• Callum
    Callum
  • Scott
    Scott
  • Jonathon
    Jonathon
  • Andy
    Andy
  • Neil
    Neil
  • Bruce
    Bruce
  • Steve
    Steve
  • Nikki
    Nikki
  • Amber
    Amber
  • Tara
    Tara
  • Isla
    Isla
  • David Forsyth
    David Forsyth
  • David Funnell
    David Funnell
  • Chris
    Chris
  • Caitlin
    Caitlin
  • Emily
    Emily
  • Danielle Kerr
    Danielle Kerr
  • Eden
    Eden
  • David Hannaford
    David Hannaford
  • Maciej
    Maciej
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    Isla Gumley
Umega Lettings are responsible letting agents, leading the way in terms of what a great letting agent is. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understa Read full description...

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

 
Feb 17,2018
Minithumbup
Caitlin
By: 'Helga and Ferenc'
Feb 17,2018
0 people found
this helpful
Me and my partner are extremely grateful for everything that Caitlin has done for us. She did the impossible to find us a beautiful flat in an extremely short time. Thank you for making our moving process from London so easy and smooth....
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Feb 12,2018
Minithumbup
Callum
By: 'Helena'
Feb 12,2018
0 people found
this helpful
Callum gave very helpful and clear advice when I phoned to enquire about a potential property, by clarifying an admin error on the website I was using and finding the options that were actually available to me, as a student. Very useful and efficient service, thank you!...
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Was this helpful? Yes
Jan 31,2018
Minithumbup
Callum
By: 'Jane'
Jan 31,2018
0 people found
this helpful
Excellent service, always friendly and seeks to oblige. Flat maintenance issue resolved to my satisfaction. Tenants are looked after well....
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes
Jan 25,2018
Minithumbup
Caitlin
Nikki
By: 'CubiLola'
Jan 25,2018
0 people found
this helpful
This was quite a stressful experience ! At the viewing, we had a first good contact with Caitlin and Nikki, both were very charming and professional, but when our application been accepted we have been without any news for at all for a week. We came twice in person to the office to give some paperwork, called nearly every day to get more information but no news until 48h before the starting day of the rent. Finally the move in day we needed to provide again some more documents that they forgot ...
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By: Bruce Rothwell
Jan 25, 2018
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I am sorry to hear that we dropped the ball on this for you. Thank you for your comments we can take action from this to improve the service. I hope by the time you come to vacate the property Umega has fully won you over. ...
Jan 20,2018
Minithumbup
By: 'M'
Jan 20,2018
0 people found
this helpful
- Clear communication throughout process - Helpful advice - Readily available and able to act quickly - Generally very pleasant and nice to work with...
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Was this helpful? Yes
Jan 09,2018
Minithumbup
By: 'Vixi Wall'
Jan 09,2018
0 people found
this helpful
Very happy with the service from Umega Lettings. My property is always let and I've never had problems with tenants not paying rent/any serious maintenance issues. Long may it continue. ThankYou <3...
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Comment on agent fees
friendly
Was this helpful? Yes
By: Emma
Jan 10, 2018
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Thank you for the lovely review, Vixi. We'll make sure that the team gets your fantastic feedback! Thank you, Umega ...
Dec 29,2017
Minithumbup
By: 'Tetiana'
Dec 29,2017
0 people found
this helpful
I was struggling to find somewhere to live in Edinburgh and came across a flat to let with Umega. They were fab from start to finish รขย€ย“ met a lovely girl at the flat then the guys in the office made the whole move-in process super slick and stressfree....
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Comment on agent fees
good
Was this helpful? Yes
By: Emma
Jan 10, 2018
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Hi Tetiana, we're so pleased to hear that you had a good experience throughout your application and move-in process. We'll do our best to make sure that the rest of your tenancy is as positive! Thank you, Umega ...
Dec 22,2017
Minithumbup
Jonathon
Bruce
By: 'Patricia'
Dec 22,2017
0 people found
this helpful
Excellent service from both (and anyone I've dealt with in the company). Always efficient, prompt and professional. I have recommended the company on the basis of this experience....
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Comment on agent fees
Standard
Was this helpful? Yes
By: Emma
Jan 10, 2018
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Thank you for the kind review, Patricia. We've passed your excellent feedback on to Jonathon and Bruce and they're delighted. They'll make sure that this level of service continues! Thank you, Umega ...
Dec 14,2017
Minithumbup
Isla Gumley
By: 'Suzanne Peters'
Dec 14,2017
0 people found
this helpful
Excellent service on all matters, always helpful and quick response. Experts in local knowledge ensuring swift turn round on tenancies...
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By: Emma
Dec 14, 2017
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Thank you for the review, Suzanne. We're delighted that you've found our service so positive. We're sure Isla will continue this for you! Thank you, Umega Lettings ...
Dec 12,2017
Minithumbup
Andy
Callum
By: 'John'
Dec 12,2017
0 people found
this helpful
Couldn't have been more satisfied with how well Umega handled the switching of my wife and I's properties from DJ Alexander. All done with the minimum of fuss and the way have quickly dealt with maintenance issues that DJ's couldn't/wouldn't resolve bodes very well for the future....
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
By: Emma
Dec 12, 2017
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Hi John, thank you for the fantastic review. We're delighted that you've found our service so positive this far. Callum will make sure that he continues to look after your properties to this standard. Thank you, Umega Lettings ...
Dec 08,2017
