Welcome to Castledene Sales and Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competit
ors. The reason why this Service is so good ? We are unrivalled when it comes to staff development and training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management and Sales company covers the entire North East of England.
Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
By : 'Danny-Elle' Services : Letting( As a Tenant ) Rent PCM : £400 Would you recommend ? : Yes Postcode : SR7
25 Nov 2020
People found this helpful0
Toni-Louise helped with my sister getting her forever home with her young children, Toni-Louise excelled herself with her work to make this happen, a very polite and positive attitude towards the job she does me and my family couldn't thank her enough, thanks for the help and support you gave ... Read Full Review
Danny-Elle Sabin said about Castledene Sales & Lettings
Services : Letting( As a Tenant )Date: 25th Nov 2020
Toni-Louise helped with my sister getting her forever home with her young children, Toni-Louise excelled herself with her work to make this happen, a very polite and positive attitude towards the job she does me and my family couldn't thank her enough, thanks for the help and support you gave us Toni-Louise we wish you all the best for the future in your job x
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Toni
By : 'Joanne' Services : Letting( As a Tenant ) Rent PCM : £450 Would you recommend ? : Yes Postcode : SR7
25 Nov 2020
People found this helpful0
Toni is an amazing asset to the team, whatever I needed help with wasn't a problem for her, we are finally settled into a lovely home thanks to Toni guiding us through... Read Full Review
Joanne Sharp said about Castledene Sales & Lettings
Services : Letting( As a Tenant )Date: 25th Nov 2020
Toni is an amazing asset to the team, whatever I needed help with wasn't a problem for her, we are finally settled into a lovely home thanks to Toni guiding us through everything
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Toni-louise helped getting a ...
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Toni
By : 'Garrie' Services : Letting( As a Tenant ) Rent PCM : £400 Would you recommend ? : Yes Postcode : SR7
25 Nov 2020
People found this helpful0
Toni-louise helped getting a family member their forever home taking all the stress out of our hands toni-louise delivers a polite and positive attitude we couldnt thank her... Read Full Review
Garrie logan said about Castledene Sales & Lettings
Services : Letting( As a Tenant )Date: 25th Nov 2020
Toni-louise helped getting a family member their forever home taking all the stress out of our hands toni-louise delivers a polite and positive attitude we couldnt thank her enough
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Toni
By : 'Mr' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SR8
25 Nov 2020
People found this helpful0
Toni has been an angel for me, through the hard times I have had she’s helped me with food banks aswell as support within her own time, she has gone above and beyond every time she has helped me. I am very happy that Toni looks after me with my... Read Full Review
Services : Letting( As a Tenant )Date: 25th Nov 2020
Toni has been an angel for me, through the hard times I have had she’s helped me with food banks aswell as support within her own time, she has gone above and beyond every time she has helped me. I am very happy that Toni looks after me with my property
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I have had lived in my ...
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5 Star Review
Ashleigh
By : 'Paige' Services : Letting( As a Tenant ) Rent PCM : £380 Would you recommend ? : Yes Postcode : SR8
25 Nov 2020
People found this helpful0
I have had lived in my property for nearly two years and have had a few issues when I’ve rang and spoke to Ashley she has always managed to sort the situation out she always goes above and beyond to help us out in anyway that she can couldn’t ask for anyone... Read Full Review
Paige conley said about Castledene Sales & Lettings
Services : Letting( As a Tenant )Date: 25th Nov 2020
I have had lived in my property for nearly two years and have had a few issues when I’ve rang and spoke to Ashley she has always managed to sort the situation out she always goes above and beyond to help us out in anyway that she can couldn’t ask for anyone better..
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I have worked closely with ...
