• Callum
    Callum
  • Scott
    Scott
  • Jonathan
    Jonathan
  • Andrew Whitmey
    Andrew Whitmey
  • Neil
    Neil
  • Bruce
    Bruce
  • Steve
    Steve
  • Nikki
    Nikki
  • Leona
    Leona
  • Amber
    Amber
  • Tara
    Tara
  • upload your photo
    Emma
  • Isla
    Isla
  • David Forsyth
    David Forsyth
  • David Funnell
    David Funnell
  • Jenifer
    Jenifer
  • Judy
    Judy
Umega Lettings are responsible letting agents, leading the way in terms of what a great letting agent is. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understand t Read full description...

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

 
Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
0 people found
this helpful
Isla was a very enthusiastic staff, she showed me two properties and communicated with me as fast as she could. She also gave me the time to think about the offer made and she answered every question I have asked her....
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By: Emma
Jan 13, 2017
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Hi Ali, thank you for the brilliant review. Isla does a great job so we'll make sure to pass on your feedback. Thank you, Umega....
Jan 06,2017
Minithumbup
By:
Jan 06,2017
Featured Review
0 people found
this helpful
Umega has done a great job finding a tenant for my property. It only became available late in November and despite the distraction of the Xmas period tenants moved in today. An excellent service provided by staff who kept me informed at all stages....
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Comment on agent fees
Fees are fair
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By: Emma
Jan 13, 2017
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Hi Peter, thank you for the superb review. We'll do our best to continue to impress you throughout the new tenancy and beyond! Thank you, Umega....
Dec 13,2016
Minithumbup
By:
Dec 13,2016
Featured Review
0 people found
this helpful
Really excellent service from Isla at Umega. Everything was handled by email in a very efficient manner and nothing was ever too much trouble. This is the second flat in Edinburgh that I have let out using Umega's 'let only' service and I have been extremely pleased on both occasions....
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By: Emma
Dec 13, 2016
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Hi Bruce, thank you for the brilliant review. We hope you'll be back to use our let only service with your next tenancy! Thank you, Umega Lettings....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
this helpful
As a property owner, I can say that I have been very satisfied with the Umega's service over the last 2 years or so.They showed a good understanding of our letting requirements and have found excellent tenants for us. They are also very efficient at arranging repairs etc. and are good at keeping us informed....
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Comment on agent fees
Fees seem reasonable and good value. We live in London so we need someone reliable in the area.
Was this helpful? Yes
By: Emma
Nov 29, 2016
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Hi Rod, thank you for the brilliant review! We're delighted to hear that you're pleased with our service. We'll do our best to continue this for you! Thank you, Umega....
Nov 03,2016
Minithumbup
By:
Nov 03,2016
Featured Review
0 people found
this helpful
The staff at Umega are incredibly helpful and pleasant to deal with. Fantastic combination of professional efficiency and down to earth friendliness....
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Comment on agent fees
The fees are a bit lower and seem fairer than those I have paid to other, especially large corporate agencies, in the past. In return I get a reliable service and a feeling that I - and the tenants - are being treated like human beings rather than exploited by a company purely interested in making as much profit as possible.
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By: Emma
Nov 03, 2016
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Hi Emma, thank you for the brilliant review. We're delighted to hear how pleased you are with our service. We always try to deal with both landlords and tenants respectfully and with a smile, so it's great to hear that you agree! Thank you, Umega Lettings....
Jan 13,2017
Minithumbdown
By:
Jan 13,2017
0 people found
this helpful
I was a customer of Umega between August 2013 and January 2017. When I first joined them their ethos was good customer service for both landlord and tenant. Living overseas they were perfect for me. In the first year of my custom with them they arranged for repainting and recarpeting of my property. Everything was done to a good standard and high quality at a reasonable and competitive cost. In the last 18 months I have noticed a real change in their approach to business. Perhaps this is due t...
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Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
whatever bad stereotype you've ever heard about agents, apply it here. umega used to be fantastic, but now they're just thoroughly useless on all fronts and painful to deal with. and they're unreliable. a gas safety certificate that is required by law was instructed by me to be carried out but the property was not covered for at least 4 months as they managed to "miss it off" despite confirming receipt of instruction. I have many many examples of failings & ineptitude...
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Comment on agent fees
higher than many others
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By: Andrew Whitmey
Dec 19, 2016
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Cam, I am so sorry to hear about your bad experience. We take this sort of feedback extremely seriously. In order for me to look into this I would be really grateful if you could email at; andy@umega.co.uk and I'll work with the team to investigate this and look at providing you with a positive resolution ASAP. We don't like customers being unhappy with our service so we will do everything we can to improve things going forward. I hope to hear from you soon.....
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
No issues at all, very quick and effective with minimum fuss. Very quick to respond and very helpful. Would certainly recommend....
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By: Emma
Nov 03, 2016
