Trinity Factors and your rental property: an introduction

Established in 1976, Trinity Factors is a privately owned family business now in its third generation. We have grown steadily through our e
Read full description...Trinity Factors and your rental property: an introduction

Established in 1976, Trinity Factors is a privately owned family business now in its third generation. We have grown steadily through our ethos of excellence in customer service. We are now generally regarded as being one of Scotland’s leading firms of property managers.
Trinity Factors



Properties for Sale
Properties to Rent

“Very positive experience - highly recommended...”

Mar 01,2019
Minithumbup
By: 'Francesca'
Mar 01,2019
0 people found
this helpful
Very pleased to be able to recommend Trinity Factors without hesitation for both property management and insurance. They've been faultlessly efficient in dealing with a range of queries and challenges, whilst remaining on the front foot in pushing forward the well-being of the development. I'd ...
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Comment on agent fees
I can't comment on factoring fees as I don't have a benchmark but insurance fees are extremely competitive.
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By: Aladair
Mar 03, 2019
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Hello Francesca. Many thanks for leaving this great review. 'Faultlessly efficient.' What a delightful phrase. Thank you. Alasdair ...

“Queen's Quay...”

Feb 13,2019
Minithumbup
By: 'william'
Feb 13,2019
0 people found
this helpful
Margaret brings a great deal of professionalism to the many and varied tasks involved in factoring a property such as Queen's Quay with over a hundred apartments in the complex with a mix of owners and tenants which provides its own challenges. Thanks for being ...
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Comment on agent fees
reasonable considering the work involved
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By: Alasdair Seale
Feb 25, 2019
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Hello William, I'm really pleased you are so happy with Margaret's work as property manager at Queens Quay and that you feel she's on top of the issues. You taking the time to leave this review is much appreciated - thank you. ...

“Anthony was fantastic, a tour-de-fource!...”

Jan 23,2019
Minithumbup
By: 'Anonymous'
Jan 23,2019
1 people found
this helpful
Anthony, was a force of nature in addressing the concern I contacted him with, in a rapid timeframe. He kept in contact with me at all the relevant point to keep me up to date, and make me feel like a valued customer throughout our ...
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By: Alasdair Seale
Feb 25, 2019
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Many thanks for commenting so positively on Anthony's work at your property. It's always nice when our Clients are fulsome in their praise as well as public. I'll make sure he's told about this. Thank you again. ...

“Feedback on Trinity Factors...”

Jan 21,2019
Minithumbup
By: 'Alison Baverstock'
Jan 21,2019
0 people found
this helpful
We are an Army family and over the years have had experience of several letting agents for our home. Trinity Factors has been the standout experience. They are careful with our property, very consultative, keen to both secure and offer value for money - and ...
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Comment on agent fees
Fine
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By: Alasdair
Jan 22, 2019
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Thanks very much for leaving this review. We're proud of the standard of service we deliver and are delighted that you are so pleased. ...

“Poor Factory Service...”

Jan 19,2019
Minithumbdown
By: 'Broadhaven residents'
Jan 19,2019
0 people found
this helpful
Fifteen months ago our then factor, without our knowledge, permission or approval, sold us overnight to Trinity Factoring Services (TFS) . The sell on included handing over our balance of about £7000 to a firm of which we had absolutely no knowledge. Our first meeting with our ...
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Comment on agent fees
Contrary to agreement at handover after 8 months factoring fees increased by 50%
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By: Alasdair Seale
Feb 25, 2019
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Hello Mr McVicar and the owners at Broadhaven, I'm sorry this has taken rather longer than I expected to investigate - we were doing a lot more work for you than the review suggests. It's common for businesses to be sold without the clients being advised in advance and yes, your previous factor carefully and properly entrusted us with your funds which in turn we have passed on to your new factors; a significantly larger sum in fact. With the owners not knowing how this sum had been amassed, w ...

“first impression of a new owner...”

