33% lettings valuation accuracy
46% lettings fee satisfaction
Mar 13,2014
Mar 13,2014
6
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Renting a flat from Unity Lets is the worst worst decision I ever made.
Some background info about myself. I am an international students, coming from far away to Plymouth to study a year degree. As I don't have the privilege to go to the house to have a viewing as I am from other country, I can only rely on the photographs that is provided on the website. Also, most of the houses have already been rented, there is one only house left to let from Unity Lets. My requirement are 2 room bedrooms and is near to the Uni. I rented that apartments with my boyfriend and another friend of mine. We wanted privacy so we rented one that has only 2 bedroom in the flat. Since that is the only house left that fitted our requirements, we have no choice but to faster agree to that as we want to quickly settle that flat else we will be homeless when we come to Plymouth.
Now here comes the first nightmare, they took AGES to reply the mail, and each time the mail is so UNCLEAR. And sometimes is not even the same person that correspond to us, making the whole email thing super confusing. We even have to resorted to calling international calls to them to make sure everything is in order (the documents and the rent money). Also, what enrages me even most is that without telling us, they wanted us to have a UK based guarantor or else we have to pay 6 months rent in full. YES, maybe that's how it works here, but without telling us in the first place, the person in charge told us this: 'the landlord should have told you'. Landlord? We have only been communicating with you only all this while. How do they expect 3 foreigner far away from UK to have guarantor based in UK at such a short notice? THANKFULLY, we managed to find someone kind enough to be our guarantor. That's not the end, they send documents to us to fill up. We send them back promptly, which is within a day. Now, here comes the next f*** up thing. As mentioned before, there is a few people communicating to us making the whole email confusing and messy. They actually ask for the documents not once, not twice but more than 3 times even after we send them 3-4 times already!!! How inefficient is that i really dont understand and get it. Everytime they asked, we sent them to them politely and making sure they have all of our documents needed. Finally everything was settled (documents) before we came to Plymouth.
Here comes the next nightmare, when we arrived to our flat, the flat is literally a s***hole. The previous tenant didnt clear the rubbish, few bags of rubbish were outside our door!!!! We have to cleared it!!! The house inside were filled with spider webs and the house lack of facilities. No table for dining and no chairs at all. One of the room is so small that there isnt any space to even put a study table inside. And they said the room is en-suite but there is only a shower place, no toilet bowl at all. The whole place is such a disappointment, we have to go out and buy our whole plates, utensils, cooking pots, and chairs. We spend 2 days cleaning up the whole place to make it live-able. However, even after much cleaning, my friend is fed up and upset about the flat. She wanted to move out, but she can only move out if she finds another tenant. My boyfriend and I like privacy, the only reason we stay with her is because she is our friend. We didnt want any stranger living in the same flat as us. To be honest, I am dying to move out of there as well. But we have to wait for someone else to rent the place from us, that will take ages and our school is starting soon. But we have no choice but to stay put and rented the other room as well.
Now, the problem is, the agreed tenancy is 11 and a half month, which will end in mid august. But we will end our school in may. This we have told the agency beforehand (BEFORE WE EVEN CAME), the in charge told us yes we can cut short the tenancy by 1-2 months. As mentioned earlier, some of the conversation with them took place on phone instead of email. This for instance was said by them thru the phone to us, we dont have a email proof of it.
Now, we have confirmed that we wanted to leave before the tenancy end, at the end of may, which is 2 and a half month before the contract end. We went to the agency and talk to them, GUESS WHAT. They said they don't recall any of such things. We have to stay till the contract end or find someone to stay there. This really pushes me to the edge. Why do we have to tolerate with their nonsense again and again? I just want to concentrate with my studies and quickly go home thats all. We are only cutting short the tenancy by 1-2 months which they said is ok in the first place. Now we dont have any email proof and they are denying the whole thing. Please someone tell me what to do. I am really at wits end. I don't want to pay 1k a month but not staying at the place for 2 and a half month. They are pretty insistent about it, I am thinking of contacting the landlord and explain the situation with him. Even though chances are low, I must try.
So please those who are thinking of renting a place with them, consider twice. This is really a nightmare to me, it makes me so down and depressed here in Plymouth.
