• Callum
    Callum
  • Scott
    Scott
  • Jonathan
    Jonathan
  • Andrew Whitmey
    Andrew Whitmey
  • Neil
    Neil
  • Bruce
    Bruce
  • Steve
    Steve
  • Nikki
    Nikki
  • Leona
    Leona
  • Amber
    Amber
  • Tara
    Tara
  • upload your photo
    Emma
  • Isla
    Isla
  • David Forsyth
    David Forsyth
  • David Funnell
    David Funnell
  • Jenifer
    Jenifer
  • Judy
    Judy
Umega Lettings are responsible letting agents, leading the way in terms of what a great letting agent is. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understand t Read full description...

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

 
Mar 10,2017
Minithumbup
By:
Mar 10,2017
Featured Review
0 people found
this helpful
Steve has done a fantastic job managing my flat. He is so professional and I couldn't recommend him more highly....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
Featured Review
0 people found
this helpful
Wonderful experience with property manager Steve Smith and Emma Struthers from marketing. Genuinely lovely people who really care that you have a good experience in letting from them. Would definitely recommend!...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
Featured Review
0 people found
this helpful
Umega solved my flat search. They£re quick and effective. Especially Emma was very helpful to me, keeping me always informed and answering questions that would arise. In less than two weeks from the day I walked in the office I had a cosy flat ready to move in, clean, furnished and with everything working. Definitely recommendable....
read full review
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
Featured Review
0 people found
this helpful
The whole experience has been impressive, especially the level of contact from Nikki & Emma. I could not have asked for a more positive experience....
read full review
Was this helpful? Yes
Feb 13,2017
Minithumbup
By:
Feb 13,2017
Featured Review
0 people found
this helpful
I rent my lovely flat from umega and accidentally locked myself out the other day when I went for a run. I rang the office immediately and it was just before 5. Jonathan came to the flat with the office set and let me in straight away. I thought this was such good service and he was very nice when he arrived despite it being my fault. Very good service and I love my flat...
read full review
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
I have been dealing with the staff at Umega Letting since August 2008. They have been great to deal with and always ensure both the Landlords and Tenants interest are well looked after. Living overseas and having a property could be fraught with difficulty however it has been so easy. I would be very happy to recommend any potential property owners to use them....
read full review
Comment on agent fees
They are average
Was this helpful? Yes
Feb 04,2017
Minithumbup
By:
Feb 04,2017
0 people found
this helpful
Initially we met with Judy who was very efficient and sorted out our property for letting. She gave us practical advice and kept in touch. We then worked with Isla who was extremely efficient and helpful. Both team members are excellent and have good communication skills....
read full review
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
An informative, swift and professional service, gratefully received from a first time landlord. I look forward to continuing our relationship over the coming months and years....
read full review
Comment on agent fees
Fees reflect fair market rates.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Isla has been extremely efficient and helpful throughout the whole letting process. She is a very good communicator, responds to emails promptly and always contact you when she says she will. I like her enthusiasm....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
Isla was a very enthusiastic staff, she showed me two properties and communicated with me as fast as she could. She also gave me the time to think about the offer made and she answered every question I have asked her....
read full review
Was this helpful? Yes
By: Emma
Jan 13, 2017
View all comments (1)
Hi Ali, thank you for the brilliant review. Isla does a great job so we'll make sure to pass on your feedback. Thank you, Umega ...
Jan 13,2017
Minithumbdown
By:
Jan 13,2017
1 people found
this helpful
I was a customer of Umega between August 2013 and January 2017. When I first joined them their ethos was good customer service for both landlord and tenant. Living overseas they were perfect for me. In the first year of my custom with them they arranged for repainting and recarpeting of my property. Everything was done to a good standard and high quality at a reasonable and competitive cost. In the last 18 months I have noticed a real change in their approach to business. Perhaps this is due t...
read full review
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Umega has done a great job finding a tenant for my property. It only became available late in November and despite the distraction of the Xmas period tenants moved in today. An excellent service provided by staff who kept me informed at all stages....
read full review
Comment on agent fees
Fees are fair
Was this helpful? Yes
By: Emma
Jan 13, 2017
View all comments (1)
Hi Peter, thank you for the superb review. We'll do our best to continue to impress you throughout the new tenancy and beyond! Thank you, Umega ...
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Really excellent service from Isla at Umega. Everything was handled by email in a very efficient manner and nothing was ever too much trouble. This is the second flat in Edinburgh that I have let out using Umega's 'let only' service and I have been extremely pleased on both occasions....
read full review
Was this helpful? Yes
By: Emma
Dec 13, 2016
View all comments (1)
Hi Bruce, thank you for the brilliant review. We hope you'll be back to use our let only service with your next tenancy! Thank you, Umega Lettings ...
Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
whatever bad stereotype you've ever heard about agents, apply it here. umega used to be fantastic, but now they're just thoroughly useless on all fronts and painful to deal with. and they're unreliable. a gas safety certificate that is required by law was instructed by me to be carried out but the property was not covered for at least 4 months as they managed to "miss it off" despite confirming receipt of instruction. I have many many examples of failings & ineptitude...
read full review
Comment on agent fees
higher than many others
Was this helpful? Yes
By: Andrew Whitmey
Dec 19, 2016
View all comments (1)
Cam, I am so sorry to hear about your bad experience. We take this sort of feedback extremely seriously. In order for me to look into this I would be really grateful if you could email at; andy@umega.co.uk and I'll work with the team to investigate this and look at providing you with a positive resolution ASAP. We don't like customers being unhappy with our service so we will do everything we can to improve things going forward. I hope to hear from you soon. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
