• Claire Mullan
    Claire Mullan
  • Georgia Fulcher
    Georgia Fulcher
  • Toni Harrison
    Toni Harrison
  • Heike Miller
    Heike Miller
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    Ms Clair Mullan
Welcome to Castledene Sales and Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development and training, meaning you can rest assured that whatever your property requirements, y Read full description...ou are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management and Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

Easington Business Centre, Seaside Lane Easington
County Durham
SR8 3LJ

0191 527 4000
Nov 21,2017
Minithumbup
Heike Miller
By: 'Rick J.'
Nov 21,2017
0 people found
this helpful
I had a problem as I locked myself out of my home, and contacted Heike to help me out, and got on the case straight away, and got a locksmith to help ,and get me back into my house. Thank you Heike for your help. Cheers....
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Comment on agent fees
The fees were excellent. A lot less than I expected. Spot on.
Was this helpful? Yes
Nov 20,2017
Minithumbup
Georgia Fulcher
By: 'V Tinkler'
Nov 20,2017
0 people found
this helpful
Georgia is very helpful, prompt in coming back to me on queries and always keeps me up to date on any issues which great. I would definitely recommend Castledene as I'm very happy with the service they provide....
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Was this helpful? Yes
Nov 17,2017
Minithumbup
Ms Clair Mullan
By: 'Mr Raja'
Nov 17,2017
0 people found
this helpful
Ms Clair Mullan has given me great satisfaction in the way of resolving difficult issues....Absolutely a marvelous experience working with her...in my capacity as a landlord. I would highly recommend Castledene Lettings and estate agents to choose the company for letting's or Investment purposes. Truly happy. Mr Raja...Landlord....
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Comment on agent fees
Very Good
Was this helpful? Yes
Nov 16,2017
Minithumbup
Georgia Fulcher
By: 'Khaleel'
Nov 16,2017
0 people found
this helpful
My portfolio has been handled by Georgia for the past year I believe I had problems with one of the properties where a builder let me down very badly. Georgia tried very hard to find suitable builders for me but in the end I came from London to do the work myself. I had many questions which she was able to answer and met me at the house at short notice before I had to leave. Very supportive and helpful, has taken on board the double glazing company. Thanks Georgia....
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Comment on agent fees
Very good, as they do listen to my concerns.
Was this helpful? Yes
Nov 16,2017
Minithumbup
Georgia Fulcher
By: 'Ray Armstrong'
Nov 16,2017
0 people found
this helpful
I have a couple of houses from our portfolio managed by Castledene. If I have had any issues regardless of which branch I am dealing with I know Georgia will sort it. I hope the MD of Castledene reads my review and aim to get other branches up to the level of service Georgia's branch delivers. A real asset to the business....
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Comment on agent fees
The fees are market rates, i would consider moving some of my other houses if there was a more attractive discount
Was this helpful? Yes
Nov 15,2017
Minithumbup
By: 'Ignatius carrasco'
Nov 15,2017
0 people found
this helpful
Top notch customer service. Prompt reply to queries. Excellent product knowledge. Polite ,kind,courteous. Reliable. Could not remember full name of sara as well. The Staff are an asset to castlebene...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Heike Miller
By: 'Carole Dawson'
Nov 15,2017
0 people found
this helpful
I have dealt with Heike over the last few months and have always found her to be extremely helpful, efficient, knowledgeable and patient. Nothing seems to be too much trouble. A real pleasure to speak to her....
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Comment on agent fees
Absolutely fine
Was this helpful? Yes
Nov 15,2017
Minithumbup
Georgia Fulcher
By: 'Natalie'
Nov 15,2017
0 people found
this helpful
Excellent service everytime ive dealt with this branch in particular Georgia. Always helped me and always got back in touch with me as promised. Would recommend to anyone!...
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Nov 14,2017
Minithumbup
Toni Harrison
By: 'Manali'
Nov 14,2017
0 people found
this helpful
Very helpful agent. Very kind and reasonable price. Can recoomend any one. They have nice property for rent. Haapy with the service....
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Comment on agent fees
Good
Was this helpful? Yes
May 14,2017
Minithumbup
Claire Mullan
By: 'KC'
May 14,2017
0 people found
this helpful
I have no prior experience of being a landlord so was really nervous when I first contacted Castledene, my nerves quickly disappeared when I spoke to Claire though, she explained everything thoroughly and answered all of my questions. The service Claire has given me was exceptional, I have complete trust in her....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
