• Stuart Hutchinson
    Stuart Hutchinson
  • Sophie Carr
    Sophie Carr
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 � a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements Read full description..., you are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Castledene Sales & Lettings

12 Blandford Place Seaham
County Durham
SR7 7EL

01915815709
May 11,2017
Minithumbup
By: 'Susan Bennett'
May 11,2017
0 people found
this helpful
I have recently moved into a property which I was very nervous about, CastleDene provided excellent customer care during a difficult time, thank you...
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May 06,2017
Minithumbup
By: 'Mr Connolly'
May 06,2017
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this helpful
Impeccable service. I have dealt with letting agents for over 10 years on my various rental properties and I can safely say that Lindsey and her team are among the best....
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Comment on agent fees
Reasonable, transparent and fair.
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Apr 30,2017
Minithumbup
Sophie Carr
By: 'J. L'
Apr 30,2017
0 people found
this helpful
I have been using Castledene Seaham for a number of years now to find me a tenant each time my property comes empty. Castledenes service has always been second to none. They work with me each step of the way ensuring I am kept fully informed and have always served me well in finding me a good tenant each time. I have more recently used the to carry out property understand what I am looking for and ensure they cater for my every need for...
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Apr 28,2017
Minithumbup
By: 'Andrew'
Apr 28,2017
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this helpful
We recently had Castledene Sales & Lettings out to value our property in Seaham for sale and rent as we wanted to weigh up our options. Although we have since decided to stay put I wanted to write a review as I felt their service and professionalism was second to none. Unlike some of the other agents we had out, Castledene were prompt, friendly, professional & knowledgeable. Should we decide to move in the future we would definitely use Castledene and would not hesitate to recommend t...
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Comment on agent fees
good
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Apr 28,2017
Minithumbup
Sophie Carr
By: 'Sarah'
Apr 28,2017
0 people found
this helpful
I have been renting my property out in Seaham through Castledene for around 5 year now and during that time I've had very few issues and any issues I have had have been dealt with effectively and efficiently by the staff at Castledene. I hear lots of bad things about agents but I'm pleased to say this has not been my experience with Castledene....
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Comment on agent fees
Good
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Apr 27,2017
Minithumbup
By: 'D Wood'
Apr 27,2017
0 people found
this helpful
I have recently moved into a property in Seaham. It is our first property together. I am really satisfied with the amount of information given and service provided from the team....
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Apr 27,2017
Minithumbup
Stuart Hutchinson
By: 'D Taylor'
Apr 27,2017
0 people found
this helpful
I have recently moved into a property with Castledene and I am very happy with all of the help they have given me from viewing the property to moving in....
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Apr 26,2017
Minithumbup
Sophie Carr
By: 'Alyson'
Apr 26,2017
0 people found
this helpful
I recently used Castledene in Seaham to rent out my property in East Shore village. It was my 1st experience of renting, what was previously my home and understandably I was a little nervous given my lack of knowledge. The staff at Castledene Seaham were really supportive in holding my hand throughout the whole experience. I was kept well informed at all stages and given direction where needed on potential tenants etc. The staff there were not only professional but I also felt like I was dea...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Sophie Carr
By: 'Scott'
Apr 25,2017
0 people found
this helpful
I have been a tenant of Castledene Seaham for around 3 years now and have always found their service to be second to none, their staff are friendly and professional and nothing is too much to ask. I have a dedicated Property Manager so I am not passed from pillar to post as I've found with other agents in the past. I would have no hesitation in recommending Castledene to all of my friends and family....
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Comment on agent fees
good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Sophie Carr
Stuart Hutchinson
By: 'Mr M Mason'
Apr 25,2017
0 people found
this helpful
I recently rented a property through Castledene in Seaham and I wanted to take the opportunity to write a review as their service was far superior to that of other agents I viewed with. On the day of the viewing I received a courtesy call to confirm the time, the process of what I could expect at the viewing was fully explained to me so I understood what the next steps were. The man (Stuart) who showed me around was really professional and patient with me during the viewing. Once I applied I ...
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Apr 25,2017
Minithumbup
Sophie Carr
By: 'Philip'
Apr 25,2017
0 people found
this helpful
Castledene only look after one of my properties but when there was a problem with a tenant they dealt with it very quickly and efficiently. Evicting a tenant is a minefield and when this happened with a previous agent I was left to sort this out myself. In this instance Sophie and Lindsey handled everything and kept me well informed, I could not have been happier the way they handled a very difficult situation....
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Comment on agent fees
Industry norm.
