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    Vicky Colleran
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    Dean McVay
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    Lori Williams
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    Matt Taylor
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    Paul Rice
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    Adam Rastall
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    Matthew Taylor
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    Hannah
No description for branch.
Belvoir

20 Sir Thomas Street Liverpool
Merseyside
L1 6BW

01512311613

Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Purchased a property recently through Belvoir. Fantastic customer service, kept me updated throughout the process and helped chase any outstanding queries that I had to get things moving along. Would be a pleasure to do business with again....
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Belvoir manages two of my properties, I no longer live in Liverpool and I've never had a problem or bad experience with them. I have two long term tenants and couldn't ask for a better service, I can not recommend them enough...
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Nice experience with Belvoir, I had few problems at the beginning really well sorted for me. In addition to, you can find really nice people ready to help you in the best way available....
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Excellent and dedicated customer service provided by the team at Belvoir. More than met my expectations, sincere and genuine throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I listed my property with Belvoir before moving abroad and have been completely happy with communication with Adam and Vicky for viewings and viewing feedback. Hannah put an offer to me which wasn't acceptable but worked hard to get a good deal for myself and the buyer. Updates since the offer have been thorough and I can see the sale is being progressed by Vicky too and I'm sure she'll get it over the line....
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Comment on agent fees
Originally higher than I expected but has been justified by service alone.
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
The service we have received from Belvoir has been second to none. The staff were professional and courteous at all times; they were polite and nothing was too much trouble. This has made the experience of selling our property a lot less stressful than I anticipated. I compare my experience with Belvoir to the other agents we dealt with when viewing properties - one agency in particular could learn from Belvoir's approach to customer service....
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Comment on agent fees
The fees reflect the work Belvoir out into selling our property.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
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Never had any issues whatsoever with Belvoir. When my front door broke they got someone to me within hours. Always good communication. 10/10....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
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Fantastic service everytime. I have been with a lot of Lettings companies in Liverpool and Belvoir beats them all hands down. Very professional company with very professional staff....
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Oct 26,2016
Minithumbup
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Oct 26,2016
0 people found
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Belvoir always go the extra mile and they are excellent at communication. Things always get organised quickly so that my business runs efficiently and there are minimum voids between tenancies. My tenants are really looked after. Couldn't manage without them!...
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Comment on agent fees
reasonable
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
I am really happy with the service I have recieved so far from Belvoir. I am currently selling a property which was previously listed with another agent. I couldn't fault the communication from Hannah. The staff at Belvoir are really knowledgable and professional....
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Comment on agent fees
I think the fees represent the work that is put in by the agency.
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Always Expert advice and customer service from both Paul and Matt a pleasure to do business with and long may it continue ....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
I have been very pleased with the service I have received from Belvoir lettings. I live abroad, so it's great to have the peace of mind of knowing that they are managing things well on my behalf. They are quick and efficient in dealing with any issues and have been very good at communicating with me....
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Comment on agent fees
I think the fees are reasonable.
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
From the day I walked into the Belvoir office Matt was a gentleman, with excellent customer service skills. He was so co-operative in helping my boyfriend and I find an apartment that was suitable for us. With moving from Ireland, it wasn't easy to organise everything from over the water - but Matt made it extremely stress free. Anything we needed help with regarding our apartment; which we now call home, Matt was there to help in any way possible....
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Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
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Mathew is one of the nicest guys and a great letting agent, I've rented off a couple of supposedly the top real estate agents in Liverpool! and none are a patch on the service I receive as a tenant with Belvior , I can't imagine renting off anyone else now . All problems sorted so quickly with professional plumbers, electricians etc. and the locksmith was here in 30mins when my neighbour was locked out .. 5* A+ very happy with Belvior...
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Comment on agent fees
great
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Great doing business with you, no problems and would definitely recommend using Belvoir, and hope to work with you again soon....
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Comment on agent fees
good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
The team at Belvoir manage 2 properties for me and I am delighted with the service. All tenant enquiries are quickly dealt with and referred to me if necessary. Whenever work is needed it is done efficiently and quickly which keeps the tenants happy which in turn makes my life as a landlord very simple. Thanks...
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Comment on agent fees
Fees are very competitive in the marketplace
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Dean is very helpful and professional, he is flexible in arranging appointments and very good in communication. I would definitely recommend him....
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Sep 22,2016
Minithumbup
By:
Sep 22,2016
1 people found
this helpful
Dean is very helpful and supportive, he always replies promptly. Flexible in arranging appointments and does his best to solve any problems....
