• Callum
    Callum
  • Scott
    Scott
  • Jonathon
    Jonathon
  • Andy
    Andy
  • Neil
    Neil
  • Bruce
    Bruce
  • Steve
    Steve
  • Nikki
    Nikki
  • Amber
    Amber
  • Tara
    Tara
  • Emma
    Emma
  • Isla
    Isla
  • David Forsyth
    David Forsyth
  • David Funnell
    David Funnell
  • Jenifer
    Jenifer
  • Chris
    Chris
  • Caitlin
    Caitlin
  • Emily
    Emily
  • Danielle Kerr
    Danielle Kerr
  • Eden
    Eden
  • David Hannaford
    David Hannaford
  • Maciej
    Maciej
Umega Lettings are responsible letting agents, leading the way in terms of what a great letting agent is. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understand t Read full description...

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

 
Oct 19,2017
Minithumbup
Steve
Caitlin
By: 'RKilgour'
Oct 19,2017
0 people found
this helpful
Steve was brilliant in furnishing and managing the work carried out in the property to make it a perfect flat for prospective tenants and for rental yield. Caitlin was very helpful in sorting the right tenants and keeping me up to date with applications....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2017
Minithumbup
By: 'Dan Boyd'
Oct 14,2017
0 people found
this helpful
I've been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I've not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team. Would 100% recommend Umega Lettings to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 11,2017
Minithumbup
Callum
By: 'Maurice'
Oct 11,2017
0 people found
this helpful
Callum is one of the most ,if not, the most reliable agent i have ever met. Highly responsive, strong client focus and always ready to help. Exceptional service....
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Comment on agent fees
good
Was this helpful? Yes
Oct 04,2017
Minithumbup
Caitlin
By: 'Forth'
Oct 04,2017
0 people found
this helpful
Having read very positive reviews from happy tenants online, I decided to use Umega Lettings as my agent. Neil came to visit our flat, and was very engaging and helpful. We then met Danielle, who came to photograph the property, and gave us some additional useful advice. Finally Caitlin dealt with the actual letting of the property, which so far (fingers crossed - it is very early days) is going fairly smoothly....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 04,2017
Minithumbup
Eden
By: 'Dejan'
Oct 04,2017
0 people found
this helpful
Eden is extremely helpful, responsive, problem solving oriented and proactive while providing his valuable service for benefit of the property and me as the landlord....
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Was this helpful? Yes
Oct 03,2017
Minithumbup
Jonathon
By: 'Lorena'
Oct 03,2017
0 people found
this helpful
I had never worked with an agency before and I had a great experience as a University student. I was helped with the settling in process and Jonathon was prompt to fix everything I asked for as well as answer all my queries. Recommended....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2017
Minithumbup
Andy
Emma
By: 'Adrian Allan'
Sep 28,2017
0 people found
this helpful
Excellent service from Emma and Andy - efficient, friendly and honest. As a landlord, I have been particularly grateful to Umega for shouldering the headaches and stress of dealing with some very tricky tenants. Thank you both....
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Comment on agent fees
Very reasonable and straightforward.
Was this helpful? Yes
Sep 28,2017
Minithumbup
Eden
By: 'Bernt'
Sep 28,2017
0 people found
this helpful
Eden have solved all minor and major problems efficiently, and fixed all paperwork without any hassel for me. Where I did not know the answer, she went out of her way to find it elsewhere....
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Comment on agent fees
Fees seems OK
Was this helpful? Yes
Sep 28,2017
Minithumbup
Isla
Eden
By: 'Toghrul Sadikhli'
Sep 28,2017
0 people found
this helpful
Its been a big pleasure to work with Isla and Eden. Both of them helped me a lot to find a property and both of them were very responsive and willing to help with any concerns :)...
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Was this helpful? Yes
Sep 26,2017
Minithumbup
Caitlin
By: 'Deepak'
Sep 26,2017
0 people found
this helpful
Caitlin is a wonderful agent. She tries to keep both the owner and tenant happy. She was very polite and understanding. I had to cancel my house booking due to some reasons and she was very positive in responding and refunding my full deposit amount. What can i say beyond this. I will definitely recommend Umega Lettings and Caitlin to my friends and associates....
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Comment on agent fees
0 fees was charged. I say that was AWESOME
Was this helpful? Yes
Sep 19,2017
Minithumbup
Callum
By: 'Willie'
Sep 19,2017
0 people found
this helpful
Callum has always been prompt and courteous in his dealings with us. He has gone beyond the call of duty on more than one occasion. Very pleasant and helpful young man....
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Was this helpful? Yes
Sep 14,2017
Minithumbdown
Callum
By: 'Kate'
Sep 14,2017
0 people found
this helpful
Umega have been so easy to deal with. Callum has been great - professional, reliable, personable and helpful. They are responsive to questions and issues we have (which haven't been many) and I would recommend them based on our experience of the last 6 months....
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Was this helpful? Yes
Sep 13,2017
Minithumbup
By: 'Liz'
Sep 13,2017
0 people found
this helpful
This was our first experience of letting a property and I'm really glad that we chose Umega. They made the whole process really easy but were never 'pushy'. They quickly found us lovely tenants who are just about to renew their lease. Throughout the whole process they have been efficient, helpful and very friendly. I have been really impressed and would have no hesitation in recommending Umega to others....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
By: 'Dan Boyd'
Sep 11,2017
0 people found
this helpful
I've been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I've not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2017
Minithumbup
Isla
By: 'John Robertson'
Sep 07,2017
0 people found
this helpful
Isla and the team have been extremely helpful, attentive and professional since I first registered my property with them in 2016. I feel as though I am in good hands, and have comfort that I can all on Umega to support me in effectively executing my duties as a landlord....
