82% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
95% lettings fee satisfaction
Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show ...
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Umega lettings and estate agents is one of Edinburgh's fastest growing agencies with one of the highest Google scores for any agent in the UK.
We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.
Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20
We deliver a much better way to rent or sell your home and we are really proud of our service and the care we show to our landlords, tenants, sellers, buyers and, of course, our team.
Best Estate Agents Guide Exceptional Rating (top 5% in the UK)
Negotiator Awards Scottish Agency of the year 2021
Negotiator Awards UK letting agent of the year 2021
Scottish Home Awards Letting Team of the Year 2018/19/20
Andy
(27)
Steve
(25)
Isla
(25)
Nikki
(23)
Simon
(10)
Erin
(5)
Rebecca
(3)
Neil
(2)
Kim
(2)
William
(2)
Emma
(1)
Maciej
(1)
Caroline
(1)
Ben
(1)
Tara
(1)
David
(1)
David
(0)
Danielle
(0)
Nasim
(0)
Natasha
(0)
Rebecca
(0)
Flora
(0)
Gemma
(0)
Sarah
(0)
Abi
(0)
Georgia
(0)
Robert
(0)
Claire
(0)
Lucy
(0)
Shona
(0)
Gasper
(0)
Derek
(0)
Latest Reviews
View all Reviews 317
22nd Jul 2022
reviewed by 'Lucy'
20th May 2022
reviewed by 'Andrew Brown'
26th Feb 2022
reviewed by 'Martyna'
14th Dec 2020
reviewed by 'Sandra'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 100% | £140,000 | £270,000 |
| Lettings | 89% | 95% | £390 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 119 | 3 | 170 | 7 | 0 | 0 | 1 | 0 | 16 | 1 |
Areas covered
- EH3
- Edinburgh
- EH7
- Lothians
- EH1
- EH8
- EH4
- EH9
- EH5
- EH10
- EH6
- EH11
Address
10 Lister Square
Edinburgh
City of Edinburgh
EH3 9GL
0131 221 0888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jun 20,2018
Jun 20,2018
0
people found
this helpful
this helpful
I could not be happier with the service Umega have provided me with. I was so worried that the process of letting out my flat would be stressful and complicated but between Mohammad and Emily, it's been so straightforward and clear from the start. Both ...
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Comment on agent fees
Good - reasonable monthly fee and no hidden fees.
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Jun 04,2018
Jun 04,2018
0
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Originally, I thought that umega were great. We signed on with lots of assistance and help from Caitlin. But once the contract was signed and we were re-*assigned as our main liaison, our problems began. As a representative of the agency, I can confidently ...
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Jun 06, 2018
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(1)
Hello,
So sorry to hear how one of our property managers made you feel.
I emailed you separate to this to message asking for more information and to open a dialogue in an effort to understand this complaint better. I would like to discuss this you so will give you a call.
Kind Regards
Bruce Rothwell ...
May 29,2018
May 29,2018
0
people found
this helpful
this helpful
It was my first time using an agency to look for a flat in Edinburgh. Umega were extremely helpful, welcoming and patient, especially Emily, who was understanding about particular circumstances and did her best to help me and my partner secure the flat we fell ...
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May 21,2018
May 21,2018
0
people found
this helpful
this helpful
Eden is very friendly, helpful and very patient, she viewed with me more than 10 properties in less than two weeks! she helped me to choose the right flat by always giving me some suggestions and comments.
Isla is my property manager. Any issues I had ...
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Comment on agent fees
Good
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Yes
May 10,2018
May 10,2018
0
people found
this helpful
this helpful
Eden Ritchie was very helpful and very cooperative with me. She showed me more than 5 properties within couple of days. She was always active with me and tries to find me a suitable property to live given my conditions. She even suggested properties that I ...
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May 09,2018
May 09,2018
0
people found
this helpful
this helpful
I can be a bit of a worrier and especially since this is mine and my partner's first move! Emily was endlessly patient and helpful and answered all of my questions- big or small- and had made the process of moving smooth and exciting
she ...
