• Claire Mullan
    Claire Mullan
  • Callum Conroy
    Callum Conroy
  • Georgia Fulcher
    Georgia Fulcher
  • Caroline Ryan
    Caroline Ryan
  • Toni Harrison
    Toni Harrison
Welcome to Castledene Sales and Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development and training, meaning you can rest assured that whatever your property requirements, y Read full description...ou are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management and Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

Easington Business Centre, Seaside Lane Easington
County Durham
SR8 3LJ

0191 527 4000
May 14,2017
Minithumbup
Claire Mullan
By:
May 14,2017
0 people found
this helpful
I have no prior experience of being a landlord so was really nervous when I first contacted Castledene, my nerves quickly disappeared when I spoke to Claire though, she explained everything thoroughly and answered all of my questions. The service Claire has given me was exceptional, I have complete trust in her....
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Comment on agent fees
Fees were reasonable.
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May 13,2017
Minithumbup
Claire Mullan
By:
May 13,2017
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Claire has recently taken over the management of my portfolio from initially managing it myself, I am really happy with how things have been managed her communication and service has been fantastic...
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May 13,2017
Minithumbup
Caroline Ryan
By:
May 13,2017
0 people found
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I have been a tenant with Castledene for just over a year now and can honestly say I've had no problems what so ever. The service we have had has always been really good and we can't fault it. Nothing is to much trouble for the staff and they are so helpful. I would highly recommend Castledene to anyone looking to rent or buy a house....
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May 13,2017
Minithumbup
Caroline Ryan
By:
May 13,2017
0 people found
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Castledene have always been my go to people for renting out my houses. My personal portfolio manager is Caroline which I am very happy with the service she provides. Her knowledge within her job is second to none and I am confident she will always gave me honest and correct information. I recommend Castledene to all other landlords that surround me...
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Caroline Ryan
Toni Harrison
By:
May 11,2017
0 people found
this helpful
I have worked with Castledene since August and find all office staff first and foremost professional, friendly and down to earth....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2017
Minithumbup
Toni Harrison
By:
May 10,2017
0 people found
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Toni took over the management of my (3 property) portfolio approx. 12 months ago, and during that time I have been absolutely delighted with her work. She is very proactive in that she responds quickly and efficiently to landlord and tenants requests and is solution focused when faced with a challenge. She is also a pleasure to deal with! Toni's management of my 'difficult' property has been utterly superb. During its 18 month void period, this property has certainly presented us with very pa...
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Comment on agent fees
Good value for money!
Was this helpful? Yes
May 10,2017
Minithumbup
Georgia Fulcher
By:
May 10,2017
0 people found
this helpful
Big thankyou to castle dene . And Georgia and her team.have helped me from start to finish moving into my renting house . I would highly recommend . Thank you again.Γ°ΕΈΛœβ‚¬...
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Comment on agent fees
Very good
Was this helpful? Yes
May 04,2017
Minithumbup
Claire Mullan
By:
May 04,2017
0 people found
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The help I have had from Claire and the management of my property for the last two years has been first class. Claire is always on hand with help and advice and any problems have been dealt with for me with no fuss. I hope that Claire continues to help me look after my property for many years to come. I would not hesitate to recommend Claire in the future....
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Comment on agent fees
Excellent, reasonable fees.
Was this helpful? Yes
May 03,2017
Minithumbup
Claire Mullan
By:
May 03,2017
0 people found
this helpful
Claire has personally helped me with transferring my property portfolio over from a different agent who I have not been happy with. The transfer has been smooth and efficient and I am really impressed with the service I have received since the transfer. I would highly recommend Castledene to all landlords....
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Comment on agent fees
Excellent transfer fees for the quality of service
Was this helpful? Yes
May 02,2017
Minithumbup
Callum Conroy
By:
May 02,2017
0 people found
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I've dealt with Callum for about a year now and can't thank him enough - goes above and beyond even helps me project manage my refurbishments so that I can get a tenant in quickly....
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May 02,2017
Minithumbup
Toni Harrison
By:
May 02,2017
0 people found
this helpful
I have worked with castledene for over a year, find all office staff first and foremost professional friendly down to earth can not find fault with any of them. Would recommend this company all day every day. The House Medics Team....
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Comment on agent fees
Good
Was this helpful? Yes
May 02,2017
Minithumbup
Toni Harrison
Claire Mullan
By:
May 02,2017
0 people found
this helpful
Good level of service at all times, communication very good, all monies paid expeditiously, staff I have dealt with most helpful and polite, would happily use again ....
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Comment on agent fees
Fees very competitive compared to other companies with same are of expertise.
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Apr 25,2017
Minithumbup
Georgia Fulcher
Claire Mullan
By:
Apr 25,2017
0 people found
this helpful
Being a Landlord of a number of properties in the County Durham area for nearly 10 years I will not hesitate to use Castledene again. I found them the moment I walked into their offices to the day they moved my tenant in very polite and very professional. They kept me updated on all prospective tenants and were only a phone call or email away if I had any queries. A big thank you to Claire and her team....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Caroline Ryan
By:
Apr 21,2017
0 people found
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I have worked alongside Caroline for the last couple of months to which she has managed my properties efficiently and effectively, she ensured I was kept up to date at all times even when the news wasn't always fantastic which is to be expected in some cases. I would recommend Castledene to any of my friends I know that are looking to Invest or rent out properties as the whole process has been smooth sailing from start to finish and I hope to have a long happy relationship with Castledene in t...
