Properties Glasgow - Infiniti Properties
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    Alasdair Bain
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    Jackie Smith
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    Emma Aitken
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    Sarah Mulhern
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    Sarah Mulhearn
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    Kim Middleton
Trinity Factors and your rental property: an introduction

Established in 1976, Trinity Factors is a privately owned family business now in its third generation. We have grown steadily through our e
Read full description...Trinity Factors and your rental property: an introduction

Established in 1976, Trinity Factors is a privately owned family business now in its third generation. We have grown steadily through our ethos of excellence in customer service. We are now generally regarded as being one of ScotlandÒ€ℒs leading firms of property managers.
 
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Jun 21,2017
Minithumbup
Emma Aitken
By:
Jun 21,2017
0 people found
this helpful
Emma was very helpful, pleasant, and professional. She answered all of our questions quickly and thoroughly, and she was quick to respond to our emails, either by email or phone. We have had no issues with the flat that we've rented so far, but have no doubt that if any do arise, Emma will assist as quickly and efficiently as possible....
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Jun 20,2017
Minithumbup
Sarah Mulhern
By:
Jun 20,2017
0 people found
this helpful
I rented throughTrinity for just over a year, great agency to rent through. No issues or problems with them at all, I would happily rent through them again in the future. They were very quick when I reported any repairs & they always kept me up-to-date with what was happening. When it came to moving out they were very helpful & made the moving out process very quick & easy. Sarah was great, very professional & kept in contact with my constantly. I highly recommend the agency to a...
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Jun 15,2017
Minithumbup
Sarah Mulhern
By:
Jun 15,2017
0 people found
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Hi, I had my garage broken in to while away on holiday. This was distressing as i thought my motorcycle was stolen. Sarah and her maintenance team got the matter resolved quickly with no fuss or hassle and my garage was secured the next day with a new garage defender. Much appreciated....
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Comment on agent fees
not applicable
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Jun 07,2017
Minithumbup
By:
Jun 07,2017
0 people found
this helpful
The Trinity Lettings Team was always very responsive and professional. Work was carried out rapidly and efficiently. They were very transparent, with a detailed monthly summary of all costs provided. Thorough inspections were performed at regular intervals, and when I spoke to tenants they said that they were also happy with Trinity. I recommend them....
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Comment on agent fees
Fees were very reasonable, slightly less than my previous terrible agency and far superior service.
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Jun 06,2017
Minithumbup
Jackie Smith
By:
Jun 06,2017
0 people found
this helpful
I have been using Trinity on and off since 2007, when I needed to rent my home/ flat for a few years. Jackie was present at the time, she give me clear guidelines and was very supportive in how to take the process forward. She was very reassuring and give excellent advice in how to prepare my flat for rent. What was good to leave and what was best to remove. Once the tenant is in, the team keep regular checks on the property, they communicate on a regular basis, if there any issues . Mont...
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Comment on agent fees
I have no method of comparing the fees , as I have only ever used Trinity, and I guess the fees are fair.
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Apr 26,2017
Minithumbup
Emma Aitken
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Apr 26,2017
0 people found
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We have recently moved in to a rented flat with trinity factors and we're delighted with the service we have received! Emma has been friendly, professional and very attentive. The staff are very approachable and keen to help in any way necessary. Everyone in the office was welcoming and things have been dealt with incredibly quickly. Before moving into the property, Emma sent us electronic copies of all the paperwork, including an example lease. Everything was explained clearly but she gave us ...
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Apr 20,2017
Minithumbup
Sarah Mulhearn
By:
Apr 20,2017
1 people found
this helpful
Me and my son are very happy with the services that have been offered to us. All of our needs and question have been answered professionaly, with care and kindness. We are extremelly satisfied with everything that has been offered and how problems have been handled....
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Apr 18,2017
Minithumbup
Emma Aitken
By:
Apr 18,2017
0 people found
this helpful
Emma Aitken was very helpful and professional when arranging a lease on behalf of mother. All of our questions were answered quickly, and clearly. Emma was especially helpful by visiting my mother in her home to sign the lease, as she would have found it very difficult to visit the office. I was very pleased with this level of service to an elderly client....
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Apr 18,2017
Minithumbup
Kim Middleton
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Apr 18,2017
0 people found
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Since taking over management of my property, Kim Middleton has taken the first positive action on a problem with ingress of water from the window of the flat above, something the factor has failed to do for over two years. She is a delight to deal with and, best of all, she does exactly what she promises, something which was not invariably the case in the past. I can't praise her efforts on my behalf too strongly and I would have no hesitation in recommending her and Trinity Factors to anyone se...
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Comment on agent fees
I believe I am charged a standard letting fee, which now offers excellent value - not always the case in the past.
