• Callum
    Callum
  • Scott
    Scott
  • Jonathan
    Jonathan
  • Andrew Whitmey
    Andrew Whitmey
  • Neil
    Neil
  • Bruce
    Bruce
  • Steve
    Steve
  • Nikki
    Nikki
  • Leona
    Leona
  • Amber
    Amber
  • Tara
    Tara
  • upload your photo
    Emma
  • Isla
    Isla
  • David Forsyth
    David Forsyth
  • David Funnell
    David Funnell
  • Jenifer
    Jenifer
  • Judy
    Judy
  • Chris Wood
    Chris Wood
Umega Lettings are responsible letting agents, leading the way in terms of what a great letting agent is. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understand t Read full description...

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

 
May 21,2017
Minithumbup
Leona
By:
May 21,2017
0 people found
this helpful
Leona was very kind and put me completely at ease while I was going through my first experience of renting a property. She explained everything very clearly and made sure I had a good understanding of what was happening throughout the process....
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May 13,2017
Minithumbup
By:
May 13,2017
0 people found
this helpful
I would recommend Umega. They manage my property in Quartermile and deal with all maintenance and tenant issues promptly. They found tenants quickly and kept me informed throughout so I feel happy to have them at my side.someone knowledgeable is always available to speak to me which is refreshing!...
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Comment on agent fees
A+++++
Was this helpful? Yes
May 11,2017
Minithumbup
Chris Wood
By:
May 11,2017
0 people found
this helpful
Chris did a fantastic job of identifying an off-market investment opportunity and steering us through the due diligence process until settlement. We look forward to working further with Chris in the future and would happily recommend him to others....
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Comment on agent fees
Fine. Clearly detailed at the outset and in line with market.
Was this helpful? Yes
May 10,2017
Minithumbup
Leona
By:
May 10,2017
0 people found
this helpful
Leona was very helpful and friendly through out and kept us up to date with the progress. Everything went smoothly with lease....
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May 02,2017
Minithumbup
By:
May 02,2017
0 people found
this helpful
Umega manage my flat in Dalry and have done a fantastic job of keeping it occupied and handling a kitchen refurbishment and some minor repairs on my behalf. Always quick to pick up the phone and keep me in the loop over email I'm pleased with how things are going....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 28,2017
Minithumbup
By:
Apr 28,2017
0 people found
this helpful
My confidence in Umega has grown as time has gone on. I feel i have a very good rapport with the team at Quartermile and certainly locating to an office on site has made a significant difference. They are very responsive and in my experience there wide exposure has resulted in good occupancy and a rapid uptake of new tennancy....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2017
Minithumbup
By:
Apr 26,2017
0 people found
this helpful
Umega Lettings rent out our 5 bedroom property in Marchmont and have done a great job of keeping it full over the past 5 years or so. I don't have to give the flat much thought as I know Umega take care of everything and will let me know if they need anything. Recommended Quality Letting agents with a highly professional approach...
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Comment on agent fees
highly professional approach
Was this helpful? Yes
Apr 17,2017
Minithumbup
Steve
By:
Apr 17,2017
0 people found
this helpful
I have been using Umega as an agent for 4 years. Their biggest strength has been identifying good long term tenants. Payments are always made on time....
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Comment on agent fees
Monthly Fee is reasonable as was initial fee for marketing. Not a fan of having to paying the same fee for marketing each time a new tenant moves as the effort on Umega's part is not the same as the first time
Was this helpful? Yes
Apr 15,2017
Minithumbup
Scott
Emma
By:
Apr 15,2017
0 people found
this helpful
Both Scott and Emma were exemplary in their efforts to secure our property and could not have done more to help! 10/10 would recommend :p...
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Apr 14,2017
Minithumbup
Jonathan
Steve
By:
Apr 14,2017
0 people found
this helpful
Recently left my tenancy and I can't complain with regards to the service from the team. They kept me informed through out the inspection stage and answered any queries promptly and professionally....
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Apr 12,2017
Minithumbup
Leona
By:
Apr 12,2017
0 people found
this helpful
Leona has been a great Property Manager throughout my tenancy. Any maintenance/tenancy issues I have had she has dealt with promptly. Communication has always been great and I couldnt fault her as a Property Manager....
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Leona
Isla
By:
Apr 12,2017
0 people found
this helpful
Both Leona and Isla, my main points of contact, have been always very kind and supportive. I'm very happy with the service provided by Umega via these two very professional employees....
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Apr 10,2017
Minithumbup
Callum
By:
Apr 10,2017
0 people found
this helpful
Callum has been really helpful and prompt when helping me with many enquiries over the last couple of months. I am pleased to have Callum's expertise and experience to help me with my property, and I feel very reassured by his professional advice on all matters....
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Comment on agent fees
I am satisfied with the Agent's Fees. I require help with letting and managing my property from afar, and feel the fees are good value.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Isla
By:
Apr 04,2017
0 people found
this helpful
Excellent service, always quick to get back and with relevant information. made renting things out hassle free many thanks Isla!...
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Comment on agent fees
Reasonable
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Apr 04,2017
Minithumbup
Andrew Whitmey
By:
Apr 04,2017
0 people found
this helpful
Andrew has been really helpful to us. We initially had one property and he helped greatly when we added a second property. Umega are part of the reason we decided to invest in another property in Edinburgh...
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Comment on agent fees
Fees seem very fair compared to others
Was this helpful? Yes
Mar 31,2017
Minithumbup
Isla
Judy
By:
Mar 31,2017
0 people found
this helpful
I have recently activated an additional BtL property in Edinburgh with Umega as the letting agents. The Umega team led by Judy and Isla have been 5-star professional, capable, helpful and easy to work with. The property is now let at a better rent than I expected and I can relax knowing that the Umega team is managing everything....
