• Claire Mullan
    Claire Mullan
  • Georgia Fulcher
    Georgia Fulcher
  • Toni Harrison
    Toni Harrison
  • Heike Miller
    Heike Miller
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    Ms Clair Mullan
Welcome to Castledene Sales and Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development and training, meaning you can rest assured that whatever your property requirements, y Read full description...ou are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management and Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

Easington Business Centre, Seaside Lane Easington
County Durham
SR8 3LJ

0191 527 4000


Properties for sale
Properties for rent
Dec 21,2017
Minithumbup
Heike Miller
By: 'Brennan Tennant'
Dec 21,2017
0 people found
this helpful
This is a review for castledene but more specifically for a wonderful lady, Heike Miller, who has been so helpful, empathetic and upfront that she has gone a long way to restoring my faith in human nature. She has listened to any issues ive had and acted to resolve them quickly, and has shown real concern for my situation, even putting her hand in her own purse to relieve me of some my stress. Donated a brand new mountain bike, which I now can use when I go back to work, which has put my mind a...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2017
Minithumbup
Toni Harrison
Heike Miller
By: 'Js clearance services'
Dec 07,2017
0 people found
this helpful
I'm a contractor for Castledene I have to say find all the girls in the office very good at there jobs realy good communication and they solve any issues asap hope to carry on working with this branch...
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Nov 29,2017
Minithumbup
Heike Miller
Georgia Fulcher
By: 'Denny'
Nov 29,2017
0 people found
this helpful
Castledene are a great company to deal with. ALL of the staff are helpful , happy ,knowledgeable and very welcoming to landlords, tenants and contractors alike. Their customer service is second to none....
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Comment on agent fees
seem very fair and by far the most competitive
Was this helpful? Yes
Nov 28,2017
Minithumbup
Toni Harrison
By: 'Andy'
Nov 28,2017
0 people found
this helpful
Toni has been amazing, she booked me a viewing when it was suitable for me and even helped me fill in an application form, she has been a great help if I need anything... she puts her heart and soul in to all her work... thank you so much...
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Nov 28,2017
Minithumbup
Toni Harrison
Toni Harrison
By: 'Antnich'
Nov 28,2017
0 people found
this helpful
Having used the services of Castledene for around four and a half years now, I'd happily recommend any of the staff from the Easington office for their kindness, courtesy and professionalism. I singled Toni out specifically because she has been my main point of contact with my landlady. You can always depend on Toni to check out any queries you might have and come back with the answers as soon as practically possible. She'll always get back to you, either by phone or email, as soon as...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2017
Minithumbup
Georgia Fulcher
By: 'landlord'
Nov 28,2017
0 people found
this helpful
Georgia has been very efficient in the management of our property. She is always friendly and helpful and responds quickly to any queries. We are very happy with her approach and work....
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Nov 27,2017
Minithumbup
Georgia Fulcher
By: 'Charles'
Nov 27,2017
0 people found
this helpful
I have dealt with many letting agents in the past as a private tenant and Georgia at Castledene is by far one of the best I have dealt with. She is friendly, helpful and does whatever she can to assist with any problems no matter how difficult they are....
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Comment on agent fees
Fees were within the price range I expected them to be.
Was this helpful? Yes
Nov 27,2017
Minithumbup
Georgia Fulcher
By: 'Charles'
Nov 27,2017
0 people found
this helpful
I have dealt with many letting agents in the past as a private tenant and Georgia at Castledene is by far one of the best I have dealt with. She is friendly, helpful and does whatever she can to assist with any problems no matter how difficult they are....
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Comment on agent fees
Fees were within the price range I expected them to be.
Was this helpful? Yes
Nov 27,2017
Minithumbup
Heike Miller
Toni Harrison
By: 'Aaron and Logan Γ°ΕΈΛœβ€”'
Nov 27,2017
0 people found
this helpful
me and my 5 year old son has a lovely space to make loads memories thanks to heike Top women And thanks to Toni I phoned on Saturday to let them no would pay my rent the following week as I had to buy cooker and washing machine totally understandable and really present to talk to what a lovely bunch of staff very helpful and very kind don't no what I would of done with owt there help and support along the way in finding me such a nice house 🏡 Big mazzive thank you to both...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 27,2017
Minithumbup
Toni Harrison
By: 'Lisa'
Nov 27,2017
0 people found