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Toni
Ashleigh
By : 'Jordan' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : SR8
25 Nov 2020
People found this helpful0
I have worked closely with Toni & Ashleigh and Castledene over the past few months, they are without doubt 2 of the most competent individuals I have ever met in the industry and an absolute pleasure to work... Read Full Review
Jordan Thompson said about Castledene Sales & Lettings
Services : Letting( Property Management )Date: 25th Nov 2020
I have worked closely with Toni & Ashleigh and Castledene over the past few months, they are without doubt 2 of the most competent individuals I have ever met in the industry and an absolute pleasure to work with.
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Just want to do a massive ...
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5 Star Review
Ashleigh
Toni
By : 'Nicole' Services : Letting( As a Tenant ) Rent PCM : £495 Would you recommend ? : Yes Postcode : SR8
20 Nov 2020
People found this helpful0
Just want to do a massive shout out to ashleigh and Toni from the Easington office both amazing customer service can always guarantee if I have any worries they will be sorted straight away highly recommend to everyone... Read Full Review
Nicole smith said about Castledene Sales & Lettings
Services : Letting( As a Tenant )Date: 20th Nov 2020
Just want to do a massive shout out to ashleigh and Toni from the Easington office both amazing customer service can always guarantee if I have any worries they will be sorted straight away highly recommend to everyone xxx
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I recently started using the ...
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Ashleigh
By : 'Guy' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SR8
27 Nov 2019
People found this helpful0
I recently started using the Castledene Easington office to let my property.
Ashleigh has been excellent, providing regular updates on progress and ensuring that all parties are well looked after.
She is always happy to help and very professional in her work. I look forward to working further... Read Full Review
By : 'Gladys' Services : Letting( As a Owner ) Rent PCM : £390 Would you recommend ? : Yes Postcode : TS28
28 Oct 2019
People found this helpful0
I have been with Castledene (Easington Branch) for about two years and I am very happy with my new Portfolio Manager, Ashleigh Rankin , who I have been working with for about three months. I have two void properties one of which is I need of a total refurb and it has been a very stressful time for ... Read Full Review
Gladys Euba said about Castledene Sales & Lettings
Services : Letting( As a Owner )Date: 28th Oct 2019
I have been with Castledene (Easington Branch) for about two years and I am very happy with my new Portfolio Manager, Ashleigh Rankin , who I have been working with for about three months. I have two void properties one of which is I need of a total refurb and it has been a very stressful time for me. Ashleigh is a very customer focused and professional person and this has reduced my stress levels greatly!! When I send Ash an email, I know my query will be dealt with efficiently and quickly. Or if I leave a telephone message, I know I will receive a prompt response. My experience with Ashleigh has been a positive one and I do hope she stays with Castledene for a long time!!
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My experience with castle ...
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Ashleigh
By : 'brodie' Services : Letting( As a Tenant ) Rent PCM : £475 Would you recommend ? : Yes Postcode : SR8
24 Sept 2019
People found this helpful0
My experience with castle dene has been excellent, i suffer very bad with my anxiety and Ashleigh made me feel at ease and very relaxed. I struggle to communicate via telephone as i get very anxious, ashleigh said it would be absolutely fine to communicate through email which made me instantly feel ... Read Full Review
brodie ogrady said about Castledene Sales & Lettings
Services : Letting( As a Tenant )Date: 23rd Sep 2019
My experience with castle dene has been excellent, i suffer very bad with my anxiety and Ashleigh made me feel at ease and very relaxed. I struggle to communicate via telephone as i get very anxious, ashleigh said it would be absolutely fine to communicate through email which made me instantly feel calmer. I Had a few issues with the property i am renting and Ashleigh has done her best to help resolve the issues.
I would definitely reccomend castledene and the service they provide!
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1 Star Review
By : 'Terrible' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NE63
4 Apr 2019
People found this helpful1
Terrible agent. offered on a rental property 5 days ago and not heard anything!!! No details taken on registration, offer not sent out in writing or to vendor, against the estate agency act!! Avoid at all... Read Full Review
Terrible Service said about Castledene Sales & Lettings
Services : Letting( As a Prospective Landlord/Tenant )Date: 3rd Apr 2019
Terrible agent. offered on a rental property 5 days ago and not heard anything!!! No details taken on registration, offer not sent out in writing or to vendor, against the estate agency act!! Avoid at all costs.