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Apr 04,2017
Minithumbup
Sarah Mulhern
By:
Apr 04,2017
0 people found
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Sarah Mulhern has acted as manager for the letting of my property and has been efficient, pleasant and quick to respond on all aspects of the letting process. I have confidence that issues will be dealt with quickly and effectively....
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Comment on agent fees
Very competitive - compared favourably with other agents
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Mar 29,2017
Minithumbup
Jackie Smith
By:
Mar 29,2017
0 people found
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Jackie Smith and Trinity Factors provided a great service before, throughout and after my tenancy. Friendly, professional, personal. Thank you Jackie and Trinity Factors...
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Comment on agent fees
Good
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Mar 23,2017
Minithumbup
Sarah Mulhearn
By:
Mar 23,2017
0 people found
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Hello, just a quick email to say what a pleasure it has been to work with Trinity Factors of Bruntsfield and, more specifically, Leasing Agent Sarah Mulhearn when it came to renting our property. Letting agents get a bad rap all to often these days, and I can truly recommend Sarah and Trinity Factors for their efficiency, attention-to-detail and professionalism across every aspect of the rental process. I would highly recommend them anytime!...
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Mar 13,2017
Minithumbup
Emma Aitken
By:
Mar 13,2017
0 people found
this helpful
Emma has been brilliant. Very helpful, friendly and professional. Would highly recommend Trinity Factors. They have been very responsive to any issues....
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Comment on agent fees
Fees are in line with all agents.
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Mar 01,2017
Minithumbup
Emma Aitken
By:
Mar 01,2017
0 people found
this helpful
Emma since beginning was very kind and helpful. All moving process thanks to her wasn't to stressful. Very recommended!...
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Comment on agent fees
Good
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Feb 24,2017
Minithumbdown
Sarah Mulhern
Emma Aitken
By:
Feb 24,2017
1 people found
this helpful
Trinity Factors is a very unprofessional agency. I went for a viewing and applied for a flat. As I said that I could pay 6 months' rent in advance (I am foreigner and don't have a guarantor), they called me immediately and asked me to pay 375 pounds to secure the property. The staff has always been rude and used in the email verbs like 'MUST BE PAID' to make you feel as a beggar who has to deserve the property. Section 82 of the Rent (Scotland) Act 1984 (as amended by section 32 of the Private R...
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Comment on agent fees
nc
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Feb 21,2017
Minithumbup
Jackie Smith
By:
Feb 21,2017
0 people found
this helpful
I have enjoyed living in the property, it is well maintained and presented and I have had no major problems. I have had a positive experience with Trinity Factors, they have been really accommodating and helpful and I have always had quick responses to my questions/queries/complaints. Jackie Smith in particular has been extremely helpful, friendly, quick to respond, efficient and extremely organised. Jackie and other members of staff have made my experience in renting with Trinity Factors an ext...
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Comment on agent fees
As usual, no comments
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
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Since the spring of 2013 Trinity Factors have been engaged in relation to the Provision of Factoring Services to the Wester Rubislaw Development in Morningside. Wester is a small complex - 7 apartments in all. Their services since engagement have been provided in a professional and prompt manner due in no small measure to the excellent cooperation form their designated Property Manager - Callum Seale.Given our experience to date I would have no hesitation in recommending them to you. George Con...
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Comment on agent fees
Very Reasonable
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Jan 24,2017
Minithumbup
Alasdair Bain
By:
Jan 24,2017
1 people found
this helpful
Found Trinity to be very helpful during my time with them and dealt with everything very quickly and efficiently. Would recommend them....
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
I rented a property with Trinity for over 1 year and I found them exceptionally helpful. I'd definitely recommend them to friends and family. Every time I had to ring up with a question or maintenance issue the staff that I spoke to were really friendly and helpful - especially Alasdair, who was very professional in helping us deal with an issue with our neighbours. Furthermore, the few standard maintenance issues we had were dealt with quickly and with no bother at all. Really great letting com...
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Comment on agent fees
Not applicable.
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Nov 03,2016
Minithumbdown
By:
Nov 03,2016
1 people found
this helpful
Not impressed so far. Letting my property with Trinity has been a disappointment. Very little communication and issues are not resolved despite repeatedly asking. Fees for a minor repair were extortionate. Trying to whack on extra fees for out of hours cover etc....
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Comment on agent fees
Average 10% plus vat in top
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Aug 31,2016
Minithumbup
Alasdair Bain
Jackie Smith
By:
Aug 31,2016
0 people found
this helpful
Have been a client for nine years, working with Ally and Jackie on the letting and management of my property in Edinburgh. I have found them & the other team members I deal with, to be friendly, helpful and efficient....
