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    Vicky Colleran
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    Dean McVay
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    Lori Williams
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    Matt Taylor
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    Paul Rice
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    Adam Rastall
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    Matthew Taylor
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    Hannah
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    Steve
No description for branch.
Belvoir

20 Sir Thomas Street Liverpool
Merseyside
L1 6BW

01512311613
Aug 15,2017
Minithumbdown
By: 'Notbelvoir'
Aug 15,2017
0 people found
this helpful
Terrible, very disappointed at how unhelpful the staff are for someone who is new to the renting world. I DO NOT recommend the use of their services....
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Was this helpful? Yes
By: Belvoir Liverpool Central
Aug 16, 2017
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Hello, Thank you for taking the time to leave us a review, we take on board all feedback that we revive and use this to continually monitor and improve our service. We are disappointed to hear that the service you have experienced falls below the standards that we expect of ourselves here at Belvoir Liverpool Central, in order for us to look into this case, help resolve any issues that you have and subsequently improve we ask that you contact us directly on the details below to discuss th ...
Jul 19,2017
Minithumbup
By: 'Temi olabode'
Jul 19,2017
0 people found
this helpful
I have given 4stars because I feel the level of service I am getting is not the same as it has been. When I started with Belvoir lettings in 2010 I got excellent service (5 stars) I feel this has gone down in recent years. My major complaint is the lack of communication from some staff members in charge of letting my property. I have to keep ringing up to get updates on things. It was never like this. I think this requires improvement....
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Comment on agent fees
Agent fees have never been a problem.
Was this helpful? Yes
By: Belvoir Liverpool Central
Aug 16, 2017
View all comments (1)
Hello, Thank you for taking the time to leave us a review, we appreciate all reviews and use all feedback to continually monitor and improve our service. It was great to be able to discuss the issue that you raised in person and we have taken your comments on board and will look to make the changes that we discussed. Kind regards, Belvoir Liverpool Central ...
Jul 07,2017
Minithumbup
Dean McVay
By: 'ruth morris'
Jul 07,2017
0 people found
this helpful
Always pleasant to deal with both in person and on the phone. Belvoir are a very helpful letting agent! They always source great tenants for us....
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Comment on agent fees
good
Was this helpful? Yes
Jul 04,2017
Minithumbup
Vicky Colleran
Adam Rastall
By: 'Karen McGrath'
Jul 04,2017
0 people found
this helpful
We have used Belvoir as Landlords and to Sell a property. Their service is second to none. Vicky is amazing always calls you back goes above and beyond to help. Adam was always really helpful and Lucy always sorted things out quickly for us....
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Comment on agent fees
Fees are average but service is excellent well worth what you pay
Was this helpful? Yes
Jul 04,2017
Minithumbup
Vicky Colleran
Adam Rastall
By: 'Daniel McGrath'
Jul 04,2017
0 people found
this helpful
Belvoir have been perfect. They managed the rental of our apartment for 3 years and they made it all so easy for us. Adam was great and was helpful through the whole rental. When we came to selling they found us a buyer within a day and helped us with every step of the sale. All the staff there have been friendly and helpful. Amelia helped us initially and was lovely and very helpful. Vicky helped us through all of the sale and was amazing and without all of her help we would probably still be w...
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Comment on agent fees
good
Was this helpful? Yes
Jun 01,2017
Minithumbup
Dean McVay
Steve
By: 'Rob'
Jun 01,2017
0 people found
this helpful
I have been living in my property for about 18 months now. The move in procedure was painless, they perfrom regular inspections, any issues are fixed rapidly, they always answer queries quickly and politely. I can't say I have any complaints. Having an onsite representative in Steve is also very useful and he does a very good job....
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Comment on agent fees
Fees were a bit expensive from memory but not crazy. You get what you pay for really.
Was this helpful? Yes
May 26,2017
Minithumbup
Paul Rice
By: 'Ruby'
May 26,2017
0 people found
this helpful
We have used Belvoir, Liverpool Central for managing and renting out our apartments. We have found Paul Rice, Adam Rastall and the staff there very helpful, responsible and professional. They always try their best to help to sort out the issues and communicate with us timely....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
May 12,2017
Minithumbup
Dean McVay
By: 'Giselle'
May 12,2017
0 people found
this helpful
Dean has been very helpful as we are first time Landlords. He did the necessary paperwork and kept my husband and I informed throughout the entire process of getting the property ready for rental....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 07,2017
Minithumbup
Paul Rice