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Comment on agent fees
Fees are fair in relation to rental revenue generated.
Was this helpful? Yes
Sep 04,2017
Minithumbup
Eden
By: 'CarolineS'
Sep 04,2017
1 people found
this helpful
Very speedy responsive from Andy Whitmey after getting in touch.This was our first step into renting a property and we had good advice on getting prepared ahead of advertising. Helpful and efficient service and throughout the process. Following advice given flat was let unfurnished within 3 weeks of being purchased. Very impressed so far....
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Comment on agent fees
Explained clearly upfront and seem fair for the service.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Andy
By: 'Peppa'
Aug 31,2017
0 people found
this helpful
I've rented form Umega for the last couple of years, I have found them to be incredibly attentive and very speedy at fixing any issues we had in the properties. It has felt like a breeze renting through Umega, especially compared to other agencies I have used in the past. I haven't come across a member of staff who isn't lovely and bubbly, whether it be on the phone or in person. I will definitely be using (and recommending) Umega for years to come....
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Emma
By: 'HTM'
Aug 31,2017
0 people found
this helpful
I have always found Emma to be polite and efficient. Most importantly she is communicative and always keeps me advised of relevant issues relating to the tenant....
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Comment on agent fees
Too high. I believe 10% is the norm.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Andy
Neil
By: 'Michael B'
Aug 31,2017
1 people found
this helpful
Since moving from Edinburgh a couple of years ago I have left my flat in the capable hand of Umega. As a landlord they really put your mind at rest and take care of your property like it's one of their own. A top class service from incredibly helpful and personable team. Their knowledge, responsiveness and reliability is second to none....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
Callum
Andy
By: 'StuMcK'
Aug 31,2017
1 people found
this helpful
What a wonderful personal service that we are receiving from the guys at Umega lettings. Any issues get fixed within as couple of days and the guys cant be more helpful. Great value and cant recommend these guys more....
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Emma
By: 'Jmac'
Aug 31,2017
0 people found
this helpful
We all had alot of questions about renting for the first time and Emma was so understanding and answered them all! She helped us get our electricity and gas set up too. We were warned that most letting agents are difficult but we had a great experience. Oh and the office is fun and quirky too!!...
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Emma
By: 'Ross'
Aug 31,2017
0 people found
this helpful
Quick responses, friendly and straightforward. Everything you want in a rental agent. Emma was great to deal with. You always feel like they're actually on your side unlike a lot of other agents. I have already recommended Umega to friends....
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Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Cheryl'
Aug 30,2017
0 people found
this helpful
I've had a great experience with Umega Lettings. I am a tenant moving out of a flat that Umega have just got involved with and even though I'm not a Umega tenant they've been really considerate with not bothering my when I'm doing my dissertation/getting ready to move out. I've not lived in a managed Umega property but I've been impressed with the way they've dealt with me…and I'm not even one of their tenants. Much better treatment than I've had from my own letting agent in the past....
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Comment on agent fees
Friendly & Adjustable
Was this helpful? Yes
Aug 30,2017
Minithumbup
Andy
By: 'Grant'
Aug 30,2017
0 people found
this helpful
A special thanks to Andy for all his help getting our property ready to market. Our circumstances have changed this year so we won't be letting out the property until next year now but I wanted to say how impressed I was with the service and advice you offered and we'll definitely be in touch in future and will be recommending Umega Lettings to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Paul Millar'
Aug 30,2017
0 people found
this helpful
I've been using Umega Lettings for help with a property I rent out myself. Always quick to respond and forthcoming with information. Always impressed!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Emma
By: 'Grant'
Aug 30,2017
1 people found
this helpful
Loved my dealings with this company - much better then the rest. Emma really held my hand through the stressful process of moving home....
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Comment on agent fees
No fees charged!
Was this helpful? Yes
Aug 30,2017
Minithumbup
Nikki
By: 'Julie Mc'
Aug 30,2017
1 people found
this helpful
Nikki met with me to inspect and provide a valuation for a property I am letting out. She could not have been more professional, efficient and accommodating. She was also highly responsive and replied to all my queries quickly and professionally. She really knows her stuff and I would not hesitate to use Umega for my next property and recommend them to others....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'A R'
Aug 30,2017
1 people found
this helpful
Lovely team. Know their stuff. Easy to deal with. Good to see them growing and making waves in edinburgh lettings...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 30,2017
Minithumbup
Emma
By: 'Tom'
Aug 30,2017
0 people found
this helpful
Emma at Umega found us a flat very quickly and helped us with moving in. It was the easiest start to a new flat I've had!...
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Was this helpful? Yes
Aug 30,2017
Minithumbup
Emma
By: 'Sarah'
Aug 30,2017
0 people found
this helpful
Emma was friendly and helpful. She dealt with paperwork when some of our flat mates moved out and clearly explained a complicated process! Would recommend....
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Was this helpful? Yes
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
81 2 92 2 0 0 1 0 15 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is £250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for £395+VAT. We charge £200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Callum Callum
8 reviews