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Comment on agent fees
good
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May 05,2018
May 05,2018
0
people found
this helpful
this helpful
Emily was the embodiment of professionalism & efficiency itself. From kick off she was on the ball, knew her onions back to front and presented the properties I viewed with genuine zeal and interest in what I was personally seeking. I felt listened to and considered. ...
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Comment on agent fees
I can’t comment as am unaware of the fees.
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May 03,2018
May 03,2018
0
people found
this helpful
this helpful
My brother and I own a flat in Edinburgh, but do not live in Edinburgh. Our tenants moved out and the flat needed to be re-leased and refurbished. Emily identified a suitable replacement tenant and timing for the refurbishment became quite tight. But due to ...
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Comment on agent fees
Good
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Yes
Apr 30,2018
Apr 30,2018
0
people found
this helpful
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We are wary of letting agents, having had a dire experience with Digs in Bristol. However, Umega have been pleasant, helpful, and effective at every point, both in arranging our let, and in dealing with plumbing and other issues with the place we are renting. ...
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Comment on agent fees
As tenants, we did not pay any, which is excellent value!
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Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
Caitlin provided excellent advice and guidance when looking to market and renting my property. Quick response time to any questions I had....
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Comment on agent fees
Good
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Yes
Apr 09,2018
Apr 09,2018
0
people found
this helpful
this helpful
Ive had pleaseure meet Caitlin and Emilly , great customers service , both are very hyelpful and whole proccess was easy , Ive avoid all stress by the two amazing girls ! Reccomended for everyone...
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Comment on agent fees
veru good !
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Apr 09,2018
Apr 09,2018
0
people found
this helpful
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Umega are easy to work with, no stressful delays. Emily, in particular, was always friendly and cheerful while staying completely professional and efficient. It was a pleasure finding a flat with her expert help. Thank you, Emily!...
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Apr 09,2018
Apr 09,2018
0
people found
this helpful
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Umega are easy to work with, no stressful delays. Emily, in particular, was always friendly and cheerful while staying completely professional and efficient. It was a pleasure finding a flat with her expert help. Thank you, Emily!...
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Apr 06,2018
Apr 06,2018
0
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I have always been satisfied with Umega during my tenancy. The staff would always be helpful and cooperative, especially in maintenance issues. Definitely recommendable....
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Comment on agent fees
As a tenant, I did not have to pay fees.
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Apr 03,2018
Apr 03,2018
0
people found
this helpful
this helpful
Emily saved the day when it came to finding a 5 bed student flat. She was incredibly helpful and friendly on the phone, totally different experience to most letting agents I had been in contact with! We have had a rollercoaster ride trying to find a ...
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Mar 28,2018
Mar 28,2018
0
people found
this helpful
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Caitlin played a big part in our choice. We were impressed that she was able (and nice enough to) to accommodate two separate viewings and meet our weird scheduling needs, and was super fast in getting everything arranged once we decided on the flat she ...
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Comment on agent fees
/
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Mar 28,2018
Mar 28,2018
0
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Great service received for any issue of the flat. Correspondence, as well as flat maintenance requests, were always managed as soon as possible....
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Mar 27,2018
Mar 27,2018
0
people found
this helpful
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Umega lettings is one of the easiest and professional lettings agents I have ever dealt with. The application and the move in process was so streamlined and I was fortunate enough to deal with Caitlin through this transition.
Caitlin answered all my questions and helped ...
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Comment on agent fees
Reasonable
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Mar 24,2018
Mar 24,2018
0
people found
this helpful
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I am grateful for all the expert assistance given by Emily.
She is enthusiastic, knowledgeable, professional.
A delight to deal with on each occasion.
Thank You....
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Mar 23,2018
Mar 23,2018
0
people found
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The moving in procedure was very smooth and easy. We had all the documentation set up for us and the agency even changed some of the details to suit our needs better. Emily was very helpful and easy to reach and we were taken good ...
