• Callum
    Callum
  • Scott
    Scott
  • Jonathon
    Jonathon
  • Lauren Hand
    Lauren Hand
  • Andy
    Andy
  • Neil
    Neil
  • Bruce
    Bruce
  • Steve
    Steve
  • Nikki
    Nikki
  • Amber
    Amber
  • Tara
    Tara
  • Isla
    Isla
  • David Forsyth
    David Forsyth
  • David Funnell
    David Funnell
  • Chris
    Chris
  • Emily
    Emily
  • Danielle
    Danielle
  • Eden
    Eden
  • David Hannaford
    David Hannaford
  • Maciej
    Maciej
  • claim your profile
    Mohammad
  • Rachel Simpson
    Rachel Simpson
  • David Hume
    David Hume
Umega Lettings are responsible letting agents, leading the way in terms of what a great letting agent is. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understa Read full description...
Umega Lettings

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

www.umega.co.uk

Properties for Sale
Properties to Rent

“ Great assistance... ”

May 10,2018
Minithumbdown
Eden
By: 'Ali'
May 10,2018
0 people found
this helpful
Eden Ritchie was very helpful and very cooperative with me. She showed me more than 5 properties within couple of days. She was always active with me and tries to find me a suitable property to live given my conditions. She even suggested properties that I ...
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“ Amazing, professional and very kind!... ”

May 09,2018
Minithumbup
Emily
By: 'Mollie Clegg'
May 09,2018
0 people found
this helpful
I can be a bit of a worrier and especially since this is mine and my partner's first move! Emily was endlessly patient and helpful and answered all of my questions- big or small- and had made the process of moving smooth and exciting ...
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Comment on agent fees
good
Was this helpful? Yes

“ Exemplary Efficiency & more... ”

May 05,2018
Minithumbup
Emily
By: 'Dave Sutton'
May 05,2018
0 people found
this helpful
Emily was the embodiment of professionalism & efficiency itself. From kick off she was on the ball, knew her onions back to front and presented the properties I viewed with genuine zeal and interest in what I was personally seeking. I felt listened to and ...
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Comment on agent fees
I can’t comment as am unaware of the fees.
Was this helpful? Yes

“ Rodney Street... ”

May 03,2018
Minithumbup
Callum
Emily
By: 'David J'
May 03,2018
0 people found
this helpful
My brother and I own a flat in Edinburgh, but do not live in Edinburgh. Our tenants moved out and the flat needed to be re-leased and refurbished. Emily identified a suitable replacement tenant and timing for the refurbishment became quite tight. But due to ...
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Comment on agent fees
Good
Was this helpful? Yes

“ A trustworthy, efficient service... ”

Apr 30,2018
Minithumbup
Callum
Scott
By: 'Nicky'
Apr 30,2018
0 people found
this helpful
We are wary of letting agents, having had a dire experience with Digs in Bristol. However, Umega have been pleasant, helpful, and effective at every point, both in arranging our let, and in dealing with plumbing and other issues with the place we are renting. ...
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Comment on agent fees
As tenants, we did not pay any, which is excellent value!
Was this helpful? Yes

“ Excellent... ”

Apr 13,2018
Minithumbup
By: 'D Macleod'
Apr 13,2018
0 people found
this helpful
Caitlin provided excellent advice and guidance when looking to market and renting my property. Quick response time to any questions I had....
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Comment on agent fees
Good
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“ Excellent service... ”

Apr 09,2018
Minithumbup
Emily
By: 'Natalia'
Apr 09,2018
0 people found
this helpful
Ive had pleaseure meet Caitlin and Emilly , great customers service , both are very hyelpful and whole proccess was easy , Ive avoid all stress by the two amazing girls ! Reccomended for everyone...
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Comment on agent fees
veru good !
Was this helpful? Yes

“ Friendly efficiency... ”

Apr 09,2018
Minithumbup
Emily
By: 'Nadia'
Apr 09,2018
0 people found
this helpful
Umega are easy to work with, no stressful delays. Emily, in particular, was always friendly and cheerful while staying completely professional and efficient. It was a pleasure finding a flat with her expert help. Thank you, Emily!...
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Was this helpful? Yes

“ Friendly efficiency... ”

Apr 09,2018
Minithumbup
Emily
By: 'Nadia'
Apr 09,2018
0 people found
this helpful
Umega are easy to work with, no stressful delays. Emily, in particular, was always friendly and cheerful while staying completely professional and efficient. It was a pleasure finding a flat with her expert help. Thank you, Emily!...
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“ Maintenance... ”