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Scott Scott
3 reviews

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Jonathon Jonathon
5 reviews

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Andy Andy
Director
23 reviews

About Andy Andy is a director at Umega Lettings and looks after Sales and Marketing activities while also being involved in all things new business, strategy and finance. Andy wants to make Umega Lettings an ama View full profile
Neil Neil
Director
2 reviews

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Bruce Bruce
Head of Operations
4 reviews

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Steve Steve
Property Manager
25 reviews

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Nikki Nikki
Property Manager
13 reviews

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Amber Amber
Accounts Manager
1 reviews

About Amber Amber joined the Umega accounts team in March 2015 after completing an assistant accountant course. She has a wide range of knowledge in customer service and property finances after working in mortgag View full profile
Tara Tara
Accounts
1 reviews

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Emma Emma
Marketing and Pre-tenancy Manager
26 reviews

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Isla Isla
Marketing and Pre-tenancy Assistant
18 reviews

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David Forsyth David Forsyth
Maintenance Manager
1 reviews

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David Funnell David Funnell
Maintenance
0 reviews

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Jenifer Jenifer
0 reviews

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Chris Chris
2 reviews

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Caitlin Caitlin
Lettings Coordinator
4 reviews

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Emily Emily
Viewings Coordinator
0 reviews

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Danielle Kerr Danielle Kerr
Quartermile Office Manager
0 reviews

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Eden Eden
Lettings Coordinator
4 reviews

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David Hannaford David Hannaford
Property Compliance Technician
0 reviews

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Maciej Maciej
Property Maintenance
0 reviews

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