Urban Base Lettings
1/5, 7 reviews
14% recommended
20% sales valuation accuracy
20% sales fee satisfaction
0% lettings valuation accuracy
20% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 20% 20% £0 £0
Lettings 0% 20% £650 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 6 0 0 0 0 1 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“STAY AWAY!!!...”

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Apr 04,2018
Minithumbdown
By: 'Very Angry'
Apr 04,2018
3 people found
this helpful
I wish I'd seen the reviews before viewing a property with them, if you have found a property that you want to rent and it's with them keep looking... seriously, keep looking! You wont find a worse company to deal with, trust me stay well ...
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Comment on agent fees
Nothing good about this company whatsoever
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“Do not use this letting company. Was one bad experience ......”

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Dec 21,2017
Minithumbdown
By: 'john'
Dec 21,2017
1 people found
this helpful
Do not use this letting company. Was one bad experience after another. We arranged a viewing with a staff member called Danny who was extremely rude, arrogant and made very homophobic comments. He then forced us to pay the registration fee on the spot if ...
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Comment on agent fees
bad
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“Absolutely terrible experience. Never ever in my life will I ......”

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May 31,2017
Minithumbup
By: 'Morris'
May 31,2017
5 people found
this helpful
Absolutely terrible experience. Never ever in my life will I think about buying or renting from here. I should of believed the previous review. Shocking behaviour keeping my money like they did....
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Comment on agent fees
Bad extremely extortionate and likes to keep other people's earned money
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“I don't normally bother writing reviews or putting in complaints, ......”

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Jul 14,2014
Minithumbdown
By: 'Phil_1979'
Jul 14,2014
5 people found
this helpful
I don't normally bother writing reviews or putting in complaints, however, this particular set-up had me absolutely fuming. The attitude of the guy who dealt with our letting was terrible and it later turned out he wasn't passing through information that we'd requested from the ...
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What agent could do to change your mind?
Since negotiation of fees was never even mentioned, perhaps the agent could have tried in the first place?
Attached Filesnbsp;
Comment on agent fees
Their fees are sky high and even though we asked for a breakdown of these to find out why they were so much, we were told that there was no breakdown and we just had to accept them if we wanted the property. Once they have the contract signed and your money, communication deteriorates and they're not interested in any questions you might have.
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“I agree with the other reviews on this site. I ......”

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Jul 10,2014
Minithumbdown
By: 'James'
Jul 10,2014
2 people found
this helpful
I agree with the other reviews on this site. I have just left a tenancy with Urban Base after 6 months, i just had enough. When i moved in the inventory was completely incorrect, the property was filthy and there were urgent repairs required. I contacted ...
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What agent could do to change your mind?
The service is disgusting. Sack the staff and start again or call it a day, they have stolen enough money from people.
Attached Filesnbsp;
Comment on agent fees
Paid ‚£525 in total and entered a property without working locks, lights, and other parts. Also had no paperwork, inventory was incorrect and the property was filthy. They had no interest - just want the money!
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“They took our money and ripped us off. Considering legal ......”

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Mar 03,2012
Minithumbdown
By: 'Gutted and disgusted'
Mar 03,2012
11 people found
this helpful
They took our money and ripped us off. Considering legal action - terrible treatment. If you use this agency, ensure that you go through all the paperwork with a legal expert before you sign anything. They do not check that anything in the property works ...
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What agent could do to change your mind?
The only thing that would improve matters for me is if they went out of business so they can't do this to other people.
Attached Filesnbsp;
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By: Anna
Feb 01, 2019
View all comments (1)
Avoid this DISGRACEFUL, incompetent and dishonest company. The staff (including sernior staff) are a disgrace. Don't be fooled by the slick website. Dig deeper into this company. This is my experience: I rented a property from them and paid 6 months advance rent, because I really wanted a property in that place at that time. They assured me that the property would be fully checked before I moved in. Two months after all contracts signed, on the day of moving (in Winter), the boiler was brok ...

“Horrible service in Durham branch, the staff there has the ......”

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Sep 08,2011
Minithumbdown
By: 'John'
Sep 08,2011
13 people found
this helpful
Horrible service in Durham branch, the staff there has the worst attitude I've ever seen, they just don't explain to you all the details, so you have to explore all the details yourself, otherwise you will be ripped off. The admin fee is 199+half month ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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