Some background info about myself. I am an international students, coming from far away to Plymouth to study a year degree. As I don't have the privilege to go to the house to have a viewing as I am from other country, I can only rely on the photographs that is provided on the website. Also, most of the houses have already been rented, there is one only house left to let from Unity Lets. My requirement are 2 room bedrooms and is near to the Uni. I rented that apartments with my boyfriend and another friend of mine. We wanted privacy so we rented one that has only 2 bedroom in the flat. Since that is the only house left that fitted our requirements, we have no choice but to faster agree to that as we want to quickly settle that flat else we will be homeless when we come to Plymouth.
Now here comes the first nightmare, they took AGES to reply the mail, and each time the mail is so UNCLEAR. And sometimes is not even the same person that correspond to us, making the whole email thing super confusing. We even have to resorted to calling international calls to them to make sure everything is in order (the documents and the rent money). Also, what enrages me even most is that without telling us, they wanted us to have a UK based guarantor or else we have to pay 6 months rent in full. YES, maybe that's how it works here, but without telling us in the first place, the person in charge told us this: 'the landlord should have told you'. Landlord? We have only been communicating with you only all this while. How do they expect 3 foreigner far away from UK to have guarantor based in UK at such a short notice? THANKFULLY, we managed to find someone kind enough to be our guarantor. That's not the end, they send documents to us to fill up. We send them back promptly, which is within a day. Now, here comes the next f*** up thing. As mentioned before, there is a few people communicating to us making the whole email confusing and messy. They actually ask for the documents not once, not twice but more than 3 times even after we send them 3-4 times already!!! How inefficient is that i really dont understand and get it. Everytime they asked, we sent them to them politely and making sure they have all of our documents needed. Finally everything was settled (documents) before we came to Plymouth.
Here comes the next nightmare, when we arrived to our flat, the flat is literally a s***hole. The previous tenant didnt clear the rubbish, few bags of rubbish were outside our door!!!! We have to cleared it!!! The house inside were filled with spider webs and the house lack of facilities. No table for dining and no chairs at all. One of the room is so small that there isnt any space to even put a study table inside. And they said the room is en-suite but there is only a shower place, no toilet bowl at all. The whole place is such a disappointment, we have to go out and buy our whole plates, utensils, cooking pots, and chairs. We spend 2 days cleaning up the whole place to make it live-able. However, even after much cleaning, my friend is fed up and upset about the flat. She wanted to move out, but she can only move out if she finds another tenant. My boyfriend and I like privacy, the only reason we stay with her is because she is our friend. We didnt want any stranger living in the same flat as us. To be honest, I am dying to move out of there as well. But we have to wait for someone else to rent the place from us, that will take ages and our school is starting soon. But we have no choice but to stay put and rented the other room as well.
Now, the problem is, the agreed tenancy is 11 and a half month, which will end in mid august. But we will end our school in may. This we have told the agency beforehand (BEFORE WE EVEN CAME), the in charge told us yes we can cut short the tenancy by 1-2 months. As mentioned earlier, some of the conversation with them took place on phone instead of email. This for instance was said by them thru the phone to us, we dont have a email proof of it.
Now, we have confirmed that we wanted to leave before the tenancy end, at the end of may, which is 2 and a half month before the contract end. We went to the agency and talk to them, GUESS WHAT. They said they don't recall any of such things. We have to stay till the contract end or find someone to stay there. This really pushes me to the edge. Why do we have to tolerate with their nonsense again and again? I just want to concentrate with my studies and quickly go home thats all. We are only cutting short the tenancy by 1-2 months which they said is ok in the first place. Now we dont have any email proof and they are denying the whole thing. Please someone tell me what to do. I am really at wits end. I don't want to pay 1k a month but not staying at the place for 2 and a half month. They are pretty insistent about it, I am thinking of contacting the landlord and explain the situation with him. Even though chances are low, I must try.
So please those who are thinking of renting a place with them, consider twice. This is really a nightmare to me, it makes me so down and depressed here in Plymouth.