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Comment on agent fees
Umega takes 10% of the gross rental. I consider this to be good value for money such a high-quality service.
Was this helpful? Yes
Mar 31,2017
Minithumbup
Emma
Jonathan
By:
Mar 31,2017
0 people found
this helpful
March 2017: starting my second year as a landlord with Umega, and my third property manager! I like the professionalism of the current one (Jonathon W.) and hope he stays with the company. I have also been impressed by Emma S. who has patiently worked for a month at finding a suitable tenant for my flat. Any business is only as good as the people it employs, and Umega mostly seems to make the right choices!...
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Was this helpful? Yes
Mar 28,2017
Minithumbup
Emma
Judy
By:
Mar 28,2017
0 people found
this helpful
We initially dealt with Judy who viewed our flat and advised on a rental figure. We were then passed onto Emma who marketed the flat and dealt with all aspects from then on. We were so impressed with the friendly, efficient manner displayed by both Judy and Emma, nothing was too much trouble for them. We were kept in the loop every step of the way. Always happy to answer any queries we had....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
Emma
By:
Mar 23,2017
0 people found
this helpful
I moved with Umega a few weeks ago to a new property. From the start they were very helpful, informative and professional. During the process they were always available, made every effort to answer all of our questions very quickly and coordinated our move in date ( as well as other dates for picking keys up etc) in line with our requests. Emma was our agent and was incredibly helpful, and still assists us now with the occasional requests that pop up after we have moved in. I found the whole...
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Mar 10,2017
Minithumbup
Steve
By:
Mar 10,2017
0 people found
this helpful
Steve has done a fantastic job managing my flat. He is so professional and I couldn't recommend him more highly....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Steve
Emma
By:
Mar 10,2017
0 people found
this helpful
Wonderful experience with property manager Steve Smith and Emma Struthers from marketing. Genuinely lovely people who really care that you have a good experience in letting from them. Would definitely recommend!...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Mar 07,2017
Minithumbup
Emma
By:
Mar 07,2017
0 people found
this helpful
Umega solved my flat search. They£re quick and effective. Especially Emma was very helpful to me, keeping me always informed and answering questions that would arise. In less than two weeks from the day I walked in the office I had a cosy flat ready to move in, clean, furnished and with everything working. Definitely recommendable....
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Was this helpful? Yes
Feb 21,2017
Minithumbup
Nikki
By:
Feb 21,2017
0 people found
this helpful
The whole experience has been impressive, especially the level of contact from Nikki & Emma. I could not have asked for a more positive experience....
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Feb 13,2017
Minithumbup
Jonathan
By:
Feb 13,2017
0 people found
this helpful
I rent my lovely flat from umega and accidentally locked myself out the other day when I went for a run. I rang the office immediately and it was just before 5. Jonathan came to the flat with the office set and let me in straight away. I thought this was such good service and he was very nice when he arrived despite it being my fault. Very good service and I love my flat...
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Steve
Andrew Whitmey
By:
Feb 07,2017
0 people found
this helpful
I have been dealing with the staff at Umega Letting since August 2008. They have been great to deal with and always ensure both the Landlords and Tenants interest are well looked after. Living overseas and having a property could be fraught with difficulty however it has been so easy. I would be very happy to recommend any potential property owners to use them....
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Comment on agent fees
They are average
Was this helpful? Yes
Feb 04,2017
Minithumbup
Judy
Isla
By:
Feb 04,2017
0 people found
this helpful
Initially we met with Judy who was very efficient and sorted out our property for letting. She gave us practical advice and kept in touch. We then worked with Isla who was extremely efficient and helpful. Both team members are excellent and have good communication skills....
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Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
An informative, swift and professional service, gratefully received from a first time landlord. I look forward to continuing our relationship over the coming months and years....
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Comment on agent fees
Fees reflect fair market rates.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Isla
By:
Jan 27,2017
0 people found
this helpful
Isla has been extremely efficient and helpful throughout the whole letting process. She is a very good communicator, responds to emails promptly and always contact you when she says she will. I like her enthusiasm....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 13,2017
Minithumbup
Isla
By:
Jan 13,2017
0 people found
this helpful
Isla was a very enthusiastic staff, she showed me two properties and communicated with me as fast as she could. She also gave me the time to think about the offer made and she answered every question I have asked her....
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Was this helpful? Yes
By: Emma
Jan 13, 2017
View all comments (1)
Hi Ali, thank you for the brilliant review. Isla does a great job so we'll make sure to pass on your feedback. Thank you, Umega ...
Jan 13,2017
Minithumbdown
By:
Jan 13,2017
1 people found
this helpful
I was a customer of Umega between August 2013 and January 2017. When I first joined them their ethos was good customer service for both landlord and tenant. Living overseas they were perfect for me. In the first year of my custom with them they arranged for repainting and recarpeting of my property. Everything was done to a good standard and high quality at a reasonable and competitive cost. In the last 18 months I have noticed a real change in their approach to business. Perhaps this is due t...
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Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
54 2 69 1 0 0 1 0 13 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is £250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for £395+VAT. We charge £200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Callum Callum
1 reviews

