• Staff picture
    Callum
  • Staff picture
    Scott
  • Staff picture
    Jonathon
  • Staff picture
    Lauren
  • Staff picture
    Andy
  • Staff picture
    Neil
  • Staff picture
    Bruce
  • Staff picture
    Steve
  • Staff picture
    Nikki
  • Staff picture
    Amber
  • Staff picture
    Tara
  • Staff picture
    Isla
  • Staff picture
    David
  • Staff picture
    David
  • Staff picture
    Chris
  • Staff picture
    Emily
  • Staff picture
    Danielle
  • Staff picture
    Eden
  • Staff picture
    David
  • Staff picture
    Maciej
  • upload your photo
    Mohammad
  • Staff picture
    Rachel
  • Staff picture
    David


Why Umega Lettings?


Umega Lettings is one of the most respected letting agents in Edinburgh . We are innovators in property lettings in terms of transparency and great communication between tenants and landlords. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman
Read full description...


Why Umega Lettings?


Umega Lettings is one of the most respected letting agents in Edinburgh . We are innovators in property lettings in terms of transparency and great communication between tenants and landlords. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understand that the number of hurdles and pitfalls that a landlord faces can be quite overwhelming so Umega Lettings are here to take the stress out of owning a rental property.


Umega Lettings

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

www.umega.co.uk

Properties for Sale
Properties to Rent

“ Amazing service... ”

Aug 15,2018
Minithumbup
Eden
By: 'Lily'
Aug 15,2018
0 people found
this helpful
Eden has been amazing through what is normally a stressful process! She was very friendly, helpful and informative. She was great at the viewing and really sold the company well :) We are so happy at how efficient she was in helping us secure the flat ...
read full review
Was this helpful? Yes

“ Amazing service... ”

Aug 15,2018
Minithumbup
Eden
By: 'Lily'
Aug 15,2018
0 people found
this helpful
Eden has been amazing through what is normally a stressful process! She was very friendly, helpful and informative. She was great at the viewing and really sold the company well :) We are so happy at how efficient she was in helping us secure the flat ...
read full review
Was this helpful? Yes

“ Renting new property... ”

Aug 07,2018
Minithumbup
Lauren
Emily
By: 'KIKE'
Aug 07,2018
0 people found
this helpful
I had no experience in renting a property and I have to say that they helped me with the doubts I had. Furthermore they reply all my emails fast and clearly....
read full review
Was this helpful? Yes

“ Delightful agency!... ”

Aug 01,2018
Minithumbup
Emily
By: 'Fatima'
Aug 01,2018
0 people found
this helpful
I am an international student and have been trying to secure a property in Edinburgh from overseas, and Emily has been a great help in the process and a delight in overcoming all the hurdles! Highly recommended to any international students in the same situation!...
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Happy and Helpful... ”

Jul 31,2018
Minithumbup
Emily
By: 'Nakandi'
Jul 31,2018
0 people found
this helpful
Emily and Rachel S were very happy and helpful throughout the whole process - very happy with my experience - they made it all very easy!...
read full review
Was this helpful? Yes

“ Friendly, helpful and always willing to help!... ”

Jul 27,2018
Minithumbup
Nikki
By: 'Leona'
Jul 27,2018
0 people found
this helpful
Nothing is too much trouble for Umega. Nikki is a great PM who will ensure that your tenancy runss smoothly! Great team always willing to go the extra mile!...
read full review
Comment on agent fees
No tenant fees charged
Was this helpful? Yes

“ Flawless!... ”

Jul 27,2018
Minithumbup
Jonathon
By: 'Kevin Forshall'
Jul 27,2018
0 people found
this helpful
From the moment we discovered our new property, right through to moving in the process was made an ease. Would highly recommend to anyone...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Super Helpful for Students... ”

Jul 21,2018
Minithumbup
Emily
Eden
By: 'Haru & Connie'
Jul 21,2018
0 people found
this helpful
As first time flat hunters in Edinburgh, finding a flat through Umega has been a great experience. All agents we have met have been friendly, helpful, quick to respond but not impatient in the slightest. It's quite apparent they value their customers and we ...
read full review
Was this helpful? Yes

“ Efficient and professional service... ”

Jul 20,2018
Minithumbup
Nikki
By: 'Rebecca'
Jul 20,2018
0 people found
this helpful
Nikki was always ready with an answer to any questions and problems I had. She was accommodating and willing to go above and beyond. I was out of the country for several months during the tenancy but I felt comfortable leaving the property in the ...
read full review
Comment on agent fees
Reasonable, on par with other agent’s fees and good value for the service provided.
Was this helpful? Yes

“ Great letting experience... ”

