• Callum
    Callum
  • Scott
    Scott
  • Jonathon
    Jonathon
  • Andy
    Andy
  • Neil
    Neil
  • Bruce
    Bruce
  • Steve
    Steve
  • Nikki
    Nikki
  • Amber
    Amber
  • Tara
    Tara
  • Emma
    Emma
  • Isla
    Isla
  • David Forsyth
    David Forsyth
  • David Funnell
    David Funnell
  • Jenifer
    Jenifer
  • Chris
    Chris
  • Caitlin
    Caitlin
  • Emily
    Emily
  • Danielle Kerr
    Danielle Kerr
  • Eden
    Eden
  • David Hannaford
    David Hannaford
  • Maciej
    Maciej
Umega Lettings are responsible letting agents, leading the way in terms of what a great letting agent is. We aim to deliver outstanding customer service and to innovate within the lettings sector. We are ARLA, Safe Agent & Investors in People accredited and are members of The Property Ombudsman and we understand the importance of excellent customer service and communication so we make sure we employee the best people and take care of them, so that they take care of our customers. We understand t Read full description...

1 Marchmont Crescent
Marchmont,Edinburgh
City of Edinburgh
EH9 1HN
0131 221 0888

 
Nov 16,2017
Minithumbup
Eden
By: 'Molly Teshuva'
Nov 16,2017
0 people found
this helpful
Eden has been extremely helpful in assisting me with our lovely flat! She is very quick to respond and always tries her best to be accommodating. She made signing for our flat an easy and enjoyable process. A great estate agency and lovely employees!...
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Was this helpful? Yes
By: Emma
Nov 17, 2017
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Thank you for the brilliant review, Molly. Eden always does her best to make the moving process as straightforward as possible for our tenants. Thank you! Umega Lettings ...
Nov 16,2017
Minithumbup
Eden
Isla
By: 'April'
Nov 16,2017
0 people found
this helpful
The staff are very responsive and professional. I worked mostly with Eden who was always on time, courteous, knowledgeable, professional, and helpful. She did her best to accomodate me which I really appreciated. I also had a viewing with Isla who also was knowledgeable, helpful, personable and polite. The whole team and office space make a very nice impression and the location is quite convenient for Quartermile and University area searches. I would certainly come back to Eden and this team fo...
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Comment on agent fees
As a tenant I had no fees to pay.
Was this helpful? Yes
By: Emma
Nov 17, 2017
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Hi April, thank you for the fantastic review. Our Quartermile office has a close-knit team who work hard to give this level of service so we'll pass this on to them, particularly Eden and Isla. Thank you, Umega Lettings ...
Nov 16,2017
Minithumbup
Eden
By: 'S.F'
Nov 16,2017
0 people found
this helpful
I was in Hong Kong when I was first got in touch with Eden and Umega. All the communication was done via email and they have been extremely helpful and responsive....
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By: Emma
Nov 17, 2017
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Thank you for the great review! We're proud of the service we offer to our tenants and landlords abroad as well as in the UK. We'll make sure to pass the positive feedback on to Eden. Umega Lettings ...
Nov 16,2017
Minithumbup
Callum
Caitlin
By: 'mary'
Nov 16,2017
0 people found
this helpful
Thank You to Callum and Caitlin for the friendly and helpful advice and service I received from them. Both tried their best to be accommodating with all the questions I had. Would definitely recommend Umega Lettings....
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Was this helpful? Yes
By: Emma
Nov 17, 2017
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Thank you for the review, Mary. Callum and Caitlin are a great time and we're pleased that you found them to be so accommodating! Umega Lettings ...
Nov 07,2017
Minithumbup
By: 'Tim'
Nov 07,2017
0 people found
this helpful
I'm happy with the overall service from Umega Lettings. Had bad experiences with agents in the past and Umega have been much better in dealing with repairs and being contactable. Happy to recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma
Nov 07, 2017
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Thank you for the lovely review, Tim! We're glad to hear that you've been pleased with our service. Thank you, Umega Lettings ...
Nov 07,2017
Minithumbup
By: 'Petronella Kiss'
Nov 07,2017
0 people found
this helpful
Very helpful,friendly,reliable,trustworthy agent Always responds quickly on emails or phone calls Gave accurate and correct information in any questions...
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma
Nov 08, 2017
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Thank you for the review, Petronella. We're so pleased that you consider us a trustworthy agent! Thank you, Umega Lettings ...
Nov 06,2017
Minithumbup
By: 'Elaine & Michael'
Nov 06,2017
0 people found
this helpful
We are returning landlords to Umega Quartermile as we have had very friendly and professional service from Isla and Eden. We would highly recommend Umega....
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Emma
Nov 07, 2017
View all comments (1)