Apr 06,2018
Minithumbup
Jonathon
Maciej
By: 'Martina'
Apr 06,2018
0 people found
this helpful
I have always been satisfied with Umega during my tenancy. The staff would always be helpful and cooperative, especially in maintenance issues. Definitely recommendable....
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Comment on agent fees
As a tenant, I did not have to pay fees.
Was this helpful? Yes

“ Saviour!... ”

Apr 03,2018
Minithumbup
Emily
By: 'Rosie'
Apr 03,2018
0 people found
this helpful
Emily saved the day when it came to finding a 5 bed student flat. She was incredibly helpful and friendly on the phone, totally different experience to most letting agents I had been in contact with! We have had a rollercoaster ride trying to find a ...
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“ Very good experience... ”

Mar 28,2018
Minithumbup
By: 'Ginny'
Mar 28,2018
0 people found
this helpful
Caitlin played a big part in our choice. We were impressed that she was able (and nice enough to) to accommodate two separate viewings and meet our weird scheduling needs, and was super fast in getting everything arranged once we decided on the flat she ...
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Comment on agent fees
/
Was this helpful? Yes

“ Great service received... ”

Mar 28,2018
Minithumbup
Jonathon
By: 'Eirini'
Mar 28,2018
0 people found
this helpful
Great service received for any issue of the flat. Correspondence, as well as flat maintenance requests, were always managed as soon as possible....
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“ Great Service received... ”

Mar 27,2018
Minithumbup
By: 'Julie Ann'
Mar 27,2018
0 people found
this helpful
Umega lettings is one of the easiest and professional lettings agents I have ever dealt with. The application and the move in process was so streamlined and I was fortunate enough to deal with Caitlin through this transition. Caitlin answered all my questions and helped ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Emily is Excellent... ”

Mar 24,2018
Minithumbup
Emily
By: 'Lynran'
Mar 24,2018
0 people found
this helpful
I am grateful for all the expert assistance given by Emily. She is enthusiastic, knowledgeable, professional. A delight to deal with on each occasion. Thank You....
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Was this helpful? Yes

“ Very smooth moving in procedure... ”

Mar 23,2018
Minithumbup
Emily
By: 'Bilyana'
Mar 23,2018
0 people found
this helpful
The moving in procedure was very smooth and easy. We had all the documentation set up for us and the agency even changed some of the details to suit our needs better. Emily was very helpful and easy to reach and we were taken good ...
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“ Very helpful and professional... ”

Mar 23,2018
Minithumbup
By: 'Christine Mitchell'
Mar 23,2018
0 people found
this helpful
Caitlin viewed 2Kimmerghame Place with me in February.She was very efficient ,friendly any very helpful ,she answered my questions and kept me up to date with the letting process .I would not hesitate to approach her again with any questions or queries I may ...
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“ Great service... ”

Mar 23,2018
Minithumbup
Emily
By: 'Simon'
Mar 23,2018
0 people found
this helpful
Great service from Emily - professional and prompt with her replies to any queries. Would highly recommend to anyone looking to rent in Edinburgh....
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Comment on agent fees
There were no fees.
Was this helpful? Yes

“ Helpful and efficient... ”

Mar 22,2018
Minithumbup
Eden
By: 'Rebecca'
Mar 22,2018
0 people found
this helpful
Eden is very friendly and helpful, she always gives me some suggestions and comments. She is very willing to do as much as she can....
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“ Very good... ”

Mar 22,2018
Minithumbup
By: 'Donatas'
Mar 22,2018
0 people found
this helpful
Very fast response and very good agent!We recomend to have business with Caitlin!She helped with all details and was very patient with us!...
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Comment on agent fees
Good
Was this helpful? Yes

“ Recent Letting... ”

Mar 22,2018
Minithumbup
By: 'Peter'
Mar 22,2018
0 people found
this helpful
Caitlin was very professional, following up quickly from original contact, through the viewing and application process - all completed with speed and efficiency....
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Was this helpful? Yes

“ Caitlin was friendly, helpful, patient person and has good listening skills and a faster response... ”

Mar 21,2018
Minithumbup
By: 'Jak'
Mar 21,2018
0 people found
this helpful
outstandind customer service and people who work there are very friendly. I would recommend it strongly to anyone looking for rent....
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Comment on agent fees
Good
Was this helpful? Yes

“ Exceptional... ”

