“This Estate Agent seems to fall far short of any ......”
1 Star Review
Feb 22,2014
By:
'stiglet'
Feb 22,2014
Branch: Stone, The Market House, Mill Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: Stone, The Market House, Mill Street
Lettings (Prospective customer)
Postcode:
9
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This Estate Agent seems to fall far short of any level of good customer service I have ever received.
Having reached an agreement to rent a property and made arrangements with staff members to complete the administration process and in so doing travelled some distance (100 miles). On entering the office was clearly told by the "Manager", the said property had been rented by someone else. He then promptly disappeared off downstairs to leave a female member of staff to deal with the fall out.
In my view, when somebody gives you their word that an agreement has been reached, then it is entirely appropriate that it is adhered to and if not then common decency would dictate that you inform the customer of the change in situation and apologise, instead of allowing them to travel 100's of miles and be out of pocket as a result.
In my view when somebody gives you their word on any subject then that should stand for something. We acted in good faith and have ended up being out of pocket through no fault of our own.
9
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