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Jul 14,2014
Minithumbdown
By:
Jul 14,2014
2 people found
this helpful
I don't normally bother writing reviews or putting in complaints, however, this particular set-up had me absolutely fuming. The attitude of the guy who dealt with our letting was terrible and it later turned out he wasn't passing through information that we'd requested from the landlord. Simple questions about their own contract terms and conditions were left unanswered and emails were condescending and sarcastic in response. Their attitude comes across as; 'accept the contract as is, sign...
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What agent could do to change your mind?
Since negotiation of fees was never even mentioned, perhaps the agent could have tried in the first place?
Comment on agent fees
Their fees are sky high and even though we asked for a breakdown of these to find out why they were so much, we were told that there was no breakdown and we just had to accept them if we wanted the property. Once they have the contract signed and your money, communication deteriorates and they\'re not interested in any questions you might have.
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Jul 10,2014
Minithumbdown
By:
Jul 10,2014
0 people found
this helpful
I agree with the other reviews on this site. I have just left a tenancy with Urban Base after 6 months, i just had enough. When i moved in the inventory was completely incorrect, the property was filthy and there were urgent repairs required. I contacted them on a daily basis and it took a full 6 months to get everything working to the reasonable stand it should off been when i first moved in. I paid $200 to 'hold' the property and a further £325 in admin fees. For that you expect a grea...
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What agent could do to change your mind?
The service is disgusting. Sack the staff and start again or call it a day, they have stolen enough money from people.
Comment on agent fees
Paid ‚£525 in total and entered a property without working locks, lights, and other parts. Also had no paperwork, inventory was incorrect and the property was filthy. They had no interest - just want the money!
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Mar 03,2012
Minithumbdown
By:
Mar 03,2012
9 people found
this helpful
They took our money and ripped us off. Considering legal action - terrible treatment. If you use this agency, ensure that you go through all the paperwork with a legal expert before you sign anything. They do not check that anything in the property works or is safe. Loads of damage not written in inventory. Essential repairs not done - now they have our money, they don't care. I do not recommend....
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What agent could do to change your mind?
The only thing that would improve matters for me is if they went out of business so they can't do this to other people.
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Sep 08,2011
Minithumbdown
By:
Sep 08,2011
11 people found
this helpful
Horrible service in Durham branch, the staff there has the worst attitude I've ever seen, they just don't explain to you all the details, so you have to explore all the details yourself, otherwise you will be ripped off. The admin fee is 199+half month rent, so you are looking at around 450 pounds here, the other agents I've used only charge between 100 to 175, this agent should really be banned, I will never ever use this agent....
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Office 1
61 Saddler Street, Durham DH1 3NU
(1)
Office 1
The Axis Building Maingate, Team Valley Trading Estate, Gateshead NE11 0NQ
(2)

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