As a property owner, I can say that I have been very satisfied with the Umega's service over the last 2 years or so.They showed a good understanding of our letting requirements and have found excellent tenants for us. They are also very efficient at arranging repairs etc. and are good at keeping us informed....
read full review
Comment on agent fees
Fees seem reasonable and good value. We live in London so we need someone reliable in the area.
Was this helpful? Yes
By: Emma
Nov 29, 2016
View all comments (1)
Hi Rod, thank you for the brilliant review! We're delighted to hear that you're pleased with our service. We'll do our best to continue this for you! Thank you, Umega ...
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
The staff at Umega are incredibly helpful and pleasant to deal with. Fantastic combination of professional efficiency and down to earth friendliness....
read full review
Comment on agent fees
The fees are a bit lower and seem fairer than those I have paid to other, especially large corporate agencies, in the past. In return I get a reliable service and a feeling that I - and the tenants - are being treated like human beings rather than exploited by a company purely interested in making as much profit as possible.
Was this helpful? Yes
By: Emma
Nov 03, 2016
View all comments (1)
Hi Emma, thank you for the brilliant review. We're delighted to hear how pleased you are with our service. We always try to deal with both landlords and tenants respectfully and with a smile, so it's great to hear that you agree! Thank you, Umega Lettings ...
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
No issues at all, very quick and effective with minimum fuss. Very quick to respond and very helpful. Would certainly recommend....
read full review
Was this helpful? Yes
By: Emma
Nov 03, 2016
View all comments (1)
Hi Christopher, thank you for your review. It's great to hear that you've been pleased with our service so far. We'll make sure that we continue with the rest of your tenancy in the same way! Thank you, Umega Lettings ...
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
I have been renting from Umega for the past 2 years, and I'd like to personally thank them for being the best letting agency I have ever Used. Not only are they reliable and efficient when you need them, but the staff are also extremely friendly & helpful. I couldn't recommend this company enough (and I've rented off a lot of terrible companies in Edinburgh too)! :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Emma
Oct 21, 2016
View all comments (1)
Thank you for the great review! We're so pleased to hear that you're happy with our service. We'll make sure to pass on the great feedback to Judy. Thank you, Umega ...
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
I cannot praise Nikki enough for her assistance. She is the letting agent for a property in my stair and she has been an absolute delight to deal with. Friendly, approachable, informative. She is a credit to Umega Lettings maintaining high standards and professionalism throughout....
read full review
Was this helpful? Yes
By: Emma
Oct 21, 2016
View all comments (1)
Hi Tracy, thank you for the brilliant review. Nikki does a great job with all of her properties so we're delighted to hear that you're pleased with her service. Thank you, Umega ...
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Excellent agency. Always willing to help and very close to the tenants. Steve has made our tenancy very comfortable. If I ever go back to Edinburgh I will definitely trust in Umega again....
read full review
Comment on agent fees
Very standard fees. Totally worth for the service they provide.
Was this helpful? Yes
By: Emma
Oct 18, 2016
View all comments (1)
Hi JonAnder, thank you for your kind feedback. Steve does a great job with our tenants so we're delighted to hear that you agree! Thank you, Umega ...
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
Great agency, team and service. They were always fast and kind to respond to our requests. Also, worth of mentioning the work of Steve, our property manager, who was always helpful and willing to resolve any issue that could appear. If I move back to Edinburgh someday, they will be my first option to find a home....
read full review
Comment on agent fees
The agent's fees is standard, but the service offered is 10/10, so it's totally worth.
Was this helpful? Yes
By: Emma
Oct 12, 2016
View all comments (1)
Hi Ander, thank you for the great review. We're delighted to hear how pleased you are with our service and Steve's in particular. Definitely get in touch if you need a new home in Edinburgh! Thank you, Umega ...
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Early days yet for us (our first tenant moved in this week), but so far Umega Lettings have handled the process of letting our property very smoothly and very quickly. There has been good communication among the staff, and handovers between staff members at the different stages of the process have been done well. Everyone has been very efficient and has seemed fully informed....
read full review
Was this helpful? Yes
By: Emma
Oct 05, 2016
View all comments (1)
Hi Lindsey, thank you for the brilliant feedback. We'll do our best to make sure that your first tenancy runs just as smoothly. Thank you, Emma ...
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
I had a great experience with Umega. Nikki was a fantastic property manager who always got back to me quickly and ensured that my needs as a tenant were met. Everyone at Umega is very informative, friendly and approachable. Their professional approach always reassured me that they would look after me as a tenant. I would definitely recommend them to prospective tenants and landlords....
read full review
Was this helpful? Yes
By: Emma
Sep 21, 2016
View all comments (1)
Thank you, Emily! We're so pleased you had such a good experience with us. We've passed on your brilliant feedback to Nikki as well. Thank you, Umega ...
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Such a positive experience as a first time landlord Umega helped me steer through the various bits and bobs I had to do and requirements before taking in tenants. I was promptly presented with a great selection of potential tenants who had moved in within 2 weeks of viewings. I have been impressed with the service, helpfulness and responsiveness of the team...
read full review
Was this helpful? Yes
By: Emma
Sep 19, 2016
View all comments (1)
Hi Joanne, thank you for the brilliant review. We're delighted to hear that your first landlord experience was such a positive one. We've passed on the positive feedback to Isla and Nikki. Thank you, Umega Lettings ...
Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
I've used Umega as my letting agent for a number of years now and always found them to be very friendly, efficient and helpful. More recently, I decided to invest in a major refurbishment of my property, which was organised seamlessly by Leona. The quality of the work done by their contractor was also excellent. Re-marketing was equally smooth and I'm now achieving exactly the rental income I'd hoped for. I'm more than happy to recommend their services....
