“I have just read an old review of this company ......”
1 Star Review
Oct 07,2010
By:
'clairelouisev'
Oct 07,2010
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
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I have just read an old review of this company referring to them as 'Mong & Co' - both entertaining and highly accurate!
I am currently a landlady with these people and have regretted that decision from the moment they moved my tenants in (my tenants are fine - the agent is an absolutely disgrace!) It seems that they are very good at getting someone in the property so they can start making some money, then they lose interest (can anyone see a pattern here?!)
Firstly, they lied about what they'd spent my money on (they said funds from the first month's rent were retained for the inventory, however they were actually spent on work following the gas safety check) - fair enough it needed doing, but how am I supposed to trust them when they can't get their facts straight?! To make things worse, I only discovered the error when I had to chase them to send me statements detailing the rent finances!
Secondly, I am paying them to manage the tenancy, however the tenants had to add me on facebook and message me personally as it seems Mong & Co aren't responding to them either... I was concerned to find that they'd only given my tenants one set of keys when they moved in, however their paperwork said they'd given them two - making me think that a set had gone missing!
To top things off - I've only had one month of full rent and my tenants have been in for five months! They keep magically finding things to spend the rent on, most recently replacing two taps in the bathroom - for which they wanted to charge me
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