Thank you, Elaine and Michael. Isla and Eden are a great team and we'll make sure that they get your feedback. Thank you, Umega Lettings ...
Nov 02,2017
Minithumbup
By: 'David'
Nov 02,2017
0 people found
this helpful
Really good property and good agent. Have a good renting experience. Eden and Isla is really friendly and helpful, and help us deal with the problems when we are applying the property and after we move in. And the property is brilliant, quiet and clean. I would not hesitate to recommend Umega as a agent to all my friends....
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Comment on agent fees
The fee is reasonable. And the rent fee for me is reasonable.
Was this helpful? Yes
By: Emma
Nov 02, 2017
View all comments (1)
Thank you for the brilliant review, David. We're delighted to hear that you're so happy with our service. Enjoy your new home! Umega Lettings ...
Nov 01,2017
Minithumbup
Nikki
By: 'Louise'
Nov 01,2017
0 people found
this helpful
We are tenants and Nikki was super helpful in resolving a couple of urgent maintenance issues for us. She updated us with the contractor details and timescales for each one the same day as our report. This is really excellent service....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 31,2017
Minithumbup
Caitlin
By: 'Peter'
Oct 31,2017
0 people found
this helpful
This was my first time renting a property through Umega and I was very pleased with the process. They were able to fit me in with a flat viewing on the property in question less than 2 hours after I had first got in contact with the office. Our property and correspondence was mostly dealt with by Caitlin. She was very helpful, friendly and professional throughout, providing updates throughout the process on what we still needed to do and was able to answer all of the questions we had about the...
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Was this helpful? Yes
Oct 24,2017
Minithumbup
Nikki
By: 'R Dewar'
Oct 24,2017
0 people found
this helpful
Umega has looked after my property and let it out on my behalf for coming up to 2 years and are fantastic. The staff that I have communicated with by email and especially the ones face to face have been of great help in explaining and solving any situation that may arise. I would recommend the services that they provide just as they were recommended to me....
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Comment on agent fees
The fees are a reasonable percentage but overall I'm glad they deal with anything and everything quickly and have a shirt turn around time between tennants.
Was this helpful? Yes
Oct 19,2017
Minithumbup
Steve
Caitlin
By: 'RKilgour'
Oct 19,2017
0 people found
this helpful
Steve was brilliant in furnishing and managing the work carried out in the property to make it a perfect flat for prospective tenants and for rental yield. Caitlin was very helpful in sorting the right tenants and keeping me up to date with applications....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2017
Minithumbup
By: 'Dan Boyd'
Oct 14,2017
0 people found
this helpful
I've been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I've not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team. Would 100% recommend Umega Lettings to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 11,2017
Minithumbup
Callum
By: 'Maurice'
Oct 11,2017
0 people found
this helpful
Callum is one of the most ,if not, the most reliable agent i have ever met. Highly responsive, strong client focus and always ready to help. Exceptional service....
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Comment on agent fees
good
Was this helpful? Yes
Oct 04,2017
Minithumbup
Caitlin
By: 'Forth'
Oct 04,2017
0 people found
this helpful
Having read very positive reviews from happy tenants online, I decided to use Umega Lettings as my agent. Neil came to visit our flat, and was very engaging and helpful. We then met Danielle, who came to photograph the property, and gave us some additional useful advice. Finally Caitlin dealt with the actual letting of the property, which so far (fingers crossed - it is very early days) is going fairly smoothly....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 04,2017
Minithumbup
Eden
By: 'Dejan'
Oct 04,2017
0 people found
this helpful
Eden is extremely helpful, responsive, problem solving oriented and proactive while providing his valuable service for benefit of the property and me as the landlord....
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Was this helpful? Yes
Oct 03,2017
Minithumbup
Jonathon
By: 'Lorena'
Oct 03,2017
0 people found
this helpful
I had never worked with an agency before and I had a great experience as a University student. I was helped with the settling in process and Jonathon was prompt to fix everything I asked for as well as answer all my queries. Recommended....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2017
Minithumbup
Andy
Emma
By: 'Adrian Allan'
Sep 28,2017
0 people found
this helpful
Excellent service from Emma and Andy - efficient, friendly and honest. As a landlord, I have been particularly grateful to Umega for shouldering the headaches and stress of dealing with some very tricky tenants. Thank you both....
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Comment on agent fees
Very reasonable and straightforward.
Was this helpful? Yes
Sep 28,2017
Minithumbup
Eden
By: 'Bernt'
Sep 28,2017