read full review
Comment on agent fees
Good value
Was this helpful? Yes
By: Emma
Oct 18, 2016
View all comments (1)
Hi Rory, we're delighted to hear that you're so pleased with your refurbishment and remarketing of your property. We'll do our best to maintain this standard of service throughout. Thank you, Umega ...
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Always efficient, helpful and polite. Steve made it easy to be an 'absentee' landlord. The day to day management of the property was not something that I've had to worry about....
read full review
Comment on agent fees
Fees seem in line with market and level of service.
Was this helpful? Yes
By: Emma
Oct 18, 2016
View all comments (1)
Thank you for the great review, Matthew! We'll make sure that Steve hears your kind feedback. Thank you, Umega ...
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Michael from Umega Lettings was incredibly patient, and answered all of the questions I asked. I was really impressed with how much he knew about the area, and also how easy he was to get along with. I felt that I could very much trust him with any questions. Cheers once again Michael for being so nice!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Emma Struthers
Aug 17, 2016
View all comments (1)
Hello, thank you for the brilliant review. We'll make sure that Michael gets the well-deserved positive feedback. Thank you, Umega Lettings ...
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
This review is about all the staff, not specific individuals. I am a landlord with property leased through Umega. All the Umega people who have dealt with all aspects of my property have been professional, polite and thorough. They have dealt with all issues, even abandoned kittens, impeccably....
read full review
Comment on agent fees
Well worth every penny.
Was this helpful? Yes
By: Emma Struthers
Aug 11, 2016
View all comments (1)
Hi Tim, thank you for the very kind feedback - I'm delighted to hear that you're so pleased with our service. I'll make sure to pass this on to everyone in the office who works with your property. Thanks again! ...
Aug 08,2016
Minithumbdown
By:
Aug 08,2016
0 people found
this helpful
Extremely disheartened by Umega. Feel hard to believe all the positive comments on this website. After treating the place as home (they were happy with every inspection during the course) and spent days cleaning it thoroughly before we moved away, they turned around to try to scrape our deposit off by all possible ways. Used to think Umega might be a different agent given its ethos, but at the end of the day, really, just another bully that doesn't seem to take tenants' interests into considerat...
read full review
Was this helpful? Yes
By: Emma Struthers
Aug 11, 2016
View all comments (1)
Hi Jane, I'm sorry to hear that you're not happy with your experience with Umega Lettings. All of our tenants are invited to attend their checkout inspection to discuss these matters with their property manager, and as all deposits are held by a tenancy deposit scheme, you then have the opportunity to contest any deposit charges which you feel are unfair. You would have been given this information during your checkout process. I'd be happy to look into this matter further if you would email info ...
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
All members of staff that I had contact with were very helpful and attentive to my needs. I had most contact with Isla and Michael and both were very patient and always acted in a most professional way....
read full review
Comment on agent fees
I think they are appropriate for the level of service.
Was this helpful? Yes
By: Emma Struthers
Aug 02, 2016
View all comments (1)
Thank you for the wonderful review, Lizzie. I'll make sure that Isla and Michael hear your very positive feedback! ...
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Great bunch, friendly, responsive & helpful. Given the vast range of quality properties and clients being dealt with over a large area, everything went very smoothly indeed....
read full review
Was this helpful? Yes
By: Emma Struthers
Jul 29, 2016
View all comments (1)
Hi Rhuari, thanks for the fantastic review. We really appreciate it! We're delighted to hear that you had such a positive experience with us. Thank you, Umega ...
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
First met with Andrew in the office and he was very helpful, I felt reassured that I was doing the right thing to hand over the responsibility of looking after our flat to Umega Lettings. Isla then took over and has been great at organising whatever had to be done, eg, painting bathroom ceiling, buying new wardrobe, and kept me up to date with what is happening. They both took all the stress and worry away that I had experienced when doing it by myself. Highly recommend Umega Lettings....
read full review
Comment on agent fees
Special introductory offer for one year so happy with fees.
Was this helpful? Yes
By: Emma Struthers
Jul 26, 2016
View all comments (1)
Hi Rosemary, thank you for the great review! We're delighted to hear that we took the stress and worry away for you. I'll make sure that Isla and Andrew get your lovely feedback! ...
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
I have been in constant contact with Jacqueline for my property and she is of great help and is very prompt. Really had a pleasant experience with Jacqueline at omega letting as compared to other agencies. Thank you Harleen Chahal...
read full review
Was this helpful? Yes
By: Emma Struthers
Jul 20, 2016
View all comments (1)
Thank you for the fantastic review, Harleen. I'll make sure that Jacqueline gets your feedback. ...
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Rented with umega for almost 4 years - they have a fab team that really listend and been helpful when I need help. Response quickly to request and have colleagues doing safety checks turn up when they said they would. What else can I ask for? Thank you to flat Manager Steve, Amber in accounts and Viki at reception for being super stars!!...
read full review
Was this helpful? Yes
By: Emma
Aug 17, 2016
View all comments (1)
Hi Eric, thank you for the fab review. I'll make sure that everyone you mentioned gets the brilliant feedback. Thank you again, Umega Lettings ...
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Umega has been excellent over the last year, exceeding my expectations of a letting agency in terms of responsiveness and thoroughness. I want to recognize Steve in particular for his conscientiousness and clear and honest communication....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Emma
Aug 17, 2016
View all comments (1)
Hi Kiran, thank you for the brilliant review! Steve is one of our excellent property managers and we're delighted you've found your experience with him so positive. Thank you, Umega Lettings ...
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
47 2 61 1 0 0 0 0 10 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is £250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for £395+VAT. We charge £200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Callum Callum
0 reviews