Vicky Colleran
By: 'COLIN'
Apr 07,2017
1 people found
this helpful
Branch staff very helpful and efficient. Manager Paul Rice prompt in dealing with all queries, and also his team member Mathew Taylor. Recommend Belvoir lettings agent to other Landlords in the Liverpool area. Mr.C.Perry....
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Comment on agent fees
Equitable rate
Was this helpful? Yes
Mar 23,2017
Minithumbdown
Paul Rice
Vicky Colleran
By: 'Rk'
Mar 23,2017
0 people found
this helpful
Their unscrupulous charges forced me to dispose of my multiple properties. Typical charges included: 1) Cost to dispose of a dryer, a free service by the supplier 2) Cost to dispose of old carpet. A free service by the contractor 3) 40 pounds for fitting screws on a window latch 4) Receipts printed on A4 paper, and purported to be from a reputable builder 5) Inability to enforce the use of the tenant's retention fees...
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By: Adam Rastall
Mar 24, 2017
View all comments (1)
I'm sorry to read your comment and I would like to investigate these allegations further. Can you contact me so I can gather further information about your comments. Kind regards Adam Rastall ...
Mar 21,2017
Minithumbup
Dean McVay
Paul Rice
By: 'D&M'
Mar 21,2017
1 people found
this helpful
Nice experience with Belvoir, I had few problems at the beginning really well sorted for me. In addition to, you can find really nice people ready to help you in the best way available!!!...
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Was this helpful? Yes
Mar 06,2017
Minithumbup
By: 'Clare hurst'
Mar 06,2017
2 people found
this helpful
Belvoir have managed my property to let for approximately 7 years. The team are very professional and helpful and have always marketed my property well ensuring I have never been without a tenant for more than a month. Any problems with the flat i.e. Reported faults / damage have been dealt with promptly. Would recommend Belvoir to any one who would like to rent out there property....
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Was this helpful? Yes
Feb 06,2017
Minithumbup
Vicky Colleran
Adam Rastall
By: 'Kate'
Feb 06,2017
0 people found
this helpful
The Belvoir team were great- very professional & reliable. As a buyer, I Would definitely recommend their services. Thank you to all the team....
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Comment on agent fees
Ok
Was this helpful? Yes
Jan 20,2017
Minithumbup
Dean McVay
By: 'Segar Chandramohan'
Jan 20,2017
0 people found
this helpful
I am happy with his services, communications and feedbacks. I will recommend him to any landlords. He worked hard on my behalf to resolve issues with the tenant....
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Comment on agent fees
Good communicator
Was this helpful? Yes
Jan 11,2017
Minithumbup
Vicky Colleran
By: 'M Daniels'
Jan 11,2017
0 people found
this helpful
Brilliant service from Belvoir and Vicky. Very helpful and accessible throughout the buying process and were very prompt with arranging viewings....
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Was this helpful? Yes
Nov 10,2016
Minithumbup
Vicky Colleran
Lori Williams
By: 'Alex Vilain'
Nov 10,2016
0 people found
this helpful
Purchased a property recently through Belvoir. Fantastic customer service, kept me updated throughout the process and helped chase any outstanding queries that I had to get things moving along. Would be a pleasure to do business with again....
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Was this helpful? Yes
Nov 01,2016
Minithumbup
Dean McVay
Matt Taylor
By: 'D & R'
Nov 01,2016
0 people found
this helpful
Belvoir manages two of my properties, I no longer live in Liverpool and I've never had a problem or bad experience with them. I have two long term tenants and couldn't ask for a better service, I can not recommend them enough...
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 30,2016
Minithumbup
By: 'Luigi'
Oct 30,2016
0 people found
this helpful
Nice experience with Belvoir, I had few problems at the beginning really well sorted for me. In addition to, you can find really nice people ready to help you in the best way available....
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Was this helpful? Yes
Oct 30,2016
Minithumbup
Vicky Colleran
Hannah
By: 'Gary'
Oct 30,2016
0 people found
this helpful
Excellent and dedicated customer service provided by the team at Belvoir. More than met my expectations, sincere and genuine throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
Vicky Colleran
Adam Rastall
By: 'Vendor'
Oct 30,2016
0 people found
this helpful
I listed my property with Belvoir before moving abroad and have been completely happy with communication with Adam and Vicky for viewings and viewing feedback. Hannah put an offer to me which wasn't acceptable but worked hard to get a good deal for myself and the buyer. Updates since the offer have been thorough and I can see the sale is being progressed by Vicky too and I'm sure she'll get it over the line....
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Comment on agent fees
Originally higher than I expected but has been justified by service alone.
Was this helpful? Yes
Oct 30,2016
Minithumbup
Vicky Colleran
Hannah
By: 'Sparkle'
Oct 30,2016
0 people found
this helpful
The service we have received from Belvoir has been second to none. The staff were professional and courteous at all times; they were polite and nothing was too much trouble. This has made the experience of selling our property a lot less stressful than I anticipated. I compare my experience with Belvoir to the other agents we dealt with when viewing properties - one agency in particular could learn from Belvoir's approach to customer service....
