100% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Rice & Roman is a sales and lettings agency focused on retirement living.Our approach to agency is made unique by the needs, wants and circumstances of a growing section of the market looking to buy, rent, sell and let properties.These requirements come from a section of society branded as ...
show more
Rice & Roman is a sales and lettings agency focused on retirement living.
Our approach to agency is made unique by the needs, wants and circumstances of a growing section of the market looking to buy, rent, sell and let properties.
These requirements come from a section of society branded as retirees albeit at varying ages and for many different reasons. This sector has influenced the way that we look to market and advertise properties in order to achieve the greatest exposure, to a captive audience and to do it efficiently. Experience has taught us that to label every retiree as looking for the same thing is foolish and incorrect however, there is a commonality in the required features that the vast majority are looking for and this commonality has steered us towards particular property types and developments.
Our approach to agency is made unique by the needs, wants and circumstances of a growing section of the market looking to buy, rent, sell and let properties.
These requirements come from a section of society branded as retirees albeit at varying ages and for many different reasons. This sector has influenced the way that we look to market and advertise properties in order to achieve the greatest exposure, to a captive audience and to do it efficiently. Experience has taught us that to label every retiree as looking for the same thing is foolish and incorrect however, there is a commonality in the required features that the vast majority are looking for and this commonality has steered us towards particular property types and developments.
Latest Reviews
View all Reviews 218
5th May 2024
reviewed by 'Maria'
2nd May 2024
reviewed by 'Teresa'
4th Apr 2024
reviewed by 'Louise - The Homemover Specialist'
11th Mar 2024
reviewed by 'Stephen'
6th Mar 2024
reviewed by 'Denise'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 99% | £75,000 | £3,000,000 |
| Lettings | 100% | 99% | £850 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 17 | 0 | 95 | 3 | 78 | 2 | 9 | 2 |
Areas covered
- KT1
- KT2
- KT3
- KT6
- KT10
- KT12
- KT13
- KT14
- TW11
Address
46 High Street
Esher
Surrey
KT10 9QY
01372 700196
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Dec 03,2017
Dec 03,2017
0
people found
this helpful
this helpful
What can I say. A very difficult process to buy a property at Kingfisher Court. Through the whole process they have been so supportive. Nothing has been too much trouble and have helped me whenever I have asked.
Their professionalism is outstanding . They are also ...
read full review
read full review
Comment on agent fees
purchasing a property
Was this helpful?
Yes
Yes
Nov 23,2017
Nov 23,2017
0
people found
this helpful
this helpful
Both Tom and Josh were very professional and supportive in the sale of the flat.
I could not have asked for anything more...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
They understood my requirements and showed properties that met these. They were always extremely helpful and pleasant, without being pushy....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 01,2017
Oct 01,2017
0
people found
this helpful
this helpful
Josh has been very pleasant to deal with and very helpful all the way through the process. The flat that we purchased was not one that originally we had identified but was one suggested to view by Josh which immediately appealed, so many thanks for ...
read full review
read full review
Comment on agent fees
Not sure what the fees were to the seller as we were the buyer.
Was this helpful?
Yes
Yes
Oct 01,2017
Oct 01,2017
0
people found
this helpful
this helpful
My experience with Rice & Roman has been positive overall, all marketing aspects and viewings have been handled professionally and I have been kept informed of progress regularly. It did take some time to sell this particular property but that is largely due to the niche ...
read full review
read full review
Comment on agent fees
The fees were reasonable and fair.
Was this helpful?
Yes
Yes
Jul 18,2017
Jul 18,2017
0
people found
this helpful
this helpful
Was very pleased indeed with the service of Rice and Roman and wished that I had gone to them initially for the sale of my mother's flat, rather than another agent. Was particularly impressed by their contacting me weekly to give an update on viewings ...
read full review
read full review
Comment on agent fees
I do not know a lot about agent's fees but think theirs are reasonable.
Was this helpful?
Yes
Yes
May 07,2017
May 07,2017
0
people found
this helpful
this helpful
We decided to place the flat with Rice and Roman rather than the usual agents for the block as we were interested in their expertise as specialist in the retirement market.
They did a thorough job of reviewing the local market and coming up with ...
read full review
read full review
Comment on agent fees
Good.