Jul 19,2018
Minithumbup
Nikki
By: 'James Merrick'
Jul 19,2018
0 people found
this helpful
We rented a place in Portobello, Edinburgh for a year through Umega. We had a great experience start to finish- everything we needed was done on time and with good grace. Friendly staff- especially Nikki, our property manager- and a very good, highly efficient service....
read full review
Was this helpful? Yes

“ Excellent!!... ”

Jul 19,2018
Minithumbup
Emily
By: 'A visiting scientist in Edinburgh'
Jul 19,2018
0 people found
this helpful
Emily is very kind, encouraging and helpfull! As non UK-residents, things can look complicated to people like us, looking for a place to live but with Emily, this is rather easy going!...
read full review
Comment on agent fees
As a whole family moving from France to Edinburgh, we had some specific demands regarding the area for a nice place to live. Emily was sooo understanding and patient with us!!
Was this helpful? Yes

“ Great Service!... ”

Jul 18,2018
Minithumbup
Emily
Rachel
By: 'Shannon.Y'
Jul 18,2018
0 people found
this helpful
By far the best lettings agency I've ever used. It was a really quick and easy process with Umega. We dealt with Emily and Rachel and they were both very friendly, helpful, and sorted everything really quickly for us....
read full review
Was this helpful? Yes

“ Friendly... ”

Jul 16,2018
Minithumbup
By: 'Chris E'
Jul 16,2018
0 people found
this helpful
From the first contact to viewing to picking up the keys Emily was extremely friendly and helpful. She was very knowledgeable about the property and processes going forward, and anything she didn't know she didn't try and 'blag' but actually found out the ...
read full review
Comment on agent fees
Honestly can't remember any fees, if there were some, they were nominal and expected.
Was this helpful? Yes

“ Great application process... ”

Jun 27,2018
Minithumbup
Emily
By: 'Tyra'
Jun 27,2018
0 people found
this helpful
It was a very easy and quick process from the flat viewing, handing in the application to signing the contract. Emily has been very helpful and always patiently answer my long-listed questions (thank you, Emily). We are very much looking forward to moving in and ...
read full review
Was this helpful? Yes

“ Making a stressful situation simple... ”

Jun 20,2018
Minithumbup
Mohammad
Emily
By: 'Suzey'
Jun 20,2018
0 people found
this helpful
I could not be happier with the service Umega have provided me with. I was so worried that the process of letting out my flat would be stressful and complicated but between Mohammad and Emily, it's been so straightforward and clear from the start. ...
read full review
Comment on agent fees
Good - reasonable monthly fee and no hidden fees.
Was this helpful? Yes

“ Ruined experience from one agent... ”

Jun 04,2018
Minithumbdown
By: 'Jazz'
Jun 04,2018
0 people found
this helpful
Originally, I thought that umega were great. We signed on with lots of assistance and help from Caitlin. But once the contract was signed and we were re-*assigned as our main liaison, our problems began. As a representative of the agency, I can confidently ...
read full review
Was this helpful? Yes
By: Bruce
Jun 06, 2018
View all comments (1)
Hello, So sorry to hear how one of our property managers made you feel. I emailed you separate to this to message asking for more information and to open a dialogue in an effort to understand this complaint better. I would like to discuss this you so will give you a call. Kind Regards Bruce Rothwell ...

“ Helpful and patient... ”

May 29,2018
Minithumbup
Emily
Lauren
By: 'Roisin'
May 29,2018
0 people found
this helpful
It was my first time using an agency to look for a flat in Edinburgh. Umega were extremely helpful, welcoming and patient, especially Emily, who was understanding about particular circumstances and did her best to help me and my partner secure the flat we fell ...
read full review
Was this helpful? Yes

“ Great Service... ”

May 21,2018
Minithumbup
Eden
Isla
By: 'Amjad'
May 21,2018
0 people found
this helpful
Eden is very friendly, helpful and very patient, she viewed with me more than 10 properties in less than two weeks! she helped me to choose the right flat by always giving me some suggestions and comments. Isla is my property manager. Any issues I had ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Great assistance... ”

May 10,2018
Minithumbdown
Eden
By: 'Ali'
May 10,2018
0 people found
this helpful
Eden Ritchie was very helpful and very cooperative with me. She showed me more than 5 properties within couple of days. She was always active with me and tries to find me a suitable property to live given my conditions. She even suggested properties that I ...
read full review
Was this helpful? Yes

“ Amazing, professional and very kind!... ”

May 09,2018
Minithumbup
Emily
By: 'Mollie Clegg'
May 09,2018
0 people found
this helpful
I can be a bit of a worrier and especially since this is mine and my partner's first move! Emily was endlessly patient and helpful and answered all of my questions- big or small- and had made the process of moving smooth and exciting ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Exemplary Efficiency & more... ”