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Recommended ...
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5 Star Review
Richard
Georgia
By : 'Adam' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SR8
1 Feb 2019
People found this helpful0
We have been using Casledene for over a year now. Richard was extremely helpful in getting the property let after a long time untenanted and problems with our previous letting agency. We have dealt mainly with Richard, Georgia, Kashia & Carley. All very helpful & professional. I would... Read Full Review
Services : Letting( As a Owner )Date: 1st Feb 2019
We have been using Casledene for over a year now. Richard was extremely helpful in getting the property let after a long time untenanted and problems with our previous letting agency. We have dealt mainly with Richard, Georgia, Kashia & Carley. All very helpful & professional. I would recommend Casledene.
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1 Star Review
By : 'Graham' Services : Letting( As a Owner ) Rent PCM : £390 Would you recommend ? : No Postcode : SR8
4 Jun 2018
People found this helpful2
I live outstide the UK and had a number of investment properties managed by Castledene.
Whilst I recognise that these were not in the greatest of areas to say I was disappointed by the management of my properties is an understatement. Even before letting the property it was recommended that I... Read Full Review
Comments on Agent Fees
charging anything for the service received would have been too much
Services : Letting( As a Owner )Date: 3rd Jun 2018
I live outstide the UK and had a number of investment properties managed by Castledene.
Whilst I recognise that these were not in the greatest of areas to say I was disappointed by the management of my properties is an understatement. Even before letting the property it was recommended that I spend over 1K on decorating to help secure a quality tenant. I did so only to find that the property needed the same spending at the end of a 1-year tenancy to repair damage left by the tenant - not the actions expected of a quality tenant!!.
On complaining I was sent a copy of their Complaints Procedure which stated that my complaint was important and they would get back to me in accordance with the service levels spelt out in their procedure - 10 days if I remember correctly. However, I had to chase a response some 2 months later and was told that the previous manager had left but had not handed my complaint over. To add salt to the wound and whilst the complaint was being investigated they put up a 'to let' board with no permission causing me issues with the new tenant who thought they were being replaced.
I escalated my complaint to the area manager and am still waiting for a response to my final email - although after over a month I am not expecting one
I have only given this agent one star as there is no option for zero or minus stars
Based on my experience I would suggest that you do not use this agent unless you want to open yourselves to costs and poor customer service
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Richard
Kashia
By : 'Js' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : DL22
1 Jun 2018
People found this helpful0
Our company has worked as contractor s for the Easington office for a lot of years now and will carry on working with them hike ,Richard, Georgia, Toni, Kashia are are very professional and helpfull always quick and respond to emails quickly would recommend this office and there... Read Full Review
Js clearance services waste disposal said about Castledene Sales & Lettings
Services : Letting( Property Management )Date: 31st May 2018
Our company has worked as contractor s for the Easington office for a lot of years now and will carry on working with them hike ,Richard, Georgia, Toni, Kashia are are very professional and helpfull always quick and respond to emails quickly would recommend this office and there team
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Many ...
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Richard
Toni
By : 'Roger' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : SR4
1 Jun 2018
People found this helpful0
To whom it may concern
Big thank you to the great staff and great people to deal with, All professional and in the know how...highly recommend this branch for a great experience....
Regards
Roger... Read Full Review
Roger Mance said about Castledene Sales & Lettings
Services : Letting( Property Management )Date: 31st May 2018
To whom it may concern
Big thank you to the great staff and great people to deal with, All professional and in the know how...highly recommend this branch for a great experience.... Regards Roger Mance
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Reliable and ...
