Swetenhams
2.7/5, 45 reviews
44% recommended
71% sales valuation accuracy
64% sales fee satisfaction
No company information

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 64% £120,000 £450,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 8 4 3 5 2 3 1 13
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Excellent service to find new home...”

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Mar 17,2021
Minithumbup
By: 'Charlene'
Mar 17,2021
0 people found
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Chris and Charlotte were so helpful in helping me and my husband secure the right property in the right location. Love our new home. I would 100% recommend them....
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“AfternoonI'm writing to acknowledge the har......”

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Mar 12,2021
Minithumbup
By: 'Martyn Finney'
Mar 12,2021
0 people found
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Afternoon I'm writing to acknowledge the hard work your Agent Jenny Goulding puts in with our business. We have known and worked with Jenny for over 25 years and found her to be concientious, hard working and always willing to go the extra mile in sourcing ...
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“Sale of house Runcorn Road...”

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Feb 08,2021
Minithumbdown
By: 'John'
Feb 08,2021
0 people found
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From the initial contact with Eleanor onto the day to day contact with Georgia and the showings which we did together, it could not have gone better. In all very professional It did take a bit of negotiation to secure the sale, but that's to ...
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“Fantastic service from Gary over the last few......”

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Feb 01,2021
Minithumbup
By: 'Scott Thomas'
Feb 01,2021
0 people found
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Fantastic service from Gary over the last few years, sorting out my buy to let mortgages on a property I rented out and now sorting my mortgage to purchase our house. Also the same level of service from Georgia Stokes helping my through the sale ...
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“Obstructive and Rude...”

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Jan 30,2021
Minithumbdown
By: 'Jon Doe'
Jan 30,2021
0 people found
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Absolutely impossible to view a house up for sale with these incompetent fools. If you're selling, do not use swetenhams. If you're buying, don't bother with properties for sale with swetenhams. Useless....
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“Excellent customer services from start to fin......”

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Jan 27,2021
Minithumbup
By: 'Alison'
Jan 27,2021
0 people found
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Excellent customer services from start to finish with the help of Nathan and Jenny. Kept in contact at all times and supported us through our move....
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“Easy and efficient !...”

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Dec 22,2020
Minithumbup
By: 'Esraa'
Dec 22,2020
0 people found
this helpful
We rented a house with swetenhams , Thayf was so helpful and pleasant from day 1, the viewings were covid safe and easy, he was so efficient and made everything so easy for us I didn't have to worry about the stress of moving out, he was ...
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“We used Swetenhams to market one of our prope......”

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Dec 15,2020
Minithumbup
By: 'Laura'
Dec 15,2020
0 people found
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We used Swetenhams to market one of our properties, it was not the quickest of processes but when it eventually got a sale agreed on it and it was passed to the sales progression department; was when Holly came on board. The buyer was a ...
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“Just ended my 2nd letting with Frodsham branc......”

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Oct 23,2020
Minithumbup
By: 'Alan'
Oct 23,2020
0 people found
this helpful
Just ended my 2nd letting with Frodsham branch. Positive experience from start to finish. Staff went out of their way to be helpful at all times Smooth process both in and out. Jenny is just amazing at sorting issues and problems and always with a ...
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“very good customer service, jenny and Nathan ......”

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Jul 02,2020
Minithumbup
By: 'Shannon'
Jul 02,2020
0 people found
this helpful
very good customer service, jenny and Nathan was so friendly and always made everything easy. I would 100% recommend anyone that was going to speak with the frodsham team to ask for jenny or Nathan as they was so friendly and easy to speak to....
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“Adam and Charlotte have done a Stirling job i......”

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Dec 05,2019
Minithumbup
By: 'Sharron'
Dec 05,2019
0 people found
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Adam and Charlotte have done a Stirling job in finding suitable tenants for my property. I purchased the property a few years ago and have since always used them to find me suitable tenants; and I have to say I have never been disappointed. I ...
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By: Adam Fahy
Dec 09, 2019
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Sharron, Thank you very much for the kind words! We are always keen to receive feedback and constantly strive to offer the very best service we can. I look forward to continuing to do business with you in the future. Have a great Christmas and a happy new year! Many Thanks - Adam and the team at Northwich ...

“Go elsewhere ......”

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Nov 26,2019
Minithumbdown
By: 'Tori'
Nov 26,2019
1 people found
this helpful
This Company manage a rented property next door to our house. The fire alarm has been continually sounding for 6th days. Nobody is living in the property and they have ignored all phone call I have made to ask what action is being taken. If ...
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“I saw a property for rental and called Sweten......”

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Aug 30,2019
Minithumbup
By: 'Tracy'
Aug 30,2019
0 people found
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I saw a property for rental and called Swetenhams and spoke to Charlotte. Charlotte managed to book me in a viewing within the hour, and we met her at the property. Charlotte was extremely helpful and knew of the urgency in my getting a place ...
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“Proactive and efficient...”

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Jun 03,2019
Minithumbup
By: 'HOOLE'
Jun 03,2019
0 people found
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My partner and I were made unintentional landlords in 2018 due to an international relocation opportunity. We decided to enrol the services of Swetenhams Chester branch to find a tenant and manage our property in Chester for the duration of our expatriation. We would like to ...
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“Excellent service...”

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Dec 12,2018
Minithumbup
By: 'Sue'
Dec 12,2018
0 people found
this helpful
My property was let within about one month of Swetenham's marketing it. Fraser Purcell at the Chester office did a superb job. My maintenance contact is Mark Dann. He has been extremely efficient and very patient with quite a handful of tenant requests. He has ...
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“Tony G....”

