• Staff picture
    Callum
  • Staff picture
    Lauren
  • Staff picture
    Andy
  • Staff picture
    Neil
  • Staff picture
    Steve
  • Staff picture
    Nikki
  • Staff picture
    Tara
  • Staff picture
    Isla
  • Staff picture
    David
  • Staff picture
    David
  • Staff picture
    Emily
  • Staff picture
    Danielle
  • Staff picture
    David
  • Staff picture
    Maciej
  • Staff picture
    Mohammad
  • Staff picture
    David


Why Umega Lettings?


Umega Lettings is one of the most respected letting agents in Edinburgh . We are innovators in property lettings in terms of transparency and great communication between tenants and landlords. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman
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Why Umega Lettings?


Umega Lettings is one of the most respected letting agents in Edinburgh . We are innovators in property lettings in terms of transparency and great communication between tenants and landlords. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understand that the number of hurdles and pitfalls that a landlord faces can be quite overwhelming so Umega Lettings are here to take the stress out of owning a rental property.

Umega Lettings

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

www.umega.co.uk

Properties for Sale
Properties to Rent

“Friendly and efficient service...”

Apr 15,2019
Minithumbup
Isla
By: 'Paul Clark'
Apr 15,2019
0 people found
this helpful
As a landlord, I can recommend the Umega team. Friendly and efficient service from start to finish. Steve was a huge help in getting my property ready and marketed in the beginning and both Isla and Erin have done a great job of managing the ...
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Comment on agent fees
Reasonable and clearly displayed on the monthly statements
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By: Danielle Kerr
Apr 15, 2019
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Thanks so much Paul! Steve, Isla & Erin will be so chuffed to hear you've been singing their praises :) ...

“Great Service!...”

Apr 10,2019
Minithumbup
Isla
By: 'No'
Apr 10,2019
0 people found
this helpful
I could not speak highly enough of the team at Umega and especially Erin and Isla. Very friendly and efficient service making the whole process simple. Would definitely recommend!...
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By: Danielle Kerr
Apr 10, 2019
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Thank you so much for your kind words - Isla & Erin will be thrilled to hear you're so pleased :) ...

“Excellent service...”

Apr 04,2019
Minithumbup
By: 'Rona'
Apr 04,2019
0 people found
this helpful
Simon Douglas has been a great support in providing myself with instant responses to any questions and has a good professional yet friendly approach . As a landlord it is great to have this point of contact and I feel he acts in both the landlords ...
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Comment on agent fees
Very reasonable rates
Was this helpful? Yes
By: MRS DANIELLE E KERR
Apr 05, 2019
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Thanks so much Rona, it's so nice of you to take the time to give us this lovely feedback. Our Simon takes real pride in delivering a great service and he'll really appreciate these comments so I'll make sure they're passed on. Long may this happy relationship continue! ...

“Prompt and smooth service...”

Apr 02,2019
Minithumbup
By: 'callumwoolf'
Apr 02,2019
0 people found
this helpful
Always swift to respond to any emails, as well as providing clear information/solutions to any questions or issues myself or my flatmate had....
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“Absolutely fantastic...”

Apr 01,2019
Minithumbup
Andy
By: 'Callum'
Apr 01,2019
0 people found
this helpful
I have been with Umega for over 6 months now and must say I really couldn't ask for more. From the initial consultations with Andy, right through to the current updates, information and general advice from Simon, they really do offer an unparalleled service. As an ...
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Was this helpful? Yes
By: Andy Whitmey
Apr 01, 2019
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Callum, thanks so much for your lovely review! This is so nice to hear on a Monday. I (Andy) don't often get name checked in reviews so you've made my day and I'll make sure to share this with the wider team (and give Simon the kudos he deserves too!). Likewise it's been a pleasure dealing with you and your property - we love working with great landlords like you :) Hope life is going well for you since the move. ...

“Amazing service!...”

Mar 20,2019
Minithumbup
By: 'Susana'
Mar 20,2019
0 people found
this helpful
My partner chose Umega based on the good reviews he found online, and he's always been super pleased with their service. Im now joining the lease, and they've been super helpful throughout the process. I very much appreciate their friendly professional advice and support. Everything ...
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Was this helpful? Yes
By: Danielle Kerr
Mar 20, 2019
View all comments (1)
Thanks so much for your lovely feedback Susana, it really means so much to the team to hear their efforts are noticed and appreciated. Congratulations on moving in with your partner - we hope you're both really happy in your Umega home! ...

“Professional, helpful and friendly...”

Mar 14,2019
Minithumbup
By: 'April'
Mar 14,2019
0 people found
this helpful
Lucy Hardie met me right on time at the property and was very welcoming and knowledgeable, giving a great first impression of the property I was viewing.Also was very responsive by email. A pleasure to work with!...
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Comment on agent fees
don't know
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“Great agent...”