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Comment on agent fees
good
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
1 people found
this helpful
Lori was my case manager buying a flat in Liverpool Centre. The whole experience was great! Lori was very professional and prompt and she has answered all my many questions promptly. I couldn't be happier dealing with her and would definitely be doing business with this agency and agent again If you want a stress free move and supportive agent then I would highly recommend Lori Thank you for all your help and all the best!...
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Comment on agent fees
was buying a flat, so fees was not applied
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
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Lori has been outstanding from the beginning of our sale to the very end. She has been efficient and proactive, eager to make what can be quite a stressful time, as straight forward as possible. I must also add that even prospective buyers commented on her professionalism. Belvoir is certainly an agent that I would highly recommend....
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Comment on agent fees
The amount of phone calls and emails between the buyer, solicitors and myself and totally efficiency makes the fee very reasonable.
Was this helpful? Yes
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
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I reported a problem which was very distressing for me about antisocial behaviour from a bunch of youths in my building. I sent my concerns, incorrectly, to Adam who promptly replied sympathising with my situation and immediately sent this on to Matthew to look into. Matthew kept in touch with my daily informing me of all action being taken and progress being made. He made me feel like my issue was of importance and took immediate action to help me. Within days the situation improved and with...
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
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Dean - has been a real asset to Belvoir. His response to keep me in the loop, his service standards, his ability to resolve tenant issues, his tenacity to detail has been very impressive. He is reliable and trusted to resolve anything whilst maintaining full disclosure of the process. He is the best I have worked with, and highly recommend him. I hope he continues his hard work and efforts as he is a keeper....
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Comment on agent fees
The fees could be lower after so many years of being with them, reduce fee for loyalty would be a nice option for them to consider.
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
The customer service we received from Matt was excellent. We had a few issues after moving in and Matt quickly and efficiently liaised with the landlord and ourselves to get them resolved whilst keeping us updated along the way. I would recommend Belvoir for anyone looking to rent....
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Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
Lori handled a difficult sale, involving a complicated lease, with patience and professional support. Her open communicative style really helped the process move along to a successful conclusion....
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Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
The staff at Belvoir were efficient & helpful throughout the entire process of renting my new property. Moreover, customer service seems to be important to them as they have also proven to be keen to address any issues with the property in a prompt manner....
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Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
I was very happy with the service and personal approach from Vicky who I mostly dealt with - however other members of staff we had less contact with were equally as helpful. The approach was always very courteous, helpful and above all friendly at a time that can be quite pressured for the sellers of property. The reasonably speedy sale was also helpful. Thank you all....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 02,2016
Minithumbup
By:
Jun 02,2016
0 people found
this helpful
We recently just bought a house through Belvoire and have to say that the service was brilliant. From the first time i rang up to arrange a viewing they where helpful and friendly. Whenever we rang up and asked for information or another viewing it was solved with no hassle and in a very quick time period. I rang other estate agents to arrange viewings and belvoire are by far the most helpful, friendly and accommodating, it never feels like they are trying to push anything on you and they...
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May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
As a landlord I have used Belvoir for a few years now and the service is excellent. They are for me the best letting agent I have used in 18 years or letting property. Matt Taylor at the Liverpool branch has always delivered a quality service when repair issues have been needed....
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Comment on agent fees
Average rates
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
We had a really tough time even getting to hear about properties with other agents, and found the process really frustrating, but Belvoir were great communicators and really made us feel they were treating us as individuals. communication was top notch and they handled our purchase very professionally. Highly recommended....
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Comment on agent fees
n/a (we were purchasers)
Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
Lori did a wonderful job negotiating our sale. She was patient and thorough and helped us understand the details and guided us through the sale....
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £100,000
  • Max: £2,550,000

Letting
  • Min: £0
  • Max: £0

ARLA NALS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 0 35 0 7 0 6 0 7 0
Vicky Colleran - upload your photo Vicky Colleran
15 reviews

About Vicky No description set View full profile
Dean McVay - no image available Dean McVay
Property Management
5 reviews

About Dean No description set View full profile
Lori Williams - no image available Lori Williams
Sales Neg
9 reviews

About Lori No description set View full profile
Matt Taylor - no image available Matt Taylor
Property Management
7 reviews

About Matt No description set View full profile
Paul Rice - no image available Paul Rice
Letting Manager
1 reviews

About Paul No description set View full profile
Adam Rastall - no image available Adam Rastall
Sales Manager
3 reviews

About Adam No description set View full profile
Matthew Taylor - upload your photo Matthew Taylor
3 reviews

About Matthew No description set View full profile
Hannah  - upload your photo Hannah
3 reviews

About Hannah No description set View full profile

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Fees

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Last updated at 11:42 AM 14/04/2016 by vicky colleran

Complaints Procedure

No procedure set.
Last updated at 11:42 AM 14/04/2016 by vicky colleran

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