May 13,2017
Minithumbup
Claire Mullan
By: 'Louise'
May 13,2017
0 people found
this helpful
Claire has recently taken over the management of my portfolio from initially managing it myself, I am really happy with how things have been managed her communication and service has been fantastic...
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May 13,2017
Minithumbup
Caroline Ryan
By: 'Karen'
May 13,2017
0 people found
this helpful
I have been a tenant with Castledene for just over a year now and can honestly say I've had no problems what so ever. The service we have had has always been really good and we can't fault it. Nothing is to much trouble for the staff and they are so helpful. I would highly recommend Castledene to anyone looking to rent or buy a house....
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May 13,2017
Minithumbup
Caroline Ryan
By: 'Henry'
May 13,2017
1 people found
this helpful
Castledene have always been my go to people for renting out my houses. My personal portfolio manager is Caroline which I am very happy with the service she provides. Her knowledge within her job is second to none and I am confident she will always gave me honest and correct information. I recommend Castledene to all other landlords that surround me...
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Caroline Ryan
Toni Harrison
By: 'SR Gas and Heating'
May 11,2017
0 people found
this helpful
I have worked with Castledene since August and find all office staff first and foremost professional, friendly and down to earth....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2017
Minithumbup
Toni Harrison
By: 'Rose'
May 10,2017
0 people found
this helpful
Toni took over the management of my (3 property) portfolio approx. 12 months ago, and during that time I have been absolutely delighted with her work. She is very proactive in that she responds quickly and efficiently to landlord and tenants requests and is solution focused when faced with a challenge. She is also a pleasure to deal with! Toni's management of my 'difficult' property has been utterly superb. During its 18 month void period, this property has certainly presented us with very pa...
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Comment on agent fees
Good value for money!
Was this helpful? Yes
May 10,2017
Minithumbup
Georgia Fulcher
By: 'Chrissy'
May 10,2017
0 people found
this helpful
Big thankyou to castle dene . And Georgia and her team.have helped me from start to finish moving into my renting house . I would highly recommend . Thank you again.Γ°ΕΈΛœβ‚¬...
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Comment on agent fees
Very good
Was this helpful? Yes
May 04,2017
Minithumbup
Claire Mullan
By: 'Dave C'
May 04,2017
0 people found
this helpful
The help I have had from Claire and the management of my property for the last two years has been first class. Claire is always on hand with help and advice and any problems have been dealt with for me with no fuss. I hope that Claire continues to help me look after my property for many years to come. I would not hesitate to recommend Claire in the future....
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Comment on agent fees
Excellent, reasonable fees.
Was this helpful? Yes
May 03,2017
Minithumbup
Claire Mullan
By: 'Mr Mac'
May 03,2017
0 people found
this helpful
Claire has personally helped me with transferring my property portfolio over from a different agent who I have not been happy with. The transfer has been smooth and efficient and I am really impressed with the service I have received since the transfer. I would highly recommend Castledene to all landlords....
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Comment on agent fees
Excellent transfer fees for the quality of service
Was this helpful? Yes
May 02,2017
Minithumbup
By: 'John'
May 02,2017
0 people found
this helpful
I've dealt with Callum for about a year now and can't thank him enough - goes above and beyond even helps me project manage my refurbishments so that I can get a tenant in quickly....
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Was this helpful? Yes
May 02,2017
Minithumbup
Toni Harrison
By: 'House Medics'
May 02,2017
0 people found
this helpful
I have worked with castledene for over a year, find all office staff first and foremost professional friendly down to earth can not find fault with any of them. Would recommend this company all day every day. The House Medics Team....
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Comment on agent fees
Good
Was this helpful? Yes
May 02,2017
Minithumbup
Toni Harrison
Claire Mullan
By: 'Jammydodger'
May 02,2017
0 people found
this helpful
Good level of service at all times, communication very good, all monies paid expeditiously, staff I have dealt with most helpful and polite, would happily use again ....
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Comment on agent fees
