I'm severly disapointed with the communication and service that ludlow seem to think is acceptable.
Ludlow are holding onto our deposit on even after I spoke to the landlord a month ago, who said to me that he doesn't know why ludlow are still holding back our deposit. He also mentioned that it takes weeks before ludlow pass on rent to the landlord, which even then takes some chasing.
I've called into the Acton Branch, who had no clue what was going on, they gave me an email address of a regional manager. I emailed this person who forwarded me onto others staff members. After numerous emails I occasionally get a " Can you look into this email", or " can you confirm your details", then when I follow up to ask for an update I receive nothing back.
I also emailed the customer service email address that I see cropping up on here (which did not respond).
I called up one of the email contacts I had, who said they were waiting for the landlord to confirm with them they could release the deposit. As I have good relations with the landlord I checked this and he said he has already provided this.
Still to this day I have no news on when I will get any money back.
It may be that there is some hold up that I am not aware of, but I regularly ask for updates, but I get no response back.