Sep 24,2010
By: 'Irene'
Sep 24,2010
1 people found
this helpful
They are probably the worst letting agency I've worked with. They only worry about getting paid, but if the flat has problems they never return your calls. We've been chasing some missing keys from the flat for a month, and we ended up having to make copies of the main keys ourselves under the promise that they'll repay us.

Not to mention taking 6h to actually give us the keys, changing the terms of the contract at the last second when they knew we didn't have any other option, etc... i am considering talking with the Ombudsman. They are also expensive, with fees of up to 375GBP.
Was this helpful? Yes
By: Irene
Sep 28, 2010
Their customer service seem to actually answer emails and are on my case, which may be resolved. So the comments they leave here have some truth, there's somebody behind that email address. Now to see if the issues are resolved...

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Morgan Randall

Discovery Dock East, South Quay Square Canary Wharf, London
Greater London
E14 9SH

0207 510 0902

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