Branch: Edinburgh, 6 Clifton Terrace
Services: They manage our estate
Sold price: £240000 Would you recommend?: No
Postcode: KY11
Branch: Edinburgh, 6 Clifton Terrace
They manage our estate
Sold price: £240000 Postcode: KY11
1people found this helpful
Absolutely hopeless company.
Their recent change from property managers to centralised repair teams has compounded the already rubbish service to a new low level. Outstanding issues and questions on energy savings, repairs, garden maintenance and billing concerns go unanswered. emails consistently get lost in their ... read full review
Branch: Glasgow, 60 St. Enoch Square
Services: Property Management
Would you recommend?: No
Postcode: G77
Branch: Glasgow, 60 St. Enoch Square
Property Management
Postcode: G77
0people found this helpful
Absolutely shocking customer service with no interest in solving issue. What could have been a simple fix 7 months ago is now a far larger problem which will no doubt be ignored.... read full review
“dreadful factors! If I could give zero stars ......”
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1 Star Review
Feb 17,2023
By:
'James Smith'
Feb 17,2023
Branch: Glasgow, 60 St. Enoch Square
Services: They manage our building
Would you recommend?: No
Postcode: G84
Branch: Glasgow, 60 St. Enoch Square
They manage our building
Postcode: G84
3people found this helpful
dreadful factors! If I could give zero stars I would.
Known as Rob & Fiddle! Their bills make it almost not worth renting out any property. Overpriced repairs, Overpriced insurance & dont get me started on the close lighting charges! They charge more than most 3 bed roomed ... read full review
Amazing Landlord👍 , couldn't ask for more, understanding and very obliging when it comes to home repairs and overall communication In regards to any rental issues.... read full review
“Without question the laziest most incompetent......”
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1 Star Review
Oct 20,2022
By:
'Mr P'
Oct 20,2022
Branch: Edinburgh, 6 Clifton Terrace
Services: They are our factor
Would you recommend?: No
Postcode: EH16
Branch: Edinburgh, 6 Clifton Terrace
They are our factor
Postcode: EH16
7people found this helpful
Without question the laziest most incompetent bunch of lying individuals you could ever have the misfortune of dealing with. Were it possible to award 0-stars I would. My only piece of advice if you are unfortunate enough to live on a development cursed by their ... read full review
Ross and Liddell started as my factors while I was living in the property, and when I needed to move out and start renting they were the obvious choice as property managers. They have been looking after me for over 10 years at this point and ... read full review
“Ross & Liddell on the fiddle!The worst fact......”
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1 Star Review
Feb 07,2022
By:
'Youfucoff'
Feb 07,2022
Branch: Paisley, 25 Gauze Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA2
Branch: Paisley, 25 Gauze Street
Lettings (as a Tenant)
Postcode: PA2
5people found this helpful
Ross & Liddell on the fiddle!
The worst factor you could ever ask for!
They Virtually extorted money from me & neglected to repair & maintain the communal close in my flat.
I can’t emphasise how much anxiety & stress I’ve had dealing with them.
They’re ... read full review
An absolutely atrocious company. £60 per month but what for?? You call them to assist in resolving an issue and continue to charge you extra. But to get the issue solved/fixed you have to go through hours of calls with dreadful customer service along with ... read full review
Excellent service with courteous and efficient staff.They have been letting my property for years and during that time they have been wonderful and a pleasure to deal with.... read full review
“Beware underhand tactics! Ross and Liddell ar......”
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1 Star Review
Jul 07,2021
By:
'Joan Robertson'
Jul 07,2021
Branch: Edinburgh, 6 Clifton Terrace
Services: They manage our estate
Sold price: £240000 Would you recommend?: No
Postcode: KY11
Branch: Edinburgh, 6 Clifton Terrace
They manage our estate
Sold price: £240000 Postcode: KY11
9people found this helpful
Beware underhand tactics! Ross and Liddell are the factors at our new build estate. We had received a first reminder for payment of fees owed. Having paid in full on 25/6, imagine my surprise when I am notified that we have been charged a late payment ... read full review
“TERRIBLE COMPANY. customer service is the wor......”