Minithumbup
Emily
By: 'Claudia'
Dec 08,2017
0 people found
this helpful
Emily is a fabulous estate agent! She really helped me find and secure the flat I am in now. I had about two weeks to find something before the start of term (I am a student) and Emily helped me find a beautiful three bed flat, within our budget and in the location we wanted. She is also very friendly and made me feel less stressed about the testing task that is flat hunting. She retained good communication throughout and I am grateful to have had her on my side during this period. I would absol...
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Was this helpful? Yes
By: Emma
Dec 08, 2017
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Hi Claudia, thank you for the review. We agree with you - Emily is fabulous! She does a great job with our tenants and really works hard to make sure that she helps people find what they need within their timeframe. We'll pass this feedback on to her. Thank you, Umega Lettings ...
Dec 08,2017
Minithumbup
Jonathon
By: 'Iona'
Dec 08,2017
0 people found
this helpful
Emma has been a great help in getting us set up in the new flat. She has been quick to respond to emails with required information and was friendly, polite and helpful when we met....
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Was this helpful? Yes
By: Emma
Dec 11, 2017
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Thank you for the great review, Iona! We'll do our best to keep up this standard throughout your tenancy with us. Thank you, Umega Lettings ...
Dec 07,2017
Minithumbup
Emily
By: 'Okan'
Dec 07,2017
0 people found
this helpful
Emily is such a lovely lady, so focused on her job, solution oriented, skilled professional as much as other members of the Umega team. We look forward to work with them again. We highly recommend this agency....
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By: Emma
Dec 08, 2017
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Thank you, Okan! Emily is an important member of our team and is a great ambassador for Umega. Thank you for the review, Umega Lettings ...
Dec 06,2017
Minithumbup
Caitlin
By: 'Tenant of Willowbrae road flat'
Dec 06,2017
0 people found
this helpful
Caitlin was ever so helpful in our process of moving into our flat and was very enthusiastic about her work!...
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By: Emma
Dec 07, 2017
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Thank you for the great review. Caitlin is great with our tenants and she works hard to be as helpful as she can. We'll pass on this brilliant feedback to her. Thank you, Umega Lettings ...
Dec 05,2017
Minithumbup
Eden
Isla
By: 'John'
Dec 05,2017
0 people found
this helpful
The girls have just re-let one of our flats with zero stress for us for which we are very grateful. A good team doing a good job!...
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Comment on agent fees
Seem reasonable compared to the market
Was this helpful? Yes
By: Emma
Dec 05, 2017
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Thank you for the great review, John. We're delighted that things have been stress-free for you thanks to Isla and Eden. Thank you, Umega Lettings ...
Nov 30,2017
Minithumbup
Caitlin
By: 'Andrew Mackenzie'
Nov 30,2017
0 people found
this helpful
Excellent customer service throughout - professional and friendly and went above and beyond to respond to any additional requests I made for information. Best agency experience I have had as a long-time tenant in Edinburgh. I would highly recommend Caitlin and Umega....
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Was this helpful? Yes
By: Emma
Dec 01, 2017
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Hi Andrew, thank you for the fab review! Caitlin prides herself on her customer service so we're very glad that you've had such a good experience. Thank you, Umega Lettings ...
Nov 29,2017
Minithumbup
Jonathon
By: 'Becky'
Nov 29,2017
0 people found
this helpful
I had an issue with my boiler .. Jonathan was quick to respond ..polite and kept me up to date . Great service...
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By: Emma
Dec 01, 2017
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Thank you for taking the time to review us, Becky. We're glad the boiler issue was sorted quickly, especially as the weather gets colder! Thank you, Umega Lettings ...
Nov 22,2017
Minithumbup
Scott
Jonathon
By: 'Will94210'
Nov 22,2017
0 people found
this helpful
Very effective and friendly: - Fast answers when asked to visit - Clear explanations of procedures - Very good service - Fast response to any concerns - All problems with the flat got covered...
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By: Emma
Nov 23, 2017
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Hi Will, thank you for the great review. We pride ourselves on our customer service so we're very glad to hear that it delivered throughout your tenancy from Scott in our viewings team to your property manager, Jonathon. Thank you, Umega Lettings ...
Nov 21,2017
Minithumbup
Caitlin
By: 'CR'
Nov 21,2017
0 people found
this helpful
Very pleasant experience with Umega lettings. Friendly customer service and speedy replies to enquiries. Overall very professional and transparent processes....
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By: Emma
Nov 22, 2017
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Thank you for the brilliant review of Caitlin! She does a great job so we're delighted to hear that you're pleased with her service. Thank you, Umega Lettings ...
Nov 20,2017
Minithumbup
Callum
Caitlin
By: 'L'
Nov 20,2017
0 people found
this helpful
As a landlord, I have found both Callum and Caitlin to be very helpful and quick to respond to my emails. Recently, there was a problem with in my property, and this was sorted out quickly and efficiently....
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Was this helpful? Yes
By: Emma
Nov 20, 2017
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Thank you for your positive review. Callum and Caitlin are a great team and pride themselves on good communication. Glad to hear that everything was resolved quickly! Umega Lettings ...
Nov 20,2017
Minithumbup
Caitlin
Jonathon
By: 'Roneta&Adolis'
Nov 20,2017
0 people found
this helpful
