• Staff picture
    Richard
  • Staff picture
    Heike
  • Staff picture
    Toni
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    Georgia
  • Staff picture
    Kashia
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    John-Paul
Welcome to Castledene Sales and Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development and training, meaning you can rest assured that whatever your property requirements, y Read full description...ou are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management and Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

Easington Business Centre, Seaside Lane Easington
County Durham
SR8 3LJ

0191 527 4000
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Properties for Sale
Properties to Rent

“Terrible experience...”

Jun 04,2018
Minithumbdown
By: 'Graham'
Jun 04,2018
2 people found
this helpful
I live outstide the UK and had a number of investment properties managed by Castledene. Whilst I recognise that these were not in the greatest of areas to say I was disappointed by the management of my properties is an understatement. Even before letting the ...
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Comment on agent fees
charging anything for the service received would have been too much
Was this helpful? Yes

“Many thanks...”

Jun 01,2018
Minithumbup
Richard
Toni
By: 'Roger Mance'
Jun 01,2018
0 people found
this helpful
To whom it may concern Big thank you to the great staff and great people to deal with, All professional and in the know how...highly recommend this branch for a great experience.... Regards Roger Mance...
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Comment on agent fees
excellent
Was this helpful? Yes

“Fantastic team at this office...”

Jun 01,2018
Minithumbup
Richard
Kashia
By: 'Js clearance services waste disposal'
Jun 01,2018
0 people found
this helpful
Our company has worked as contractor s for the Easington office for a lot of years now and will carry on working with them hike ,Richard, Georgia, Toni, Kashia are are very professional and helpfull always quick and respond to emails quickly would recommend this ...
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Was this helpful? Yes

“Reliable and friendly...”

Apr 23,2018
Minithumbup
By: 'Steve Dunn'
Apr 23,2018
0 people found
this helpful
I've been using Castledene for the past year after a bad experience with a previous company. Castledene have been nothing but exemplary in sorting issues and finding a tenant. The whole team (Richard, Kashia, Toni, Heike and Georgia) are all friendly and helpful, with ...
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Comment on agent fees
Very fair prices.
Was this helpful? Yes

“Excellent Service...”

Apr 19,2018
Minithumbup
Richard
By: 'Hemupat'
Apr 19,2018
0 people found
this helpful
Since making the decision to change from my previous agent Hunters to Castledene, I have seen an immediate improvement in the level of service, communication and proactivity. Richard has always been positive and informative when helping me deal with the difficult tenant he inherited from ...
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Was this helpful? Yes

“Effortless...”

Apr 19,2018
Minithumbup
Toni
By: 'DRS'
Apr 19,2018
0 people found
this helpful
Having been renting the same property since returning from Portugal and experienced the seamless and inobtrusive service provided by Toni at Castledene, I can honestly say that this is not the renting experience that I was always led to believe through the media. Toni couldn'...
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Comment on agent fees
I have no problem with this agent's fees, especially the help they offered initially when we began the rental, that justified their fees instantly.
Was this helpful? Yes

“Superb...”

Apr 18,2018
Minithumbup
Toni
Heike
By: 'Seaside Lane Flat'
Apr 18,2018
0 people found
this helpful
The girls look after my Seaside land flat and have done a great job in securing me great tenants over the years. Their customer service is second to none and I have no hesitation in recommending them...
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Was this helpful? Yes

“Property Management...”

Apr 18,2018
Minithumbup
Toni
By: 'Adam'
Apr 18,2018
0 people found
this helpful
Toni manages my property and we probably speak bi weekly. Her service, professionalism and timely responses are a great help, and I appreciate her dedication to both me and my tenant, thanks Toni!!...
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Was this helpful? Yes

“Excellent Service...”