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Hi Christopher, thank you for your review. It's great to hear that you've been pleased with our service so far. We'll make sure that we continue with the rest of your tenancy in the same way! Thank you, Umega Lettings....
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
I have been renting from Umega for the past 2 years, and I'd like to personally thank them for being the best letting agency I have ever Used. Not only are they reliable and efficient when you need them, but the staff are also extremely friendly & helpful. I couldn't recommend this company enough (and I've rented off a lot of terrible companies in Edinburgh too)! :)...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma
Oct 21, 2016
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Thank you for the great review! We're so pleased to hear that you're happy with our service. We'll make sure to pass on the great feedback to Judy. Thank you, Umega....
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
I cannot praise Nikki enough for her assistance. She is the letting agent for a property in my stair and she has been an absolute delight to deal with. Friendly, approachable, informative. She is a credit to Umega Lettings maintaining high standards and professionalism throughout....
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By: Emma
Oct 21, 2016
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Hi Tracy, thank you for the brilliant review. Nikki does a great job with all of her properties so we're delighted to hear that you're pleased with her service. Thank you, Umega....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Excellent agency. Always willing to help and very close to the tenants. Steve has made our tenancy very comfortable. If I ever go back to Edinburgh I will definitely trust in Umega again....
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Comment on agent fees
Very standard fees. Totally worth for the service they provide.
Was this helpful? Yes
By: Emma
Oct 18, 2016
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Hi JonAnder, thank you for your kind feedback. Steve does a great job with our tenants so we're delighted to hear that you agree! Thank you, Umega....
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
Great agency, team and service. They were always fast and kind to respond to our requests. Also, worth of mentioning the work of Steve, our property manager, who was always helpful and willing to resolve any issue that could appear. If I move back to Edinburgh someday, they will be my first option to find a home....
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Comment on agent fees
The agent's fees is standard, but the service offered is 10/10, so it's totally worth.
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By: Emma
Oct 12, 2016
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Hi Ander, thank you for the great review. We're delighted to hear how pleased you are with our service and Steve's in particular. Definitely get in touch if you need a new home in Edinburgh! Thank you, Umega....
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Early days yet for us (our first tenant moved in this week), but so far Umega Lettings have handled the process of letting our property very smoothly and very quickly. There has been good communication among the staff, and handovers between staff members at the different stages of the process have been done well. Everyone has been very efficient and has seemed fully informed....
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By: Emma
Oct 05, 2016
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Hi Lindsey, thank you for the brilliant feedback. We'll do our best to make sure that your first tenancy runs just as smoothly. Thank you, Emma....
Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
this helpful
I had a great experience with Umega. Nikki was a fantastic property manager who always got back to me quickly and ensured that my needs as a tenant were met. Everyone at Umega is very informative, friendly and approachable. Their professional approach always reassured me that they would look after me as a tenant. I would definitely recommend them to prospective tenants and landlords....
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By: Emma
Sep 21, 2016
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Thank you, Emily! We're so pleased you had such a good experience with us. We've passed on your brilliant feedback to Nikki as well. Thank you, Umega....
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Such a positive experience as a first time landlord Umega helped me steer through the various bits and bobs I had to do and requirements before taking in tenants. I was promptly presented with a great selection of potential tenants who had moved in within 2 weeks of viewings. I have been impressed with the service, helpfulness and responsiveness of the team...
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By: Emma
Sep 19, 2016
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Hi Joanne, thank you for the brilliant review. We're delighted to hear that your first landlord experience was such a positive one. We've passed on the positive feedback to Isla and Nikki. Thank you, Umega Lettings....
Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
I've used Umega as my letting agent for a number of years now and always found them to be very friendly, efficient and helpful. More recently, I decided to invest in a major refurbishment of my property, which was organised seamlessly by Leona. The quality of the work done by their contractor was also excellent. Re-marketing was equally smooth and I'm now achieving exactly the rental income I'd hoped for. I'm more than happy to recommend their services....
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Comment on agent fees
Good value
Was this helpful? Yes
By: Emma
Oct 18, 2016
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Hi Rory, we're delighted to hear that you're so pleased with your refurbishment and remarketing of your property. We'll do our best to maintain this standard of service throughout. Thank you, Umega....
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Always efficient, helpful and polite. Steve made it easy to be an 'absentee' landlord. The day to day management of the property was not something that I've had to worry about....
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Comment on agent fees
Fees seem in line with market and level of service.