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Comment on agent fees
The fees reflect the work Belvoir out into selling our property.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By: 'Alex'
Oct 28,2016
0 people found
this helpful
Never had any issues whatsoever with Belvoir. When my front door broke they got someone to me within hours. Always good communication. 10/10....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
By: 'JBP'
Oct 26,2016
0 people found
this helpful
Fantastic service everytime. I have been with a lot of Lettings companies in Liverpool and Belvoir beats them all hands down. Very professional company with very professional staff....
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Oct 26,2016
Minithumbup
Matt Taylor
Dean McVay
By: 'Ruth Morris'
Oct 26,2016
0 people found
this helpful
Belvoir always go the extra mile and they are excellent at communication. Things always get organised quickly so that my business runs efficiently and there are minimum voids between tenancies. My tenants are really looked after. Couldn't manage without them!...
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Comment on agent fees
reasonable
Was this helpful? Yes
Oct 23,2016
Minithumbup
Hannah
Adam Rastall
By: 'JC'
Oct 23,2016
0 people found
this helpful
I am really happy with the service I have recieved so far from Belvoir. I am currently selling a property which was previously listed with another agent. I couldn't fault the communication from Hannah. The staff at Belvoir are really knowledgable and professional....
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Comment on agent fees
I think the fees represent the work that is put in by the agency.
Was this helpful? Yes
Oct 21,2016
Minithumbup
Matthew Taylor
Paul Rice
By: 'L A McCarty'
Oct 21,2016
0 people found
this helpful
Always Expert advice and customer service from both Paul and Matt a pleasure to do business with and long may it continue ....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 21,2016
Minithumbup
By: 'JAC'
Oct 21,2016
0 people found
this helpful
I have been very pleased with the service I have received from Belvoir lettings. I live abroad, so it's great to have the peace of mind of knowing that they are managing things well on my behalf. They are quick and efficient in dealing with any issues and have been very good at communicating with me....
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Comment on agent fees
I think the fees are reasonable.
Was this helpful? Yes
Oct 21,2016
Minithumbup
Matthew Taylor
By: 'Laura D'
Oct 21,2016
0 people found
this helpful
From the day I walked into the Belvoir office Matt was a gentleman, with excellent customer service skills. He was so co-operative in helping my boyfriend and I find an apartment that was suitable for us. With moving from Ireland, it wasn't easy to organise everything from over the water - but Matt made it extremely stress free. Anything we needed help with regarding our apartment; which we now call home, Matt was there to help in any way possible....
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Was this helpful? Yes
Oct 20,2016
Minithumbup
Matt Taylor
By: 'Paula'
Oct 20,2016
0 people found
this helpful
Mathew is one of the nicest guys and a great letting agent, I've rented off a couple of supposedly the top real estate agents in Liverpool! and none are a patch on the service I receive as a tenant with Belvior , I can't imagine renting off anyone else now . All problems sorted so quickly with professional plumbers, electricians etc. and the locksmith was here in 30mins when my neighbour was locked out .. 5* A+ very happy with Belvior...
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Comment on agent fees
great
Was this helpful? Yes
Oct 20,2016
Minithumbup
Matthew Taylor
By: 'Pat'
Oct 20,2016
0 people found
this helpful
Great doing business with you, no problems and would definitely recommend using Belvoir, and hope to work with you again soon....
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Comment on agent fees
good
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £79,500
  • Max: £2,550,000

Letting
  • Min: £0
  • Max: £180,000

ARLA NALS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 1 37 1 9 0 8 0 8 0
Vicky Colleran - upload your photo Vicky Colleran
21 reviews

About Vicky No description set View full profile
Dean McVay - no image available Dean McVay
Property Management
10 reviews

About Dean No description set View full profile
Lori Williams - no image available Lori Williams
Sales Neg
9 reviews

About Lori No description set View full profile
Matt Taylor - no image available Matt Taylor
Property Management
7 reviews

About Matt No description set View full profile
Paul Rice - no image available Paul Rice
Letting Manager
5 reviews

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Adam Rastall - no image available Adam Rastall
Sales Manager
6 reviews

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Matthew Taylor - upload your photo Matthew Taylor
3 reviews

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Hannah  - upload your photo Hannah
3 reviews

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Steve  - upload your photo Steve
1 reviews

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Last updated at 11:42 AM 14/04/2016 by vicky colleran

Complaints Procedure

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Last updated at 11:42 AM 14/04/2016 by vicky colleran

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