Julie Twist Properties
Salford Quays, Manchester, M50
4.6/5, 134 reviews
93% recommended
82% sales valuation accuracy
92% sales fee satisfaction
86% lettings valuation accuracy
93% lettings fee satisfaction
Julie Twist the City Centre Property Specialist

“H was very helpful at all times - positive and ......”

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Nov 13,2013
Minithumbup
By: 'MFH'
Nov 13,2013
0 people found
this helpful
H was very helpful at all times - positive and proactive - always answering my enquires by return. I would definitely recommend him.
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Opening Hours
Address

Julie Twist Properties
Sovereign Point, 31 The Quays
Salford,Manchester
Greater Manchester
M50 3AX
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 82% 92% £87,000 £462,500
Lettings 86% 93% £625 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 1 60 7 16 0 26 0 4 1
Areas covered
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS
Latest Properties

No Properties

“Julie Twist recently took over the management......”

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Nov 11,2020
Minithumbdown
By: 'Maria'
Nov 11,2020
0 people found
this helpful
Julie Twist recently took over the management of my flat & my first experience of reporting a maintenance issue was disappointing to say the least. I first reported my oven not working (grill & hob still working) via Property File on a Monday morning after stopping working ...
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“Julie twist is my first property agent, And f......”

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Oct 27,2020
Minithumbup
Yvonne
By: 'Rajiv'
Oct 27,2020
0 people found
this helpful
Julie twist is my first property agent, And from last 3 year they have been giving excellent service and resolved all my queries, Julie twist team at deansgate and Salford quays is very professional and efficient. Thank you all for all the help and support you ...
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“Satisfied tenant and landlord...”

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Oct 07,2020
Minithumbup
Yvonne
By: 'Neil'
Oct 07,2020
0 people found
this helpful
Pleased with service. They worked with the landlord to ensure the property was up to the required standard for the move in day. When a few minor maintenance issues were reported upon occupation they responded promptly, seeking direction from the landlord and am confident they ...
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“A big thank you to Yvonne, Fil and Sian at Ju......”

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Oct 05,2020
Minithumbup
Yvonne
Kelly
By: 'Michael'
Oct 05,2020
0 people found
this helpful
A big thank you to Yvonne, Fil and Sian at Julie Twist for finding good tenants for us, yet again! And a separate thank you to Yvonne for managing the move in with zero hassle for us. Julie Twist are a breath of fresh air ...
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“Dave Lockwood review...”

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Aug 21,2020
Minithumbup
By: 'Julia'
Aug 21,2020
0 people found
this helpful
Just wanted to share how delighted I am with the work undertaken by Dave Lockwood at the apartment. The finished result has exceeded All my expectations. Dave was punctual hardworking and very respectful at all times. He left every work area clean and tidy. I ...
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“We have had such a positive experience trying......”

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Jun 02,2020
Minithumbup
By: 'Jazleen'
Jun 02,2020
0 people found
this helpful
We have had such a positive experience trying to rent a property through Julie Twist. They have had amazing communication with us and was very patient overall. We have mostly communicated with Sian who has been very helpful during the whole process as of far. ...
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“Unprecedented......”

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May 07,2020
Minithumbup
By: 'YAA'
May 07,2020
0 people found
this helpful
Whilst under CV19 social distancing and partial lock-down, the JT team were superb and efficient and could not have been more pleasant to deal with. I can highly recommend their efficient service....
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“Great!...”

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Mar 28,2020
Minithumbup
By: 'Ilaria'
Mar 28,2020
0 people found
this helpful
From the very beginning Julie Twist have always been professional. Whenever there's a problem in our flat they're happy to help and recently we asked for a bigger fridge freezer and it wasn't long till the maintenance guys came round. Dave was really nice and ...
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“Washing Machine Issue...”

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Mar 25,2020
Minithumbup
By: 'Luke'
Mar 25,2020
0 people found
this helpful
Washing Machine Issue Reported an issue with my washing machine and they were in the next day to look at the issue then the following day replaced the broken washing machine with a new one. A great turnover considering the situation with COVID-19. Everyone I ...
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“Excellent help received from Yvonne Cook...”

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Jan 10,2020
Minithumbup
Yvonne
Kelly
By: 'Dan'
Jan 10,2020
0 people found
this helpful
I am a tenant living at St Lawrence Quay. Yvonne Cook was incredibly helpful for me, when on a Thursday morning on my way to work I had the embarrassment and misfortune of dropping my keys down a drain between my flat and my car. ...
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By: Yvonne Cook
Jan 13, 2020
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Thank you for your lovely comments Dan, always happy to help ...

“Excellent service & very professional through......”