I am so happy that I have chosen to rent a flat with Umega Lettings. Super quick service! if there is any issues Caitlin & Jonathan Resolves them asap. Super quick responds to any questions. Excellent customer service!!...
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Was this helpful? Yes
By: Emma
Nov 21, 2017
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Thank you for the great review, Roneta and Adolis. We're so pleased to hear that you've had such good customer service. We'll make sure to pass on your feedback to Caitlin and Jonathon. Thank you, Umega Lettings ...
Nov 16,2017
Minithumbup
Eden
By: 'Molly Teshuva'
Nov 16,2017
0 people found
this helpful
Eden has been extremely helpful in assisting me with our lovely flat! She is very quick to respond and always tries her best to be accommodating. She made signing for our flat an easy and enjoyable process. A great estate agency and lovely employees!...
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Was this helpful? Yes
By: Emma
Nov 17, 2017
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Thank you for the brilliant review, Molly. Eden always does her best to make the moving process as straightforward as possible for our tenants. Thank you! Umega Lettings ...
Nov 16,2017
Minithumbup
Eden
Isla
By: 'April'
Nov 16,2017
0 people found
this helpful
The staff are very responsive and professional. I worked mostly with Eden who was always on time, courteous, knowledgeable, professional, and helpful. She did her best to accomodate me which I really appreciated. I also had a viewing with Isla who also was knowledgeable, helpful, personable and polite. The whole team and office space make a very nice impression and the location is quite convenient for Quartermile and University area searches. I would certainly come back to Eden and this team fo...
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Comment on agent fees
As a tenant I had no fees to pay.
Was this helpful? Yes
By: Emma
Nov 17, 2017
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Hi April, thank you for the fantastic review. Our Quartermile office has a close-knit team who work hard to give this level of service so we'll pass this on to them, particularly Eden and Isla. Thank you, Umega Lettings ...
Nov 16,2017
Minithumbup
Eden
By: 'S.F'
Nov 16,2017
0 people found
this helpful
I was in Hong Kong when I was first got in touch with Eden and Umega. All the communication was done via email and they have been extremely helpful and responsive....
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Was this helpful? Yes
By: Emma
Nov 17, 2017
View all comments (1)
Thank you for the great review! We're proud of the service we offer to our tenants and landlords abroad as well as in the UK. We'll make sure to pass the positive feedback on to Eden. Umega Lettings ...
Nov 16,2017
Minithumbup
Callum
Caitlin
By: 'mary'
Nov 16,2017
0 people found
this helpful
Thank You to Callum and Caitlin for the friendly and helpful advice and service I received from them. Both tried their best to be accommodating with all the questions I had. Would definitely recommend Umega Lettings....
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Was this helpful? Yes
By: Emma
Nov 17, 2017
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Thank you for the review, Mary. Callum and Caitlin are a great time and we're pleased that you found them to be so accommodating! Umega Lettings ...
Nov 07,2017
Minithumbup
By: 'Tim'
Nov 07,2017
0 people found
this helpful
I'm happy with the overall service from Umega Lettings. Had bad experiences with agents in the past and Umega have been much better in dealing with repairs and being contactable. Happy to recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma
Nov 07, 2017
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Thank you for the lovely review, Tim! We're glad to hear that you've been pleased with our service. Thank you, Umega Lettings ...
Nov 07,2017
Minithumbup
By: 'Petronella Kiss'
Nov 07,2017
0 people found
this helpful
Very helpful,friendly,reliable,trustworthy agent Always responds quickly on emails or phone calls Gave accurate and correct information in any questions...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma
Nov 08, 2017
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Thank you for the review, Petronella. We're so pleased that you consider us a trustworthy agent! Thank you, Umega Lettings ...
Nov 06,2017
Minithumbup
By: 'Elaine & Michael'
Nov 06,2017
0 people found
this helpful
We are returning landlords to Umega Quartermile as we have had very friendly and professional service from Isla and Eden. We would highly recommend Umega....
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Emma
Nov 07, 2017
View all comments (1)
Thank you, Elaine and Michael. Isla and Eden are a great team and we'll make sure that they get your feedback. Thank you, Umega Lettings ...
Nov 02,2017
Minithumbup
By: 'David'
Nov 02,2017
0 people found
this helpful
Really good property and good agent. Have a good renting experience. Eden and Isla is really friendly and helpful, and help us deal with the problems when we are applying the property and after we move in. And the property is brilliant, quiet and clean. I would not hesitate to recommend Umega as a agent to all my friends....
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Comment on agent fees
The fee is reasonable. And the rent fee for me is reasonable.
Was this helpful? Yes
By: Emma
Nov 02, 2017
View all comments (1)
Thank you for the brilliant review, David. We're delighted to hear that you're so happy with our service. Enjoy your new home! Umega Lettings ...
Nov 01,2017
Minithumbup
Nikki
By: 'Louise'
Nov 01,2017
0 people found
this helpful
We are tenants and Nikki was super helpful in resolving a couple of urgent maintenance issues for us. She updated us with the contractor details and timescales for each one the same day as our report. This is really excellent service....
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Comment on agent fees
N/A
Was this helpful? Yes
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
90 2 110 2 0 0 1 0 16 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is ยฃ250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for ยฃ395+VAT. We charge ยฃ200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Callum Callum
13 reviews