Was this helpful? Yes
By: Emma
Oct 18, 2016
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Thank you for the great review, Matthew! We'll make sure that Steve hears your kind feedback. Thank you, Umega....
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Michael from Umega Lettings was incredibly patient, and answered all of the questions I asked. I was really impressed with how much he knew about the area, and also how easy he was to get along with. I felt that I could very much trust him with any questions. Cheers once again Michael for being so nice!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma Struthers
Aug 17, 2016
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Hello, thank you for the brilliant review. We'll make sure that Michael gets the well-deserved positive feedback. Thank you, Umega Lettings....
Aug 09,2016
Minithumbup
By:
Aug 09,2016
0 people found
this helpful
This review is about all the staff, not specific individuals. I am a landlord with property leased through Umega. All the Umega people who have dealt with all aspects of my property have been professional, polite and thorough. They have dealt with all issues, even abandoned kittens, impeccably....
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Comment on agent fees
Well worth every penny.
Was this helpful? Yes
By: Emma Struthers
Aug 11, 2016
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Hi Tim, thank you for the very kind feedback - I'm delighted to hear that you're so pleased with our service. I'll make sure to pass this on to everyone in the office who works with your property. Thanks again!....
Aug 08,2016
Minithumbdown
By:
Aug 08,2016
0 people found
this helpful
Extremely disheartened by Umega. Feel hard to believe all the positive comments on this website. After treating the place as home (they were happy with every inspection during the course) and spent days cleaning it thoroughly before we moved away, they turned around to try to scrape our deposit off by all possible ways. Used to think Umega might be a different agent given its ethos, but at the end of the day, really, just another bully that doesn't seem to take tenants' interests into considerat...
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By: Emma Struthers
Aug 11, 2016
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Hi Jane, I'm sorry to hear that you're not happy with your experience with Umega Lettings. All of our tenants are invited to attend their checkout inspection to discuss these matters with their property manager, and as all deposits are held by a tenancy deposit scheme, you then have the opportunity to contest any deposit charges which you feel are unfair. You would have been given this information during your checkout process. I'd be happy to look into this matter further if you would email info....
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
All members of staff that I had contact with were very helpful and attentive to my needs. I had most contact with Isla and Michael and both were very patient and always acted in a most professional way....
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Comment on agent fees
I think they are appropriate for the level of service.
Was this helpful? Yes
By: Emma Struthers
Aug 02, 2016
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Thank you for the wonderful review, Lizzie. I'll make sure that Isla and Michael hear your very positive feedback!....
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Great bunch, friendly, responsive & helpful. Given the vast range of quality properties and clients being dealt with over a large area, everything went very smoothly indeed....
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By: Emma Struthers
Jul 29, 2016
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Hi Rhuari, thanks for the fantastic review. We really appreciate it! We're delighted to hear that you had such a positive experience with us. Thank you, Umega....
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
this helpful
First met with Andrew in the office and he was very helpful, I felt reassured that I was doing the right thing to hand over the responsibility of looking after our flat to Umega Lettings. Isla then took over and has been great at organising whatever had to be done, eg, painting bathroom ceiling, buying new wardrobe, and kept me up to date with what is happening. They both took all the stress and worry away that I had experienced when doing it by myself. Highly recommend Umega Lettings....
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Comment on agent fees
Special introductory offer for one year so happy with fees.
Was this helpful? Yes
By: Emma Struthers
Jul 26, 2016
View all comments (1)
Hi Rosemary, thank you for the great review! We're delighted to hear that we took the stress and worry away for you. I'll make sure that Isla and Andrew get your lovely feedback!....
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
I have been in constant contact with Jacqueline for my property and she is of great help and is very prompt. Really had a pleasant experience with Jacqueline at omega letting as compared to other agencies. Thank you Harleen Chahal...
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By: Emma Struthers
Jul 20, 2016
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Thank you for the fantastic review, Harleen. I'll make sure that Jacqueline gets your feedback.....
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Rented with umega for almost 4 years - they have a fab team that really listend and been helpful when I need help. Response quickly to request and have colleagues doing safety checks turn up when they said they would. What else can I ask for? Thank you to flat Manager Steve, Amber in accounts and Viki at reception for being super stars!!...
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By: Emma
Aug 17, 2016
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Hi Eric, thank you for the fab review. I'll make sure that everyone you mentioned gets the brilliant feedback. Thank you again, Umega Lettings....
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
Umega has been excellent over the last year, exceeding my expectations of a letting agency in terms of responsiveness and thoroughness. I want to recognize Steve in particular for his conscientiousness and clear and honest communication....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Emma
Aug 17, 2016