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Dec 01,2019
Minithumbup
Paul
By: 'George'
Dec 01,2019
0 people found
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Excellent service & very professional throughout. Kept me well informed with updates regarding the transaction process. I would highly recommend & look forward to dealing with the Julie Twist team again in the future, and especially Paul who was our main contact....
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By: Paul
Jan 21, 2020
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Hi George, Thanks for the lovely comments. It was a pleasure All the best Sales Team @ Julie Twist ...

“I WOULD LIKE TO SAY MANY THANKS AND I REALLY ......”

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Nov 07,2019
Minithumbup
Yvonne
Kelly
By: 'NOOR'
Nov 07,2019
0 people found
this helpful
I WOULD LIKE TO SAY MANY THANKS AND I REALLY APPRECIATE YOUR HARD WORK WITH ME. SUPERSTAR Yvonne Cook & Kelly Davenport BOTH OF THEM WERE SUCH A NICE CUSTOMER SERVICES AND EXCELLENT WORK I BEEN WORKING WITH THEM FOR THE PAST 12 YEARS THANKS...
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“Very good...”

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Oct 25,2019
Minithumbup
Yvonne
Kelly
By: 'Mark'
Oct 25,2019
0 people found
this helpful
Yvonne, Kelly and Fil are always prompt and clear with their communication and have consistently provided an excellent service. Many thanks indeed....
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By: Yvonne Cook
Oct 28, 2019
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Thank you Mark for your lovely comments, also glad to hear we are doing a good job ...

“We have been renting our apartment for over 3......”

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Oct 24,2019
Minithumbup
Yvonne
Margaret
By: 'Alexis'
Oct 24,2019
0 people found
this helpful
We have been renting our apartment for over 3 years. Earlier this year, the apartment above us had a major water leak. We were away at the time. When we returned we found the whole ceiling of our bathroom badly stained with brown water marks. Several ...
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By: Margaret
Oct 24, 2019
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Hello Alexis, than you for taking the time to leave such a lovely review , for myself Yvonne and Simon. Much appreciated, Many thanks again Margaret ...

“Excellent customer service and very polite al......”

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Oct 23,2019
Minithumbup
By: 'Elaine'
Oct 23,2019
0 people found
this helpful
Excellent customer service and very polite all the way. Even after completion, they responded to all our queries. I highly recommended Julie & Twist!...
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“Really impressed!...”

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Oct 22,2019
Minithumbup
Paul
Sarah Leach
By: 'Elaine'
Oct 22,2019
0 people found
this helpful
Estate agents often get a lot of criticism but the team at Julie Twist were fantastic from start to finish when dealing with my sale, Special thanks to Paul and Sarah who dealt with all queries promptly and kept me informed on how things were ...
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By: Paul
Oct 23, 2019
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Hi Elaine, Thank you for the lovely review, it is much appreciated and good luck with your move. All the best Paul & Sarah. ...

“Efficient and effective moving in process...”

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Oct 11,2019
Minithumbup
Yvonne
Yvonne
By: 'Neil'
Oct 11,2019
0 people found
this helpful
The experience was efficient and effective. Many thanks to Yvonne who responded to all our enquiries and made the moving in process straight forward....
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By: Yvonne Cook
Oct 23, 2019
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Thank you so much for your lovely comments, Neil. I am glad you have had a stress free move to your new home and hope you enjoy living in the property ...

“I rang Julie Twist on Friday and spoke to Fil......”

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Sep 16,2019
Minithumbup
Filippo
Sian
By: 'Denise'
Sep 16,2019
0 people found
this helpful
I rang Julie Twist on Friday and spoke to Fil who came out the next day to assess our property and took photos. On Sunday I received an email saying the property was live online. By Monday there were a number of viewing organised and ...
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“Very efficient and professional and very easy......”

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Aug 14,2019
Minithumbup
Yvonne
By: 'alan'
Aug 14,2019
0 people found
this helpful
Very efficient and professional and very easy to communicate with. Yvonne and her team have handled my property for a number of years now and I’ve been very happy with the service. Thank you...
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“The maintenance team is very effective and tr......”

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Jul 31,2019
Minithumbup
By: 'Mohamed'
Jul 31,2019
0 people found
this helpful
The maintenance team is very effective and tries to resolve issues as quickly as possibly. We had a radiator leak and it was fixed in less than 24 hours....
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“Thank you for your help...”

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Jun 18,2019
Minithumbup
By: 'Eric'
Jun 18,2019
0 people found
this helpful
Thank you Ani for your help and finding my dream home. We really appreciate all you have done for us. Many thanks Eric...
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Comment on agent fees
Not applicable to the buyer, we offered to pay for the service helping us to find a property.
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“Management...”

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Jun 05,2019
Minithumbup
Yvonne
Yvonne
By: 'Dave'
Jun 05,2019
0 people found
this helpful
Yvonne always provides a good, responsive and positive service. I feel confident that should any issues arise, they will be handled quickly and professionally....
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Comment on agent fees
OK
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“Poor service...”