0 people found
this helpful
Eden have solved all minor and major problems efficiently, and fixed all paperwork without any hassel for me. Where I did not know the answer, she went out of her way to find it elsewhere....
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Comment on agent fees
Fees seems OK
Was this helpful? Yes
Sep 28,2017
Minithumbup
Isla
Eden
By: 'Toghrul Sadikhli'
Sep 28,2017
0 people found
this helpful
Its been a big pleasure to work with Isla and Eden. Both of them helped me a lot to find a property and both of them were very responsive and willing to help with any concerns :)...
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Was this helpful? Yes
Sep 26,2017
Minithumbup
Caitlin
By: 'Deepak'
Sep 26,2017
0 people found
this helpful
Caitlin is a wonderful agent. She tries to keep both the owner and tenant happy. She was very polite and understanding. I had to cancel my house booking due to some reasons and she was very positive in responding and refunding my full deposit amount. What can i say beyond this. I will definitely recommend Umega Lettings and Caitlin to my friends and associates....
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Comment on agent fees
0 fees was charged. I say that was AWESOME
Was this helpful? Yes
Sep 19,2017
Minithumbup
Callum
By: 'Willie'
Sep 19,2017
0 people found
this helpful
Callum has always been prompt and courteous in his dealings with us. He has gone beyond the call of duty on more than one occasion. Very pleasant and helpful young man....
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Was this helpful? Yes
Sep 14,2017
Minithumbdown
Callum
By: 'Kate'
Sep 14,2017
0 people found
this helpful
Umega have been so easy to deal with. Callum has been great - professional, reliable, personable and helpful. They are responsive to questions and issues we have (which haven't been many) and I would recommend them based on our experience of the last 6 months....
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Was this helpful? Yes
Sep 13,2017
Minithumbup
By: 'Liz'
Sep 13,2017
0 people found
this helpful
This was our first experience of letting a property and I'm really glad that we chose Umega. They made the whole process really easy but were never 'pushy'. They quickly found us lovely tenants who are just about to renew their lease. Throughout the whole process they have been efficient, helpful and very friendly. I have been really impressed and would have no hesitation in recommending Umega to others....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
By: 'Dan Boyd'
Sep 11,2017
0 people found
this helpful
I've been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I've not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2017
Minithumbup
Isla
By: 'John Robertson'
Sep 07,2017
0 people found
this helpful
Isla and the team have been extremely helpful, attentive and professional since I first registered my property with them in 2016. I feel as though I am in good hands, and have comfort that I can all on Umega to support me in effectively executing my duties as a landlord....
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Comment on agent fees
Fees are fair in relation to rental revenue generated.
Was this helpful? Yes
Sep 04,2017
Minithumbup
Eden
By: 'CarolineS'
Sep 04,2017
1 people found
this helpful
Very speedy responsive from Andy Whitmey after getting in touch.This was our first step into renting a property and we had good advice on getting prepared ahead of advertising. Helpful and efficient service and throughout the process. Following advice given flat was let unfurnished within 3 weeks of being purchased. Very impressed so far....
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Comment on agent fees
Explained clearly upfront and seem fair for the service.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Andy
By: 'Peppa'
Aug 31,2017
0 people found
this helpful
I've rented form Umega for the last couple of years, I have found them to be incredibly attentive and very speedy at fixing any issues we had in the properties. It has felt like a breeze renting through Umega, especially compared to other agencies I have used in the past. I haven't come across a member of staff who isn't lovely and bubbly, whether it be on the phone or in person. I will definitely be using (and recommending) Umega for years to come....
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Emma
By: 'HTM'
Aug 31,2017
0 people found
this helpful
I have always found Emma to be polite and efficient. Most importantly she is communicative and always keeps me advised of relevant issues relating to the tenant....
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Comment on agent fees
Too high. I believe 10% is the norm.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Andy
Neil
By: 'Michael B'
Aug 31,2017
1 people found
this helpful
Since moving from Edinburgh a couple of years ago I have left my flat in the capable hand of Umega. As a landlord they really put your mind at rest and take care of your property like it's one of their own. A top class service from incredibly helpful and personable team. Their knowledge, responsiveness and reliability is second to none....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • EH1
  • Edinburgh
  • EH2
  • EH3
  • EH4
  • EH12
  • EH6
  • EH11
  • EH8
  • EH9
  • EH10