Fees very competitive compared to other companies with same are of expertise.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Georgia Fulcher
Claire Mullan
By: 'Jon Fox'
Apr 25,2017
0 people found
this helpful
Being a Landlord of a number of properties in the County Durham area for nearly 10 years I will not hesitate to use Castledene again. I found them the moment I walked into their offices to the day they moved my tenant in very polite and very professional. They kept me updated on all prospective tenants and were only a phone call or email away if I had any queries. A big thank you to Claire and her team....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Caroline Ryan
By: 'Mr Barnard'
Apr 21,2017
0 people found
this helpful
I have worked alongside Caroline for the last couple of months to which she has managed my properties efficiently and effectively, she ensured I was kept up to date at all times even when the news wasn't always fantastic which is to be expected in some cases. I would recommend Castledene to any of my friends I know that are looking to Invest or rent out properties as the whole process has been smooth sailing from start to finish and I hope to have a long happy relationship with Castledene in t...
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Apr 17,2017
Minithumbup
By: 'Sam'
Apr 17,2017
0 people found
this helpful
I was looking at selling my house and spoke with Callum. It was a nice change speaking to someone who didn't give me the usual 'estate agent' drivel! He was honest with the valuation of my property and the best strategy to go for. Thank you for been honest if I decide to sell anymore of my properties I will certainly use you again!...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
By: 'WD'
Apr 13,2017
0 people found
this helpful
Just want to say a massive thank you to Callum for helping me build my portfolio. I have dealt with other companies and individuals before and all they care about is getting their commison. Callum gives honest advice and genuinely wants you to be happy with the deal first before you commit to it. There are a lot of sharks out there and thankfully by dealing with Callum he's stopped me getting bit!...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
Georgia Fulcher
Caroline Ryan
By: 'Stephanie'
Apr 13,2017
0 people found
this helpful
Great agency managed to answer all relevant questions Dealt with any worries I have of moving into my own property...
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Claire Mullan
By: 'Gemma'
Apr 12,2017
0 people found
this helpful
Castledene have helped me from start to finish of my renting process. They have got back to me quickly with all questions answered correctly and in detail. It has been my first rental property and Castledene made it easy and stress free for me. Would definitely recommend!...
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Was this helpful? Yes
Apr 11,2017
Minithumbup
By: 'Sharron & Richard'
Apr 11,2017
0 people found
this helpful
We have used Castledene to sell our property and our contact has been Callum. I can't thank Callum enough, his is very honest and has genuinely had our best interests at heart, we really can't thank him enough!...
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Was this helpful? Yes
Apr 10,2017
Minithumbup
By: 'Genette'
Apr 10,2017
0 people found
this helpful
I bought a house through Castledene and can't thank Callum enough. He kept me updated through out and was always chasing the solicitors to get the purchase through to work with my timescale. Thank you!...
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Was this helpful? Yes
Apr 07,2017
Minithumbup
Claire Mullan
Toni Harrison
By: 'Happy Customer'
Apr 07,2017
0 people found
this helpful
I find Toni very professional and efficient. i recently transferred from another management company and i am now getting a superior service....
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Comment on agent fees
Slightly expensive
Was this helpful? Yes
Areas covered
  • SR8 1
  • SR8 3
  • SR8 5
  • SR8 2
  • SR8 4
  • DH6 2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£26,000
  • Max: Β£65,000

Letting
  • Min: Β£0
  • Max: Β£65,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 0 11 0 4 0 3 0 4 0
Claire Mullan Claire Mullan
Branch Manager
8 reviews

About Claire No description set View full profile
Georgia Fulcher Georgia Fulcher
Portfolio Manager
10 reviews

About Georgia No description set View full profile
Toni Harrison Toni Harrison
Portfolio Manager
11 reviews

About Toni No description set View full profile
Heike Miller Heike Miller
Portfolio Manager
2 reviews

About Heike No description set View full profile
Ms Clair Mullan - upload your photo Ms Clair Mullan
1 reviews

About Ms No description set View full profile

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Last updated at 11:32 AM 31/03/2017 by allAgents

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Last updated at 11:32 AM 31/03/2017 by allAgents

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