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Hi Kiran, thank you for the brilliant review! Steve is one of our excellent property managers and we're delighted you've found your experience with him so positive. Thank you, Umega Lettings....
Jun 29,2016
Minithumbup
By:
Jun 29,2016
0 people found
this helpful
Absolutely seamless year. Steve could not have been better at getting back to any queries we had quickly, and making everything seem effortless. Absolutely brilliant customer service and I can only say I'm sad not to have him as our letting agent next year, one of the best!...
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Comment on agent fees
Very reasonable considering pricing in Edinburgh
Was this helpful? Yes
By: Andrew Whitmey
Jun 29, 2016
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Thank you Charlotte; that is brilliant feedback and I'm so happy everything went so well. I'll pass this on to Steve who is a superstar!....
Jun 25,2016
Minithumbup
By:
Jun 25,2016
0 people found
this helpful
Steve was great to liaise with and was very helpful and friendly throughout the 2 years we were there. If there was ever a problem with the flat, it didn't take long to fix and he was also very understanding when there was problems with other tenants in the building. I'm sad to move but I'm sure that our friends will enjoy their stay in this flat as much as we all did. Thanks again Steve!...
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By: adrew
Jun 27, 2016
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Thank you Stella...Steve is great so i'll make sure he gets this feedback. Best of luck with your move!....
Jun 21,2016
Minithumbup
By:
Jun 21,2016
1 people found
this helpful
Steve has been hugely helpful with resolving reihbourly conflict, treating student tenants as equal to any other paying tenant (unlike many other companies) and always getting back to our concerns or questions quickly and fully engaging with us to resolve any problems that arose. Excellent customer-service and excellent experience because of Steve all round!...
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By: andrew whitmey
Jun 22, 2016
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Thank you so much Charlie! Feedback like this means alot. Best of luck with your new property!....
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
We were looking for a modern two-bed apartment in Edinburgh for a 6 month let .... our budget was fairly generous. I initially approached a number of agents, who I thought would manage the sort of properties we were looking for, in advance ...... * I was looking to have some service orientated interaction with them. I was under the misapprehension that such agents would be very keen to minimise the void periods for their landlords by interacting with genuine prospective tenants in advance .......
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Comment on agent fees
N/A (We're a tenant.)
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May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
I am SO GRATEFUL to all the team at Umega who have managed my property over the past 5 years. They have always been SO PROFESSIONAL and HELPFUL which gave me peace of mind when I was out of the country :-) The accounts and maintenance departments have always dealt with any queries immediately too....
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Comment on agent fees
GOOD
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By: Andrew
May 19, 2016
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Thank you so much Annette...its been an absolute pleasure!....
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
I have been very impressed with the service I have received throughout my dealings with Umega and Emma herself. All responses have been very prompt and very clear which has made the whole journey very easy. All information that I could of needed has been passed to me without me needing to ask for it and made the process more enjoyable. I will definitely be recommending Umega's services to friends and colleagues and that is mostly done to Emma's great service. Thank you...
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By: Andy Whitmey
May 10, 2016
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Thank you so much for your feedback. Emma is a star so great for her to get these sorts of comments....well deserved! I hope you're enjoying life in your home!....
May 04,2016
Minithumbup
By:
May 04,2016
1 people found
this helpful
Having had some bad experiences with letting agencies in the past it was great to find such an excellent service such as Umega. I've found them incredibly friendly and helpful. Any issues have been resolved quickly. Would highly reccommend them....
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By: Andrew Whitmey
May 04, 2016
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Thank you so much for your kind words. We really do appreciate your feedback...it means a lot to our team :)....
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
I only have a few years experience of lettings but it's been very negative so far. Umega has changed that. Everyone I've spoken to has been so friendly and wiling to help with any questions I have, even if they might seem a bit silly. Emma has been great from the first email we sent. We felt like she genuinely cared about our experience with flat and Umega and helped with every question we had. She even helped us with an issue about our deposit with our last letting agent! We feel like we're in ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Isla was brilliant at the re letting of my flat, dealing with my difficult questions and keeping the new tenant happy. As a landlord I like to be kept in the loop with what is going on and she was great at keeping me informed....
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Comment on agent fees
Great value for money
Was this helpful? Yes
By: Andy Whitmey
Apr 15, 2016
View all comments (1)
Thank you Angus....you were a pleasure to deal with and I know how you like things done efficiently so it means a lot to know you were pleased with everything :)....
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 2 57 1 0 0 0 0 10 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is £250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for £395+VAT. We charge £200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Callum Callum
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Scott Scott
0 reviews

