“This agent is entirely reactive and relies on prospective purchasers ......”
1 Star Review
Apr 24,2014
By:
'Caroline'
Apr 24,2014
Branch: Cranleigh, 3 Bank Buildings, High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RH5
Branch: Cranleigh, 3 Bank Buildings, High Street
Sales (Prospective customer)
Postcode: RH5
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This agent is entirely reactive and relies on prospective purchasers to do all the work of finding a property.
Despite being registered with them for the past 8 months and viewing several of their properties, they never contact me when a property that fits my requirements comes on and never call the next day to get any feedback. They don't even bother to respond to internet enquiries, you have to telephone them.
I recently viewed a house on their books and later found out that they had several suitable ones in the area which they never thought to show me.
While they answer the telephone and make appointments to view, this is the extent of the service they offer. Thank heavens for property websites, without them, left to agents like this who are unprepared to use any initiative; the property market would grind to a complete standstill. If I were a vendor I would avoid this agent and find one which is prepared to make some effort to properly engage with prospective purchasers and make a bit of an effort to actually sell the houses on their books. I am now in the process of buying a house with an agent who showed tenacity and resourcefulness ¢â‚¬â€œ qualities that this agent completely lack.
What agent could do to change your mind?
It would be helpful if they emailed suitable properties and properly engaged with prospective purchasers. The agents are rather offhand.
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