Jan 16,2019
Minithumbup
By: 'Maggie'
Jan 16,2019
0 people found
this helpful
Personal welcome when recently moved in. Really prompt and friendly answer to queries. Sorted out quries about parking and secure entry system efficiently. Really good service Thank you...
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Comment on agent fees
Good
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“I write to say how pleased I am with the work of Trinity Factors, always efficient, knowledgeable and pleasant....”

Jan 15,2019
Minithumbup
By: 'Gregor Robertson'
Jan 15,2019
0 people found
this helpful
May I take this opportunity to say how pleased I have been with the Association Saltoun Hall has had with Trinity Factors. Your service has been consistently efficient, knowledgeable and pleasant, and in particular that offered by Ms. Dunlop. I write as just one of ...
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Comment on agent fees
Your feed have always been very good value for money.
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By: Alasdair Seale
Jan 15, 2019
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Good day Gregor. Many thanks for posting this review of Nikkie and Trinity's work over the years at Saltoun Hall. It's appreciated. ...

“Factor Service at Websters Land...”

Jan 03,2019
Minithumbup
By: 'Viv at Websters Land'
Jan 03,2019
0 people found
this helpful
I own a small flat in the Websters Land complex in Edinburgh. Just before this Christmas, while I was away, my downstairs neighbour informed me that water was leaking into his flat. We established that it was not coming from my flat but from one ...
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Comment on agent fees
Fine
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“Customer Service...”

Oct 17,2018
Minithumbup
By: 'Paul Gowans'
Oct 17,2018
2 people found
this helpful
I'd like to place on record the exceptional service and help I have received ,most recently but overall ,from Sarah. Nothing is too much trouble and is always looking to find a resolution fro myself ( landlord) and most importantly the tenant ....
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Comment on agent fees
Exceptional vfm from my perspective as a landlord who is often out of the country and unable to be directly hands on in resolving issues that may arise for the tenant(s)
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By: Alasdair Seale
Oct 18, 2018
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Many thanks for this great review. Delighted you are so pleased with our service. Sarah appreciates your kind comments. ...

“Excellent service...”

Jul 14,2018
Minithumbup
By: 'Jagdeep'
Jul 14,2018
1 people found
this helpful
Had a good experience with Trinity Factors in general but Sarah Mulhern from their Morningside branch was just exceptional! She was very prompt with her responses and genuinely happy to help with a whole range of requests before, during and after our moving in to ...
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“Overall a pleasant experience...”

Jun 13,2018
Minithumbup
By: 'Tabi Gudgeon'
Jun 13,2018
1 people found
this helpful
The experience has be overall pleasant with them always keeping in touch and ready to answer any questions we have to ask....
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Comment on agent fees
all fees are reasonable and your giving enough time and warning in advance to prepare for it.
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“Experience with Flat Booking with Trinity Factors...”

May 09,2018
Minithumbup
By: 'IMS'
May 09,2018
2 people found
this helpful
I have had the pleasure of renting my first flat with Trinity Factors and they have done a tremendous job in helping me with the application process, lease signing, and all the way upto the end of my contract they have assisted us in any ...
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“Friendly and helpful...”

May 02,2018
Minithumbup
By: 'Sara'
May 02,2018
2 people found
this helpful
So far the experience with trinity factors has been pleasant. Emma is very fast, informative and friendly in her responses. We secured the flat and even after this they are still willing to give us another viewing, which is entirely in our benefit and much ...
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“Fair fees and excellent services...”

Apr 04,2018
Minithumbup
By: 'Frank'
Apr 04,2018
1 people found
this helpful
I've been a tenant on one of the properties managed by Trinity for more than 2 years and my experience has been really positive. They are excellent professional, always available to answer any question. Their repair team is precise and quick and every fault is taken ...
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Comment on agent fees
Fair.
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“Efficient friendly plumbers!...”

Mar 15,2018
Minithumbup
By: 'Positive Pete'
Mar 15,2018
1 people found
this helpful
Two different plumbing jobs were identified two days ago - one to do with a wobbly WC and the other a maintenance visit. The first visit was arranged really quickly and the plumber turned up later that day. Professional, friendly and able to fix the ...
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Comment on agent fees
I'm a tenant so have no view or information on the Agent's fees.
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By: Alasdair
Mar 15, 2018
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Hello Pete. I'm delighted that another job has been completed quickly and well - exceeding our customer's expectations. Thanks for leaving this great review. ...

