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    female sales
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    Susanna Forestill
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    Adam Palmer
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    Nicky Ihle
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    Nicky Unknown
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    Christine McConville
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    nicholas bowden
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    Scott, Thomas and Greg
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    Scott, Thomas, Greg
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Properties for sale
Properties for rent
Oct 13,2016
Minithumbdown
By:
Oct 13,2016
1 people found
this helpful
Appalling service and attitude. Total incompetence. Lost the keys to the property I purchased and then fabricated a whole story about how the keys had actually been handed over. Liars. Have been left without one single front door key meaning I have to meet family members with the key so they can access the flat without my being there. No access to mail box for over 4 weeks. No access to my electric meters to set up bills etc. Plus worry over security. They have no records of keys received, keys ...
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Comment on agent fees
Don't pay for the broker service, they do nothing.
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Sep 07,2016
Minithumbdown
By:
Sep 07,2016
1 people found
this helpful
Avoid! Absolute rubbish service. On the market for 18 months, no viewings, no communication. When I phoned up to remove from the market they didn't know who I was, made no effort to ask why I was withdrawing. Very disappointing. Nicholas Bowden promised we wouldn't be abandoned. We were again....
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Comment on agent fees
Agents fees were reduced as we'd previously tried to sell and service was bad. Was told staff had changed.
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Dec 10,2015
Minithumbdown
By:
Dec 10,2015
1 people found
this helpful
Terrible service from day one, lies about the package and support they offer, no proactive marketing of the property. 3 viewings were messed up in the space of a couple of weeks. Poor communication and constant lies. I would avoid Swetenhams Chester at all costs as they are unbelievably unprofessional and untrustworthy. Every single member of staff we dealt with were unprofessional and at times plain rude. From start to finish to experience was an absolute joke. We ended up having to exchange ...
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What agent could do to change your mind?
Lied about the fees at first in order to get us on board
Comment on agent fees
Lied about the fees at first in order to get us on board
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Jul 28,2015
Minithumbdown
By:
Jul 28,2015
1 people found
this helpful
Arrangement was made for valuation on above property June 2015 for mr Bowden to visit for 11.00am appointment. Waited till 11.30am then phone agents office said he had left. Still failed to turn up, no apology or reason havn,t heard anything since....
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May 05,2015
Minithumbdown
By:
May 05,2015
0 people found
this helpful
I'm going along with everything that anyone else has said about Swetenhams Chester. To say they are diabolically awful is quite an understatement. They claim to be Chester's Premiere Estate Agents Ζ’Γ‚Β’β€šΓ’β€šΒ¬β€šΓ’β‚¬Ε“ Lord help the rest!! On 27th March 2015 I instructed Adam Palmer of Swetenhams Chester to offer my house for sale. On 14th April they sent me what they called sales details for my approval Ζ’Γ‚Β’β€šΓ’β€šΒ¬β€šΓ’β‚¬Ε“ the introduction was just one sentence and even that was i...
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What agent could do to change your mind?
They could tell the truth about the service they offer (or don't offer to be exact). They could perhaps make some attempt to keep in touch with their clients. How they can afford to pay their staff I don't know 'cause they know absolutely nothing about selling houses!
Comment on agent fees
I had to pay β€š£150.00 for photographs before my house could be marketed. I paid the money, the photographer took the photos but my house has not been marketed by Swetenhams. Can I get my money back??
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Apr 01,2015
Minithumbup
By:
Apr 01,2015
0 people found
this helpful
I have dealt with Swetenhams many times over the years and have they have always rented my house out very quickly and have found great tenants. They are really friendly and go above and beyond to help me with my properties. They also always get me the optimum rent....
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Mar 18,2015
Minithumbdown
By:
Mar 18,2015
1 people found
this helpful
As soon as the money for their fee's had gone from my debit card to their machine, they seemed to put me in the back burner. Due to unexpected circumstances I ended up homesless, needed somewhere to live. After over a month of waiting to move into the property I'd paid all costs for, I finally get the keys, but no apology. The landlord was nosey, as well as noisy, and when it came to viewing the property, he would choose a time when I was working a nights shift (always kept him well up to date w...
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What agent could do to change your mind?
Once they were received the staff forgot about me. Didn't earn the β€š£210 at al!!!!!!
Comment on agent fees
Once they were received the staff forgot about me. Didn't earn the β€š£210 at al!!!!!!
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By: Nicky
Mar 28, 2015
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I am very sorry you feel let down by the service we provide from Swetenhams. With regards to a timely move in, we cannot do this until all paperwork is signed and all references returned. We did not manage this property so it was a simple tenant find only service. With regards to claiming your deposit back this is between yourself and your Landlord to agree and we cannot get involved by law. Please remember that by signing a tenancy agreement you are agreeing to give adequate and reasonable acce....
Mar 12,2015
Minithumbdown
By:
Mar 12,2015
1 people found
this helpful
Terrible. They definitely take a laid back, none proactive attitude to selling your property. Lack of actual viewings, disinterested staff, numerous last minute cancellations ( including 1 after we ended a break early in order to come back and prepare the house!), constant requests for information we had already provided ( service charge, council tax etc.), and the fact that when we wanted to withdraw from sale, they ignored 3 emails and 3 telephone messages. When we finally went to get the k...
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Jul 21,2014
Minithumbdown
By:
Jul 21,2014
7 people found
this helpful
Terrible experience with these agents. Even before we started the buying procedure we'd had problems with them such as them not turning up for viewings for example we had arranged with them to view a property at 4pm with a tradesman - I had rung to confirm this the previous day. They did not turn up for this appointment and when we finally got hold of them at 4.15pm they refused to come and open the property for us (property is 10 mins max from office and they had told us that they had no othe...