May 05,2018
Minithumbup
Emily
By: 'Dave Sutton'
May 05,2018
0 people found
this helpful
Emily was the embodiment of professionalism & efficiency itself. From kick off she was on the ball, knew her onions back to front and presented the properties I viewed with genuine zeal and interest in what I was personally seeking. I felt listened to and ...
read full review
Comment on agent fees
I can’t comment as am unaware of the fees.
Was this helpful? Yes

“ Rodney Street... ”

May 03,2018
Minithumbup
Callum
Emily
By: 'David J'
May 03,2018
0 people found
this helpful
My brother and I own a flat in Edinburgh, but do not live in Edinburgh. Our tenants moved out and the flat needed to be re-leased and refurbished. Emily identified a suitable replacement tenant and timing for the refurbishment became quite tight. But due to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ A trustworthy, efficient service... ”

Apr 30,2018
Minithumbup
Callum
Scott
By: 'Nicky'
Apr 30,2018
0 people found
this helpful
We are wary of letting agents, having had a dire experience with Digs in Bristol. However, Umega have been pleasant, helpful, and effective at every point, both in arranging our let, and in dealing with plumbing and other issues with the place we are renting. ...
read full review
Comment on agent fees
As tenants, we did not pay any, which is excellent value!
Was this helpful? Yes

“ Excellent... ”

Apr 13,2018
Minithumbup
By: 'D Macleod'
Apr 13,2018
0 people found
this helpful
Caitlin provided excellent advice and guidance when looking to market and renting my property. Quick response time to any questions I had....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Excellent service... ”

Apr 09,2018
Minithumbup
Emily
By: 'Natalia'
Apr 09,2018
0 people found
this helpful
Ive had pleaseure meet Caitlin and Emilly , great customers service , both are very hyelpful and whole proccess was easy , Ive avoid all stress by the two amazing girls ! Reccomended for everyone...
read full review
Comment on agent fees
veru good !
Was this helpful? Yes

“ Friendly efficiency... ”

Apr 09,2018
Minithumbup
Emily
By: 'Nadia'
Apr 09,2018
0 people found
this helpful
Umega are easy to work with, no stressful delays. Emily, in particular, was always friendly and cheerful while staying completely professional and efficient. It was a pleasure finding a flat with her expert help. Thank you, Emily!...
read full review
Was this helpful? Yes

“ Friendly efficiency... ”

Apr 09,2018
Minithumbup
Emily
By: 'Nadia'
Apr 09,2018
0 people found
this helpful
Umega are easy to work with, no stressful delays. Emily, in particular, was always friendly and cheerful while staying completely professional and efficient. It was a pleasure finding a flat with her expert help. Thank you, Emily!...
read full review
Was this helpful? Yes

“ Maintenance... ”

Apr 06,2018
Minithumbup
Jonathon
Maciej
By: 'Martina'
Apr 06,2018
0 people found
this helpful
I have always been satisfied with Umega during my tenancy. The staff would always be helpful and cooperative, especially in maintenance issues. Definitely recommendable....
read full review
Comment on agent fees
As a tenant, I did not have to pay fees.
Was this helpful? Yes

“ Saviour!... ”

Apr 03,2018
Minithumbup
Emily
By: 'Rosie'
Apr 03,2018
0 people found
this helpful
Emily saved the day when it came to finding a 5 bed student flat. She was incredibly helpful and friendly on the phone, totally different experience to most letting agents I had been in contact with! We have had a rollercoaster ride trying to find a ...
read full review
Was this helpful? Yes

“ Very good experience... ”

Mar 28,2018
Minithumbup
By: 'Ginny'
Mar 28,2018
0 people found
this helpful
Caitlin played a big part in our choice. We were impressed that she was able (and nice enough to) to accommodate two separate viewings and meet our weird scheduling needs, and was super fast in getting everything arranged once we decided on the flat she ...
read full review
Comment on agent fees
/
Was this helpful? Yes
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
96 2 151 4 0 0 1 0 16 1

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is £250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for £395+VAT. We charge £200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Staff picture Callum
(15)

Staff picture Scott
(5)

Staff picture Jonathon
(13)

Staff picture Lauren
(2)

Staff picture Andy
(24)

Staff picture Neil
(2)

Staff picture Bruce
(5)

Staff picture Steve
(24)

Staff picture Nikki
(21)

Staff picture Amber
(1)

Staff picture Tara
(1)

Staff picture Isla
(22)

Staff picture David
(1)

Staff picture David
(0)

Staff picture Chris
(2)

Staff picture Emily
(26)

Staff picture Danielle
(0)

Staff picture Eden
(14)

Staff picture David
(0)

Staff picture Maciej
(1)

No image available Mohammad
(3)

Staff picture Rachel
(1)

Staff picture David
(0)


Opening hours




.

Book FREE Valuation

Agent logo