About Callum No description set View full profile
Scott Scott
0 reviews

About Scott No description set View full profile
Jonathan Jonathan
1 reviews

About Jonathan No description set View full profile
Andrew Whitmey Andrew Whitmey
Director
13 reviews

About Andrew Andy is a director at Umega Lettings and looks after Sales and Marketing activities while also being involved in all things new business, strategy and finance. Andy wants to make Umega Lettings an ama View full profile
Neil Neil
Director
1 reviews

About Neil No description set View full profile
Bruce Bruce
Head of Operations
3 reviews

About Bruce No description set View full profile
Steve Steve
Property Manager
20 reviews

About Steve No description set View full profile
Nikki Nikki
Property Manager
11 reviews

About Nikki No description set View full profile
Leona Leona
Property Manager
9 reviews

About Leona No description set View full profile
Amber Amber
Accounts Manager
0 reviews

About Amber Amber joined the Umega accounts team in March 2015 after completing an assistant accountant course. She has a wide range of knowledge in customer service and property finances after working in mortgag View full profile
Tara Tara
Accounts
0 reviews

About Tara No description set View full profile
Emma  - no image available Emma
Marketing and Pre-tenancy Manager
11 reviews

About Emma No description set View full profile
Isla Isla
Marketing and Pre-tenancy Assistant
11 reviews

About Isla No description set View full profile
David Forsyth David Forsyth
Maintenance Manager
1 reviews

About David No description set View full profile
David Funnell David Funnell
Maintenance
0 reviews

About David No description set View full profile
Jenifer Jenifer
0 reviews

About Jenifer No description set View full profile
Judy Judy
Business Development Manager
3 reviews

About Judy No description set View full profile


Opening hours



Make an Enquiry




.