Mar 21,2018
Minithumbup
Emily
By: 'Laura'
Mar 21,2018
0 people found
this helpful
Umega Lettings is by far the best and easiest letting agents I have ever encountered. It is a breath of fresh air to experience such an easy and quick process in Edinburgh, which is usually near impossible to find a home in. I am very ...
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Was this helpful? Yes

“ So so helpful!... ”

Mar 20,2018
Minithumbup
By: 'Beth'
Mar 20,2018
0 people found
this helpful
Caitlin has been great at answering emails and being generally really helpful. Very pleased with Umega's devices so far....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2018
Minithumbup
Nikki
By: 'Margus'
Mar 07,2018
0 people found
this helpful
Great flat, great agency and great landlord. Any issues were very promptly addressed, and no unexpected problems. Similarly, didn't have any concerns with attempts to levy odd fees - all good and honest business. I believe this was my best letting experience so far....
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Was this helpful? Yes
Mar 07,2018
Minithumbup
Emily
By: 'Daniel'
Mar 07,2018
0 people found
this helpful
Great and fair service. Very prompt, friendly replies to all emails. Didn't charge a holding fee, as the decision is just landlord's. Reference checking was fast and didn't really hold up the process at all....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 06,2018
Minithumbup
Emily
Mohammad
By: 'Adam Elkadhi'
Mar 06,2018
0 people found
this helpful
Emily was great! 10/10 service throughout! Emily was quick and highly efficient with her emails and nothing was to much bother....
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Was this helpful? Yes
Mar 06,2018
Minithumbup
Emily
By: 'Andy'
Mar 06,2018
0 people found
this helpful
Excellent service - They are extremely professional. It was a pleasure to have a great Letting negotiator like Emily. If anyone is looking for a property, I'd definitely recommend contacting Umega. They have a great team....
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Comment on agent fees
Excellent
Was this helpful? Yes
Mar 06,2018
Minithumbup
Mohammad
By: 'Andy Wright'
Mar 06,2018
0 people found
this helpful
My daughter recently moved form Bristol to Musselburgh and has taken on a property through Umega. The whole process has been excellent from start to finish, most of this has been done dealing with Caitlin. I must also add that due to the recent weather ...
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Comment on agent fees
No fees so cant really comment.
Was this helpful? Yes
Feb 27,2018
Minithumbup
Nikki
By: 'Sandeep'
Feb 27,2018
0 people found
this helpful
I was with Umega lettings around 3 year in Edinburgh. For any issues and help most of the time I am touch with staff 'Nikki'. She was very wonderful, supportive and helpful during my stay in the property. She made my exist very simple and haven'...
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Comment on agent fees
Wonderful
Was this helpful? Yes
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
94 2 136 3 0 0 1 0 16 1

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is Β£250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for Β£395+VAT. We charge Β£200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Callum Callum
15 reviews

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Scott Scott
5 reviews

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Jonathon Jonathon
12 reviews

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Lauren Hand Lauren Hand
Consultant
0 reviews

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Andy Andy
Director
24 reviews

About Andy Andy is a director at Umega Lettings and looks after Sales and Marketing activities while also being involved in all things new business, strategy and finance. Andy wants to make Umega Lettings an ama View full profile
Neil Neil
Director
2 reviews

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Bruce Bruce
Head of Operations
5 reviews

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Steve Steve
Property Manager
24 reviews

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Nikki Nikki
Property Manager
18 reviews

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Amber Amber
Accounts Manager
1 reviews

About Amber Amber joined the Umega accounts team in March 2015 after completing an assistant accountant course. She has a wide range of knowledge in customer service and property finances after working in mortgag View full profile
Tara Tara
Accounts
1 reviews

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Isla Isla
Marketing and Pre-tenancy Assistant
21 reviews

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David Forsyth David Forsyth
Maintenance Manager
1 reviews

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David Funnell David Funnell
Maintenance
0 reviews

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Chris Chris
2 reviews

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Emily Emily
Viewings Coordinator
17 reviews

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Danielle Danielle
Quartermile Office Manager
0 reviews

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Eden Eden
Lettings Coordinator
10 reviews

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David Hannaford David Hannaford
Property Compliance Technician
0 reviews

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Maciej Maciej
Property Maintenance
1 reviews

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Mohammad  - upload your photo Mohammad
2 reviews

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Rachel Simpson Rachel Simpson
Consultant
0 reviews

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David Hume David Hume
0 reviews

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