Mar 12,2019
Minithumbup
By: 'Gabriela'
Mar 12,2019
0 people found
this helpful
I want to highly reccomend UMEGA and especially the agent SIMON DUGLAS. He is very professional and very helpful. His aproach and the way of communication it is perfect. It was a pleasure and there are not enough words to tell you how grateful I ...
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By: Danielle Kerr
Mar 12, 2019
View all comments (1)
Wow Gabriela, what a lovely review! Simon will be so pleased to hear your kind words - it's gestures like this that really help our team feel motivated and appreciated! We wish you all the very best too :) ...

“Contact good...”

Mar 06,2019
Minithumbup
Mohammad
Emily
By: 'Vic'
Mar 06,2019
0 people found
this helpful
First time letting a property, Umega staff made this very easy with Mo & Emily keeping me right, keeping me informed off all steps involved right up till tenants found & are still looking after my interests Would recommend Umega based on both these people...
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Comment on agent fees
Happy with fees
Was this helpful? Yes

“Great support...”

Feb 27,2019
Minithumbup
Callum
By: 'Magda'
Feb 27,2019
0 people found
this helpful
We've just finished our 4 years tenancy with Umega. At the begining Callum was our property manager, then Simon took over. Both of them are just great, very responsive and helpful, easy to get along with, but very professional at the same time. They take great ...
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“Restored our faith in letting agents...”

Sep 28,2018
Minithumbup
Callum
By: 'Nicky'
Sep 28,2018
0 people found
this helpful
We had formed a very untrusting opinion of letting agents and landlords due to the appalling treatment of two of our adult kids in other cities. But Umega were fair, professional, intelligentand efficient throughout, and the landlady dealt with a broken dishwasher fairly too, and ...
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Comment on agent fees
As tenants we didn't pay any, I don't think.
Was this helpful? Yes

“Attentive and Prompt Services...”

Sep 27,2018
Minithumbup
Emily
By: 'LAM'
Sep 27,2018
0 people found
this helpful
Emily and Amit are very efficient to sort out everything needed and rent out the flat within a very short time. They are really professional and attentive. It is amazing to work with them and I would highly recommend their services....
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Comment on agent fees
Good agent's fee
Was this helpful? Yes

“attentive, helpful...”

Sep 26,2018
Minithumbup
By: 'Magloire(FrenchFamily)'
Sep 26,2018
0 people found
this helpful
I am not Scottish but I will try to express how pleasant it was to meet Kim first and Amy then. From the beginning, they were attentive, helpful, They clearly understood our unusual situation, as we come from overseas and did their best to support ...
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Was this helpful? Yes

“Absolutely Thrilled...”

Sep 08,2018
Minithumbup
By: 'catherine'
Sep 08,2018
0 people found
this helpful
Completely stressfree experience. Kim, our letting agent was absolutely brilliant making the whole experience smooth and hassle free. Couldn't be happier...
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“Very Efficient...”

Aug 31,2018
Minithumbup
Emily
By: 'Lily'
Aug 31,2018
0 people found
this helpful
Recently been lucky enough to let a flat with UMEGA, very professional company with quick responses to emails and good clear information. No problems at all! Thanks Emily!...
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“Incredibly helpful!...”

Aug 31,2018
Minithumbup
Emily
By: 'Kate'
Aug 31,2018
0 people found
this helpful
Emily was incredibly helpful and really friendly throughout the whole process. Would recommend Umega as a letting agent to anyone who was looking to move in Edinburgh!...
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“Excellent service...”

Aug 27,2018
Minithumbup
Callum
By: 'Jane'
Aug 27,2018
0 people found
this helpful
Highly recommend Umega Lettings. As a landlord I have had no issues dealing with Umega Lettings. Callum is highly professional, very able, and uses his common sense to sort out any problems. He maintains good relationships with both tenants and the landlord which enables issues ...
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“Amazing service...”

Aug 15,2018
Minithumbup
By: 'Lily'
Aug 15,2018
1 people found
this helpful
Eden has been amazing through what is normally a stressful process! She was very friendly, helpful and informative. She was great at the viewing and really sold the company well :) We are so happy at how efficient she was in helping us secure the flat ...
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“Renting new property...”

Aug 07,2018
Minithumbup
Lauren
Emily
By: 'KIKE'
Aug 07,2018
0 people found
this helpful
I had no experience in renting a property and I have to say that they helped me with the doubts I had. Furthermore they reply all my emails fast and clearly....
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“Delightful agency!...”