“I'm happy with the service so far. Our assigned letting ......”

Feb 18,2018
Minithumbup
By: 'Paul'
Feb 18,2018
2 people found
this helpful
I'm happy with the service so far. Our assigned letting agent, Emma, has been friendly and helpful. The property is very nice and well kept, and the majority of repairs and requests have been dealt with in a timely manner. I would use Trinity Factors ...
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By: Alasdair
Feb 19, 2018
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Hello Paul and thanks for leaving this positive review. It's always nice to be praised. ...

“I had a pleasure of dealing with Sarah, I can't ......”

Dec 19,2017
Minithumbup
By: 'Rita'
Dec 19,2017
4 people found
this helpful
I had a pleasure of dealing with Sarah, I can't say enough good things about her. She is knowledgeable, approachable, personable, endlessly patient, she made our move very easy. She is the best...
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By: Trinity Factors
Jan 04, 2018
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Many thanks for leaving such a great review after a very positive experience. Delighted that Sarah made your move so comfortable. ...

“Trinity Factors correctly provided us with all the information about ......”

Dec 08,2017
Minithumbup
By: 'Francisco J. Sanchez'
Dec 08,2017
2 people found
this helpful
Trinity Factors correctly provided us with all the information about our rental flat, as well as the visit to it before renting it. They were very professional at all times and helped us with the preparation of documentation and requirements for the rental. The house ...
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Comment on agent fees
We thought it was a fair price and conditions.
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By: Trinity Factors
Jan 04, 2018
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Many thanks for leaving us this great review Francisco. We're glad you are enjoying staying at West Ferryfield and hope you stay with us for a long time. ...

“I had a short term lease with Trinity factors and ......”

Dec 05,2017
Minithumbup
By: 'Maria Pena Vela'
Dec 05,2017
3 people found
this helpful
I had a short term lease with Trinity factors and they were really helpful, comprehensive and responsive from the beggining to the end of the tenancy. Just once there was an inconvenient with the emergency service, but first thing the next morning they were on ...
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Comment on agent fees
N/A
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By: Trinity Factors
Jan 04, 2018
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Another great review by a happy tenant. Thank you for leaving this positive review of your experiences with us. ...

“Agents answer very quickly and are always ready to help ......”

Nov 13,2017
Minithumbup
By: 'Meghane'
Nov 13,2017
2 people found
this helpful
Agents answer very quickly and are always ready to help their tenants with any problems. I am very satisfied with my tenancy in this agency....
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By: Alasdair
Nov 17, 2017
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Thanks for leaving this positive review. We're very happy that you like our service and your property. ...

“Nikkie has done a terrific job of looking after the ......”

Sep 05,2017
Minithumbup
By: 'RM'
Sep 05,2017
2 people found
this helpful
Nikkie has done a terrific job of looking after the development. Always responsive and willing to look for solutions to make things work for us out here in East Lothian....
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Comment on agent fees
They are very reasonable
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By: Trinity Factors
Sep 05, 2017
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East Lothian is an important part of our business with over 20 sites managed there. Sometimes people are concerned about our ability to deliver a great service at a distance so we appreciate you leaving the review which clearly says we can - and we do. ...

“Trinity Factors have managed our flat in Edinburgh for over 20 ......”

Sep 05,2017
Minithumbup
By: 'Michael & Ann'
Sep 05,2017
2 people found
this helpful
Trinity Factors have managed our flat in Edinburgh for over 20 years, and have provided a great service through all of those years. It was our first home, and thinking we might be back after a year or two, we wanted someone to look after it ...
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Comment on agent fees
The fees are very reasonable for the service they provide, and also the peace of mind knowing that your property is in good hands!
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By: Trinity Factors
Sep 05, 2017
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Many thanks for writing this great review. We're delighted that you have been so pleased with our service and have enjoyed looking after your property for more than 20 years while you were out of Scotland.. ...