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Nov 26,2018
Minithumbup
By: 'Tony'
Nov 26,2018
0 people found
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I have had significant problems with this agency for a long period of time. In the last six months, however, I have noticed a significant change in their approach to their responsibilities as a letting agent. Whether this is due to a change of 'culture' ...
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“Great Letting Agency...”

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Oct 16,2018
Minithumbup
By: 'RuthW'
Oct 16,2018
1 people found
this helpful
I have lived in this rented property for a year now, and have had a pleasant experience from the start, so far. The process for contracts and moving in was extremely smooth and easy, and any problem so far- which has been very few, has ...
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“Improving...”

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Oct 16,2018
Minithumbup
By: 'B'
Oct 16,2018
0 people found
this helpful
I've been renting through Swetenhams in Chester for 5 years now. The property I rent has an excellent landlord who I've struck up a good working relationship with. When I first relocated to Chester, I found the whole process of moving in pretty straight forward and ...
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“USELESS...”

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Sep 04,2018
Minithumbdown
By: 'Andrew'
Sep 04,2018
2 people found
this helpful
A developers point of view here : We initially advertised 2 large executive houses with Swetenhams on an off-plan basis about 18 months ago. They took some initial photographs of the houses when they were shell's and never returned for updated photo's until the first one was finished ...
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Comment on agent fees
I am so convinced that they couldn't sell either of the properties in question that I don't think we'll ever find out what their fees are.
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“Horrendous...”

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Jul 19,2018
Minithumbdown
By: 'Emeraldella'
Jul 19,2018
1 people found
this helpful
Please avoid this estate agents, they were absolutely horrendous. They have not got a clue. They arranged viewings and never told us, they listed our property on the internet without our approval and with incorrect details, they had several different people visiting our house , valuer, ...
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Comment on agent fees
Bad
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“Swetenhams is Tarporley...”

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Jun 16,2018
Minithumbup
By: 'Jean'
Jun 16,2018
1 people found
this helpful
Great customer service from people who really know what they're talked NG about in Tarporley for once. Honest people you can totally trust....
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Comment on agent fees
Very fair
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“Great Service and I am not a client...”

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Jun 06,2018
Minithumbup
By: 'DJGB'
Jun 06,2018
0 people found
this helpful
Joanne Wilson from the Frodsham branch is exceptional. She is so professional, reliable and nothing is too much trouble AND I AM NOT EVEN A CLIENT!!! Swetenhams should be proud of her....
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Comment on agent fees
N/A
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“Brilliant service...”

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May 18,2018
Minithumbup
By: 'Jade'
May 18,2018
0 people found
this helpful
Very impressed by the service, really friendly team and sold my house in less than a week. Thank you for all you help!!...
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Comment on agent fees
Reasonable for the service given
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“Great...”

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May 01,2018
Minithumbup
By: 'Peter'
May 01,2018
0 people found
this helpful
My case was particularly complex, but with the help of Gary May, everything went incredibly smoothly. His expertise and knowledge of the full process meant I was able to clear potential hurdles in advance and bring everything to a close....
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Comment on agent fees
Reasonable.
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“Never call you back when you ask them to, terrible ......”

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Mar 01,2018
Minithumbdown
By: 'Tenant'
Mar 01,2018
1 people found
this helpful
Never call you back when you ask them to, terrible customer service skills, will take you over a month to get a deposit back if renting and they never ever keep you updated. Will happily take your money but once you are no longer a ...
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Comment on agent fees
Very bad, tried to charge to renew tenancy for a year long period. We only wanted monthly and was £100+, rent was outrageous for quality of property!
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“I have not kept a log of ALL the names ......”

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Jul 16,2017
Minithumbdown
By: 'Janet'
Jul 16,2017
2 people found
this helpful
I have not kept a log of ALL the names of staff that have rung us but essentially, we had our property valued by the manager (Nichola) at Swetenhams in Frodsham last November and said we had some improvements do do and looking to put ...
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“This agent has habit of using a very low guide ......”

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Mar 02,2017
Minithumbdown
By: 'Housebuyer'
Mar 02,2017
5 people found
this helpful
This agent has habit of using a very low guide price on Rightmove when the real price that the vendor will accept is over £50,000 higher. When challenged about this, the manager, Nicola, blamed Rightmove. She then tried to get us to put an offer in ...
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“Terrible service. Bad communication from day one, I was out ......”

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Jan 13,2017
Minithumbdown
By: 'Jenx'
Jan 13,2017
3 people found
this helpful
Terrible service. Bad communication from day one, I was out of the country for a time whilst the house sale was going through final stages of paperwork. They had the contract ready to be signed by me sat around, didn't bother to let me know ...
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“Appalling service and attitude. Total incompetence. Lost the keys to ......”

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Oct 13,2016
Minithumbdown
By: 'Disgusted'
Oct 13,2016
5 people found
this helpful
Appalling service and attitude. Total incompetence. Lost the keys to the property I purchased and then fabricated a whole story about how the keys had actually been handed over. Liars. Have been left without one single front door key meaning I have to meet family ...
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Comment on agent fees
Don't pay for the broker service, they do nothing.
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“Avoid! Absolute rubbish service. On the market for 18 months, no ......”

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Sep 07,2016
Minithumbdown
By: 'Fed'
Sep 07,2016
3 people found
this helpful
Avoid! Absolute rubbish service. On the market for 18 months, no viewings, no communication. When I phoned up to remove from the market they didn't know who I was, made no effort to ask why I was withdrawing. Very disappointing. Nicholas Bowden promised we wouldn't be ...
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Comment on agent fees
Agents fees were reduced as we'd previously tried to sell and service was bad. Was told staff had changed.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Swetenhams

Individual Branch Awards

Chester, CH1


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