Absolutely disgusting service. If you are looking for a place don't go through this company. I enquired about an advertised property they said they had a lot of interest. I got completely turned of by the condescending tone, attitude, and response. I told them not ... read full review
Avoid. Foul staff , seem to have an attitude of hate and want conflict . Bunch of wasters that can't get jobs in happy decent places... read full review
“This is a vey calloused and cutthroat letting......”
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1 Star Review
Dec 08,2022
By:
'George'
Dec 08,2022
Branch: Rugby, 4 Banks Street
Services: Lettings (as a Tenant)
Rent PCM: £700 Would you recommend?: No
Postcode: CV21
Branch: Rugby, 4 Banks Street
Lettings (as a Tenant)
Rent PCM: £700 Postcode: CV21
2people found this helpful
This is a vey calloused and cutthroat letting agent. They provided me with a notice to move out of my then home on Christmas eve after letting a property from them for 10 years. The crew at Archer Basset are yearly recommending to the landlords that ... read full review
Despite the work of many people, it is of poor quality than 2-person agents.
Bad company, stay away. Keep your money and your mental health.... read full review
Awful service from a complete shambles of an unprofessional company. Please avoid if you can and go elsewhere, there are many more agents out there who will care, not give you attitude and cause stress and cost you money.... read full review
Would give 0 stars if I could, a completely useless and incompetent team who have cost us as Landlords by finding a terrible tenant who is no longer paying our rent and is months behind.
No help from them whatsoever and we have to keep calling ... read full review
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(1)
What is interesting is that a long standing landlord I notice no good comments for the pay tenancies,we paid out of our bank the rent for December as a goodwill gesture while we work we a tenant who has no longer a job,. You also declined our rent
guarantee option which was offered which would have protected you against this happening but our advise was not taken. ...
“Me and my husband found a house and we’re rea......”
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1 Star Review
Dec 02,2021
By:
'Olga'
Dec 02,2021
Branch: Birmingham, 1172 Warwick Road
Services: Lettings (Prospective customer)
Rent PCM: £850 Would you recommend?: No
Postcode: B37
Me and my husband found a house and we’re ready to pay a higher price to rent through this agency. We sent all supporting documents and passed credit checks and referencing, as well as paid deposit. As everything was successfully passed, we gave notice ... read full review
Hi Everyone,
Please avoid the agency. It is for your own good. There are countless negative experiences with then. To start with the slow handling of the documents. The application process took them over a month to get sorted. Then they started to rush us ... read full review
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(1)
I'm sorry that your fell let down, it is not our fault that the landlord did not have the property ready for you, although you had paid and signed the tenancy had the landlord had not signed by the as it was not ready to move into, the landlord also called you directly to apologies to you and you were given a full refund and an apology. We also tried to help find you an alternative property ...
“RUDE and awful staff especially a man named G......”
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1 Star Review
Apr 02,2021
Gavin
By:
'Lily'
Apr 02,2021
Branch: Birmingham, 1172 Warwick Road
Services: Lettings (as a Tenant)
Rent PCM: £400 Would you recommend?: No
Postcode: B45
RUDE and awful staff especially a man named Gavin who shouts down the phone. Never have felt so insulted, I really would advise all of you to never rent or buy from this estate agents, it will cause you nothing but stress and unhappiness. The ... read full review
We moved from Yoemans to Archer Basset and have had mixed levels of service. Recent experience has led me to not renew a managed service for a number of our rental properties. Unfortunately we should have looked for alternative options to Archer Bassett, lessons learned.... read full review
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(1)
We are sorry you have felt that our service levels did not meet your expectations, so we can understand what we could have done better them please email us directly at [email protected] ...
“If you are thinking of renting out a property...”
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1 Star Review
Mar 16,2021
By:
'Stephen George Hickey'
Mar 16,2021
Branch: Coventry, 5-6 Greyfriars Court
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: PL14
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(1)
Steve, we noted your comment, but are you the same landlord who has just recently let a property through us, perhaps you would like to contact us directly to discuss why you felt the need to write the review without discuss your concerns with us/ ...
“I would give zero stars if I could....”
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1 Star Review
Feb 04,2021
Laura
By:
'Laura'
Feb 04,2021
Branch: Birmingham, 1172 Warwick Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: B11
I would give zero stars if I could.
I fell in love with a property, & was so excited at the prospect of moving into my new home.
I went to see the apartment with my mother in law, whilst we both loved it, I asked ... read full review
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(3)
Hi Laura
I’ve had a very similar experience with this company.
They’ve completely cheated us
Would we be able to exchange contact information,
I really want to speak to someone who’s been through the same thing
Please reply if you can ...
“Bunch of customer hating profit orientated id......”
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1 Star Review
Feb 01,2021
By:
'Stingy1'
Feb 01,2021
Branch: Coventry, 5-6 Greyfriars Court
Services: Surveys
Sold price: £650 Would you recommend?: No
Postcode: CV1
Bunch of customer hating profit orientated idiots, especially the males at hertford street. Connells is around the corner. Take my advice don't use this bunch... read full review
The biggest thieves. Do not rent from them.