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Apr 17,2017
Minithumbup
Callum Conroy
By:
Apr 17,2017
0 people found
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I was looking at selling my house and spoke with Callum. It was a nice change speaking to someone who didn't give me the usual 'estate agent' drivel! He was honest with the valuation of my property and the best strategy to go for. Thank you for been honest if I decide to sell anymore of my properties I will certainly use you again!...
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Apr 13,2017
Minithumbup
Callum Conroy
By:
Apr 13,2017
0 people found
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Just want to say a massive thank you to Callum for helping me build my portfolio. I have dealt with other companies and individuals before and all they care about is getting their commison. Callum gives honest advice and genuinely wants you to be happy with the deal first before you commit to it. There are a lot of sharks out there and thankfully by dealing with Callum he's stopped me getting bit!...
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Apr 13,2017
Minithumbup
Georgia Fulcher
Caroline Ryan
By:
Apr 13,2017
0 people found
this helpful
Great agency managed to answer all relevant questions Dealt with any worries I have of moving into my own property...
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Apr 12,2017
Minithumbup
Claire Mullan
By:
Apr 12,2017
0 people found
this helpful
Castledene have helped me from start to finish of my renting process. They have got back to me quickly with all questions answered correctly and in detail. It has been my first rental property and Castledene made it easy and stress free for me. Would definitely recommend!...
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Was this helpful? Yes
Apr 11,2017
Minithumbup
Callum Conroy
By:
Apr 11,2017
0 people found
this helpful
We have used Castledene to sell our property and our contact has been Callum. I can't thank Callum enough, his is very honest and has genuinely had our best interests at heart, we really can't thank him enough!...
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Apr 10,2017
Minithumbup
Callum Conroy
By:
Apr 10,2017
0 people found
this helpful
I bought a house through Castledene and can't thank Callum enough. He kept me updated through out and was always chasing the solicitors to get the purchase through to work with my timescale. Thank you!...
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Was this helpful? Yes
Apr 07,2017
Minithumbup
Claire Mullan
Toni Harrison
By:
Apr 07,2017
0 people found
this helpful
I find Toni very professional and efficient. i recently transferred from another management company and i am now getting a superior service....
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Comment on agent fees
Slightly expensive
Was this helpful? Yes
Apr 06,2017
Minithumbup
Caroline Ryan
By:
Apr 06,2017
0 people found
this helpful
Caroline Ryan has demonstrated her ability to manage the letting of property. To us this is very important as we are not in the country but are confident that she is managing our property....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Caroline Ryan
Georgia Fulcher
By:
Apr 06,2017
0 people found
this helpful
Excellent and attentive service. Always kept up to date and any questions/queries are quickly responded to. Very professional and thorough....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 05,2017
Minithumbup
Georgia Fulcher
By:
Apr 05,2017
0 people found
this helpful
Rebecca and Georgia are both lovely and if I have any problems with my house or anything they get it sorted out straight away!!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
By:
Apr 05,2017
0 people found
this helpful
I think Rebecca is wonderful, she always answers my emails very quickly and keeps on top of all the bits and drabs of payments my tenants make which must be very difficult to do and saves me hours of work. I would recommend her and Castledene to any one. They are totally reliable and trustworthy....
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Comment on agent fees
They charge 10% which I am quite happy with.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
We first encountered Castledene after returning from Portugal and were in need of a rental property with some urgency. They efficiently sorted out a suitable property and made sure that the process was smooth in terms of getting us in within days. There was an initial hiccup with a wrong key but this was swiftly overcome and since then the tenancy has been smoothly run and easy for us to deal with. Toni is extremely pleasant to deal with and has been kind enough to acknowledge each rental paymen...
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Comment on agent fees
I have no knowledge of current fees, but when we first joined the fees were very reasonable and proved to be good value. Peace of mind is something worth paying for.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Toni has been very efficient in handling both the financial and maintenance side of our property in Bede Street, Easington Colliery. I feel confidant that our property is in good hands....
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Words Fail me... Professional and always with smile she attends to all items dillegentley, efficiently, and quickly. Excellent service as always...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 05,2017
Minithumbup
Caroline Ryan
By:
Apr 05,2017
0 people found
this helpful
Caroline Ryan has been a massive help to our business. She is very fast and reliable with all our queries....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Brilliant Service at all times by Toni, any queries I might have with my rented property she will have resolved very quickly. Keep up the fab work xx...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • SR8 1
  • SR8 3
  • SR8 5
  • SR8 2
  • SR8 4
  • DH6 2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£26,000
  • Max: Β£65,000

Letting
  • Min: Β£0
  • Max: Β£65,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 1 8 0 4 0 3 0 3 0
Claire Mullan Claire Mullan
Branch Manager
8 reviews

About Claire No description set View full profile
Callum Conroy Callum Conroy
Head of Investment Sales
29 reviews

About Callum No description set View full profile
Georgia Fulcher Georgia Fulcher
Portfolio Manager
6 reviews

About Georgia No description set View full profile
Caroline Ryan Caroline Ryan
Portfolio Manager
10 reviews

About Caroline No description set View full profile
Toni Harrison Toni Harrison
Portfolio Manager
10 reviews

About Toni No description set View full profile

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Fees

No fees set.
Last updated at 11:32 AM 31/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:32 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Easington SR8 3LJ

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