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1 Star Review
Jun 03,2021
By:
'david'
Jun 03,2021
Branch: Glasgow, 60 St. Enoch Square
Services: They manage our estate
Would you recommend?: No
Postcode: ML1
Branch: Glasgow, 60 St. Enoch Square
They manage our estate
Postcode: ML1
3people found this helpful
TERRIBLE COMPANY. customer service is the worst i have ever dealt with. over charge every year for abysmal service. STAY WELL CLEAR OF THIS COMPANY !!... read full review
“Utter scum. Theaving, lazy, rude. They are vu......”
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1 Star Review
May 28,2021
By:
'ronan'
May 28,2021
Branch: Paisley, 25 Gauze Street
Services: They are our factor
Would you recommend?: No
Postcode: PA1
Branch: Paisley, 25 Gauze Street
They are our factor
Postcode: PA1
4people found this helpful
Utter scum. Theaving, lazy, rude. They are vultures. £700 paid out in June. Just got another bill through for £250 in November. They clean the stairwells and send a guy round once every 3 months or so to flail a chainsaw at our bushes leaving them in a ... read full review
As tenants, we were very happy with the friendly and professional service we received from Ross and Liddell. Any time we had an issue with the flat or wanted something fixed it was dealt with straight away, no fuss at all. Everything from the start ... read full review
Branch: Glasgow, 60 St. Enoch Square
Services: Property Management
Would you recommend?: No
Postcode: EH5
Branch: Glasgow, 60 St. Enoch Square
Property Management
Postcode: EH5
5people found this helpful
Don't even deserve one star absolute con artists! Charge a ridiculous amount of money for doing god knows what. If you miss a payment instead of contacting you by phone or email they send a letter which if you rent your flat out you don't ... read full review
“Never use this factor company. They charge to......”
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1 Star Review
Dec 15,2020
By:
'John'
Dec 15,2020
Branch: Glasgow, 60 St. Enoch Square
Services: They manage our building
Would you recommend?: No
Postcode: PA1
Branch: Glasgow, 60 St. Enoch Square
They manage our building
Postcode: PA1
7people found this helpful
Never use this factor company. They charge too much money for a terrible service. Multiple people in our building have brought them to court for inflated bills and bad maintenance services. This company should not be in business, they are fraudsters.... read full review
“charging admin penalties when we are in lockd......”
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1 Star Review
Jun 16,2020
By:
'alan'
Jun 16,2020
Branch: Glasgow, 60 St. Enoch Square
Services: They are our factor
Sold price: £550 Would you recommend?: No
Postcode: G78
Branch: Glasgow, 60 St. Enoch Square
They are our factor
Sold price: £550 Postcode: G78
9people found this helpful
charging admin penalties when we are in lockdown - nice way to increase their cash flow
not impressed
very pc notices on website but in reality pay us what we want or we will charge even more... read full review
I was very pleased with their services. Ann and Clear were absolutely amazing by helping me with my inspection before leaving the flat. Fiona helped me greatly to solve many problems I faced while I was living in the property. Everyone was friendly and understanding. ... read full review
“I have never dealt with such an incompetent b......”
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1 Star Review
Jan 28,2020
By:
'Kirsty'
Jan 28,2020
Branch: Edinburgh, 6 Clifton Terrace
Services: They are our factor
Would you recommend?: No
Postcode: EH52
Branch: Edinburgh, 6 Clifton Terrace
They are our factor
Postcode: EH52
13people found this helpful
I have never dealt with such an incompetent bunch of people in my life.
We've had numerous 'Account Managers' over the 3 years we've lived here and not once have any of them bothered to call back when we have left legitimate queries. They could not ... read full review
Branch: Glasgow, 60 St. Enoch Square
Services: Lettings (as a Tenant)
Rent PCM: £425 Would you recommend?: No
Postcode: G51
Branch: Glasgow, 60 St. Enoch Square
Lettings (as a Tenant)
Rent PCM: £425 Postcode: G51
5people found this helpful
How dare your Finance Director call me and suggest that I am somehow in the wrong over your "misplaced not lost" keys!!
Arrogance is appalling.... read full review
Branch: Edinburgh, 6 Clifton Terrace
Services: They are our factor
Would you recommend?: No
Postcode: EH6
Branch: Edinburgh, 6 Clifton Terrace
They are our factor
Postcode: EH6
10people found this helpful
There really isn't anything good to say about these people.