Big liars. They tried to get me to pay a fee the Landlord didn't know about.
I will sue them with the landlord.... read full review
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(1)
We note you claim we tried to charge you a fee, the tenant fee ban of 2019 has a limited fees which we are permitted to charge tenants. The only other fee a landlord could charge is it you wish to end a tenancy early and that is solely at the landlord discretion. perhaps you mis-understood, We cannot find a record of your complaint If you believe that we have you have a valid complaint, then please write to our customer complaints team, and we shall aim to resolve your concerns. ...
“Wouldn’t rate these agents one star if that w......”
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1 Star Review
Sep 14,2020
By:
'Joshua'
Sep 14,2020
Branch: Rugby, 4 Banks Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV23
Branch: Rugby, 4 Banks Street
Lettings (as a Tenant)
Postcode: CV23
0people found this helpful
Wouldn’t rate these agents one star if that was an option. May issues with property reported promptly to them and either not actioned at all or after a very long period of time. One inspection was even forgotten about after me organising time off ... read full review
Would have give 0 stars. Absolutely unprofessional service from these. My girlfriend went to view a property with a guy called Tom Wolski. He told my girlfriend we would have to go through the application process, there was a couple viewing after us. My girlfriend emailed ... read full review
I rented my current flat with Archer Bassett in Coventry when I first moved to the UK from abroad. It has been almost 2 years. From the first day onwards, Archer Bassett was super helpful in everything, property management, accounts etc. They have been super responsive ... read full review
I rent out a small flat via these guys, cannot recommend them highly enough!! They find good quality tenants promptly, and are on the ball with sorting out repairs and dealing with any ongoing queries. Having had bad experiences in the past with managed services ... read full review
I would say simply avoid this state agent you will regret for sure later! a worst communication and his subcontractors are worst , very unprofessional , you will never be happy with their services.!... read full review
I have recently bought a property through Archer Bassett. They helped me through every step as it was a rather difficult time for me. They couldn't have been more helpful. Especially a huge thank you to Simon.... read full review
I rented from archer and basset my neighbour got me evicted by contacting archer and basset archer and basset never sent me a letter about my music being loud but i was thrown out unlawfully i also did not like anyone who worked in archer ... read full review
We have been dealing with Nikita in referencing, we are kept in the loop at each stage and things are done in a timely manner. Brilliant service especially compared to local estate agents we have used before... read full review
Branch: Rugby, 4 Banks Street
Services: Lettings (as a Tenant)
Rent PCM: £1350 Would you recommend?: No
Postcode: NN6
Branch: Rugby, 4 Banks Street
Lettings (as a Tenant)
Rent PCM: £1350 Postcode: NN6
1people found this helpful
Do not use. They I gnore work that needs to be carried constantly, even a gas leak, and take your deposit when you leave. £660 for lightbulbs. Dodgy electric we're never looked at though. Now seeking legal advice. They're Cowboys. Hated them as my landlord. I ... read full review
Branch: Rugby, 4 Banks Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: CV21
Branch: Rugby, 4 Banks Street
Sales (as a Buyer)
Postcode: CV21
3people found this helpful
If it is possible to leave 0 stars then I would.
This estate agent is horrendous.
We purchased a house through the Rugby branch and not only were communications extremely patchy but the staff are very rude and disinterested.
To give you an example I made ... read full review
Branch: Rugby, 4 Banks Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B25
Branch: Rugby, 4 Banks Street
Lettings (as a Tenant)
Postcode: B25
1people found this helpful
Would just like to say how helpful this estate agent was with renting a flat for my son.
I had a lot of concerns but Gavin was so good with us. Within 2 weeks of viewing the flat , my son had signed his tenancy agreement.
Many ... read full review
As a landlord you need an agent you can rely on, who will talk to you truthfully and respond to your queries in an informed and timely manner. You won't get any of these from Archer Bassett. They will spend plenty of time telling you ... read full review
Was not satisfied with archer basset, So frustrating when you are a paying tennant and the service that you get is very poor. Simple problems like a leaking tap taken the best part of a year to sort. Information gets lost, lack of communication between ... read full review
Arranged to view an apartment, drove 70 + miles, to get there and find no one to meet me. I called the office to be told it was let!!! Not happy at all!!!... read full review
They do not do their job .
We had full management and basically it was all a waste of money .
They never reply to phone calls or emails .
House is in a terrible condition under their care . Highly recommend you do not use this agency . Litt... read full review
Ryan met me at my Coventry property to discuss finding a tenant. He is exceptionally knowledgeable and yet open to new ideas, and found me fabulous tenants. His understanding of landlords' concerns is excellent, his grasp of housing law is comprehensive and he found me ... read full review
Comment on agent fees
medium to high for landlords - but they provide excellent service.
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(1)
I have major complaint which has still not been handled properly by IAN pinder . It concerns your tenants abusive and uncooperative behaviour ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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