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Apr 28,2014
Minithumbdown
By:
Apr 28,2014
5 people found
this helpful
Possibly the most disorganised bunch of fools I\'ve ever met... Firstly: couldn\'t arrange viewings before half 8 or after 5 ( or whenever dark!!!) and limited availability at weekends... so absolutely no use for house searching between nov and February for anybody who works. 2nd: when an offer had been excepted they failed to contact us for 4 days before announcing that we HAD to exchange on the property within 4 weeks from when our offer had been accepted..! Nice... 3rd We then had to t...
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Nov 21,2013
Minithumbdown
By:
Nov 21,2013
3 people found
this helpful
Met Susanna Forestill last night @530 I accompanied my son he had to take in his passport as ID why I don\'t know the mortgage isn\'t with them and we have a Financial Advisor anyhow she was extremely curt and rude. All she tried to do was up sell and sadly she failed my son already has funds etc she never welcomed us or shook our hand or was pleasant in any way. "*"....
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Aug 09,2013
Minithumbdown
By:
Aug 09,2013
4 people found
this helpful
I honestly dont know how such a good company can have attitude and a really poor client service? Myself and my wife are still in the process of looking to buy, i highly doubt we will use this company again! the first time this happened, we had booked a viewing in Handbridge(Beaston view) we waited 30minutes for the agent to arrive and when we called to findout what the situation was, a lady in sales told us that the owners hadnt given them the keys yet and said they sent us a text to inform us ...
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What agent could do to change your mind?
well they could make use of a phone and call their potential buyers or renters as they clearly are afraid of making calls. and maybe the company should invest in a pocket watch or wrist watch as they clearly have no indication of what a booked meeting actually is.
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Dec 16,2012
Minithumbdown
By:
Dec 16,2012
5 people found
this helpful
I would not recommend Swetehams to my worst enemy. Any one who is looking to rent a home do NOT use the Chester Swetenhams. My partern and I were looking for a home to rent in chester with our daughter. Our first point of contact with Sweetnams was Amanda from the Chester office who in turn put us in contact with Marie, her superior, who we met to view the property. We inquired as to the charges we would need to pay in terms of admin and the like. We were informed that we would need to pay ...
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What agent could do to change your mind?
This has been a very unfortunate affair and to be frank I and my partner feel we have been mistreated and for want of a better phrase Β’Γ’β€šΒ¬Γ‹Ε“ripped offΒ’Γ’β€šΒ¬Γ’β€žΒ’. At no point during this process were any of the staff at Sweetnems helpful or informative. Specifically the lack of communication and the lack of professionalism displayed by both Amanda and Marie was shocking. It was primarily their shear ineptitude and incompetence throughout the entirety of the letting process cost me and my family both time and money and resulted in much stress.
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Sep 13,2012
Minithumbdown
By:
Sep 13,2012
2 people found
this helpful
I put my house on the market with Swetenhams about 3 months ago. After 2 months I had had no viewings which I can understand as the market is slow at the moment. However in that time I made several phone calls to them that were never returned and they gave me no feedback on any interest in the property. When they did contact me it was to ask me if I would drop my price so they could feature the house in their Autumn sale. Further to that I purchased an energy certificate through Swetenhams ...
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What agent could do to change your mind?
Once Swetenhams had taken some money from me, they delivered nothing that they said they would. Not even returning my call. On that basis nothing could change my mind.
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Mar 30,2011
Minithumbdown
By:
Mar 30,2011
2 people found
this helpful
I am certain that the staff are unreliable, sneaky and underhand. It is very suspicious that they always seem to want to find out info from you about which other properties you are considering rather than concentrating on selling their own properties. They need to remove one person in particular from their staff before its too late. This person is not an asset to the business, merely a hindrance. And in my opinion a damaging one....
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By: 111
Apr 06, 2011
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I completely agree. We used the Frodsham office which by all accounts has been in turmoil sine we signed about nine months ago. we had countless problems with them. After 9 months and three viewings (one of which they didn't tell us about or ask our permission) we have terminated our contract. Like your experience one person in particular was a real problem for us and they always ask what houses you are looking at not asking how they can sell your house. We have decided that unless it is the bar....
Dec 15,2010
Minithumbdown
By:
Dec 15,2010
4 people found
this helpful
When I first signed up with Swetenhams to sell my property they promised the world. It turned out they delivered nothing. Each time they carried out a viewing I had to chase them for feedback. They rarely called to give updates on the property. In fact, they rarely did anything without a lot of nagging from myself. Swetenhams claimed that they were the only estate agents in Chester that advertised on RightMove, something which from day one was quite clearly untrue. After almost a year o...
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Dec 07,2010
Minithumbdown
By:
Dec 07,2010
2 people found
this helpful
I wouldn't use this agent again. The bath in the property we rent has been broken for a few weeks and despite daily calls to them they've so far managed to send two 'workmen' (the first of which came without any tools) who have failed to fix the problem. I can't get anyone to take any action or any responsibility for doing anything and I'm at the point where I'm considering sitting in their office and refusing to move until they sort it out. ...
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Chester, CH1 1RS

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Northwich
113 Main Street The Bull RIng, Northwich CW9 5AW
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Office 3
7-11 Dene Drive, Crewe CW7 1AS
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Office 4
113 Main Street, Frodsham WA6 7AB
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Office 5
62 High Street, Crewe CW6 0AG
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Office 6
28 Lower Bridge Street, Chester CH1 1RS
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