“I wish that we had found this website before we ......”
1 Star Review
Mar 16,2014
By:
'Jo'
Mar 16,2014
Branch: London, 1-3 De Montfort Parade
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW16
Branch: London, 1-3 De Montfort Parade
Lettings (as a Tenant)
Postcode: SW16
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I wish that we had found this website before we went with Jacksons. Absolutely awful customer service. We have been lied to simply to get us into the property. We were told less than 24 hours before moving in that we couldn't as the paperwork hadn't been received from the landlord. Works to fix damp problems which they had 3 weeks to do were done the day before we were due to move in and 3 weeks later we are still living with plastered walls, no skirting boards and a window that doesn't open. In order to get these things fixed we are told to take time off work as the contractors can't come weekends. We have received no compensation for loss of earnings and money paid to removal firms which had to change and worse, no apology or efforts to now fix the on-going issues. NEVER will I use this firm again and I hope that people reading this take note. Save yourself a lot of stress.
What agent could do to change your mind?
Apologise, compensate for loss of earnings and money to removal teams, fix the condensation problems they knew about and assured us would be fixed before we moved in immediately and work around our busy schedules, i.e. go a little out of their way to help us and make our tenancy a pleasurable one.
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Thank you for your reply dated 13 June which referred to my post dated 16 March 2014.
Yes you are correct, we were compensated on 31 March which we accepted. This was 2 weeks after the date of my post following a further incident which clearly neither of us want to go into any further.
I would however just like to say that despite constant chasing of your office, we still do not have a bedroom window which opens. I am sure that this does not affect our acceptance of your offer of compensation. It just makes us hot.
However, thank you so much for taking the time to respond. And also, thank you very much for publishing our names here. It's quite amazing that your staff cannot address us by our correct names. We had hoped that Jackson's would respect our privacy as this is an anonymous website. This clearly further demonstrates your company's handling of constructive criticism.
Yours
Mr & Mrs "*"