this helpful
Toni has been amazing, she has helped me though thick and thin, listened to my troubles and helped me get on my feet and finding me a perfect home for me and my children, she has a heart of gold and is very understanding, I really hope she is my point of contact while at this home, she always rings me back when promised and helps me with any payments or paperwork I need to carry out... amazing staff and thank you for making me happy again......
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Was this helpful? Yes
Nov 25,2017
Minithumbup
Toni Harrison
By: 'Natalie'
Nov 25,2017
1 people found
this helpful
Excellent customer service everytime I've had dealings with this branch. I have spoken to Toni on several occasions. She has always helped me, been very polite and professional, if she could not deal with my problem there and then she's always rang me back or got back in touch with me as she had promised. I would highly recommend Castledene....
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Nov 25,2017
Minithumbup
Toni Harrison
By: 'ragon'
Nov 25,2017
1 people found
this helpful
Would highly recommend toni she was helpful in everything I needed to now with the property great customer service thanks...
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Nov 21,2017
Minithumbup
Heike Miller
By: 'Rick J.'
Nov 21,2017
0 people found
this helpful
I had a problem as I locked myself out of my home, and contacted Heike to help me out, and got on the case straight away, and got a locksmith to help ,and get me back into my house. Thank you Heike for your help. Cheers....
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Comment on agent fees
The fees were excellent. A lot less than I expected. Spot on.
Was this helpful? Yes
Nov 20,2017
Minithumbup
Georgia Fulcher
By: 'V Tinkler'
Nov 20,2017
0 people found
this helpful
Georgia is very helpful, prompt in coming back to me on queries and always keeps me up to date on any issues which great. I would definitely recommend Castledene as I'm very happy with the service they provide....
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Nov 17,2017
Minithumbup
Ms Clair Mullan
By: 'Mr Raja'
Nov 17,2017
0 people found
this helpful
Ms Clair Mullan has given me great satisfaction in the way of resolving difficult issues....Absolutely a marvelous experience working with her...in my capacity as a landlord. I would highly recommend Castledene Lettings and estate agents to choose the company for letting's or Investment purposes. Truly happy. Mr Raja...Landlord....
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Comment on agent fees
Very Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Toni Harrison
By: 'Sam'
Nov 17,2017
0 people found
this helpful
Very polite and always willing to help with any questions i have. Quick on any problems solving them within 24 hours. Willing to go the extra mile to ensure happy....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 16,2017
Minithumbup
Georgia Fulcher
By: 'Khaleel'
Nov 16,2017
0 people found
this helpful
My portfolio has been handled by Georgia for the past year I believe I had problems with one of the properties where a builder let me down very badly. Georgia tried very hard to find suitable builders for me but in the end I came from London to do the work myself. I had many questions which she was able to answer and met me at the house at short notice before I had to leave. Very supportive and helpful, has taken on board the double glazing company. Thanks Georgia....
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Comment on agent fees
Very good, as they do listen to my concerns.
Was this helpful? Yes
Nov 16,2017
Minithumbup
Georgia Fulcher
By: 'Ray Armstrong'
Nov 16,2017
0 people found
this helpful
I have a couple of houses from our portfolio managed by Castledene. If I have had any issues regardless of which branch I am dealing with I know Georgia will sort it. I hope the MD of Castledene reads my review and aim to get other branches up to the level of service Georgia's branch delivers. A real asset to the business....
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Comment on agent fees
The fees are market rates, i would consider moving some of my other houses if there was a more attractive discount
Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'Ignatius carrasco'
Nov 15,2017
0 people found
this helpful
Top notch customer service. Prompt reply to queries. Excellent product knowledge. Polite ,kind,courteous. Reliable. Could not remember full name of sara as well. The Staff are an asset to castlebene...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Heike Miller
By: 'Carole Dawson'
Nov 15,2017
0 people found
this helpful
I have dealt with Heike over the last few months and have always found her to be extremely helpful, efficient, knowledgeable and patient. Nothing seems to be too much trouble. A real pleasure to speak to her....
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Comment on agent fees
Absolutely fine
Was this helpful? Yes
Nov 15,2017
Minithumbup
Georgia Fulcher
By: 'Natalie'
Nov 15,2017
0 people found
this helpful
Excellent service everytime ive dealt with this branch in particular Georgia. Always helped me and always got back in touch with me as promised. Would recommend to anyone!...
