Urban Base Lettings

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“STAY AWAY!!!...”

Apr 04,2018
Minithumbdown
By: 'Very Angry'
Apr 04,2018
2 people found
this helpful
I wish I'd seen the reviews before viewing a property with them, if you have found a property that you want to rent and it's with them keep looking... seriously, keep looking! You wont find a worse company to deal with, trust me ...
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Comment on agent fees
Nothing good about this company whatsoever
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Dec 21,2017
Minithumbdown
By: 'john'
Dec 21,2017
1 people found
this helpful
Do not use this letting company. Was one bad experience after another. We arranged a viewing with a staff member called Danny who was extremely rude, arrogant and made very homophobic comments. He then forced us to pay the registration fee on the spot if ...
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Comment on agent fees
bad
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May 31,2017
Minithumbup
By: 'Morris'
May 31,2017
4 people found
this helpful
Absolutely terrible experience. Never ever in my life will I think about buying or renting from here. I should of believed the previous review. Shocking behaviour keeping my money like they did....
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Comment on agent fees
Bad extremely extortionate and likes to keep other people's earned money
Was this helpful? Yes
Jul 14,2014
Minithumbdown
By: 'Phil_1979'
Jul 14,2014
4 people found
this helpful
I don't normally bother writing reviews or putting in complaints, however, this particular set-up had me absolutely fuming. The attitude of the guy who dealt with our letting was terrible and it later turned out he wasn't passing through information that we'd requested from the ...
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What agent could do to change your mind?
Since negotiation of fees was never even mentioned, perhaps the agent could have tried in the first place?
Attached Files
Comment on agent fees
Their fees are sky high and even though we asked for a breakdown of these to find out why they were so much, we were told that there was no breakdown and we just had to accept them if we wanted the property. Once they have the contract signed and your money, communication deteriorates and they\'re not interested in any questions you might have.
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Jul 10,2014
Minithumbdown
By: 'James'
Jul 10,2014
1 people found
this helpful
I agree with the other reviews on this site. I have just left a tenancy with Urban Base after 6 months, i just had enough. When i moved in the inventory was completely incorrect, the property was filthy and there were urgent repairs required. I contacted ...
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What agent could do to change your mind?
The service is disgusting. Sack the staff and start again or call it a day, they have stolen enough money from people.
Attached Files
Comment on agent fees
Paid ‚£525 in total and entered a property without working locks, lights, and other parts. Also had no paperwork, inventory was incorrect and the property was filthy. They had no interest - just want the money!
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Mar 03,2012
Minithumbdown
By: 'Gutted and disgusted'
Mar 03,2012
10 people found
this helpful
They took our money and ripped us off. Considering legal action - terrible treatment. If you use this agency, ensure that you go through all the paperwork with a legal expert before you sign anything. They do not check that anything in the property works ...
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What agent could do to change your mind?
The only thing that would improve matters for me is if they went out of business so they can't do this to other people.
Attached Files
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Sep 08,2011
Minithumbdown
By: 'John'
Sep 08,2011
12 people found
this helpful
Horrible service in Durham branch, the staff there has the worst attitude I've ever seen, they just don't explain to you all the details, so you have to explore all the details yourself, otherwise you will be ripped off. The admin fee is 199+half month ...
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Awards won by Urban Base Lettings

Individual Branch Awards


Carrville
61 Saddler Street, Durham DH1 3NU
(3)
Office 1
The Axis Building Maingate, Team Valley Trading Estate, Gateshead NE11 0NQ
(3)


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