Was this helpful?
Yes
Yes
Nov 21,2016
Nov 21,2016
0
people found
this helpful
this helpful
I also wanted to nominate Micky (Mickeala) not sure of spelling at the East Molesey branch . She and Josh were excellent, couldnt be more helpful and full of empathy and understanding about how stressful it is for an older person to have to leave their ...
read full review
read full review
Comment on agent fees
Fees were exactly right
Was this helpful?
Yes
Yes
Nov 07,2016
Nov 07,2016
0
people found
this helpful
this helpful
Joshua was very professional, punctual, friendly and helpful. On moving into the property the carbon monoxide meter was faulty, despite not managing the property he went out of his way to sort it out, going so far as to buy a whole new meter to ...
read full review
read full review
Comment on agent fees
Fees were good
Was this helpful?
Yes
Yes
Nov 04,2016
Nov 04,2016
0
people found
this helpful
this helpful
Rice and Roman were very professional and helpful.
Joshua helped us with all problems and they were always there when you had any questions.
Great service....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 03,2016
Nov 03,2016
0
people found
this helpful
this helpful
I recently purchased a retirement flat for my mother through Rice and Roman. Josh was amazing throughout the entire process, from start to finish. He was in constant contact with updates, chased tirelessly to ensure completion would go through on time and worked closely with ...
read full review
read full review
Comment on agent fees
Not applicable as I was purchasing.
Was this helpful?
Yes
Yes
Nov 02,2016
Nov 02,2016
0
people found
this helpful
this helpful
Excellent service, could not ask for more. As a Property Lawyer I have dealt with many estate agencies in the past and Josh was a breath of fresh air, there when you needed him, pragmatic, and understanding of the process. Five Star Service...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 31,2016
Oct 31,2016
0
people found
this helpful
this helpful
We purchased a retirement apartment for my mum via Rice and Roman and were impressed from the start. There were a few delays during the process which were beyond the control of any of the involved parties, but Tom undertook a lot of background work ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2016
Oct 26,2016
0
people found
this helpful
this helpful
Josh is delightful! Very enthusiastic and tireless in working to sell my flat. He kept going through the collapse of 3 sales where lesser mortals would have given up. He remained polite, funny and upbeat at all times. I recommend them as a firm for retirement ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2016
Oct 07,2016
0
people found
this helpful
this helpful
We were flat-searching for my elderly mother, and received great service from Rice and Roman. They were happy to help her 'get her eye in' before she was in a position to buy - important because she was unsure about moving such a long distance. ...
read full review
read full review
Comment on agent fees
Standard
Was this helpful?
Yes
Yes
Sep 29,2016
Sep 29,2016
0
people found
this helpful
this helpful
Thank your for your professionalism and courtesy. All my enquiries were dealt with promptly and efficiently. Certainly made the move less stressful. Again many thanks....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2016
Sep 15,2016
0
people found
this helpful
this helpful
Friendly expert advice and selling skills from a rare specialist in the field. I'm sure that fact that Rice & Roman specialise in retirement homes ensured more viewings than would have been the case with another agent....
read full review
read full review
Comment on agent fees
Fees perfectly acceptable.
Was this helpful?
Yes
Yes
Aug 10,2016
Aug 10,2016
1
people found
this helpful
this helpful
We had exceptional service from this company, from start to finish their input was great, with a 'personal touch'......Polite & Professional to Completion....
read full review
read full review
Comment on agent fees
N/A to us We were the purchaser.
Was this helpful?
Yes
Yes
Aug 01,2016
Aug 01,2016
0
people found
this helpful
this helpful
I was given Joshua's name after reading a review in the Telegraph on purchasing retirement properties. He was extremely informative. I asked numerous questions that he answered fully and went on to fill me in on what I should consider before purchase and what steps ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2016
Jul 28,2016
0
people found
this helpful
this helpful
Josh constantly kept us in the loop liaising between our buyers, both sets of solicitors and ourselves right through to completion. Excellent service....
read full review
read full review
Comment on agent fees
Acceptable as service was excellent.
Was this helpful?
