In response to your comment, I was not informed about having to submit references or given application form, I was simply told to wait on an email with instructions. This is the first of me being notified of these needing to be submitted within 5 days. Surely you should have passed the information on. And as for you notifying me as soon as you were made aware of the landlords desicion, this is not true as one of your agents told me it was being discussed weeks prior to you telling me the flat had been let.
I was only then informed by reply to an enquiery I had made that day. I have saved all emails from both parties for my own referance.
The housing status of myself and son was not an interest of you then, so why should it be now?

Dear Kym,

Sorry again, as we discussed the landlord found their own tenant and went over our heads which was unfortunate for both you and ourselves. As soon as we were notified we let you know immediately. You have also neglected to mention that you did not supply us with a completed application form or any references hence why the landlord possibly put in their own tenant. We would not have been able to progress without these. These are required to be submitted within 5 days of receiving them or viewings will recommence. Apologies again I hope you and your son and partner have found new accommodation.

Regards,

Ben Property