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Nov 14,2017
Minithumbup
Toni Harrison
By: 'Manali'
Nov 14,2017
0 people found
this helpful
Very helpful agent. Very kind and reasonable price. Can recoomend any one. They have nice property for rent. Haapy with the service....
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Comment on agent fees
Good
Was this helpful? Yes
May 14,2017
Minithumbup
Claire Mullan
By: 'KC'
May 14,2017
0 people found
this helpful
I have no prior experience of being a landlord so was really nervous when I first contacted Castledene, my nerves quickly disappeared when I spoke to Claire though, she explained everything thoroughly and answered all of my questions. The service Claire has given me was exceptional, I have complete trust in her....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
May 13,2017
Minithumbup
Claire Mullan
By: 'Louise'
May 13,2017
0 people found
this helpful
Claire has recently taken over the management of my portfolio from initially managing it myself, I am really happy with how things have been managed her communication and service has been fantastic...
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May 13,2017
Minithumbup
Caroline Ryan
By: 'Karen'
May 13,2017
0 people found
this helpful
I have been a tenant with Castledene for just over a year now and can honestly say I've had no problems what so ever. The service we have had has always been really good and we can't fault it. Nothing is to much trouble for the staff and they are so helpful. I would highly recommend Castledene to anyone looking to rent or buy a house....
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Was this helpful? Yes
May 13,2017
Minithumbup
Caroline Ryan
By: 'Henry'
May 13,2017
1 people found
this helpful
Castledene have always been my go to people for renting out my houses. My personal portfolio manager is Caroline which I am very happy with the service she provides. Her knowledge within her job is second to none and I am confident she will always gave me honest and correct information. I recommend Castledene to all other landlords that surround me...
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Caroline Ryan
Toni Harrison
By: 'SR Gas and Heating'
May 11,2017
0 people found
this helpful
I have worked with Castledene since August and find all office staff first and foremost professional, friendly and down to earth....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2017
Minithumbup
Toni Harrison
By: 'Rose'
May 10,2017
0 people found
this helpful
Toni took over the management of my (3 property) portfolio approx. 12 months ago, and during that time I have been absolutely delighted with her work. She is very proactive in that she responds quickly and efficiently to landlord and tenants requests and is solution focused when faced with a challenge. She is also a pleasure to deal with! Toni's management of my 'difficult' property has been utterly superb. During its 18 month void period, this property has certainly presented us with very pa...
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Comment on agent fees
Good value for money!
Was this helpful? Yes
May 10,2017
Minithumbup
Georgia Fulcher
By: 'Chrissy'
May 10,2017
0 people found
this helpful
Big thankyou to castle dene . And Georgia and her team.have helped me from start to finish moving into my renting house . I would highly recommend . Thank you again.Γ°ΕΈΛœβ‚¬...
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Comment on agent fees
Very good
Was this helpful? Yes
May 04,2017
Minithumbup
Claire Mullan
By: 'Dave C'
May 04,2017
0 people found
this helpful
The help I have had from Claire and the management of my property for the last two years has been first class. Claire is always on hand with help and advice and any problems have been dealt with for me with no fuss. I hope that Claire continues to help me look after my property for many years to come. I would not hesitate to recommend Claire in the future....
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Comment on agent fees
Excellent, reasonable fees.
Was this helpful? Yes
Areas covered
  • SR8 1
  • SR8 3
  • SR8 5
  • SR8 2
  • SR8 4
  • DH6 2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£26,000
  • Max: Β£65,000

Letting
  • Min: Β£0
  • Max: Β£65,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 0 22 0 4 0 3 0 5 0
Claire Mullan Claire Mullan
Branch Manager
8 reviews

About Claire No description set View full profile
Georgia Fulcher Georgia Fulcher
Portfolio Manager
14 reviews

About Georgia No description set View full profile
Toni Harrison Toni Harrison
Portfolio Manager
19 reviews

About Toni No description set View full profile
Heike Miller Heike Miller
Portfolio Manager
6 reviews

About Heike No description set View full profile
Ms Clair Mullan - upload your photo Ms Clair Mullan
1 reviews

About Ms No description set View full profile

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Last updated at 11:32 AM 31/03/2017 by allAgents

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Last updated at 11:32 AM 31/03/2017 by allAgents

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