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Apr 22,2017
Minithumbup
By: 'G Stammers'
Apr 22,2017
0 people found
this helpful
Rented out my property with Castledene and had a great experience. Great tenants and no issues. Statements received each month with no surprises....
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Comment on agent fees
Clear and transparent
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Apr 20,2017
Minithumbup
Sophie Carr
By: 'Mrs LC'
Apr 20,2017
0 people found
this helpful
The team at Castledene are very helpful and are always on hand to help with any questions I have about my rental property. I found this company very unique when moving my tenant in as I had the say on pretty much everything so I knew exactly who was moving into my home! Fees are competitive and good value for money....
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Apr 19,2017
Minithumbup
Stuart Hutchinson
By: 'Great Company'
Apr 19,2017
0 people found
this helpful
Castledene have been so helpful when I have been looking for an apartment. Lindsey has helped me with arranging viewings and also giving me all the information required. Upon viewing a property in Gray Court Stuart was very friendly. Would highly recommend this Estate Agents to anybody looking for a new home....
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Apr 14,2017
Minithumbup
By: 'M Metcalfe'
Apr 14,2017
0 people found
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I've dealt with Castledene in Seaham for a number of years now and I can not fault them one bit. Always there if you need help, and always polite and courteous on the phone. An absolute pleasure to deal with....
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Apr 14,2017
Minithumbup
Stuart Hutchinson
By: 'Deb L'
Apr 14,2017
0 people found
this helpful
Stuart always deals with any queries regarding the property promptly and professionally. Providing honest and up to date feedback when necessary....
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Apr 13,2017
Minithumbup
Sophie Carr
By: 'Lynne'
Apr 13,2017
0 people found
this helpful
I wish all people involved in the property sector were as helpful as the people at Castledene. They kept in contact throughout the process working within tight time constraints. They acted as the liaison with third parties when we couldn't do so much whilst trying to fit everything during working hours. Thank you!...
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Apr 13,2017
Minithumbup
Sophie Carr
By: 'Danni'
Apr 13,2017
0 people found
this helpful
Castledene have done an excellent job in selling my house quickly and at an excellent price. From the initial valuation through to photography and advertisement, everything went extremely smoothly and to timescale. From the first day of being on the market viewers have been shown the property. Would definitely advise using Castledene if you want to sell your property quickly!...
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Apr 10,2017
Minithumbup
Sophie Carr
By: 'J.R535'
Apr 10,2017
0 people found
this helpful
I have no issues with the Seaham branch as my letting agent and I have used them for a number of years. The staff are very friendly and responsive with any requests or inquiries I have. They all have a very good knowledge of the business and no task is a chore for them. As an accidental Landlord, they have definitely guided me in the right direction and I am sure they will continue to do so with my property! thanks guys...
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Apr 07,2017
Minithumbup
By: 'JASmith'
Apr 07,2017
0 people found
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Great person to work with, helpful, informative, and overall a how good service from Castledene Seaham. Nothing is too much trouble from a Landlord's point of view. Statements are on time including the monies owed with clear statements. We would recommend this company to anyone and especially dealing with Lindsey who knows the letting market....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 07,2017
Minithumbup
Stuart Hutchinson
By: 'Graham Ford'
Apr 07,2017
0 people found
this helpful
I have had my property managed for several years and the team in Seaham have done a highly professional job. I live in the South West and rarely visit but I always have complete faith that everything is in order and my tenants are receiving a good service. They are responsive when work needs completing and I have no hesitationin recommending them to any prospective landlord or indeed tenant.,...
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Comment on agent fees
The fees are competitive and I definitely feel good value for the service I receive.
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Apr 04,2017
Minithumbup
Sophie Carr
By: 'MD'
Apr 04,2017
0 people found
this helpful
Excellent customer service. Always on the phone whenever needed. Quick response from any inquiry that I have made as a current customer....
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Comment on agent fees
Competitive pricing. I don't think they are the cheapest agent out there but you can tell from the service why that is.
Was this helpful? Yes
Areas covered
  • SR7 0
  • DH5
  • SR7 7
  • DH5 0
  • SR7 8
  • DH5 9
  • SR7 9
  • DH6
  • SR8
  • DH6 2
  • SR8 3
  • SR2
  • SR2 0
  • SR3
  • SR3 2
  • SR7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 7 0 1 0 0 0 0 0
Stuart Hutchinson Stuart Hutchinson
Accompanied Viewer
5 reviews

About Stuart No description set View full profile
Sophie Carr Sophie Carr
Portfolio Manager
11 reviews

About Sophie No description set View full profile

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Fees

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Last updated at 11:31 AM 31/03/2017 by allAgents

Complaints Procedure

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Last updated at 11:31 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Seaham SR7 7EL

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