Aug 01,2018
Minithumbup
Emily
By: 'Fatima'
Aug 01,2018
0 people found
this helpful
I am an international student and have been trying to secure a property in Edinburgh from overseas, and Emily has been a great help in the process and a delight in overcoming all the hurdles! Highly recommended to any international students in the same situation!...
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Comment on agent fees
good
Was this helpful? Yes

“Happy and Helpful...”

Jul 31,2018
Minithumbup
Emily
By: 'Nakandi'
Jul 31,2018
0 people found
this helpful
Emily and Rachel S were very happy and helpful throughout the whole process - very happy with my experience - they made it all very easy!...
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Was this helpful? Yes

“Friendly, helpful and always willing to help!...”

Jul 27,2018
Minithumbup
Nikki
By: 'Leona'
Jul 27,2018
0 people found
this helpful
Nothing is too much trouble for Umega. Nikki is a great PM who will ensure that your tenancy runss smoothly! Great team always willing to go the extra mile!...
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Comment on agent fees
No tenant fees charged
Was this helpful? Yes

“Flawless!...”

Jul 27,2018
Minithumbup
By: 'Kevin Forshall'
Jul 27,2018
0 people found
this helpful
From the moment we discovered our new property, right through to moving in the process was made an ease. Would highly recommend to anyone...
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Comment on agent fees
Good
Was this helpful? Yes

“Super Helpful for Students...”

Jul 21,2018
Minithumbup
Emily
By: 'Haru & Connie'
Jul 21,2018
0 people found
this helpful
As first time flat hunters in Edinburgh, finding a flat through Umega has been a great experience. All agents we have met have been friendly, helpful, quick to respond but not impatient in the slightest. It's quite apparent they value their customers and we can't ...
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“Efficient and professional service...”

Jul 20,2018
Minithumbup
Nikki
By: 'Rebecca'
Jul 20,2018
0 people found
this helpful
Nikki was always ready with an answer to any questions and problems I had. She was accommodating and willing to go above and beyond. I was out of the country for several months during the tenancy but I felt comfortable leaving the property in the ...
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Comment on agent fees
Reasonable, on par with other agent’s fees and good value for the service provided.
Was this helpful? Yes

“Great letting experience...”

Jul 19,2018
Minithumbup
Nikki
By: 'James Merrick'
Jul 19,2018
0 people found
this helpful
We rented a place in Portobello, Edinburgh for a year through Umega. We had a great experience start to finish- everything we needed was done on time and with good grace. Friendly staff- especially Nikki, our property manager- and a very good, highly efficient service....
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“Excellent!!...”

Jul 19,2018
Minithumbup
Emily
By: 'A visiting scientist in Edinburgh'
Jul 19,2018
0 people found
this helpful
Emily is very kind, encouraging and helpfull! As non UK-residents, things can look complicated to people like us, looking for a place to live but with Emily, this is rather easy going!...
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Comment on agent fees
As a whole family moving from France to Edinburgh, we had some specific demands regarding the area for a nice place to live. Emily was sooo understanding and patient with us!!
Was this helpful? Yes

“Great Service!...”

Jul 18,2018
Minithumbup
Emily
By: 'Shannon.Y'
Jul 18,2018
0 people found
this helpful
By far the best lettings agency I've ever used. It was a really quick and easy process with Umega. We dealt with Emily and Rachel and they were both very friendly, helpful, and sorted everything really quickly for us....
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“Friendly...”

Jul 16,2018
Minithumbup
By: 'Chris E'
Jul 16,2018
0 people found
this helpful
From the first contact to viewing to picking up the keys Emily was extremely friendly and helpful. She was very knowledgeable about the property and processes going forward, and anything she didn't know she didn't try and 'blag' but actually found out the answer. A ...
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Comment on agent fees
Honestly can't remember any fees, if there were some, they were nominal and expected.
Was this helpful? Yes

“Great application process...”

Jun 27,2018
Minithumbup
Emily
By: 'Tyra'
Jun 27,2018
0 people found
this helpful
It was a very easy and quick process from the flat viewing, handing in the application to signing the contract. Emily has been very helpful and always patiently answer my long-listed questions (thank you, Emily). We are very much looking forward to moving in and ...
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Was this helpful? Yes
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
103 2 162 4 0 0 1 0 16 1

Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is £250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for £395+VAT. We charge £200+VAT for handling the HMO application process.
Last updated at 22/04/2016, 1:56 PM by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Staff picture Callum
(18)

Staff picture Lauren
(2)

Staff picture Andy
(25)

Staff picture Neil
(2)

Staff picture Steve
(24)

Staff picture Nikki
(21)

Staff picture Tara
(1)

Staff picture Isla
(24)

Staff picture David
(1)

Staff picture David
(0)

Staff picture Emily
(30)

Staff picture Danielle
(0)

Staff picture David
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Staff picture Maciej
(1)

Staff picture Mohammad
(4)

Staff picture David
(0)

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