About Callum No description set View full profile
Scott Scott
4 reviews

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Jonathon Jonathon
10 reviews

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Andy Andy
Director
24 reviews

About Andy Andy is a director at Umega Lettings and looks after Sales and Marketing activities while also being involved in all things new business, strategy and finance. Andy wants to make Umega Lettings an ama View full profile
Neil Neil
Director
2 reviews

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Bruce Bruce
Head of Operations
5 reviews

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Steve Steve
Property Manager
24 reviews

About Steve No description set View full profile
Nikki Nikki
Property Manager
16 reviews

About Nikki No description set View full profile
Amber Amber
Accounts Manager
1 reviews

About Amber Amber joined the Umega accounts team in March 2015 after completing an assistant accountant course. She has a wide range of knowledge in customer service and property finances after working in mortgag View full profile
Tara Tara
Accounts
1 reviews

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Isla Isla
Marketing and Pre-tenancy Assistant
20 reviews

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David Forsyth David Forsyth
Maintenance Manager
1 reviews

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David Funnell David Funnell
Maintenance
0 reviews

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Chris Chris
2 reviews

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Caitlin Caitlin
Lettings Coordinator
13 reviews

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Emily Emily
Viewings Coordinator
2 reviews

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Danielle Kerr Danielle Kerr
Quartermile Office Manager
0 reviews

About Danielle No description set View full profile
Eden Eden
Lettings Coordinator
8 reviews

About Eden No description set View full profile
David Hannaford David Hannaford
Property Compliance Technician
0 reviews

About David No description set View full profile
Maciej Maciej
Property Maintenance
0 reviews

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Isla Gumley - upload your photo Isla Gumley
1 reviews

About Isla No description set View full profile

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