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Jonathan Jonathan
0 reviews

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Andrew Whitmey Andrew Whitmey
Director
12 reviews

About Andrew Andy is a director at Umega Lettings and looks after Sales and Marketing activities while also being involved in all things new business, strategy and finance. Andy wants to make Umega Lettings an ama View full profile
Neil Neil
Director
1 reviews

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Bruce Bruce
Head of Operations
3 reviews

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Steve Steve
Property Manager
17 reviews

About Steve No description set View full profile
Nikki Nikki
Property Manager
10 reviews

About Nikki No description set View full profile
Leona Leona
Property Manager
9 reviews

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Amber Amber
Accounts Manager
0 reviews

About Amber Amber joined the Umega accounts team in March 2015 after completing an assistant accountant course. She has a wide range of knowledge in customer service and property finances after working in mortgag View full profile
Tara Tara
Accounts
0 reviews

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Emma  - no image available Emma
Marketing and Pre-tenancy Manager
9 reviews

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Isla Isla
Marketing and Pre-tenancy Assistant
9 reviews

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David Forsyth David Forsyth
Maintenance Manager
1 reviews

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David Funnell David Funnell
Maintenance
0 reviews

About David No description set View full profile
Jenifer Jenifer
0 reviews

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Judy Judy
Business Development Manager
2 reviews

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