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Opening Hours
Address
Unity Lets
96 North Hill
Plymouth
Devon
PL4 8EX
01752 223354
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 46% | £340 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 22 | 44 | 0 | 0 | 0 | 0 | 0 | 3 |
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Mar 13,2024
Mar 13,2024
0
people found
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Our house was plagued by maintenance faults. From the minute we moved in, to the minute we moved out our heating system was broken one way or another and we had mould issues, we were without hot water multiple times for days, and no matter ...
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Mar 04,2024
Mar 04,2024
0
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The absolute worse student letting company, ridiculous prices, mouldy unkept houses, tried to send bills to us 7 months after we moved out - scammers. £86 each for a clean when the house was left spotless and even fridges were defrosted. Rude staff who tried to refuse ...
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Feb 25,2024
Feb 25,2024
0
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Horrible people, totally useless. Regularly sent people round without warning, and never responded to 20+ emails. Charles in particular was useless....
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Jan 29,2024
Jan 29,2024
0
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awful, keep my deposit, slow on email, promise will call back never did
charge me over usage of utilities and cleaning apparently it cost 360...
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Feb 11, 2024
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(1)
This company is not registered at companies house they are in fact registered under Waterfield Homes Ltd and trading as Unity Let's. I can only say to you and others to report them to the council and trading standards. Luke warm *** in a champagne flute is the only way to describe them.. ...
Nov 03,2023
Nov 03,2023
1
people found
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0 stars
Property wasn't fit to move into after being sold a 'luxury' student apartment the paint finish was awful, cracks in windows, cracks in freezer drawers, poor finishing on bathroom, sticky lock and provided with the incorrect keys, a bed frame that was too small ...
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Sep 27,2023
Sep 27,2023
4
people found
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Appalling letting company. On move in, the property was not fit at all. Broken shower, no hot water for ages, carpets completely resurfaced. Internet has been shaky at best and non existent for days at worst, on several complaints they have told the group to ...
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Oct 07,2022
Oct 07,2022
1
people found
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this helpful
Lived in one of Unity’s addresses for 2 years. There was mould in one of the ceiling corners of the kitchen throughout a lot of my tenancy and they never did anything about such a health hazard. If you do decide to go with this ...
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Oct 05,2022
Oct 05,2022
2
people found
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this helpful
We are well respected landlords in Plymouth who look after our properties and provide a high level of living space. Natalie and her team were in situ when we took ownership of the building. From start to finish of our time working with Unity Lets ...
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“Poor Living conditions and rodents, cheap but not worth the hassle ! - DO NOT RECOMMEND...”
May 24,2022
May 24,2022
0
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Not ideal for students who want to enjoy university life, although it is quite cheap definitely not worth the hassle. The house was infested with mice from moving in and this was not dealt with until 4 months later after it was reported to the council ...
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Apr 05,2022
Apr 05,2022
0
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My experience with this agency has been terrible.
I have had several incidents that I have been extremely unhappy with during my time with them. I have experienced unsolicited entries into my flat, I was refused provision of contents that were clearly stated in the ...
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Sep 07,2021
Sep 07,2021
0
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No stars literally do not go with this housing company for student housing! Had so many problems (only ever fixing minor one, even then it took several emails!). But our main problem was rats which they failed to get rid of properly and they really ...
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Jun 07,2021
Jun 07,2021
3
people found
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one of the worst letting agency’s ive ever come across in my life. Issues from the get go with unity let’s! firstly they wanted me to pay £110 for a room, no rn suite, no parking and not even a garden! there was a ...
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Sep 07,2020
Sep 07,2020
1
people found
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This company ruined my second year of uni form the start. I had a leak in my ceiling which fell right above my desk onto my laptop and all my uni work, I reported this issue as soon as a saw it and it took ...
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Aug 21,2020
Aug 21,2020
0
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Appalling company, DO NOT use them as your estate agents. Rude and incompetent staff who do not care for the safety of their tenants. Would not recommend them to anyone....
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Jul 31,2020
Jul 31,2020
0
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Lived in a property where they allowed the shower to fill up with human waste water continuously throughout the year and often left it sitting there for up to a week at a time on multiple occasions. It then escalated further and leaked onto the ...