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Apr 17,2019
Minithumbdown
By: 'Andrewnn'
Apr 17,2019
0 people found
this helpful
Leave you standing outside an appointment and tell you when you ring that the property was let two days ago despite having a text confirming the appointment an hour before the meet. Seriously under performing agent...
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Comment on agent fees
Not applicable
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By: stacie wright
Apr 22, 2019
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Dear Andrewnn. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.Please accept my most sincere apologies for this matter and know that I am looking into the issue to see what had happened. ...

“A great company...”

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Feb 06,2019
Minithumbup
Yvonne
Kelly
By: 'James'
Feb 06,2019
0 people found
this helpful
I recently moved into an apartment, with Julie Twist as the letting agent. From start to finish, their approach was friendly, professional and incredibly prompt. All questions were answered via email almost immediately, and staff were always happy to help. If you see a property ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Yvonne Cook
Feb 07, 2019
View all comments (1)
Thank you so much for lovely comment James, always happy to help ...

“Great service...”

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Jan 22,2019
Minithumbup
Yvonne
By: 'Gordo'
Jan 22,2019
0 people found
this helpful
Carol was excellent through out our stay at the property from the check in all the way through to the check out. She was able to help us with all queries we had and was always friendly and warm to deal with....
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Comment on agent fees
I felt the fees were in line if not lower than the industry standard
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By: Carol
Jan 23, 2019
View all comments (1)
It was my pleasure, if you are ever looking again please come and see us, all the best Carol ...

“Very responsive...”

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Dec 14,2018
Minithumbup
By: 'Yuchen'
Dec 14,2018
0 people found
this helpful
The most impressive thing during my purchase process is the selling team is so responsive. Kelly Davenport took us to view the flat first. There was some communication misunderstanding but other than that Kelly is very friendly and efficient. Ani Kraja then took over from ...
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Comment on agent fees
I didn’t pay anything to the agent as a buyer
Was this helpful? Yes
By: Paul
Dec 14, 2018
View all comments (1)
Hi Yuchen, thank you for your lovely review and your custom, we hope to work will you in the future, we are seriously considering not referring our clients to the solicitors you used Have a lovely Christmas and New Year Paul, Ani & Kelly. ...

“Tenant Source...”

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Sep 11,2018
Minithumbup
Yvonne
By: 'Andy'
Sep 11,2018
0 people found
this helpful
I used the Salford Quays office to find a tenant for a flat I have recently acquired in the area. I have a large portfolio so know what I am looking for in an agent I dealt mainly with Kelly or Yvonne and was perfectly ...
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Comment on agent fees
average
Was this helpful? Yes
By: Yvonne Cook
Sep 12, 2018
View all comments (1)
It was lovely to help find new tenants for you. Hopefully we will be able to help with more in the future. ...

“CAROL WORTHINGTON...”

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Aug 02,2018
Minithumbup
By: 'DAVID'
Aug 02,2018
2 people found
this helpful
CAROL HAS HELPED ME WITH THE MAINTENANCE AND MANAGEMENT OF 302 IMPERIAL POINT WHILST I WAS THE OWNER. SHE HAS BEEN PROMPT, EFFICIENT, COURTEOUS AND FRIENDLY AND A WORTHY REPRESENTATIVE OF JULIE TWIST...
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Comment on agent fees
AFFORDABLE
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By: Carol
Aug 03, 2018
View all comments (1)
Thank you David its been my pleasure, you have been a lovely landlord to work with, take care Carol ...

“Suliman review...”

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Jul 20,2018
Minithumbup
Yvonne
By: 'Suliman'
Jul 20,2018
0 people found
this helpful
I would strongly thanks Kelly, she was truly helpful and friendly, she helped me seance I was abroad and record a video for the flat. I give 10/10 to here cooperation. She let me move in earlier.Also I would not forget Yvonne she was also ...
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Comment on agent fees
Good
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“Very helpful and professional...”

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May 09,2018
Minithumbup
By: 'Ellen'
May 09,2018
0 people found
this helpful
Jack has been exceptionally helpful from the viewing tomhsnding over keys. Always made himself available for return visits to the flat and kept me informed throughout the process. Highly recommended...
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Comment on agent fees
Very reasonable for time they spent with me
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By: jack stabler
May 10, 2018
View all comments (1)
Thank you so much for the Review Ellen, much apprecaited. I will see you on Friday! have a nice week ...
Staff picture Yvonne
(63)

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Handling Procedures
1. Any complaints to be dealt with under this procedure should be in writing.

2. The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.

3. Your complaint will be acknowledged within 3 working days of receiving the initial complaint.

4. You complaint will then be fully investigated and a detailed written response will be made.

5. If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.

6. In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter. The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX. Tel: 01722 333306 Fax: 01722 332296.
Last updated at 1:39 PM 10/06/2019 by Julie Twist

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