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5 Star Review
By : 'Steve' Services : Letting( As a Owner ) Rent PCM : £350 Would you recommend ? : Yes Postcode : DH6
23 Apr 2018
People found this helpful0
I've been using Castledene for the past year after a bad experience with a previous company. Castledene have been nothing but exemplary in sorting issues and finding a tenant.
The whole team (Richard, Kashia, Toni, Heike and Georgia) are all friendly and helpful, with a professional... Read Full Review
Services : Letting( As a Owner )Date: 22nd Apr 2018
I've been using Castledene for the past year after a bad experience with a previous company. Castledene have been nothing but exemplary in sorting issues and finding a tenant.
The whole team (Richard, Kashia, Toni, Heike and Georgia) are all friendly and helpful, with a professional attitude throughout. We are absolutely delighted with the service we've received and would highly recommend without question.
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Toni
By : 'DRS' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SR7
19 Apr 2018
People found this helpful0
Having been renting the same property since returning from Portugal and experienced the seamless and inobtrusive service provided by Toni at Castledene, I can honestly say that this is not the renting experience that I was always led to believe through the media. Toni couldn't be nicer to deal ... Read Full Review
Comments on Agent Fees
I have no problem with this agent's fees, especially the help they offered initially when we began the rental, that justified their fees instantly.
Services : Letting( As a Tenant )Date: 18th Apr 2018
Having been renting the same property since returning from Portugal and experienced the seamless and inobtrusive service provided by Toni at Castledene, I can honestly say that this is not the renting experience that I was always led to believe through the media. Toni couldn't be nicer to deal with, always replies to emails and makes time for a chatty comment or two, which personalises the renting experience with none of the "them and us" attitude that you get from watching the many fly on the wall programmes. As a result, I would have no hesitation in contacting Toni should there every be a need to ask for help or should a problem arise that needed solving. Excellent!
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Richard
By : 'Hemupat' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : DH9
19 Apr 2018
People found this helpful0
Since making the decision to change from my previous agent Hunters to Castledene, I have seen an immediate improvement in the level of service, communication and proactivity. Richard has always been positive and informative when helping me deal with the difficult tenant he inherited from Hunters.... Read Full Review
Services : Letting( As a Owner )Date: 18th Apr 2018
Since making the decision to change from my previous agent Hunters to Castledene, I have seen an immediate improvement in the level of service, communication and proactivity. Richard has always been positive and informative when helping me deal with the difficult tenant he inherited from Hunters. 10/10
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Georgia
By : 'Ignatius' Services : Letting( As a Owner ) Sold price : £35000 Would you recommend ? : Yes Postcode : SR8
18 Apr 2018
People found this helpful0
Good product knowledge.
Top notch customer service.
Very helpful n polite staff.
Always reply to emails n calls promptly.
Provide professional advise.
They strive hard to... Read Full Review
Ignatius Carrasco said about Castledene Sales & Lettings
Services : Letting( As a Owner )Date: 17th Apr 2018
Good product knowledge. Top notch customer service. Very helpful n polite staff. Always reply to emails n calls promptly. Provide professional advise. They strive hard to a
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Richard
Georgia
By : 'Daniel' Services : Letting( As a Owner ) Rent PCM : £250 Would you recommend ? : Yes Postcode : SR8
18 Apr 2018
People found this helpful1
I have been dealing with this branch for quite some time now and dealt mainly with Richard and Georgia. I have been impressed particularly with the patience and determination shown to arrange the letting of my property (which is not in a particularly good area) and discussing everything with me at... Read Full Review
Services : Letting( As a Owner )Date: 17th Apr 2018
I have been dealing with this branch for quite some time now and dealt mainly with Richard and Georgia. I have been impressed particularly with the patience and determination shown to arrange the letting of my property (which is not in a particularly good area) and discussing everything with me at length to ensure I was satisfied.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3/31/2017, 5:02:13 AM by allAgents
Awards won by Castledene Sales & Lettings, Easington SR8 3LJ