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Jul 31,2020
Jul 31,2020
3
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Id advise anyone looking for a student house in Plymouth not to go with unity lets for many reasons.
They are really unprofessional when it comes to problems with their Lettings as if you call with a problem they hang up the phone on you. ...
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Apr 30,2020
Apr 30,2020
0
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One Word - Flawless! Sophie McHale and the entire Unity Team handled my Daughter's Uni Let utterly perfectly from start to finish. Seamless professionalism, nothing left to chance all donw openly with absolute integrity. They genuinely could not do enough to help us secure the ...
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Sep 19, 2020
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Probably works for Unity Lets because they are genuinely awful ...
Feb 05,2020
Feb 05,2020
1
people found
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this helpful
Absolutely incompetent and lazy staff not willing to help you in any way when you come in person to sort things out they send you home so you can write an email instead on the phone they try to redirect you else where even tho ...
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Dec 06,2019
Dec 06,2019
0
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I would recommend unity Lets as I have used several different letting agents in the Plymouth Area and they treating me fairly throughout the tenancy and even when my rent was slightly late were understanding and kept in touch to make sure I could keep ...
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Dec 06,2019
Dec 06,2019
0
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My daughter was originally in halls whilst studying during her first year and was extremely keen to move into a four bedroom property near the University of Plymouth with her friends for her second year. Obviously, it is a complete minefield out there for a ...
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Nov 28,2019
Nov 28,2019
9
people found
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Absolutely awful company! Never ever use them, landlord broke the contract multiple times a week by illegally entering the property without 24 yours notice, sent us rude and threatening messages, threatened to kick us out of the house, maintenance was never done! Had a broken bed ...
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Oct 21,2019
Oct 21,2019
4
people found
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AVOID THIS COMPANY!
our internet always dropped out for hours and hours each day, and they didn't get it fixed and made us sort it out which never happened. We were told different things by different members of staff, and then called liars when we ...
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Oct 14,2019
Oct 14,2019
5
people found
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this helpful
Unity lets are an incredibly unhelpful unprofessional company avoid at all costs.
During the tenancy there were ongoing issues with the property which unity were unhelpful and slow to sort out. They often made us wait around all day for maintenance people forcing us to ...
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Oct 14,2019
Oct 14,2019
2
people found
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this helpful
I would give them 0 stars if I could. during our tenancy there were many maintenance problems that took so long to get fixed, including being left without any WiFi for weeks.
However, the main problems began after our tenancy has ended as this is when ...
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Oct 12,2019
Oct 12,2019
3
people found
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this helpful
Constantly calling if the rent was slightly late, never pick up if there's an issue that needs fixing. Are demanding extra at the end to replace mattresses in all the rooms and for cleaning but won't provide receipts to prove it. Also the guy who ...
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Oct 04,2019
Oct 04,2019
3
people found
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this helpful
Unexpected charge for all of £450, an apparent end of term charge that cost £450. Go to another agent. Which was given the reason of its not that much....
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Aug 15,2019
Aug 15,2019
8
people found
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this helpful
They make every excuse up in the world to get money from their tenants, firstly dani said the property was £410 a week, and as soon as I liked the property and signed the tenancy agreement it went up to £464 conveniently. They said they’d charge ...
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Jun 03,2019
Jun 03,2019
7
people found
this helpful
this helpful
this is the worst student housing company i've ever seen, every single year they lose basically everyones guarantor forms, and call everyone up like 4 days before saying if you don't re do it then you wont be able to move in.
they don't make any ...
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Comment on agent fees
bad
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May 03,2019
May 03,2019
7
people found
this helpful
this helpful
What a horrendous company!!!
Staff have zero empathy or respect for you. It takes forever to get any response from them.
The house is gross, the bathroom was full of mould and damp when we moved in, it took 3 months to get them to fix ...
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Comment on agent fees
Overpriced for the service they provide.
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Jan 25,2019
Jan 25,2019
1
people found
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this helpful
I have been with Unity lets now for a number of years. If anything goes wrong it gets fixed straight away. Matthew Conyers also treated me to central heating recently. Very happy with their service....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:48 AM 10/03/2015 by allAgents