ARLA SAL TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
82 2 98 2 0 0 1 0 15 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our fee structure is simple; Our full management service is 10%+VAT and our marketing fee is £250+VAT marketing fee (we do not take this fee until a tenant successfully moves into a property). Our 'Let Only service is available for £395+VAT. We charge £200+VAT for handling the HMO application process.
Last updated at 1:56 PM 22/04/2016 by allAgents

Complaints Procedure

Umega Lettings aim to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 1:56 PM 22/04/2016 by allAgents
Callum Callum
9 reviews

About Callum No description set View full profile
Scott Scott
3 reviews

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Jonathon Jonathon
5 reviews

About Jonathon No description set View full profile
Andy Andy
Director
23 reviews

About Andy Andy is a director at Umega Lettings and looks after Sales and Marketing activities while also being involved in all things new business, strategy and finance. Andy wants to make Umega Lettings an ama View full profile
Neil Neil
Director
2 reviews

About Neil No description set View full profile
Bruce Bruce
Head of Operations
4 reviews

About Bruce No description set View full profile
Steve Steve
Property Manager
24 reviews

About Steve No description set View full profile
Nikki Nikki
Property Manager
15 reviews

About Nikki No description set View full profile
Amber Amber
Accounts Manager
1 reviews

About Amber Amber joined the Umega accounts team in March 2015 after completing an assistant accountant course. She has a wide range of knowledge in customer service and property finances after working in mortgag View full profile
Tara Tara
Accounts
1 reviews

About Tara No description set View full profile
Emma Emma
Marketing and Pre-tenancy Manager
22 reviews

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Isla Isla
Marketing and Pre-tenancy Assistant
19 reviews

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David Forsyth David Forsyth
Maintenance Manager
1 reviews

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David Funnell David Funnell
Maintenance
0 reviews

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Jenifer Jenifer
0 reviews

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Chris Chris
2 reviews

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Caitlin Caitlin
Lettings Coordinator
6 reviews

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Emily Emily
Viewings Coordinator
0 reviews

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Danielle Kerr Danielle Kerr
Quartermile Office Manager
0 reviews

About Danielle No description set View full profile
Eden Eden
Lettings Coordinator
7 reviews

About Eden No description set View full profile
David Hannaford David Hannaford
Property Compliance Technician
0 reviews

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Maciej Maciej
Property Maintenance
0 reviews

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