“Stay away from this agency! I put down a holding ......”
1 Star Review
Apr 22,2014
By:
'Sofia'
Apr 22,2014
Branch: London, 20 Daisy Business Park, 19-35 Sylvan Grove
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SE1
Branch: London, 20 Daisy Business Park, 19-35 Sylvan Grove
Lettings (Prospective customer)
Postcode: SE1
6
people found
this helpful
Stay away from this agency! I put down a holding deposit for a property in December. I was moving to London from abroad Daniel Mfon informed me that I had to pay six months rent in advance as well as the deposit. I agreed to this, but said that I wanted the contract before I paid any money to them. Any serious agency would realise that a prospective customer would be unwilling to pay almost £10 000 without a proper contract in place first.
Mr Mfon did not send me the contract, despite me asking for it repeatedly. I also asked him to arrange a meeting for me to come into the office and sign the contract because I needed to know this in advance in order to book my flight tickets, which he also failed to do. Throughout the entire process he did not answer my questions and just told me to pay the money. Since I did not get a contract, I did not pay anything and they informed me that they would not return my deposit. He never sent me my contract.
I can only confirm what the earlier comments have said about this agency, they are completely incompetent and have no sense of customer service. I wish I had found this website before I paid the holding deposit. Despite going through their entire complaints procedure (where they also failed to get back to me within the time stated in their own procedure letter!), I have no hope of ever getting my deposit back.
6
people found
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