“I dealt with Sarah Mulhern she was from the moment ......”

Aug 30,2017
Minithumbup
By: 'Sarah Mulhern'
Aug 30,2017
1 people found
this helpful
I dealt with Sarah Mulhern she was from the moment I met her at the viewing, knowlegeable , and very helpful, she worked quickly and the deal was done in a matter of hours, great stuff and thank you for your help....
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“I was treasurer to our residents committee for 6 years and ......”

Aug 22,2017
Minithumbup
By: 'Ian McGregor'
Aug 22,2017
2 people found
this helpful
I was treasurer to our residents committee for 6 years and worked closely with Nikkie Dunlop during that time. I found her endlessly helpful and cooperative. She has looked after our property assiduously over many years. There are no real criticisms of any part of her ...
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Comment on agent fees
All seem reasonable
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“The Sheriff Court Building in Merchant City in Glasgow is ......”

Aug 18,2017
Minithumbup
By: 'Craig Houston-Hayes'
Aug 18,2017
2 people found
this helpful
The Sheriff Court Building in Merchant City in Glasgow is a grade b listed property (residential and commercial) and we are now entering our second year with Trinity Factors. As co-chair , committee member and a resident, I have been delighted with the service provided by ...
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Comment on agent fees
see above
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“Thanks to Alasdair, Gillian and everyone else at Trinity Factors ......”

Aug 15,2017
Minithumbup
By: 'Laura'
Aug 15,2017
2 people found
this helpful
Thanks to Alasdair, Gillian and everyone else at Trinity Factors who helped reinstate my property and the communal areas following a fire in the apartment block. The team was organised, professional and helpful, putting in a lot of time and effort to make sure the ...
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“Trinity Factors manage our 176 unit development at Hopetoun Village. From ......”

Aug 14,2017
Minithumbup
By: 'Jonathan Sutton'
Aug 14,2017
2 people found
this helpful
Trinity Factors manage our 176 unit development at Hopetoun Village. From instruction to date they have done an exemplary job. Financial reporting is transparent;debt recovery and action excellent.Their contractors have undertaken a full internal and external redecoration at very reasonable cost and the development ...
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Comment on agent fees
Very reasonable and good value.
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“I would like to thank Gillian very much for all ......”

Aug 11,2017
Minithumbup
By: 'L Sneddon'
Aug 11,2017
2 people found
this helpful
I would like to thank Gillian very much for all the hard work she has done organising quotes and chasing up tradesmen to repair the fire damage to the communal stair....
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Comment on agent fees
Good on all the work that has been done
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By: Trinity Factors
Aug 11, 2017
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It was so sad that your block experienced this fire; but we did our best to get things ship shape again as quickly as possible, Many thanks for leaving this great review. ...

“Excellent service from both of them easy to talk to ......”

Aug 11,2017
Minithumbup
By: 'Jim Beechman'
Aug 11,2017
2 people found
this helpful
Excellent service from both of them easy to talk to and pleasant Kept me informed of all things needed to be done...
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Comment on agent fees
Good
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By: Trinity Factors
Aug 11, 2017
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We're delighted that you have become a new Client Jim, and that you are so happy with our service. Thank you for leaving this complimentary review ...

“Excellent, speedy service from Trinity Factors, Edinburgh. Very impressed by ......”

Aug 11,2017
Minithumbup
By: 'Edinburgh Landlord'
Aug 11,2017
1 people found
this helpful
Excellent, speedy service from Trinity Factors, Edinburgh. Very impressed by quick turn around. Always very helpful, what ever the query....
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ARMA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 1 26 3 0 0 0 0 23 1

Fees

No fees set.

Complaints Procedure

In the first instance, please ask for the property manager,
Last updated at 3:28 PM 02/07/2018 by allAgents

Awards won by Trinity Factors

Individual Branch Awards

Edinburgh, EH10


Aberdeen
1 South Mount Street, Aberdeen AB25 2TN
(2)
Edinburgh
209-211 Bruntsfield Place, Edinburgh EH10 4DH
(65)


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