Apr 18,2018
Minithumbup
Georgia
By: 'Pam'
Apr 18,2018
0 people found
this helpful
I have mainly dealt with Georgia and have found her to be very efficient and effective with a very pleasant manner. When there was a break in recently she dealt with it promptly and efficiently relieving me of a lot of stress. I have also ...
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Comment on agent fees
For the service I am getting I feel they are very reasonable.
Was this helpful? Yes

“Patience...”

Apr 18,2018
Minithumbup
Richard
Georgia
By: 'Daniel G'
Apr 18,2018
1 people found
this helpful
I have been dealing with this branch for quite some time now and dealt mainly with Richard and Georgia. I have been impressed particularly with the patience and determination shown to arrange the letting of my property (which is not in a particularly good area) ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“5 star service...”

Apr 18,2018
Minithumbup
Georgia
By: 'Ignatius Carrasco'
Apr 18,2018
0 people found
this helpful
Good product knowledge. Top notch customer service. Very helpful n polite staff. Always reply to emails n calls promptly. Provide professional advise. They strive hard to a...
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Comment on agent fees
fair
Was this helpful? Yes
Mar 09,2018
Minithumbup
Heike
By: 'Daniel'
Mar 09,2018
0 people found
this helpful
Hieke helped me with a property swap on the day. I was happy with one property I was meant to move in to and Hieke swiftly had me swapped to another house same area on the same day! I didn't know that was possible ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 16,2018
Minithumbup
Heike
By: 'Hannah Chuk'
Feb 16,2018
1 people found
this helpful
Heike was efficient, reasonable, friendly and professional- couldn't ask for more. Heike Miller went above and beyond to assist us and I would highly recommend her....
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Comment on agent fees
Very reasonable fees.
Was this helpful? Yes
Feb 16,2018
Minithumbup
Heike
By: 'Maggie Anderson'
Feb 16,2018
1 people found
this helpful
Have never known such a helpful lady always treats me with respect and is honest. Nothing is too much trouble. Would recommend dealing with heike when renting a property to anyone....
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Was this helpful? Yes
Feb 08,2018
Minithumbup
Heike
By: 'Herman G.'
Feb 08,2018
1 people found
this helpful
Castledene is an excellent company and well worth a visit if you are looking for somewhere decent and inexpensive to live.The staff are all very friendly,confident, helpful and knowledgeable . They have helped massively in my search for a new home. I would recommend ...
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Comment on agent fees
very good
Was this helpful? Yes
Jan 29,2018
Minithumbup
Georgia
By: 'Pam'
Jan 29,2018
1 people found
this helpful
I dealt with georgia when looking for a new property, she helped me feel comfortable and happy with what i was wanting to buy. She is a very helpful, polite and kind young lady who is happy to help....
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Was this helpful? Yes
Jan 26,2018
Minithumbup
Georgia
Heike
By: 'Manda'
Jan 26,2018
2 people found
this helpful
Very professional, always happy to help whereby nothing is ever a problem. Keep up the good work girls... Extremely satisifed with the service received....
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Comment on agent fees
Fees Reasonable
Was this helpful? Yes
Jan 26,2018
Minithumbup
Georgia
By: 'Paula'
Jan 26,2018
1 people found
this helpful
I have just dealt with Georgia regarding our recent move which was unexpected, Georgia provided an excellent, stress free and professional service during the process. She is a very polite friendly young lady and because of her professionalism I would not hesitate to recommend Castledene...
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Was this helpful? Yes
Jan 23,2018
Minithumbup
Georgia
Heike
By: 'Bekky'
Jan 23,2018
2 people found
this helpful
We deal with Georgia in a professional capacity and can honestly say she is great at her job! She provides a great service in all aspects and is always on hand to help. 5* to her for her positive attitude and brilliant efforts, we would recommend ...
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Was this helpful? Yes
Jan 23,2018
Minithumbup
Georgia
By: 'Danielle'
Jan 23,2018
0 people found
this helpful
Georgia was polite and helpful, she advised me through out the full process of renting the property. Overall great customer service!...
