to deal with, I've rented through Castledene for 2 years and my experience wasn't great to begin with. This has changed since I came into contact with Hannah, she responds to your emails right away even out of hours sometimes. Credit ...
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Emma
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Stuart
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Hannah
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Lilly
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Laura
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Nicola
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:31 AM 31/03/2017 by allAgents
Best Overall Agent in Seaham 