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Comment on agent fees
Reasonable
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
1 people found
this helpful
Excellent, polite, and prompt service. We get all the information with need without being contacted for things we don't. Their odd-job folk are good quality and good value, so we know we can automatically leave it up to them. Takes all the stress out of letting....
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Apr 22,2016
Minithumbup
Alasdair Bain
By:
Apr 22,2016
4 people found
this helpful
We are delighted with the high level of professional service and response that Ally Bain and the team at Trinity Factors in Bruntsfield provide. I managed our rental flat in Stockbridge for many years renting it out to people I know - despite this, like many landlords, I could write a book on the weird and wonderful experiences that occurred. I had met Ally when he was with another business years ago and at that time a friend needed a place so didn't pursue. When she left I 'tracked' him down...
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Comment on agent fees
Fair fees for service provided.
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Mar 07,2016
Minithumbdown
By:
Mar 07,2016
7 people found
this helpful
Summary: Attempted to unjustly deduct money from my deposit. I won in adjudication being awarded approximately 80% of the dispute amount. My advice is AVOID this Agent. Incompetent and unprofessional. See more details below: Trinity Factors initially impressed me with the speed and helpful way in which they set up my tenancy. However this attitude soon changed shortly after moving into the property. The day I moved in the place was dirty and it had not been cleaned as promised. There were mar...
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Comment on agent fees
N/A
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Mar 10,2015
Minithumbup
Jackie Smith
By:
Mar 10,2015
3 people found
this helpful
Nothing but praise from initial phone contact to viewing the three properties on the day. Jackie was great and always joyous on the phone not to mention very helpful as I waded through this unknown territory of flat rental. They called back when they said they would and guided and helped me with answers to my questions. Jonathan was great and knew two of the properties well. The one he hadn't visited before, he had all the information for and was able to give more info to my questions by cal...
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By: Alasdair Seale, Trinity FGactors
Jan 18, 2016
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Thank you very much. Very pleased that my staff have been so helpful and supportive. ...
Jan 06,2015
Minithumbup
By:
Jan 06,2015
2 people found
this helpful
I have been using Trinity Factors on and off, since 2007. Although some of the staff have moved over the years, they have continued to be extremely thoughtful and supportive in their management of my property. They provided good photographs of the property, and advertised it quickly. They communicated well with me in regard to any issues, using e-mail, or calling. Unfortunately it was my own e-mail that let me down. Also in the first instance, I have looked after my property, taking care w...
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By: Alasdair Seale, Trinity Factors
Jan 18, 2016
View all comments (1)
Thank you very much for leaving a great review and I'm delighted that you are happy with the service we provide. Over 9 years it's inevitable that we have staff changes; but our Head of Lettings was with us a long time ago as a Lettings Negotiator. So it's nice to know our staff think well of us too. ...
Nov 12,2014
Minithumbup
By:
Nov 12,2014
0 people found
this helpful
We were very pleased with the service from Trinity Factors. I dealt with them on behalf of my son who had to move abroad and needed to rent out his flat while he is away. They gave good advice about what things needed to be done to the flat before renting and also what to leave in the flat or to remove. Within a few days of the flat being advertised they had found tenants and sent us details. The flat has only been rented for a few months but so far we have been very happy with Trinity Facto...
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Sep 30,2014
Minithumbdown
By:
Sep 30,2014
2 people found
this helpful
Dealing with them was a nightmare from the beginning until the end of our tenancy. Long story short, we were close to sue them after few incidents. At the end they made as difficult as possible for us to get the deposit back. Luckily money now is kept by a Safe Deposit Scheme that helped us get it back. If you have any choice - go somewhere else or make sure you keep evidence of any correspondence with them, just in case!...
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By: Ally Bain
Nov 05, 2014
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The law in Scotland requires us to place your rental deposit with an independent Government approved deposit scheme. The deposit is held by the independent deposit scheme for the duration of your tenancy in order to protect the interests of both tenant and landlord. The scheme is completely independent and will look at the evidence submitted by both parties should there be a dispute about deductions from a tenant deposit. In reference to your deposit; the independent adjudicator investigated the ...
Jul 11,2014
Minithumbup
Alasdair Bain
By:
Jul 11,2014
1 people found
this helpful
I have recently become a landlady and was unsure of the process. Ally Bain and his team were all very willing to help guide me through the process. There was not a moment when I felt that I was being a burden with all of my questions. My Property was put on the market and within a week I had a tenant. I could not have asked for a better service and am very pleased I placed my property with Trinity Factors...
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Office 1
209 Bruntsfield Place, Edinburgh EH10 4DH
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Office 2
1 South Mount Street, Aberdeen AB25 2TN
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