Yes
Yes
Jul 22,2016
Jul 22,2016
0
people found
this helpful
this helpful
We sold my father's flat through Rice and Roman having been recommended by another family at Hinchley Manor. Joshua spent a lot of time with us on the initial visit regarding the valuation. He then produced a very good brochure of the flat. Joshua and ...
read full review
read full review
Comment on agent fees
The Agent's fees are fair and they certainly worked hard for them.
Was this helpful?
Yes
Yes
Jul 22,2016
Jul 22,2016
0
people found
this helpful
this helpful
The service we received from Tom and Josh at Rice+Roman was excellent. Speedy, efficient, knowledgable and extremely courteous. They found a buyer who made an offer at our asking price before the marketing materials (which looked excellent too) had even gone to print. I ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jul 22,2016
Jul 22,2016
0
people found
this helpful
this helpful
The service was excellent and the patience of both Tom and Joshua through all the ups and downs of selling my property cannot be praised highly enough. If I ever have to sell again I would not hesitate to use Rice and Roman and would ...
read full review
read full review
Comment on agent fees
They are for me acceptable for work done.
Was this helpful?
Yes
Yes
Jul 04,2016
Jul 04,2016
0
people found
this helpful
this helpful
Tom and Josh from Rice and Roman have been wonderful in the long drawn out process of my mother buying her retirement property. They have been patient, supportive and very fair. They have always responded quickly to a request to view a property and have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2016
Jun 13,2016
0
people found
this helpful
this helpful
Exceptional service with a personal commitment that demonstrates a passion for customer satisfaction while executing a business transaction in a highly competitive market where honesty, transparency and respect are not always a priority. There is no doubt Josh and Tom deliver above and beyond the ...
read full review
read full review
Comment on agent fees
Fees of 1.5% are mid range for the sale of a property. They represent excellent value for money when considered against the exceptional service provided.
Was this helpful?
Yes
Yes
Jun 13,2016
Jun 13,2016
0
people found
this helpful
this helpful
With extensive knowledge of the retirement property sector and detailed preparation, Joshua impressed at the first meeting. Indeed, he already had several prospective buyers in mind. Our confidence in Rice and Roman's suitability to sell our property was not misplaced and a sale quickly followed. ...
read full review
read full review
Comment on agent fees
1.5% is a fair price for exceptional service.
Was this helpful?
Yes
Yes
May 27,2016
May 27,2016
0
people found
this helpful
this helpful
I have bought and sold a number of properties over the years and can honestly say that Rice and Roman, and in particular Joshua, are the most helpful and professional agents I have dealt with. They put a lot of effort into their valuation process ...
read full review
read full review
Comment on agent fees
I think Rice & Roman's fees are fair, particularly bearing in mind the time and effort they put in to ensure a sale proceeds efficiently.
Was this helpful?
Yes
Yes
May 21,2016
May 21,2016
0
people found
this helpful
this helpful
Rice and Roman were recommended to me as specialists in retirement properties by another agent. I was straight away most impressed by their in-depth knowledge of the retirement properties and their facilities in the vicinity, something the others knew very little about, and I immediately ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 19,2016
May 19,2016
0
people found
this helpful
this helpful
Josh dealt with my flat purchase in Kingston and I have to say that he was not only very efficient in all aspects, especially in communication, but also worked 'above and beyond' in order to overcome any problems that arose leading up to and including ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Apr 14,2016
Apr 14,2016
0
people found
this helpful
this helpful
Doesn't everyone want their property to sell instantly? But what sort of estate agent do you want when the sale encounters problems. You want someone very special. We count ourselves as very fortunate to have had Tom and Josh on our side to sell a ...
read full review
read full review
Comment on agent fees
The fee was competitive and the agents worked very hard for it.
Was this helpful?
Yes
Yes
Joshua Rice
(103)
Gavin
(66)
Thomas
(63)
Tom
(43)
Joanna
Grant
Jade
Claire
(0)
Rob
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As an independent estate agency, we are
committed to customer service and should anyone feel that they have not
been dealt with correctly / fairly, please e-mail
[email protected] or [email protected] or call
01372700196 stating the nature of your complaint.
Last updated at 9:47 AM 18/10/2019 by allAgents
committed to customer service and should anyone feel that they have not
been dealt with correctly / fairly, please e-mail
[email protected] or [email protected] or call
01372700196 stating the nature of your complaint.
Best Letting Agent in Esher 