If you want to make good money easily ....set up as a factor. You can basically be as shoddy as you like, do the bare minimum and unless there's a residents committee you're accountable to ... read full review
Comment on agent fees
Offensive given what they say they do and actually don't
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(1)
R and L factor our estate. They have been robbing us for years. Be good for estates to get together and fight them ...
“Joke...”
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1 Star Review
Dec 10,2018
By:
'Dontuserossandliddell'
Dec 10,2018
Branch: Glasgow, 60 St. Enoch Square
Services: They are our factor
Would you recommend?: No
Postcode: KA7
Branch: Glasgow, 60 St. Enoch Square
They are our factor
Postcode: KA7
11people found this helpful
Ross and Liddell factor where I stay. They rob us blind of £120 a year per house for approximately 35 houses to cut an area of grass that would cost approximately three pounds of petrol to do so. They do nothing else for the area at all. ... read full review
“Cant believe thes ejokers are ALLOWED to work with the public!...”
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1 Star Review
Aug 27,2018
By:
'ianay'
Aug 27,2018
Branch: Paisley, 25 Gauze Street
Services: They are our factor
Would you recommend?: No
Postcode: PA26
Branch: Paisley, 25 Gauze Street
They are our factor
Postcode: PA26
10people found this helpful
I will never go near a property which is factored by these expensive incompetent, lazy, good for nothings..
All I wabted was a quote, it took me 3 years of asking, with around 50 phone calls and every time a promise was ade to call me back.
... read full review
the only positive thing they have and the papers quality of the invoices that they send!! I waited 5 months to change a light bulb, and from 3 aspect to fix a moisture problem coming from outside!... read full review
Branch: Glasgow, 60 St. Enoch Square
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NO
Branch: Glasgow, 60 St. Enoch Square
Lettings (as a Landlord)
Postcode: NO
13people found this helpful
I have had tenants in my flat for 6 years, and wonderful and patient tenants. Since spring 2017 my tenants reported leaks in the roof, I contacted the agent and a year later it only got worse. Water pouring in wrecking my tenants flat, only until I ... read full review
Branch: Glasgow, 89 Byres Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PAIS
Branch: Glasgow, 89 Byres Road
Lettings (as a Tenant)
Postcode: PAIS
2people found this helpful
I am writing this review after having a property for rent with Ross and Liddell for the past 18 months. I have had the pleasure of dealing with nearly all of the staff and have found them to be professional, considerate, respectful, and willing to answer ... read full review
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(1)
thank you for your very kind review I hope your son enjoys his new home and if we can be of any help in the future it would be a pleasure ...
“Landlord service...”
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5 Star Review
Apr 27,2018
Ann
By:
'Bowman'
Apr 27,2018
Branch: Glasgow, 89 Byres Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G4
I have used Ross & Liddell Lettings for a number of years. I have always found the service to be professional, consistent and of a high standard. All the staff are excellent and a pleasure to deal with. It is a very well run agency and ... read full review
I started to look around for properties in the muirend and clarkston area
Just relocated back from Birmingham and Dubai so had no idea where to start looking
Well, said my sis, register with all the agencies in shawlands as a start
Honestly, everyone was ... read full review
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(1)
Thank you for the kind words Mike it was our pleasure, we are always happy to help should you need our services in the future. Good luck in your new home. ...
“Waste of money...”
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1 Star Review
Apr 08,2018
By:
'Sebastian'
Apr 08,2018
Branch: Glasgow, 60 St. Enoch Square
Services: They are our factor
Would you recommend?: No
Postcode: G327
Branch: Glasgow, 60 St. Enoch Square
They are our factor
Postcode: G327
15people found this helpful
It has been just over a year since I own a flat in the building that is managed by Ross & Liddell Ltd. So far, they[Ross & Liddell Ltd] forced me to give them almost £2000 for "managing the property" - but in reality all for nothing.
... read full review
The team at Ross & Liddell has provided me an excellent service for almost 10 years.
My property was rented out and managed by Ann McMaster and Jenna Shearer and the rest of the team.
They handled all the work of finding tenants and moving them in, ... read full review
Comment on agent fees
Fees reasonable and competitive for the service provided.
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(1)
Thank you Paul for your very kind review. If you ever need our assistance in the future please don't hesitate to make contact. ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:27 PM 02/07/2018 by allAgents
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