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 21,2017
Minithumbup
Heike
By: 'Brennan Tennant'
Dec 21,2017
2 people found
this helpful
This is a review for castledene but more specifically for a wonderful lady, Heike Miller, who has been so helpful, empathetic and upfront that she has gone a long way to restoring my faith in human nature. She has listened to any issues ive had ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2017
Minithumbup
Toni
Heike
By: 'Js clearance services'
Dec 07,2017
2 people found
this helpful
I'm a contractor for Castledene I have to say find all the girls in the office very good at there jobs realy good communication and they solve any issues asap hope to carry on working with this branch...
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Was this helpful? Yes
Nov 29,2017
Minithumbup
Heike
Georgia
By: 'Denny'
Nov 29,2017
1 people found
this helpful
Castledene are a great company to deal with. ALL of the staff are helpful , happy ,knowledgeable and very welcoming to landlords, tenants and contractors alike. Their customer service is second to none....
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Comment on agent fees
seem very fair and by far the most competitive
Was this helpful? Yes
Nov 28,2017
Minithumbup
Toni
By: 'Andy'
Nov 28,2017
1 people found
this helpful
Toni has been amazing, she booked me a viewing when it was suitable for me and even helped me fill in an application form, she has been a great help if I need anything... she puts her heart and soul in to all her work... ...
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Was this helpful? Yes
Nov 28,2017
Minithumbup
Toni
Toni
By: 'Antnich'
Nov 28,2017
1 people found
this helpful
Having used the services of Castledene for around four and a half years now, I'd happily recommend any of the staff from the Easington office for their kindness, courtesy and professionalism. I singled Toni out specifically because she has been my main point of ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2017
Minithumbup
Georgia
By: 'landlord'
Nov 28,2017
1 people found
this helpful
Georgia has been very efficient in the management of our property. She is always friendly and helpful and responds quickly to any queries. We are very happy with her approach and work....
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Was this helpful? Yes
Nov 27,2017
Minithumbup
Georgia
By: 'Charles'
Nov 27,2017
1 people found
this helpful
I have dealt with many letting agents in the past as a private tenant and Georgia at Castledene is by far one of the best I have dealt with. She is friendly, helpful and does whatever she can to assist with any problems no matter ...
read full review
Comment on agent fees
Fees were within the price range I expected them to be.
Was this helpful? Yes
Nov 27,2017
Minithumbup
Georgia
By: 'Charles'
Nov 27,2017
0 people found
this helpful
I have dealt with many letting agents in the past as a private tenant and Georgia at Castledene is by far one of the best I have dealt with. She is friendly, helpful and does whatever she can to assist with any problems no matter ...
read full review
Comment on agent fees
Fees were within the price range I expected them to be.
Was this helpful? Yes
Nov 27,2017
Minithumbup
Heike
Toni
By: 'Aaron and Logan 😗'
Nov 27,2017
1 people found
this helpful
me and my 5 year old son has a lovely space to make loads memories thanks to heike Top women And thanks to Toni I phoned on Saturday to let them no would pay my rent the following week as I had to buy cooker and ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 27,2017
Minithumbup
Toni
By: 'Lisa'
Nov 27,2017
0 people found
this helpful
Toni has been amazing, she has helped me though thick and thin, listened to my troubles and helped me get on my feet and finding me a perfect home for me and my children, she has a heart of gold and is very understanding, I ...
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Was this helpful? Yes
Areas covered
  • SR8 1
  • SR8 3
  • SR8 5
  • SR8 2
  • SR8 4
  • DH6 2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £26,000
  • Max: £65,000

Letting
  • Min: £0
  • Max: £65,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 1 30 0 4 0 3 0 9 0
Staff picture Richard
(4)

Staff picture Heike
(13)

Staff picture Toni
(23)

Staff picture Georgia
(22)

Staff picture Kashia
(1)

No image available John-Paul
(1)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:32 AM 31/03/2017 by allAgents

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