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Scott Scott
1 reviews

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Jonathan Jonathan
3 reviews

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Andrew Whitmey Andrew Whitmey
Director
14 reviews

About Andrew Andy is a director at Umega Lettings and looks after Sales and Marketing activities while also being involved in all things new business, strategy and finance. Andy wants to make Umega Lettings an ama View full profile
Neil Neil
Director
1 reviews

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Bruce Bruce
Head of Operations
3 reviews

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Steve Steve
Property Manager
22 reviews

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Nikki Nikki
Property Manager
11 reviews

About Nikki No description set View full profile
Leona Leona
Property Manager
13 reviews

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Amber Amber
Accounts Manager
0 reviews

About Amber Amber joined the Umega accounts team in March 2015 after completing an assistant accountant course. She has a wide range of knowledge in customer service and property finances after working in mortgag View full profile
Tara Tara
Accounts
0 reviews

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Emma  - no image available Emma
Marketing and Pre-tenancy Manager
15 reviews

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Isla Isla
Marketing and Pre-tenancy Assistant
14 reviews

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David Forsyth David Forsyth
Maintenance Manager
1 reviews

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David Funnell David Funnell
Maintenance
0 reviews

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Jenifer Jenifer
0 reviews

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Judy Judy
Business Development Manager
5 reviews

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Chris Wood Chris Wood
1 reviews

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