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Mar 23,2018
Mar 23,2018
0
people found
this helpful
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Caitlin viewed 2Kimmerghame Place with me in February.She was very efficient ,friendly any very helpful ,she answered my questions and kept me up to date with the letting process .I would not hesitate to approach her again with any questions or queries I may ...
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Mar 23,2018
Mar 23,2018
0
people found
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Great service from Emily - professional and prompt with her replies to any queries. Would highly recommend to anyone looking to rent in Edinburgh....
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Comment on agent fees
There were no fees.
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Yes
Mar 22,2018
Mar 22,2018
0
people found
this helpful
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Eden is very friendly and helpful, she always gives me some suggestions and comments. She is very willing to do as much as she can....
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Mar 22,2018
Mar 22,2018
0
people found
this helpful
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Very fast response and very good agent!We recomend to have business with Caitlin!She helped with all details and was very patient with us!...
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Comment on agent fees
Good
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Yes
Mar 22,2018
Mar 22,2018
0
people found
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Caitlin was very professional, following up quickly from original contact, through the viewing and application process - all completed with speed and efficiency....
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“Caitlin was friendly, helpful, patient person and has good listening skills and a faster response...”
Mar 21,2018
Mar 21,2018
0
people found
this helpful
this helpful
outstandind customer service and people who work there are very friendly. I would recommend it strongly to anyone looking for rent....
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Comment on agent fees
Good
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Yes
Mar 21,2018
Mar 21,2018
0
people found
this helpful
this helpful
Umega Lettings is by far the best and easiest letting agents I have ever encountered. It is a breath of fresh air to experience such an easy and quick process in Edinburgh, which is usually near impossible to find a home in. I am very ...
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Mar 20,2018
Mar 20,2018
0
people found
this helpful
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Caitlin has been great at answering emails and being generally really helpful. Very pleased with Umega's devices so far....
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Comment on agent fees
Good
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Yes
Mar 07,2018
Mar 07,2018
0
people found
this helpful
this helpful
Great flat, great agency and great landlord.
Any issues were very promptly addressed, and no unexpected problems.
Similarly, didn't have any concerns with attempts to levy odd fees - all good and honest business.
I believe this was my best letting experience so far....
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Mar 07,2018
Mar 07,2018
0
people found
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Great and fair service. Very prompt, friendly replies to all emails. Didn't charge a holding fee, as the decision is just landlord's.
Reference checking was fast and didn't really hold up the process at all....
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Comment on agent fees
Good
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Andy
(27)
Steve
(25)
Isla
(25)
Nikki Moore
(23)
Simon
Erin
Rebecca
(3)
Neil
(2)
Maciej
(1)
Caroline
Tara Myburgh
(1)
David
(1)
David
(0)
Danielle
(0)
Nasim
Natasha
Rebecca Holden
(0)
Flora Bruce
(0)
Gemma
(0)
Sarah Strachen
(0)
Abi
(0)
Georgia Oritsemeyiwa
(0)
Robert Gardiner
(0)
Claire Smith
(0)
Lucy
Shona John
(0)
Gasper Garcia
(0)
Derek Rout
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Umega Lettings and Estate Agents aims to deliver an outstanding service to both landlords and tenants and we adhere to high professional standards, acting with integrity at all times. However, if you have a complaint this should be made, in writing to your property manager. If the matter is not brought to a satisfactory conclusion with 5 working days a formal complaint can be made, in writing, to our Head of Office who will investigate the issue and respond within 5 working days. If a customer is still not satisfied they are encouraged to contact either the Association of Residential Letting Agents (ARLA) the National Association of Estate Agents (NAEA) and The Property Ombudsman who may investigate the complaint on our customer's behalf.
Last updated at 4:52 PM 22/02/2022 by Andy Whitmey
Best Letting Agent in EH3 
